This site requires JavaScript. I will only be visible if you have it.

Viva Wyndham Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • N P : Brampton, Canada
Clean & Safe resort to enjoy.

Our first experience in all inclusive resort and at Riviera Maya, we had great time and all positive about this resort.Resort:Changed our room twice without any headache, very friendly staff, they all work hard to keep the place clean, they clean entire shore line, beach bench area, pool & all the garden every day. Good room with view over resort from balcony, mattress & pillow are regular, but they kept room clean, no issue with hot water or AC. Food:We are little picky eater, but we had no issue with all buffet restaurant, it has all variety with different culture food day. Fresh breakfast & live prepare few food & really good workers, serve you with smile & curtest. All 4 restaurants ware nice & quality food. Off-course the test is subject to individual & kind of food you use to.Entertainment:Good, Young talented group (6-8 ) keep day time activities, such as pool game & dance active, Night time show were good, we enjoy the best of Latino & Madonna show, real good, we like it, also they kept timing good, so not loud music after 11 PM, which were good so, no issue with your sleep, if you stay close to pool or ocean side.Overall:Wifi work fine in Lobby, No good choice of TV channel, (Who needs any way), Bar staff were good too & knows how to handle the crowd. Water down drinks which is normal & needed. Good security process, place located good place you can go to bicycle ride out side the resort & enjoyed it. Cata-marine included during day, beach valley ball, table tennis & other activities. No issue with water or mosquito, don't hesitate, go and enjoy great weather & beach & green. I am impress with their single water bottle policy which keep resort clean & promote green policy. Yes We will be re-visit the riviera Maya per sure, Like it so much.

  • marchbreakneeded : Ontario
A real gem steps from the beach

We revisited this resort after about 10 years. We took our kids and had a great time with all the programs. We flew Sun wing out of Montreal. This trip, we noticed some improvements but the beach was even better. We visited this time with my brother in law and his family. We had adjoining rooms on the third floor with ocean view rooms. The resort was extremely clean, where we saw the pool guys start cleaning before daybreak, the cooks taking temperature of food, and the maids working tirelessly. There were plenty of sunbeds, but the 2nd last day, one of the security guys came and told us we can't "reserve" sunbeds over one hour. (Even though we were one of the first people who sat at the pool and all the loungers were available). I explained we were simply going for breakfast. We did see him take two groups belongings, take their towels to the hut and their belongings on the side. The food was delicious, 5 * at the a la carte restaurants. We only wished we could go to all of them. Our favourite was the Italian. The buffet had varied but standard food too. The omelet stations were great but wished there was a make your own pasta station (as many other resorts have). Special shout out to Omar in reception who managed our reservations, Marco at the buffet and Gregario at the pool bar (who made THE best strawberry daiquiris). Every staff member would take time to say Hola and ask if there was anything they could do for you. We walked into 5th avenue on the beach one day and carried our wares back. We took a cab another night and spent a few hours shopping. It cost $15 for a van for 6 people. The best part of this resort (among many other things) is the access to the beautiful beach. We could walk in both directions along the Mayan Riviera and it was very safe and clean. The beach has been restored since we visited last and was quite wide. The rooms, food, drinks, people and quality was top notch. It is not a listed 5*, but I would not hesitate to visit again or refer others to the VWM.

  • Niki F :
Garbage

This Hotel have 5 stars on its website but it is a big lie it is barely 3. I travel a lot and have a lot of Hotel experience and it was the worst one.It is a low class and low level place to stay, the internet speed was awful and you can not even open a single page, rooms didn't have blankets, the pillows were like for 10 years ago.

  • Taylor S :
Mediocre

When we arrived, we waited almost 30 minutes in line to get checked in. There were only two people working the front desk at prime time. We then went to our rooms and they were very clean, which was great to see. After 12 hours of travelling, we were quite exhausted and decided to go to bed early. Our room's balcony faced the 24 hour bar. They would blare music right at the pool beside it and we could hear the evening show quite loud. I had to buy ear plugs by day 3 because I had had enough. We asked to move rooms but were sloughed off twice. The pillows were very lumpy as well, and we had no hot water (even after 2 times of calling and having someone come "fix" it). Staying 5 nights only allowed us 2 reservations at the restaurants, which we found a bit ridiculous. The buffet gets old after a day, so we often went into town for meals (defeating the purpose of all inclusive).For positives, the adult pool was very quiet and relaxing, the resort was clean, and staff were very friendly and helpful. The beach was beautiful and had lots of shaded area to relax in for the pale folk like myself. Being in a gated community also made the trip more relaxed, knowing it was secure.

  • Jeff B : Minneapolis, Minnesota
Enjoyed almost everything

This is our 2nd year in a row staying at the Viva Maya. We also stayed there 2 years back in the early 2000s.Upon arrival, we were slightly disappointed that we did not receive a welcome drink. And we had to wait until 3:00 for our room (that is their policy, so no big deal)The beach is wonderful, and the grounds are well taken care of. Everything was clean. Everyone was super nice and friendly; bartenders, restaurant staff, maintenance staff. That part really made our stay nice.I utilized the bar quite a lot. I mostly enjoyed the beer which was cold and refreshing. I had some mixed drinks too. The bartenders were all very friendly. If there was a line, they usually had my beers poured and ready to go by the time I reached the bar. We ate dinner at the Mexican and Mediterranean restaurants onsite, and the Italian restaurant at the sister resort, Viva Azteca. All 3 dinners were wonderful, and the service was perfect.The other 4 nights were at the buffet. We ate all breakfasts at the buffet, and about 1/2 of our lunches. We thought the buffet was quite good. The poolside buffet was handy for days where we didn't want to change out of swimsuits. They had pizza there from a woodfire oven that was very good in my opinion. During 1 of our lunches at the buffet a staff member sat down with us and we enjoyed chatting with him.We watched the shows every night and found them all to be entertaining. The Animation team are certainly talented.Complaints:1) Our room was basic but clean (Room 1268). The biggest downside to our room was that it was at the bottom of the stairway, and in that area people tended to congregate and talk. The sound echoed making our room quite noisy.2) There is no internet in the rooms, and it cost $35 per device for the week. 3) There is only 1 cash machine, and it dispenses in US dollars, and it is a rip off. It told me it would charge $5.80 + 10%. But then there was another $2.50 fee that I wasn't told about, plus a small fee that my bank charged. All in all it cost me $15.73 to get $60. Shame on me for not bringing enough cash. But, I tipped a lot and ran out.*** I really wish there was an ATM which dispensed pesos ***All, in all it was a great stay, and a good value.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)

Restaurants

La Terraza

  • Buffet for all meals
  • International

Portofino

  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required

Miramare

  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required

Bars

  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.