Viva Wyndham Maya

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Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • XYUandbeyond : Cashel, Ireland
Not a 4 star

The hotel itself was lovely with a great location, the rooms were clean and bright and the shower was excellent. However the food - wow what a disappointment it was bloody awful. Pretty much slop - the best things were the fresh omelettes man that guy worked hard and they were great the rest of the food looked like awful, runny black beans, no salt butter, sugar on the bread. Now I know a lot of this is typical Mexican but really come on there were no authentic beans or rice dishes, the tacos and "Mexican" foods were dreadful. So sad. The staff were superb. They worked their butts off and were incredibly helpful. Loved the room maids such sweethearts. The beach guys worked to get the sargasso of the area and the beaches were gorgeous. The pool however left a lot to be desired it was just so warm and nasty a breeding ground for germs. There were lots of activities that were fun like the bungee swing and the ceramics. Not a bad place at all but please fix the food.

  • hocunecu : Toronto
It all depends what you expect, and small things can make a big difference

We stayed here for two weeks (last week of July and first week of August). We booked this thinking it is 4 star property, but this is 3 star. If you were in Mexico or Cuba before you will understand what I am talking about. We booked this via travel agency as all inclusive vacation. The positive:- check in was fine- staff is friendly, Patrizia from Guest Services was really kind and helpful on second day of our arrival (thank you again) - property is kept clean- rooms are ok- A la carte restaurants are good, but make sure you book early on Sunday (however if you are there for two weeks, you will have to line up twice)- beach is beautiful (if you are able to enjoy it without sea grass or algae)- The hotel staff tried their best to clean up as much as they could- Free paddle board, kayak and catamaran - 25 minutes walk by the beach to Playa- nice shopping mall just outside hotelHowever:- two bars are not enough to cover fully booked resort (600 rooms we are told) and there was always line up, especially at the bar by the pool - the only buffet restaurant is extremely hot and they need to do something about ventilation or adding more fans- most of the time it felt like you are eating in student canteen and it would be nice to have table cloth at least for dinner- the snack bar has OK food, but no fruit selection or very poor one and the area with all the side dishes looks really disgusting most of the time. - they tend to do touch up repairs in the rooms just before new guests are arriving so you may end up with a room that smell on paining job that will last for days (we had to change the room due to really bad small)- there is no drinks in the room fridge (not even non-alcoholic or water)- there is no tea or coffee gags/packages or mugs in the room either - you can get tea bags at the bar, but only decaff Nescafe (no regular coffee packages) if you prefer having your coffee at the balcony in the morning- they only leave one 500 ml bottled water as "welcome" drink in your room and direct you to buy more at the hotel shop (which is crazy for guest that are paying all inclusive packages)- beds on the beach are very, very close to each other. So close that you can't even walk between them and there are no small tables where you can put your drink and absolutely no privacy. It could be a really nice resort if they:- fill out the fridge with drinks and provide free drinking water in the rooms- make sure they do not paint rooms just before next guest comes in- change pillows in all the rooms and like other Wyndham properties offer several pillow choices. - make more space between sunbeds at the beach by installing more sun umbrella's as not everyone can fit in seven rows of beds under the palm trees- install AC in the buffet restaurant or add more fans- improve food selection and quality at the snack bar- add at least one more bar- allow free WI-FI in the rooms as one at the reception is really, really bad- change bike rental time to later (the bikes are only available from 8 am to 5 pm and when it is hot outside no one will take the bike during the day)If you are going here just because the price is good, then you may be fine.

  • lovetravel521 : Vancouver, Canada
First time to Cancun for a family vacation with kids

The resort itself is just average. very disappointed with their free wifi in the lobby BUT the majority of staff are hardworking and try to make our stay enjoyable. Special thanks and appreciation to Arteza manager Marco who went out of the way to listen to our concerns and reported them to address some issues, the Guest Services Manager, Elaine who also helped to accommodate our needs, Fransico at the archery who is polite and patient with my daughter,

  • Lucia D :
Great Vacation!

We booked in August for an October vacation and got a great deal! We traveled with 4 adults ages 25-28 and had a great time.Pros:Fast check in; while they were completing our check-in as we were early, we went and had lunch in the buffet.Resort is easy to navigate, friendly staff and guests, and tons to do- archery, trapeze, and amazing beach, best I've ever been to! (Don't wear heels at night, cobblestone walkways make it easy to stumble!)24 hour snack bar was great, always had a good selection and bartenders were always quick to serve you with a smile.Buffet was good, repetitive, but lots of flavour...however, it can get very warm in there as it is open concept with no AC.We went to the Mediterranean and Italian restaurants, both were excellent and very accommodating to my food allergy.So many loungers, never had to wake up early to get one, and again, amazing beach, you can walk forever and no one bothers you!The resort is in a gated community, so we went for a walk in Playa del Carmen everyday, had coffee and used the wifi at the Starbucks across the street and went to the many shops, even held a monkey! Very safe!The main lobby was under renovations when we were there, but was completely done and operational by the day we left and it looked incredible!We all had either a massage or a facial, and the spa staff was extremely informative and professional in our care.Cons:Pool was small and often crowded with small children, but the beach is gorgeous so we went there (we were a fair walk from the adult pool so we never went).Rooms could use an update, however they were very clean.Music was very repetitive, entertainment crew seemed to have the same songs on repeat all day. Shows at night were a hit and miss, and no music or dancing after 11pm, resort was quiet.We would definitely return!

  • Lisa H : Pittsburgh
Average

This was my second trip here. After visiting other all inclusive resorts I have to say this resort is average at best. Check in was easy.Room was clean but had a musty smell that got worse during the night. Main dining hall was clean but I felt like I was eating in a school cafeteria. Food was not bad, but definitely not good. Mediterranean and Italian restaurants were very good.Beach had a ton of seaweed but they tried hard to clean it. There just appended to be storms this week and hard to keep up, but one of the most beautiful beaches on Riveria Maya. On a good day you can stand chest deep and see your feet. Pool was hot like a sauna. Not refreshing at all. Swim up bar is gone. Night entertainment was not as good as other places or as good as it use it be. Disco over run by children. Plyacar itself is beautiful and a 3 minute can ride to Playa Del Carmen. If you shop across the street you can barter to less than half the given price. Very friendly staff. There was not one person who was not friendly. Not everyone is fluent in English, if this is a problem get a translator on your phone. You are the one visiting another country, can't get upset about it.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)

Restaurants

La Terraza

  • Buffet for all meals
  • International

Portofino

  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required

Miramare

  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required

Bars

  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.