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Sandos Playacar

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
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Our Opinion

Sandos Playacar is an amazing luxury resort for those wanting quality experience and service. The resort area is huge, meaning there are plenty of things to do. From beachside activities to the nightly theatre entertainment the quality is reflected in all elements of the resort. If you are looking for top-shelf liquor, opt to be more of a premium traveler when staying here. There is a wide array of food items, which could get a bit overwhelming. However, they are all good in quality.


Overview

The Sandos Playacar is simply, a stunning resort, set on one of the nicest stretches of beach in Playacar. This quality 5-star resort features excellent cuisine, immaculate service and offers such generous inclusions as such as 24 hour room service, a stocked in-room mini-bar and a great fitness centre. The Hacienda section creates the atmosphere of a Mexican village surrounded by beautiful tropical foliage. Each 10-unit building has its own solarium and private pool. Enjoy luxury at its best!

 Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 45 minutes from the airport.


Highlights
  • Beautiful, spacious beach
  • Accommodations in distinct sections for beach, families, adults only
  • Wide array of dining choices
  • Close to downtown Playa del Carmen
  • Kids Club and games room for Teens
  • Free Wi-Fi
  • Eco-friendly and Rainforest Alliance Certified

tripadvisor Traveler Reviews
  • Mark A : Halfmoon, New York
Nice resort, not real plush

This is an average resort in Riviera Maya area of Mexico. Food was average, service was good along with entertainment. Lots of vendors to buy cigars, jewelry, souvenirs at night in the courtyard. Not too far from Playa DelCarmen which is a fun visit.

  • JacquelineV : United States
Worst Front Office & Reservations Service EVER

I made a reservation for a colleague coming to Playa del Carmen to work with a local customer. I made a reservation for Saturday and Sunday nights, but our work got extended one more day so I went to the Hotel's front desk to ask for a one night extension (Monday night, usually a slow night). Nuria, at the Front Desk, took my request and went over to ask who apparently was a supervisor, his name is Benjamin. He was on the phone for about 10 minutes while I was still waiting, so since I had to go to work, I went over and asked Nuria if there was someone else she could ask, since I had been waiting for a while. She said there wasn't...I kept waiting and finally Benjamin got off the phone, so without any apology or sense or urgency, took his time to check if the reservation could be extended... he said that the reservation could be extended one more night but in order to do so, I had to call Expedia or the reservations department, I could not just simply extend a reservation as I was standing in front of him and ready to pay for the room. So I called Expedia, who thanks to the hotel keeping them on hold, took 35 minutes to finally get the response that the reservation could not be extended, we needed to make a NEW reservation so my colleague could stay in the hotel. The inefficiency and lack of customer service at this hotel's front desk and reservations department will definitely keep me and any friend or colleague of mine away from ever staying there again.

  • holidayfun2008 : Saskatoon, SK
OK Stay at the PlayaCar

Just came back from Sandos Playacar Resort (Mar 8-14). This is our first time visiting this resort and I must disclaim I had the luxury of having Elite privileges due to the generosity of a friend’s timeshare purchase. However, all of the Elite accommodations were full so we had to stay in the renovated family section. The room itself was quite nice with 2 double beds and fold out couch, nice bathroom and Jacuzzi tub. However, the distance to the Elite pool and Elite beach was about a 10 minute walk. It was disappointing not having access to Elite accommodations though.PROS- Beach and ocean, this is the main reason to stay at this resort- The Elite check-in- Accommodations at the family section- Main Buffet for breakfast was great- Oriental alla carte- Mexican alla carte- Steak House alla carte- Brazilian Rodizio alla carte- The evening Elite bar was amazing and best service ever- The ceramic paintings for kids- Location to Playa del Carmen- Cupcake café- The Crepe café- The Disco- Lobby Bars- Elite Beach service was greatCONS- The Elite Restaurant for breakfast has the worst service sever- The people at Guest services are useless if you require assistance with lost and found items- Even though we were wearing Elite wrist bands, the elite sales personnel were still pushy on trying to sell upgrading- Teen club was difficult to get on games- Main Pool is crowded- Elite Pool is small- Room service was slow and got the order incorrect

