Secrets Akumal Riviera Maya
- What's Included
- All Inclusive Features
This was our second trip to Cancun and first to a Secrets property. I’ll break down our experience by: -advanced concerns we had based on other reviews-typical topics (arrival, food, room, internet, security, etc.)-share about our last day resort experience in relationship to our very late afternoon flight. -I’ll also give some airport advice if you’ve never been to Cancun before. Our goal was to REST. RELAX. DISCONNECT FROM WORK. JUST US. Mission accomplished. We were pampered and spoiled above and beyond the call of duty. Secrets has hard working employees who worked to provide a great experience for us. With all of the competition in the area, no doubt someone behind the scenes is working very hard to recruit good employees. We were pointed towards this resort by our travel agent. Secrets Akumal is only a few years old. We opted for a Preferred Club swim up. This time of year the water was a little chilly, but we did use it. Beautiful. Advance concerns that turned out to be unfounded for us: 1) Some reviews note problems with mosquitoes. In our case, we saw three or four in our room the entire week. The hotel used a fogger machine around the perimeter of the grounds almost every night. The hotel also provides a can of spray in the closet. Amazingly, my wife and I did not get one single bite and we were there six nights. Two of those nights had heavy rains. No bug problems at all. 2) Loud and rowdy people. We had ZERO rowdiness in building 5. The “loud” pool (one of three pools) is by the beach, and there was little to no rowdiness at that pool while we were at the beach. We did eat at Oceana one evening, which is right next to the loud pool that has the swim-up bar. There were some late guys there still drinking, somewhat loud, but the bar closed at 7:15’ish. The guys left. When you arrive at the resort, you are warmly greeted by bell captains who meet you with a cold towel, take your luggage and escort you to the lobby for a welcome beverage. Preferred Club customers bypass the lobby front desk folks and are taken onto the grounds to the Preferred Club Lounge in building 4. Check-in was a breeze, and upon completion, a bell captain meets you there with your bags and escorts you to your room. The room was very, very nice. The website will list all of the extras you get with Preferred Club. We appreciated the extra touches. Also, the electronic lock box is huge and can easily handle your phones, tablets, wallets, medium sized laptop, etc. Our wonderful concierge, Hayde, was just around the corner. She had answers for every question. The maid service is excellent. Walter was the day maid, and the lady who did the evening turndown service was amazing. Make SURE you use the turndown service (they won’t if you leave your do-not-disturb light on). It’s like getting your room cleaned a second time each day. Towels replaced, bed turndown, the next day’s printed bulletin, slippers next to your bed, bottled water on your nightstand, etc. We felt spoiled!! When our night maid found out it was our anniversary, she put rose petals all over and even prepared a bubble bath for my wife and I! (I forgot her name!)The grounds are truly as beautiful as you see in pictures. Very, very impressive. The beach is fantastic. The hotel was 95+% full during our stay, and we never had problems getting a thatch-roofed beech cabana with lounge chairs. The hotel has an unlimited supply of long towels at stations near the pools/beach that you use to cover the chair if you wish and of course dry off with. The beech concierge and servers (Hi Hector and Elvis!) were on top of things. “Would you like something to drink?” “We’ll be serving snacks, would you like anything?” There is a shower station you can use to rinse off sand and seawater before you return to your room. Beautiful bathroom facilities are just off the beach. The beach is spotless. There is ZERO seaweed drifting on shore. The hotel provides snorkel equipment and a life vest. We saw some beautiful tropical fish and my wife saw a sea turtle! Others reported seeing rays. Food: We had breakfast and lunch at the Market Café most of our days. Fantastic buffet. Brenda and her crew (shout out to Ivan and many other guys) did an outstanding job keeping water, orange juice, and anything else you want to drink flowing. They worked hard and fast resetting tables for the next guests. My wife dropped her fork one morning, and Ivan came running over with that smile of his and a new fork. Make sure to check your daily bulletin. Varying theme night buffets are held in the Market Café many nights of the week. El Patio is the Mexican restaurant. Excellent food. Ask for Embierto to serve you. Fine young man. The Oceana Seafood Restaurant is also top shelf. Jose was our waiter and served us well. The French Restaurant cannot be skipped! The filet was out of this world. The Asian restaurant was very good.I must have the secret for Secret’s meats! Every type of meat at every restaurant was some of the most tender and wonderfully flavored we have ever had. Make sure to try out the Coco Café (open 24 hours). They have the barista type machine you’d see in a coffee shop, along with cold coffee beverages, all sorts of cookies, pastries, sandwiches, etc. They’ll make scratch hot chocolate for you with milk and chocolate syrup – frothed with the machine. Wonderful! Make sure to try out the éclairs! Internet: we put our phones and tablets on airplane mode and enjoyed Wi-Fi connections EVERYWHERE – even the beach. The Secrets