Secrets Akumal Riviera Maya
- What's Included
- All Inclusive Features
Our favorite part of our trip was lying on lounge chairs on the beach under a thatched palapa all week. Rafael would prepare our chairs every day and have them ready for us when we came down at 9 am. We stayed until about 5 pm every day with a break for lunch. He made sure our chairs were there for the whole day. We read, watched the water, walked, swam, I studied Spanish and ran, and we talked with the different staff who we got to know. For breakfast we ate at the Market Café buffet and we ate there 5 times for lunch. When we had lunch at the grill, it was also nice but we liked the variety and staff at the Market Café so we ate mostly there. For dinner we tried the French, Japanese, room service, steak house, Oceana, and then Italian on the last night. All were very good and the staff was very helpful and friendly. I look forward to this week of warmth every year and like to tip the people at the resort generously. I tipped the man who served us drinks on the beach $2 for each drink, $5 for Rafael for setting up our chairs and saving them, $5 at breakfast and lunch - $5 to $10 for dinner and sometimes $10 for lunch toward the end of our trip. The whole staff was very nice to us and we got to know Gustavo and Pasqual at the Market Square, and the sweet women who greeted us everyday at the Market Square. Gosia was our concierge and very nice and helpful when we had questions. This is my third trip to this area and my favorite stay of all three. My advice to others is to be a good guest, be generous, and be patient when things go wrong. These people are the kindest people I have met in my travels and wonderful hosts. I hope to return soon.
The resort is beautiful and maintained meticulously. It opened in November 2016. We paid for a Preferred Club Ocean View Room. When we arrived we did get Building 4 which we requested, however, a 3rd floor room we only had a partial ocean view. We paid more for this vacation than we did for Sandals Grenada last year with a Beachfront Room. After they checked us in and advised check-in time was 3pm??? I said we've been traveling for many years and have never had to wait for a room. No response. They then pass you on to another person that does the selling pitch of going for a 1 1/2hr breakfast for a presentation and for attending the presentation they will give you perks for the Spa or a Romantic Dinner on the beach or 3 days/4 nights for $199 US. We said we will wait and see when our room is ready and let them know. We went for lunch and when we returned an hour later, surprise the room was ready and the perks of attending the presentation increased. We were not happy with the room only due to the partial ocean view and we booked July 2016, however, they were very accommodating to give us a room on the 4th floor. Not sure it would have been as easy if we were not with Preferred Club.BEACH/POOLS Excellent beach and the Beach Concierge, Miguel is so conscious with trying to please all guests. Chairs are reserved, however, they are monitored and items are removed if people do not show up which is a bonus as people save chairs in both the pool/beach locations at the same time which is inconsiderate. The beach washrooms are very clean and maintained/monitored frequently The Infinity pool is right at the beach.... there is a second pool not as busy just behind that and a much quieter pool, with no waiter service closer to the Market Café.RESTAURANTSMarket Café for breakfast and lunch is a buffet and is fantastic. You can also eat at the Seaside Grill which is also very good. If you want to order from the Barefoot Grill to eat at the pool/beach you can as well. Dinners are no reservations required except if you want to sit at the Hibachi for the Japanese chef. You can eat in the restaurant without a reservation. Most dinners were ok, however, nothing exceptional. The best dinner service we had was Emanuel at the French Restaurant. BAR SERVICEIf you want premium alcohol, you must request it!!!Snorkeling was fantastic, however, be aware that this cove is a Federal Government controlled habitat for green sea turtles. Also, at the north end of the cove is a public beach and access for tours to snorkel with the turtles. During our stay, the area in front of our resort was extremely busy with non-resort guests. Security does monitor these people to ensure they do not come onto the resort and just sit on the sand close to the beach waters.We also thought since it was Valentine's Day week they would have a theme dinner at the resort for the guests. They did, however, you had to pay $150 to attend around the pool area for 15 tables only or you could attend a Dinner and Show also for a fee.Staff tries really hard to please everyone.
