Secrets Akumal Riviera Maya
- What's Included
- All Inclusive Features
This place was everything we hoped for and more! We had a swim out non- preferred club suit. The room was excellent and we had no trouble with any bugs or mosquitos. Our concierge, Jasper and Angelica, was both wonderful. They accommodated our every need with no hesitation. At the pool, all workers was excellent!!! They worked so hard all day with smiles on their faces to meet everyone's needs. Billie was so much fun! She instructed the water aerobics and volleyball. Great employee! Marcos, who conducted our snorkel tour was great! He made sure everyone was educated regarding the sea turtles and preserving their life. Get Marcos if you go snorkeling!! The sea turtles may have been our favorite part. Both Alex and David was amazing!! They were the pool attendants, and made sure my husband was shaded the as much as possible. He suffered from a bad sunburn he got on the first day. Both Alex and David made sure we had floats and set up our chairs everyday. Again, they are awesome All the drinks were great! Every bartender and pool waiter was phenomenal. Some of the restaurants were ok. We did not eat at Bordeaux, but did eat at others. Portofino was ok. El Patio was really good. Get the fajitas! Seaside grill at night was our favorite and the room service. So convenient! Plenty of activities to do and plenty of ways to relax. We loved the shows at night, just wish the theatre was air conditioned. Overall, we can't wait to come back and hope to see the same smiling and helpful faces of the Secrets staff. Again, Marcos, Alex, David, Billie and the rest of the amazing staff made our trip unforgettable!!
Great beach! Snorkeled out to the turtles! Loved the aqua circuit and nice large spa! Very large pool with swim up bar over looking a great beach! Food was great too! Only complaint was we called bell services 3 times over a 3 hour period to come help with bags and they never came. When we mentioned it at check out, they really didn't seem to care. Over all a great adults only All inclusive!
My husband and I (late 50’s), as well as our daughter and her fiancé (early 30’s), stayed May 2-9, 2017. Although forecast showed rain every day (no surprise there), we had one afternoon with a few sprinkles that we didn’t even leave our lounge chairs for, and a bit of a shower one evening. May is a great month in which to visit this area of Mexico. We travel to Mexico 1-2 times per year and have stayed at a broad spectrum of AI resorts--from the more affordable, family-type resorts to the more luxurious Adult Only resorts. Had a tremendous time at this fab resort. Review/thoughts as follows:1. Transfer to Resort. Utilized private transfer thru Canada Transfers for the first time and were extremely impressed. Loved the cool towel they provided upon arrival at airport, the newness of the vehicle, as well as the ice cold Coronas on board. Travel time to resort was approximately 1.25 hours. 2. Arrival at Resort. Lobby was lovely with a view out over the property toward the ocean. We were greeted with another cool, scented towel and a cold glass (or two) of bubbly. Lobby was breezy, calm, and quiet. There were no busy, line-filled check-in counters filled with hordes of tired, cranky people fresh off a tour bus--only a few concierge desks, as well as a VIP Club desk (more about this later) manned by incredibly helpful staff members, all with a tremendous grasp of the English language. Always impressed by this. We were staying in a Preferred Club building, so we were led by Saul down the stairs (with a quick stop at Rendezvous, the Lobby Bar) to the Preferred Lounge in Building 4 for check-in. 3. Check-In in Preferred Lounge and a bit of info about the “VIP/Vacation Club” push. Super quick and efficient. I had requested rooms that were somewhat near each other via email before arrival. Wish granted—our rooms were one door apart, Rooms 4303 and 4305, third floor, fabulous views. We checked in at about 2:00 p.m., knowing that rooms would probably not be ready until at least 3:00. Our daughter’s room was ready, but ours was not quite. Fine with us. They offered to deliver all luggage to her room. Although I knew VERY well to avoid this, I somehow allowed us to be handed back over to Saul for an explanation of the “resort coupons”. Yes, of course, it was the oh-so-good-natured reeling in for the Welcome Breakfast (i.e., the Unlimited Vacation Club/timeshare pitch). Although, I had absolutely no intention of attending, we agreed to an 8:30 a.m. meet-up the following morning. At exactly 8:00 a.m. the next day, I called and cancelled for all four of us, letting them know that we had discussed and were simply not interested. The gentleman I spoke with was relatively nice and only asked once why we had changed our minds. In hindsight, I should have stood my ground at check-in and let them know that we weren’t interested. I think by initially agreeing/signing up and then cancelling, I may have inadvertently made it harder on the staff member who signed us up, Saul (who was really very nice). So, if you’re not interested in spending a minimum of 2.5 hours on what many told us was a relatively hard sell and unpleasant time, just say “no”. 