smartphone app is helpful, an you can make free calls to the USA (we did not try this feature). Security: we definitely felt secure from arrival to departure. I was most impressed with the security guys on the beach. If you’re not aware, the beach is federal government property, so non-hotel guests are able to cross the beach from outside the resort property. We heard one of the security guys approach a lady who had come off the beach to use the outdoor shower next to the pool. He very politely asked her if she was a hotel guest (he clearly already knew) – and she indicated she was not. He kindly escorted her away. These guys are so sharp, they know who belongs. Our flight home left Cancun airport at 5:45pm. Our ground transportation return was scheduled for 2:10pm and left exactly on time! (It took an hour and 10 minutes to get to the airport, and 25 minutes after arriving, we were checked in and through airport security.) My concern was, since checkout was at noon, what would we do? Hayde to the rescue. We arranged days in advance for our bags to be picked up at 11:45am. We went over to the Preferred Club Lounge to check out. We were then invited to eat lunch and continue to enjoy the property until our car left at 2:10pm. That morning we enjoyed breakfast, two more hours at the beach, then packed in time for the bell captain to get our bags. So, if you have a late afternoon flight, no worries at all. When you arrive at Cancun Airport – passport control is FAST. Baggage claim and customs are a breeze. When you leave customs, you’ll turn right enter a hall, at the end of which, you end up outside where many companies have their employees waiting for you. Between the customs exit and the building exit are dozens and dozens of folks trying to stop you to make a sales pitch of some kind. Be wise! Our transportation was supplied by Apple Vacations. Their employees have a flowered blue shirt and are ALWAYS outside with a sign. There was actually a lady in a booth in the hallway described above, calling out, “Apple Vacations” and other brands. Do NOT stop! She was not part of the company. If your instructions tell you to go outside and look for a sign, do that. Do not stop in the hallway.
I've been in Secrets Capri and Maroma, El Dorado Sea Side, Royale and Maroma, Excellence Playa Mujueres, Valentin Imperial, And finally, with the kids at Dreams Puerto Adventuras and Tulum.The bests are Secrets Maroma, and the second, El Dorado Royale. The Akumal is the More beautiful. Food is as good as the 2 others, but the servers needs to improve. We were really served like Kings and keens at the japanese restaurant (Arturo)!Beach is beautiful, same as for the beach and the snorkelling....big turtles and stingrays at 30 feets of the beach. Lots of Nice corals and different kinds of colored fishes...awesome!Room is So confortable and beautiful, with everything you need.This resort Will be one of the best, when the servers will be More competent. Maybe, the supervisers will have to change few employees...I almost forgot...the animation is one of the best in this area, without being too much.Overall, we had such a very good vacation.
We stayed at the start of November 2017 and everything was fantastic. Rooms were done very nice. Remember you are somewhat in the jungle, there are critters around the grounds. Lots of greenery through the resort, very well maintained. The entrance way/lobby was stunning. Raised above the resort, gives a beautiful view of the grounds looking out to the sea. The food was good. The restaurants are the same across the Secrets brand, so we knew what to expect with the dining, however the menus did contain many different items. The biggest difference compared to other Secrets was the service. The wait staff were amazing. Jaiar at Bordeaux was so great we made a point to sit in his section twice. He helped us choose some wines, along Daniel the manager turned our dinner into something with flowers, a massive decanter; a really enjoyable evening on the terrace - and this was not a paid "romantic dinner", we just wanted a bottle of wine. Completely went over and above for us. On the note with dining, David in the Marketplace was great to see every morning. Again, made a point to sit in his section as his service and humor was just exceptional. I don't think I've ever gone back to a place for a particular server, but did twice at your resort. It disappoints me to see reviews, where people expect that they can show up as a party of 6-8 and throw a fit that they cannot be seated right away. Keep expectations real: you can't walk into a restaurant at home and do it, why in the resort would you think they could? Times and dress codes are clearly posted prior to arrival, it shouldn't be a shock or complaint. Understand there are probably 500+ other people trying to eat dinner at the same time. The entertainment staff of course is what keeps pulling us back to this brand. They are the greatest. They really get to know the guests and ensure everyone is having a good time. Karen, Laura, Felix, Lil Jonah, Marcelo the marshmellow, y Hamlet - all fantastico! Seeing these people every day, getting to know them was just as much fun. Snorkel tours, bike tours, all the pool and beach games, so worth doing. (If you wander into Akumal, go check out La Buena Vida! Very cool in the next bay over). Candidly, getting to know these people personally was a great experience. Chats watching sports, down time on the beach; as people say, clearly you hire the right staff. Just outright kind and generous. Very quickly we felt like