Secrets Capri Riviera Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

The Secrets Capri is a smaller, romantic, high end all inclusive resort. Good for couples looking for a relaxing, low key getaway. The service is superb, rooms are excellent and the whole resort is clean and inviting. There is a great spa to take your relaxation to another level. A definite recommend. If you are looking for a larger resort, try their sister property the Secret Maroma Beach Riviera Cancun.


Overview

Promising you a vacation to remember, Secrets Capri offers discerning travelers the elegant experience they demand in a place of breathtaking beauty. Featuring delightful in-room touches such as whirlpool bathtubs, 4 poster beds, sound system with music channels, bathrobes & slippers plus maid service twice daily. Couples getting married at Secrets Capri who book an Oceanview Junior Suite will receive their wedding amenities for free!

Location: On the beach, 5 minutes from Playa del Carmen, 35 minutes from the Cancun airport.


Highlights
  • Beautiful white sand beach with palapas and sun beds
  • Rooms have elegant decor and great amenities
  • Adults-only with unlimited access to gourmet dining, drinks, 24 hour room service and no wristbands required
  • Large spa with wide array of treatments plus fitness facilities
  • Travelife Gold Certification for sustainability in tourism
  • Recipient of AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • Christianvarela : Elizabeth, New Jersey
AMAZING!!!

My wife & I had truly an amazing time! The staff is very nice & super friendly! We especially loved HUGO. He exceeded our expectations & went above and beyond to make this an unforgettable experience!

  • elyse_elmer :
Honeymoon

Everything about our trip was fantastic, room service was great! Bring extra clothes if you're traveling during the summer, or they'll be wet and sweaty and stinky! Thank goodness the hotel will wash them for you if needed!We had the best honeymoon ever.

  • Adrian P :
Excellent resort - Best Vacation we had so far

My girlfriend and I had a wonderful time at this resort. To put this in perspective, my girlfriend is well traveled and stayed at many resorts of this kind all around the world. So far this one is her favorite.The staff is extremely friendly and accommodating. They will go above and beyond to make you happy... they did for us at least. The rooms are very clean and the AC is working well to keep you cooled. They load the mini-fridge every morning with beer, water, sparkling water, juice and coke(reg+diet) for your convenience. The only problem we had was a bit of sea weed and mosquitoes; however the staff worked tirelessly to clean the beach and sprayed around to contain the "bloodsucker invasion"... honestly, we had it much better than the resorts around us and the staff provided us with bug-off during sunset.With all that said let me walk you through our trip: We booked our trip with Westjet vacations/BD Travel; it was pretty pricey but,it was ALL inclusive+ that's what happens when you book a trip 4 days before the vacation starts; We arrived at the airport in Cancun. We walked out of the airport and were immediately directed towards the area where BD travel was doing pickups(It is important to note that you must head out of the airport and look for a person with a sign that represents your travel agency. Don't get lured by timeshare reps) . We only had to wait 10 minutes. BD travel took us to the hotel where we were picked up by the staff with champagne; the check in process was fast and easy. We changed and off to the pool. From that point everything was great. We only stayed there for 5 days, so my girlfriend made sure that we had our rest time as well as activities. On the first day we just hung around the pool. Food and drinks are free so we took advantage of that, of course :). For each of the other days we had 1 or 2 activities and pool/beach time. The have some form an entertainment every night. They also have barbecue @ the pool daily.... and it's all included. Activities: We found out that we had a Dolphin Excursion included with our package so we did that. It costs $75 / person otherwise, but it is a very nice experience. Kayaks and Catamarans are free to use for Capri guests... catamaran is a must if you like having fun. We also did the parasailing. It was $140 cash; however it was worth every penny. We also booked a shopping experience trip. They took us to a jewelry shop and a tequila shop(I assume that they have a deal with them) then to Playa del Carmen for shopping. I think we would have saved time by calling a cab and going into town by ourselves... but it was good nonetheless. Checkout: The checkout process was as simple as the check in. BD Travel dropped us right at our terminal with plenty of time to checking and go through security. Overall I definitely recommend this hotel if you plan to vacation in the area. All staff are stellar but 2 of them shine above the others: Viri(Sports and Entertainment) Pasquale(Bartender) ... Especially Viri ; Thank you guys very much for making our trip special.

  • Abigail B :
Eh...

My husband and I went to Secrets Capri for our Honeymoon in June. When we arrived to the hotel around 12 we were told that we would not be able to check in yet, but that we could go and have lunch and come back. So we did just that. Came back aroun 1 and tried to check in. They told us that our room was not ready it and it wouldn't be until 3, so we waited for 2 hours before we could get into our rooms. We were tired and gross and just wanted to get our room. Well, once we finally we able to check in we got to our room and the curtains were not put up. So, I walked down the hallway and asked if someone would come put up our curtains to our room, which was face the pool on the ground floor. I went back to our room and we were sitting there when a guy just WALKS IN without knock. Finally, they got put up though. You also get these "coupons" that you can use, but you can only use so many which each thing so they are basically worthless. We got massages...and you CAN negotiate the price. We got our massages down like $100. The food is great. Service was mostly great. Don't go to Xel-Ha for an excursion..it's a waste of a day. The pool is nice, but there is just one and the beach isn't too much of a beach. So overall it was alright, but probably won't go back.

