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Viva Wyndham Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
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Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.

  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • Corey S : Calgary, Canada
Good but older

Smaller resort then I'm used to. The resort is older but well maintained. The staff are friendly and helpful. The beach was really nice with lots of chairs and trees to be shaded if needed. The food was boring and just okay, service was amazing though. The neighborhood (Playacar) is beautiful. You can go for a walk to the shopping plaza or over to Starbucks or go for a bike ride, you feel totally safe. Short cab ride to 5th ave which is great shopping adventure. Spent 3 days diving with Mexico Blue Dreams, those guys are awesome. Another great Mexico holiday :)

  • SeaKitty4c : Austin, Texas
Excellent location, friendly staff...but

First of all, the location is excellent. I have been to Playa del Carmen several times and the beach area at this hotel and in Playacar (neighborhood next to town) is beautiful. The staff was very friendly and accommodating. Service was excellent. HOWEVER, the buffet/beach food at this all inclusive LACKS VARIETY...AND CHICKEN DISHES! If you like hamburgers, hot dogs and pork, you will be ok. But you get tired of the same thing if you stay for 7 days like we did.Last year I stayed a their sister property, Viva Wyndham Azteca, a few doors down. The food there was excellent! A good variety AND THEY OFFERED CHICKEN DISHES! Since you get access to their sister property, we went to check out their buffet (although we were not allowed to partake in buffet but if you stay at Azteca , you can dine at Maya buffet (???)) and pool food. What a great variety at both!The reason I tried the sister property Maya, was because I had such a wonderful stay at Azteca. I will not make that mistake again.The reason we stayed at an all inclusive is to totally relax and not have to worry about going somewhere else for lunch/dinner. Unfortunately we were disappointed.

  • CaroleLR : Gatineau, Quebec
Pleasantly surprised by the Viva

Travelled April 15-22, 2017Direct flight - Ottawa-Cancun (Sunwing) - We arrived at the Cancun airport at 10:00pm (left 1.5 hours later than scheduled from Ottawa) - Went through customs and security fairly quickly. Canada Transfers was waiting for us when we exited the terminal. We arrived at the Viva Wyndham Maya at 11:45pm.Check-in went quick as we were the only ones checking-in at that time. Room 1351 - The room was pretty basic (2 beds, 1 refrigerator, 1 small balcony looking on the Riu next door and a service road (which was noisy in the mornings). There is a safe which we need to pay for ($15 US for the week). We also have 1 bottle of water with a note explaining that this would be the only bottle for the week and if we wanted more, we can purchase bottles. We knew this so we had brought water bottles with us. While at first we were annoyed by this, (We even tried leaving a big tip with the maids for more water bottles-- which they didn't accept), by day 2 we were actually impressed with the Eco-friendly shift. Very modern! And they have many many water stations in which you can refill your bottles, with buckets of ice too. We had breakfast each morning at La Terraza. We were pleasantly surprised with the variety of food each morning. There were 2 omelette stations (one of the stations is where the bacon is hidden). Shout-out to Fabien and Noé, the two best servers ever. Super friendly, smiling and generous!There is a snack bar that is opened pretty much all the time (11:00-7:00 and 10:00-6:30am). If you want to have lunch without going to the buffet, the options were pretty good. We had lunch there a few times, but mostly went for lunch at La Terraza because we loved the Mexican Corner and the pasta bar at the buffet. The desert corner is also to be many choices there!We had reservations (which can be made in the lobby each day) at Viva Café (International), Hacienda Don Diego (Mexican) - we preferred the Mexican corner at the buffet but the ambiance is pretty cool. We also had dinner at Miramare (Italian) which was our favorite.Pool/Beach - We spent the first few days at the pool (water was very warm) as there was a bit too much sea weed in the ocean. There is also an adult pool which is really nice for those who need a break from the screaming kids. The last few days of our trip the sea weed was gone so we spent those days at the beach - Playacar beach is so beautiful. There is no pool bar and although the resort was full during our stay, we found that we did not have to wait long for the bar service. The animation around the pool is pretty good (not too pushy). They offer water aerobics every day at 11:15, and we were astounded at the amount of people who joined in. Great music and fun, and again, nobody pushing us to join. We had one full day of rain during our stay and found that there was several covered areas where we could sit, drink, play cards which was pretty nice (all rooms also have a courtesy umbrella big size).There is a nice area next to the lobby where you get the free-wifi, we enjoyed the non-smoking section of this area. (There is even a non smoking section on the beach) . You can get free wifi in this area but also have the option of purchasing wifi ($45 US) which gives you access throughout the resort (including our room and the beach).Spa - We enjoyed have a nice massage on the beach (had the option of having the massage at the beach or at the spa). We had requested a late check-out but due to the hotel being full capacity we could not stay in our room past 1:00 pm (check-out was at 12:00 - they gave us an extra hour). Our luggage was safely stowed in a locked area. We had access to the showers in the gym, which had fresh towels.Nightly shows - We did not go to any of the shows as our dinner reservations were always later, but the shows are outside and offer plenty of sitting options, very vast and spread out area, which is pretty nice. When staying at the Wyndham, you get to have access to their sister hotel the Azteka (2 or 3 hotels further down the beach). We took walks on the beach and stopped there for drinks and swimming in the pool. We also could have booked dinner at the restaurants there and they offer shuttle service to get there and back.Don't be fooled by the 3-star rating, this hotel was very up to par and we would go back any time!

  • B.D. M : Indianapolis, Indiana
Decent hotel for the money!

We stayed here for Spring Break with 4 kids (14,16,17,18) and 4 adults. Overall we were happy with our stay, but the food being the only real downfall! The buffet was not the best. Everyday the same with little or no variety. The dinners were themed supposedly, but other that an Italian or Mexican flag hung up, the items were the same from the night before. The chef needs to learn variety in his menu! We dined at the Italian restaurant on property also, but were very disappointed at the variety and quality of food! The Mexican one wasn't bad though. BTW....You can only pick two ala carte places during a 6 night stay! Best food we had was d-town at a local Mexican joint! Rooms were decent. Service ok. Overall staff friendly minus front desk folks. They charge to use safe? That was a little much! Nightly entertainment if you so desire. Walking distance to decent shopping and a Starbucks. Beach nice, plenty of chairs, water clean, and pool nice too..Wyndham could out a few bucks in the place to upgrade it to their standard.

  • lazydiasy : lazydaisy

Nearly checked out on check in & wish we had. Had a nice time as we were part of a group but was very pleased to leave. Big pools lots to do & entertainment every evening. Food & drink plentiful. So so many people.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)


La Terraza

  • Buffet for all meals
  • International


  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required


  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required


  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)


  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.