Sandos Playacar

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Our Opinion

Sandos Playacar is an amazing luxury resort for those wanting quality experience and service. The resort area is huge, meaning there are plenty of things to do. From beachside activities to the nightly theatre entertainment the quality is reflected in all elements of the resort. If you are looking for top-shelf liquor, opt to be more of a premium traveler when staying here. There is a wide array of food items, which could get a bit overwhelming. However, they are all good in quality.


The Sandos Playacar is simply, a stunning resort, set on one of the nicest stretches of beach in Playacar. This quality 5-star resort features excellent cuisine, immaculate service and offers such generous inclusions as such as 24 hour room service, a stocked in-room mini-bar and a great fitness centre. The Hacienda section creates the atmosphere of a Mexican village surrounded by beautiful tropical foliage. Each 10-unit building has its own solarium and private pool. Enjoy luxury at its best!

 Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 45 minutes from the airport.

  • Beautiful, spacious beach
  • Accommodations in distinct sections for beach, families, adults only
  • Wide array of dining choices
  • Close to downtown Playa del Carmen
  • Kids Club and games room for Teens
  • Free Wi-Fi
  • Eco-friendly and Rainforest Alliance Certified

tripadvisor Traveler Reviews
  • Peggy F : Battle Creek, Michigan, United States
nice time

We were at the playacar late October for 9 days. There are some staff members we would like to thank. First David at the members pool always a delight to see him. He provides a great service with a smile. Martin at the new buffet for breakfast. We always looked for his section. After the first day he knew what we wanted and we appreciated his helpful Spanish lessons. So glad to see they are doing yoga 6 days a week at the Playacar. It is not advertised, except for a small sign on the gym door, so the classes are small and Juan Carlos is the best. We were there on Halloween and really enjoyed the haunted house. It was well done. I think it would have been a good idea to have someone going up and down the line saying adults only. It was long line and to have waited only to find out my kids could not enter would have been frustrating. There is also a man made reef you can snorkel out to and see all kids of marine life.Over all I would highly recommend a stay here. All of the staff are friendly and the resorts have a lot of different activities

  • arlindm2015 : Connecticut
Visited Sandos in November for Friends Destination Wedding. Good Vacation Spot

We visited Sandos Playacar this november 10-17 2017 for a friends destination wedding celebration. The premises are beautiful including the beach. During our week it rained a lot and also the water was wavy. We were checked-in and immediately got a talk about attending a 90 minute session to purchase timeshare. They told us you can either upgrade to the gold bracelet or two free massages. We did not attend. There is however clear distinction between the bracelets. Even to get good espressos and machiattos you need it. The whole restaurant situation was not suitable for large groups. When we tried to eat dinner at the Italian Restaurant we had a very unpleasant experience by the hostess Ruben Vasquez. That's by far the best restaurant in the premises. We had dinner there another night with a smaller group. Try the tiramisu and the vanilla and pear desert. So damn good. The entertainment at the beach was great. Lot's of different events with their malibu beach, thai, playacar, copacabana days. Try the massages which were about 2000 pesos for two people. A bit on the high end but definitely liked my masseuse. The nighclub was very small and the music not that great. out of the 7 nights there we went to the club 5 times and only liked the music once. Overall i would give this trip a 8 out of 10.

  • sarahg_1895 :
Best vacation ever!

I cannot say enough amazing things about this resort and the staff who go above and beyond all the time!Our Family of 5 (myself, my husband and our 7,8,and 14 year old girls) came to Sandos Playacar for a one week get away. As soon as we got to the resort we had a wonderful welcome. We arrived at 10am but obviously we couldn’t check in until 3pm. The staff held our luggage at the front while we got to enjoy the pools and the ocean until check in!Katrina who helped us at guest services was an absolute joy!!! So bubbly and joyful! She was the perfect welcoming person!The staff who put on the kids club are absolutely amazing! Our younger two daughters really enjoyed their two afternoons they spent there.The staff who do the different activities during the day are so fun! Special shout out to the Zumba instructors, great job I had tons of fun! Also Paulo, who did the water aerobics way to make it memorable! Uno, Dos, Tres, Cuatro, Cinco, Seis, Siete, Ocho!!!Theresa at the spa, you give amazing massages my dear!Last but not least, Leila and Jack, the two of you are from another planet! You are so kind and friendly and helpful, we couldn’t have asked for a better experience!

