Grand Palladium Vallarta Resort and Spa
- What's Included
- All Inclusive Features
This popular resort is rated 4.5 stars by some operators, but many rooms are now in need of a thorough cleaning, so we give it a 3.5 star rating. The beach area here is great for water sports like boogie boarding, surfing and snorkeling. There are a lot of hills and stairs so getting around may be an issue for those with mobility problems. Good food along with friendly restaurant and bar service. Lots of families at this resort but there is also an amazing adults only infinity pool. Great for couples and families, singles might want to be closer to town. This would be a much better resort if the rooms were nicer, but still a very popular resort. If you want something nicer, try the sister resort next door, Royal Suites Punta Mita.
Located about an hour from Puerto Vallarta and at the north end of Riviera Nayarit, the Grand Palladium Vallarta Resort and Spa features excellent amenities and renovated facilities with an impressive setting overlooking the Pacific ocean. This resort features a lush jungle backdrop and secluded coves rather than a broad sweep of beach; an excellent choice for vacationers looking for seclusion and relaxation in a self-contained hotel.
The Grand Palladium Vallarta Resort & Spa has been completely renovated, including guestrooms, lobby, some restaurants, Spa and recreation areas including Children's Clubs. Rooms here are comfortable and offer impressive views overlooking the the stunning Bay of Banderas. A different nightly entertainment show and a wide range of water sports are other included features that make the Grand Palladium Vallarta Resort and Spa a superior choice for a memorable and relaxing Mexico vacation.
This is our 2nd visit and we would like to give a huge shout out to Victor Hernandez ( the bellboy) Yari ( the waitress in the main buffet), Edar and all the surf shop guys, and Alexander Marin and the rest of the animation staff. Erik from the Hemingway Bar. These employees were amazing. Our room was clean, resort was clean, a la cartes were great. Although we favored the Asian restaurant the most. We are looking forward to our next visit in February 2018.
Hopefully I have managed to provide a balanced view below but in summary a very relaxed holiday for myself and family with a couple of niggles. Visited first 2 weeks in August and it was very hot and humid. Sunny all day and rained only in the evenings/nights - one torrential but great lightning show over the bay! It was hot and humid pretty much 24 hours.---- Good:PeopleThe people working there. Really attentive and keen to help. Call out to Gabby, Michelle, Alexandro and Adriano from animation team. Great fun. Enoyed, sun salutation (stretching), barman skills, tequila tasting, aquagym, pool bikercise and soft games. Also Jonathan from Ribs and stuff restaurant, Giovani from Hemingway bar and Memo (poolside waiter).HotelLocation - Great that it is straight on the sea.3 swimming pools with a swim up bar in the family one. The infinity pool is adults only and strictly managed. Although adults seem to behave like kids after a few drinks especially at night. Drinks can be drunk actually in the pools - new one on me.All-inclusiveDrinks available all day, including non-local brands - unexpected. There are also drinks (beer, water, soft drinks) available in fridge in room which are also free and get replenished daily.Hot dogs poolside and paella, fajitas cooked on the beach area. Very tasty.Hemingway bar was pretty good - brand name spirits/beers in an air-conditioned, adults only bar.Water-sportsSurfing (apparently same as California but warmer and certainly quiter), paddle boarding and boogie boarding free. Good surf. The staff are helpful. Edre took us out for a visit along the bay on paddleboards early morning and we saw our first turtles.External activities - we visited aquadventura park to go to a dolphin swim - park quiet and a bit run down but the dolphin activity was great and we had a great trainer. We all enjoyed that day.Entertainment - highlight is Mariachi band. The Mexicans love it and we danced the night away with a great family - very welcoming.-----OK:Food is Mexican based so do not expect the type of food you get in UK Mexican restaurants, pretty basic. Buffet has a lot of different items but over 2 weeks gets a bit samey. The food can sit around for a while so can get a bit dry. Asking for a fresh piece of steak/chicken can be met with blank stares.HotelRooms were ok. Cleaned regularly. The hotel is a bit tired in general. Needs a spruce up.Sea water is very warm (especially salt pool) but this is the pacific, not crystal clear Caribbean water.Evening Entertainment/shows - in general as all hotels, not much to write home about.-----Not so good:As a family with 2 children we requested rooms together (as you would expect) direct with hotel and also via holiday rep but we found that on arrival we not only did not have rooms together they were on different floors! Speaking to reception the only way to get closer was to move to ocean view and an additional costs of £200 for the 2 weeks. Not good enough. Through the holiday we found many families experienced the same thing. When we arrived tired after a very long journey we were offered someone to show us map of hotel and welcome us. Turns out she was really just wanting to get us to a time-share (members club) session. Really hacked me off.LocationThis is a quiet hotel located quite away from anything. You cannot just walk out to the shops. (this can be seen as a good or bad thing). We only found it not so good in the second week. You had to catch a taxi to get anywhere (£20 ish).Water-sportsSnorkelling - we found nothing to see really around the hotel.The water is a bit rocky so be careful where you boogie board or surf. My wife managed to take a chunk out of surfboard on the rocks (rocks unseen) and had to pay £40 to have repaired.Food/RestaurantsFound that this is a hotel mainly focussed on Mexican clientele so restaurants mainly provide food etc. to cater for them. the food is ok but do not expect European cuisine.They do not appear to be able to stop birds getting into Ribs and stuff restaurant. Not sure why. Doesn't look good.The restaurants can only be booked via an app that you can download. Pretty hopeless, especially if you do not have a phone/tablet! The app also doesn't work properly yet so you can only do a live chat to book a table. Pretty poor implementation of a new system. We complained to rep and he had guest services provide us with 4 reservations that we could use through guest services at reception. We otherwise just went to restaurant early with little or no queues. If you did not book you had to go on a waiting list.Sports bar - not nice at all. Looks run down, hot and smelly.External activitiesQuite expensive - expect/budget approx. £100 each for any activity (outside shows, dolphins, etc.) and you have to pay for a taxi to a pick-up point - £20 each way for 4 people.------RecommendationMexicans generally seem to work on a later day than UK people so restaurants gets REALLY busy after about an hour of opening. recommend an early breakfast and meals in general.
