Viva Wyndham Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • Canadiansenora :
Canadian señora

We just returned from Viva Wyndham Maya for a family wedding. The wedding was wonderful and thanks to the wedding planner for that! We had some rain and she handled everything perfectly. We had nothing to worry about. Thank you, so much! The resort was a perfect size for a wedding. The check in was good. The room was the cleanest ever. Not a speck of sand all week. Any issues were addressed immediately.Beach - fantastic Kids loved the kids club and the pools. Adults enjoyed the adult only pool :) Food was average, (some people were sick) wifi was iffy, but that was expected.Great hotel for the money. It's not a huge five star resort, but that's not what we were looking for. It was comfortable and clean. Would recommend and return

  • sheris249 : Lethbridge, Alberta
Wonderful. Very relaxing.

This was our first time at this resort and we would definitely go back. The staff are all very welcoming and helpful. The lady cleaning our room was outstanding. I wish I could thank her personally. 11 out of the 14 days we were there she made us towel creations. Everyone was unique and different. They were all beautiful. When you go to the buffet in the morning, make sure you look for Francisco and his black Ferrari (aka coffee cart). He always welcomes his guests, pours a perfect latte and has a huge smile on his face. Great way to start every day. Thank you Francisco. The bar staff were also great and they make an amazing cappuccino.The pool crew offer Zumba, water aerobics, games, dance and Spanish lessons. They are having fun all day long and really get guests involved. This is a very eco friendly resort. You get 1 free bottle of water in your room that you can refill at any bar with filtered water. I recommend bringing your own water bottle to refill. Overall, we had a fabulous time at this resort and would definitely return.

  • Haleigh G :
So-so

Came to Mexico for the first time with my fiancé and another couple. This was our friends second time. I read a lot of reviews about this resort and thought it sounded great - I believe it was rated around 4 stars but I have to give 3 and will probably not be back. Pros: The rooms are super clean and the cleaning staff does a nice job each day. We did not have any AC issues - if anything we were cold in our room. Multiple bars - lobby, adult pool and main pool area.. all move super fast and the bartenders are great! The beach is absolutely beautiful!!! Rooms are quaint and nothing special but you don’t go for the room!Cons: Only 1 bottle of water for free, we had to stock our own fridge. You cannot drink in the main pool for reasons were unsure of. There was a woman in a white shirt (assuming she was a part of management) who would continually watch you and approach you if you even lean over the edge of the pool for a drink - we called her a nazi.. it was a bit intense. We didn’t find out until 5 days into our trip that you can drink in the adult pool that is very secluded, quiet and away from ocean ( wish they would tell you that when they scold you). There is hardly any music anywhere in the resort. The main pool has daily Zumba with the same repetitive playlist. I do not want to hear Levels by Nick Jonas ever again. My last complaint was the food. You can only go to three on-site restraunts during your stay. The restaurants are great but the buffet is .. disgusting. You cannot make a cohesive meal with any of the options. I was dying for a filet or shrimp and would be willing to pay more but it was not offered. On the flip side, I would have killed for a chicken nugget. Every morning I️ had sausage and potatoes because the options were just below standard. Bland or overly sweet. Overall, I will not come back to this resort. We met a few couples staying two weeks and the first thing that came to mind was “I would never survive on this food for that long”.

  • gettekopp :
Disappointed

It was as far from what I expected. I read the reviews and sadly they did not disappoint. I unfortunately booked with Sell Off’s Lucky 4 Deal and looks like I got the short end of the stick. The staff were almost rude at times when dealing with concerns, pardon me, some staff not all. The only upside that it was close to Playa Del Carmen, so whatever we saved in booking accommodations we more than made up in buying food and drink elsewhere. I read a previous review and the gentleman said, “you get what yo pay for”. Which is entirely true, so if you are trying to save money, I’d do some research and get a better bang for your buck.

  • Lori G :
Nice trip

Since the reviews were all over the place I was skeptic when booking this hotel. However, I was pleased with our stay. The grounds are clean and well kept. There is a large variety of food and you can surely find something to satisfy. Hamburgers at snack bar are good. Drinks and bar service is good. The not so good. Front desk check in not very upbeat or welcoming. They charge $2 a day for safe use which is actually is just dumb for an all inclusive. Bring your own towels and tell them to keep their towel cards as they will charge you $20 a piece if you lose the card. Overall we enjoyed our stay and would return.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)

Restaurants

La Terraza

  • Buffet for all meals
  • International

Portofino

  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required

Miramare

  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required

Bars

  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.