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Viva Wyndham Azteca

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Restaurants & Bars
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Our Opinion

The Viva Wyndham Azteca is affiliated with the Viva Wyndham Maya, making it a great resort for those wanting to take full advantage of the amenities of two resorts. The size of the Azteca is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Azteca. From the buffets to the a la cartes, all of the food maintains high quality and great taste. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Set in a former fishing village along the Riviera Maya, Viva Wyndham Azteca features garden-view guest rooms and suites convenient to scenic area attractions, with all-inclusive meals and snacks, and unlimited alcoholic beverages. Enjoy a choice of speciality restaurants with tasty recipes on the menu like brick oven-baked pizza which is served all day. Families have an array of resort activities, from supervised Viva Kid's Club activities to complimentary non-motorized water-sports. Guests of Viva Wyndham Azteca can play all day at the nearby sister resort, Viva Wyndham Maya.

Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets, including brick oven pizza 
  • Beautiful white sand beach with sun loungers and umbrellas
  • Plenty of sports and activities
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Maya

tripadvisor Traveler Reviews
  • HalifaxNovaScotia_11 : Halifax, Canada
Great beach Quiet vibe

My mother and I visited this resort March 12-19 12th.The beach is clean, wide and provides plenty of lounge chairs and is only steps away from the rooms and pool bar. The waves were brilliant this week and the water was the highlight of my trip.The courtyard and 'ruins' of the grounds provided a very authentic Mexican jungle atmosphere. It was cozy and comfortable.Our check in and out was smooth. We were given a room on the 3rd floor as we asked for an ocean view. We saw a postage stamp size view of the ocean. We were very disappointed to discover the 'balcony' was more of the Romeo and Juliette style. It was too small for 1 chair and the concrete was so tall you couldn't see anything anyways unless you stand up. We asked to change to a garden view which provided a small space for a couple chairs and a small table. They were happy to help us and allowed us to see with the room before committing. The food was awesome. We have both been to plenty of resorts in various places down south and this was by far the best. Our daily guacamole and salsa was a wonderful mid afternoon (sometimes morning and evening) snack. The buffet had a wide range of delicious choices from pizza, fresh pasta, Mexican, fresh sweet breads and fruit, sushi and healthy hot options. We really loved all three a la Carts! The Asian had amazing sushi, the Mayan awesome shrimp stuffed chicken and brownie desert and the Italian had wonderful mushroom risotto.The staff all went above and beyond to make us feel welcome and help anyway they could.The bedrooms were big, the shower always had hot water and the beds were comfortable to me, however mom found them a bit too hard for her liking. Cons As I previously mentioned, the term balcony should be used loosely. If you enjoy a drink sitting outside your room, book a first floor room. The layout of the resort is a semi-circle so few rooms have a full ocean view. The pool is rather small but this diddnt bother us too much as we prefer the beach.The biggest con for me is the lack of music. There is no music in the lounge, bars or courtyard. The only music throughout the resort was found sporadically at the pool.The nightly entertainment provided music of various sorts but most often we were too tired to last until then. The animation team had a range of dance talents and all worked hard for a smile or a laugh. The drinks diddn't taste watered down however, I was able to drink surprisingly a lot more than I should without it affecting me too much. The Banana Momma was delicious. We love music so the lack of it would make me question returning. Besides that, we did enjoy ourselves and would like to thank all the staff.

