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Sandos Playacar

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
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Our Opinion

Sandos Playacar is an amazing luxury resort for those wanting quality experience and service. The resort area is huge, meaning there are plenty of things to do. From beachside activities to the nightly theatre entertainment the quality is reflected in all elements of the resort. If you are looking for top-shelf liquor, opt to be more of a premium traveler when staying here. There is a wide array of food items, which could get a bit overwhelming. However, they are all good in quality.


Overview

The Sandos Playacar is simply, a stunning resort, set on one of the nicest stretches of beach in Playacar. This quality 5-star resort features excellent cuisine, immaculate service and offers such generous inclusions as such as 24 hour room service, a stocked in-room mini-bar and a great fitness centre. The Hacienda section creates the atmosphere of a Mexican village surrounded by beautiful tropical foliage. Each 10-unit building has its own solarium and private pool. Enjoy luxury at its best!

 Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 45 minutes from the airport.


Highlights
  • Beautiful, spacious beach
  • Accommodations in distinct sections for beach, families, adults only
  • Wide array of dining choices
  • Close to downtown Playa del Carmen
  • Kids Club and games room for Teens
  • Free Wi-Fi
  • Eco-friendly and Rainforest Alliance Certified

tripadvisor Traveler Reviews
  • frankandsteph123 : Boston
Sandos Playacar - Avenue Bar (Jose Armando & Minerva)

Love this bar and Jose/Minerva. Service is excellent and they are fun to hang out with! Drinks are cold, creative and tasty! Super service and we keep coming back. Great tequila and good selection of vodka.

  • Ewa F : Colorado Springs, Colorado
Do not recommend!

No welcome upon arrival, no assistance with luggage, no anything. I just arrived and this is no way to treat guests. And they expect you to buy a timeshare? Really? Wow! Unacceptable! I will post more about my stay once I experience it, but there are many other resorts in Mexico that are much better. I've been here less than an hour and have been dragging my luggage trying to find my way around. If you are looking for a place to stay, I do not recommend this one!

  • wrossi : Macedon, New York
Hermosa playa en Sandos complejo!!

Amazing property to spend vacation with family and friends ,,,,the beach and the service will not disappoint you. The location is truly perfect..offering the finest stretch of tropical waters you could imagine. There are so many beautiful colors of the water you will see during your week stay. If you are a pool person the you will be satisfied as the pool is great but its all about the beach!!! You will be very close to 5th ave shopping which is a great little break from the resort if you want a change of scenery. If you are leery about leaving the resort they bring it to you...inviting vendors to set up for your shopping pleasure. Also you will have locals soliciting you on the beach...do not shun them. Look at what they are selling...I bought beautiful anklets for myself and my daughters that we love for $5 a piece and the beautiful woman selling made them fit to size within minutes! If you are looking to book an excursion then visit Darwin on the beach in the tall palapa type hut to the right on the beach. I found him to be extremely helpful and trustworthy. If you're looking for spa services then go visit Zaya... he will make sure you get the best deal they are offering for the day. If you want great drink service on the beach the look for Ana or Asuncion. In guest services you can count on Marcos to ensure an excellent visit. The nite club bartender was a total sweetheart and kept us coming back every night!! Raquel went above and beyond in the main buffet to get my daughter fresh mango as she is vegan and was limited to choices they offered late in the morning. They are all very hard workers so make sure you tip them. I saw many people not tipping and it makes me sad that they don't honor their hard work. We don't have a lot of money but we try to be generous as we can afford. The person who commented about the employees of Sandos only giving good service if they were receiving tips is so untrue. We received exceptional service even when we weren't reaching into our pockets. Bottom line is if you're a jerk then don't expect great service because you will be treated like the jerk you are haha. Shout out to all the men in front when you arrive and leave the resort for keeping all our bags straight! They will also give you best advice on where to visit off resort if you are an explorer. Excursion on property :Snorkeling with Miguel was awesome right at the Dive shop! I'm leaving so much out but I'm sure you get the point....Great value, great service, great location!! ~Wendy

  • caseyphillips5288 : Coppell, Texas
Annual Family Vacation

The Sandos Playacar Beach Resort is one of the best places i have visited in a long time. My family and I have been going every summer since 2010. We have even been over new years a few times. One of the best bartenders there is Donacino Gomez Perez. We love when he is such a joy to have in the premium bar. We are hoping to see him again in the premium bar when we return in June 2017. He makes the trips so much fun. We always make sure to find him first thing when we get there. Donacino Gomez Perez is awesome and we thank you for all you do for are family.

