Secrets Akumal Riviera Maya
- What's Included
- All Inclusive Features
We spent an amazing 11 days at Secrets Akumal from September 29-October 9 for our 10 year wedding anniversary, and absolutely cannot wait to go back again. Although the resort is a little over an hour from the Cancun airport, it is definitely worth the ride. And we did the private shuttle transfer, so we didn’t have to stop at a bunch of other resorts along the way. The resort is beautiful. The rooms are terrific. The food is great -- except for dinner at Oceana. That was the only meal that we felt did not live up to the food at all the other restaurants. I’d have to say our favorites were Portofino, Himitsu, and Seaside. And we couldn’t get enough of the Chai Iced Tea at Coco Café! We love to snorkel, and as many other reviewers have already stated, the snorkeling right off the beach was awesome! We have our own gear, so we snorkeled every day and got to see quite a few sea turtles, stingrays and lots of beautiful tropical fish. We even saw a small squid! We didn’t see the barracudas or the octopus that several people said they saw – so all the more reason we have to go back! And, no fins are allowed (so that will save us some space in our luggage next time!) in order to help protect the coral. And they prefer that you wear life jackets (which are provided at the water-sports hut) – for your safety as well as to help protect the coral reef and the rest of the eco-system so people are not stepping on (and killing) the coral and the sea grass. You can also take a 10 minute walk down the beach into the town of Akumal and do a little shopping for reasonably priced souvenir type things from the local people. Just remember, you are off the resort. As many other reviewers have stated, the staff really makes this resort awesome. Many of them really go out of their way to make sure you are having a good time. The Entertainment Team definitely needs a special shout out! They work long hours, but are always full of energy and smiles. Whether it’s a snorkel tour, bike tour (which we highly recommend), kayak tour, beach volleyball, pool volleyball, bingo by the pool, the nightly shows, and everything in between, they do a great job. And the nightly shows are awesome!!! Especially the Beatles show. That is one you definitely do not want to miss! We traveled with my mother and step-father, who are in their 70’s and have never done an all-inclusive resort before (they do a lot of cruises), and they were definitely impressed with all the activities available on the resort. They even went up on stage and danced with everyone during the Rock Show!! The only small negatives for us (and they by no means made our trip any less enjoyable), are that the restaurants seem to be a little under-staffed (maybe because the resort is still fairly new), so meals take quite a while (but who cares – you’re on vacation, so it’s a great time to relax and chill out). Seemed that one person would be the same one getting our drinks/filling our water, taking our orders, bringing our food, clearing our dishes. They did it all. But the staff that was there was definitely excellent, and always had a smile on their face. The other small negative was that we paid extra for a Partial Ocean View room, and although the view from our room was great, it was definitely “Partial”. We were on the 4th floor in Building 9B, and could only see a sliver of ocean above the tree tops. But we did still enjoy sitting on our balcony and looking out over everything. So, maybe next time we don’t pay the extra and just opt for Tropical View. But maybe the partial view is different from some of the other buildings. We would like to give a special shout out to our favorite employees who really went above and beyond and made our trip so amazing. Manny and Marcos from the Entertainment Team, and Alex down by the main pool. We can’t say enough good things about these 3 guys!! They are the best! If you see them, please tell them Tim and Kim from Buffalo, New York say Hi and we can’t wait to see them again! LOL!
Spent 7 nights and overall fantastic. Pros: beautiful beach, water the clearest I have ever seen. Snorkeling easily available. Entertainment great. Staff so helpful and friendly. Especially Rafael, Esteban and Janet. In the restaurants Hugo and Gener were outstanding. Cons: booked preferred club and was disappointed that we didn't receive an upgrade. We had booked Junior Suite 0cean view and thought we would be upgraded to ocean front. It was offered to us for an extra $120. a night. Tried to make us think we were getting an upgrade and I had to tell them no, that was what we had booked! While the French and Pan Asian restaurants were fantastic we thought the Italian nothing special. Steakhouse was very disappointing. New York cut thin and very fatty. Oceana was fine. Market place great breakfasts and lunch. Seafood buffet at night very disappointing, didn't expect lobster or crab but no shrimp. Food on the beach was surprisingly good. In conclusion I would definitely go back but wouldn't go preferred. We didn't use the hydro at the Spa and if you request certain liquor they gladly comply. So for us it was really wasted. Finally a little disappointed that our 50th anniversary was ignored even though we mentioned it when booking. Having listed the negatives we would definitely go again without the preferred club status
I am an Unlimited Vacation Club member and have visited 12 Amstar resorts. This trip was an award from my company and I extended another 4 days through the club. The resort is well planned and although 100% booked during our stay, it was quiet and never felt crowded.They handled our large group with great planning and made our stay perfect. Restaurants, bars and entertainment are spread out throughout the resort.. The mature landscaping, meandering paths, and three pools were beautiful. This resort offers something others don't, swimming with giant turtles off of the beach. The offshore reef means no waves and warm water perfect for snorkeling. Service was good with the Secrets standard " It's my pleasure", when guests made a request, although they could use more pool wait staff at times. I recommend booking a Preferred Club room for the best room locations, Preferred Lounge access and other perks.
I have visited a Secrets Resort once before and it was amazing but the Secrets Akumel resort is by far the best all-inclusive place I have been. What makes it so spectacular is their entertainment team and in particular my guys Alberto and Leonardo!! They are fun, professional and they always have a smile on their face. The resort is also extremely nice and clean. The staff all around is great.
Just came back after spending 4 nights there. The property is in excellent condition. The staff was very nice and accommodating from check-in to check-out. Restaurants were nice and entertainment was decent. Ocean was spectacular!! Snorkeling with sea turtles was awesome. Would go back in a heartbeat!!!!!! You won't go wrong at this place.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail and cool towel
- Gourmet dining at eight on-site restaurants and a cafe, with at least one 24 hour restaurant
- Free WiFi and international calling with Unlimited Connectivity
- Full breakfast, lunch, dinner and snacks each day
- 24-hour room and concierge services
- Unlimited top-shelf spirits at six bars and lounges
- Complimentary mini-bar refreshed daily
- Day and nighttime activities and entertainment
- Enjoy complimentary greens fees at nearby Riviera Maya Golf Club
- Pool and beach wait service
- Water sports
- 434 luxurious guest suites
- 6 a la carte restaurants featuring Mexican, Italian, Asian, French, Seafood and Grill
- 1 buffet and 1 cafe
- 6 bars
- 3 pools including an infinity pool
- Water sports
- Secrets Spa by Pevonia with Sauna, Steam room, Jacuzzi and Hydro massage pool
- Fitness centre and Yoga lessons
- Wireless internet
- Currency exchange
- Business centre
- Meeting rooms
- Shopping galleria
- Laundry services
- Car rental
- Travel agency
- 24-hour front desk
- Elevator in each building
- Handicap accessible, non-smoking rooms
- 1 king bed or 2 double beds
- Furnished balcony or terrace
- Bathroom with jacuzzi for 2
- Free Wi-Fi
- Satellite television
- DVD player
- Hair dryer
- Coffee machine
- Safety deposit box
- Iron and ironing board
- Occupancy: 2 or 3 adults (maximum occupancy of 3)
Resort Location Map
Secrets Akumal Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Km 254 + 600 Pueblo Akumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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