Secrets Akumal Riviera Maya
- What's Included
- All Inclusive Features
We have been to several Secrets resorts, and this is by far the most beautiful. The pools & walks within the resort were just lovely. Stunning foliage! Large pools, temperatures just right. Pool & beach concierges very helpful! If you haven't snorkeled in years, perhaps a refresher course would be helpful. I wish I did. We were glad we tried breakfast at Seaside Grill for preferred guests, as service & t was great. Food is subjective, and that is why we rated it 4 rather than 5 for lunch & dinner, particularly Seaside Grill & Portofino. Room was nice. We would return!
This is a newer, beautiful resort! The grounds have lush vegetation that is well-maintained and the lobby entrance makes a grand statement with an infinity pool (not swimming) cascading from the floor to the main resort area. I will break down the areas of the trip and provide some pros and cons for each! ROOMS: We had paid for an Ocean Front room. Upon arrival we were placed in building 4 (only buildings 1 and 2 are on the ocean), the building which houses the Preferred Club Concierge. I knew from talking to my travel agent, who had emailed the hotel to ensure our stay would be excellent, that only those two front buildings were Ocean Front and that building 4 was not. Once we were in our room and confirmed it was overlooking the pool and more "ocean view" we immediately called the PC concierge and were told there was nothing to be done as the hotel was almost to capacity. I then used the in-room tablet to request a new room and was called shortly after by someone fielding that request. I was told to contact the Building 4 concierge, but she was already gone for the day. The next morning I went to the main lobby and was told that the room we were in was in fact Ocean Front, but we could be moved for the last two days of our trip if we preferred. We decided to do this and the room in Building 2 was EXACTLY for what we had paid. Unfortunately we were not offered anything for the hotel's mistake. Ironically enough, another couple had complained that their room was not Ocean View as they had requested, and they were moved to Building 4, which is the same building the concierge tried to convince me was Ocean Front! That being said, the rooms were very clean, bed were comfortable, and the provided toiletries were lovely! As others have mentioned, there is NO privacy when using the restroom as there is no barrier between the bathroom and the toilet aside from a smoked glass door. So your business is your significant other's business as well! The tub on the balcony was great! In-room dining was in good time and as we requested on the tablet! Loved having the day's activities and all of the resort information on the tablet (including in-room dining!). FOOD: My husband and I are big foodies. That being said, we did not have a bad meal at the resort. A few were rather note worthy- Bordeaux/French was excellent! The escargot was fabulous as was the lamb and filet. Portofino/Italian was good. The artichoke soup was phenomenal! We had heard the Osso Buco was great but this was after we had eaten there, so we didn't get to try it! Hibachi was good but nothing to write home about (you do need a reservation for this restaurant only!). Seaside Grille for lunch is great- guacamole is excellent. Steak dinner there at night is also great! One day there was a grill/event by the pool as it was Easter Sunday and the fresh sushi was very tasty as well as the burgers and tacos! The Buffet Breakfast is wonderful.Service: Excellent by the pool, at the beach, etc. In most restaurants it was great. At Seaside we had, by far, the best waiter. Entertainment: The staff is wonderful! Evening shows are a bit cheesy but enough to get you through night! Pool/Beach activities are fun! Drinks: My husband said that even when asking for a double, he couldn't get a strong drink, so we stuck with things like champagne, wine, and beer for most of the time we were there! Pool: Gorgeous! There are three pools and you could pick one based upon how much action you were looking for that day! Swim up bar is great! Get there early to get a chair-- we opted to slip the pool concierge some $$ to save us seats around the main/activity pool the next day. The resort was very full when we were there, so I don't know if this is always the case.Beach: Beautiful beach with fun snorkeling! It was our first time and we had a wonderful initiation into the under-sea world! We will definitely do that again! We borrowed equipment from the hotel stand, but many others brought their own. You can borrow it for 30 minutes at a time. We rented a beach bed one day for $50. It was well worth it as it was shaded, had drink and food service, and provided the most relaxing day we had there! The WARNING will be that not all of the beach is private! About 20 feet from the water up the beach is PUBLIC. Which means, if you want to sit on the upper part of the beach, which is sectioned off for the hotel, that is adults only, but there very well could be a family with small children 10 feet away from you in front of the water. OVERALL- We loved our stay minus the hiccup with the room. We would definitely return, but only if we could be GAURANTEED the room for which we paid!
