Please Note: We will be open Feb 19 from 7am to 6pm PT for the statutory holiday taking place in several provinces.

Sandos Caracol Eco Resort & Spa

Resort Map
DISCLAIMER : Escapes.ca makes every effort to ensure that the hotel information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • Alja B : Calgary, Canada
Awesome family hotel.

We stayed at sandos caracol first week of February for 8 days.If you like and what to see some animals this is the place to go. From monkeys to coatis, birds , iguanas and many more.We were visited by monkeys every morning from day one one. My kids loved seeing all the animals and enjoyed the water park. Staff was awesome, very helpful. Food was good too. I enjoyed not having to make reservations to eat. So there is never any line ups anyplace you go.Beach has some rocks but if you like to snorkel it's ok. Bring water shoes. We enjoyed our stay and would recommend it. ☺

  • TNTKathy : Rocky Mountain House, Canada
Great place to travel solo!

What a beautiful resort to stay at even when traveling alone. I spent two wonderful weeks here and enjoyed every minute of it.Not only was the weather incredibly warm, but also the ocean view with the morning sunrise was a delight every day! Even with the one morning of watching the Military walk the beach with a dog following along. I received excellent service and polite conversation everywhere I went. A big shout out to the staff that made my trip that much more enjoyable... they made me feel like family:At Los Lirios Gabriela, Grey, Fernando, Karina, Noemi, Luis Pech, Misael, Martha, and Leo.... also Luciano, Abraham, and FlorI was also impressed with the housekeeping, my room was freshened daily. Truly a great place to relax and enjoy!

  • Mich204 : Winnipeg, Canada
Solid 4 Star Resort

If you need animal therapy, this is the resort to visit. We were feeding monkeys bananas on our balcony the very first morning. Like WOW! The food was o.k...nothing spectacular. Mexican restaurant for buffet dinner, we found the best. Tepinyaki restaurant was good but you have to pre-book to eat there. The safe in the room is free, just enter in your code and you're good to go. WIFI was terrible in the rooms and around the resort. Really the only strong WIFI I got was in the lobby area. Bring water shoes. All the staff were very friendly and ready to help. It's a big resort so you will get some good walking in every day. For any people who vape (ecigarettes), I had no troubles bringing in my vape supplies. Took the batteries out and kept them in their own case & juices were less then 100 ml in the clear bag through security. No issues at all.

  • Mike M :
Poor Service, Nice Location and Amenities

The resort, rooms, restaurants, pools and activities were just fine and very well suited for families. Here on our last day, the service we received from the resort staff has us unable to recommend this place to any of the people we know with families interested in coming here.First day the fridge did not work and there was an excuse and someone would come the next day. The warm beverages were a poor welcome. The next two days the room safe did not work so we had to pack our valuables with us. They managed to fix this the second time we complained. The 6th day we had no water pressure in the morning for showers. Every day we left the room before 9:00am with the sign on the door asking the room be cleaned with a generous tip waiting and every time we came back between 1:00 and 2:00pm without any cleaning done. We had to call in the afternoon to get cleaning done and needed to leave our room. There was no explanation why we didn't get cleaning even after asking what we could do to ensure it got done. We only wanted it done 3 times on our one week stay. The beverages were never restocked even though the cleaning staff removed the few empties.We spent extra money on a larger room for our family and received poor service in return. We really wanted to plan a return trip. We have given the resort many opportunities to make up for the poor service but no acknowledgement or effort has been made. We don't like to fuss and had very simple expectations. Rather than reply to this review please make sure other familes don't get treated the same way.

  • Delaina C :
Best vacation ever

This was our first international family vacation, and Sandos Eco made it the trip of a lifetime! Friendly, accommodating, welcoming staff, amazing views and scenery, exotic food and animals. So many activities for people of all ages! Already planning our next trip! 💕

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

    Deluxe Room

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Air-conditioned
    • Ceiling fan
    • Hair dryer
    • Cable TV
    • 1 King bed
    • Jacuzzi
    • Telephone 
    • Balcony or Terrace
    • Bathroom with shower
    • Alarm clock radio
    • 1 double sofa bed
    • In-room safe
    • Jungleview/Gardenview
    • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
    • Hydromassage bathtub

    Eco Superior Signature Collection 

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Hair dryer
    • Bathrobes and slippers
    • Iron & Ironing board
    • Balcony or Terrace
    • Vanity mirror
    • Bathroom with shower 
    • 24-hour room service
    • 1 King or 2 Double beds
    • Air-conditioning with individual climate controls
    • Fully stocked mini-bar including snacks
    • Hot & cold water dispenser
    • Laptop-sized safe
    • Cable TV

    Eco Junior Suite Signature Collection 

    • Maximum Number of Adults 3
    • Maximum Number of Children 3
    • Maximum Occupancy 5
    • Air-conditioning with individual climate controls
    • Hair dryer
    • Bathrobes and slippers
    • Iron & Ironing board
    • Balcony or Terrace
    • Vanity mirror
    • 1 double sofa bed
    • Bathroom with shower 
    • 24-hour room service
    • 1 King bed
    • Cable TV
    • Fully stocked mini-bar including snacks
    • Hot & cold water dispenser
    • Laptop-sized safe
    • 1 bunk bed for 2 children
    • Hydromassage tub on the balcony

