Sandos Playacar

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Sandos Playacar is an amazing luxury resort for those wanting quality experience and service. The resort area is huge, meaning there are plenty of things to do. From beachside activities to the nightly theatre entertainment the quality is reflected in all elements of the resort. If you are looking for top-shelf liquor, opt to be more of a premium traveler when staying here. There is a wide array of food items, which could get a bit overwhelming. However, they are all good in quality.


The Sandos Playacar is simply, a stunning resort, set on one of the nicest stretches of beach in Playacar. This quality 5-star resort features excellent cuisine, immaculate service and offers such generous inclusions as such as 24 hour room service, a stocked in-room mini-bar and a great fitness centre. The Hacienda section creates the atmosphere of a Mexican village surrounded by beautiful tropical foliage. Each 10-unit building has its own solarium and private pool. Enjoy luxury at its best!

 Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 45 minutes from the airport.

  • Beautiful, spacious beach
  • Accommodations in distinct sections for beach, families, adults only
  • Wide array of dining choices
  • Close to downtown Playa del Carmen
  • Kids Club and games room for Teens
  • Free Wi-Fi
  • Eco-friendly and Rainforest Alliance Certified

tripadvisor Traveler Reviews
  • Crystal V : Phoenix, Arizona
Best Place to have a Wedding!!

My (now) husband and I had been to Sandos for a vacation a few years before we began to plan for our wedding. We researched TONS of places but always kept coming back to Sandos Playacar. We already knew the food, beach, and people there were amazing and so we decided to have our dream beach wedding there. And we are SO HAPPY we did!!! Maria, the wedding planner, was the BEST!!! She was very responsive to emails and incredibly helpful in helping us through the process. She made is seamless and very easy. Once we arrived to the resort and met with Maria the weekend of our weekend she walked us through everything we needed... again, it was so easy and she was super helpful. Our wedding day was PERFECT. The set up was truly incredible.. from the ceremony, to the cocktail hour, to the photographer ... everything was just right. We wanted a fun beach wedding and that is exactly what they gave us. The food... amazing. The cake... amazing. The set up... amazing. I cannot say thank you enough to the Sandos team and Maria especially. And what you get for the price - you CANNOT beat it!!!!!

  • JJAimD : Denver, Colorado
Great Experience!

Went for our anniversary and it was wonderful! The beach was clean and the ocean was clear as a swimming pool. The food was good, not great, the buffet's could use a little help. The al a carte restaurants were good. Our beachfront room was a little dated but it was clean and the view was amazing! The service was phenomenal! The staff was super nice; especially Natan Carrillo-Delacruz at the plaza bar! That guy busted his back like no other! Natan made sure our drinks never went empty and remembered which ones we liked and did it with a smile! Planning on going back next year with friends!

  • alerdman9836 : Vernon, Canada
Update on "Pissed off Guest"

I was part of the mentioned room that needed serious attention. I am happy to say that the room issue was very satisfactosiarly resolved and the room is now clean and we are happy with the outcome. . Thank you so much for all the hard work today!! We will return again and will highly recommend your resort. I am sure the rest of our stay will be great. Donna and the Girls.

  • LJW0706 : Harlow, United Kingdom
Like a prison

Took ages to find the hotel after turning off main road, then took ages to check in. I check in with two others that was on a tour of Mexico with me, but then we found that we were in different parts of the complex, they couldn't eat in the same places as me nor swim in the same pool, all based on what bracelet you get given, if it's a all inclusive complex, what does it what were you eat or swim.