friends and not guests.Which reminds me, the theater! Again, the shows were phenomenal. The theater was massive! Biggest I've been in and very up to date. Circus show, the Voice, all very entertaining..but the Beatles night was awesome. The lighting, song choices, and the band - they played probably 4-5 of the nights we were there and they were AWESOME. Very good musicians. We loved the beach. We were there literally every day. Lots of people complain about this being public - however EVERY beach is. Secrets Akumal just happens to be walking distance to a village...not sure why this is baffling to people. On that however, we had zero issues with the public. Security is on people in seconds if they attempt to use resort equipment, and even still in the water - no issues. Lots of space, lots of wildlife. Akumal is a good distance from Cancun, when it is all coastline between the two, it's a long way - there aren't as many people you would think at a "public" beach. Guaranteed, beaches in the hotel zone are busier. A complaint to that would be people who do not respect the wildlife zones, or the wildlife themselves - clearly marked no fins, do not touch the turtles, do not swim on the other side of the roped off area. People did complain about seeing little to no wildlife, but I saw 3-4 turtles every time I was in the water. The reefs are beautiful; sting rays, little squiddies, various fish and coral - go explore! They are everywhere, no shortage. We had so much fun on the beach that we hardly used the pools. Highly suggest the snorkel and kayak tour (resort) I take issue with some complaints overheard: No straws? Bring your own - again, posted well in advance. To protect the wildlife, helloooo. Drinks were always great, made the same way at every bar. "Drink quality poor, watered down, etc". Guys, just go get another one. What's the big deal. Everyone jokes the next round is on them, but for real. You don't like your drink, go get another one? It's not costing you any more than you've paid. In addition, it is possible to specify what alcohol and mix you want use - just like every bar everywhere. Be self sufficient. Fix your own problem. If you're expecting everything to be the standard you had at home (as I see a review beside me...butter? Really? The butter isn't the same?!), you should stay there. You are in another country. There are differences. Be accepting. I recommend taking a few moments to pick up on some basic Spanish. You're in someone else's country, the least you could do is try to communicate, not harangue them for having little English. On a personal note, I love attempting to speak in Spanish. So many locals love to see this and don't ridicule you but try to help you. I cannot describe it, but yes, when someone sees us trying to have a conversation in Spanish, the smile that lights up on their face makes me just as happy. In all, everything at the resort was top notch. I would definitely go back. Sadly, my biggest detractors are on guests and their behaviours: You can determine the type of trip you have, and only you can let the little things get to you. We are all on our own vacations, just enjoy it and roll with it. I loved everything the resort had to offer, the service was exceptional, we were well taken care of, and I would go back. The negatives I have displayed are not in the resort's control whatsoever and do not wish to be displayed as such.J+J / Thor / diCaprio
This was our second time here and it has only gotten better. The service, the food, the GORGEOUS resort itself- All top notch. Our concierge Karen (building 2) was truly spectacular and made everything perfect for us at every turn.
Overall, this resort exceeded my expectations. What a beautiful place to spend eight days. Staff was very pleasant and the beach and hotel were absolutely wonderful. We will be coming back to stay here for sure. The weather could have been a little better, but I kind of expected some rain, being on the Caribbean side.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail and cool towel
- Gourmet dining at eight on-site restaurants and a cafe, with at least one 24 hour restaurant
- Free WiFi and international calling with Unlimited Connectivity
- Full breakfast, lunch, dinner and snacks each day
- 24-hour room and concierge services
- Unlimited top-shelf spirits at six bars and lounges
- Complimentary mini-bar refreshed daily
- Day and nighttime activities and entertainment
- Enjoy complimentary greens fees at nearby Riviera Maya Golf Club
- Pool and beach wait service
- Water sports
- 434 luxurious guest suites
- 6 a la carte restaurants featuring Mexican, Italian, Asian, French, Seafood and Grill
- 1 buffet and 1 cafe
- 6 bars
- 3 pools including an infinity pool
- Water sports
- Secrets Spa by Pevonia with Sauna, Steam room, Jacuzzi and Hydro massage pool
- Fitness centre and Yoga lessons
- Wireless internet
- Currency exchange
- Business centre
- Meeting rooms
- Shopping galleria
- Laundry services
- Car rental
- Travel agency
- 24-hour front desk
- Elevator in each building
- Handicap accessible, non-smoking rooms
- 1 king bed or 2 double beds
- Furnished balcony or terrace
- Bathroom with jacuzzi for 2
- Free Wi-Fi
- Satellite television
- DVD player
- Hair dryer
- Coffee machine
- Safety deposit box
- Iron and ironing board
- Occupancy: 2 or 3 adults (maximum occupancy of 3)
Resort Location Map
Secrets Akumal Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Km 254 + 600 Pueblo Akumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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