Viva Wyndham Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Restaurants & Bars
  • Kids
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Our Opinion

The Viva Wyndham Maya is affiliated with the Viva Wyndham Azteca, making it a great choice for those wanting to take full advantage of the amenities at two resorts. The size of the Maya is not too large, making it a great getaway for those looking for a more intimate feel with their resort. The food is arguably the best thing about the Maya. From the buffets to the a la cartes, all of the food maintains high quality and great taste. You can also get reservations for the sister resort, the Azteca. The beach area can get fairly busy, so make sure that you get to the beach early to reserve your spots.


Overview

Managed by the popular Viva Resorts chain, the Viva Wyndham Maya offers an atmosphere of never-ending fun. The European influence of its owners shines through with tastefully delicious menus, excellent entertainment and friendly service while offering true Mexican charm and comfort! A great choice for a fun-filled family vacation as well. Kids will love the action packed Fun Club, where they'll build sandcastles and play in mini-tournaments.

Location: Directly on Playacar beach, 5 minutes to Playa del Carmen, 60 minutes from Cancun, 50 minutes from the airport.


Highlights
  • Nice selection of specialty restaurants and buffets
  • Beautiful white sand beach with sun loungers and umbrellas
  • Lots of fun activities like trapeze lessons and juggling classes for adults and kids
  • Kids Club has a  separate pool, playground, and clubhouse
  • Walking distance to 5th Avenue Playa del Carmen
  • Guests can enjoy the facilities at sister resort Viva Wyndham Azteca

tripadvisor Traveler Reviews
  • charley12016 : Detroit, Michigan
A true hidden Gem in Playa del Carmen

Just getting home from a fabulous 8 day stay at Viva Wyndham Maya Nov 29/16 til Dec 7/16 . Let me tell you, this resort is a real hidden gem in Playa del Carmen.Let me start at check in which was very pleasant and quick as we arrived at 2:30 pm and our room wouldn’t be ready to 3 pm so we where directed to La Terraza buffet style restaurant above the lobby area. ( perfected after our flight )Our room ( 2207 ) was amazing which had a awesome view of the pool and beach. Overall the room was standard and modern with all that was needed for our stay. A big thanks to our maid Caro as she took care of our room needs.The resort grounds are very well maintain as you always see staff working around the resort to enrich the beauty of Viva Wyndham Maya and the tropical / paradise setting.The pools/ beach area on the resort are breath taken with its views with the total relaxation of paradise. Big Thank You to the bartenders and wait staff who keep the supply of fluids ( drinks ) going on them many sunny blue sky days. Thank You Edge for help keeping that going for us.The La Terraza buffet style restaurant which we ate at in the mornings and some evenings has a great atmosphere, as the food was very tasty and delicious. The service in the La Terraza buffet style restaurant was fantastic and a Big Thank You to these people - staff - who truly are amazing to know and see daily on our vacation. At Breakfast - Fabin, Linda, Noe, Alfouso - omelette chef. Dinner - Luis, Geremias, Luvdes, Felipe. Portofino restaurant was our favourite choice as the food, service and atmosphere is fabulous. Thank You to Carlos and the staff for a unforgettable evenings at the restaurant.Hacienda Don Diego restaurant was very delicious, the atmosphere and setting was an awesome experiences. Thank You to Gabriel and the staff for a fun filled evening of food, service and tequila.Il Palco restaurant at the sister resort Viva Wyndham Azteca which is a short walk away was a different experience as the food there was just okay, the service and atmosphere was great.Arrecife Snack Bar which is pool / beach side area had a great selection of food daily to go with the awesome hamburgers and pizza.Wish we would have tried Miramare restaurant as we heard from others at the resort say it was awesome.Guest Service is a must as they provide you with all the daily events, entertainment and dinner scheduling etc… at the resort. Thank You Elizabeth for everything you done for us as you are amazing.Entertainment at the resort is great with a fun filled atmosphere that keeps going thru out the day and a must is to see the daily night shows at 9:30 pmOverall Viva Wyndham Maya is one of my best stays in the Playa del Carmen area of resorts as I have been to Playa del Carmen 4 times in the last 5 years at different 4 / 5 star resorts. No question about it, Viva Wyndham Maya is a true hidden gem in Playa del Carmen area of resorts.Saludo to Viva Wyndham Maya and to all the staff with a Big Thanks to the staff mention above. If you are stay at this resort or looking to stay in Playa del Carmen, I strongly suggest you contact the General Manager via here with your questions or request.

