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Viva Wyndham Azteca

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Viva Wyndham Azteca is affiliated with the Viva Wyndham Maya, making it a great resort for those wanting to take full advantage of the amenities of two resorts. The size of the Azteca is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Azteca. From the buffets to the a la cartes, all of the food maintains high quality and great taste. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Set in a former fishing village along the Riviera Maya, Viva Wyndham Azteca features garden-view guest rooms and suites convenient to scenic area attractions, with all-inclusive meals and snacks, and unlimited alcoholic beverages. Enjoy a choice of speciality restaurants with tasty recipes on the menu like brick oven-baked pizza which is served all day. Families have an array of resort activities, from supervised Viva Kid's Club activities to complimentary non-motorized water-sports. Guests of Viva Wyndham Azteca can play all day at the nearby sister resort, Viva Wyndham Maya.

Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets, including brick oven pizza 
  • Beautiful white sand beach with sun loungers and umbrellas
  • Plenty of sports and activities
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Maya

tripadvisor Traveler Reviews
  • Tracy T :
Won't be Back!

The front desk staff, including the supervisor were horrific!! You CANNOT check-in until 3, not too sure why Sunwing offers a champagne flight. Wifi you have to pay for and is very very sketchy. This was our 3rd stay at this resort, it is pretty evident that there has been a change in management, the food at the buffet was awful, the bacon is now kept behind the omelet station, so line up for bacon! We asked for a King room, upper floor and were given a double room ground floor, and wouldn't change it, the supervisor said "you took the key, you keep the room"! Will not be back!! You work hard all year for a nice vacation, to be treated this way is unacceptable. There are MANY resorts in Playacar to choose from...the Azteca will NEVER be a choice for us again.

  • 12yrtravelingfriends : KY/IN
Won't go back

We were group of eight this trip to Mexico. We have traveled to Mexico for over 20 years, staying at several different resorts. Viva Wyndham Azteca fell within in the two worse we stayed at along with a Riu Resort. Since we travel more than once a year we were looking for something in the lower to mid range price that looked and reviewed fairly decent. Wrong choice - should have spent another $150 each and gone to Iberostar.On the good side:Great location - can walk to Playa 5th Ave, beach was very nice, wide, with abundance of chairs. The maid service in the room was good (we always, always, always tip maid service generously). On the down side: Service: This is the only resort I can recall that does not have pool side, beach side, garden side or any side wait service. No one ever came around taking drink orders. With only two general bars, one would think there would be more service on the beach. The majority of the staff were not personable at all. We were at the buffet and one of our party asked for water thinking the wait staff would bring drinks to the table however we pointed in the direction of the drink machine. We are tippers but when we do not get service we do not tip. Service in general was not good. Rooms: We had a couples retreat room - 1300 - not great. A/C was out first night - was fixed next day but was so very loud. The way the bed is situated in that room does not allow good airflow. The shower has no shelf for personal items such as soap, razor , etc. With such a large shower you would expect to have a little clothes line to hang wet suites - not there. No pillow case on pillows - only the pillow sham (not very soft) which I hope they change with new guests. The room is supposed to be ocean view but from the balcony you can only see the ocean if you stand up - cannot sit and enjoy the view - only see a wall. Also had to pay for room safe - first time ever had to pay for that service.Food: Was okay - not excellent but didn't go hungry. Oddly enough the pizza and hot wings at pool side grille was one of our groups favorites. We ate at the Italian - not worth the length of time taken - basically same food as buffet only more presentation. Pool: Only one pool and it is not big as some reviews read. Not many pool side chairs. For a resort this size this was one of the smallest pool areas I have seen. The towel service people acted as if they were being held hostage to hand out towels. I'm not sure why they even have to use the towel card system - the towels are not something you'd want to take home. My watch got taken at poolside - never turned up at lost and found. Entertainment: What entertainment? Worse I've seen. Overall: If you haven't booked - don't. Spend little more and go few resorts down the way to Iberostar. If you have booked - make the most of it the beach and location.

  • Nataly M :
This Vacation was Paradise!

