This site requires JavaScript. I will only be visible if you have it.

Sandos Playacar

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Sandos Playacar is an amazing luxury resort for those wanting quality experience and service. The resort area is huge, meaning there are plenty of things to do. From beachside activities to the nightly theatre entertainment the quality is reflected in all elements of the resort. If you are looking for top-shelf liquor, opt to be more of a premium traveler when staying here. There is a wide array of food items, which could get a bit overwhelming. However, they are all good in quality.


The Sandos Playacar is simply, a stunning resort, set on one of the nicest stretches of beach in Playacar. This quality 5-star resort features excellent cuisine, immaculate service and offers such generous inclusions as such as 24 hour room service, a stocked in-room mini-bar and a great fitness centre. The Hacienda section creates the atmosphere of a Mexican village surrounded by beautiful tropical foliage. Each 10-unit building has its own solarium and private pool. Enjoy luxury at its best!

 Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 45 minutes from the airport.

  • Beautiful, spacious beach
  • Accommodations in distinct sections for beach, families, adults only
  • Wide array of dining choices
  • Close to downtown Playa del Carmen
  • Kids Club and games room for Teens
  • Free Wi-Fi
  • Eco-friendly and Rainforest Alliance Certified

tripadvisor Traveler Reviews
  • torreypnz : Bloomington, Illinois
Great week in the Select Club!

We just returned from a week at the Select Club and it was a great time!Room: We had room 9225 which I think is the furtherest most room in the entire place (last block of rooms and facing the jungle) but that was fine by us. Our a/c was super cold and worked great! Housekeeping did a great job every day and our mini fridge was always restocked. The room itself was nice and big. There are elevators in the Select Club if that is a concern for anyone. Every day (esp. morning) the coatis would be on the ledge behind our building. They are so cute!Beach: The most beautiful beach I have ever seen! There were no rocks at all and there were always a lot of people out in the water. We spent our time in the Select Club area which had waiter service and was quieter than the family side where all the activities take place during the day. Food: We loved having the separate breakfast buffet for the Select Club! We went to the big buffet one morning for breakfast but it didn't seem to have anything that the adults only buffet didn't have. We ate at the Italian restaurant which was good and also the Brazilian which we really enjoyed. The ONLY complaint I have about the resort is about the buffet for dinner as there was no carved or grilled meat selection. The other resorts we have been to always had a carving station or grilling station which were different every night and were really good. We ate at Chayita one afternoon and really liked it. The iced coffees at the Cupcake Cafe were the highlight of my day - so good! Select Club Pool: We loved the select club pool!!! We would head there every afternoon after the beach. Late afternoon is when things start getting really fun at the pool - the girl who does the games is really great and gets most everyone to participate. Even if you don't join in it's still fun to watch. They grill poolside every afternoon and that's where we ate lunch most days. The food is really good and the guy who grills does an awesome job! The swim-up bar was always fun and Fabian is great at getting everyone their drinks even though it can get really crowded! The atmosphere at the adult pool can't be beat!We spent a lot of time at night at the Premium Bar at the meeting place - shoutout to Rodrigo who was awesome and made the best drinks! There were always people there coming and going and we talked to a lot of interesting people. We're not much into the shows so I can't really comment on them although we did hang out at the bar by the stage a few times which was a really nice area. The family pool area looked like it was a lot of fun for the kids but we didn't spend any time there - just saw it when we were walking though to get to the beach.All in all we had a great time and would definitely return to the Select Club - thanks Sandos!

  • mickeymom26 : Rockford, Illinois
Third trip and still love it!