  • steelersfan6 : Ontario, Canada
Really Enjoyed This Place

I just returned from a guys trip to the Viva Wyndham Maya and had a fantastic time. The resort was is well layed and easy to navigate. The food at the buffet was very good and the a la cartes were top notch. I was extremely impressed with the customer service at this resort. The staff were always attentive and friendly...what a difference it makes when you are surrounded by happy staff. The workers were always busy cleaning and working on maintenance. An empty drink cup never sat long on the pool deck. I really can't say enough about this resort. It is one of only a few places I've been to that I wanted to tip the staff and NEVER felt pressured to do so in order to receive better service. They were so deserving. Beach was beauty, pools were great and loved the FREE bike rentals to explore the area. Great job Viva Wyndham.

  • Stephie7001 :
Great hotel

This hotel was perfect! The food was delicious, the beach was gorgeous and kept very clean. The pool was great. Rooms were clean and the beds were very comfortable!Super friendly staff and the reps for the viva tours were very helpful and accommodating. Also, the shows were incredible... they put a lot of hard work into them and it is definitely worth going to watch. Another great perk was a pottery stand where you could purchase and paint your own. They had magnets, cases, bowls etc. It was a really great additional activity to do and fun to bring home personalized souvenirs. I definitely recommend this hotel for families travelling with children of all ages.

  • David F : Minneapolis, Minnesota, United States
A lovely place

This is my second review of the VWM - the first review was unbelievably long and detailed and if you want to see it - just click on my profile button and you can see it. I'll use this review to describe what has changed this time around from when we last stayed there 2 years ago.We stayed over Thanksgiving 2016 and there were some very positive changes to the resort. I would like to give the resort 4.5 stars as that is more correct. The best and biggest change is the food. The food has gone up a fair bit since we were last there. The choices and the quality have improved and there is less focus on hot dogs everywhere (though they are still there). Really a nice change to see the food doing better.The resort continues to have a large choice of great entertainment and activities, and if anything might have added even more - big thumbs up to the animation team for ALL the hard work they put in to activities and shows. Another plus is the remodeling of the lobby bar so it is more open and bright. They have also added some non smoking areas to the courtyard which is both nice and needed. (there are still a lot of smokers who stay here). The hotel has also added a very nice kids pool right next to the main pool. Great for the little ones :)The 3 things that really keep this place from being 5 star is the same things I mentioned in my previous review - wifi is only free in the courtyard and lobby, there are still no laundry facilities, and the unbelievably STUPID rule that you only get one towel per day, no exchanges from the towel hut by the pool. Really management, this is a no brainer - when you swim all day your towel gets wet and stays wet. Staff are awesome as always (towel guy aside) and bartenders are great. Thanks for the good time VWM. Hope to see you again soon.

  • Kaleigh H :
Don't stay here!

So my friend and I decided to stay here for her thirtieth birthday as it's supposed to be fun. The entertainment was great, however when we booked we were under the impression that we had access to all the alacartes, nope, you only get access to 4 for one week, and we paid extra because she is gluten intolerant. Also our shower head was broken. We were supposed to be in a garden view room but ended up in a room that has a tennis court view with NO bar in the room, also you only get one bottle of water throughout your whole stay so be prepared to buy your own water. The service especially the front desk staff and manager are not helpful as they kept referring us to someone else and nobody solved our issues. We were supposed to have a supreme room, ended up with a deluxe. I'm by no means a resort snob but I expect a little more when the rio next door was going at the same price and is kept in way better shape. The appearance of the resort is unkempt where the Riu is gorgeous. If you're trying to decide between the two, go next door! Also, nobody speaks to you in English here, isn't it a universal language? Overall, very unsatisfied,I don't have a lot of good things to say except the beach is good, but it's the same beach that's along the other resorts, so go to the other one.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining  with reservations
  • All drinks - Domestic beer, Domestic brands and House Wine from 10am-2am
  • Lounge chair and towels
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Boogie boards
  • Paddleboarding
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis 
  • Use of bicycles
  • Volleyball
  • Soccer
  • Climbing wall
  • Trapeze 
  • Archery
  • Sauna
  • Exercise classes 
  • Daily activities
  • Nightly entertainment