  • Nicole J :
Beautiful Beach!!

The best thing about this resort is the beach! It's big and beautiful! The food was ok. The steakhouse was terrible (cold French fries..my boyfriend spelled "ice cold" out of them LOL), the adult breakfast was wonderful and the little restaurant that makes tacos and burritos was the best! We are lunch there every day. The room was clean..the pillows were so comfortable and the temperature in the room was perfect. I don't think I have slept so good away from home ever before. The spa was wonderful. I had Norma for my first massage and requested her again because she was awesome! The resort is huge! They say that a shuttle comes by every 5 minutes but it's more like every 20 mins. We went to see the Mayan Ruins at Tulum and it was awesome! We booked our trip through the resort. They billed us at the end of our stay for our massages and trip to the ruins, which was very convenient. The only real bummer about our trip was Victor. He presented as very welcoming when we arrived but when we told him the next day we were interested in anything he was offering he got upset. My boyfriend put his hand out for him to shake it and he refused, turned and walked away. So unprofessional. He never spoke to us for the rest of the week. As far as everyone else at the resort..they were wonderful and pleasant. Everyone also spoke good English which was a plus for us. Again, I can't say enough about the beautiful beach..we lived there all week. I give the resort a 4 out of 5.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 8am-2am
  • In-room mini-bar stocked w/mineral water, soft drinks and beer
  • Water sports
  • Sailing
  • Kayaking
  • Snorkeling (1 hr per day)
  • Introductory scuba diving lesson in pool
  • Tennis
  • Bicycle tours
  • Mini golf
  • Volleyball
  • Soccer
  • Archery
  • Sauna
  • Exercise classes
  • Spanish lessons
  • Dance lessons
  • Supervised Kids Club
  • Daily activities
  • Nightly entertainment
  • Beaches of the World: a different beach theme every day
  • Kitchen tour: a look behind the scenes, including bites  

Riviera Select Club, Adults Only Section inclusions

  • Private Swimming Pool
  • Elegant and comfortable lounge chairs
  • Swim Up Bar
  • Snack bar with premium beverages and Ceviche bar, BBQ lunch
  • Waiter services to ensure you always have a cold drink in your hand
  • Select Club Adults Only Breakfast Buffet
  • Pool concierge
  • Water ping pong table
  • Two exclusive "Premium Bars" located in the main lobby and in the Meeting Point area which offers selected services to pamper you, such as:
    • Private Concierge to make sure everything is perfect for you
    • Premium liquor bar
    • Canapés and coffee service
    • Living room with TV, newspapers & magazines
    • Free Internet, WiFi and computers to use
  • Exclusive access to a private beach area which offers:
    • Hammocks and beach chairs
    • Beach Bar
  • As well as access to all services and facilities of the Sandos Playacar Beach Resort
  • 819 rooms in 4 distinct sections
  • 3 buffet restaurants
  • 7 a la carte restaurants: dress code & reservations required
  • 6 bars including Beach bar and Sports bar
  • Disco
  • Live entertainment
  • 9 pools including adults only 
  • 4 lit tennis courts
  • Gift shop
  • Fitness facilities
  • Sauna
  • Exercise classes
  • Beauty salon
  • Spa
  • Water sports and Scuba diving on-site (fee)
  • Miniature golf
  • 18-hole golf course 10 minutes away
  • Wedding facilities (fee)
  • Business centre (fee)
  • Wi-Fi available in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Telephone
  • Vanity mirror
  • Plasma TV
  • Private bathroom with shower
  • Gardenview or poolview
  • Sitting area
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room safe

Hacienda Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Satellite TV
  • 1 King or 2 Double beds
  • Mini-bar (stocked with soft drinks, beer and water)
  • Iron & Ironing board
  • Telephone
  • Balcony or Terrace
  • Coffee maker
  • Private bathroom with shower
  • iPod docking station
  • In-room safe
  • Integrated living area with sofa bed
  • Shared private pool and Jacuzzi

Hacienda One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Iron & Ironing board
  • 1 King bed
  • Telephone
  • Coffee maker
  • Adjoining rooms available
  • Balcony or Terrace
  • iPod docking station
  • Mini-bar (stocked with soft drinks, beer and water)
  • Separate living/ dining area
  • Deluxe bath amenities
  • In-room safe
  • 42" plasma TV with satellite
  • 2 bathrooms with shower only
  • Integrated living area with sofa bed
  • In Suite Jacuzzi
  • Spacious room
  • Minimum Occupancy 3