I have visited this resort three times now. Summer of 2014, 2016, and this summer 2017. My husband and I have been alone in the adults only section and with children in both Family Section and a 1-bedroom hacienda. It is the only all-inclusive I have chosen to return to multiple times. No resort is perfect, but I feel this resort is perfect for me and my wants and needs. My pros: I love the beach. Playacar has the most beautiful beach in all of Playa del Carmen. I love the staff and service at Sandos. The resort is very clean. The ala carte restaurants are another pro for me. The food is delicious. I love the no reservations and the relaxed dress code for men. Going in the summer the last thing my husband and sons want to do is put on long pants and closed toed shoes. We love the open outdoor theater and the shows are (for resort shows) entertaining. Other positives: new buffet is beautiful, Chayita when need a break from buffet, and the animals and wildlife. One con: we had a lot of mosquitos in our hacienda this year. Every night before bed I would walk around and try to kill as many as I could. I think it was because it was a big beautiful space the door is open for quite a while when housecleaning is there. I never remembered this being an issue the previous years. I bring this up because I know many come home from tropical vacations full of bug bites. It's hard sometimes to know if it was mosquitoes or sand fleas or even something from the ocean. For us, the amazing memories we had at Sandos Playacar are well worth a few mosquito bites. Thanks for memories Sandos!!!

  • Terry S : Louisville, Kentucky
Most recent visit - June 14-21, 2017

This is our second visit to Sandos Playacar. Last year we stayed in the adult (back) section, this year the beachfront section. Totally different experience!!! Both were very fun times. This years friends were much more beach oriented. The beachfront rooms are closer to most restaurants- which is a plus - and also the member exclusive bars. Pool time in the adult section is definitely more relaxing. We were disappointed that the poolside grill was not working for lunch most days - that was our favorite spot last year. We very much enjoyed the revised Italian restaurant - it quickly became our favorite! Food was great and service (Margarita) was top notch!!! The Gourmet Mexican restaurant did not impress and the service was cold (at best). The Argentinian restaurant was good again but very disappointed to see the filet replaced with kabobs of beef - not a step in the right direction as I had such an awesome steak there a year ago. If you have the right color wristband, look for Daniel in the Meeting Place Premium Bar! If you need a massage or something from the spa, Zayas is the "man" and you will find him either poolside or along the beach.Overall - yes, still four out of five stars. Will we be back? Likely so - stay tuned for the next review!

  • thecountrybumpkin : Herriman, Utah
Sandos Playacar....what a wonderful property, we will go back

What a beautiful beach, and you can walk out into the crystal clear water for quite a ways... booked June 17-21 We stayed in the beach section, where we did have an ocean view...the rooms were large and clean. The frig was kept stocked and my sister even had room service a few times in her room, which was great. Guest services bent over backwards to make our stay wonderful. I appreciated the shuttle service around the property, since my hip had been bothering me, the shuttle came around every 10-15 minutes. We did watch a live show one night, which was great, and they have a different show each night. SEVERAL pools on the property were all great.we only had 4 nights at the property since we stayed at another hotel for 7 nights, this was just a bonus for us. We did try 4 different restaurants at the property...1st nt. we tried the French Restaurant, food was delicious and service was excellent.2nd nt. we went to the Italian Restaurant, as well it was wonderful.3rd nt. we tried the Steakhouse Restaurant, melt in your mouth steaks here.4th night we ate at the Mexican Restaurant, where our waiter ,Condero,(I believe) asked our names, and as he served us, he had a big smile on his face and called us all by our names(there were 4 of us), he is an EXCELLENT waiter and has such a great personality, and the food was not the typical Mexican food, it was tasty and prepared wonderfully. Most mornings we ate at the Mexican Restaurant, were we had EXCELLENT service, the waiters and waitresses truly cared about each customer. A heads up for Luis Escalante, Isamar Vera, Mirian Robles, Elena Aguilar and Hostess was Maria... We are going back to stay at least a week in December.

