Viva Wyndham Maya

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Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.

  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • Matthias F :
Great. Very great!

The animation team and mention Ximena, Maryhec, Viridiana, Erick, Yaquelin is very great. I miss the team and the hotel and mexico. Thank you for all *kiss*I hope we see again on the next year. My girls :-)The Team and Hitel is very good. I love it!Nice greeting from germany.

  • linda L :

We arrived to a downpour on Sunday September 25 with high hopes that the weather would improve and it did over the next 2 weeks. We were quickly checked in but the front desk staff and escorted to our rooms. As stated in my subject the resort was good but there are some improvements that could make that would make this hotel great.Here are the great aspects of the hotel : THE BEACH: was the best clean and very welcoming.THE POOL: It was recently repaired so it was really nice could have a bit more shade but not complaining.THE DRINKS: Were top notchTHE FOOD: No complaints I gained 6 lbs lolTHE STAFF: Both the serving staff as well as the bartenders were top notch whether they were tipped or not they served with a smile.KIDS CLUB: Although I did not have small children what I saw was impressive with the quality of the staff working with the children. I saw the children making pizza, painting masks, learning to dance just to name a few I give this service a big 2 thumbs up.Now the areas that could use improvement that would give this hotel a 5 star rating:THE BUFFET: Was not air conditioned so it was really warm during meal time.THE ROOMS: Are a bit tired and could use some updating (although did not spend much time in the room)THE ANIMATION TEAM: They played their games but spend very little time interacting with the guests especially the English speaking guests, after the evening show they all disappeared shortly after, at the sister hotel the team danced and interacted with guests until the disco ended and then some. And now for information that is just a warning not the fault of the hotel but the honesty of some people: I left my bag on the tour bus one day which had my camera as well as my IPod with a few dollars. In the bag was my name as well as the hotel and my room number. We contacted the tour operator Sail Away but they claimed that no bag was found but we were the only guests sitting at the back of the bus if someone finding it was honest it could have been easily returned but it wasn't, lesson learnt.Overall we have a wonderful trip and would recommend this hotel and will probably return.

  • ksuroller : Olathe, Kansas
Great "smaller" resort among the mega resorts

Hotel: Viva Wyndham Maya is a “smaller” hotel in Playacar which is a gated community on the south side of Playa Del Carmen. Security was always keeping there eye on everything, left stuff on chair and never gave another thought about it, A couple of beach vendors that I assume had permission to walk the beach. Just told them no thank you and they never pushed and moved on. Hotel is part of the Viva chain who has several hotels around the Caribbean. They just started remodeling a building just off they lobby which will not interfere with your stay. Only irk I had is that they would only extend your stay by 3 days. Only wanted one extra. This worked out well after all because we move to a cute little hotel Mimi Del Mar town on the beach 1 block off of 5th avenue just down from the Cozumel Ferry Dock. Arrival: When we arrived we went to check-in and they saw we were RCI members and whisked us off to the VIP office to check in. Nice!! (Usually have to check-in like like a regular booking) There they gave us information on the resort, room keys etc. Any questions we had they were there for us, computers to check-in airlines, etc. Great Ladies!! The only ocean view room was on the ground floor which was fine. However they moved us to a 3rd floor even closer a day later when it became available. (Note: we had an RCI upgrade, “if available” voucher) Everyone in the regular check-in out desk were moving along quickly from what I observed through out the week.Hotel: Hotel was absolutely spotless. Had covered walkways so if it rained you never got wet. The pools had been just re-lined and were gorgeous blue color. Lots of beach and pool chairs and shade. Hotel was pretty much filled which was a surprise for Labor Day week. Must have had specials running from Europe. Mostly German, French and Italians at resort, with a sprinkling of Argentina tourists. Rooms: The ones we were in were nice and had been remodeled recently. Nothing fancy but we were only in there to clean-up and sleep. Soap, shampoo, hairdryer provided. Housekeeping did a great job everyday! Only irk was you had to pay $2.00 per day for a safe.... no big deal. We were in the south building 3rd floor 4 rooms from the beach overlooking the pool and beach. Could hear some music from the stage. We could barely hear it over the A/C which would chase you out. You can also put a sleep sound app on your phone and turn it on. Activities: You can do as little or as much as you want! Always had something going on.... Yoga, dance, all sorts of aerobics, volleyball, trapeze, etc. Water center had kayaks, sailboats, paddle boards, archery, etc. Lifeguard on duty on the beach. Had nightly shows and activities.Beach is very deep and you can walk out another 30yards almost to the rope. Parasailing, jet skis, snorkeling and diving also available. On site dive shop offered “resort” courses for those who would like to try diving with training in pool and then offshore shallow diving. We went down the beach to the Reef Hotel to the Reef Marina dive shop and dove with them. Main reason is they did night diving and would take us (4) out on basically private dives. Spa services were excellent from what I was told. Nice new gym. They also had a great looking Kids Club complete with a wading pool in it's own area.Food: The all IMPORTANT question.... main buffet was large and quite good and had a good selection for an AI. Have to get reservations to the Specialty restaurants were very good especially the Italian. If you want two of something on the menu... just order it!! The Snack bar is basically a mini buffet with food that rotates throughout the day/night. Great Pizza and burgers. It and the bar are open all night!. You can also walk a few doors down to the sister resort the Viva Wyndham Azteca. Asian restaurant is fantastic. There is a nice shopping area across the street with everything from a Starbucks, clothing stores, jewelry to a pharmacy.

  • Ethan B : Toronto, Canada
Good Value

Overall Viva Maya does a great job and does not disappoint for the money spent. We used the onsite dive shop 6 times during our trip. While the dive staff does a great job the operation could use some upgrades to bring it up to standard. Diving on the reef itself is not a great experience, but we made the best of it.We went to Maya with low expectations and quickly found that the resort far exceeded our expectations. Unlike most all inclusive resorts, the bar tending staff did a great job and never had to wait long.

  • 747boony : Montreal, Canada
Experiencing Mexico beach and excursions to explore Yucatan peninsula

A cute small hotel,plenty of vegetation but very clean, small lobby but bar with big terrasse just behind.Big buffet with great foods and very clean never traffic, free tables any time,we never went to restaurant with reservation.Good peoples and good service in front desk.They may change your room without question.Great beach, palapas and chairs for every one.Gardeners and cleaners are every where, good room service to.Beautiful beach,white sand and blue sea but smell gasoline of the small boats and seadoos.this is the only the negative side for me.In general this is a good hotel and well located.Easy to book an excursion. There are many companies in the lobby.Don`t forget the trip to Chichen Itza pyramid.I recommend you this hotel.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)


La Terraza

Style - Buffet for all meals

Cuisine - International


Style - à la carte for dinner

Cuisine - Mediterranean

Reservations required

Hacienda Don Diego

Style - à la carte for dinner

Cuisine - Mexican

Reservations required


Style - à la carte for dinner

Cuisine - Italian

Reservations required

Viva Cafe

Style - à la carte for dinner

Cuisine - Modern International

Reservations required


Lobby Bar

Relax Bar

Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)


  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.