Sandos Playacar

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Our Opinion

Sandos Playacar is an amazing luxury resort for those wanting quality experience and service. The resort area is huge, meaning there are plenty of things to do. From beachside activities to the nightly theatre entertainment the quality is reflected in all elements of the resort. If you are looking for top-shelf liquor, opt to be more of a premium traveler when staying here. There is a wide array of food items, which could get a bit overwhelming. However, they are all good in quality.


The Sandos Playacar is simply, a stunning resort, set on one of the nicest stretches of beach in Playacar. This quality 5-star resort features excellent cuisine, immaculate service and offers such generous inclusions as such as 24 hour room service, a stocked in-room mini-bar and a great fitness centre. The Hacienda section creates the atmosphere of a Mexican village surrounded by beautiful tropical foliage. Each 10-unit building has its own solarium and private pool. Enjoy luxury at its best!

 Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 45 minutes from the airport.

  • Beautiful, spacious beach
  • Accommodations in distinct sections for beach, families, adults only
  • Wide array of dining choices
  • Close to downtown Playa del Carmen
  • Kids Club and games room for Teens
  • Free Wi-Fi
  • Eco-friendly and Rainforest Alliance Certified

tripadvisor Traveler Reviews
  • sally c : Dallas, Texas
Warm beautiful beach

Warm waters and beautiful beaches have us returning to Sandos for a 3rd time. 9 travelers, ages 7 to 72 years old. The great customer service at this resort is worth it. We are global travelers and all commented on the attentiveness of staff. The restaurants and rooms have been updated since we visited 3 years ago. We walked into the main buffet with high-end decor, greater by the chef who gave us a tour of the food options. We were impressed! There's something for all including a Chipotle style restaurant next to teen club that was a hit with the kids. The grounds are super clean and well manicured. We love Sandos and will be back!

  • Denise D : Richmond, Virginia, United States
Our yearly summer getaway

I traveled here from July 26th thru August 4th. Overall the hotel was very nice and I enjoyed my stay. There are some things they could definitely improve on. When we checked in, we were not given any map or information to where anything was located. We were upgraded to the Adult section. We found out later they want you to check back in at the lobby later to meet with a salesman, at this point they will give you a map of the hotel, answer any questions and give you a tour to try to get you to join in their time share program. We were not interested in this, so we learned our own way around. The resort is huge and the adult section is far far away from the beach and the restaurants. Be prepared for a lot of walking. They do have shuttle service that runs around but I did not see many of them and when we did they were full of people. The hotel is beautiful and the beach was too minus the few days that seaweed gathered on the beach. They had a tractor that came one day and cleaned it up but the last two days we were there, no one cleaned it. They had activities everyday on the beach and have an adult section on the beach with a bar close. They also had a buffet everyday at the bar but the food was the same everyday. It would have been nice to change it up some. All of the restaurants were good but some were only open on certain days. My favorite was the Asian and the Steak place. The steak place is open for adult only buffet breakfast, if you don't want to walk all the way to the main buffet. We did not find this out until the third day, after that we went there every morning. It was not as crowded and no kids. They have a cupcake place that serves cupcakes, cookies, coffee and drinks. BEWARE, workers are not very friendly at all, some times down right rude. The workers everywhere else were average. We did encounter some workers that were very friendly. The nightly entertainment was very enjoyable, the Michael Jackson show was excellent. The room was very nice but we had no curtains in the room that blocked out the sun, so in the morning as soon as the sun rose the room was completely lit. I am not sure about you but I like to sleep in past 6:00 am on my vacation. We looked in other rooms, this seemed to be the norm except for the bottom floors. Overall the hotel was great and I would recommend it, just know it is a huge resort and unless you want to listen to the salesman trying to sell you something you will have to learn the locations of everything on your own or ask someone. BEWARE they will give you a coupon for a free charm from the jewelry shop. We were told we could pick it up the morning we were leaving. The sales lady said we had to come back at 5:00, I am assuming to try and sell me a necklace to go with, I told her we were leaving and the lady the day before had told us we could pick it up in the morning. She was so rude, she basically pulled out the charm and threw it at us and walked away. It was a cheap charm, wish I had not wasted my time. Overall great place and met some very nice people.