  • justlauz : Epping, United Kingdom

Me and my Wife spent a week at this resort from the 6th October arriving from Vegas. It was a very enjoyable and relaxing experience as we were both novices to Mexico and the beach did really live up to expectation pure white sand and a sea like a clear warm bath.The hotel grounds were lovely. It is a very large complex with some random animals scattered around the hotel grounds, we both paid a visit to the donkey who was very friendly. Our room was very spacious we stayed in a junior suite in the family section overlooking the pool and the Riviera Blue French restaurant. This was used for breakfast and lunch buffet but turned into French cuisine in the evenings.I think there were 7 A La Carte restaurants as well as the main buffet which we didn't use much preferred to order from a set menu given the choice. The food overall was average hit and miss really it was certainly edible and the presentation in the Asiana restaurant was very nice. I only unfortunately had a bout of food poisoning on my 4th day but it didn't set me back lasted only really that day I was fine for the rest of the trip. We both managed to swim with dolphins on the Wednesday which was an amazing experience it was originally booked for the Monday but me talking ill that day we rearranged it with our Virgin rep Federico who was brilliant and refunded us the difference as our original trip we booked included more than dolphin swimming so he gladly gave us back the difference as we only managed to swim with dolphins on the Wednesday but that was our main target so nothing was lost all in all.Drinks were good wine was decent, a range of cocktails, minibar was stocked with cans of soft drinks and beer daily and room service was prompt when required. Filtered water changed regularly no complaints about the room and facilities. Mexico does have a lot to offer if we were there longer would have done a couple more excursions . I came back feeling relaxed and very chilled out weather was hot which was lovely for soaking up the sun.The shuttle to the beach never used we enjoyed the 5/6 minute walk can appreciate it being used for people with a walking issue or parents with tiny tots but if there is nothing wrong with you physically we would find it quite lazy to use. Overall an enjoyable experience.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 8am-2am
  • In-room mini-bar stocked w/mineral water, soft drinks and beer
  • Water sports
  • Sailing
  • Kayaking
  • Snorkeling (1 hr per day)
  • Introductory scuba diving lesson in pool
  • Tennis
  • Bicycle tours
  • Mini golf
  • Volleyball
  • Soccer
  • Archery
  • Sauna
  • Exercise classes
  • Spanish lessons
  • Dance lessons
  • Supervised Kids Club
  • Daily activities
  • Nightly entertainment
  • Beaches of the World: a different beach theme every day
  • Kitchen tour: a look behind the scenes, including bites  

Riviera Select Club, Adults Only Section inclusions:

  • Private Swimming Pool
  • Elegant and comfortable lounge chairs
  • Swim Up Bar
  • Snack bar with premium beverages and Ceviche bar, BBQ lunch
  • Waiter services to ensure you always have a cold drink in your hand
  • Select Club Adults Only Breakfast Buffet
  • Pool concierge
  • Water ping pong table
  • Two exclusive "Premium Bars" located in the main lobby and in the Meeting Point area which offers selected services to pamper you, such as:
    • Private Concierge to make sure everything is perfect for you
    • Premium liquor bar
    • Canapés and coffee service
    • Living room with TV, newspapers & magazines
    • Free Internet, WiFi and computers to use
  • Exclusive access to a private beach area which offers:
    • Hammocks and beach chairs
    • Beach Bar
  • As well as access to all services and facilities of the Sandos Playacar Beach Resort
  • 819 rooms in 4 distinct sections
  • 3 buffet restaurants
  • 7 a la carte restaurants: dress code & reservations required
  • 6 bars including Beach bar and Sports bar
  • Disco
  • Live entertainment
  • 9 pools including adults only 
  • 4 lit tennis courts
  • Gift shop
  • Fitness facilities
  • Sauna
  • Exercise classes
  • Beauty salon
  • Spa
  • Water sports and Scuba diving on-site (fee)
  • Miniature golf
  • 18-hole golf course 10 minutes away
  • Wedding facilities (fee)
  • Business centre (fee)
  • Wi-Fi available in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Telephone
  • Vanity mirror
  • Plasma TV
  • Private bathroom with shower
  • Gardenview or poolview
  • Sitting area
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room safe

Hacienda Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Satellite TV
  • 1 King or 2 Double beds
  • Mini-bar (stocked with soft drinks, beer and water)
  • Iron & Ironing board
  • Telephone
  • Balcony or Terrace
  • Coffee maker
  • Private bathroom with shower
  • iPod docking station
  • In-room safe
  • Integrated living area with sofa bed
  • Shared private pool and Jacuzzi

Hacienda One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Iron & Ironing board
  • 1 King bed
  • Telephone
  • Coffee maker
  • Adjoining rooms available
  • Balcony or Terrace
  • iPod docking station
  • Mini-bar (stocked with soft drinks, beer and water)
  • Separate living/ dining area
  • Deluxe bath amenities
  • In-room safe
  • 42" plasma TV with satellite
  • 2 bathrooms with shower only
  • Integrated living area with sofa bed
  • In Suite Jacuzzi
  • Spacious room
  • Minimum Occupancy 3

