Secrets Maroma Beach Riviera Cancun

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Our Opinion

If you are looking for the ultimate in luxury, the Secret Maroma will not disappoint. This 5 star resort boasts outstanding restaurants, magnificent pools meandering around lush foliage, amazing rooms, and probably the nicest beach in the Riviera Maya. If you're looking for luxury, this is your resort. Check out the other Secrets Resorts in Riviera Maya, Secrets Capri Rivera Cancun and Secrets Silversands.


Overview
Welcome to Unlimited-Luxury! Secrets Maroma Riviera Cancun offers adults an extra measure of romance and sensuality in an exquisite luxury setting. Elegantly appointed rooms and suites with 24-hour concierge and room service, multiple gourmet restaurants and lounges serving premium beverages. Endless day and evening activities, all in a spectacular setting.

Location: On Maroma Beach , noted as one of the best beaches in the world by The Travel Channel, 30 minutes from the airport & 15 minutes from Playa del Carmen.

Highlights
  • Awarded with the "AAA Five Diamond Award"
  • Rainforest Alliance Certified
  • Adults-only
  • Free wifi throughout hotel
  • Thirteen swimming pools
  • "Secrets Spa"

tripadvisor Traveler Reviews
  • toph895 :
Entertainment staff

I want to give a big shout out to jair, Alejandra, victor, and Marcos! They are amazing people and made the stay fantastic!! They were extremely friendly and personable. I would recommend anyone to go here!

  • LesM_CO : Denver, Colorado
Not 5-Stars - More like a 3 1/2 to 4 Stars

After reading the reviews for Secrets Maroma Beach, I think maybe my expectations were high because I definitely didn't think this was a 5-star hotel. Our visit was from Visited Oct 31 - Nov 7, 2017. Customer Service: I do give high points for customer service. All employees (the wait staff, receptionist at check-in/out, concierge, etc.) were always respectful and attentive. All of the staff's English here was exceptional. Though I adore the Mexican culture and would have at least liked to be greeted in Spanish. Sounds a little odd, I know. Beach: Playa Maroma is just beautiful. The sand is powder soft and no rocks anywhere. You can jump in the ocean without the worry of stubbing your toe. The time we were there, we never had trouble finding chairs. There were plenty of waiters to bring you fresh drinks and lunch. Rooms: We had a junior suite swimout. This is where I am deducting points. The rooms were average (though it appears the hotel is remodeling many of the rooms). Our room seemed a little dated - definitely nothing special about the room itself. The bed was sunk in. We had the swimout room and enjoyed it very much in the late afternoon when we wanted to get away from other people. Even though about 6-8 rooms had access to the smaller pool, it seemed we were the only two to use it - it was like having our own private pool. Maid service was awesome.Restaurants: This is where the hotel is definitely lacking and they need to revamp the menus or recipes or something. We ate at the Italian, French, Mexican, Seafood, Japanese, and Habachi restaurants. My favorites were the Japanese and Habachi. The rest were just average and somewhat bland. Secrets Maroma should learn from their sister hotel Secrets the Vine and maybe steal some of their recipes and menus. The plus side is you never need to make reservations for the restaurants in advance. My husband's favorite was the brick oven pizza for lunch near the pool. Breakfast/lunch buffet has a very basic selection. Hotel Grounds/Decor/Pool: I enjoyed the hotel grounds. It was very zen like and landscaped beautifully. Decor in the lobby and restaurants was a bit dated but always clean. Pool was very nice. There is swim up bar and bathrooms at the pool/beach were exceptionally clean. Timeshare: As soon as you check in they ship you to a sales guy wanting you to do the timeshare presentation (though it isn't called a timeshare these days). We politely declined twice and then he freed us without bothering us again which was nice. All and all, the staff is great, the hotel is clean, the beach is beautiful but I think for the price, there are much nicer hotels with better food and rooms. I just wasn't wowed.

  • jarncePortage : Portage
A week on the best beach in Cancun area!

