Secrets Akumal Riviera Maya
- What's Included
- All Inclusive Features
We stayed a Secrets Akumal from November 18-25. We are frequent AM resort visitors and have stayed at 7 other Secret and Breathless properties. This resort is now at the top of our list. The layout of the resort is perfect; not too big or too small. The restaurants are spread out throughout the resort rather than clustered together as with many other Secrets. The staff was extremely friendly and accommodating. We especially enjoyed seeing Alex (pool attendant) each morning as we arrived at the pool. The one disappointment was getting to the pool by 8:00 to get a chair by the pool. There are three pools, but the one nearest the beach had chairs reserved by 7:30. Marcos and the entire Entertainment team did an excellent job providing opportunity for activity without being pushy. If you are interested in snorkeling, go out to the beach by 9:00 before all the tour groups come into the area. We attempted to visit the gym but all the treadmills were filled so we decided to run into Akumal and we are very glad we did. If you are looking to run (or walk) and see the community around the resort, it is beautiful and there are many restaurants and shops along the way. I would recommend visiting Buena Vita on Half Moon Bay. They have two tree houses you can climb into and enjoy a few drinks. The food was well above average and the drinks were great! Even though the resort was full (due to a conference and three weddings) during our stay, we didn't feel like the resort was crowded at any one time. At times, you had to wait for dinner but your on vacation, so find a nice area to sit and enjoy a drink before dinner. The outdoor area of Rendezvous Bar has a fire pit and live entertainment each evening. If you are interested in golfing, there is a course only 5 minutes away. Our concierge, Saul, made all the arrangements and we took a $16 cab to the course and boy was it beautiful!! We will certainly place this resort on our list to return to in the near future!
Visited Secrets resort in Akumal for a week and the stay was really wonderful. The resort itself is very beautiful and very well maintained. I stayed in the preferred oceanfront room and the preferred amenities were worth it. Once you arrived you are taken to the preferred lounge to complete the check in process. The room was very spacious and comfortable. There was a jet tub inside and a mini tub on the balcony. The views were amazing and we were able to enjoy the ocean view as well pool view. No reservations are required in the restuarants except Himitsu which is a Hibachi style restaurant. Service in this restaurant could improve a bit as compared to other restaurants. The food was really at all the restaurants we visited but the best part as the 24 hr room service via the secret box. The room service menu is vast and you can enjoy delicious deserts as well. The room service staff was very punctual. The staff throughout the resort was very polite and attentive. You are assigned a personal concierge who walks you thru the various amenities etc available in the resort. Paula our concierge was really helpful.Make sure to check the Sundial tab on the tablet provided in your room for all the resort activities daily.Beach - Soft sandy white beach and clear water. The best part is that you can snorkel 5 mins into the water and can see amazing turtles, stingrays, eels and wide variety of fish. You can rent snorkel equipment from the resorts dive center free of cost but the time limit is only 30 mins.The beach guards are really attentive and make sure only resort guests use the beach chairs, etc. The beach bed is another great option and should try at least once. Its a 50$ per day rental but the views are amazing and you can lounge around the whole day. The drinks/food service here is really great. Our server Lyedi did a great job in this area.Spa- Preferred guests get complimentary use of hydrotherapy circuit in the spa which is a fun way to get relaxed after a long day snorkelling/beach activities. The spa is huge with all the amenities and very well appointed. The spa staff is skilled and attentive to each and every guest. Karen on the front desk is very polite and Gundalupe helped me with variety of requests. I got a facial and it was amazing. Visit to the spa is worth a try.They also have daily spa-specials like 20% off on massages/facials etc which you can enquire before you book an appointment.Also although not required I did tip the servers/room service deliveries for their excellent service.A great stay and would definitely return to this resort.
My husband and I stayed at Secrets Akumal for 12 days in October. We did have the most loveliest time at the hotel. We did arrive late as we had travelled from the UK so we didn't get a glass of anything upon arrival (that was a bit of a shame). The room was fabulous and the bed was super comfy. The tablet in the room was amazing - great idea! You can order everything from here and find out what's on every day. Our concierge too was fab - thank you JD! I don't think I would pay extra for a swim out as they were not heated and were quite cold. We spent most of our holiday in the hotel - I wouldn't recommend this to future travellers. The hotel became small quite quickly so do go out and explore the surrounding areas. The unlimited drinks were great and I would like to say a particular thank you to Cecilia and Alfredo in the Sports bar. These 2 employees are a great asset to the team - very attentive and friendly. The food is very good indeed - I loved the breakfast buffet and lunch buffet. My husband and I ate in the Japanese restaurant for the majority of the time and it was by far our favourite. However, sometimes we got Sake and sometimes we didn't. One night we got a sample of food before starters and that was delicious but why not every night? It would be amazing if this hotel offered an evening buffet. Room service was a lovely idea but make sure you order it an hour before you are hungry or thirsty. The only real negative of the hotel was that it was really far away from most excursions (apart from Tulum and Xel-Ha). Maybe a tip for people using private van taxis booked by your tour operator - don't book these. They are very slow and you have to stop off to pick others up. Taxi rides organised by the hotel are much quicker and these cars can go faster than the mini-vans.Thank you Secrets Akumal for an overall lovely stay and I am sure my husband and I will return!
