Viva Wyndham Maya

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Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.

  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • tattooedmamma : Toronto, Canada
Good value, great beach

I stayed at this hotel from Jan 5-12. Two adults and two children and we had adjoining rooms. This was arranged prior to arrival and we appreciated that our request for adjoining rooms was honored.We chose this hotel because it is in Playacar and we love the Playacar beach. There were many lounge chairs to choose from at the beach, regardless of the time we got there. While there are not a lot of palapas, there are many chairs under the palm trees so we were always able to get shade as needed. Because we arrived around 6:30 pm, our check-in was quick and efficient and we were taken to our rooms immediately. With two double beds, the rooms are small and a bit dated but more than adequate for our needs. A couple of things regarding the are only given one bottle of water on your first day and the fridges are not stocked at all. While water is available at all of the bars and at the buffet, there are signs saying not to refill water bottles. This was not an issue for us as we brought refillable water bottles from home. The rooms also only have liquid soap and shampoo in the bathrooms, no other toiletries. The in room safe is also not included, which is unusual but at at cost of US$2/day, not prohibitive. However, there is also the Environmental Fee of 20 pesos per day per room that has to be paid as well as a fee for premium wifi service so the extra costs can add up. As others have stated, the free wifi offered was only available in the lobby area and service was spotty at best, so if you needed to stay connected, you had to pay extra.The snack bar by the pool was very good but there was often a wait for the pizza, however, it is worth waiting for. We always found something to eat.We ate most meals at the buffet and were happy with the choices offered there. There were always tables available and the staff were quick and attentive with your drinks and clearing the tables. We did not eat at any of the a la carte restaurants so I cannot comment on those.The animation team was very engaging and always doing something around the pool. They tried to get people to join them, but were also very good about leaving you alone if you just wanted to relax.Seats around the pool went fast and were sometimes hard to come by if you weren't out there first thing in the morning. However, the adult pool at the other end of the resort seemed to be less busy, maybe because it's location was so far from the beach and everything else.All in all, the hotel was very good value and we would definitely return.

  • kipperCalgary : Calgary
News Years 2018

Visited Dec 30- Jan 6/18. Check in was slow as we showed up just as tour bus unloaded. To be expected. We were able to get a few drinks and chat with people in line so no problem. Checked in to room 3212. Building is the furthest from the beach but trade off is that it is quiet. Keep in mind resort is not that big and you can get around most anywhere in a few minutes. We arrived late but buffet still had a few things to choose from so had a quick snack and went down to the entertainment area. Caught the evening show which was pretty good.Room is ok but lacking a few things we normally have at all inclusive in Mexico. No face cloths. No in room coffee maker. Fridge is not stocked. None of these are essential but nice to have. Balcony in this particular room is super small, There are 2 chairs and a table but little room for anything else. This was disappointing because we do enjoy sitting out on the deck. Cleanliness was good. Housekeeping daily. Nice separate shower and toilet area made the room more usable for sure. They did charge us extra to use the safe which |I found odd. It was 2 USD a day so again no big deal but beginning to get a little irritated by the little things.Beach......excellent. Sand excellent. Water excellent. This place has an awesome beach. Lots of beach chairs available with sun and shade. Water is clear and warm. Surf was minimal and beach was swimmable every day we were there. Location in Playacar. 20 minute walk to 5th Ave in Playa Del Carmen. Can take the beach or the street. Location in my view is great, central to activities in the area.Staff all very good. Great service wherever we were. That said there was no bar service around the pools or beach area. Again not a problem. Bar was nearby and service was generally pretty quick. Buffet food was disappointing. Never went hungry but evening buffet lacked flavor. Breakfast was good with great selection cereal, fruit, yogurt, omelette bar and fried eggs cooked to your liking. Lunch at the pool area buffet was really good with fresh pizza burgers salsa and chips salads etc. In general not a bad place. Would I return? Maybe. We have stayed at a number of other resorts in the same area in Playcar and they are all very nice but the food has to be considered when staying all inclusive and in this case others we have visited had overall better food.

  • archates : Wroclaw, Poland
Fantastic vacation again!

I came back to this hotel and I don't regret it. Food is delicious, every a'la carte restaurants are worth to visit and try great dishes. You will never be bored there, because the animation team is doing a very good job. The rooms are clean and many rooms are very close to the beach.

  • Mario H :
Very nice place

The resort it's very very nice, the rooms are big and very clean.It offers several options for pools and has a nice beach. It's not a 5 for me because the food options are not the best, I would like to see more options in for food.

  • SFgirl : San Francisco, CA
Very disappointed

I like to preface my hotel reviews with this...I worked in hotels for 6 years and was a hotel trainer for 10 years, with over 250 hotel nights per year. I understand the business of hospitality.Score so far...Check in - 0Waited 2 hours for our room to be ready. Was told it is a fantastic room, so the front desk didn't want to change it to a room that was clean and ready. Great. Get to the room and there is only one bed. Travelling with my sister, reserved a room with 2 beds. Staff at front desk reacted as though I was asking too much for the room type I reserved & paid for in advance.Finally moved to another room. Two double beds, yes. View, hardly (see photo)This is an AI resort. Not a fan...but that's another story. What's not included? The room safe. No big deal, but they ask at check in if you want to use it. Now the hotel staff knows that we may have passports or other "valuables" somewhere in the room. I'm not concerned, it just seems very odd!3 more nights here...hopefully it gets better.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)


La Terraza

  • Buffet for all meals
  • International


  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required


  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required


  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)


  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.