  • Katherine S :
Great Activities

We visited from June 16 - 23 and really enjoyed our time there. The highlight would have to be the activities organized in the adult pool (volleyball and water balloon fights were ridiculously fun) and the spa treatments (shout out to Elena for setting us up with our massages!). The best food was at The Gourmex (Mexican food). The other restaurants were ok...would recommend going into town for truly excellent cuisine.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 8am-2am
  • In-room mini-bar stocked w/mineral water, soft drinks and beer
  • Water sports
  • Sailing
  • Kayaking
  • Snorkeling (1 hr per day)
  • Introductory scuba diving lesson in pool
  • Tennis
  • Bicycle tours
  • Mini golf
  • Volleyball
  • Soccer
  • Archery
  • Sauna
  • Exercise classes
  • Spanish lessons
  • Dance lessons
  • Supervised Kids Club
  • Daily activities
  • Nightly entertainment
  • Beaches of the World: a different beach theme every day
  • Kitchen tour: a look behind the scenes, including bites  

Riviera Select Club, Adults Only Section inclusions

  • Private Swimming Pool
  • Elegant and comfortable lounge chairs
  • Swim Up Bar
  • Snack bar with premium beverages and Ceviche bar, BBQ lunch
  • Waiter services to ensure you always have a cold drink in your hand
  • Select Club Adults Only Breakfast Buffet
  • Pool concierge
  • Water ping pong table
  • Two exclusive "Premium Bars" located in the main lobby and in the Meeting Point area which offers selected services to pamper you, such as:
    • Private Concierge to make sure everything is perfect for you
    • Premium liquor bar
    • Canapés and coffee service
    • Living room with TV, newspapers & magazines
    • Free Internet, WiFi and computers to use
  • Exclusive access to a private beach area which offers:
    • Hammocks and beach chairs
    • Beach Bar
  • As well as access to all services and facilities of the Sandos Playacar Beach Resort
  • 819 rooms in 4 distinct sections
  • 3 buffet restaurants
  • 7 a la carte restaurants: dress code & reservations required
  • 6 bars including Beach bar and Sports bar
  • Disco
  • Live entertainment
  • 9 pools including adults only 
  • 4 lit tennis courts
  • Gift shop
  • Fitness facilities
  • Sauna
  • Exercise classes
  • Beauty salon
  • Spa
  • Water sports and Scuba diving on-site (fee)
  • Miniature golf
  • 18-hole golf course 10 minutes away
  • Wedding facilities (fee)
  • Business centre (fee)
  • Wi-Fi available in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Telephone
  • Vanity mirror
  • Plasma TV
  • Private bathroom with shower
  • Gardenview or poolview
  • Sitting area
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room safe

Hacienda Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Satellite TV
  • 1 King or 2 Double beds
  • Mini-bar (stocked with soft drinks, beer and water)
  • Iron & Ironing board
  • Telephone
  • Balcony or Terrace
  • Coffee maker
  • Private bathroom with shower
  • iPod docking station
  • In-room safe
  • Integrated living area with sofa bed
  • Shared private pool and Jacuzzi

Hacienda One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Iron & Ironing board
  • 1 King bed
  • Telephone
  • Coffee maker
  • Adjoining rooms available
  • Balcony or Terrace
  • iPod docking station
  • Mini-bar (stocked with soft drinks, beer and water)
  • Separate living/ dining area
  • Deluxe bath amenities
  • In-room safe
  • 42" plasma TV with satellite
  • 2 bathrooms with shower only
  • Integrated living area with sofa bed
  • In Suite Jacuzzi
  • Spacious room
  • Minimum Occupancy 3

Riviera Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Iron & Ironing board
  • Balcony or Terrace
  • Jacuzzi tub
  • Telephone
  • Vanity mirror
  • Coffee maker
  • Private bathroom with shower
  • Laptop-sized in-room safe
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Bottle of sparkling wine and fruit basket
  • Integrated living area with sofa bed
  • Mini-bar (stocked with soft drinks, beer and water)
  • Ceiling fan
  • Gardenview or poolview