  • Cassandra W :
Needs a lot of work

Let me start by saying, we are UVC members. Upon arrival, the resort looks just as it is pictured online. One of the staff greeted us with a cold towel and showed us the way to the U lounge (members only lounge).In the lounge we were told that our room was upgraded to the Jr. Suite. Unfortunately, our upgrade moved us from an upstairs ocean view to a bottom floor walkout pool view. For some, that may be awesome, but we don't like easy porch access for unwanted guests. The air conditioner is super iffy. There are moments it works, and hours it doesnt. The air conditioner in the main lobby and the buffet doesn't work. Our power also went out 4 times one night. The ocean is pretty from afar, but the water is not clear blue as shown in the pictures. Once you are on the beach, you can see that the water is murky and has a brownish hue. Now let's talk about the alcohol...When we first arrived we ordered and received Crown and Coke. Later that day, at the same bar, we ordered another round, watched the Crown pour from the bottle, but the liquor in that bottle was definitely not crown. It was some kind of cheap bourbon/golden colored alcohol. From then on, we sampled the Crown before we made a drink of it and sometimes it was real, but more often then not it was far from it. It wasn't just us that noticed this trend. Many couples said they had the same experience. Overall, it hasn't been a terrible experience, it's just been under par. Its all inclusive, the food is nothing to be desired, but it is tolerable, the beds are alright, the rooms have an odd setup, but drink enough and you won't notice, just be careful with what you drink. Pay attention.**update**You WILL get approached to have a tour/meal, it's a sales pitch. Even if you are already an owner/member, you will get approached again and they will try to sell you more air. We were told we were getting an update on our benefits so we knew what we were entitled to with our ownership and that it should only take an hour of our time. Stupidly, we attended the lunch offered and were told about everything we did not really have and how with a small fee of $20k, we could be "diamond status" and get all of the benefits we thought we had already bought into last year. It was explained that the reason we were not getting the experience we were expecting was because we weren't high enough on the owner scale. Funny, because the people who aren't owners at all are getting way more than we are. Better rooms, concierge desk in their hall way, pool cabanas, and bottles of liquor in their rooms at no extra cost, dinner on the beach.... Just to name a few.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining
  • Unlimited premium and Domestic drinks, International brands and House Wine
  • 24 hour room service
  • 24 hour cafe
  • In-room mini-bar with beer, wine, soft drinks and water
  • Private check-in
  • Concierge on each floor
  • Maid service twice daily
  • Welcome champagne and cool towel
  • Lounge chair and towels
  • Water sports
  • Introductory scuba diving lesson
  • Tennis
  • Beach volleyball
  • Games room
  • Yoga, Pilates, Tai Chi
  • Daily activities
  • Nightly entertainment
  • Unlimited Connectivity - Free Wi-Fi and free international calling to the U.S., Canada and Mexico is available to guests through the Unlimited Connectivity app. This complimentary mobile and tablet app allows guests to stay connected to those they are with, as well as friends and family back home. Utilizing the app call feature, guests can make calls to the U.S., Canada and local landlines using the resort's Wi-Fi connection, without incurring any cell phone roaming charges. Guest can also contact the resort staff directly to book spa appointments, housekeeping, order room service and more. The app is full of information about dining, resort activities, local attractions and more that will enhance your stay. The app is available in the Apple, Android and Windows app stores. 

Preferred Club Inclusions

  • Preferred status and amenities
  • Preferred Club suites in premium locations
  • Concierge services
  • Daily continental breakfast service
  • Afternoon hot and cold hors d'oeuvres
  • Exquisite desserts and fine liquors
  • Shoe shine service
  • Complimentary newspaper in suite every day (English or Spanish)
  • Free Internet access in room or suite
  • Free computer access
  • Upgraded mini-bar service
  • Upgraded bath amenities
  • iPod® docking station 
  • 291 finely appointed rooms 
  • 1 buffet and 5 a la carte restaurants
  • 4 bars 
  • 1 large pool
  • Jacuzzis
  • Library
  • Shopping Galleria
  • Fitness centre
  • Beauty salon (fee)
  • Steam room (fee)
  • Spa with body treatments, massage rooms, sauna (fee)
  • Tennis court
  • Full business center (fee)
  • WiFi throughout resort
  • Meeting facilities
  • Wedding gazebo
  • Currency exchange
  • Concierge desk
  • Medical facilities (fee)
  • Golf nearby

