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Sandos Caracol Eco Resort & Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • Devon_76 : Dundee, United Kingdom
Amazing hotel apart from mosquitos!!!

We returned on the 13th September from a 2 week stay at this hotel. Amazing hotel with all of the animals going about etc, from monkeys in the trees to raccoons at night time!! The staff go above and beyond to give you the best customer experience, we especially felt Roy in the sports bar (amazing shots and cocktails), Elizebeth also in the sports bar, Rubicel on the pool bar and all of the entertainment staff went above and beyond! They work long hours and always have smiles on there faces!!! We loved the entertainment at the pool which was great not just for kids but for adults aswell! There was always something happening! The nighttime entertainment was also very good! Jesus, Daisy and all the other entertaimenet staff were brilliant!!! The food was lovely also, buffet at breakfast and lunch got abit repetitive (all inclusives do though), but the choice of food in the al a cart restaurants were just amazing for it being all included in the price! Especially the teppinyaki and steak and fish restaurant- AMAZING!!! The choice of activities within the hotel was brilliant also as it was included, we snorkelled in the cenot and in the blue river! Our room was basic but was always immaculate and clean!! The only downfall from his hotel was the amount of mosquitos there was due to it being in a jungle setting, whilst we were there it rained a few days over the 2 weeks and we were covered from head to toe despite being sprayed with all the protection! Also the smells in certain parts of the hotel whilst walking around, as it was a jungle and there was little swamps around through the trees this was strong smelling and pretty disgusting, however this is nobody's fault! The good definitely outweighed the bad and we had an amazing 2 week holiday!!!

  • Maz B : Lincolnshire, United Kingdom
Happy holiday, happy couple 👫

Where to start? The title says it all. We have been back in old blighty 2 days, but it seems such a long time ago we were at the Sandos, talk about a crash down to reality. If you want paradise, Sandos is the closest we have come to it and we have been to some beautiful places in the world. 😀 I have been reading the bad reviews on here about it, to be perfectly honest I'm glad I didn't read them before I went, as i would never of gone. People really are moaners, it's a jungle, there are going to be mosquitoes!! I have to say the mozzies here are on speed and steroids, wow they drive you insane, I'm forever reminded of my trip to Mexico as I have scars, well worth it though. Helpful hint take plenty of insect repellant with you. They have repellant stations on pump at the resort, but they are rubbish. It's worth spending the money on some good ones. It was mentioned in some reviews that there was a bad smell of sewage on the the beach, they may have been referring to the smell of the seaweed on the beach, which stank. But you couldn't smell it all the time. I can't believe people have complained about the large rocks going into the sea. Jeeeeesh. The rubbish thats everywhere on the beach, I didn't see one drop of rubbish whilst I was there. As it's an eco resort, everything natural is left untouched... Including rocks and seaweed! I don't know what people were expecting. The check in experience was a little in the chaotic side, although there were about 10 people on reception, none of them seem to know what they were doing or could organise themselves, but they managed it in the end.We were taken to our room on the back of one of their numerous electric golf buggy things (when I say numerous, I mean many, far too many)Our room was spacious, clean, cracking A/C (an absolute god send, with the humidity and heat) plenty of towels, complimentary slippers (you'll need them if you don't like sand/bits off feet in bed) dressing gowns, your shower gels, soaps, shower cap and toothbrush. Small fridge which is stocked with some cans of beers (which we didn't drink, too hot for alcohol) and a small selection of soft drinks. They tell you the fridge is stocked every other day, but it isn't. The chap with the complementary drinks and snacks trolley (who is called arturo. I think that's how you spell it) he will stock your fridge with as little or as much as you want, provided it's on his trolley. He is always grateful of a good tip. What a lovely bloke he is, Sandos did well to hire him.There is a 24 hour snack bar which serves the same food every day, which if you're hungry and you need to eat, that's your place. It's opened planned with no walls, so, lots of wildlife also like to dine there, birds, raccoons, cats, coatis it's very amusing watching them. Wildlife everywhere, the spider monkeys are the most comical as they are so friendly and cheeky. They have many cats, which one adopted us, we called him stanley - he ended up sleeping on our bed every night.There are so many restaurants to choose from, but our favourite was the Italian and steak & fish restaurant, if you get there for about 6pm you don't have to wait, but they do get very busy.There is plenty of activities to do, we didn't manage to do everything, but we did manage the romantic boat ride on the cenote, Nester , our guide was very informative, he told us all about the cenote and its history. He was just lovely. Thank you Nester.We didn't go to the aquapark as we are far too grown up for that sort of thing. 😀 but I'm sure the younger generation would love it. The main pool has a swim up to cocktail bar and has activities on most mornings with music.I have probably left a whole heap of stuff out, but I definitely want to say thank you to Aida on reception who checked us out, she was very efficient and got us back into our room after we left something in there. She was an absolute star. Thank you Aida.All in all an amazing holiday, one we won't forget in a hurry. Keep up the good work guys!! ❤