  • 2MichelleS5 : Edmonton, Canada
Beach lovers PARADISE

From arrival to departure, this resort was great! Jessica at the reception was informative and helpful. Everyone here is so friendly, and always saying “welcome Home”. This place is not as big as it seems, they do have trolleys to take from the lobby to the main plaza. They are very pushy at selling their spa services but overall a lovely place to stay. If your wanting access everything the resort has to offer than pay for “preferred or elite” which gets you more bar access and a pool on the beach....keep in mind this is not necessary! The wedding we attended unfortunately got rained out. It was moved from the beach to the garden area in the main lobby with the reception in a private area in festival buffet. The food and music were amazing, and the wedding cake was the best desert we’ve had at the resort. We booked the Beach section for the location and accessibility to everything Sandos has to offer. We were given room 2205, ground floor, within steps to the pool and very close to the buffet and the beach. Rooms are a bit dated compared to other resorts but good enough to sleep and shower. Our maid Guadalupe provided great towel art and service that was efficient!The food is awesome! Italian, Brazilian and Mexican restaurants were great, French was good but slow service, tasty food and attentive service throughout the resort. Timoteo at the Brazilian restaurant, waitress Lizabeth around the pool and Eduardo at the pool bar provided fantastic service. Festival buffet is a great new addition with plenty to choose from. Drinks are wet and plentiful at every bar, and the cupcake cafe is great for snacks. LOVE the Burrito place to eat at this resort and it is open late (2am). The beach grill is also a nice place to get snacks throughout the day on the beach. The taco truck was convenient, try the guacamole. The entertainment is lacking around the pool. Although they do have different beach themes everyday, the pools are quiet with the occasional event that isn’t advertised. We found the music to be repetitive around the pool. The beach party everyday has a variety of activities for adults and kids. The decorations are picturistic on the beach. The nightly shows are great with outstanding costumes, Michael Jackson, AC/DC and Dream Girls and the All Inclusive Game (deal or no deal) were entertaining that we saw. This resort also lacks rainy day activities. The Sports bar has pool tables and games but why isn’t the bar open? Mini golf and the arcades are an added touch to keep the kids entertained. The kids area and gym look great to use. The property was built on Mayan Ruins which is evident with the mini ruins and rock around the resort, they also have a cat cafe, pet donkey (Bango) and monkeys to see. The monkeys come very close to the rooms in the beach section looking for food early in the morning, they’re so cute! The pools and beach are immaculate, turquoise waters great to swim around in. You can walk to Playa Del Carmen on the beach passing several other beautiful resorts. The sand bottom ocean is great to swim and snorkel. Pools are well maintained and clean. They also have Hammocks on the beach for a perfect nap spot. The wifi works great if you know how to properly log in! Instructions: connect to the wifi then search in your browser (google), then input your room # and surname. I found that when it stops working to google to reconnect