  • Leslie C :
Fantastic service.

What can I say about Sandos playa car beach resort, service, service,service.Before we left for Sandos I needed some questions answered. I made contact with Mireia Andres who went far and beyond to help me. As we got closer to our travel date I again made contact with Mireia to tell her I was looking forward to meeting her. At this time Mireia informed us that she was transfered to the sister location but was leaving us in good hands with Edgar Contreras. We met Edgar the day after our arrival as well as Mireia who came over to Sandos playa car to meet with us. My wife and i were celebrating our 33 wedding anni. Mireia and Edgar went far and beyond to make this anni. the most memorable. We celebrated at the Mexican restraunt were we were treated like royals. The staff did everything in there power to make sure that we left there happy.The resort has under gone some great improvements the Festivale buffet is in a new air conditioned building, the food like before is vast in variety and great in taste. I looked each day for my favorite server Luis Hunte, i have never seen Luis without a smile. Always greated us and took care of anything we needed. Loved the mimosas he got for us.The mexican restraunt has also seen a new face lift and new menu. You must try the lime soup and lamb stew.Our friends and ourselves love burritos, so of course the new stop for us was the burrito bar. This is also were you can get crepes, and if that does not fill you, head right next door to cup cake cafe, i would suggest the lemon merang tarts.We were lucky enough to have access to the premium cocktail lounges were we had most of our drinks. Once again we only had fantastic service.The resort was very clean even the beach is raked clean from cig butts and any trash left over every day.Our room was clean and very spacious, our lady who took care of our room (name forgotten) was super friendly and always left a great animal towel for us.Sandis playa car beach resort is at the end of what i will call beach resort row. This gives it a much more open feel as you do not have any hotels to your right only open white powder sand .The ocean , wow wow wow, warm blue water I need say no more.The afternoon that we left both Mireia and Edgar made time to come say good bye, I was blown away at the level of personal attention we recieved.Thank you Sandos playa car beach resort and all who work ( Mireia, Edgar,Luis,Marco at guest services )these are just a few special people, for making our vacation outstanding.We cannot wait to return.

  • shannonM43 : Richmond, Virginia
10 DAYS of Relaxtion

Ok I love writing reviews of places I been. So here goes the pro's and con's .First went on a 10 day vacation with my Sister and niece , we got upgraded to adults section be prepared to walk from your room to the beach and to eat. Not close . Pool bar at Adult section is way better and the food is good to. The beach was good the first 7 days then the seaweed started pilling up and started stinking . Had to tell the workers. Overall a nice hotel . The workers were nice but not in the coffee shop the girls their are very rude and so was the girl on the morning we left at the jewelry shop. They don't know how to make a good cup of coffee. We did a deep sea fishing trip highly recommend it. And the Catamaran was awesome. Need a better variety at the beach bar with food. 10 days you need a variety outside.