Although we've done all inclusive resorts as a couple, this was our first time taking the children so we made a very conscious effort to choose a family-friendly resort. Two of us also suffer from coeliac disease and I'd heard that Grand Palladium take special diets very seriously, which also impacted our decision to choose this resort.The resort is around a 45 minute transfer from the airport or from Puerto Vallarta, not a problem if you're happy staying on the resort, but when we took a City Tour we were collected at 8am for a tour that didn't start until after 10am because we were so far out and had other pick-ups en route. Having said that, a beautiful location with a pleasant enough, though rocky and quite narrow, beach.We had requested a "family suite" which essentially was two adjoining rooms - OK as we got 2 mini-bars, 2 bathrooms etc, but it took around 90 minutes for the housekeeper to come up to unlock the connecting doors on the day we arrived. Rooms were spotlessly clean, though in the king sized room we had a "sofa" which should have been put out with the trash years ago - the plastic cover was peeling off in a very unattractive fashion and was certainly not what I'd expect to see in a hotel of this standard.I mentioned the room was clean, but housekeeping seemed to work on a completely random timetable - some mornings the rooms were made up by the time we got back from breakfast, but more often than not it was 5pm, just as we were coming back from the pool and wanting to be in the room - we spent far too long hanging outside in the corridor! Our "premium" package also included a cocktail party, which we saw no sign of, as well as a turndown service - we received this only around 3 nights of the 14 we were in the hotel. Our minibar was also rarely restocked, in fact most days I had to chase the housekeeping staff and ask for more water or Diet Coke. If you are offering this service then please do provide it!Halfway through the vacation our keycards stopped working, they'd obviously only been programmed for a week instead of the 2 we were staying, and whilst it was resolved quickly enough it's a basic mistake which I wouldn't expect. The battery also died on our safe, this was eventually resolved on the 2nd day of asking, they wouldn't come on the first day as we weren't in the room - even though we had told the staff on the desk that the safe was open and empty and we wanted them to resolve the problem quickly.The pool area was great, with plenty to keep our 5 and 9 year olds happy, and the swim-up bar was a bonus, though needed some repair work as it was looking very shabby. Lizbeth, one of the waitresses around the pool, worked her socks off and provided an excellent service.Our kids spent a lot of time in the Kids Club and had a whale of a time performing in the Mini Club shows each night - regularly the only children in the show! The staff worked tirelessly to ensure children of all ages have a good experience.The food was very good, with a wide selection in the buffet, though it was getting a little "samey" after 10 days or so. Given our gluten free requirements, Nestor walked us around the buffet to explain what we could and couldn't eat, and on days when there were no GF desserts available he would scurry off to the kitchen to find an alternative. I do find it odd that the only time there were GF cakes/cookies available was at breakfast - why not put them out later in the day as well? I can't comment on lunches as we never ate lunch, but food for dinner was always piping hot and in plentiful supply. One day Luciano actually flagged me down by the pool asking if I was the mother of the coeliac child to make sure we were happy, I really can't thank the Food and Beverage team enough for their help in making my 9 year old's first experience of all inclusive, and of gluten free in a hotel, so positive. We ate at Bambu once, the food was OK but in all honesty nothing to write home about. Having said that, I was impressed that the waiter realised as he was about to put our food on the table that it wasn't gluten free and immediately got it replaced - he could quite easily have just given it to us. We visited the Mexican restaurant twice, the first time we were lucky enough to get the tableside guacamole and Mexican coffee, a great experience and the food was amazing. The second time, despite having a reservation, it was a Friday night and service was lacking, with no table side service available. Food still tasty though and worth a visit for sure.For the most part the room was very quiet (we were on the top floor of building 2, overlooking the beach), with only 1 night having noticeable noise from the disco/party and guests coming back to the rooms in the early hours. Hot water was never a problem - though we did arrive to find neither room had any towels in! When we went to reception to request some they asked "oh, do you want to have a shower?" as if we were crazy!We had an unlucky experience on the beach in that a freak wave washed our bag, containing valuables, out to sea, despite us being "safely" ensconced on the sun loungers, so we didn't spend any time there after that. The sand was soft and clean, though there are several large rocks around, and hidden in the water which has a strong undercurrent. Be careful with small children for sure.On the whole we had a great family vacation, but if I'm honest I'm not sure it lived up to my expectations or delivered true value for money. Some of this is due to the small print of our tour operator rather than the hotel, I am sure - for example booking the "suite", ie 2nd room, meant we didn't qualify for the deal where children stay free of charge. This also seemed to confuse the hotel who had us down as 3 adults.Oh, and for all those people who say the recycled water for watering the plants smells bad... we didn't notice anything other than the usual "jungle" type smell that I associate with tropical environments, just lush vegetation and certainly not overly unpleasant and only really noticeable around zoo area.At the end of the day, would I return here or to another Grand Palladium hotel? I think my answer would have to be possibly... not the best holiday I've ever had, but far from being the worst