We stayed at Secrets Maroma Beach from Nov 11 to Nov 18, 2017, with its beautifully manicured beach from constant care of the fantastic, soft, white sand. Can't do anything about the weather, thunderstorm one night, rain most of the next day, but, pretty much perfect the rest of the time with 82 degrees every day.Staff was very good. Everyone, even the gardeners, greet you in passing. I believe that a good or bad (indifferent) staff will make or break a resort. I will return or not return because of it! Robert, our concierge, just couldn't have been better! Not only does he call you by name when he sees you (I don't know how he remembers everyone with so many passing through the days), he is always available to solve any problems and give information you might have missed! Without him, we would not have known we could have breakfast every day at the Oceana Restaurant where we met Alba, a hostess, who also has a great memory, and Alberto and Carlos, our great waiters. They, too, have great memories about your likes and dislikes, and are sure to make sure you have everything you want!Brandon, pool concierge, was helpful making sure your lounge bed was made and your umbrella was strategically placed against the sun's rays if needed. Lucas made sure your thirst was cared for!A couple of waitresses at the Lobby Bar that need to be applauded are Zacnicte and Neydi. Again, very astute as to your needs, and always with a big smile.I did feel that there could be more lighting on the paths at night. Although they are wide and smooth without areas that could be unsafe, they were a bit dark in some areas. I have had both knees replaced and hips are next so must be a bit more careful! We had Preferred Club service, but out room was across the resort from the Club room with more walking. I know it would be difficult to provide transportation within the resort, but it WOULD make it easier!!!Our maid service was flawless; however, the beds are a bit hard and also very high and difficult to get into!!Entertainment was good. We didn't really enjoy the Rock Show. I've seen much better, but the talented acrobatic shows and other entertainment more than compensate!Although we looked at the spa, we did not use it.Would I return? Yes, you bet! Again, great staff! And, food and drinks were great!

  • 155004John : Ottawa, Canada
Best beach in Mexico

Nice, hotel, nice rooms, especially the swim up rooms. Get a room with a southern exposure and you are almost guaranteed sun all day long. Building 5 & 6 are the best locations in my opinion. Absolutely the best beach in Mexico, the sand is like powder and not a rock in sight or step. Food was decent, not spectacular, with the exception of the Sushi in the Asian restaurant. Service was excellent, staff go out of their way to ensure you are having a good time. We also enjoyed the various shows in the theater, the outside shows where not so good. Overall, I was extremely pleased with the resort and would go back a 2nd time.

  • cdehavenrun : Crown Point, Indiana
Awesome awesome beach

The resort was beautiful and the beach was the best we’ve visited. We visited Secrets Maroma with a group of 16. It was our first friends trip since everyone has had children so we were parents ready to let done and have an awesome trip. I thought the resort was a little pricy. We booked it for 4 days/3 nights. It was more than the usual Amstar resort. But I would follow that up with it was worth it. You can’t go wrong with most of these resorts but we been to 5 in Mexico and again this one had the best beach yet. We spent two of our days playing beach volleyball. The food was par but I’m picky and feel that I am rarely impressed by food options outside of the US. SPA was a 10. Don’t book at check-in you can barter with the spa personnel that will visit the pool. We booked for 8 and got a deal. Overall the grounds were gorgeous. The rooms were slightly dated but they are working on that. I highly recommend!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, Lunch, and Dinner Daily (a la carte)
  • Snacks
  • Room service 24 hours a day
  • 24 hour cafe
  • Domestic and International beverages
  • Snorkeling
  • Kayaking
  • Sailing
  • Windsurfing
  • Hobie Cats
  • Scuba For beginners with introductory demonstration in pool
  • Tennis
  • Table tennis
  • Volleyball (beach and pool)
  • Aerobics
  • Aquacize
  • Yoga
  • Jogging trails
  • Basketball
  • Euro-bungee
  • Archery
  • Bocce ball
  • Billiards
  • Daily activities
  • Nightly entertainment
  • Dance lessons
  • Cocktail classes lessons
  • Disco
  • 412 rooms
  • 1 buffet and 7 a la carte restaurants (Italian, international, Mexican, Pan-Asian, French, seafood and grill)
  • 1 coffee shop
  • 6 bars, including: Beach bar, Swim-up bar, Sports Bar
  • 13 pools with Infinity pool wrapping throughout 11,000 sq.ft. of lush foliage and flourishing vegetation
  • Outdoor whirlpool
  • Sauna
  • Fitness Centre
  • Boutiques
  • Beauty salon
  • Games room
  • Meeting facilities
  • Tour desk
  • Business centre
  • Wireless internet
  • Car rental desk
  • Theatre (open-air)
  • Room service
  • Laundry services
  • Currency exchange