I left Mexico crying and sobbing on the plane because of what a wonderful time I had and because I knew my vacation was over and I was heading back to my real life :) In my opinion, I had the best time of my life even though I only stayed 6 days and 5 nights. I bought a package deal back in December 2016 as a Christmas present for my mom because she really deserved a vacation! I booked it for the last week of April 2016 and honestly I couldn't have picked it better! I'll break down my experience into categories:Booking:I purposely stayed away from busy seasons like Christmas and Spring Break. If you want to plan ahead like I did, the weeks after spring break are perfect because seriously there's no one at the resort and you'll have the beach and pool to yourself without worrying about waking up early to reserve chairs and space to leave your stuff. If you go during a busy season then expect the resort to be crowded! It's that simple :)Arrival:Mom and I arrived at Cancun airport and used Cancun Cab services to pick us up from the airport and drive us to the resort. I paid for private service so we didn't share the van with anyone else and I loved it!! I sincerely recommend their service if you don't want to share a ride to your destination. The driver instantly became our friend and upon leaving the resort he was our same driver back to the airport!Resort:Gorgeous!!!!!! I actually booked my reservation at Viva Wyndham Maya and upon check in, they upgraded my reservation to Viva Wyndham Azteca, allowing us to enjoy both resorts during our stay with our room in Azteca. We received our welcome cocktail and a nice cab driver drove us from Maya to Azteca without us having to pay for the ride. Supposedly Azteca has better quality and reviews but I loved and enjoyed both resorts!Staff:The staff is enormously friendly and professional!! Honestly, I felt like royalty just based on the way everyone approached me and treated me. The entertainment staff automatically became my friends as I participated in various activities such as yoga at the beach, dancing by the pool and attending the Night show! These guys can dance!!!!! And they come and hang out with you by the beach or in the dining room and brighten up your day :) Also, the excursion guy who recommended I go to Chichen Itza left a memorable impression in me. Such an educated and mature person!! After our excursion to Chichén Itza we would come and visit him :) The dining room staff also treated me like royalty lol I'm not even exaggerating! One of them in particular recommended a homemade remedy for my severe sunburn and it worked! I was sad I couldn't say good bye to him since he worked evening shift and I left in the morning to the airport. The waiting staff at the Buffett are always attentive to your needs! You get your food and sit and they will bring your drinks and clean up after you. I think I spent like $100 on pure tipping because I sincerely appreciated everyone's attentive service!Room:You're on vacation..... why would you care about the room?!?! If you're spending more time in your room than out in the sun..... you are losing out on your vacation time. It's true that the rooms are simple but if you want more luxuries, upgrade to VIP and they will transform your room. But we enjoyed the room to sleep and shower lol literally that's it! Make sure to purchase your wifi access because the resort wifi only works in the dining area but once you have access to wifi it will work in your room. Their TV service doesn't offer that many channels to watch, but we barely watched tv since we always had a full day of fun and came back exhausted to our room.I think at this point is fair to mention that I'm bilingual, fluent in English and Spanish. If you speak Spanish don't be afraid to speak Spanish!!!! They will love you and during excursions, the vendors will discount your artesanía purchases lol I'm Colombian and everyone admired my Spanish :) you have no idea how many friends I made in such a short time!!!Viva Wyndham Azteca was my paradise 😍thank you everyone who made my time special!

  • mbsub : Minneapolis, Minnesota
Very Accommodating staff

We contacted the hotel stating it was my husbands 65th birthday plus he did the DNA testing and found his siblings. They were coming to celebrate their new brothers birthday. The staff was so helpful as they found rooms in the same building on the same floor. Rooms were always clean with a special towel figure everyday.Buffett was only edible. Specialty restaurants were all very good. Bartenders were great. I think their names were Caesar, Manual and Alfredo. Thank you!Never refilled pop in fridge. They did have pour your own down at the pool bar.We like hotels with balconies and this one had "European" ones. So you could stand on it but chairs did not fit. You also had to pay a daily fee for the safe in the room and the Wi fi was terrible.

  • Laura H :
Not safe!!!!!!!