  • sixwhitneys : Eau Claire, Wisconsin
Disappointing second visit

We stayed at Sandos 3 years ago with 3 of our children and were very disappointed at the the way things had changed including food, drinks, and service. We were traveling with no kids this time. We paid extra for an early flight to be able to enjoy the day at the resort. The line was not very long for check in, only 3 people being helped at the desk and 3 people in line in front of us. It took us over an hour to check in! EXTREMELY SLOW. The person who helped us was very rude and condescending to my husband who smiled when she greeted him and gave her our last name. She repeated the greeting in a very unfriendly way until my husband repeated it. He wasn't rude in the least and didn't deserve to be treated that way. That was the beginning of the terrible service by her. The first thing she did was laugh in our faces because our reservation had a honeymoon package on it. She acted as if we trying to pull something over on someone because we are almost 50-year olds, and she didn't believe we were honeymooners. We just booked the only beachfront room available online on the Funjet website that happened to come with a honeymoon package. We paid for it. We were supposed to received a fruit basket, a bottle of wine and a free upgrade, which was ironic given the escapade we went through just trying to get the room we paid for. We received none of those things. Then we asked for a room that was not on the second floor of the ocean front beach section because we have stayed there before and we know that the trees block the ocean view. She proceeded to tell us that ocean front did not mean we would get an ocean view. WHAT? Isn't that why we paid all that extra money?? Then she said that there was only 2nd floor left. We were among the first to check in as we arrived at the resort before 10:00am so we knew that was her second lie. We asked if we could get moved if a room became available, and she said they were booked for the week. Third lie. We asked for a supervisor and she said he was busy helping other customers. We finally gave up and went to the beach. We decided to try again at check in at 3 with a different person.Two of the things I loved about this resort 3 years ago was their food and drinks. They used to make their mixed drinks from scratch complete with fresh coconut cream and juices. Now they use mixes, together with the gut rotting liquor they use made mixed drinks a huge disappointment. They must really water the liquor down because I am a 1 or 2 drink lightweight and I could drink Tervis cups full of drinks all day and not even get a buzz. My husband requested Bacardi rum which helped the taste a little but definitely watered down, even at the select club beach bar. We did enjoy the Dos Equis beer that was an improvement over corona. At 3:00 we went back up to reception to get our keys. We again stood in line for 30 minutes. We made sure to talk to someone else this time. When I asked her about getting off second floor if a room became available, she said she didn't know and went and got her supervisor, Mario, who was most kind. He said we could get third floor the next day and that he would put us in the computer right away and have our bags moved the next morning. We were without a room from 10 until 3 between checkout and check in but we said it was worth it. That was all the person in the morning had to do! The second night we were very tired because of the long day the day before. We went to bed at 10:00 pm. Not long after we were woken by pounding. They were building a shelter structure right outside of our room and started the pounding and sawing after 10:00 pm. They didn't stop working until almost 2 am! I understand it is hot there and they don't want to work during the day, but it is certainly cool enough by 6 or even a little later, but being kept awake that late was more than an inconvenience. Then 2 nights later they started again. My husband called the front desk at 11:30 wondering how late they were going to work. They told him 2am again! He informed them we could not sleep, but they didn't say they were going to stop. More people must have called because a half hour later they stopped. They worked on it late afternoon after that. The food at the al a cart restaurants was just ok. The buffet was so good when we were here last. The fresh bread used to be amazing. Now it's all dried out and crumbly. It tasted like it had been in the freezer for 3 months and defrosted. If they ran out of something, ketchup, maple syrup, hash browns, bacon, ice cream they would not put more out. We were just out of luck. If we asked they would just shrug and say there was no more. It didn't seem to matter if we came late, or were among the first served, they were always out of things. The food, especially at breakfast was almost always cold. We stuck to fresh cooked eggs for breakfast . That was the only warm food there most mornings unless you were lucky enough to stumble upon pancakes or French toast while they were cooking it. One of my favorites was the coconut ice cream and I was only able to find some twice out of the 8 days I was there. The fresh fruit was as delicious as I remember, my saving grace. The restaurant behind the pool bar (the French restaurant in the evening) was supposed to be open for breakfast and brunch. It never opened for those times the entire week. This area was under construction when we were there last and we were looking forward to that convenience of not having to get dressed and go all the way up to the buffet for food as we were in the beach section.We loved Sandos last time we stayed, and that's why we returned. We love the beach and beautiful ocean, the beautiful, well maintained grounds, our howler monkeys that served as our alarm clock every morning, the clean public areas, at least in the select club section, we can't speak for the rest, the friendly staff (who like you more when you tip), and the activities and entertainment - there is something for everyone. Our beachfront room was spectacular. We never had a problem getting beach chairs. Just a note- the chairs in the select club section were brown and they got EXTREMELY hot in the sun. They only give you one beach towel so bring your own to cover the entire chair because the one they give you does not. We love the location of Sandos as the southernmost resort on that stretch of the beach. It is fun to walk south where there are rocks along the shore that are so beautiful when the waves hit them, and wild untouched shoreline with fun little coves between rocks to swim in. We are sad that Sandos has gone from 5 star to 2 star in our book. We would have been repeat visitors. Our friends were going to come because I recommended it based on our first visit. I'm glad we experienced it again before they booked as we can't recommend it now.