Junior Suite

  • 1 king-size bed or two double beds
  • Partial ocean view and ocean view options
  • Swim out suite option available (with pool view)
  • Seperate sitting area
  • Private, furnished terrace or balcony
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Complimentary mini-bar refreshed daily with soft drinks, bottled water and beer
  • Nespresso machine/tea maker

Preferred Club Junior Suite

  • 1 king-size bed or two double beds
  • Ocean view 
  • Private balcony with soaking tub
  • Seperate sitting area
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Preferred Club Junior Suite Swim Out

  • 1 king-size bed 
  • Pool view
  • Private furnished terrace with swim out access
  • Seperate sitting area
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Preferred Club Junior Suite Ocean Front

  • 1 king-size bed 
  • Oceanfront view 
  • Private balcony with soaking tub
  • Seperate sitting area
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Preferred Club Honeymoon Suite

  • 1 king-size bed 
  • Oceanfront view 
  • Private balcony with soaking tub or direct swim out access
  • Seperate sitting area and walk-in closet
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Presidential Suite

  • 1 king-size bed 
  • Oceanfront view 
  • Seperate sitting area and walk-in closet
  • Dining area with table for 8 and refrigerator
  • Furnished balcony or terrace with telescope and Jacuzzi for four
  • Swim out access on first floor
  • His-and-her armoire
  • Sofa
  • Whirlpool for two
  • Electronic safety deposit box (laptop size)
  • Steamer and clothes rack
  • 42inch satellite TV
  • DVD player
  • Concierge in every building
  • Access to Preferred Club  Lounge
  • Pillow menu
  • Access to spa hydrotherapy circuit
  • Upgraded mini-bar 
  • Nespresso machine/tea maker

Restaurants

Bordeaux

  • A la carte for dinner
  • French cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

El Patio

  • A la carte for dinner
  • Mexican cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

Himitsu

  • A la carte for dinner
  • Asian cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

Oceana

  • A la carte for dinner
  • Seafood

Portofino

  • A la carte for lunch and dinner
  • Italian cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

Seaside Grill

  • A la carte for dinner
  • Seafood

World Cafe

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is causal elegance (long trousers and dress shirts for gentlemen)

Barefoot Grill

  • Light lunch specialties

Coco Cafe

  • Coffee shop
  • Open 24 hours

Bars

  • Barracuda pool bar
  • Desires music lounge
  • Manatees swim up bar
  • Rendezvous lobby bar
  • Showtime entertainment bar
  • Sugar reef pool and beach bar


Secrets Maroma Beach offers the following Secrets Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Fitness centre

Massages

  • Hot stone massage
  • Aromatherapy massage
  • Couples massage
  • Moon and stars swedish massage
  • Deep tissue massage
  • Aromatherapy massage

Facial treatments

  • Mini facial
  • After sun soothing facial
  • Luminous C and Sea facial
  • Anti-aging facial
  • Anti free radicals facial
  • Oxygenating facial

Wraps

  • Tropical mango passionfruit and yogurt body wrap
  • Tropical escape papaya pinaeapple body wrap
  • Chocolate body wrap
  • Green coffee wrap
  • Seaweed wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Body exfoliation

Honeymoon Bonus - Bottle of sparkling wine and flowers in room, turn-down service, welcome letter, 15% discount on all spa treatments (products not included), late check out (subject to availability). Marriage certificate dated within the last 3 months is required upon check-in. Request at time of booking.

Wedding Packages - are also available, please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Secrets Maroma Beach Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Secrets Maroma Beach Riviera Cancun
Carretera Federal Cancun - Puerto Juarez Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.