Where do I start? The feeling of being watched in a creepy way by staff? The European male guests aggressively hitting on me & my friends? The security that laughed when a drunk man would not leave us alone? The sketchy food? The horrible drinks? The subpar room with light switches, etc that didn't work? The total inappropriateness of the place for children. Please do not bring your children here, the staff is incredibly apathetic. This was the worst vacation I've ever had mostly because of the staff here. Actually, there are a couple of really great hotels across Mexico where staff is so good, you never want to leave. This place was so bad, I couldn't wait to leave. It's a shame because Playa Del Carmen itself is a beautiful part of the planet, but finding happy, kind people here is very difficult. I honestly could not wait to get the hell out of there. During the day, you could barely find a seat by the pool or on the beach. Forget about having your friends from other resorts hang out with you-you can't. You're stuck with maybe some slimy people that harass you if you're a woman or cut in line in front of you. It's a 2 star place at best. They need to do something about their attitude quickly or they are going to lose business. I wouldn't go back there even if it was free.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • All drinks - International brands, Domestic beer and House Wine from 10am-2am
  • Room service
  • Kayaking
  • Windsurfing
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Fitness facilities
  • Tennis with instruction
  • Use of bicycles
  • Volleyball
  • Soccer
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (Volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze (located at Maya)
  • Rock climbing (located at Maya) 
  • 234 rooms in three 3-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants: Italian, International and Mexican, dress code & reservations required
  • Snack bar
  • 2 bars including pool bar
  • Disco (located at Viva Wyndham Maya)
  • 1 pool
  • Jacuzzi
  • Tennis court
  • Gift shop
  • Kids Club
  • Fitness facilities
  • Scuba centre (fee)
  • Spa (fee)
  • Beauty salon (located at Viva Wyndham Maya, fee)
  • Medical/First aid (fee)
  • Free Wi-Fi available at the several hotspots
  • 18-hole golf course 1 minute away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Hair dryer
  • Safety deposit box ($)
  • 32" LCD TV with Cable
  • Iron & Ironing board 
  • 1 King or 2 Queen beds
  • French balcony or terrace
  • Telephone
  • Bathroom with bathtub or shower
  • Crib available upon request

Poolview Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Queen beds
  • Poolview
  • Air-conditioned 
  • 32" LCD TV with Cable
  • Telephone
  • Bathroom with bathtub or shower
  • Hair dryer
  • Iron & Ironing board
  • French balcony or terrace
  • Safety deposit box ($)

Restaurants

El Nopal

  • Buffet for all meals
  • International
  • Theme dinners 

II Palco

  • à la carte for dinner
  • Italian
  • Reservations required

Bamboo

  • à la carte for dinner
  • Asian
  • Reservations required

Xul Ha

  • à la carte for dinner
  • Mayan cuisine
  • Reservations required

Bars

  • Bar Mexicali
  • Pool Bar el Cenote

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's section of main pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Swedish massage 
  • Deep Tissue massage
  • Back & Neck Massage
  • Exfoliations
  • Lomi-Lomi
  • Reflexotherapy
  • Stress Cure Massage
  • Collagen Facial
  • Shiatsu Massage
  • Aromatherapy Massage 
  • Lymphatic Drainage
  • Flash Facial 
  • Sensitive Skin Facial
  • Purifying Facial
  • Deep Cleansing
  • Lifting Facial
  • Renova Combination
  • Ocean Harmony
  • "Tao Spirit" Package
  • "Full Renova Therapy" Package
  • "A New You in 5 Days" Package
  • Reductive
  • Hydro-Nutritive
  • Revitalizing Regenerating 

Exchange Privileges - Guests staying at this hotel can also enjoy the services and facilities of the Viva Wyndham Maya hotel. Guests are able to enjoy, at no additional charge, the "Hacienda Don Diego" Mexican Restaurant the "Portofino" Mediterranean restaurant, the Italian pizza pasta restaurant "Miramare" and the Fusion restaurant "Viva Café" at the sister resort Viva Wyndham Maya (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Azteca
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Azteca
Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.