Tukan Hotel & Beach Club

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Tukan is a resort that is suited for travelers who are budget conscious and are solely looking for a place to stay that is in a prime beach location. The hotel is located very close to a stretch of beach with plenty of restaurants and entertainment centers. It can get a tad loud in this area, so the hotel would be best suited for travelers who are impartial to loud nightlife. The rooms are well-maintained and modern. There aren't many great food choices if you're looking for an all-inclusive deal. However, this is great for someone who wants to explore more of the Riviera Maya away from resort grounds.


Overview
Centrally located on famous 5th Avenue in the heart of Playa del Carmen, the Tukan Hotel and Beach Club is next to restaurants, bars, night clubs and shops. The resort is set on a natural area of wild vegetation with a cenote making this hotel ideal for relaxing and pleasant stays.

Location: In Playa del Carmen on 5th Avenue, 10 minute walk to the beach, 40 minutes from the airport.

Highlights
  • Walking distance to 5th Avenue's shopping and restaurants
  • Kool Beach Club access included with purchase of the inclusive package
  • Variety of packages: inclusive, breakfast plan, or honeymoon available 

tripadvisor Traveler Reviews
  • krizyamelgar : Belize City, Belize
Bad Idea!

Booked a deluxe room for 2 nights (28th - 29th), we arrived at 1am and the did not had our room ready. It took them an hour to get us a room and we had placed reservation 2 days before. What we were given was not a deluxe room, it didn't even had water bottles, sheets were dirty, the pipe water had a strong chlorine smell. Also, trying to contact them to the 4 different numbers they have on line is a waste of time. Customer service was really bad, we had to check out early. Had the worse birthday experience ever.

  • ASMS2014 : London, Canada
This is not where you want to stay

This is not a place where you want to stay during your vacation. It's a 2-star hotel. Only good thing about the hotel is the cleaning ladies do a decent job. The rooms are basic. No fridge. Access to the rooms is horrible. You will be blocked by big lizards in the afternoon while going to your room. Tiny walkway. Most of the front desk staffs are rude or they are not trained to communicate in a decent way. The breakfast buffet is basic as well. They will give you welcome drink coupons which are for the bar 5 mins walk from the hotel not the one in front of the lobby. We tried once to get drinks in the bar when they saw the coupons they said it will be 10-15 minutes delay to serve the drink. We left and went at night again and because it was little late they said all we can get is either beer or soda. we just left the bar and the funny thing is the server did not even ask to take the coupon with us, he kept those and let us leave lol. The beach straight three minutes walk is the dirtiest in the whole island. You will have to walk 10-15 minutes to get a decent beach spot to get into the water. And the biggest scam is the "Kool beach club" at the end of their hotel's name. That's a separate entity and they will sell you chairs and spots in the lobby. the lowest is 325 pesos for one chair.The cleaning lady will leave a couple of small bottle of water sometimes which is not cold and as there is no fridge, you will have to walk to the lobby again to get some fresh cold water.The shower is very basic and needs upgrades. I am not sure why would everyone claim the location is the greatest. Yes, it's in the center, however, things are overpriced around this place and the beach is dirty. You need to walk further towards 2 Norte or 38 Norte to get decent prices and clean parts of the beach.Eventually, we did not bother about the hotel, we did things ourselves and had fun. In summary, if you are just considering a place to stay and don't care about hotel services, this place OK otherwise it's a big NO GO.

  • jefflizoliver : Crawley, United Kingdom
A nightmare!

Booked a suite at this hotel at the start of June and paid deposit on credit card.Arrived at 2am Uk time after a long fkight and was told that they had cancelled our reservation three days before(no notifacation) for reasons unknown. the hotel was totally full and the staff could not have been more unhelpful.Didn't even tell us where we could go for help!!There was a large croud at reception and I have seldom heard so many rude Spanish words in one place-clearly we were not the only people unhappy with El Tukan.One guy came up and said " te estas burlando de mi" and other much ruder things.The beach club which is one reason to book here is now extraSmelly rooms and poor cleaniness seemed to be problems people were complaining of. There were ants on the food.Stay clear of this place until they sort their problems out!!

  • Esther D :
Impressed!

Booked triple occupancy, flight, hotel, breakfast with Air Canada Vacations. We chose deluxe room. Was skeptical due to reading reviews. Transport from airport to hotel was very well organized, wifi in bus. Transport is organized by the company you book with and not the hotel. Hotel check in was smooth and fast, we didn't opt for the beach club, they didn't push. Room was two double beds. Small room but new and spotless. Mattresses are hard but comfortable, yes pillows are small, but comfortable. Air conditioner works very well but a little loud. We didn't care about that. Had a nice tiled shower. Maid service was great, cleaned well and gave us water bottles and fresh towels every day. We tipped 50 pesos per day for the three of us. Breakfast is ordinary, choose the omelet station for the best choice. If I had to redo it, I would just book flight and hotel and not opt for included breakfast. Location is unreal, right on 5th avenue. The Living bar is attached to the hotel, its super cool. Great drinks and food. Hotel staff was very polite and helpful. Spoke well English. Hotel has a water cooler in lobby with plastic cups, you can have fresh, cold water anytime. Pool is cute, jungle feel. Had an amazing trip, would definitely go back to this hotel.

