The Hideaway At Royalton Riviera Cancun
- What's Included
- All Inclusive Features
My husband and I, and 60 of our friends & family members had chosen to stay at the Hideaway at Royalton Riviera & we were not disappointed. This was my first time going to an all inclusive resort, & we are planning to return at some point in the future. We took a shuttle from the airport & the commute was only about 15 minutes. As we entered the lounge, the men at the front desk took our luggage & we were told to check in. If you are a regular member, you check in on the same level. However, if you are a Diamond Club member, be sure to ask where your check in is located. In that lounge, Diamond Members have 24 hour access to appetizers, but you must stay in the lounge to eat. After check in we got to our rooms & then we started exploring the resort. We had an ocean view room, but other guests in our party had the mangrove view. We heard that the mangrove side smelled bad, but it wasn't that bad. Plus, how much time are you actually spending in your room? The food was amazing, but our favorite restaurant was Agave because it was authentic Mexican cuisine. The service was excellent everywhere we went. We met with the wedding planner early in the week and she went through the process with us. We did not have an actual rehearsal, which made us nervous, but everything turned out absolutely perfect! We were very impressed with the way they handled everything. For our reception we had the LED dance floor on the beach, & I recommend getting that because it was so unique. Overall the experience was amazing & we are very excited to return in the future.
We had a great time at this resort. We loved most everything about it. I will get the couple of things we didn't love out of the way. They are small items but would influence our decision to return. Like others have said the ocean is murky. If you like to swim or snorkel in it, this part of the ocean might not be for you. The other one thing we didn't like was that at the Royalton and Hideaway part of the beach, besides the cabanas that must be rented, there was no permanent shade structures. There are only umbrellas that can not be opened if there is any bit of wind. They also do not have a dive shop. You book dives with Nexus but it's not the same as working directly with a dive shop. Now to the good stuff. The resort is amazing! All the staff was friendly and excelled in service. We were never lacking for anything. The beach butlers at the Hideaway were amazing. Carlos and Elizabeth and Christian made sure we were never lacking for anything. They always made sure I had enough shade. The waiters at the Hideaway beach bar were amazing. Cesar and Esteban always remembered our drinks and worked so hard to take care of us. Axel at the Hideaway reception went out of his way to help us make a reservation for a special dinner for our family. Esteban at the Hideway lobby bar was our favorite bartender. At the buffet Mancolo and Jesus provided great service. Remembering every morning that my husband and my sister liked a large coffee cup. The service here is top notch. Everyone is so willing to find a way to help. The food was delicious. We loved all the restaurants except the Armadillo and the Italian restaurants. The Hunter restaurant was our favorite. A another shoot out to Jefahet at the Hunter. He was the best waiter we had the entire trip. Would we recommend this resort? Resoundingly yes. However we might not return because we go to Mexico for the clear water and beach time. This resort didn't cover those main items.
I am looking forward to my third visit to Hideaway Diamond Club. The staff was phenomenal. We were greeted with a smile and a verbal greeting from every staff member we met. The food was well above par for All Inclusive. We dined in Zen, Dorado, Grazie, Armadillo and did make 1 trip to the buffet. The food was excellent everywhere. Had poolside service for lunch and the food came in a timely manner, was hot and fresh. Never had a complaint with the service. Our room was clean and serviced daily. Somedays it was later in the afternoon before our room was made up, but we didn't come to stay in a room. We enjoyed the beach and the DC pool area. The entertainment was energetic. We are returning with family to enjoy it and share our experience with them! Cannot wait to see the smiling faces of Royalton Hideaway!
If you are considering Mexico for a holiday look no further! This hotel is beautiful, very fresh, modern and stylish! But most of all the staff make this holiday 10000x more perfect! The treatment you receive is second to none. We stayed in the Hideaway area (adults only - it’s worth the extra money)! And while sitting back and relaxing being waited on hand and foot by the pool butlers you couldn’t dream of anything better! Elizabeth was OUTSTANDING. She was fast, attentive, polite, funny and genuinely all round extremely hard working! Whether it was just putting the towels down or while in the pool she would make sure you had another drink to come back to, she did not stop working! We also met Eldin another employee here who was also AMAZING! He helped in every way possible, he also was very calm and nothing is too much trouble! The staff truly make this holiday everything they do is genuine! The views are breathtaking along with the 8+ restaurants the food was perfect. Me and my boyfriend are both huge foodies and we ate like king and queen! The entertainment is also quite upbeat and enjoyable, more so with the families but it is good to see what’s going on! Thank-you Royalton we are truly blessed to have stayed with you guys!
We went here as a group in October for a friends wedding, and had such a great time. Everything you need is in one place and the bar strip is only a short taxi ride away which I would recommend going to for at least one night of your stay. The staff were all friendly and always on hand to help, especiallly Elizabeth the pool butler, and Joel and Carlos the butlers on the beach! Very helpful! A very clean hotel, great selection of food and drinks, great weather and always some form of entertainment on. We would definitely go again on holiday.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- 1 restaurant, 1 pool and 1 bar exclusive to Hideaway adults only guests
- 24 hour room service
- Unlimited free long distance calls to North America & most of Europe
- Daily activities
- Non-motorized water sports
- Introductory scuba lesson in pool
- Evening entertainment
- Shuttle service
- Exclusive access to the Diamond Club Lounge with premium drinks & snacks
- Full service business centre
- Personalized Check in & Check out
- Complimentary early check in / late check out (subject to availability)
- Distinctive wrist bracelet
- Selected premium drinks menu (available in lounge some restrictions apply)
- 24-Hour concierge service
- Minibar restocked daily
- Pillow menu
- Daily continental breakfast service in lounge
- Upgraded room service menu
- Luxury amenities in room
- Bathrobes & slippers in room
- Dedicated butler service
- Exclusive beach area with dedicated bar
- Evening hot and cold h'ors d'oevres & afternoon snacks including decadent desserts
- 10% discount on spa treatments and hair dresser
- *The above mentioned Diamond Club inclusions are for Diamond Club room categories only.
- 340 Rooms
- 12 Pools
- 9 Restaurants
- 15 Bars
- Royal Spa with a hydrotherapy circuit (fee)
- Conference facilities
- Banquet facility
- Medical Services (fee)
- Laundry services
- Beauty Salon (fee)
- Motorized water sports (fee)
- Fitness Facilities
- Golf (fee) (nearby)
- 1 King with Double Sofa Bed or 2 Queen beds
- Bluetooth Audio Station
- 24-hours Concierge Service
- Indoor Jacuzzi
- Air Conditioned
- Hair Dryer
- Satellite TV
- Mini Bar
- Iron & Ironing board
- Balcony or Terrace
- Coffee/ Tea Maker
- Maximum Occupancy 6
More room classes available, please inquire.
Resort Location Map
The Hideaway At Royalton Riviera CancunRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, Puerto Morelos 77500 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.