Secrets Maroma Beach Riviera Cancun

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Our Opinion

If you are looking for the ultimate in luxury, the Secret Maroma will not disappoint. This 5 star resort boasts outstanding restaurants, magnificent pools meandering around lush foliage, amazing rooms, and probably the nicest beach in the Riviera Maya. If you're looking for luxury, this is your resort. Check out the other Secrets Resorts in Riviera Maya, Secrets Capri Rivera Cancun and Secrets Silversands.


Overview
Welcome to Unlimited-Luxury! Secrets Maroma Riviera Cancun offers adults an extra measure of romance and sensuality in an exquisite luxury setting. Elegantly appointed rooms and suites with 24-hour concierge and room service, multiple gourmet restaurants and lounges serving premium beverages. Endless day and evening activities, all in a spectacular setting.

Location: On Maroma Beach , noted as one of the best beaches in the world by The Travel Channel, 30 minutes from the airport & 15 minutes from Playa del Carmen.

Highlights
  • Awarded with the "AAA Five Diamond Award"
  • Rainforest Alliance Certified
  • Adults-only
  • Free wifi throughout hotel
  • Thirteen swimming pools
  • "Secrets Spa"

tripadvisor Traveler Reviews
  • Bobby62181 : Cranston
11 Day HONEYMOON....Not Impressed....Not Disappointed....6 star Clean Impressive Beach though....

As I am Sitting here on the beach on my 11th and final morning of my honeymoon i have traveled throughout the carribean and by the trip advisor reviews I thought this place would be top knotch, if trip advisor did half stars it'd be a 4.5... I am not a very picky man I just want what I expect and pay for ... I am not highly disappointed but a little bit disappointed.. First 0ff the beach is beautiful, powdery white Sands and some waves definitely not float water like some if the other Caribbean but I will give this beach a perfect 10... Now to the pools they are very loud after 11 am and there are only 2 of them so depending on the people that are present is a crapshoot I have had good days and bad but never total silence they are ok . The rooms are nice but definitely need updating the place is showing its age and needs help the divider on my balcony was broken and never fixed even after calling the front desk. If you look around throughout the resort you will see it needs updating. Buy cigars from the guys on the beach because the cigar store is overly priced just like anything else on the resort. The food is basically like Applebee's or chillis but presented nicely .The staff is really nice for the most part but definitely some are playing on a script and some are dismissive and avoid situations although Ivan the beach bed concierge was very nice and personable you could tell he genuinely wanted to talk to us and Lucas was a great beach bed waiter so basically you have to pay the $50 a day beach bed fee to get over the top service but due to construction there were only 7 of them so they have to be booked 3 days in advance but definitely worth it plus the food at the beach beds was the best i had eaten..Michelle at cocoa cafe was very nice.Also I have to mention Loyda our morning maid she was great I never worried about stuff being missing and I always came back to a tidey room but still kept valuables locked in the safe. Be prepared to be pestered about making an appointment to the unlimited vacation club anytime you walk through the main lobby.. I was told this was the highest standard for Secrets resorts but felt much more welcome in Jamaica at Secrets St.james at Maroma they aren't jumping through hoops for you the only ones that did I mention like Cristano the breakfast waiter he was very helpful, also Jorge the waiter at El patio was very accomdating to allergy requests. Definitely plan on waiting at least 40 minutes to be seated at most restaurants and plan on being there an hour and a half at least..We have missed a few evening entertainment shows due to this...I'm not a fan of the concrete furniture all of the big seating in the room is concrete with a pad and not very comfortable... In my overall opinion I'd give it s 4.5 out of 5 it is a nice resort but not top knotch if it wasn't for the beautiful and immaculate beach I'd give it a solid 4...For the money I know I can find a much nicer place. I will still stay at Secrets resorts but I most likely won't be back to Maroma only if they totally overhauled the resort.Wife says: 1) preferred club seems to only get you liquor in your room (instead of only beer), and private breakfast...not worth it at this particular resort 2)staff very professional and kind but don't seem to go out of their way for you like they do in Jamaica 3) pro: no reservations required at all but one restaurant and con: long wait times at restaurants (at least 45min) 4) no heated pool but there are Jacuzzis 5) beach beds are definitely worth the extra cost and the resort does a great job at keeping the beach and grounds pristine. 6) you should definitely tip the staff as they live off these tips (salary is meager)3 us dollars per day average 7) food is average. Overall a very nice resort but didn't live up to my expectations.

