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Viva Wyndham Azteca

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

The Viva Wyndham Azteca is affiliated with the Viva Wyndham Maya, making it a great resort for those wanting to take full advantage of the amenities of two resorts. The size of the Azteca is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Azteca. From the buffets to the a la cartes, all of the food maintains high quality and great taste. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Set in a former fishing village along the Riviera Maya, Viva Wyndham Azteca features garden-view guest rooms and suites convenient to scenic area attractions, with all-inclusive meals and snacks, and unlimited alcoholic beverages. Enjoy a choice of speciality restaurants with tasty recipes on the menu like brick oven-baked pizza which is served all day. Families have an array of resort activities, from supervised Viva Kid's Club activities to complimentary non-motorized water-sports. Guests of Viva Wyndham Azteca can play all day at the nearby sister resort, Viva Wyndham Maya.

Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets, including brick oven pizza 
  • Beautiful white sand beach with sun loungers and umbrellas
  • Plenty of sports and activities
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Maya

tripadvisor Traveler Reviews
  • AaronD719 : Lincoln, Nebraska
Hotel was right for the price but amenities were lacking

We got a very good deal on this hotel for our honeymoon so for the price it was right but compared to other all inclusives it was lacking. My main complaint was the constant attempt by the hotel to nickel and dime us with extra costs.Negatives1) As others mention you cannot drink the water in your room and they give you only two bottles of water. We brought two refillable bottles with us and had to refill them constantly. They say its for environmental reasons to save on plastic. You know what would be really environmentally friendly, is having a water purification system for your whole hotel so people don't have to rely on bottled water. Also, refilling plastic bottles releases toxins and bottle companies even warn you not to refill disposable bottles like you are given at the Azteca. My wife forgot one night and put water on her toothbrush and got sick because of it. I stayed at a hotel 20 years ago in Cancun that back then purified the water, this is pretty inexcusable and cheap in this day and age.2) Hotel ATM - went to use the ATM at the hotel which only dispenses dollars. The ATM charge was $8 then they wanted an additional 10% charge on the amount. To take out $300 they wanted to charge us $38 and then the hotel wants a 12% fee to convert your dollars to pesos! So if we had gone through with it our $300 withdrawal would have costed us $74! 3) Towels - They give you two towel cards at check in, lose them and its $20 a piece4) Wifi - No wifi in your room. Public wifi was the worst I have ever been on. Worse than a dial up modem I had as a kid in the 1990s. And to use the business center you have to pay by the minute. We tried to do some research on excursions or check the weather and it was impossible. In 2017 this is totally unacceptable.5) Booked 6 nights but only got 2 diners at the nicer restaurants. The two restaurants we ate at (the mayan place and the Viva Cafe at the other Wyndham) were both good and largely empty. Seems like another cheap ploy to keep food cost down.6) Misc charges - Charging $2 a day to use the safe. Other silly charges like asking you to pay 10 pesos to weight your luggage.Positives1) The beach was very nice and had plenty of good seating2) Staff was very nice3) The buffet was okay but the two restaurants we got to eat in were good.Unless you get a great deal or can use your Wyndham points I would look elsewhere.

  • CarlaVogel : Mexico City, Mexico
PERFECT PLACE TO RUIN YOUR HONEYMOON OR VACATION

This was my second time staying at a Viva Wyndham hotel in Playa Del Carmen. And I´m sure I will never return. This time, I chose Viva Wyndham Azteca for my honeymoon vacation and I truly regret my decision. The attitude of the staff at front desk is TERRIBLE. The “Honeymoon Package” is just a BIG LIE. At the check in, that was supposed to be an early check in, they told us that our room was not ready and we had to wait 4 hours for our room. The In-Room breakfast is a joke, it is just coffee and bread. Then we asked about the Late Check Out that, according to the website, was another benefit of the “Honeymoon Package”, and as usual in this hotel, we received a NO for an answer. The lady of the front desk just told us that it was not possible because of availability. But I insist, they don´t try for a moment to make you feel comfortable or. Welcomed. Even worst, if you are a honeymooner, it is sad that a hotel like this does not even try to make you feel special like other hotels do. Another nail in the coffin was that we attend to a breakfast with the ladies of Viva Club that are interested in selling you the membership. Clara and Fabiola, first treat you like they are your best friends, and when you say that you are not interested at the moment, they don´t even have enough education to say “goodbye, thanks for your time” and start joking with a sarcastic and non professional comment “start saving then”.What kind of impolite comment is that? and In what hotel of the world it´s ok to mock your guests assuming that they don´t have enough money just because they don´t want to spend it there?We really were interested in that membership to buy it next year. If not, why would we loose a morning of our honeymoon trip listening to them? But instead of understanding that and that every guest can also recommend the membership, we receive this really bad treatment. So, if someone asks me, I will answer that is better to throw your money away. It is a shame that Viva Wyndham only seems to care about European guests. All the guests, no matter where they came from, pay and expect to receive the same service. I wouldn't go back there even if it was free.

  • ebeth78 : Poland, Ohio
1st time to Viva Azteca

This was our first time to Cancun and first time here. Overall it was...nice. The staff was wonderful--very polite and helpful. The buffets are large and vary everyday with lots of healthy options to choose from. The area for kids was great. Our 2 yr old daughter loved it--especially the small pool area. Our room was fine--there were small "sugar ants" around the sink area in the bathroom, but if we put our things away they disappeared. The beds were comfy and everything worked. Including the AC (which was almost too cold at night/way too hot without it) The "needs improvement areas": I felt that they don't utilize the spaces they have efficiently. There is a bar across from the buffet restaurant that could be a game room or something more interesting.Poolside needs more chairs!! We ended up putting or things on the ground because all the chairs were "full" even though most of the people weren't in them. Stagger the events more and make it more obvious at check in what's available. We learned on our last day from a team member that Spanish classes were offered. Would have been nice to know earlier. Also allow for at least an extra hour of time to catch the bus back to the airport. Our bus was canceled for some reason, but the hotel called an Uber for us. A bit of a hassle, but it worked out. Overall it was nice.

