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Viva Wyndham Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • Julio G :
Yearly Family Vacation

We got a really good deal on Expedia which is why we feel 3 stars is a fair assessment of our experience. We booked for 6 nights and the food is not of very good quality even though the staff tries really hard to make miracles with what must be a very low F&B allowance per guest. Unfortunately, it rained on 4 out of the 6 days and my biggest criticism is that the hotel did not offer any alternatives to spend entire rainy days at the resort. If they would have some foosball, pool, video games it would had helped pass the time better. Our best day was when we rented a car and went to Coba and Tulum on our own. Avoid June to August as is rainy season!

  • Oreste G :
Basic all inclusive, with mass oriented services

This is an all inclusive of a 4 star ( more like 3.5 ) category where all services and amenities are oriented to the bulk consumer.Rooms: Standard rooms. Better rooms are in the buildings in the back but you have to walk longer to the beach. Safe box for an extra USD 2 per day. Ask for a pool view and avoid noise rooms close to show theater.Food : It is OK, plenty and fresh, not much specialties though. Do not expect much from the "regional" days as the same food is only shuffled around in the buffet room, with more regional decorations than actual region dishes.Internet : Free only in crowded lobby area. Room is premium access at 35 USD per week ( slow 2 MBps ) or 15 USD per day. One device only, so be prepared to share internet from your one allowed device.Beach: nice beach, 2 km south of ferry pier. Basic water activities like sailing, body boarding and sit on top kayaks. Chairs in beach will fill up soon.Pools : average pools, no wet bar. There is an adult pool in the back if you want a quiet place to read.Gym and other sports : Gym is standard machines and weights with 2 TRX stations. Tennis shoes required ( too bad as I run barefoot ). Archery, sit this one out, not the proper equipment. Tennis court available.Scuba center: probably the best feature in the hotel. Courteous and efficient service. Professional knowledgeable people. Cozumel dives and PADI cert available.Show: Some nice shows at night, for about 50 minutes.In general, depending how much you pay for it, its is a good base camp for visiting the area, although not for a resort only stay.

  • Trippingman : providence
You'll Most Likely Enjoy Staying Here

This was a family vacation. The Wyndham chain does a good job providing something for everyone. However, nothing really stands out as being excellent. It's a solid good. Our boys enjoyed trying out the trapeze. The shows were good. However, the beach animation team, while good, constantly blasted the music. At times it got to be too much. The pool is on the small side and usually was kind of dirty by the afternoon. The have a nice poolside snack bar which was quite convenient. There are activities for people of all ages. The beach is beautiful and spacious. There is a pool for adults that is located in the upper half of the property. It has a pool bar and is much quieter than the other pool area. The food is your typical all-inclusive variety. We had no problems with any kind of food related illness. The theme restaurants are okay. They have certain rules for attire that must be followed or they won't allow you in. Also, there are exchange privileges with Wyndham Azteca. You can visit there and have food and beverages. We actually preferred the Azteca.All in all this is a good hotel for a family vacation. It's a solid value, well maintained with a friendly accommodating staff. It's hard not to have a good time here. After all, it is Playa Del Carmen!!!

  • Michael B : Lakeland
Beatifiul Beach, Excellent Service, but please keep on reading....

My wife and I just returned from a fantastic vacation at Viva Wyndham Maya. The beach is one of the best we have ever enjoyed. The staff was friendly, hard-working and very helpful. The hotel is a little bit older, but we found that to be part of its charm. Food and beverage? Good to great. We had two meals at the table service restaurants - we opted for Don Diego and Portofino. Both were excellent, and very accommodating of my wife's gluten intolerance. Service was far beyond our expectations and the food was creative and expertly prepared. We also enjoyed several meals at the buffet, which served a variety of fresh foods. There were enough choices that we did not get bored over the six days we were there. Added bonus: the servers can deliver beer and wine to your table, or you can serve yourself from taps at the beverage area! The beer is Dos Equis draft, and the soft drinks are Pepsi products. At breakfast, they offer a wide variety of freshly squeezed juices in carafes on ice - watermelon, guava, mango, banana, etc,Room - we stayed in room 1318. We requested ocean view with a King size bed. We could see the ocean (a little, if you really tried), but the room had 2 queen sized beds. We talked to the front desk about it, and were told there was none available. We were encouraged to check back the next day at 1:00 pm, but by then we were settled in and didn't want to waste precious vacation time negotiating.Why 4 stars and not 5? Based on our experience with the room, and a conversation with the Concierge, we started to believe that in order to get the better amenities, you have to buy into their timeshare program. At the resort, the guests are given wrist bands - blue for normal guests and yellow for the members. There are members only perks - preferred seating at the beach, better location in the buffet dining room, just to name a couple. We got the impression that we would have gotten the room we requested if we were members.BUT! Our experience was overwhelmingly positive. The Entertainment was a lot of fun. The beds were comfy. The sheets were high quality. The cocktails were outstanding, and the bartenders hustled to make sure that everyone was happy. The mojitos and Margaritas were particularly outstanding.We brought a roll of $1 bills and tipped liberally, though we never felt that it was expected. We would certainly come back in the future, and definitely recommend Viva Wyndham Maya to anyone who is considering staying there.

  • Stewartsix : Ottawa Canada
great for the budget friendly traveller

For the price you really can't beat the Viva Wyndham Maya. It is on the same stretch of beach as many much more expensive resorts as well as many luxury homes. The buffet food is average and the rooms could use improvement but the staff is amazing. The grounds are meticulously kept, the beach area is gorgeous and the a la carte restaurants are lovely.Food: As many have mentioned, it is nothing special. We love Mexican food so there was always something to eat. Corn tortillas with whatever meat was being served, salsa and guacamole. Lots of fresh fruit, healthy options always available. There was a bit of variety, depending on what nationality was featured but some of the offerings were not very appealing. We really enjoyed the food at the a la carte restaurants, especially the Mexican one (Don Diego) as well as the international one (Viva). Plenty of choices, well presented and service was great.Rooms: The worst part of the hotel. Very basic, beds very hard and we used our towels instead of the awful pillows.(My daughter and I brought our own based on previous reviews). The day we were leaving they were adding refrigerators to each room, which \i think will be handy for drinks etc.Many people have mentioned the staff so I won't say much about them except to mention the concierge Raul who was so helpful and friendly. He was one of our favourite parts of this resort.The location is excellent. Within easy walking distance of Playa Del Carmen. Beach is well kept, cleaned each morning and lots of shade and chairs to relax.Wifi is poor but who really wants to be on their computer on vacation? It was actually great to be free of technology. If you really want, you can go into town and buy a new simcard for your phone that allows data and it's cheaper than what the hotel charges per device.Definitely a great resort for the price, especially if you know what to expect and are flexible. Just enjoy being on the beach and in the Mexican sunshine with a nice cold drink.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)

Restaurants

La Terraza

  • Buffet for all meals
  • International

Portofino

  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required

Miramare

  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required

Bars

  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.