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Viva Wyndham Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • Karen668297 : Terrebonne, Canada
Great Location

We just came back home from this resort. We were 6 people and we had a great time! The resort was very easy to get around and the food was decent. The rooms were a little old but clean and the beds were comfortable. What I liked the most about this hotel was the easy access to Playa del Carmen. Playacar is a nice area and very safe to walk around. Lots to do. The evening entertainment was a little hit and miss but overall pretty good. It is a fairly quiet resort our room was near the main pool and 24 hour snack bar but we were never disturbed by the noise. The beach was beautiful and we never had to look for chairs there were plenty! The only negative was the buffet. The staff was very nice, especially Hugo. However, the heat was at times unbearable. Especially at this time of the year with the high humidity. Not sure why there was no air conditioning but they could really use it. We ate at the al a carte restaurants Italian at the sister resort the Azteca it was amazing. We also ate at the Mediteranean Restaurant and it was a lot like the Italian one. Our favourite was the Mexican Restaurant. The ambiance was fun. The food was also very good. Overall, for the money we paid this was a great resort. We had a good time!

  • Gary O : Dayton, Ohio
Relaxing and Friendly

We stayed at this all inclusive and had a very relaxing time. It is a 25 minute walk from shopping 5th Avenue but amazingly quaint and safe, protected neighbourhood. We got to know it well by riding the bikes around the community. Just across the street is amazing shopping, I actually liked it better than 5th Avenue. The hotel site is clean, well staffed, and there is always someone there to help you. Food quality is mostly good but a few more options would have been appreciated. Only had one chance to eat at a restaurant would have appreciated it more if we could have increased that option. Beach was amazingly well kept with plenty of lounge chairs. Snack bar near the beach was perfect. Bar tending staff at the beach location were very friendly and accommodation. Never had to wait more than a minute for service.

  • Whitney J :
Best stay!

I loved this resort - only issue was no change in food at buffet :( how do I apply for amigas para siempre? The staff was friendly and helpful. Clean rooms, hotel, pool, and beach. There is always maintenance, and staff always willing to help you like I said previously I envy the people who come all around the world that works for amigas para siempre animation!

  • Canadabound620 : Toronto, Canada
I'd Highly Recommend !

Just returned from this resort August 29th , I call things as I see them , Viva Wynham , has it all , it's not to big , but not to small , something to do for everyone, activities , are none stop , Food is amazing , Lecarts where over our expectation's , Beach was so Beautiful , The staff , where alot of fun , dancing , sports , entertaining , Beach vendor's where not pushing , I have two boys, 18 and 20 , and they had the time of their life, none stop , Rooms where so clean , we had an issue , with a plugged toilet , and the safe , had to be recaculated , The maintenance where their in about 20 mins, to reslove both items, I've noticed a few bad reviews , about this resort , and I thought I'd find out for myself , I'm so glad , we did , My family had a great time , And we'd like to Thank Viva Wynham Resort , for a amazing stay , I'd return , anytime to this resort , And I will be recommending this resort for a long time to family and friends

  • DFW_Happy_Travelers : Dallas, Texas
OK visit - not the best & not the worst

We spent 5 nights here in late August 2017 and mostly enjoyed our visit, although there were several things that could have been better.First the good: 1) the beach itself was fantastic. Great for swimming with no undertow. The main pool area was OK, but a bit crowded with lots of kids. The adult pool is nicer, but it's quite a way from the beach. 2) The bar staff (Eron?) was friendly and remembered what you were drinking when you re-ordered, even the next day. The housekeeping and wait staff was great too. 3) Good location within a secured area (Playacar). 4) The al-a-carte restaurants ('Hacienda Don Diego' and especially 'Portofino') were nice and had really good food (and air conditioned). But, book a day before because they fill up fast. 5) the grounds where manicured and well kept. Now, the not so good: 1) This is my biggest complaint - the lack of available beach chairs because people reserve them early in the day with their towels. By 12:00-1:00, most of the good chairs are gone, even though there's no one using them for hours. By this time, the only available chairs are side-by-side and not shaded. They need a "2-hour rule" where towels are removed after 2 hours of no activity at the chair. I've seen this work at other resorts and it keeps people from reserving a chair at 9AM and then leave to go eat, shop, sleep, etc, then come back at 3PM to use the chair. 2) the La Terraza buffet food was good, but fairly typical. They say that each night is a theme night, but it's not evident in the food selection. For example, on 'French night', there was no sign of French food (unless you count French fries?). But, the absolute worst part was that the open-air dining room was sweltering and had little air flow. It was uncomfortable to eat hot food, or even enjoy hot coffee at breakfast, when you're sweating like a dog! 3) the reception upon arrival was not very welcoming. We received a "welcome drink", but no one said 'welcome to the resort', it was just handed to us! Nor did they ask about our stay during check-out, just asked for room & towel cards. Very robotic. Same with some of the "guest services" staff. 4) Fees at an all-inclusive. They charge $2/day to use the room safe, $5 for 30 minute of computer use with lousy internet reception, and $5 for lost key replacement. Ugh! 5) Room was nothing special. Very basic. One bottled water per visit. It was nice to have a refrigerator though. 6) One beach towel per guest per day. I kept one over night and was told 'no' when I went to get a fresh one the next day. Really!?!?Overall, I'm not sure I'd go back. More than likely I'd try another resort. It certainly wasn't the worst, but after spending vacations at other all-inclusive resorts, I know there are better.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)

Restaurants

La Terraza

  • Buffet for all meals
  • International

Portofino

  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required

Miramare

  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required

Bars

  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.