I have never posted a review on here but I felt it was necessary to let you all know how great I though this hotel really was. Every night there was always something to do and the staff well and truly made this holiday special for both me and my partner. All the A la Carts served good food and the buffet had so many different choices throughout the day. We upgraded to the Royal Suites when we got there and I recommend anyone they offer the possibility, to take it. Our room was gorgeous, spacious and the pool/restaurant/staff made it the best it could be! Was worth every penny! One point I will make is the hotel is quite far out therefore it's not the one for you if you just like to stroll to the closest town one evening. But there was plenty to do in resort and our TUI rep helped us book plenty of excursions!I'd like to just make a point of thanking Alondra and Oliver. These two members of staff served us at both the royal and main bars and really stood out as to how welcoming and friendly they were. Remembering our names and what we usually order paid a big part to how welcomed we felt and we always had a service with a smile.All in all, with the zoo, the rooms, the layout, the staff, the drinks, the food, the spa, the pools, the beach.. I really, really can't fault this place. I had the best time and will (even though I thought I'd never say this about a place) go back there again. 100%! Also, I've passed on my comments to several of my friends so expect more guests to be coming your way!
My husband and I travel to Mexico every year and this time we choose a new resort tucked away near Punta de Mita. At check-in we chose a room on the family side and then offered an up grade to the adult only side, the royal suites. We said yes but had to wait until the next day to get the room. The 1st room was very nice and had an ocean view. Very nice resort, friendly staff, its own zoo, 3 pools, ocean pool, 6 Restaurants, bars and nice gym with excellent spa pool which we used because it was gorgeous and always empty. Moving onto adult side. The room and atmosphere on that side was very nice. The only reason I gave a 4 star was because the bathroom was an open model with glass door, so no real privacy and we lost our ocean view. Everything else was a great experience. The restaurant on the adult side named Punta Mita change their menu everyday and the food was excellent. Pool was great, no trouble getting a spot. We did try the Bamboo restaurant and it was very good.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (International brands, Domestic beer, House Wine, 10am-2am)
- Drinks at disco
- Sailing, Hobie Cats
- Windsurfing, Boogie Boards
- Introductory scuba diving lesson
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 422 rooms in seven 3-storey buildings
- Main buffet restaurant
- 4 a la carte restaurants, including: Mediterranean and Mexican, dress code & reservations required
- Snack bar including brick-oven pizzas
- 7 bars including Pool bar
- 2 pools and 1 Seawater pool
- Kid's pool section
- 2 tennis courts
- Fitness facilities
- Steam room
- Spa and Wellness center
- Hair salon
- Convenience shop
- Free WiFi
- Laundry services (fee)
All accommodations include:
- Satellite TV
- In-room safe
- Full bathroom
- Iron/ironing board
- Coffee maker
- Radio alarm clock with MP3 docking station
- Balcony or terrace
Deluxe Rooms include:
- 1 king or 2 double beds
- Bathtub with shower and jetted tub for 2
- Max. 4 guests
Junior Suites include:
- 1 king or 2 queen beds
- Max. 4 guests
- Family Suite is a Deluxe Room & Junior Suite connected
- One room with 1 King bed or 2 Double beds and the other room with 1 King bed or 2 Queen beds
- Some have a table and two chairs and others have a divan, balcony and save energy system
- Terrace with table and chairs
- Hydro-massage tub
- Min 3/max capacity 6 adults per room or max 3 children
Kids Deals - Children 0-2 stay and eat free when sharing a room with at least 1 adult. Children 3-12 pay child rates when sharing a room with at least 1 adult. Maximum 2 children.
For the Kids - Kids 4-12 enjoy supervised activities daily at the Mini Club, kid's menu, Playground and the kid's section of the pool. Junior Club for ages 13-17 and Baby Club for ages 1-3. Babysitting service upon availability (fee).
Honeymoon Bonus - Receive free gifts in room upon arrival, free room upgrade (subject to availability), late check out when available. Proof of marriage is required. Valid for up to 2 months after wedding date.
Wedding Package - Resort wedding package available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium Vallarta Resort and SpaRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
C/ Carretera Punta de Mita Km 11.5, Punta de Mita 63734 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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