4. Room. Still felt relatively new. Bed, sheets, pillows all high quality. Powerful, full-size hairdryer. Lighted make-up mirror. Two sinks. Scale (curse that thing). Good quality toiletries, as well as small bottles of sunscreen and insect repellent. Emphasis on small bottle of sunscreen, as it may have contained enough to cover your face. Bring your own from home and bring plenty. I wish I had brought a few hangers from home as my husband and I had to double hang a few of our evening clothes. Robes and slippers were provided, as well as an umbrella. There is a clothesline in the shower for hanging up wet things. Lots of drawer space. The iPad in the room is quite useful. You can use it to arrange spa appointments, order room service, access the activities, etc. Be aware that there are adult channels on the television. 5. Mini bar. Three airplane-size bottles of liquor that are replenished daily and you could request any combination thereafter. Refrigerator was well stocked with beer, soft drinks, juices, water, mixes. Pringles and Peanut M&M’s were replaced each day. Please note that the bottle opener is located in the bathroom, affixed to the edge of the countertop just below one of the bathroom sinks. I left a $2 tip every morning in the refrigerator for the gentleman who kept it restocked. 6. Housekeeping/Turndown. Our housekeeper, Juan, did an excellent job every day of making our room look like new. Plenty of fresh towels and face cloths. I received a call the first day asking if I would like turndown service and at what time. My answers were “most definitely and any time after 7 p.m.” However, my husband and I only received turndown service the last three nights of our seven-night stay, and that was after leaving a note with our concierge, Araceli. Our daughter’s room had turndown every night without ever requesting. I left a $5 tip each morning for Juan, our housekeeper, and left another $5 every evening just in case the turndown thing happened. One more thing about Araceli—my husband mentioned that our daughter’s birthday was the following day, and that evening she came home to a room filled with colorful balloons. Thanks, Araceli!7. Restaurants. Never had a wait for any of the a la carte restaurants and we probably went at the most popular time, somewhere between 7 and 8. Received great service in all restaurants, including the buffet. Were always asked if anyone in our party had food allergies. Water and wine glasses kept filled. We ate most of our breakfasts at Seaside where you can order off a menu, but also very much enjoyed Market Café (the buffet). Great selection and an entire area of Gluten Free if that’s something you desire. We preferred the lunch menu at Seaside over Oceana and Market Café. We did not realize until the last couple days that our servers around the pool (great job, Najaida and Lazaro!) had a lunch menu and would take your order and bring you (poolside, I might add) any number of great snack food, sandwiches, fries, tempura veggies, etc. We all wished, however, that there could be a less formal, serve yourself type of buffet near the pools where you could grab a quick bite without having to order off a menu. A couple of fun things occurred at the pools during our stay. On Saturday afternoon (I think), there was a Chefs' Parade where many chefs in their white hats paraded around carrying trays of specially prepared, fun finger food. Delicious and pretty entertaining. And on Sunday afternoon, a table was set up next to the Infinity Pool and drinks were made in real coconuts that had been harvested from trees near the resort. Not enough of these to go around, so keep an eye out and get in line! 8. Preferred Lounge. Loved being able to stop by any time for an artfully concocted cocktail by Manuel, Cecilia and Silvia. They were delightful, friendly and we really looked forward to visiting with them (multiple times) each day. Great small bites for breakfast, lunch and snacks there, too. We spent most of our pool time in the Main Pool which was located just a few steps from the Preferred Lounge in Building 4. This pool is located between two additional bars—Sugar Reef on the backside of Seaside and The Barefoot Grill. Both were super close and were easy to walk up to and order. Service was quick at both of these outdoor bars and the cocktails were decent, but it was awfully nice to be able to pop into the Preferred Lounge for a quality cocktail prepared by our buddies!9. Activities. Be sure to check the Activities Board (I believe it was located behind Oceana restaurant), the daily newsletter located at your building concierge’s desk, as well as the iPad in your room for activities. Even if you’re not a joiner or a group sports player, the resort has all kind of things that are surprisingly enjoyable. We watched a guacamole-making demonstration, did a tequila tasting, forgot to sign up for the kitchen tour (but fully meant to). We did go on the bike ride that is offered every Monday, Wednesday and Friday mornings. The bikes are in great shape and