Riviera Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Iron & Ironing board
  • Balcony or Terrace
  • Jacuzzi tub
  • Telephone
  • Vanity mirror
  • Coffee maker
  • Private bathroom with shower
  • Laptop-sized in-room safe
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Bottle of sparkling wine and fruit basket
  • Integrated living area with sofa bed
  • Mini-bar (stocked with soft drinks, beer and water)
  • Ceiling fan
  • Gardenview or poolview

Restaurants

Festival

  • Buffet for breakfast, lunch and dinner
  • International

Le Gourmet

  • a la carte for dinner
  • French
  • Smart Casual dress code

El Gaucho Restaurant

  • a la carte for dinner
  • Steakhouse
  • Smart Casual dress code
  • Vegetarian menu available

Asiana

  • a la carte
  • Asian cuisine
  • Smart Casual dress code

Il Piemonte

  • a la carte for dinner
  • Italian
  • Smart Casual dress code

Fogo de Janeiro

  • a la carte for dinner
  • Brazilian
  • Smart Casual dress code

Iztapalapa

  • Buffet for breakfast and lunch
  • Mexican/Snacks

Blue Moon

  • a la carte for dinner
  • Casual dress code

Riviera Maya

  • a la carte for dinner
  • Mexican
  • Smart Casual dress code

Riviera Blue

  • Snack Bar for lunch

Gourmex

  • a la carte for dinner
  • Mexican
  • Smart Casual dress code
  • Guests must be 15 years and older

Cupcake Café

Internet coffee bar

Bars

  • La Bambola bar & Creperie
  • El Agave Blue Beach bar
  • Lobby Bar Riviera
  • Riviera Blue Pool Snackbar
  • La Mision Disco
  • Bar La Plaza


For the Kids:

  • 2 children's pool
  • Baby club from 2-3 years. 10:00 am to 01:00 pm and 03:00 pm to 06:00 pm
  • Supervised Kids Club, Puppet Theater, playground area, play station, tree club house, crafts, TV, children's movie and sporting activities from 10.00 am to 10.00 pm, ages 4-12
  • Mini Eco Park
  • Teen's Club for teenagers from 13 to 17 years old, open from 12:00 until 23:00 hrs
  • Babysitting service available (fee)

Child Policy:

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults,
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies to the Riviera Junior Suite, Hacienda Junior Suite and Hacienda One Bedroom categories)
  • Teen 13-17 years of age pay special rate sharing room with 1 or 2 adults.


*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Extra beds (roll-away) on request, subject to availability at no extra cost.  

Facilities

  • 22 luxurious rooms for facial and body treatments
  • Beauty salon offering lavish hand, foot and nail treatments
  • Diverse temperature pools
  • Fully equipped gym by Life Fitness
  • Hydrotherapy tubs and showers
  • Saunas
  • Solarium
  • Spa Boutique selling the finest products on the market
  • Steam baths
  • Women's and men's dressing rooms

Massage Treatments

  • Aromatherapy: Essential oils provide a complete sense of well-being.
  • Deep Tissue: Eliminate tension caused by stress and fatigue.
  • Draining: Eliminate toxins and promote healthy circulation.
  • Hot Stone: An ancient technique using warm oil and heated stones.
  • Prenatal: Ease the discomforts caused by pregnancy.
  • Reflexology: Acupressure on specific reflex points creates full body balance.
  • Relax: Liberate stress and harmonize your body.
  • Sandos Special: A personalized fusion of different massage techniques.
  • Sports: Relax the muscles and liberate built-up lactic acid.
  • Therapeutic: A deep massage tailored to individual problem areas.
  • Thai Magic: A combination of stretching, acupressure, yoga postures, reflexology and meditation to rejuvenate the body and spirit.
  • Shiatsu Zen-Sation: A deep, relaxing Japanese therapy based on acupressure along the body's Zen meridians to relieve stress and anxiety.
  • Caribbean Breeze: A soft, relaxing massage using spiral seashells to relax the muscles and harmonize the senses. Leaves skin smooth and hydrated.
  • Polynesian Dance: A rhythmic treatment inspired by the techniques of Lomi Lomi to stimulate lymphatic circulation and promote the elimination of toxins.

Other Treatments

  • Body Wraps
  • Facials
  • Manicure/Pedicure
  • Waxing
  • Hairstyling
  • Makeup
  • Bridal services

Honeymooners - Receive a room upgrade (based on availability at time of check-in), a bottle of sparkling wine and a fruit basket, and 10% discount on spa services. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Playacar Beach Resort
Paseo Xaman-Ha Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.