  • katejaha : Saint Joseph, Missouri
Smaller clean hotel

We arrived early but were allowed to check in early. We brought our 2 granddaughters with us. This was our 10th time in Mexico and 8th time in Cancun/Riveria Maya area. We have stayed in a different hotel each time. This hotel was clean and easy to get around, nothing fancy or large. Room was on 1st floor with pool view. We paid for Superior room but not sure what that got us as we paid $2 extra per day for safe, did have small dorm size frig in room but only supplied bottled water one time with one sprite coke and orange soda. If you want bottled water in room for teeth brushing etc save your bottle or refill at snack bar. DO NOT DRINK FAUCET OR SHOWER WATER!! Only one pool but that was fine for us fairly good size and had shallow area for kids. Hot tub/spa but it was never running. Beach very nice and clean. Had separate areas for those "Vacation club members" but not an issue for us. They do hit you up to view the 90 min sessions to sell you the vacation club but we got a free week return stay. (Stay only and you have to pay extra for all inclusive.) Staff was pretty nice ran into a couple of not so nice male "bosses" but not a big deal either. Food in buffet was just okay had better at other hotels. Only allowed to eat in the 3 other restaurants twice for every 6 days. We only ate in the Italian and it was very good. You do get to use Viva Wyndham Maya facilities which also includes a trapeze for the kids or anyone that wants to do it.(free of charge) The Maya is a bit larger. two doors down. We ate in the Mexican restaurant there and the food was very good except.... I had the grouper entree and ended up with intestinal and vomiting for last day of trip (thankfully and 3 days at home). No one else in my party got sick nor did they eat the fish! We told Concierge about my sickness and he seemed unconcerned. I would say this hotel is only average, It is close to 5th Ave shopping walking about 15 minutes Would I recommend this hotel? probably not having stayed in 6 others that were definitely better.

  • Lynn G : Melville, Canada
Exceeded our expectations!

We stayed here March 11 - 19 and it was our first time to a Wyndham resort but we've stayed in Playa del Carmen several times. We usually stay at larger resorts but thought we'd try the Azteca because of its close proximity to 5th avenue. We have stayed at both 4 and 5 star resorts in Mexico, the Dominican Republic and Jamaica so I went with an open mind knowing that when you book a 4 star resort, you get 4 star amenities. We did our research and checked visitor reviews and photos before we booked and got exactly what we expected. The rooms were a bit tired but comfortable and always clean and had cute towel art everyday. The buffet restaurant was not very big but still had a great variety of food and desserts. We ate at the Japanese and Italian restaurants and they were both great. The beach had lots of chairs both in the sun and shade. We thought the pool had the most comfortable loungers, its just too bad that they didn't have a few more. But the icing on the cake for this resort in my opinion is the animation team. They were so energetic and friendly without being overly pushy and they seemed to genuinely love their job! I wouldn't hesitate to recommend this resort to anyone! I also have to say that I have read several negative reviews and am always amazed by some of the complaints.For example, a lack of English - You are in Mexico! Learn some Spanish if it bothers you. Also, we constantly seen people complaining about and arguing with the security guard for simply enforcing the no reserving pool chairs and no drinking or smoking in the pool rules which were printed clearly in "English" right by the pool. ProsAmazing animation staff Comfortable and clean roomsVery comfortable pool loungersBeautiful beach, chairs were always available10 min walk to 5th Ave ConsYou have to pay for use of in room safePoor wifi

  • Dave M : Markham, Canada
Azteca - Fun in the Sun

Patti and I spent her March Break at this 270 room resort and had a great time! We would have given Azteca a 5 overall rating except for 2 small issues (ones that did not interfere with our overall enjoyment of the property). I will start by getting those out of the way first. 1. Our overall impression of the food at both the buffet and the pool bar could have been better. There was a fair bit of variety but not always at a high quality. Somewhat carb heavy but when you are cooking for large numbers and trying to keep a steady supply of food available it can be a challenge. 2. Very limited bar service on the beach and NO SWIM UP BAR (apparently it was taken out withing the last few years). Also, you were not allowed to take your drinks into the pool. Once again, not a huge inconvenience if you had your own 'Bubba' but still, an issue for us.Once we got past those small problems we were able to have a blast! We met some amazing people, both staff and guests. We can't say enough about the Animation staff. We enjoyed them all. Young, vibrant, personable, energetic, friendly, helpful, positive, patient....I'm running out of adjectives. They went out of their way to get to know you, taking time to chat (when they had it) or sit with you at meal time or to engage you in some of their many activities. We know that that is their job but we have not experienced a better group!Only 1 pool but it was kept clean and was never really 'busy'.Our rooms were always very clean and lovely towel sculptures were there to greet us each evening. The beach was wonderful too.Lots of lounges in the shade and lots of chairs to take into the sun. Soooo much space on the beach! It was quite deep. From the edge of the hotel to the ocean it would be at least 75 meters. The Viva Maya (sister resort with reciprocal availability) was a short walk down the beach - 3 resorts away. All amenities were accessible - bars, buffet, pools, entertainment and restaurants.A big thank you and round of applause to all the staff, front line and behind the scenes for making our stay great!

