Secrets Akumal Riviera Maya
- What's Included
- All Inclusive Features
The resort and grounds were absolutely stunning, the staff was fantastic and the food was great. Beautiful white sand beach, the waters and reef were gorgeous. Also loved all the entrainment and activities throughout. The only thing that put a damper on our trip was the sales pitch upon arrival-we were told that as "VIP guests" (we were celebrating our anniversary) that we were being given a special VIP breakfast and gift towards the hotel spa and our next stay...it turned into a sales pitch to get us to join the Amstar Club for an outrageous amount of money. Even after assuring the sales personnel we were not at all interested or able to afford a membership to the travel club (this was our first vacation in 5 years, we're both teachers, etc...) they continued to take us through a multi-step sales pitch. It really put a kink in our first day, took way longer than initially promised and overall we just felt like we were misled by the hotel VIP services/personnel. My advice...don't go near VIP services (they are stationed right in the main lobby when you check in, which is how it was so easy for them to grab us) Otherwise, I'd say the hotel and staff were exceptional and we had a wonderful trip.
My husband and I just returned from our 10th Anniversary trip. Ten years ago we stayed at Secrets Capri for our honeymoon and we vowed to make the trip again for our 10th because we loved it so much. I called Secrets directly to make the reservation and was advised to try Akumal because "it would blow my mind" and "its newer and better and I deserved that for this special milestone." Going against my gut and with the more expensive location, I agreed. I asked the representative about a room location and was told it would be assigned upon arrival. She told me to make sure I made the receptionist aware it was our return trip from our honeymoon for our 10th anniversary and assured me they would make it special. This could not be farther from the truth.Upon arrival, our bags were taken and we were ushered to wait for an available receptionist to begin our check-in. When asked the reason for our trip, we excitedly told him to no avail. We were assigned a room in the building farthest from the beach. Disappointed, we asked for a better room and was told there were no others available, but for $1250 more we could have oceanfront. My husband wanted to make this trip special for me so he agreed to pay for the upgrade. As the receptionist went to enter in the information, the room became booked by another guest. He called and confirmed an employee in the resort gave it to another guest that requested an upgrade from the room they were currently staying in. For $750, we booked the "only" other room available in a different building that was still considered a part of the "preferred club." He also mentioned for us to notify the concierge to have our "resort credits" increased from $200 to $400 due to the upgrade. After changing into our bathing suits in the check-in area bathroom, I found my husband seated at the VIP desk. As soon as I walked up, the gentleman said we have $300 to use on a couples massage, private beach dinner, or $150 in resort merch. He then asked if 9 a.m the following morning was good for the tour. Before I could say no, realizing it was regarding a timeshare, he pushed a paper in front of my husband to sign for the "extra $300 credit." I cancelled the next morning. We were given a VIP folder, that I never opened, and proceeded toward the "preferred club" building where our room was located. We went straight in the club and spoke to the concierge about the upgrade to the $400 credit and he said "no problem, it's in our system." We booked a couples massage the following day which cost $375, under the assumption our credits would be applied. The resort itself is huge. Much larger than Capri. We found it to be more commercialized and catered towards large groups, wedding parties and less intimate for couples. Exactly the opposite of what we experienced at Capri. Room - When we returned from breakfast the third day to our room, we walked into a giant ladder in the bathroom and half the ceiling removed with water dripping from it. We immediately went to the concierge that had no clue what was going on. A few calls later, we were informed it could take a couple of hours to fix the leak the maid may have found when she was cleaning. We were a little surprised at this b/c we would have noticed a leak that significant. The next night, we came in from dinner at 11 to hear strange gurgling noises in the bathroom. My husband went to check on things and found the toilet overflowing with bubbles and the same with the jet tub. We had to call twice to have someone come figure out what was going on. Even they were in shock when they opened the door and said it must be back flow from the other rooms. Needless to say, we were disgusted and never had the opportunity to use the jetted tub. The only personal attention we received to acknowledge our anniversary was the banner slapped on the door. No cute towel animals or rose petals any night as they did at Capri. Beware...mosquitos will infiltrate your room.Beach - Rules do not apply with chairs. We always had a hard time finding any available. We watched several people put various items on chairs early in the morning and go on excursions to have their chairs still held for them for 5-6 hrs. When I asked the concierge after seeing two chairs unoccupied for 2 hours and reminded him of the resort rules, I was told there was nothing he could do. The beach is open to the public, so expect it to be crowded with lots of children. Kayaks and paddle boards are ONLY available for the tours. At Capri, we had access to hobie cats, wind surfers at anytime. Snorkeling would be great if there were not a hundred people confined in an area and a nearby company was not providing tours right in front of the resort!! Food- Mediocre. The only night I ate food from room service, I ended up staying in bed the next day violently ill.Checkout - The "$400 credit" did not seem to exist when we were given our final bill with the $375 spa service. I explained to the receptionist what we were told at check in and with the concierge in the preferred club and he asked for our coupons. I had no idea what he was talking about. I assumed they were in the VIP folder I never opened and left in the room at departure. No one ever told us about any coupons!!! He informed me only $40 would be applied IF I had the coupons. There was not enough time for me to go all the way back to the room and retrieve the coupons without missing our shuttle scheduled to take us to the airport. He did nothing to help. We were forced to pay the $375. Our expectations were so high when we arrived, only to be disappointed at every turn. Everything seemed like a hustle to make you spend more money. From the time share desk immediately after check in, to the false advertisement regarding resort credits, and the bottle of wine they want you to buy at every dinner...not a good experience. Focus less on squeezing guests for money and more on customer service.