  • Christopher S :
Wedding 22nd May 2017

Attended Sandos Playacar between 15th May 2017 and 30th May 2017 for mine and my wife to be special day. What a trip it was. 22 of us made the trip from South Wales. Myself and wife to be stayed in the adults only section of the hotel. Rooms were to a great standard. Whirlpool bath and Mini fridge which was stocked up daily. Room was always clean with staff cleaning daily and changing bedding. Weather was unbelievable. The staff throughout the hotel could not do anything more for you. Even though there was a big number they still made it easy for us all to eat in the evenings. Maria and Marisol at the wedding department are two lovely ladies. They couldn't of made our day any more special than it was. One meeting with them whilst at the hotel which lasted around an hour and everything was sorted. Blood tests are compulsory if your not a fan then just look away. Photographers are situated inside of the hotel and our photos were ready the next day for us to view and place in an album. Crazy how quick they work and to the standard that they work to. If anyone is thinking of getting married out there I highly recommend it, or even just for a holiday. Amazing hotel amazing staff and amazing weather.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 8am-2am
  • In-room mini-bar stocked w/mineral water, soft drinks and beer
  • Water sports
  • Sailing
  • Kayaking
  • Snorkeling (1 hr per day)
  • Introductory scuba diving lesson in pool
  • Tennis
  • Bicycle tours
  • Mini golf
  • Volleyball
  • Soccer
  • Archery
  • Sauna
  • Exercise classes
  • Spanish lessons
  • Dance lessons
  • Supervised Kids Club
  • Daily activities
  • Nightly entertainment
  • Beaches of the World: a different beach theme every day
  • Kitchen tour: a look behind the scenes, including bites  

Riviera Select Club, Adults Only Section inclusions

  • Private Swimming Pool
  • Elegant and comfortable lounge chairs
  • Swim Up Bar
  • Snack bar with premium beverages and Ceviche bar, BBQ lunch
  • Waiter services to ensure you always have a cold drink in your hand
  • Select Club Adults Only Breakfast Buffet
  • Pool concierge
  • Water ping pong table
  • Two exclusive "Premium Bars" located in the main lobby and in the Meeting Point area which offers selected services to pamper you, such as:
    • Private Concierge to make sure everything is perfect for you
    • Premium liquor bar
    • Canapés and coffee service
    • Living room with TV, newspapers & magazines
    • Free Internet, WiFi and computers to use
  • Exclusive access to a private beach area which offers:
    • Hammocks and beach chairs
    • Beach Bar
  • As well as access to all services and facilities of the Sandos Playacar Beach Resort
  • 819 rooms in 4 distinct sections
  • 3 buffet restaurants
  • 7 a la carte restaurants: dress code & reservations required
  • 6 bars including Beach bar and Sports bar
  • Disco
  • Live entertainment
  • 9 pools including adults only 
  • 4 lit tennis courts
  • Gift shop
  • Fitness facilities
  • Sauna
  • Exercise classes
  • Beauty salon
  • Spa
  • Water sports and Scuba diving on-site (fee)
  • Miniature golf
  • 18-hole golf course 10 minutes away
  • Wedding facilities (fee)
  • Business centre (fee)
  • Wi-Fi available in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Telephone
  • Vanity mirror
  • Plasma TV
  • Private bathroom with shower
  • Gardenview or poolview
  • Sitting area
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room safe

Hacienda Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Satellite TV
  • 1 King or 2 Double beds
  • Mini-bar (stocked with soft drinks, beer and water)
  • Iron & Ironing board
  • Telephone
  • Balcony or Terrace
  • Coffee maker
  • Private bathroom with shower
  • iPod docking station
  • In-room safe
  • Integrated living area with sofa bed
  • Shared private pool and Jacuzzi

Hacienda One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Iron & Ironing board
  • 1 King bed
  • Telephone
  • Coffee maker
  • Adjoining rooms available
  • Balcony or Terrace
  • iPod docking station
  • Mini-bar (stocked with soft drinks, beer and water)
  • Separate living/ dining area
  • Deluxe bath amenities
  • In-room safe
  • 42" plasma TV with satellite
  • 2 bathrooms with shower only
  • Integrated living area with sofa bed
  • In Suite Jacuzzi
  • Spacious room
  • Minimum Occupancy 3

Riviera Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Iron & Ironing board
  • Balcony or Terrace
  • Jacuzzi tub
  • Telephone
  • Vanity mirror
  • Coffee maker
  • Private bathroom with shower
  • Laptop-sized in-room safe
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Bottle of sparkling wine and fruit basket
  • Integrated living area with sofa bed
  • Mini-bar (stocked with soft drinks, beer and water)
  • Ceiling fan
  • Gardenview or poolview