  • NSTravel101 : Halifax, Canada
A 3 star resort on an amzing beach.

The resort is just ok, but the beach is absolutely beautiful. We were very disappointed with the room. The condition of the room, bathroom and especially the bathroom need upgraded. The mattresses of the Queen beds sunk so much in the middle that it was visible from the entrance to the room. Staff was rude when I brought it to their attention politely upon reception of a general customer service call. The view onto a wire fence of the next resort was also extremely disappointing. I would rate the room and the customer service as 1 star. The food was pretty good at the buffets and the food at the A La Carte restaurants was very good. Our mini fridge was never refilled and 1 small bottle of water was not enough for the week. We expected more from a Wyndham. The beach area was fantastic and you could walk for long distances on the soft white sand.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 10am-2am
  • Room service
  • Kayaking
  • Windsurfing
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Fitness facilities
  • Tennis with instruction
  • Use of bicycles
  • Volleyball
  • Soccer
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (Volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze (located at Maya)
  • Rock climbing (located at Maya) 
  • 234 rooms in three 3-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants: Italian, International and Mexican, dress code & reservations required
  • Snack bar
  • 2 bars including pool bar
  • Disco (located at Viva Wyndham Maya)
  • 1 pool
  • Jacuzzi
  • Tennis court
  • Gift shop
  • Kids Club
  • Fitness facilities
  • Scuba centre (fee)
  • Spa (fee)
  • Beauty salon (located at Viva Wyndham Maya, fee)
  • Medical/First aid (fee)
  • Free Wi-Fi available at the several hotspots
  • 18-hole golf course 1 minute away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Hair dryer
  • Safety deposit box ($)
  • 32" LCD TV with Cable
  • Iron & Ironing board 
  • 1 King or 2 Queen beds
  • French balcony or terrace
  • Telephone
  • Bathroom with bathtub or shower
  • Crib available upon request

Poolview Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Queen beds
  • Poolview
  • Air-conditioned 
  • 32" LCD TV with Cable
  • Telephone
  • Bathroom with bathtub or shower
  • Hair dryer
  • Iron & Ironing board
  • French balcony or terrace
  • Safety deposit box ($)

Restaurants

El Nopal

  • Buffet for all meals
  • International
  • Theme dinners 

II Palco

  • à la carte for dinner
  • Italian
  • Reservations required

Bamboo

  • à la carte for dinner
  • Asian
  • Reservations required

Xul Ha

  • à la carte for dinner
  • Mayan cuisine
  • Reservations required

Bars

  • Bar Mexicali
  • Pool Bar el Cenote

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's section of main pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Swedish massage 
  • Deep Tissue massage
  • Back & Neck Massage
  • Exfoliations
  • Lomi-Lomi
  • Reflexotherapy
  • Stress Cure Massage
  • Collagen Facial
  • Shiatsu Massage
  • Aromatherapy Massage 
  • Lymphatic Drainage
  • Flash Facial 
  • Sensitive Skin Facial
  • Purifying Facial
  • Deep Cleansing
  • Lifting Facial
  • Renova Combination
  • Ocean Harmony
  • "Tao Spirit" Package
  • "Full Renova Therapy" Package
  • "A New You in 5 Days" Package
  • Reductive
  • Hydro-Nutritive
  • Revitalizing Regenerating 

Exchange Privileges - Guests staying at this hotel can also enjoy the services and facilities of the Viva Wyndham Maya hotel. Guests are able to enjoy, at no additional charge, the "Hacienda Don Diego" Mexican Restaurant the "Portofino" Mediterranean restaurant, the Italian pizza pasta restaurant "Miramare" and the Fusion restaurant "Viva Café" at the sister resort Viva Wyndham Maya (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Azteca
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Azteca
Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.