This review is being written a few months later than our stay, but we wanted to be sure this resort go the 5 stars that we feel like it deserves! We stayed from June 26, 2016 - July 4, 2016. As the title says, this was the most amazing honeymoon and this resort took our breath away. For the money we spent, we couldn't have asked for anything more! Other reviews have complained about the distance from the airport to the hotel, but this isn't the fault of the resort. You should realize ahead of time when you book that the resort is about a 70 - 90 minute ride from the airport to the resort. First thing we noticed, the resort has excellent security at all times. We arrived at the resort around 3:00 pm and were taken straight to the Preferred Club. We did not have to wait at all to check in and we were immediately taken to our building with our baggage arriving a few minutes behind us after we made it to the room. The room was immaculate and the bed was so comfortable. The only negative about the room (as other reviews have mentioned) is that there is only a frosted glass door to the actual toilet. This doesn't offer a lot of privacy, so be prepared for that. We also didn't receive turn down service every night of our stay, but this didn't bother us at all. We ate at all the restaurants, except Oceana, with our favorites being the French and Hibachi style restaurants. The nightly entertainment was great! The entertainment team during the day was really fun too! Marcos especially! They didn't pressure you to join every activity, but if you wanted to participate they made it fun and were welcoming. The drink service at the pool and beach could be a little slow sometimes, but just order drinks two at a time and you'll be fine. As many others have said, the beach is what makes this resort. The sand is so soft and the reef breaks the waves so the water is perfectly calm. You can take your drink and sit in the water without being worried about waves splashing you in your face. It was great! The hotel has snorkel gear and other water activities that the guests can use for free. Take advantage of the snorkeling and see all the turtles. We went snorkeling almost everyday and saw at least 3 turtles every time. Secrets Akumal was amazing. This review doesn't even begin to sum up how much we loved our trip. We are already planning our return trip!
First...A special shout out thank you to Erika Sanz from Unlimited Sharing Program. She booked our reservation and did a fantastic job. The resort was beautiful and the service exceptional. It's really hard to critique when we had such a fabulous time. The only minor things I would say are: 1. It would be great if preferred club guests had beach palapas set aside so that we didn't have to awake so early in the morning to put a towel down and have shade.2. The night shows were really fun. Sometimes a little hokey, but hey they are optional so whatever. Nevertheless...We will be back. Loved it. Resort grounds gorgeous. Service providers are extremely kind and helpful.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail and cool towel
- Gourmet dining at eight on-site restaurants and a cafe, with at least one 24 hour restaurant
- Free WiFi and international calling with Unlimited Connectivity
- Full breakfast, lunch, dinner and snacks each day
- 24-hour room and concierge services
- Unlimited top-shelf spirits at six bars and lounges
- Complimentary mini-bar refreshed daily
- Day and nighttime activities and entertainment
- Enjoy complimentary greens fees at nearby Riviera Maya Golf Club
- Pool and beach wait service
- Water sports
- 434 luxurious guest suites
- 6 a la carte restaurants featuring Mexican, Italian, Asian, French, Seafood and Grill
- 1 buffet and 1 cafe
- 6 bars
- 3 pools including an infinity pool
- Water sports
- Secrets Spa by Pevonia with Sauna, Steam room, Jacuzzi and Hydro massage pool
- Fitness centre and Yoga lessons
- Wireless internet
- Currency exchange
- Business centre
- Meeting rooms
- Shopping galleria
- Laundry services
- Car rental
- Travel agency
- 24-hour front desk
- Elevator in each building
- Handicap accessible, non-smoking rooms
- 1 king bed or 2 double beds
- Furnished balcony or terrace
- Bathroom with jacuzzi for 2
- Free Wi-Fi
- Satellite television
- DVD player
- Hair dryer
- Coffee machine
- Safety deposit box
- Iron and ironing board
- Occupancy: 2 or 3 adults (maximum occupancy of 3)
Resort Location Map
Secrets Akumal Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Km 254 + 600 Pueblo Akumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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