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Sandos Playacar

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
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Our Opinion

Sandos Playacar is an amazing luxury resort for those wanting quality experience and service. The resort area is huge, meaning there are plenty of things to do. From beachside activities to the nightly theatre entertainment the quality is reflected in all elements of the resort. If you are looking for top-shelf liquor, opt to be more of a premium traveler when staying here. There is a wide array of food items, which could get a bit overwhelming. However, they are all good in quality.


The Sandos Playacar is simply, a stunning resort, set on one of the nicest stretches of beach in Playacar. This quality 5-star resort features excellent cuisine, immaculate service and offers such generous inclusions as such as 24 hour room service, a stocked in-room mini-bar and a great fitness centre. The Hacienda section creates the atmosphere of a Mexican village surrounded by beautiful tropical foliage. Each 10-unit building has its own solarium and private pool. Enjoy luxury at its best!

 Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 45 minutes from the airport.

  • Beautiful, spacious beach
  • Accommodations in distinct sections for beach, families, adults only
  • Wide array of dining choices
  • Close to downtown Playa del Carmen
  • Kids Club and games room for Teens
  • Free Wi-Fi
  • Eco-friendly and Rainforest Alliance Certified

tripadvisor Traveler Reviews
  • Tropictraveler2005 : Medford, Oregon
Mostly great but need some improvements

We visit this resort every year in May. We love the beautiful beach and friendly stuff. We also love how each year the resort has added something to improve the resort. In the past 5 years, they have added either a new restaurant, new members lounge (nice since we are members) a new entertainment area for the nightly shows, and most recently the main buffet was renovated and is now much bigger with a large variety of different food choices and it has air conditioning now. But it seems that the resort isn't keeping up on the upkeep of other areas of the resort. For instance, we love to stay in the ocean front rooms because of the amazing views, but these rooms have really gone down. This year we had 3 of these rooms with our friends staying in them. We requested the top floors ahead of time but all three ended up being on the bottom floor. Which doesn't have a great view. The air conditioner didn't work at all in one of them and the other 2 barley worked. And the room where the air conditioner didn't work at all also could not get cool water in his shower. Only warm or hot. This meant he couldn't even cool down with a cool shower. He started getting heat exhaustion from not being able to cool down. All three rooms had a really bad smell in them also. They all had dehumidifiers which is something I had never seen in the rooms since we've been going each year since 2008. The air conditioner was working so poorly that the dehumidifiers had to be emptied 3 times a night for the first couple nights we were there since it was so hot outside. This meant it beeped when it was full of water and my friends had to get up from bed and empty it. This really affected their comfort and sleep needless to say. They were able to move our friends that were in the room where the air didn't work at all and the new rooms air worked but still not great but doable. We stayed this year in the haciendas which were great and the air worked perfect. I had seen one of the Royal Elite guys who visits all the resorts and asked him when they were going to take care of the air conditioning in the ocean front rooms but he said he didn't realize there was a problem with them. I find that very hard to believe. Unless the staff at the resort doesn't communicate with those who make improvements.Another area of the resort that the air conditioner doesn't work is the gift shop. My suggestion is fix problems like this before adding new things to the resort. The comfort of the rooms should be top priority.

  • Francine1224 : Spring, Texas
Just returned today from a 7 day stay.

Let me start by saying how friendly the staff is. Everyone is so cordial and quick to say "hola" and offer assistance. That is not the case with the employees at the main check-in desk. I found the check-in staff to be very difficult to work with once you have checked into the hotel. We received our "check out early letter", the night before we left stating that we could avoid lines if we paid our bill (massage costs). We stopped by on our way back to the room last night to settle the bill and did not have our passport with us so we went to the room and my husband promptly returned to the desk and was told that he would have to wait until after shift change which would be about a 30 minute wait?? Our daughter and friend were staying in another room and when they tried to check out early, they were told they would have to wait until in the morning. Seems like the letter was a waste of paper. Also, we were unable to get money changed there and told to fine a bellman or waiter that could possibly use their tip money to change our bills.The resort grounds are beautiful and well maintained. We loved watching the Lemurs everyday as they prowled around the surroundings of the facility. We saw many different types of animals during our stay and found that to be exciting. The rooms were nice and fairly well maintained. We had a few glitches with a stopped up shower drain and a broken safe, but when we called guest services, they were there to repair the issues within 30 minutes which is unheard of in most hotels. We had requested 1 room with a king bed and 1 room with 2 double beds that were close to each other. This request was made through the travel company we booked through 7 months ago, as well as through a phone call I placed to the hotel approx. a week prior to our travel. Both assured me that could be arranged. Unfortunately when we arrived at the check-in desk, we were told that the rooms were on 2 different floors. After much discussion, we were assigned rooms that were close together. That being said, the rooms were located at the very back building in the adult section. The furthest away from the beach and activities. There is a golf cart used to transport guests to the beach area, but it is quite a long wait because there is only one that is used to shuttle passengers back and forth to the activity center. Therefore, we found that if we were going out, we needed to bring everything with us to keep from having to walk back and forth which was about a 30 minute walk. Must say the wifi in the room was terrible.The food was good and the restaurants were nice. The spa was amazing!Not sure yet if we will return to this hotel, or try a different one mainly because of the distance of the room to the beach area, but we did have a nice time and love Playa del Carmen.Just want to remind everyone who reads this that the wait staff, maids, bartenders, etc... probably don't make a exhorbitant amount of money, so I'm sure tipping is appreciated. Good service definately deserves recognition!