Preferred Club Deluxe Tropicalview

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Please see All Inclusive section for the Preferred Club inclusions
  • Air-conditioned
  • 1 King or 2 Double beds
  • Private concierge
  • Satellite TV 
  • CD/DVD player
  • MP3 dock facility
  • Mini-bar
  • Coffee/tea maker
  • Jacuzzi tub
  • Bathrobes and slippers
  • Hair dryer
  • In-room safe
  • Furnished balcony or terrace

Preferred Club Deluxe Oceanview

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Hair dryer
  • Satellite TV
  • 1 King or 2 Double beds
  • Mini-bar
  • Balcony or Terrace 
  • Coffee/tea maker
  • Jacuzzi tub
  • CD/DVD player
  • Private concierge
  • MP3 dock facility
  • In-room safe
  • Bathrobes and slippers
  • Please see All Inclusive section for the Preferred Club inclusions
  • Oceanview

Preferred Club Junior Suite Tropicalview

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Alarm clock
  • Mini-bar
  • Steam wand
  • Iron & Ironing board
  • DVD player
  • Coffee maker 
  • Bathroom with Jacuzzi
  • Double vanities
  • Scale
  • Sitting area
  • Rain shower
  • Air-conditioning with in-room climate control
  • 32" flat screen satellite TV
  • Telephone with external line
  • Stereo system
  • Please see All Inclusive section for the Preferred Club inclusions
  • Bathrobes and slippers

Preferred Club Junior Suite Oceanview

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Please see All Inclusive section for the Preferred Club inclusions
  • Oceanview
  • Alarm clock
  • Bathrobes and slippers
  • Coffee maker
  • Telephone with external line
  • DVD player
  • Hair dryer 
  • Stereo system
  • Steam wand
  • Iron & Ironing board
  • Mini-bar
  • In-room safe
  • 32" flat screen satellite TV
  • Air-conditioning with in-room climate control
  • Sitting area
  • Bathroom with Jacuzzi
  • Rain shower
  • Double vanities
  • Scale
  • 1 King or 2 Double beds

Restaurants

Coco Café

  • Premium coffee, teas and snacks
  • Open 24 hours

Himitsu

  • a la carte for dinner
  • Pan-Asian
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Casual Elegance Dress Code - sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men

Oceana

  • a la carte for dinner
  • Seafood
  • Casual Dress Code - bermudas (long shorts or capri pants), sneakers/tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up

Portofino

  • a la carte for dinner
  • Mediterranean/Italian
  • Casual Elegance Dress Code - sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men

La Riviera

  • Buffet for breakfast, lunch and dinner
  • Continental and Mexican
  • Casual Dress Code - bermudas (long shorts or capri pants), sneakers/tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up

Seaside Grill

  • a la carte for lunch and dinner
  • Caribbean Steakhouse
  • Casual Dress Code - bermudas (long shorts or capri pants), sneakers/tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up

Cactus Club Ceviche & Taco Bar

  • a la carte for breakfast and lunch
  • Casual Dress Code - bermudas (long shorts or capri pants), sneakers/tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up

Bars

  • Sugar Reef Beach bar
  • Manatees Swim-up bar
  • Desires Music Lounge
  • Rendezvous Lobby bar

Secrets Spa by Pevonia Facilities

  • 14,000 square feet
  • Seven indoor treatment rooms, including four rooms equipped for couples' treatments
  • One Bridal Suite 
  • One Master Suite with hydrotherapy tub
  • Two indoor relaxing areas
  • Hydrotherapy circuit
  • Swedish sauna & steam room
  • Foot sensations journey treatment
  • Cold plunge pool area
  • Sensations pool with four water jet treatments
  • Four different shower types: tropical rain, Cuban, Swiss, sensations
  • Whirlpool
  • Elegant vanity, showers, lockers and restrooms with separate facilities for men and women
  • Beauty Salon
  • Boutique

Treatments

  • Facials
  • Body Exfoliation
  • Body Wrap
  • Massage 
  • Reflexology
  • Mineral therapy
  • Hydrotherapy
  • Fish spa

Salon Services

  • Manicure/Pedicure
  • Hairstyling
  • Makeup

Golf Bonus

Guests can enjoy complimentary green fees at Grand Coral Riviera Maya Golf Course. There are additional fees that guests are responsible for at the golf course.

  • Premium tee times and golf cart fees apply
  • Transportation to and from golf course not included
  • Please check with the concierge for availability & golf course information

Offer is subject to change.  

Newlywed and Anniversary Package - Receive sparkling wine, turndown service, 15% spa discount, fruit plate & continental breakfast in bed. Request at time of booking. Requires proof of marriage certificate at check-in.

Package is subject to change without notice and is only applicable to couples staying within three months of their wedding or over their anniversary date only. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. 

No Single Supplement Promotion - During select dates, AM Resorts waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Savings will be reflected in online prices automatically. Not combinable with other promotions.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Secrets Capri Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Secrets Capri Riviera Cancun
Carretera Federal 387, Chetumal Cancun Km. 299, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.