Riviera Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Iron & Ironing board
  • Balcony or Terrace
  • Jacuzzi tub
  • Telephone
  • Vanity mirror
  • Coffee maker
  • Private bathroom with shower
  • Laptop-sized in-room safe
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Bottle of sparkling wine and fruit basket
  • Integrated living area with sofa bed
  • Mini-bar (stocked with soft drinks, beer and water)
  • Ceiling fan
  • Gardenview or poolview



Style - Buffet for breakfast, lunch and dinner

Cuisine - International

Le Gourmet

Style - a la carte for dinner

Cuisine - French

Smart Casual dress code

El Gaucho Restaurant

Style - a la carte for dinner

Cuisine - Steakhouse

Smart Casual dress code

Vegetarian menu available


Style - a la carte

Cuisine - Asian

Smart Casual dress code

Il Piemonte

Style - a la carte for dinner

Cuisine - Italian

Smart Casual dress code

Fogo de Janeiro

Style - a la carte for dinner

Cuisine - Brazilian

Smart Casual dress code


Style - Buffet for breakfast and lunch

Cuisine - Mexican/Snacks

Blue Moon

Style - a la carte for dinner

Casual dress code

Riviera Maya

Style - a la carte for dinner

Cuisine - Mexican

Smart Casual dress code

Riviera Blue

Style - Snack Bar for lunch


Style - ala carte for dinner

Cuisine - Mexican

Smart Casual dress code

Guests must be 15 years and older


La Bambola bar & Creperie

Sports bar

Billiards tables

El Agave Blue

Beach bar

Lobby Bar Riviera

Riviera Blue Pool Snackbar

La Mision Disco

Cupcake Café

Internet coffee bar

Bar La Plaza

For the Kids:

  • 2 children's pool
  • Baby club from 2-3 years. 10:00 am to 01:00 pm and 03:00 pm to 06:00 pm
  • Supervised Kids Club, Puppet Theater, playground area, play station, tree club house, crafts, TV, children's movie and sporting activities from 10.00 am to 10.00 pm, ages 4-12
  • Mini Eco Park
  • Teen's Club for teenagers from 13 to 17 years old, open from 12:00 until 23:00 hrs
  • Babysitting service available (fee)

Child Policy:

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults,
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies to the Riviera Junior Suite, Hacienda Junior Suite and Hacienda One Bedroom categories)
  • Teen 13-17 years of age pay special rate sharing room with 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Extra beds (roll-away) on request, subject to availability at no extra cost.  


  • 22 luxurious rooms for facial and body treatments
  • Beauty salon offering lavish hand, foot and nail treatments
  • Diverse temperature pools
  • Fully equipped gym by Life Fitness
  • Hydrotherapy tubs and showers
  • Saunas
  • Solarium
  • Spa Boutique selling the finest products on the market
  • Steam baths
  • Women's and men's dressing rooms

Massage Treatments

  • Aromatherapy: Essential oils provide a complete sense of well-being.
  • Deep Tissue: Eliminate tension caused by stress and fatigue.
  • Draining: Eliminate toxins and promote healthy circulation.
  • Hot Stone: An ancient technique using warm oil and heated stones.
  • Prenatal: Ease the discomforts caused by pregnancy.
  • Reflexology: Acupressure on specific reflex points creates full body balance.
  • Relax: Liberate stress and harmonize your body.
  • Sandos Special: A personalized fusion of different massage techniques.
  • Sports: Relax the muscles and liberate built-up lactic acid.
  • Therapeutic: A deep massage tailored to individual problem areas.
  • Thai Magic: A combination of stretching, acupressure, yoga postures, reflexology and meditation to rejuvenate the body and spirit.
  • Shiatsu Zen-Sation: A deep, relaxing Japanese therapy based on acupressure along the body's Zen meridians to relieve stress and anxiety.
  • Caribbean Breeze: A soft, relaxing massage using spiral seashells to relax the muscles and harmonize the senses. Leaves skin smooth and hydrated.
  • Polynesian Dance: A rhythmic treatment inspired by the techniques of Lomi Lomi to stimulate lymphatic circulation and promote the elimination of toxins.

Other Treatments

  • Body Wraps
  • Facials
  • Manicure/Pedicure
  • Waxing
  • Hairstyling
  • Makeup
  • Bridal services

Honeymooners - Receive a room upgrade (based on availability at time of check-in), a bottle of sparkling wine and a fruit basket, and 10% discount on spa services. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Sandos Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Playacar Beach Resort
Paseo Xaman-Ha Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.