Viva Fit

Inclusions are as follows:

  • Aqua fitness
  • Introductory scuba lessons in pool
  • Yoga
  • Team sports (volleyball, beach soccer, windsurfing)
  • Fit meal options at the buffet
  • 10% discount on spa (where available)
  • Trapeze 
  • Rock climbing  
  • 604 rooms in two 3-storey buildings
  • 5 restaurants
  • Snack bar
  • 2 bars
  • Disco
  • 2 pools
  • Tennis courts
  • Shops
  • Fitness facilities
  • Sauna
  • Beauty salon (fee)
  • Spa (fee)
  • Scuba diving on-site (fee)
  • Free Wi-Fi is available at several hot spots  
  • Medical services (fee)
  • Laundry services (fee)
  • ATM
  • 18-hole golf course 5 minutes away

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Safety deposit box ($) 
  • 32" LCD TV with Cable
  • Iron & Ironing board
  • 1 King or 2 Queen beds
  • Bathroom with shower (bathtub upon request)
  • Crib available upon request

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Queen beds
  • Air-conditioned
  • 32" LCD TV with Cable 
  • Telephone
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Balcony
  • Safety deposit box ($)
  • Crib available upon request
  • Mini-fridge (non-stocked)

Restaurants

La Terraza

  • Buffet for all meals
  • International

Portofino

  • à la carte for dinner
  • Mediterranean
  • Reservations required

Hacienda Don Diego

  • à la carte for dinner
  • Mexican
  • Reservations required

Miramare

  •  à la carte for dinner
  • Italian
  • Reservations required

Viva Cafe

  • à la carte for dinner
  • International
  • Reservations required

Bars

  • Lobby Bar
  • Relax Pool bar

Child Policy - Children 0-2 years are free and children 3-17 years pay special rates when sharing a room with one or more paying adults. Kids Free offer is available at select times of year. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available. (fee)

Treatments

  • Hot Stone Massage
  • Reflexology
  • Deep Cleansing Facial
  • Aromatherapy Massage
  • Deep Tissue Massage
  • Shiatsu
  • Sensitive skin smoothing facial treament
  • Spa Manicure
  • Spa Pedicure
  • Back & Neck Massage
  • Exfoliations
  • Lymphatic massage
  • Swedish Massage
  • Stress Cure Massage
  • Collagen Facial
  • Purity facial (deep cleansing)

Exchange Privileges - Guests can enjoy dining at the sister property Viva Wyndham Azteca. "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and the "Bamboo", Asian a la carte restaurant (reservations required, limited availability).

Honeymooners - Receive a room upgrade (if available at time of check-in), a fruit basket, bottle of sparkling wine, hors d'oeuvres tray, 4x7 picture, and 2 t-shirts. Request at time of booking. Copy of the marriage certificate required upon check-in and within six month of marriage. Subject to change.

5 Days 2 Tank Dive Daily Inclusions (For Dive Room Category)

  • 2 Dives per day for 5 days
  • Professional PADI instructor
  • Includes complete diving equipment (tanks, wetsuits, fins, mask, snorkel, regulator, BCD, belt and weights)
  • Clients can choose between deep dives(08:30)/ shallow dives (10:00 - 15:00)

Available at an additional cost ($) and payable locally: Dive computers.
Acceptable certifications as follows: PADI, NAUI, SSI, TDI, IANTD etc. or Open Water Certification
All divers must be certified or children must be 13 years + to be able to dive.

A medical form/questionnaire may be required to be filled out directly locally at the dive center. If you have any pre-existing medical condition, this may prohibit you from participating in the dive package. If you have any inquires please contact the Dive Shop directly prior to travel. (luis@aquaexcursions.com.mx).  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Viva Wyndham Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Viva Wyndham Maya
Paseo Xaman-Ha, Mza. Lote Holetero 5 Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.