  • FDfoodie : Denver, Colorado
Good economic all inclusive resort

Went on a short vacation with 20 work friends and their families. There is definitely something here for everyone of different interests, ages and speeds. Nice live entertainment nightly, decent food and a party beach atmosphere daily. Staff was friendly, especially if you tip well. Rooms were nothing fancy, but clean and we had a patio walk out to the main beach area. Nice and relaxing for my cup of tea.

  • Al-Marilyn E :
Another wonderful vacation at Sandos Playacar

My wife and I recently returned from a two week vacation at Sandos Playacar. We have been owners there since 2008 and have gone every year. I am very please with all the new development and upgrades at this resort. I would like to thank David E for his continued service in making us feel welcome. I would also like to thank Gustavo who has made our reservations each year at all their resorts. I would also like to thank some people behind the scenes who have became our friends. That would be Ana Taboada and Diego. My wife and I both enjoyed our messages given by Laura and Lydia at the spa. I personally had Laura and if you want a relaxing message I would highly recommend Laura who actually put me to sleep. Great vacation, now back to the grind. Al Everett

  • LouiseMay8 : Fort McMurray, Canada

Amazing resort, amazing Weather, and amazing staff!First time at this resort and I can honestly say nothing bad.The hacienda suites are huge! The pictures they have online don't do justice at all, the rooms are so spacious and nice.Maria and Marisol helped my husband and I make our day special, a beautiful wedding that words cannot express how beautiful they made it. They were accommodating and made it very stressful free. The beach was beautiful, the food was amazing, the music was amazing, and the drinks were flowing. The Italian menu is to die for so delicious! We ate at the Italian most nights and it was amazing and the Mexican Grill! The best burritos I have ever had.Carmen at the spa did my makeup and hair for the wedding party and she did amazing, love her. She made me look amazing, Profesional makeup all Mac makeup and hair was done beautifully. There were so many amazing things to say about the resort, my husband and I will definitely be back and would recommend to everyone.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 8am-2am
  • In-room mini-bar stocked w/mineral water, soft drinks and beer
  • Water sports
  • Sailing
  • Kayaking
  • Snorkeling (1 hr per day)
  • Introductory scuba diving lesson in pool
  • Tennis
  • Bicycle tours
  • Mini golf
  • Volleyball
  • Soccer
  • Archery
  • Sauna
  • Exercise classes
  • Spanish lessons
  • Dance lessons
  • Supervised Kids Club
  • Daily activities
  • Nightly entertainment
  • Beaches of the World: a different beach theme every day
  • Kitchen tour: a look behind the scenes, including bites  

Riviera Select Club, Adults Only Section inclusions

  • Private Swimming Pool
  • Elegant and comfortable lounge chairs
  • Swim Up Bar
  • Snack bar with premium beverages and Ceviche bar, BBQ lunch
  • Waiter services to ensure you always have a cold drink in your hand
  • Select Club Adults Only Breakfast Buffet
  • Pool concierge
  • Water ping pong table
  • Two exclusive "Premium Bars" located in the main lobby and in the Meeting Point area which offers selected services to pamper you, such as:
    • Private Concierge to make sure everything is perfect for you
    • Premium liquor bar
    • Canapés and coffee service
    • Living room with TV, newspapers & magazines
    • Free Internet, WiFi and computers to use
  • Exclusive access to a private beach area which offers:
    • Hammocks and beach chairs
    • Beach Bar
  • As well as access to all services and facilities of the Sandos Playacar Beach Resort
  • 819 rooms in 4 distinct sections
  • 3 buffet restaurants
  • 7 a la carte restaurants: dress code & reservations required
  • 6 bars including Beach bar and Sports bar
  • Disco
  • Live entertainment
  • 9 pools including adults only 
  • 4 lit tennis courts
  • Gift shop
  • Fitness facilities
  • Sauna
  • Exercise classes
  • Beauty salon
  • Spa
  • Water sports and Scuba diving on-site (fee)
  • Miniature golf
  • 18-hole golf course 10 minutes away
  • Wedding facilities (fee)
  • Business centre (fee)
  • Wi-Fi available in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Telephone
  • Vanity mirror
  • Plasma TV
  • Private bathroom with shower
  • Gardenview or poolview
  • Sitting area
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room safe

Hacienda Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Satellite TV
  • 1 King or 2 Double beds
  • Mini-bar (stocked with soft drinks, beer and water)
  • Iron & Ironing board
  • Telephone
  • Balcony or Terrace
  • Coffee maker
  • Private bathroom with shower
  • iPod docking station
  • In-room safe
  • Integrated living area with sofa bed
  • Shared private pool and Jacuzzi