We recently enjoyed a 9-day stay at Secrets Akumal and had an outstanding stay. This was our first stay at a Secrets resort, although we have stayed at other resorts throughout the Caribbean. This stay would certainly rank among our best experiences. Secrets Akumal resort is barely over a year old and the buildings and grounds are stunningly beautiful and meticulously maintained. All of the facilities have that new feel, but the landscaping is surprisingly plush and mature.The resort has an unbelievable location on a sheltered bay with a beautiful beach. As many other reviews have noted this location is renowned for the sea turtles and snorkelling to see the sea turtles was unbelievably easy. You simply swim out from the beach directly in front of the resort. During our stay the government suspended all commercial snorkeling tours in the Akumal Bay area to try to lessen the impact on the sea turtles. As a result the dive shop on the property closed (not loaning out snorkel equipment or life vests). So the number of people snorkeling decreased immediately from several dozen people to a fraction of that amount ... but I am sure this is subject to change (perhaps even by the time this review is posted).We tend to spend more time at the beach than the pools and this location has a really nice beach. The weather was beautiful for all 9 days with a nice breeze off the water (although a bit windy the last day). There is a nice mix of locations for full sun and partial shade, The beach concierge are great at helping people find comfortable locations and will also remove towels and belongings when then have not been used in a while.Although we did not spend much time in the pools, all 3 pools are very large with a lot of deck space for chairs and umbrellas. The zero edge design on all of the pools is beautiful and very nice construction.Our room was large and nice decor and included a balcony with nice view. The room included king-size bed, walk-in shower, a private bath outside on the balcony as well as a jacuzzi tub inside. We stayed in a club level room and that was a good choice for us, as we liked the quiet club bar/lounge and the club breakfasts at the Seaside Grill. The service for our room was excellent - cleaned and fridge was restocked daily. We also had nightly turn-down service.Food is obviously a very subjective topic, but we found the quality of the food to be excellent. Additionally we had very good service at all of our meals except one. There are 7 restaurants on the resort with options varying from grilled burgers and fajitas to full sit down dinner service, and I would guess most people can find restaurant options that provide what they enjoy.The resort is spread out, but not so much that it is difficult to get around comfortably. We understand the resort was at full capacity during our stay, but did not feel crowded.We were very impressed with the responsiveness of the Secrets management team to our comments and concerns. They truly cared about our concerns and making sure we had a great experience - very impressive.We want to extend a huge thank you to Ruth DeMuth of TripGuy Travel. We have been using Ruth for several years now and she is the best. She has extensive knowledge and experience with countless resorts in the Caribbean and is exceedingly detail-oriented in planning a trip. Perhaps even more importantly, she is available and responsive to help with any questions or issues during the stay. We would also like to recognize a few key employees who really helped us have a great experience:Building Concierge: SaulPool & Beach Concierge: Miguel and ErikBartenders: Joel and ManuelHostess at Seaside Grill: MichellePool & Beach Server: AntonioThe service at the resort was excellent, esp. after you got to know many of the staff.In summary, our stay at Secrets Akumal was excellente ... so much so that we hope to return again in 2018.
I just spent 5 days at this resort. It is a very nice resort and the staff is very friendly. I would give it 5 stars if it weren't for very slow service on the beach and the fact that many of us got a terrible food bug from the seafood restaurant. Up all night dealing with it. We did have a fantastic meal at the French restaurant with amazing service, I really wish I remembered the waiters name as he was great.