  • Hugo M :
Changed room twice

When we got there, there were no rooms available so we have to stay on other hotel for one night. Second room in El Tukan very noise, smelly and uncomfortable. The last room (in 7 days), was on the upper floor but a big smell of trash and sewer came from the bathroom. We had no strenght to complaint again. Beach amazing but the hotel was garbage.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive Plan

  • Includes meals and premium alcoholic and non- alcoholic drinks at the following bars and restaurants:
  • La Ceiba buffet restaurant & bar (7:00 - 22:00)
  • Kool Beachfront a la carte breakfast (8:00 - 11:00)
  • Tulipanes a la carte restaurant & var on 5th Ave (7:00 - 22:00)
  • Legends Sports Bar & Grill on 10th Ave. (11:00 - 01:00)
  • Living Bar on 5th Ave. (8:00 - 24:00)
  • Premium Bar at the Kool Beach Club Bar (10:00 - 17:00) 
  • Use of Beach Club with palapas & beach chairs just a 10 minute walk away
  • Complimentary shuttle service to beach, runs 5 times per day

*Limited access to some food and beverage outlets during special events.

Breakfast Plan

Includes breakfast (7:00-11:00) at La Ceiba buffet restaurant

Sunwing Bonus

Tukan Hotel and Beach Club in the Riviera Maya, Mexico are pleased to announce the following exclusivities for Sunwing guests available from December 25, 2016 onwards:

  • First child eats, plays and stays free when sharing the room with 2 adults (Applicable to Deluxe Room and Deluxe Two Bedroom in Breakfast and Inclusive Plan)
  • Complimentary safety deposit box
  • A 10% discount off food and beverage at Kool Beach Club (Breakfast and Inclusive Plan)
  • A lobster dinner per person per stay on stays of 4 nights or longer (Inclusive Plan Only) 
  • 157 rooms 
  • 3 a la carte restaurants: International cuisine and Mexican
  • Bars 
  • Tukan Beach Club - watersports, grill/snack bar, volleyball, massage services, and more
  • 1 outdoor pool
  • Free Wi-Fi
  • Art & Handcrafts shop, Beachwear shop and Boutique
  • Gift shop
  • Tobacco shop
  • 24 hour front desk
  • Car rental desk
  • Laundry and dry cleaning service (fee)
  • Scuba diving nearby (fee)
  • 18-hole golf course nearby

Deluxe Room (Breakfast Plan)

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Bathroom/Shower
  • 1 Queen or 2 Double beds
  • Safety deposit box ($)
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Shower only
  • Housekeeping
  • Cable TV
  • Renovated rooms
  • To receive student group rates for this room category, please inquire for more information

Deluxe Room (Inclusive)

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Renovated rooms
  • Bathroom/Shower
  • 1 Queen or 2 Double beds
  • Safety deposit box ($)
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Shower only
  • Housekeeping
  • Cable TV
  • To receive student group rates for this room category, please inquire for more information

Deluxe Two Bedroom (Inclusive)

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Bathroom with shower
  • 2 separate bedrooms with a queen size bed or two double beds
  • Cable TV
  • Safety deposit box ($)
  • Balcony or Terrace

Deluxe Two Bedroom (Breakfast Plan)

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Bathroom with shower
  • 2 separate bedrooms with a queen size bed or two double beds
  • Cable TV
  • Safety deposit box ($)
  • Balcony or Terrace

Restaurants

La Ceiba Restaurant

  • Buffet for breakfast, lunch, dinner
  •  Mexican/International

Tulipanes Restaurant

  • a la carte for breakfast, lunch, dinner
  • Included in All Inclusive package
  • Casual dress code

Sports Bar & Grill

  • Sports Bar & Grill
  • Included in All Inclusive package

Bars

  • Legends Sports Bar
  • Living Bar Lounge 
  • Tulipanes Bar

Child Policy - Children 0-4 years are free and children 5-11 years pay special rate when sharing a room with 2 adults.   

Honeymooners - Receive a room upgrade (if available at check-in) and bottle of wine. Request at time of booking. Requires proof of marriage.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Tukan Hotel & Beach Club
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel El Tukan
Avenida 5, Norte Entre 14 Y 16, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.