I can't say enough good things about this place! Beautiful setting! Delicious food! World class spa! And the staff, so professional and friendly! Sarahi, Billie, Sairy, Mexican Chocolate, Marcos, Rene, and of course Sexy Luis from the entertainment team were so friendly and fun and work so hard at making all the guests have a fun time! Best entertainment team I've experienced ever! Thank you so much! 🙌🏽🙌🏽🙌🏽 We will tell all of our friends and can't wait to come back!
First the good: The best part is the sea turtles. They are amazing. The resort is lovely. Our room was "upgraded" to an ocean view. We could see a crack of the ocean through the trees, but that was ok, it was a nice gesture and our room was very nice. The rooms have a service box so the staff can put your room service orders in the box and you don't have to open the door. I thought this was great. And there is a light so the staff know that you do not want to be disturbed. The bed was very comfortable, the balcony is large and also has great seating. The towels are fluffy and the bathroom toiletries are very nice. The pools and beach are very nice and clean. The activities staff are energetic and fun. There are constant activities and the wi-fi and app work great so you always know what is going on, can look up restaurants etc.. SOME of the resort staff are wonderful. I had a great experience with all of the bartenders and had one amazing waiter at the Market Cafe. I was at the resort for a wedding and the wedding was lovely. The guitar player and mariachi band were wonderful. The minister was lovely. The location of the reception was beautiful. The location of the wedding pergola was strange. It's directly in front of the entrance to the beach, so if you are looking for a private wedding this is not your spot. However in this instance the bride was happy sharing her moment with all of the beach goers and other guests watching.Now the bad: We had several issues: Check In-1. We arrived late due to flight delay. It was about 8pm when we arrived and the check in staff hurried us through, did not give us a tour or offer to give us one in the morning, and sent us to our room. We did not feel welcomed and were given absolutely no information. Not what I expected from an upscale resort.Room-2. The iron in our room did not work. I called to request a new one, after waiting for 45 minutes I gave up and wore something else. During the several hours I was gone they replaced it with a new one. When I called I was told "someone will bring you a new one right away."3. The housekeeper never put away our iron or ironing board. The bathroom was not cleaned very well with trash left in the trashcan and glasses left on the sink. However the turn down service in the evening was very nice.Food Services-4. The Hostess at the Market Cafe was extremely rude 3 days in a row. We asked to be seated outside, because being in a tropical place you want to enjoy the weather and scenery. There were many empty and clean tables. The hostess gave us an attitude every morning, she made snide remarks and huffed and puffed like we were asking for something huge. We requested outside seating every morning. The first morning the hostesses were very nice and pleasant, the following three mornings they were rude and awful. We were only seated outside 2 of the 4 mornings despite requesting outside seating all 4. For a buffet style breakfast this was unacceptable.5. Dress Code for Restaurants. I am in favor of a dress code, however it should be for everyone. Our last morning we went to breakfast at the Market Cafe and the same rude hostess told Austin that he had to wear a shirt with sleeves. He was wearing a shirt style that he had worn every morning and afternoon into the restaurants with no problem- It was an athletic style top with no sleeves. On our last morning he wore this same style shirt and after we asked to be seated outside (again) he was told he had to have a shirt with sleeves and was given a white button down from behind the counter. He accepted the shirt cheerfully and we were seated, however right after we were seated the same hostess sat a group of women one of whom was wearing booty shorts with half her butt hanging out and a crop top. Why is it that men cannot show their arms but women can let it all show? If there is going to be a dress code it should be for everyone. 6. Room Service- We ordered 2 pizzas and onion rings on our first night. It took about 30 minutes for the food to come, which was ok, but the onion rings were soggy from the sauce that was poured on them and the pizzas were cold and rubbery. It was inedible. 