  • Jennifer L :
Sandos Playacar is absolutely wonderful!

The resort is clean & beautiful. Wonderful beach and great food. We did need to change rooms initially due to a musty ordor - but the second room fine. The staff members were truly top notch! Zayas - the young man that set up with the spa - was so friendly - and spoke great English! He really does a wonderful job! Also, the waiter named Daniel - was great! He remembered our names and drinks and was amazing!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 8am-2am
  • In-room mini-bar stocked w/mineral water, soft drinks and beer
  • Water sports
  • Sailing
  • Kayaking
  • Snorkeling (1 hr per day)
  • Introductory scuba diving lesson in pool
  • Tennis
  • Bicycle tours
  • Mini golf
  • Volleyball
  • Soccer
  • Archery
  • Sauna
  • Exercise classes
  • Spanish lessons
  • Dance lessons
  • Supervised Kids Club
  • Daily activities
  • Nightly entertainment
  • Beaches of the World: a different beach theme every day
  • Kitchen tour: a look behind the scenes, including bites  

Riviera Select Club, Adults Only Section inclusions

  • Private Swimming Pool
  • Elegant and comfortable lounge chairs
  • Swim Up Bar
  • Snack bar with premium beverages and Ceviche bar, BBQ lunch
  • Waiter services to ensure you always have a cold drink in your hand
  • Select Club Adults Only Breakfast Buffet
  • Pool concierge
  • Water ping pong table
  • Two exclusive "Premium Bars" located in the main lobby and in the Meeting Point area which offers selected services to pamper you, such as:
    • Private Concierge to make sure everything is perfect for you
    • Premium liquor bar
    • Canapés and coffee service
    • Living room with TV, newspapers & magazines
    • Free Internet, WiFi and computers to use
  • Exclusive access to a private beach area which offers:
    • Hammocks and beach chairs
    • Beach Bar
  • As well as access to all services and facilities of the Sandos Playacar Beach Resort
  • 819 rooms in 4 distinct sections
  • 3 buffet restaurants
  • 7 a la carte restaurants: dress code & reservations required
  • 6 bars including Beach bar and Sports bar
  • Disco
  • Live entertainment
  • 9 pools including adults only 
  • 4 lit tennis courts
  • Gift shop
  • Fitness facilities
  • Sauna
  • Exercise classes
  • Beauty salon
  • Spa
  • Water sports and Scuba diving on-site (fee)
  • Miniature golf
  • 18-hole golf course 10 minutes away
  • Wedding facilities (fee)
  • Business centre (fee)
  • Wi-Fi available in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Telephone
  • Vanity mirror
  • Plasma TV
  • Private bathroom with shower
  • Gardenview or poolview
  • Sitting area
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room safe

Hacienda Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Satellite TV
  • 1 King or 2 Double beds
  • Mini-bar (stocked with soft drinks, beer and water)
  • Iron & Ironing board
  • Telephone
  • Balcony or Terrace
  • Coffee maker
  • Private bathroom with shower
  • iPod docking station
  • In-room safe
  • Integrated living area with sofa bed
  • Shared private pool and Jacuzzi

Hacienda One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Iron & Ironing board
  • 1 King bed
  • Telephone
  • Coffee maker
  • Adjoining rooms available
  • Balcony or Terrace
  • iPod docking station
  • Mini-bar (stocked with soft drinks, beer and water)
  • Separate living/ dining area
  • Deluxe bath amenities
  • In-room safe
  • 42" plasma TV with satellite
  • 2 bathrooms with shower only
  • Integrated living area with sofa bed
  • In Suite Jacuzzi
  • Spacious room
  • Minimum Occupancy 3