  • PaulCG : Southampton, United Kingdom
Great hotel, a few issues, great response from Management

Great Hotel: Maroma beach has been voted one of the top 10 beaches in the World by National Geographic for the last 3 years, so we have been told. It is easy to see why since the sand is fine white grains, a wide and long shallow beach with turquoise blue waters. Fabulous ! The hotel is also top class with lots of facilities, nice rooms, very good food and generally very helpful and friendly staff. That would make it 5 star.A few Issues: The rooms are in the old Mexican style and my WC room (not the whole bathroom) had damp and mold. This was due to leakage of water behind the wall with the shower. Rather than resolve it thy clearly had rubbed down the wall and put a coat of paint on before I moved in and the damp came through within a day. I saw them do this again after I vacated the room ! Some limited areas of the hotel are also prone to noise due to the Theatre or entertainment complex. One or two of the staff were quite abrupt (the minority). The hotel do not enforce a policy about sunbed usage and their system doesn't work. Consequently people were going down between 7 and 8 am and reserving sunbeds and then not turning up for 2 or 3 hours. some people were reserving sunbeds (with towels and books etc) on both the beach and around the pool. This cause dissatisfaction with quite a few guests. Secrets Maroma - sort out your policy and enforce it !On a personal note I had a camera stolen from my room as I did not lock it in the safe. I cant prove who it was but I got home with an empty camera case. So please look your valuables in the safe provided !Great response from Management: the Management at the hotel have been very concerned about my issues, so much so that they have contacted me back in the UK by phone and are investigating and rectifying the problems. They have a dialogue with me. That is more than I could have expected and truly first class of them. I can see that they are very concerned to give their customers the best service and holiday available. It is how hotels respond to issues that makes the difference. Now that's 5 star !!Would I go there again. Yes, and I am sure they will attend to the issues !

  • Debs0906 : Saint-Louis, Senegal
Soooo much fun!!

I was with a group of 17 people celebrating a 30th and 50th birthday. We had a few swim up rooms and had a lot of fun just hanging out there. The food was great, loved the entertainment and the staff, rooms and pools were amazing. I would recommend the resort to anyone and do plan on going back. My only ask is that there are more bartenders. They just don't get to you quick enough, probably had the most trouble at the lobby bar. That wouldn't keep me away as it was just perfect!!

  • Kelsey D : Kearney, Nebraska
Overall, very happy

Overall, we were happy with this resort. The beach is absolutely beautiful! Resort grounds are beautiful and well maintained. Room was clean and comfortable. Our housekeeper did a wonderful job during our 10 night stay. We enjoyed the food at the restaurants, we only tried one buffet and that was during the Euphoria water show and we were not impressed with the food there.They are pretty strict on the rules. We had a group of 10 the first week and a couple of the guys didn't read to bring shorts and they were not allowed in the restaurants. Yes, it is in the rules, but they had nice shorts and so it was a bit frustrating. We also had a speaker we tried to use in the pool one day playing 90's summer hits on Pandora (nothing vulgar or offensive) and they would not allow that. We also tried to eat as a group and that was nearly impossible. It took us 3 hours one night to get a table for everyone. So if you have a group who wants to have a little fun, do not go here. If you are a couple wanting a quiet getaway, this is the place for you.Some of our favorite employees were: Hersen & Wilberth from the bar by the pool, Jonathan at Oceana, and Oscar, Oliver, & Christina on the Entertainment team.