  • Buffet for breakfast, lunch and dinner
  • International

Le Gourmet

  • a la carte for dinner
  • French
  • Smart Casual dress code

El Gaucho Restaurant

  • a la carte for dinner
  • Steakhouse
  • Smart Casual dress code
  • Vegetarian menu available


  • a la carte
  • Asian cuisine
  • Smart Casual dress code

Il Piemonte

  • a la carte for dinner
  • Italian
  • Smart Casual dress code

Fogo de Janeiro

  • a la carte for dinner
  • Brazilian
  • Smart Casual dress code


  • Buffet for breakfast and lunch
  • Mexican/Snacks

Blue Moon

  • a la carte for dinner
  • Casual dress code

Riviera Maya

  • a la carte for dinner
  • Mexican
  • Smart Casual dress code

Riviera Blue

  • Snack Bar for lunch


  • a la carte for dinner
  • Mexican
  • Smart Casual dress code
  • Guests must be 15 years and older

Cupcake Café

Internet coffee bar


  • La Bambola bar & Creperie
  • El Agave Blue Beach bar
  • Lobby Bar Riviera
  • Riviera Blue Pool Snackbar
  • La Mision Disco
  • Bar La Plaza

For the Kids:

  • 2 children's pool
  • Baby club from 2-3 years. 10:00 am to 01:00 pm and 03:00 pm to 06:00 pm
  • Supervised Kids Club, Puppet Theater, playground area, play station, tree club house, crafts, TV, children's movie and sporting activities from 10.00 am to 10.00 pm, ages 4-12
  • Mini Eco Park
  • Teen's Club for teenagers from 13 to 17 years old, open from 12:00 until 23:00 hrs
  • Babysitting service available (fee)

Child Policy:

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults,
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies to the Riviera Junior Suite, Hacienda Junior Suite and Hacienda One Bedroom categories)
  • Teen 13-17 years of age pay special rate sharing room with 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Extra beds (roll-away) on request, subject to availability at no extra cost.  


  • 22 luxurious rooms for facial and body treatments
  • Beauty salon offering lavish hand, foot and nail treatments
  • Diverse temperature pools
  • Fully equipped gym by Life Fitness
  • Hydrotherapy tubs and showers
  • Saunas
  • Solarium
  • Spa Boutique selling the finest products on the market
  • Steam baths
  • Women's and men's dressing rooms

Massage Treatments

  • Aromatherapy: Essential oils provide a complete sense of well-being.
  • Deep Tissue: Eliminate tension caused by stress and fatigue.
  • Draining: Eliminate toxins and promote healthy circulation.
  • Hot Stone: An ancient technique using warm oil and heated stones.
  • Prenatal: Ease the discomforts caused by pregnancy.
  • Reflexology: Acupressure on specific reflex points creates full body balance.
  • Relax: Liberate stress and harmonize your body.
  • Sandos Special: A personalized fusion of different massage techniques.
  • Sports: Relax the muscles and liberate built-up lactic acid.
  • Therapeutic: A deep massage tailored to individual problem areas.
  • Thai Magic: A combination of stretching, acupressure, yoga postures, reflexology and meditation to rejuvenate the body and spirit.
  • Shiatsu Zen-Sation: A deep, relaxing Japanese therapy based on acupressure along the body's Zen meridians to relieve stress and anxiety.
  • Caribbean Breeze: A soft, relaxing massage using spiral seashells to relax the muscles and harmonize the senses. Leaves skin smooth and hydrated.
  • Polynesian Dance: A rhythmic treatment inspired by the techniques of Lomi Lomi to stimulate lymphatic circulation and promote the elimination of toxins.

Other Treatments

  • Body Wraps
  • Facials
  • Manicure/Pedicure
  • Waxing
  • Hairstyling
  • Makeup
  • Bridal services

Honeymooners - Receive a room upgrade (based on availability at time of check-in), a bottle of sparkling wine and a fruit basket, and 10% discount on spa services. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Sandos Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Playacar Beach Resort
Paseo Xaman-Ha Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.