We have just returned from Secrets Akumal Riviera Maya where we celebrated our 40th wedding anniversary, we stayed in a Preferred Junior Ocean View Suite on the top floor of Building 6 and were treated to their anniversary package free of charge, there is also a small club room for people on the Preferred package with its own reception and a seating area with snacks and a bar for drinks, each of the 6 Preferred buildings have their own concierge. Although there are clearly some benefits to staying on a Preferred basis I would say that it is a nice to have rather than a necessity which obviously comes at an additional cost. It should be noted that the resort holds regular corporate events and weddings and mainly caters for an American audience, which is to be expected being their main market although not exclusively, below I list our pro’s and con’s;ProsSpotlessly clean with excellent maintenance, this applies to the rooms, the public venues, the grounds and gardens, the pools and the beach - everywhere.Rooms are really nice, perhaps a few more places to hang towels would not go amiss but otherwise excellent.Service at the bars and restaurants is generally very good, the staff are in the main pleasant and eager to be of service.The events team work really hard from 10am until the early hours with a full programme of entertainment that you can choose or not to be involved with, they are not at all pushy just very enthusiastic.Our favourite restaurant was the Sea Side for all 3 meals of the day, we also found the waiting staff here to be the friendliest and the atmosphere laid back and pleasant, a special mention for Michelle, Eduardo and Antonio.The Preferred Suite blocks have their own individual Concierge – make use of them as they can be extremely helpful – a very big thank you to Saul for looking after us during our stay.The beach area is great and is where we spent all but one of our days (nothing wrong with the pools, just our preference) it was great to be able to snorkel straight off of the beach and without too much effort see turtles, rays and numerous fish and corals on the small reefs.ConsDaily news sheet is not readily available, in fact you have to ask for them, on a cruise these are delivered to your cabin why not the same here?Guests play music both around the pool and on the beach, there are notices prohibiting this but it’s not enforced can these people not understand that not everyone wants to listen to their music plus there is often two or more sources of music audible which is very annoying – get a set or two of headphones!!Tipping is done to an excess and as a result some are beginning to expect a tip and blatantly hang around waiting for it, tipping is for exceptional service if you have money to spare consider the gardeners who keep the place looking great but get no tips!Reserving of sunbeds is supposed to be a no no but it is done on the beach and around the pool, infrequently the hotel will remove towels and belongings if someone complains otherwise it is common to see beds reserved with no one on them until near mid day.Food is good but not exceptional, we would not recommend Himitsu where we booked a show table but were the only two people present which kind of defeated the object, the food was mediocre at best.Premium wines are not included in the All Inclusive package only house wines by the glass, the later are drinkable but it is nice now and again to have a decent bottle with dinner, the premium wines are however overpriced in my opinion with the cheapest red on the wine list being $39, this is however down to personal choice.There are many corporate events, this is supposed to be a relaxing holiday resort, large crowds of loud corporate bodies are not conducive to this.Beware VIP services, you are invited to contact them to obtain money off vouchers for wine, the spa and for romantic dinners, these will be forthcoming but you will also need to sit and discuss going to a special breakfast to get more prizes and to enter a raffle etc etc, this is a ploy to get you into a presentation about joining their Unlimited Vacation Club which undoubtedly has a cost, my advice if you want the vouchers is to sit through the 15 minutes at VIP services but decline the rest of it as we did unless of course you are interested in the Vacation Club then if you use the vouchers you win and if you don’t then you lose nothing. Overall we really enjoyed our 10 days here and I week after our return wish we were still laying on that beach.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail and cool towel
- Gourmet dining at eight on-site restaurants and a cafe, with at least one 24 hour restaurant
- Free WiFi and international calling with Unlimited Connectivity
- Full breakfast, lunch, dinner and snacks each day
- 24-hour room and concierge services
- Unlimited top-shelf spirits at six bars and lounges
- Complimentary mini-bar refreshed daily
- Day and nighttime activities and entertainment
- Enjoy complimentary greens fees at nearby Riviera Maya Golf Club
- Pool and beach wait service
- Water sports
- 434 luxurious guest suites
- 6 a la carte restaurants featuring Mexican, Italian, Asian, French, Seafood and Grill
- 1 buffet and 1 cafe
- 6 bars
- 3 pools including an infinity pool
- Water sports
- Secrets Spa by Pevonia with Sauna, Steam room, Jacuzzi and Hydro massage pool
- Fitness centre and Yoga lessons
- Wireless internet
- Currency exchange
- Business centre
- Meeting rooms
- Shopping galleria
- Laundry services
- Car rental
- Travel agency
- 24-hour front desk
- Elevator in each building
- Handicap accessible, non-smoking rooms
- 1 king bed or 2 double beds
- Furnished balcony or terrace
- Bathroom with jacuzzi for 2
- Free Wi-Fi
- Satellite television
- DVD player
- Hair dryer
- Coffee machine
- Safety deposit box
- Iron and ironing board
- Occupancy: 2 or 3 adults (maximum occupancy of 3)
Resort Location Map
Secrets Akumal Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Km 254 + 600 Pueblo Akumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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