  • lyndadub : Granby, Canada
Fabulous Resort

We just arrived from this Secrets Maroma Resort and the room is very beautiful, the staff is always very friendly, the beach, food and wine were excellent. Our personal concierge Arturo Orozco is the best we can have.Thanks for all Arturo.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, Lunch, and Dinner Daily (a la carte)
  • Snacks
  • Room service 24 hours a day
  • 24 hour cafe
  • Domestic and International beverages
  • Snorkeling
  • Kayaking
  • Sailing
  • Windsurfing
  • Hobie Cats
  • Scuba For beginners with introductory demonstration in pool
  • Tennis
  • Table tennis
  • Volleyball (beach and pool)
  • Aerobics
  • Aquacize
  • Yoga
  • Jogging trails
  • Basketball
  • Euro-bungee
  • Archery
  • Bocce ball
  • Billiards
  • Daily activities
  • Nightly entertainment
  • Dance lessons
  • Cocktail classes lessons
  • Disco
  • 412 rooms
  • 1 buffet and 7 a la carte restaurants (Italian, international, Mexican, Pan-Asian, French, seafood and grill)
  • 1 coffee shop
  • 6 bars, including: Beach bar, Swim-up bar, Sports Bar
  • 13 pools with Infinity pool wrapping throughout 11,000 sq.ft. of lush foliage and flourishing vegetation
  • Outdoor whirlpool
  • Sauna
  • Fitness Centre
  • Boutiques
  • Beauty salon
  • Games room
  • Meeting facilities
  • Tour desk
  • Business centre
  • Wireless internet
  • Car rental desk
  • Theatre (open-air)
  • Room service
  • Laundry services
  • Currency exchange

Junior Suite

  • 1 king-size bed or two double beds
  • Partial ocean view and ocean view options
  • Swim out suite option available (with pool view)
  • Seperate sitting area
  • Private, furnished terrace or balcony
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Complimentary mini-bar refreshed daily with soft drinks, bottled water and beer
  • Nespresso machine/tea maker

Preferred Club Junior Suite

  • 1 king-size bed or two double beds
  • Ocean view 
  • Private balcony with soaking tub
  • Seperate sitting area
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Preferred Club Junior Suite Swim Out

  • 1 king-size bed 
  • Pool view
  • Private furnished terrace with swim out access
  • Seperate sitting area
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Preferred Club Junior Suite Ocean Front

  • 1 king-size bed 
  • Oceanfront view 
  • Private balcony with soaking tub
  • Seperate sitting area
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Preferred Club Honeymoon Suite

  • 1 king-size bed 
  • Oceanfront view 
  • Private balcony with soaking tub or direct swim out access
  • Seperate sitting area and walk-in closet
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Presidential Suite

  • 1 king-size bed 
  • Oceanfront view 
  • Seperate sitting area and walk-in closet
  • Dining area with table for 8 and refrigerator
  • Furnished balcony or terrace with telescope and Jacuzzi for four
  • Swim out access on first floor
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Restaurants

Bordeaux

  • A la carte for dinner
  • French cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

El Patio

  • A la carte for dinner
  • Mexican cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

Himitsu

  • A la carte for dinner
  • Asian cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

Oceana

  • A la carte for dinner
  • Seafood

Portofino

  • A la carte for lunch and dinner
  • Italian cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

Seaside Grill

  • A la carte for dinner
  • Seafood

World Cafe

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

Barefoot Grill

  • Light lunch specialties

Coco Cafe

  • Coffee shop
  • Open 24 hours

Bars

  • Barracuda pool bar
  • Desires music lounge
  • Manatees swim up bar
  • Rendezvous lobby bar
  • Showtime entertainment bar
  • Sugar reef pool and beach bar


Secrets Maroma Beach offers the following Secrets Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Fitness centre

Massages

  • Hot stone massage
  • Aromatherapy massage
  • Couples massage
  • Moon and stars swedish massage
  • Deep tissue massage
  • Aromatherapy massage

Facial treatments

  • Mini facial
  • After sun soothing facial
  • Luminous C and Sea facial
  • Anti-aging facial
  • Anti free radicals facial
  • Oxygenating facial

Wraps

  • Tropical mango passionfruit and yogurt body wrap
  • Tropical escape papaya pinaeapple body wrap
  • Chocolate body wrap
  • Green coffee wrap
  • Seaweed wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Body exfoliation

Honeymoon Bonus - Bottle of sparkling wine and flowers in room, turn-down service, welcome letter, 15% discount on all spa treatments (products not included), late check out (subject to availability). Marriage certificate dated within the last 3 months is required upon check-in. Request at time of booking.

Wedding Packages - are also available, please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Secrets Maroma Beach Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Secrets Maroma Beach Riviera Cancun
Carretera Federal Cancun - Puerto Juarez Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.