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Tukan Hotel & Beach Club

Resort Map
DISCLAIMER : Escapes.ca makes every effort to ensure that the hotel information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Tukan is a resort that is suited for travelers who are budget conscious and are solely looking for a place to stay that is in a prime beach location. The hotel is located very close to a stretch of beach with plenty of restaurants and entertainment centers. It can get a tad loud in this area, so the hotel would be best suited for travelers who are impartial to loud nightlife. The rooms are well-maintained and modern. There aren't many great food choices if you're looking for an all-inclusive deal. However, this is great for someone who wants to explore more of the Riviera Maya away from resort grounds.


Overview
Centrally located on famous 5th Avenue in the heart of Playa del Carmen, the Tukan Hotel and Beach Club is next to restaurants, bars, night clubs and shops. The resort is set on a natural area of wild vegetation with a cenote making this hotel ideal for relaxing and pleasant stays.

Location: In Playa del Carmen on 5th Avenue, 10 minute walk to the beach, 40 minutes from the airport.

Highlights
  • Walking distance to 5th Avenue's shopping and restaurants
  • Kool Beach Club access included with purchase of the inclusive package
  • Variety of packages: inclusive, breakfast plan, or honeymoon available 

tripadvisor Traveler Reviews
  • Alejandro Q :
There are many other places in Playa del Carmen to waste your money here

DON'T WASTE YOUR MONEY IN THIS PLACE!!!This place has a complete disregard for guests. Our room was delivered with a dirty bathroom that was not cleaned even after our request. This after dealing with the staff for close to one hour to accept our Orbitz reservation; they haven't received the reservation yet.Our reservation at a hotel from the same chain (Nina Hotel) was not respected. We were sent here instead. They administration gave us a hard time taking our reservation even after showing them the email confirmation (they hadn't received the confirmation yet). Clarifying this, late at night, after a long day was unnerving. It easily took them one hour to finally accept the reservation.After clarifying this, we found our room bathroom had not been cleaned. Since the hotel has *no* room phone and *no* elevator, we had to climb down to the lobby and ask for the bathroom to be cleaned. The administration chose not to do it, not even removing dirty personal items left on the sink.There are *many* options in Playa del Carmen. Don't take any chances repeating our experience. Look for a different place.This hotel relies on being near the beach, on 5a. Avenida assuming they will always be in high demand. That doesn't give them right to treat guests as if making them a favor.I repeat. DON'T STAY IN THIS HOTEL!!!

  • stuartsusmith : Calgary, Canada
Terrible hotel, barely makes 2 star

So many things wrong with this hotel. Worst thing was the shower drain was open directly to the sewer, so the room stank. We complained and initially they poured bleach down the drain, which covered up the smell for a few hours. They then made some change to the drain but the next day the smell came back. We had to keep the bathroom door closed just to breath. There was a window in the room with no curtains or shades open to the hall lights, so the room was light enough to read in at night. I turned off the hall lights so we could sleep, but staff kept turning them on. The next day maintenance put cardboard in the window, which solved the problem but looked bad. The patio sliding door was extremely difficult to open and close, plus there was no place to hang damp towels or clothes. The hotel is actually a block away from the beach, but then only those who paid the highest all-inclusive price where allowed to use their remote beach, us commoners and those who paid a lower all inclusive price could only use the pool and it's 15 loungers for 100 rooms. The hot tub by the pool was he put at the same temperature as the pool, in other words, it was not usable. Towels provided for the pool were threadbare and some had holes in them. Overall, you can find hotels twice as nice for half the cost in Playa del Carmen.

  • Lori M : Orillia, Canada
Good hotel

I just came back from Mexico and our experience in this hotel was great. Our room was in a very private spot, very clean, breakfast buffet was also good and their beach club is very "cool" lol. The hotel just offers soap and shampoo, if you need conditioner you have to bring your own. They also provide beach towels - make sure you return your dirty ones every day so they are able to provide you clean ones in the next day.