Hacienda One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Iron & Ironing board
  • 1 King bed
  • Telephone
  • Coffee maker
  • Adjoining rooms available
  • Balcony or Terrace
  • iPod docking station
  • Mini-bar (stocked with soft drinks, beer and water)
  • Separate living/ dining area
  • Deluxe bath amenities
  • In-room safe
  • 42" plasma TV with satellite
  • 2 bathrooms with shower only
  • Integrated living area with sofa bed
  • In Suite Jacuzzi
  • Spacious room
  • Minimum Occupancy 3

Riviera Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Iron & Ironing board
  • Balcony or Terrace
  • Jacuzzi tub
  • Telephone
  • Vanity mirror
  • Coffee maker
  • Private bathroom with shower
  • Laptop-sized in-room safe
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Bottle of sparkling wine and fruit basket
  • Integrated living area with sofa bed
  • Mini-bar (stocked with soft drinks, beer and water)
  • Ceiling fan
  • Gardenview or poolview



  • Buffet for breakfast, lunch and dinner
  • International

Le Gourmet

  • a la carte for dinner
  • French
  • Smart Casual dress code

El Gaucho Restaurant

  • a la carte for dinner
  • Steakhouse
  • Smart Casual dress code
  • Vegetarian menu available


  • a la carte
  • Asian cuisine
  • Smart Casual dress code

Il Piemonte

  • a la carte for dinner
  • Italian
  • Smart Casual dress code

Fogo de Janeiro

  • a la carte for dinner
  • Brazilian
  • Smart Casual dress code


  • Buffet for breakfast and lunch
  • Mexican/Snacks

Blue Moon

  • a la carte for dinner
  • Casual dress code

Riviera Maya

  • a la carte for dinner
  • Mexican
  • Smart Casual dress code

Riviera Blue

  • Snack Bar for lunch


  • a la carte for dinner
  • Mexican
  • Smart Casual dress code
  • Guests must be 15 years and older

Cupcake Café

Internet coffee bar


  • La Bambola bar & Creperie
  • El Agave Blue Beach bar
  • Lobby Bar Riviera
  • Riviera Blue Pool Snackbar
  • La Mision Disco
  • Bar La Plaza

For the Kids:

  • 2 children's pool
  • Baby club from 2-3 years. 10:00 am to 01:00 pm and 03:00 pm to 06:00 pm
  • Supervised Kids Club, Puppet Theater, playground area, play station, tree club house, crafts, TV, children's movie and sporting activities from 10.00 am to 10.00 pm, ages 4-12
  • Mini Eco Park
  • Teen's Club for teenagers from 13 to 17 years old, open from 12:00 until 23:00 hrs
  • Babysitting service available (fee)

Child Policy:

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults,
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies to the Riviera Junior Suite, Hacienda Junior Suite and Hacienda One Bedroom categories)
  • Teen 13-17 years of age pay special rate sharing room with 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Extra beds (roll-away) on request, subject to availability at no extra cost.  


  • 22 luxurious rooms for facial and body treatments
  • Beauty salon offering lavish hand, foot and nail treatments
  • Diverse temperature pools
  • Fully equipped gym by Life Fitness
  • Hydrotherapy tubs and showers
  • Saunas
  • Solarium
  • Spa Boutique selling the finest products on the market
  • Steam baths
  • Women's and men's dressing rooms

Massage Treatments

  • Aromatherapy: Essential oils provide a complete sense of well-being.
  • Deep Tissue: Eliminate tension caused by stress and fatigue.
  • Draining: Eliminate toxins and promote healthy circulation.
  • Hot Stone: An ancient technique using warm oil and heated stones.
  • Prenatal: Ease the discomforts caused by pregnancy.
  • Reflexology: Acupressure on specific reflex points creates full body balance.
  • Relax: Liberate stress and harmonize your body.
  • Sandos Special: A personalized fusion of different massage techniques.
  • Sports: Relax the muscles and liberate built-up lactic acid.
  • Therapeutic: A deep massage tailored to individual problem areas.
  • Thai Magic: A combination of stretching, acupressure, yoga postures, reflexology and meditation to rejuvenate the body and spirit.
  • Shiatsu Zen-Sation: A deep, relaxing Japanese therapy based on acupressure along the body's Zen meridians to relieve stress and anxiety.
  • Caribbean Breeze: A soft, relaxing massage using spiral seashells to relax the muscles and harmonize the senses. Leaves skin smooth and hydrated.
  • Polynesian Dance: A rhythmic treatment inspired by the techniques of Lomi Lomi to stimulate lymphatic circulation and promote the elimination of toxins.

Other Treatments

  • Body Wraps
  • Facials
  • Manicure/Pedicure
  • Waxing
  • Hairstyling
  • Makeup
  • Bridal services

Honeymooners - Receive a room upgrade (based on availability at time of check-in), a bottle of sparkling wine and a fruit basket, and 10% discount on spa services. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Sandos Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Playacar Beach Resort
Paseo Xaman-Ha Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.