The Hideaway At Royalton Riviera Cancun
- What's Included
- All Inclusive Features
Firstly I cannot fault the hotel in regards to food quality and variety, pool choice and initial room allocation.My complaints revolve around our final room which on initial check in was very poor in cleanliness and its appearance. My husband paid for an upgrade for my birthday and when we checked into the new room we were greeted with dead bugs, grime on the floor and bedding valances, missing items from the room and a lovely smell (not).After some discussions with the reception and supervisor we agreed to let the room be deep cleaned. Next day come back to the room to get ready for night out and notice broken glass (neither my husband or I used any of the glass wear so not from us) this is despite a deep clean. It was reported along with blood dripping all the way along the corridor leading to the main lobby on level 3 and when we went back neither the blood was cleaned (next morning still not cleared either) and there was still fragments of broken glass in the room, not ideal when you move around the room normally with no shoes / socks e.t.c.On the whole the resort itself was beautiful and most staff pleasant and helpful with what ever you needed, wi-fi good. My only complaint is with the check in and room quality. Everyone we spoke with on holiday had some issue with their rooms whether it be with what was actually in their room / minibar or view of the mangrove. My tip would be, don't bank on emails / conversations with the hotel to avoid mangrove facing rooms as this will not work, you will need to pay for this and would be advisable to do this in advance as you will not get this for free.
Food, service, staff and location make this resort amazing. It's close to the airport but it's secluded private beach was so amazing. We definitely give this resort a 5 star rating and look forward to a return soon!!!
The Royalton truly lives up to their name! I have visited a few resorts in Cancun before but the Royalton by far exceeded all of our expectations. Maricucio on the 4th floor of the Hideaway went above and beyond!!! His friendliness should be mocked by everyone!! Also Julia in housekeeping kept our room looking fabulous!!! We are in the process of planning a trip for next year with over 20 individuals!!! We have to share this Royalton experience!!!!
My husband and I took our 1st all inclusive trip this Oct 2016 and we picked the Royalton Hideaway based on a friends suggestion. I have to say highly impressed!!! Food 5 star, staff 6 star, views priceless. We did diamond club...I highly suggest it especially if you like top shelf drinks. RoomWe had an ocean front room, the room itself was gorgeous and HUGH, my only complaint was the musty smell that lasted for about a day. Their shower was a spa in itself. I now must have a rainfall shower head. :) Their beds are wonderful. I have stayed at many hotels and this place had the best beds!!! ActivitiesThis resort is quite large and there was always something to do. They have paddle board, kayaking and sailing available, you get a band for $3 and use them as many times as you want! They brought in local vendors so that you can shop till you drop! The bands and shows were wonderful as well. I loved the Micheal Jackson entertainer. FoodWhile I have never been to another resort, I am a foodie and this place does an amazing job with presentation and taste.... servings are small but you can eat as much as you want!! They have a buffet and I will never look at another buffet again without being disappointed as I have now eating at the best Buffet ever. I think that Dorado is the best of all the restaurants....their steak is better the Hunters. The Tex-Mex place had fish taco's and queso dip that was on point!I would highly recommend this resort and we will be going back.
Excellent experience overall. We was on our honeymoon and the extra touch we walked into our room sets the staff and resort apart. Very friendly staff and they do remember you throughout the week. Our bartenders knew our names, where we was from, and our drinks as "the usual". We will return in the future. Only negative was the resort is an hour from the majority of excursions, and the ocean wasn't the clear blue; however everything the resort has to offer makes up for it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- 1 restaurant, 1 pool and 1 bar exclusive to Hideaway adults only guests
- 24 hour room service
- Unlimited free long distance calls to North America & most of Europe
- Daily activities
- Non-motorized water sports
- Introductory scuba lesson in pool
- Evening entertainment
- Shuttle service
- Exclusive access to the Diamond Club Lounge with premium drinks & snacks
- Full service business centre
- Personalized Check in & Check out
- Complimentary early check in / late check out (subject to availability)
- Distinctive wrist bracelet
- Selected premium drinks menu (available in lounge some restrictions apply)
- 24-Hour concierge service
- Minibar restocked daily
- Pillow menu
- Daily continental breakfast service in lounge
- Upgraded room service menu
- Luxury amenities in room
- Bathrobes & slippers in room
- Dedicated butler service
- Exclusive beach area with dedicated bar
- Evening hot and cold h'ors d'oevres & afternoon snacks including decadent desserts
- 10% discount on spa treatments and hair dresser
- *The above mentioned Diamond Club inclusions are for Diamond Club room categories only.
- 340 Rooms
- 12 Pools
- 9 Restaurants
- 15 Bars
- Royal Spa with a hydrotherapy circuit (fee)
- Conference facilities
- Banquet facility
- Medical Services (fee)
- Laundry services
- Beauty Salon (fee)
- Motorized water sports (fee)
- Fitness Facilities
- Golf (fee) (nearby)
- 1 King with Double Sofa Bed or 2 Queen beds
- Bluetooth Audio Station
- 24-hours Concierge Service
- Indoor Jacuzzi
- Air Conditioned
- Hair Dryer
- Satellite TV
- Mini Bar
- Iron & Ironing board
- Balcony or Terrace
- Coffee/ Tea Maker
- Maximum Occupancy 6
More room classes available, please inquire.
Resort Location Map
The Hideaway At Royalton Riviera CancunRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, Puerto Morelos 77500 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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