  • shlomo s :
BAD HOTEL DONT STAY THERE

I check in to the hotel on 1/5/18 and in the morning of the 6th i went to the beach room service came to my room after i request NO ROOM SERVICE and they stole from my room $300 USD cash and a Louis Vuitton Belt No hot water---NOT CLEAN---Smell BAD DONT save few $ DONT FALL TO THE LOCATION SCAM

  • Gaston Q :
Great location and price

Great location right on the 5th avenue, not too far from a middle point. Got two rooms. Good facilities and ammenities. One a/c didn’t work properly but got fixed quickly only down comment would be that they hadn’t finished cleaning the eoom properly but gave it anyways (there was rubbish when we went in), but they sorted that out immediately.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive Plan

  • Includes meals and premium alcoholic and non- alcoholic drinks at the following bars and restaurants:
  • La Ceiba buffet restaurant & bar (7:00 - 22:00)
  • Kool Beachfront a la carte breakfast (8:00 - 11:00)
  • Tulipanes a la carte restaurant & var on 5th Ave (7:00 - 22:00)
  • Legends Sports Bar & Grill on 10th Ave. (11:00 - 01:00)
  • Living Bar on 5th Ave. (8:00 - 24:00)
  • Premium Bar at the Kool Beach Club Bar (10:00 - 17:00) 
  • Use of Beach Club with palapas & beach chairs just a 10 minute walk away
  • Complimentary shuttle service to beach, runs 5 times per day

*Limited access to some food and beverage outlets during special events.

Breakfast Plan

Includes breakfast (7:00-11:00) at La Ceiba buffet restaurant

Sunwing Bonus

Tukan Hotel and Beach Club in the Riviera Maya, Mexico are pleased to announce the following exclusivities for Sunwing guests available from December 25, 2016 onwards:

  • First child eats, plays and stays free when sharing the room with 2 adults (Applicable to Deluxe Room and Deluxe Two Bedroom in Breakfast and Inclusive Plan)
  • Complimentary safety deposit box
  • A 10% discount off food and beverage at Kool Beach Club (Breakfast and Inclusive Plan)
  • A lobster dinner per person per stay on stays of 4 nights or longer (Inclusive Plan Only) 
  • 157 rooms 
  • 3 a la carte restaurants: International cuisine and Mexican
  • Bars 
  • Tukan Beach Club - watersports, grill/snack bar, volleyball, massage services, and more
  • 1 outdoor pool
  • Free Wi-Fi
  • Art & Handcrafts shop, Beachwear shop and Boutique
  • Gift shop
  • Tobacco shop
  • 24 hour front desk
  • Car rental desk
  • Laundry and dry cleaning service (fee)
  • Scuba diving nearby (fee)
  • 18-hole golf course nearby

Deluxe Room (Breakfast Plan)

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Bathroom/Shower
  • 1 Queen or 2 Double beds
  • Safety deposit box ($)
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Shower only
  • Housekeeping
  • Cable TV
  • Renovated rooms
  • To receive student group rates for this room category, please inquire for more information

Deluxe Room (Inclusive)

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Renovated rooms
  • Bathroom/Shower
  • 1 Queen or 2 Double beds
  • Safety deposit box ($)
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Shower only
  • Housekeeping
  • Cable TV
  • To receive student group rates for this room category, please inquire for more information

Deluxe Two Bedroom (Inclusive)

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Bathroom with shower
  • 2 separate bedrooms with a queen size bed or two double beds
  • Cable TV
  • Safety deposit box ($)
  • Balcony or Terrace

Deluxe Two Bedroom (Breakfast Plan)

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Bathroom with shower
  • 2 separate bedrooms with a queen size bed or two double beds
  • Cable TV
  • Safety deposit box ($)
  • Balcony or Terrace

Restaurants

La Ceiba Restaurant

  • Buffet for breakfast, lunch, dinner
  •  Mexican/International

Tulipanes Restaurant

  • a la carte for breakfast, lunch, dinner
  • Included in All Inclusive package
  • Casual dress code

Sports Bar & Grill

  • Sports Bar & Grill
  • Included in All Inclusive package

Bars

  • Legends Sports Bar
  • Living Bar Lounge 
  • Tulipanes Bar

Child Policy - Children 0-4 years are free and children 5-11 years pay special rate when sharing a room with 2 adults.   

Honeymooners - Receive a room upgrade (if available at check-in) and bottle of wine. Request at time of booking. Requires proof of marriage.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Tukan Hotel & Beach Club
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel El Tukan
Avenida 5, Norte Entre 14 Y 16, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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