  • WestcoastKettle : Edmonton, Canada
great beach security is lacking

First of all I want to say the beach is second to none and the young man that looked after our room was fantastic every day was something special.Now security???My son in law was sitting in the lobby with his 2 sons and his parents waiting for the rest of our group and a woman walked up to him and commented"look at this tough guy sitting here with his kids" and got no response from him and came back to make the same comment we left the lobby and went to wait for seating at the Asian restaurant sitting on the bench the same family approached our group and started yelling at my daughter telling people she was so drunk she couldn't stand up and yelling at us about not respecting gay rights???? Every night they approached our group drunk and beligerent and accused one of our men of punching her daughter in the face and claimed to have video of this incident although none was ever produced.Security did nothing and we felt threatened and stuck together as we were afraid to be caught alone by these people. There behavior was noticed by other guests at the bar and they commented they had never seen anything like it. These people put a huge damper on our family vacation.Security needs to be improved 4 days of torment was too much!!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 8am-2am
  • In-room mini-bar stocked w/mineral water, soft drinks and beer
  • Water sports
  • Sailing
  • Kayaking
  • Snorkeling (1 hr per day)
  • Introductory scuba diving lesson in pool
  • Tennis
  • Bicycle tours
  • Mini golf
  • Volleyball
  • Soccer
  • Archery
  • Sauna
  • Exercise classes
  • Spanish lessons
  • Dance lessons
  • Supervised Kids Club
  • Daily activities
  • Nightly entertainment
  • Beaches of the World: a different beach theme every day
  • Kitchen tour: a look behind the scenes, including bites  

Riviera Select Club, Adults Only Section inclusions

  • Private Swimming Pool
  • Elegant and comfortable lounge chairs
  • Swim Up Bar
  • Snack bar with premium beverages and Ceviche bar, BBQ lunch
  • Waiter services to ensure you always have a cold drink in your hand
  • Select Club Adults Only Breakfast Buffet
  • Pool concierge
  • Water ping pong table
  • Two exclusive "Premium Bars" located in the main lobby and in the Meeting Point area which offers selected services to pamper you, such as:
    • Private Concierge to make sure everything is perfect for you
    • Premium liquor bar
    • Canapés and coffee service
    • Living room with TV, newspapers & magazines
    • Free Internet, WiFi and computers to use
  • Exclusive access to a private beach area which offers:
    • Hammocks and beach chairs
    • Beach Bar
  • As well as access to all services and facilities of the Sandos Playacar Beach Resort
  • 819 rooms in 4 distinct sections
  • 3 buffet restaurants
  • 7 a la carte restaurants: dress code & reservations required
  • 6 bars including Beach bar and Sports bar
  • Disco
  • Live entertainment
  • 9 pools including adults only 
  • 4 lit tennis courts
  • Gift shop
  • Fitness facilities
  • Sauna
  • Exercise classes
  • Beauty salon
  • Spa
  • Water sports and Scuba diving on-site (fee)
  • Miniature golf
  • 18-hole golf course 10 minutes away
  • Wedding facilities (fee)
  • Business centre (fee)
  • Wi-Fi available in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Telephone
  • Vanity mirror
  • Plasma TV
  • Private bathroom with shower
  • Gardenview or poolview
  • Sitting area
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room safe

Hacienda Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Satellite TV
  • 1 King or 2 Double beds
  • Mini-bar (stocked with soft drinks, beer and water)
  • Iron & Ironing board
  • Telephone
  • Balcony or Terrace
  • Coffee maker
  • Private bathroom with shower
  • iPod docking station
  • In-room safe
  • Integrated living area with sofa bed
  • Shared private pool and Jacuzzi

Hacienda One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Iron & Ironing board
  • 1 King bed
  • Telephone
  • Coffee maker
  • Adjoining rooms available
  • Balcony or Terrace
  • iPod docking station
  • Mini-bar (stocked with soft drinks, beer and water)
  • Separate living/ dining area
  • Deluxe bath amenities
  • In-room safe
  • 42" plasma TV with satellite
  • 2 bathrooms with shower only
  • Integrated living area with sofa bed
  • In Suite Jacuzzi
  • Spacious room
  • Minimum Occupancy 3

Riviera Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Iron & Ironing board
  • Balcony or Terrace
  • Jacuzzi tub
  • Telephone
  • Vanity mirror
  • Coffee maker
  • Private bathroom with shower
  • Laptop-sized in-room safe
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Bottle of sparkling wine and fruit basket
  • Integrated living area with sofa bed
  • Mini-bar (stocked with soft drinks, beer and water)
  • Ceiling fan
  • Gardenview or poolview