  • moandpebs : Central Islip, New York
Accurate reviews! Something for everyone.

Traveled in September as a Girls Getaway - we had multiple rooms, some opted for Select Club some did not. It did make a difference. For adults there are bars, pools and facilities for Select Club, and despite offering to pay the difference, some of our group were restricted from entering the Select Club areas - and we had to choose between separating our group or going to non-adult areas...keep in mind when booking your vacay. The rooms were comfortable, eco service means conservation - so the showers were cool consistently, rooms were tidy, bars were stocked, service was great (Thank you Roger for being our driver around the facility for nearly the entire stay!) , check in and out was a little clunkly but bearable. The food is admittedly not 5 star cuisine, but it is an all-inclusive, if you seek out standards that are done well you won't be let down - the steak at the Brazilian place was good, the buffets were plentiful, we did not have any issues here, we hit a few meals that were not outstanding, but it may have been poor choices, and there is always a decent salad bar. The Mexican buffet had spotty hours, and was closed for the majority of our stay, however the occupancy was low, and they likely were conserving, we would have preferred the Mexican buffet to remain open versus one of the others, as it was one of our groups favorites! Tacos as Ten! The only true negative was a particular restaurant host that was quite nasty to our laides group. Only one restaurant required reservations during our stay, we had a few ladies that were 15 to 20 minutes late, for reasons completely out of their control. The Host (a gentleman) was obviously put out and extremely nasty to our ladies group. He could have suggested numerous workarounds, however, we ended up being pressured into rushing our order and feeling belittled by this person. It was to have been our most celebratory dinner for our group, we did celebrate, but it was diminished by this one particular person. We know he was looking out for other guests, however, in the process he made us feel much less valued as guests. Wifi can be spotty, but hey, you are in the tropics, and a very jungle like environment, so we accomodated. The grounds were great, literally something for everyone. Loved all the animals, hated the mosquitoes, but we were prepared for them - you definitely need repellent and/or the wristbands, both help abate the bugs. The beach area is beautiful, it is rocky - but there are many entry points without rocks, but you get lots of fish and snorkeling views that you wouldn't with less rocky beaches. Overall a great resort that ticks off all the boxes for an all-inclusive that adds value for a moderate dollar. For our girls getaway we may target an adults only resort in the future, but I would recommend this resort!!

  • Gill I :
Beware

Knew it was a eco resort and it was in some jungle but mosquitoes was horrendous. Took spray and also stations to use the mosquitoe gel but nothing worked. Check in also very badly manned took too long and very slow had to change room keys several times as they would not work. Disappointed that there was no tea or coffee making facilities in the rooms having to go all the way to reception for a hot drink. Have to say the staff was very helpful and friendly..... but again would only say 3 star.

  • wookienay : Macon, Georgia
Loved our time at Sandos Cararol!

