The Hideaway At Royalton Riviera Cancun
- What's Included
- All Inclusive Features
We stayed our 3rd visit here from July 23 - July 29. It was such a perfect trip! We came before for our honeymoon and 1st anniversary. Our room was 1325, on the third floor overlooking the Dorado restaurant and the adults only pool, with an ocean view. From the moment you arrive at this hotel you are so blown away. The service is fantastic, the atmosphere is sublime and the food is so yummy. I love this place! We booked in advance and used the room selector to choose our room. I highly advise to do this so that you know for sure you will be satisfied with your stay. If you don't, you may end up on the mangroves side which isn't very pleasant. But getting back to my room story: I really love the room set up here, its so gorgeous. There's double shower head, the sinks have so much counter space for all my makeup (side note ladies bring extra setting spray with high SPF, I brought 50 spf), the beds are super comfy, there is a inside the room jacuzzi, there is a terrace jacuzzi too (which I used every single day to watch the sunrise). I love ordering the room service, and I think their best item is their Royalton burger. I swear their burgers in Mexico taste way better than those here in the USA. The staff restock the fridge with waters and beer and chips, oh my god the chips are so good, my husband goes crazy for the Roja ones (these tomato flavored chips). The channels are ok on TV, so like its cool to kick back and relax in your jacuzzi watch some TV... I'm getting nostalgic remembering my trip from 3 weeks ago, I want to cry and go back!!! The restaurants, are EPIC. Dorado is #1. Because the Dorado is on the Hideaway side, there are no kids, go here for every meal if you want to avoid over crowded family side of royalton! Our servers from Dorado that we love: Gabriel, Hector and Abel. Gabriel served us like 6 times on our trip and he is just awesome, so nice!Agave is soooo good for Authentic Mexican food. We love the Horchata here, and on some nghts we just took the horchata to go haha. Our favorite waiter was Antonio, because he was genuinely nice. (The grill lady though, is so grumpy, what is up with her? I love this hotel and I swore I would never have anything negative to say... but Jesus help me this woman tested my manners, every day we went here she had a nasty attitude. :/ can you guys train her to be nicer to people)Marche, the buffet restaurant is so convenient with its fresh mangos, we ended up eating here just for their mangos! Humberto was our waiter and always brought us extra cerveza de Sol, even in the morning when we had beers in our hands from our fridge haha.Sports Bar, Claudia was so sweet, she was super nice and had the best customer service. She served us right before we left and it was the best sendoff we could ask for. thanks!!Hideaway swim up Bar, our main guy Martin was our epic bartender. He gave us the best shots! Literally the time and friends we made at the hideaway bar in the pool were the best. Its our favorite place to enjoy our vacation in the whole hotel.For the activity's we did some water sports, and they are really funWe went to the gym and took some kickboxing classes, I was so excited for it, we brought our own wraps for our hands and had a lot of good exercise with the trainer Eric.When our trip finally came to end, we asked for a late check out, which they were able to provide until 2 PM, (sorry whoever had to get the room at 3) and then we just had fun around the hotel until like 4 when we went to the hospitality room to freshen up before leaving. Our friend at the check out, David was able to provide accommodations for us and we were very pleased with his customer service. thanks for teaching me that phrase- "Nos juimos!" ja jaI saved the best for last, our helpful Manager, Silvia Pita, was able to meet every accommodation which we requested, such as special coconut breakfast at sunrise (6:30 AM), specific room decorations, dinner on the beach, and room amenities. She provided us with exceptional service, that makes us love to come stay at the Hideaway. From the moment I booked the vacation and asked about room accommodations, we were in communication via email, in order to have the best anniversary trip possible. Muchisimas gracias Silvia!I eagerly wait to return again soon!!!
Excellent. I went here for my daughter's wedding. Couldn't have been happier. The entire staff was helpful and friendly Loved it, and would recommend it to couples and families. The resort is well managed and super clean.
Went to this resort for our honeymoon. Pools, staff, grounds and food were great. We stayed in the Hideaway section. And upgraded our room to the swimout WHICH IS A MUST. It is a must so dont even waste time booking a regular room. Plus is it more expensive to upgrade at the hotel rather than when you book it online. Downfalls would be the beach water. I'm used to clear Barbadian or Jamaican waters so this beach was a let down (but we already were aware of that before going) Also room service for lunch and dinner arent there great. Chicken fingers and fries. Burgers. And below average salads. But the breakfast room service is amazing. Restaurants we really enjoyed were Dorado, Zen, and Hunters. Agave we also great at breakfast. All around it was great. Bring some American singles for tips becauae the staff reallllly does deserve some tips, they work very hard to ensure you enjoy yourself!
This was our 5th time at this resort. We didn't really enjoy our stay this time. We are ocean lovers and we have to stay at the pool all week, because the ocean was full of sea weeds and it was a lot of them on the beach. Because of that, the smell was really bad and there was a lot of mosquitos and flies. The service at the buffet was horrible this time, we would never get our water or drinks until we pretty much were finished with our food. We really do love the Diamond service there.
Outstanding all the staff make your stay unbelievable it is a 5 + star resort with what you cannot imagine.The only problem is that it was built in the middle of nowhere. We do not need to go anywhere but we are in the middle of the swamp.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- 1 restaurant, 1 pool and 1 bar exclusive to Hideaway adults only guests
- 24 hour room service
- Unlimited free long distance calls to North America & most of Europe
- Daily activities
- Non-motorized water sports
- Introductory scuba lesson in pool
- Evening entertainment
- Shuttle service
- Exclusive access to the Diamond Club Lounge with premium drinks & snacks
- Full service business centre
- Personalized Check in & Check out
- Complimentary early check in / late check out (subject to availability)
- Distinctive wrist bracelet
- Selected premium drinks menu (available in lounge some restrictions apply)
- 24-Hour concierge service
- Minibar restocked daily
- Pillow menu
- Daily continental breakfast service in lounge
- Upgraded room service menu
- Luxury amenities in room
- Bathrobes & slippers in room
- Dedicated butler service
- Exclusive beach area with dedicated bar
- Evening hot and cold h'ors d'oevres & afternoon snacks including decadent desserts
- 10% discount on spa treatments and hair dresser
- *The above mentioned Diamond Club inclusions are for Diamond Club room categories only.
- 340 Rooms
- 12 Pools
- 9 Restaurants
- 15 Bars
- Royal Spa with a hydrotherapy circuit (fee)
- Conference facilities
- Banquet facility
- Medical Services (fee)
- Laundry services
- Beauty Salon (fee)
- Motorized water sports (fee)
- Fitness Facilities
- Golf (fee) (nearby)
- 1 King with Double Sofa Bed or 2 Queen beds
- Bluetooth Audio Station
- 24-hours Concierge Service
- Indoor Jacuzzi
- Air Conditioned
- Hair Dryer
- Satellite TV
- Mini Bar
- Iron & Ironing board
- Balcony or Terrace
- Coffee/ Tea Maker
- Maximum Occupancy 6
More room classes available, please inquire.
Resort Location Map
The Hideaway At Royalton Riviera CancunRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, Puerto Morelos 77500 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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