  • Buffet for breakfast, lunch and dinner
  • International

Le Gourmet

  • a la carte for dinner
  • French
  • Smart Casual dress code

El Gaucho Restaurant

  • a la carte for dinner
  • Steakhouse
  • Smart Casual dress code
  • Vegetarian menu available


  • a la carte
  • Asian cuisine
  • Smart Casual dress code

Il Piemonte

  • a la carte for dinner
  • Italian
  • Smart Casual dress code

Fogo de Janeiro

  • a la carte for dinner
  • Brazilian
  • Smart Casual dress code


  • Buffet for breakfast and lunch
  • Mexican/Snacks

Blue Moon

  • a la carte for dinner
  • Casual dress code

Riviera Maya

  • a la carte for dinner
  • Mexican
  • Smart Casual dress code

Riviera Blue

  • Snack Bar for lunch


  • a la carte for dinner
  • Mexican
  • Smart Casual dress code
  • Guests must be 15 years and older

Cupcake Café

Internet coffee bar


  • La Bambola bar & Creperie
  • El Agave Blue Beach bar
  • Lobby Bar Riviera
  • Riviera Blue Pool Snackbar
  • La Mision Disco
  • Bar La Plaza

For the Kids:

  • 2 children's pool
  • Baby club from 2-3 years. 10:00 am to 01:00 pm and 03:00 pm to 06:00 pm
  • Supervised Kids Club, Puppet Theater, playground area, play station, tree club house, crafts, TV, children's movie and sporting activities from 10.00 am to 10.00 pm, ages 4-12
  • Mini Eco Park
  • Teen's Club for teenagers from 13 to 17 years old, open from 12:00 until 23:00 hrs
  • Babysitting service available (fee)

Child Policy:

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults,
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies to the Riviera Junior Suite, Hacienda Junior Suite and Hacienda One Bedroom categories)
  • Teen 13-17 years of age pay special rate sharing room with 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Extra beds (roll-away) on request, subject to availability at no extra cost.  


  • 22 luxurious rooms for facial and body treatments
  • Beauty salon offering lavish hand, foot and nail treatments
  • Diverse temperature pools
  • Fully equipped gym by Life Fitness
  • Hydrotherapy tubs and showers
  • Saunas
  • Solarium
  • Spa Boutique selling the finest products on the market
  • Steam baths
  • Women's and men's dressing rooms

Massage Treatments

  • Aromatherapy: Essential oils provide a complete sense of well-being.
  • Deep Tissue: Eliminate tension caused by stress and fatigue.
  • Draining: Eliminate toxins and promote healthy circulation.
  • Hot Stone: An ancient technique using warm oil and heated stones.
  • Prenatal: Ease the discomforts caused by pregnancy.
  • Reflexology: Acupressure on specific reflex points creates full body balance.
  • Relax: Liberate stress and harmonize your body.
  • Sandos Special: A personalized fusion of different massage techniques.
  • Sports: Relax the muscles and liberate built-up lactic acid.
  • Therapeutic: A deep massage tailored to individual problem areas.
  • Thai Magic: A combination of stretching, acupressure, yoga postures, reflexology and meditation to rejuvenate the body and spirit.
  • Shiatsu Zen-Sation: A deep, relaxing Japanese therapy based on acupressure along the body's Zen meridians to relieve stress and anxiety.
  • Caribbean Breeze: A soft, relaxing massage using spiral seashells to relax the muscles and harmonize the senses. Leaves skin smooth and hydrated.
  • Polynesian Dance: A rhythmic treatment inspired by the techniques of Lomi Lomi to stimulate lymphatic circulation and promote the elimination of toxins.

Other Treatments

  • Body Wraps
  • Facials
  • Manicure/Pedicure
  • Waxing
  • Hairstyling
  • Makeup
  • Bridal services

Honeymooners - Receive a room upgrade (based on availability at time of check-in), a bottle of sparkling wine and a fruit basket, and 10% discount on spa services. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Sandos Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Playacar Beach Resort
Paseo Xaman-Ha Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.