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Viva Wyndham Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • Hector P :
Family Vacation

I was amazed by the way the staff treated us! The rooms were a little small but the beds were comfortable. The food was very delicious. The maya food could be better, rooms were very clean. The WiFi however, a bit disappointed, the man who greeted us, Issac was very polite and helpful to us. Overall it was a great vacation, I can't wait to come back again. Once again, a big thank you to the staff at Wyndham Maya!

  • Marc B : Sainte-Adele, Canada
Very close to perfect!

I loved my stay here! Although my room was a little sparse and beginning to show signs of wear and tear, it was very clean, functional and quite comfortable. A five minute drive or a 30 minute walk to 5th Avenue, the complex is impeccably well maintained, well thought out and a easy to navigate. I particularly liked the jungle in between the two main buildings where one can sometimes see some small (friendly) animals.The food at the buffets was very good, varied and replenished in a timely manner. I did not feel the need to try any of the à la carte restaurants.The biggest asset of this hotel is the kind, competent and relatively friendly staff: they work very hard at their respective jobs. This hotel is very well staffed. Please don't forget to occasionally tip, here and there. A little goes a long way and they sure as hell deserve it. The clientele is mostly european couples and famillies so everyone was well behaved and polite...even the kida! I was glad to see that there were very few americans, who can be loud and obnoxious.My only complaint would be the fair amount of old cigarettes butts in the smoking section of the otherwise beautiful beach. An easy fix, if the management wanted to adress the situation. (I'm a smoker and usually cleaned up the area around my beach chair) The beach peddlers were plentiful (this is Mexico, after all) but weren't agressive or intrusive. A smile and a "no, gracias" and they were on their way. There were always lounge chairs to be found somewhere, regardless of the time of day. I would love to come back to the Viva Wyndham Maya, an almost unbeatable value. Highly recommended!

  • WhiteDog711 : Colorado
Rip-Off price for very average "resort"; more of a 2+ star hotel with low budget food

Leaving this "resort" left me feeling utterly ripped-off. The food is only fair, you are limited to the number of restaurants on site that you can visit, you are charged an additional fee to use your room safe, one bottle of water per STAY is provided in the room, the alcohol is so watered down you need 4 drinks to even get a buzz, the front desk and concierge services are poor, unfriendly and they seem over worked even though we tourists are paying a small fortune to be treated courteously, the location is nice of course as our the grounds, but the high price charged here does not equal location only. We expected much more and certainly not to be ripped-off. We will not be back, have stayed at the RIU Playacar in past and loved it, but obviously Viva Wyndham is poorly managed from a customer oriented standpoint, and we would recommend the manager be replaced to improve and reflect the high quality offered by other Wyndham offerings. Until then, I would discourage anyone from staying here. You can do much better elsewhere for the price.

  • Guy C : Winnipeg, Manitoba, Canada
We would go back in a second !!

We were at this great resort during the Christmas week of Dec 24/16 - Dec 31/16.Check-in was very fast and got a room on the pool side 2357 and was very quiet.Rooms were very clean and beds comfortable. Staff left towel decorations daily. A/C worked great! Resort is the perfect size...not too big to require golf carts to get around. You can walk from one end of the resort (lobby) to the beach in less than 3 mins. Food was delicious. Buffet had enough variety for a one week stay. We booked 3 a la carte reservations no problem and we were very happy with the service and food. We asked for more at each restaurant as it was soooo good. We went to the Don Diego Mexican, Miramare Italiano and Viva Café International.Animation team was great. Our kids loved playing volleyball on the beach vs the animation team ! There was always something to do, if you wanted to.Staff were very kind and remembered you even when they weren't working. A big thank you to Armando at the lobby bar, Raul at guest services, Eder at the pool bar. Keep up the great work and keep smiling !!Beach was excellent wide and clean. free activities included kayaking, hobbie cat rides, beach volleyball, and boogie boards. No problem getting beach chairs or towels.Free bikes at the resort was a big plus for us. We were 2 families so 8 in total and we went to 5th Ave 2x by bike. What a great experience to bike in town and explore and visit all the little shops. This also allowed us to go visit other friends who rented a house near Playa del Carmen.Overall it was a great family trip and we would recommend this resort to all our friends and family.

  • JM D : Ottawa
We would go back. There ARE a few things that people should be aware of....

Awesome boutique resort in Playacar, about an hour from the airport. It's nice to be in a place where the edge of the water to the hotel lobby is less than a five minute walk.Service in the restaurants and bars is exceptional. Food is well prepared and presented. Some top-shelf liquor brands are available in the bars.Rooms are a fair size, clean, but a bit "spartan". Pool is well maintained. Common areas are also spotless.Things that need to be changed:1. We vacation at least twice a year in all-inclusives. Never once have we stayed in one that does not have a mini fridge in the room (other than this resort)2. Water bottles (kinda tied in to the lack of mini fridge). There is one (and only one) in your room when you check in. A tab on the bottle advises you that if you want more, you can purchase them at the gift shop. I would have been less annoyed with this concept if each person in the room was allocated ONE bottle at check in because it's east to walk a few minutes to the beach bar to refill your bottle at a self-serve dispenser.3. If you want a safety deposit box, you pay for it. Who DOESN'T need one? It's a nominal fee, but....These 3 picky little things won't keep us from considering this resort again. All-in-all, we enjoyed our Christmas vacation.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)

Restaurants

La Terraza

  • Buffet for all meals
  • International

Portofino

  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required

Miramare

  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required

Bars

  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.