helmets and bright orange vests for visibility are all provided. The ride is easy and leisurely. I think we were gone for about 2.5 hours, but not all of that was spent actually pedaling. Our guides, Rene and Marco, were really wonderful. We rode thru the quaint village of Akumal, stopped at La Buena Vida (a beach bar/restaurant) and Yal-ku Lagoon. Both Marcos and Rene spent quite a bit of time talking about their country, the history of the area, its eco system, and many traditions. They were inspiring and reverent and very much in awe of their beloved Mexico and its people. Their enthusiasm was infectious, informative and inspirational. They were both just excellent. We enjoyed seeing and interacting with them throughout the rest of our stay. Another little tipping plug: if you enjoyed yourself, tip the staff!10. Nightly Activities. We loved the fire pit area just outside the Lobby Bar, Rendezvous, every evening. There was almost always live music here with many guests enjoying the fire from the rocking chairs and the swinging couches. Great cocktails here, too. We went to the nightclub, Desires, a couple of evenings during our stay. Great atmosphere and surprisingly enjoyable music. Way to go, DJ. Only made it to the theater a couple of times and the shows were typical of an AI resort. 11. Outside Groups. Yes, there were groups that were there on business and occasionally a restaurant would be closed for their use or a fairly elaborate outside celebration was set up for them, but it really did not impact our experience. 12. Pool and Beach Seating. Though I believe the resort was close to capacity, we were always able to find primo seating at the Main Pool. Loungers around the Infinity Pool where the swim-up bar, Manatee, was located were usually taken fairly early in the morning. I had read that guests hoarded the pool floats, but we were never aware of that—there were always several floating or draped over the side of the pools, available for use. Beach seating was also a little difficult to come by early in the day, but you could usually find a chair by early afternoon.13. Snorkeling. We brought our own snorkel equipment (no fins, as their use is still frowned upon by the resort) because we had read that it could be difficult to borrow equipment from the Water Sports Center as equipment was in high demand and if you were lucky enough to borrow, your time for use was monitored closely. We did not find that to be the case. I’m not sure we ever had to use our own equipment, as the resort’s equipment (mask, snorkel and vest) was readily available for checkout and they allowed us to use it for 45 minutes (pretty flexible about the time actually). That really was plenty of time to swim out to reef and see turtles, all types of fish, rays and coral. A truly lovely beach experience. All the reviews about this are spot on. Loved it. 14. Checkout. As we passed our concierge, Araceli, the afternoon of the day before we left, she asked us what time our transfer would be picking us up the following day. She told us she would have our bags picked up and brought to the lobby. The next morning, we left our packed bags in the room and went down to the Preferred Lounge to check out. Checkout took less than two minutes and we were given our check out paper and we headed off to enjoy our last couple of hours at the resort. When we finally headed to the Lobby to meet our transport, all bags (from both rooms) were waiting for us. Great service by Araceli and the Bell Staff. 15. Wish list. As stated above, would really have enjoyed a casual, serve yourself buffet near the pools. I missed being able to run in somewhere for my quick guacamole and chip fix. We also would have enjoyed having some nightly special dinners outside. Secrets Maroma had a super fun Beach BBQ with the fire show held outside. Other resorts have had White Parties, Mexican Fiestas, etc. Something similar would have been a great addition to our experience. Pretty short list, huh?As you can tell, we had a marvelous time and would most definitely recommend and encourage friends and family to visit this resort. Great job, Secrets. You have another hit on your hands!
Stay at this resort last year. our room was not were I asked it to be. put us in a different building after we talked when booked.. We paid for club room. and only got airline bottles of our choice, after we asked how come no open bar . Did get a regular size bottle after a lot of asking. food was a disappointment . undercooked seafood. overcooked steaks, cold food, long waits after we ordered. .Bartender was rude, and was drinking on the job.. Had a party in next room one night till 3 am. called 3 time to get them to stop..Shows were good except one talent night.Drinks good when you could get them.Staff mostly friendly.Pool cool most days.Room service food a just OkClub services were not worth money.Think the same restaurants names and menus do not work for me, like a change at each resort.need more day time things to do as beach was big waves most of time.Going back to Excellence Resorts( have two more that we have not been to ) and some other 5 star resorts.