  • Jenmkd : Avondale, Arizona
Decent hotel

The pool, beach, alcohol drinks, and surroundings are nice. Would like the option of water bottles and bottle soda. Only given 1 for a 6 day stay. Sometimes the water had a bad smell from cup and dispenser. All staff except front desk was very helpful, nice and went out of their way to help us all. Front desk seemed irritated to assist us anytime we talk to them. The room was clean but very plain, not even a clock in the room. The bathtub was not good. Old and covered over with something. Definitely not taking a bath there and not just my room. Even though not in our rooms lots, would like it better. Cute animal towels creations on bed from maids great though. 😊The food okay but seemed the same everyday and wanted to eat other places. (Wish we could eat outside without birds bugging us along with the bugs. Wanted inside eating area air conditioned. Tried their restaurants but we weren't a fan of that food either. Liked the vendors that came Thursday night, especially the painter. Bought 5 pictures he painted on tile for us. He was super nice and very talented. Not sure if come back to this hotel.

  • kannewalker2006 : Calgary, Alberta
Was better than we expected from the reviews we read online before booking

We found this place clean overall. The buffet was better than the buffet we had at another resort in Cancun. Perhaps a smaller resort helped with that. The rooms were okay. Drinks were not replenished daily in your room and if you can't use the water in the rooms and need to use bottled water (for brushing teeth, etc) I would expect more water provided in the rooms. I found the staff very friendly when we stayed there. Only rude people were other quests and I didn't like the amount of smoking on the resort from guests, felt like I always had to walk through it due to the design of where you can smoke. Great location to shopping, in walking distance to fifth avenue and another shopping area across from the sister resort - Viva Wyndham Maya. We ate at two of the restaurants', highly recommend the Italian a la carte, very good food. taxi service was readily available and no waiting. One of the improvements I suggest would be bar service on the beach. We didn't realize this resort was a 3 storey walk up, so be prepared, we would have asked for a ground floor room if we had known that. Overall, we had a great time, enjoyed the resort, staff was friendly. We would come back to this area but would probably try another resort that is more modern just due to personal preferences.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 10am-2am
  • Room service
  • Kayaking
  • Windsurfing
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Fitness facilities
  • Tennis with instruction
  • Use of bicycles
  • Volleyball
  • Soccer
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (Volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze (located at Maya)
  • Rock climbing (located at Maya) 
  • 234 rooms in three 3-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants: Italian, International and Mexican, dress code & reservations required
  • Snack bar
  • 2 bars including pool bar
  • Disco (located at Viva Wyndham Maya)
  • 1 pool
  • Jacuzzi
  • Tennis court
  • Gift shop
  • Kids Club
  • Fitness facilities
  • Scuba centre (fee)
  • Spa (fee)
  • Beauty salon (located at Viva Wyndham Maya, fee)
  • Medical/First aid (fee)
  • Free Wi-Fi available at the several hotspots
  • 18-hole golf course 1 minute away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Hair dryer
  • Safety deposit box ($)
  • 32" LCD TV with Cable
  • Iron & Ironing board 
  • 1 King or 2 Queen beds
  • French balcony or terrace
  • Telephone
  • Bathroom with bathtub or shower
  • Crib available upon request

Poolview Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Queen beds
  • Poolview
  • Air-conditioned 
  • 32" LCD TV with Cable
  • Telephone
  • Bathroom with bathtub or shower
  • Hair dryer
  • Iron & Ironing board
  • French balcony or terrace
  • Safety deposit box ($)

Restaurants

El Nopal

  • Buffet for all meals
  • International
  • Theme dinners 

II Palco

  • à la carte for dinner
  • Italian
  • Reservations required

Bamboo

  • à la carte for dinner
  • Asian
  • Reservations required

Xul Ha

  • à la carte for dinner
  • Mayan cuisine
  • Reservations required

Bars

  • Bar Mexicali
  • Pool Bar el Cenote

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's section of main pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Swedish massage 
  • Deep Tissue massage
  • Back & Neck Massage
  • Exfoliations
  • Lomi-Lomi
  • Reflexotherapy
  • Stress Cure Massage
  • Collagen Facial
  • Shiatsu Massage
  • Aromatherapy Massage 
  • Lymphatic Drainage
  • Flash Facial 
  • Sensitive Skin Facial
  • Purifying Facial
  • Deep Cleansing
  • Lifting Facial
  • Renova Combination
  • Ocean Harmony
  • "Tao Spirit" Package
  • "Full Renova Therapy" Package
  • "A New You in 5 Days" Package
  • Reductive
  • Hydro-Nutritive
  • Revitalizing Regenerating 

Exchange Privileges - Guests staying at this hotel can also enjoy the services and facilities of the Viva Wyndham Maya hotel. Guests are able to enjoy, at no additional charge, the "Hacienda Don Diego" Mexican Restaurant the "Portofino" Mediterranean restaurant, the Italian pizza pasta restaurant "Miramare" and the Fusion restaurant "Viva Café" at the sister resort Viva Wyndham Maya (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Azteca
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Azteca
Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.