    Eco Saver Hotel Room

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Air-conditioned
    • Hair dryer
    • Cable TV
    • 1 King or 2 queen beds
    • Telephone
    • Bathroom with shower
    • Alarm clock radio
    • In-room safe
    • Jungle view/Garden view
    • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
    • Terrace

    Royal Elite Superior

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Air-conditioning with individual climate controls
    • Ceiling fan
    • Hair dryer
    • Distinctive VIP bracelet
    • 42" plasma TV with satellite
    • 1 King or 2 Double beds
    • Hot & cold water dispenser
    • Bathroom with shower
    • Laptop-sized safe
    • Fully stocked mini-bar including snacks
    • Balcony or Terrace
    • Bathrobes and slippers
    • Iron & Ironing board
    • Vanity mirror
    • iPod docking station
    • Located closer to the beach
    • Laptop-sized in-room safe
    • 24-hour room service
    • Premium liquor cabinet

    Royal Elite One Bedroom Suite

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Hair dryer
    • King size bed
    • Bathrobes and slippers
    • Iron & Ironing board
    • Balcony or Terrace
    • Vanity mirror
    • iPod docking station
    • Laptop-sized safe 
    • Fully stocked mini-bar including snacks
    • Air-conditioning with individual climate controls
    • 42" plasma TV with satellite
    • Living area with double sofa bed
    • Bathroom with shower
    • Distinctive VIP bracelet
    • Hot & cold water dispenser
    • 24-hour room service
    • Premium liquor cabinet

    Royal Elite Penthouse

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Hair dryer
    • Bathrobes and slippers
    • Iron & Ironing board
    • Balcony
    • Vanity mirror
    • iPod docking station
    • Living area with double sofa bed
    • Premium liquor cabinet
    • Bathroom with shower 
    • Oceanview
    • 42" plasma TV with satellite
    • Fully stocked mini-bar including snacks
    • King size bed
    • Air-conditioning with individual climate controls
    • Distinctive VIP bracelet
    • Hot & cold water dispenser
    • Located closer to the beach
    • Laptop-sized safe
    • Hydromassage bathtub

    Restaurants

    La Laguna

    • Buffet for breakfast, lunch and dinner
    • International
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Las Mascaras

    • Buffet for dinner
    • Mexican
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    El Templo

    • à la carte for dinner
    • Japanese
    • Reservations required
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Los Lirios

    • à la carte for dinner
    • Steak & Fish 
    • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    La Toscana

    • à la carte for dinner
    • Italian
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    La Riviera

    • à la carte for dinner
    • Mediterranean
    • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Fogo do Brazil

    • à la carte for dinner
    • Brazilian Rodizio
    • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Salvia

    • à la carte
    • Vegetarian
    • Reservations required
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Bars

    • L' Elefant Lobby bar
    • El Nido 24 hour bar
    • Sirena Pool bar
    • Iguana Pool bar
    • Los Lirios Disco
    • El Manglar Sports bar
    • El Mapache Lounge 
    • La Tortuga Pool bar
    • Theatre Bar
    • Beach Bar

    For the Kids

    • Kids Club, Ages 4-12 
    • Supervised activities program featuring:
      • PlayStation
      • Jungle gym and trampoline
      • Mini movie & theatre
      • Games and Arts & Crafts
      • Mini disco
    • Baby Club, Ages 2-3 
    • Babysitting or child care service ($)
    • Playground
    • Teen activities, Ages 13-17 :
      • Music
      • Pool table and table tennis
      • Foosball table
      • Beach soccer and volleyball
      • 7 water slides
    • Children's Pool
    • Kids Water Park

    Child Policy

    • Children 0-1 years of age are free sharing room with 1 or 2 adults.
    • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
    • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
    • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
    • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

    *In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
    *Baby cot on request, subject to availability at no extra charge.
    *Room bedding on request subject to availability.
    *Extra beds (rollaway) on request, subject to availability at no extra cost.

    Facilities

    • 16 treatment rooms
    • Beachfront massage palapa
    • Hydrotherapy area (free of charge, for ages 18+)
    • Diverse temperature pools
    • Saunas & steam baths
    • Women's and men's dressing rooms
    • Gym & spinning room
    • Complimentary toiletries
    • Full beauty salon offering lavish hand, foot and nail treatments
    • Spa boutique

    Massage Treatments

    • Relax Massage
    • Aromatherapy
    • Draining Massage
    • Prenatal Massage
    • Reflexology
    • Sports Massage
    • Deep Tissue Massage
    • Hot Stone Massage
    • Therapeutic Massage
    • Sandos Special
    • Thai Magic
    • Shiatsu Zen-Sation
    • Caribbean Breeze
    • Polynesian Dance

    Other Treatments

    • Body wraps
    • Facial treatments
    • Temazcal
    • Package treatments

    Salon Services

    • Manicure & pedicure 
    • Nourishing hair treatments
    • Hair styling, coloring & cuts
    • Makeup artists
    • Artificial nails
    • Special bridal services

    Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
    Please request at the time of booking. Proof of marriage will be required upon check-in.

    Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

    Resort Location Map


    • Sandos Caracol Eco Resort & Spa
      Riviera Maya,Mexico

    • Hotel Contacts
    • Extra Info
    • Disclaimer
    Sandos Caracol Eco Resort
    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

    Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

    Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

    Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

    Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

    Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

    Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

    Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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