  • Buffet for breakfast, lunch and dinner
  • International

Le Gourmet

  • a la carte for dinner
  • French
  • Smart Casual dress code

El Gaucho Restaurant

  • a la carte for dinner
  • Steakhouse
  • Smart Casual dress code
  • Vegetarian menu available


  • a la carte
  • Asian cuisine
  • Smart Casual dress code

Il Piemonte

  • a la carte for dinner
  • Italian
  • Smart Casual dress code

Fogo de Janeiro

  • a la carte for dinner
  • Brazilian
  • Smart Casual dress code


  • Buffet for breakfast and lunch
  • Mexican/Snacks

Blue Moon

  • a la carte for dinner
  • Casual dress code

Riviera Maya

  • a la carte for dinner
  • Mexican
  • Smart Casual dress code

Riviera Blue

  • Snack Bar for lunch


  • a la carte for dinner
  • Mexican
  • Smart Casual dress code
  • Guests must be 15 years and older

Cupcake Café

Internet coffee bar


  • La Bambola bar & Creperie
  • El Agave Blue Beach bar
  • Lobby Bar Riviera
  • Riviera Blue Pool Snackbar
  • La Mision Disco
  • Bar La Plaza

For the Kids:

  • 2 children's pool
  • Baby club from 2-3 years. 10:00 am to 01:00 pm and 03:00 pm to 06:00 pm
  • Supervised Kids Club, Puppet Theater, playground area, play station, tree club house, crafts, TV, children's movie and sporting activities from 10.00 am to 10.00 pm, ages 4-12
  • Mini Eco Park
  • Teen's Club for teenagers from 13 to 17 years old, open from 12:00 until 23:00 hrs
  • Babysitting service available (fee)

Child Policy:

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults,
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies to the Riviera Junior Suite, Hacienda Junior Suite and Hacienda One Bedroom categories)
  • Teen 13-17 years of age pay special rate sharing room with 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Extra beds (roll-away) on request, subject to availability at no extra cost.  


  • 22 luxurious rooms for facial and body treatments
  • Beauty salon offering lavish hand, foot and nail treatments
  • Diverse temperature pools
  • Fully equipped gym by Life Fitness
  • Hydrotherapy tubs and showers
  • Saunas
  • Solarium
  • Spa Boutique selling the finest products on the market
  • Steam baths
  • Women's and men's dressing rooms

Massage Treatments

  • Aromatherapy: Essential oils provide a complete sense of well-being.
  • Deep Tissue: Eliminate tension caused by stress and fatigue.
  • Draining: Eliminate toxins and promote healthy circulation.
  • Hot Stone: An ancient technique using warm oil and heated stones.
  • Prenatal: Ease the discomforts caused by pregnancy.
  • Reflexology: Acupressure on specific reflex points creates full body balance.
  • Relax: Liberate stress and harmonize your body.
  • Sandos Special: A personalized fusion of different massage techniques.
  • Sports: Relax the muscles and liberate built-up lactic acid.
  • Therapeutic: A deep massage tailored to individual problem areas.
  • Thai Magic: A combination of stretching, acupressure, yoga postures, reflexology and meditation to rejuvenate the body and spirit.
  • Shiatsu Zen-Sation: A deep, relaxing Japanese therapy based on acupressure along the body's Zen meridians to relieve stress and anxiety.
  • Caribbean Breeze: A soft, relaxing massage using spiral seashells to relax the muscles and harmonize the senses. Leaves skin smooth and hydrated.
  • Polynesian Dance: A rhythmic treatment inspired by the techniques of Lomi Lomi to stimulate lymphatic circulation and promote the elimination of toxins.

Other Treatments

  • Body Wraps
  • Facials
  • Manicure/Pedicure
  • Waxing
  • Hairstyling
  • Makeup
  • Bridal services

Honeymooners - Receive a room upgrade (based on availability at time of check-in), a bottle of sparkling wine and a fruit basket, and 10% discount on spa services. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Sandos Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Playacar Beach Resort
Paseo Xaman-Ha Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.