Recommendations: 1-Preferred Rooms (closest to the ocean and a few other perks) 2- Swim-out Suite (your own semi private pool) 3- Beach bed rental (additional fee but worth it) 4- Bring your own snorkel gear (there's supposedly a 30 minute time limit on using the resort's and it's worth it to be able to go out at your leisure). We had an Preferred oceanfront swim-out suite which was absolutely amazing and enjoyed quite a few meals on our terrace overlooking our infinitely pool and the ocean. The resort also added some nice romantic touches since we were celebrating two special occasions. The rooms was excellent and the views even better. We did not use the main pools because we had one connected to our room so I can't tell you too much about those other than the one closest to the ocean seemed crowded most days. We opted to rent one of the covered beach beds and the beach was wonderful due to the lack of excessive rocks and ability to snorkel right off the shore. Lots of palms, fish, sea urchins, etc....and of course the turtles which were quite magical. As you might have read in other reviews, the beach was more crowded here because of a dive shop nearby and people coming to swim with the turtles but the resort security did a great job and I never felt bothered by crowds or non-resort guests. The beach beds were really nice. We did this everyday and Abraham our server did an amazing job keeping our drinks filled and feeding us. Erik was our beach bed concierge and he too worked tirelessly to keep our towels replenished and ice filled. When we felt like a more lively atmosphere we would stroll through the pool area. They often had activities going on or were chopping open coconuts and filling them with yummy tropical concoctions. At the far end of the resort beach area was a little beach bar with swings. The staff at the beach bar was always friendly and happy to pour you a a beverage or shot of tequila(ask them for the Pomegranate Cosmo- it was delish). There was also some kind of show most nights and a nightclub but you'll have to read about those in another review. Seaside served a amazing full service breakfast and was reserved for preferred club guests. Some nights one of the restaurants might be closed so check ahead if your dying to eat at a particular spot. We were excited to try El Patio our last night which was the Mexican restaurant, only to find it was closed so we ended up at Portifino which was Italian. It was definitely good but not our favorite. I had the Beef carpaccio and Osso Bucco. The French restaurant was my favorite- steak tartare, fois gras, filet, rack of lamb, creme brûlée and chocolate fondant were all amazing. In conclusion it was a wonderful vacation! My husband and I travel often and both agreed that the oceanfront swim out suite was our favorite room yet. We also loved being able to easily swim and have excellent snorkeling right off the beach. We are both very strong swimmers but so often there are many rocks, strong currents and just no ability to see any marine life. The resort staff was truly stellar but definitely remember to tip whether a little or a lot. They work hard. We even left a little something for our maid. Everyday we came back into our room from the beach our room had already been cleaned which was so nice. On another last random note (and this will not apply to all travelers) is that I'm not sure I loved the "adults only". Although my husband and I travel without our children (3 and 12) fairly often, we just found it was a little bit of a different vibe/crowd than we were used to.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail and cool towel
- Gourmet dining at eight on-site restaurants and a cafe, with at least one 24 hour restaurant
- Free WiFi and international calling with Unlimited Connectivity
- Full breakfast, lunch, dinner and snacks each day
- 24-hour room and concierge services
- Unlimited top-shelf spirits at six bars and lounges
- Complimentary mini-bar refreshed daily
- Day and nighttime activities and entertainment
- Enjoy complimentary greens fees at nearby Riviera Maya Golf Club
- Pool and beach wait service
- Water sports
- 434 luxurious guest suites
- 6 a la carte restaurants featuring Mexican, Italian, Asian, French, Seafood and Grill
- 1 buffet and 1 cafe
- 6 bars
- 3 pools including an infinity pool
- Water sports
- Secrets Spa by Pevonia with Sauna, Steam room, Jacuzzi and Hydro massage pool
- Fitness centre and Yoga lessons
- Wireless internet
- Currency exchange
- Business centre
- Meeting rooms
- Shopping galleria
- Laundry services
- Car rental
- Travel agency
- 24-hour front desk
- Elevator in each building
- Handicap accessible, non-smoking rooms
- 1 king bed or 2 double beds
- Furnished balcony or terrace
- Bathroom with jacuzzi for 2
- Free Wi-Fi
- Satellite television
- DVD player
- Hair dryer
- Coffee machine
- Safety deposit box
- Iron and ironing board
- Occupancy: 2 or 3 adults (maximum occupancy of 3)
Resort Location Map
Secrets Akumal Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Km 254 + 600 Pueblo Akumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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