I will preface this by saying Secrets Akumal was wonderful. Beautiful. And we are already thinking about going back.The most impressive thing is the beach. Beautiful. Calm. Crystal clear. Anyone that snorkels or is willing to try snorkeling will love it. Especially with the turtles right off the beach.That is followed closely by the pools. There are 3. Progressively quieter from the beach back to the main lobby. Not once did we feel that the pools were crowded. However I would suggest claiming the better chairs first. Then going to breakfast.The bars are scattered throughout the complex. And excellent. We particularly liked Carlos, Benjamin and Wilbur as bartenders. Great drinks!The food is very good. Not excellent. But very good. Our favorite restaurants were Bordeaux (French) and Portofino (Italian).The rooms are great. Fantastic. Beds are the most comfortable hotel beds I have ever encountered. We got the Junior Suite Swim Out and I would definitely do it again. It was nice walking outside your balcony and jumping into the water.Negatives. Few. Mosquitos were bad. But to come down to the tropics this time of year and expect anything else is foolish. They provide spray for the room. But I would bring a good supply of off.We really enjoyed the shows at night. They had a Beatles show. A Boys of Jersey Show. A different show each night. And the theater is wonderful.I would avoid building 9. We were assigned to Room 9112. And it was right outside the theater. Very very noisy. It sounded like you were inside the theater when you were in our room. We got over this by going to the shows.We found all the employees exceptionally helpful and friendly. Everyone. Except perhaps reception. They seemed a bit cold for check-in and check-out. The only other issue we had was that we called for help with our bags for check-out and no one showed. But we weren't too far from the lobby so it wasn't too bad.An absolutely wonderful vacation. And when we return it will be to this hotel.
It took about an hour to get to our resort once the plane landed. As soon as we arrived we were welcomed by the friendly staff and greeted with a cool scented cloth ,and champagne.Check in was fast and we were escorted to our big beautiful room.We had a tropical view in building (9-B that over looked the lagoon pool and most of the resort.The whole resort as well as the beach is very beautiful and extremely clean . Aqua blue water power soft sand.You can snorkel not more than 20 feet off the beach seeing turtles and colorful fish .There were plenty of comfy chaise lounges on the beach, and that is where our group of ten met Ruben.He gave our group of ten great service,bringing drinks as well lunch down on the beach each day always with a smile.Francisco and Santos at the sports bar were both friendly and very efficient.Our favorite place to eat was the Market Cafe where Moses and Josue greeted us each day with a smile great service and made us feel special .Entertainment was fun the rock show was awesome,we danced at Desires played games on the beach . The service was excellent and the amazing staff was efficient, professional and friendly.Cant say enough about them all.Thank you all for making our vacation a memorable one. Mary & Eric K.
Overall, the resort was great - beautiful setting, very clean and super relaxing. All of the employees were very friendly and helpful. Good variety of restaurants and food was excellent. Pools were well kept and clean, plenty of comfortable lounge chairs with great service. Room was nice, bed was comfy, shower was awesome, however, not much privacy in the restroom area.Snorkeling was great right off the beach, saw a lot of different fish, turtles, squid, stingrays. They do not allow the use of swim fins - wish we would have known that before, as we lugged ours down there. I understand why (to prevent damage to the reefs) but would have been nice to know that ahead of time.Beware the "welcome reception" as it is really an excuse to get you to attend a sales pitch. Being first timers at a resort, we didn't realize this at first. Luckily, we did some research online and decided to skip it. We had a great time and would recommend it highly.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail and cool towel
- Gourmet dining at eight on-site restaurants and a cafe, with at least one 24 hour restaurant
- Free WiFi and international calling with Unlimited Connectivity
- Full breakfast, lunch, dinner and snacks each day
- 24-hour room and concierge services
- Unlimited top-shelf spirits at six bars and lounges
- Complimentary mini-bar refreshed daily
- Day and nighttime activities and entertainment
- Enjoy complimentary greens fees at nearby Riviera Maya Golf Club
- Pool and beach wait service
- Water sports
- 434 luxurious guest suites
- 6 a la carte restaurants featuring Mexican, Italian, Asian, French, Seafood and Grill
- 1 buffet and 1 cafe
- 6 bars
- 3 pools including an infinity pool
- Water sports
- Secrets Spa by Pevonia with Sauna, Steam room, Jacuzzi and Hydro massage pool
- Fitness centre and Yoga lessons
- Wireless internet
- Currency exchange
- Business centre
- Meeting rooms
- Shopping galleria
- Laundry services
- Car rental
- Travel agency
- 24-hour front desk
- Elevator in each building
- Handicap accessible, non-smoking rooms
- 1 king bed or 2 double beds
- Furnished balcony or terrace
- Bathroom with jacuzzi for 2
- Free Wi-Fi
- Satellite television
- DVD player
- Hair dryer
- Coffee machine
- Safety deposit box
- Iron and ironing board
- Occupancy: 2 or 3 adults (maximum occupancy of 3)
Resort Location Map
Secrets Akumal Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Km 254 + 600 Pueblo Akumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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