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Tukan Hotel & Beach Club

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Tukan is a resort that is suited for travelers who are budget conscious and are solely looking for a place to stay that is in a prime beach location. The hotel is located very close to a stretch of beach with plenty of restaurants and entertainment centers. It can get a tad loud in this area, so the hotel would be best suited for travelers who are impartial to loud nightlife. The rooms are well-maintained and modern. There aren't many great food choices if you're looking for an all-inclusive deal. However, this is great for someone who wants to explore more of the Riviera Maya away from resort grounds.


Overview
Centrally located on famous 5th Avenue in the heart of Playa del Carmen, the Tukan Hotel and Beach Club is next to restaurants, bars, night clubs and shops. The resort is set on a natural area of wild vegetation with a cenote making this hotel ideal for relaxing and pleasant stays.

Location: In Playa del Carmen on 5th Avenue, 10 minute walk to the beach, 40 minutes from the airport.

Highlights
  • Walking distance to 5th Avenue's shopping and restaurants
  • Kool Beach Club access included with purchase of the inclusive package
  • Variety of packages: inclusive, breakfast plan, or honeymoon available 

tripadvisor Traveler Reviews
  • TLMB M : Regina, Canada
A Gem in PDC

I am not sure why this hotel gets negative reviews. First of all, if you are looking for 5 star amenities then book a 5 star. We knew going in what to expect and it exceeded our expectations. We stayed for 10 days with the Premium all inclusive plan. I would say it was definitely worth it as the food was amazing and the premium liquor was included (Grey Goose etc). We had a late arrival and after one night in our original room we decided to see if we could move (our balcony had a view of the bathrooms). They did not have anything available ground floor but for a small charge we upgraded to a 2 bedroom suite. Perfect!! The room was very clean, bed was as comfortable as you get in Mexico and we now had a pool view. The room was cleaned well on a daily basis. The restaurants had excellent food. We had breakfast in the buffet (amazing omelets) and in La Tulipanes. La Tulipanes was available for all meals. The food there was excellent as well. We really enjoyed the Living Bar. Being able to sit right on 5th and have your drinks & snacks included there was great! The service was excellent too. We had 2 waiters during our trips who gave amazing service. Caesar & Elizier (not sure about spelling). They were so friendly and attentive. Legends Sports Bar had amazing food as well. My Husband claims the Yankee Burger on the menu is the best burger he has ever had. The service there could be a little slow but nothing to complain about. Kools Beach Club was a great spot to catch some rays, have some drinks and swim in the ocean, again this was included in our package. I had a great massage there from Lupita. Overall I would recommend El Tukan to anyone. We had a great experience and would go back.

  • Chris S :
Exceeded expectations.

There are some negative reviews of El Tukan on tripadvisor. The concierge, Jesus located a lost bag. He found us at the breakfast buffet the following day. Only good experiences with all staff here. The room is updated. Great mattress, lots of hot water, good pressure. Fruit bowl and water bottles in the room upon arrival. Towel art and a balcony overlooking the pool. Good A/C. KOOL beach club a short walk away. Had massages with Vicky and Clara. Both were excellent. Nothing negative to say. Stayed two weeks. Writing this from our balcony. Cheers!

  • Peter N :
Not really friendly

I stayed here for a few days and it's quite okay. My room was large enough, bed was huge (!!) and the AC worked pretty good. Bathroom was basic, but clean. Best of all is the location: right in the middle of the tourist area. So when looking for a bar or restaurant, just step outside and you found them!The one thing I didn't like was the way I / we were greeted. Not that friendly and especially after we declined to go for the option of having our (breakfast) buffet there (at extra costs, because 'it was way cheaper than anywhere else!'), they almost made us feel unwelcome. Not everybody, some were definitely very friendly, but some of them....Other than that I probably would stay here again!

  • dfraticelli : Long Branch, New Jersey
New ice machine VERY LOUD by pool area.

El Tukan has a huge ice machine that makes noise day and night.Stay away from rooms near pool area. We have been going to Playa for 15 years and this year this machine has ruined our peace and quite. We have to close all windows to keep noise out.