7. Overall the quality of the food was not what I expected from an upscale resort. The buffet breakfast was the best meal. I ordered the Seabass at Portofino and it was dry and lacked taste. All of my meals were lackluster. The Japanese restaurant was ok, but nothing was labeled and they did not tell us what anything was. Because we were a group of 8 we were brought out a few trays of sushi, but because we didn't get to pick them we didn't know what they were. I ordered fish tacos from the waiter on the beach and they were cold and also very dry and filled with bitter cabbage.Concierge8. We needed a taxi to go to the Monkey Sanctuary. I went to the concierge the night before to ask for details. The morning of we arrived 30 minutes before we needed to leave as instructed. I asked the concierge if we should pay in US dollars or pesos. She said pesos and told me to use the ATM downstairs. I went to the ATM and took out $40 which I assumed would convert to pesos. Instead I got $40 USD and had to pay $12 in fees to get it. We already had USD and did not need to take out more. When I asked her about it she said to go to the desk and convert the money. The process was like taking out a loan to convert $40 into pesos. They needed passport, signatures that matched signatures in the passport, and the process took over 10 minutes! The online daily conversion rate for $40 USD was $752 MXN, the hotel only converted the $40 USD to $520 MXN. I understand there are fees but this was awful.Overall I do not think this resort was worth the money. The 5 days we spent in Mexico cost more than a 2 week trip to Australia I took in November. I have stayed in much nicer resorts around the world for a portion of the price.
I have stayed in a lot of hotels since I started travelling at the 18years old (15 yrs) , Secrets Akumal is the definition of AMAZING!!! If you want to feel welcome and special... book! Upon arrival to this beautiful, boutique and unique hotel it was like arriving home, there is no reception just personal desks were your greeted and given all the information you need, we was then whisked to our breath taking room... they have everything and more that you could ever think of... for example suntan lotion ... the simple little touches!!!! Once settled in we ventured to the pool to be met by not only the hot sun but David the pool concierge who kindly pulled beds from another pool so we were able to enjoy the lively area!! Keep up the great work!! The entertainment team were fantastic even though they made our legs burn with pool biking!! :) The food and restaurant service once again blew us away as they not only provide buffet for lunch but also al-carte! The staff can't do enough for you!! Location of the hotel has its own private beach which is spectacular and for people who enjoy snorkeling you will be happy as it's a great spot to see turtles!! If your still reading this review the only way to experience this magnificent hotel is to see if for yourself!!! Thank you to all the staff at the hotel there is too many to mention we will be back for sure!!!! See you soon
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail and cool towel
- Gourmet dining at eight on-site restaurants and a cafe, with at least one 24 hour restaurant
- Free WiFi and international calling with Unlimited Connectivity
- Full breakfast, lunch, dinner and snacks each day
- 24-hour room and concierge services
- Unlimited top-shelf spirits at six bars and lounges
- Complimentary mini-bar refreshed daily
- Day and nighttime activities and entertainment
- Enjoy complimentary greens fees at nearby Riviera Maya Golf Club
- Pool and beach wait service
- Water sports
- 434 luxurious guest suites
- 6 a la carte restaurants featuring Mexican, Italian, Asian, French, Seafood and Grill
- 1 buffet and 1 cafe
- 6 bars
- 3 pools including an infinity pool
- Water sports
- Secrets Spa by Pevonia with Sauna, Steam room, Jacuzzi and Hydro massage pool
- Fitness centre and Yoga lessons
- Wireless internet
- Currency exchange
- Business centre
- Meeting rooms
- Shopping galleria
- Laundry services
- Car rental
- Travel agency
- 24-hour front desk
- Elevator in each building
- Handicap accessible, non-smoking rooms
- 1 king bed or 2 double beds
- Furnished balcony or terrace
- Bathroom with jacuzzi for 2
- Free Wi-Fi
- Satellite television
- DVD player
- Hair dryer
- Coffee machine
- Safety deposit box
- Iron and ironing board
- Occupancy: 2 or 3 adults (maximum occupancy of 3)
Resort Location Map
Secrets Akumal Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Km 254 + 600 Pueblo Akumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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