Riviera Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Iron & Ironing board
  • Balcony or Terrace
  • Jacuzzi tub
  • Telephone
  • Vanity mirror
  • Coffee maker
  • Private bathroom with shower
  • Laptop-sized in-room safe
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Bottle of sparkling wine and fruit basket
  • Integrated living area with sofa bed
  • Mini-bar (stocked with soft drinks, beer and water)
  • Ceiling fan
  • Gardenview or poolview

Restaurants

Festival

  • Buffet for breakfast, lunch and dinner
  • International

Le Gourmet

  • a la carte for dinner
  • French
  • Smart Casual dress code

El Gaucho Restaurant

  • a la carte for dinner
  • Steakhouse
  • Smart Casual dress code
  • Vegetarian menu available

Asiana

  • a la carte
  • Asian cuisine
  • Smart Casual dress code

Il Piemonte

  • a la carte for dinner
  • Italian
  • Smart Casual dress code

Fogo de Janeiro

  • a la carte for dinner
  • Brazilian
  • Smart Casual dress code

Iztapalapa

  • Buffet for breakfast and lunch
  • Mexican/Snacks

Blue Moon

  • a la carte for dinner
  • Casual dress code

Riviera Maya

  • a la carte for dinner
  • Mexican
  • Smart Casual dress code

Riviera Blue

  • Snack Bar for lunch

Gourmex

  • a la carte for dinner
  • Mexican
  • Smart Casual dress code
  • Guests must be 15 years and older

Cupcake Café

Internet coffee bar

Bars

  • La Bambola bar & Creperie
  • El Agave Blue Beach bar
  • Lobby Bar Riviera
  • Riviera Blue Pool Snackbar
  • La Mision Disco
  • Bar La Plaza


For the Kids:

  • 2 children's pool
  • Baby club from 2-3 years. 10:00 am to 01:00 pm and 03:00 pm to 06:00 pm
  • Supervised Kids Club, Puppet Theater, playground area, play station, tree club house, crafts, TV, children's movie and sporting activities from 10.00 am to 10.00 pm, ages 4-12
  • Mini Eco Park
  • Teen's Club for teenagers from 13 to 17 years old, open from 12:00 until 23:00 hrs
  • Babysitting service available (fee)

Child Policy:

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults,
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies to the Riviera Junior Suite, Hacienda Junior Suite and Hacienda One Bedroom categories)
  • Teen 13-17 years of age pay special rate sharing room with 1 or 2 adults.


*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Extra beds (roll-away) on request, subject to availability at no extra cost.  

Facilities

  • 22 luxurious rooms for facial and body treatments
  • Beauty salon offering lavish hand, foot and nail treatments
  • Diverse temperature pools
  • Fully equipped gym by Life Fitness
  • Hydrotherapy tubs and showers
  • Saunas
  • Solarium
  • Spa Boutique selling the finest products on the market
  • Steam baths
  • Women's and men's dressing rooms

Massage Treatments

  • Aromatherapy: Essential oils provide a complete sense of well-being.
  • Deep Tissue: Eliminate tension caused by stress and fatigue.
  • Draining: Eliminate toxins and promote healthy circulation.
  • Hot Stone: An ancient technique using warm oil and heated stones.
  • Prenatal: Ease the discomforts caused by pregnancy.
  • Reflexology: Acupressure on specific reflex points creates full body balance.
  • Relax: Liberate stress and harmonize your body.
  • Sandos Special: A personalized fusion of different massage techniques.
  • Sports: Relax the muscles and liberate built-up lactic acid.
  • Therapeutic: A deep massage tailored to individual problem areas.
  • Thai Magic: A combination of stretching, acupressure, yoga postures, reflexology and meditation to rejuvenate the body and spirit.
  • Shiatsu Zen-Sation: A deep, relaxing Japanese therapy based on acupressure along the body's Zen meridians to relieve stress and anxiety.
  • Caribbean Breeze: A soft, relaxing massage using spiral seashells to relax the muscles and harmonize the senses. Leaves skin smooth and hydrated.
  • Polynesian Dance: A rhythmic treatment inspired by the techniques of Lomi Lomi to stimulate lymphatic circulation and promote the elimination of toxins.

Other Treatments

  • Body Wraps
  • Facials
  • Manicure/Pedicure
  • Waxing
  • Hairstyling
  • Makeup
  • Bridal services

Honeymooners - Receive a room upgrade (based on availability at time of check-in), a bottle of sparkling wine and a fruit basket, and 10% discount on spa services. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Playacar Beach Resort
Paseo Xaman-Ha Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.