We just got back from Sandos Caracol Eco Resort. Loved it! First off, it IS an eco resort and we knew that when we booked it. We expected to be surrounded by animals, the jungle, the heat and yes, the bugs. We brought eco-friendly bug spray and didn't get bit too badly. The animals were SO much fun to see walking around. And it was hot, but again, it's the jungle and late summer, so we dressed accordingly. We stayed in the adults only section, which we loved. It was quiet. The resort is more family friendly, and the adults who stay there seem to want to relax and not party -- exactly what we wanted. Folks have said the beach is bad, but I don't understand why. Sure, there were some rocks in the water, but we still waded in and swam around just fine. The vegetarian restaurant was AMAZING, but the rest of the dining options were just OK. With the buffets and restaurants, you can tell the resort is just trying to make everyone happy, offering a bit of everything. There was no real, authentic Mexican food anywhere, which was a little disappointing. I also never saw an actual avocado, which was also disappointing. The room was spacious, and very clean. It was perfect for us. The service throughout the resort was quick, and all the workers were very friendly. If we plan another trip to Mexico, we'll definitely stay at Sandos Caracol again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!??????????????

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Telephone
  • Hydromassage bathtub 
  • Bathroom with shower
  • Alarm clock radio
  • Living area with double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Terrace

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Jacuzzi
  • Telephone 
  • Balcony or Terrace
  • Bathroom with shower
  • Alarm clock radio
  • 1 double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Hydromassage bathtub

Eco Superior Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • 1 King or 2 Double beds
  • Air-conditioning with individual climate controls
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • Cable TV

Eco Junior Suite Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioning with individual climate controls
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • 1 double sofa bed
  • Bathroom with shower 
  • 24-hour room service
  • 1 King bed
  • Cable TV
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • 1 bunk bed for 2 children
  • Hydromassage tub on the balcony

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioning with individual climate controls
  • Ceiling fan
  • Hair dryer
  • Distinctive VIP bracelet
  • 42" plasma TV with satellite
  • 1 King or 2 Double beds
  • Hot & cold water dispenser
  • Bathroom with shower
  • Laptop-sized safe
  • Fully stocked mini-bar including snacks
  • Balcony or Terrace
  • Bathrobes and slippers
  • Iron & Ironing board
  • Vanity mirror
  • iPod docking station
  • Located closer to the beach
  • Laptop-sized in-room safe
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • King size bed
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • iPod docking station
  • Laptop-sized safe 
  • Fully stocked mini-bar including snacks
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Living area with double sofa bed
  • Bathroom with shower
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony
  • Vanity mirror
  • iPod docking station
  • Living area with double sofa bed
  • Premium liquor cabinet
  • Bathroom with shower 
  • Oceanview
  • 42" plasma TV with satellite
  • Fully stocked mini-bar including snacks
  • King size bed
  • Air-conditioning with individual climate controls
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • Located closer to the beach
  • Laptop-sized safe
  • Hydromassage bathtub

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

For the Kids

  • Kids Club, Ages 4-12 
  • Supervised activities program featuring:
    • PlayStation
    • Jungle gym and trampoline
    • Mini movie & theatre
    • Games and Arts & Crafts
    • Mini disco
  • Baby Club, Ages 2-3 
  • Babysitting or child care service ($)
  • Playground
  • Teen activities, Ages 13-17 :
    • Music
    • Pool table and table tennis
    • Foosball table
    • Beach soccer and volleyball
    • 7 water slides
  • Children's Pool
  • Kids Water Park

Child Policy

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
  • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.

Facilities

  • 16 treatment rooms
  • Beachfront massage palapa
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women's and men's dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments
  • Spa boutique

Massage Treatments

  • Relax Massage
  • Aromatherapy
  • Draining Massage
  • Prenatal Massage
  • Reflexology
  • Sports Massage
  • Deep Tissue Massage
  • Hot Stone Massage
  • Therapeutic Massage
  • Sandos Special
  • Thai Magic
  • Shiatsu Zen-Sation
  • Caribbean Breeze
  • Polynesian Dance

Other Treatments

  • Body wraps
  • Facial treatments
  • Temazcal
  • Package treatments

Salon Services

  • Manicure & pedicure 
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Makeup artists
  • Artificial nails
  • Special bridal services

Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Caracol Eco Resort & Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Caracol Eco Resort
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.