  • Dansav301 : Montreal, Canada
Location and Food

The good: The property is in a great location on 5th Ave. Easy to walk to anywhere. Close by shopping and beaches. The Kool beach club is about a 15 min walk and is worth going to. Very nice beach and not too busy.The all inclusive plan includes 5 restaurants and bars which serves excellent food and premium liquor. The service at the restaurants was average, nothing special. The Bad: The rooms are dated and need major renovations. The shower was awful and the air conditioning leaked in the room, had to put a waste basket underneath it to collect the falling water and it needed to be emptied every day. The pool is small and not enough beach chairs (7).

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive Plan

  • Includes meals and premium alcoholic and non- alcoholic drinks at the following bars and restaurants:
  • La Ceiba buffet restaurant & bar (7:00 - 22:00)
  • Kool Beachfront a la carte breakfast (8:00 - 11:00)
  • Tulipanes a la carte restaurant & var on 5th Ave (7:00 - 22:00)
  • Legends Sports Bar & Grill on 10th Ave. (11:00 - 01:00)
  • Living Bar on 5th Ave. (8:00 - 24:00)
  • Premium Bar at the Kool Beach Club Bar (10:00 - 17:00) 
  • Use of Beach Club with palapas & beach chairs just a 10 minute walk away
  • Complimentary shuttle service to beach, runs 5 times per day

*Limited access to some food and beverage outlets during special events.

Breakfast Plan

Includes breakfast (7:00-11:00) at La Ceiba buffet restaurant

Sunwing Bonus

Tukan Hotel and Beach Club in the Riviera Maya, Mexico are pleased to announce the following exclusivities for Sunwing guests available from December 25, 2016 onwards:

  • First child eats, plays and stays free when sharing the room with 2 adults (Applicable to Deluxe Room and Deluxe Two Bedroom in Breakfast and Inclusive Plan)
  • Complimentary safety deposit box
  • A 10% discount off food and beverage at Kool Beach Club (Breakfast and Inclusive Plan)
  • A lobster dinner per person per stay on stays of 4 nights or longer (Inclusive Plan Only) 
  • 157 rooms 
  • 3 a la carte restaurants: International cuisine and Mexican
  • Bars 
  • Tukan Beach Club - watersports, grill/snack bar, volleyball, massage services, and more
  • 1 outdoor pool
  • Free Wi-Fi
  • Art & Handcrafts shop, Beachwear shop and Boutique
  • Gift shop
  • Tobacco shop
  • 24 hour front desk
  • Car rental desk
  • Laundry and dry cleaning service (fee)
  • Scuba diving nearby (fee)
  • 18-hole golf course nearby

Deluxe Room (Breakfast Plan)

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Bathroom/Shower
  • 1 Queen or 2 Double beds
  • Safety deposit box ($)
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Shower only
  • Housekeeping
  • Cable TV
  • Renovated rooms
  • To receive student group rates for this room category, please inquire for more information

Deluxe Room (Inclusive)

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Renovated rooms
  • Bathroom/Shower
  • 1 Queen or 2 Double beds
  • Safety deposit box ($)
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Shower only
  • Housekeeping
  • Cable TV
  • To receive student group rates for this room category, please inquire for more information

Deluxe Two Bedroom (Inclusive)

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Bathroom with shower
  • 2 separate bedrooms with a queen size bed or two double beds
  • Cable TV
  • Safety deposit box ($)
  • Balcony or Terrace

Deluxe Two Bedroom (Breakfast Plan)

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Bathroom with shower
  • 2 separate bedrooms with a queen size bed or two double beds
  • Cable TV
  • Safety deposit box ($)
  • Balcony or Terrace

Restaurants

La Ceiba Restaurant

  • Buffet for breakfast, lunch, dinner
  •  Mexican/International

Tulipanes Restaurant

  • a la carte for breakfast, lunch, dinner
  • Included in All Inclusive package
  • Casual dress code

Sports Bar & Grill

  • Sports Bar & Grill
  • Included in All Inclusive package

Bars

  • Legends Sports Bar
  • Living Bar Lounge 
  • Tulipanes Bar

Child Policy - Children 0-4 years are free and children 5-11 years pay special rate when sharing a room with 2 adults.   

Honeymooners - Receive a room upgrade (if available at check-in) and bottle of wine. Request at time of booking. Requires proof of marriage.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Tukan Hotel & Beach Club
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel El Tukan
Avenida 5, Norte Entre 14 Y 16, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.