Grand Palladium Vallarta Resort and Spa
- What's Included
- All Inclusive Features
This popular resort is rated 4.5 stars by some operators, but many rooms are now in need of a thorough cleaning, so we give it a 3.5 star rating. The beach area here is great for water sports like boogie boarding, surfing and snorkeling. There are a lot of hills and stairs so getting around may be an issue for those with mobility problems. Good food along with friendly restaurant and bar service. Lots of families at this resort but there is also an amazing adults only infinity pool. Great for couples and families, singles might want to be closer to town. This would be a much better resort if the rooms were nicer, but still a very popular resort. If you want something nicer, try the sister resort next door, Royal Suites Punta Mita.
Located about an hour from Puerto Vallarta and at the north end of Riviera Nayarit, the Grand Palladium Vallarta Resort and Spa features excellent amenities and renovated facilities with an impressive setting overlooking the Pacific ocean. This resort features a lush jungle backdrop and secluded coves rather than a broad sweep of beach; an excellent choice for vacationers looking for seclusion and relaxation in a self-contained hotel.
The Grand Palladium Vallarta Resort & Spa has been completely renovated, including guestrooms, lobby, some restaurants, Spa and recreation areas including Children's Clubs. Rooms here are comfortable and offer impressive views overlooking the the stunning Bay of Banderas. A different nightly entertainment show and a wide range of water sports are other included features that make the Grand Palladium Vallarta Resort and Spa a superior choice for a memorable and relaxing Mexico vacation.
This is the 4th occasion that we have stayed in a Grand Palladium Hotel although it's the first time in their Puerto Vallarta complex. We like the Palladium concept along with the walkways through the jungle and seeing animals in their natural environment so my expectations for this holiday used based upon my previous visits to other Palladium hotels on the Riviera Maya and Punta Cana as a bench mark.Our holiday was of the fly and flop type so I do appreciate that my view of what we find important in a holiday might be off lesser importance than say someone whose sole intention was to go surfing. I look for a decent room, nice bars along with good service and food quality in the restaurants. We didn't bother with the a la carte restaurants on site. First impressions of the resort were great, the site is very clean and the staff welcoming but scratch the surface and we found some negatives that whilst not making the holiday a failure, did detract from our overall enjoyment of the place.The hotel has a small zoo with rescue animals which appear to be being well looked after.The site is hilly and as is made clear in the tour operators blub, its less suited to those with mobility problems. It wasn't a problem for us but if you do have mobility issues, it's something to take into account.The site is very green and kept that way by the use of sprinklers. However it appears that the water used for irrigation is not fresh water from the main. When the sprinklers come on, the smell can best be described as akin to raw sewage. I am not saying that foul water was being used, only that this is what it smelt like.Our room was reasonably well appointed with a large bed on the ground floor with an ocean view. That said there were a few issues. The in-room sofa was worn with a hole in the upholstery and some paint stains on it. The IPod docking station only takes the older IPod connectors (not the newer lightning connector). The bathroom basin initially didn't have a plug. Following us reporting it (twice) one was provided but it was not properly installed. The fitting was of the rod / lever type but the plug was not connected to the lever so for the first week or so, the only way to empty the basin was to use a Swiss army knife to lever it up to let the water drain away. The plug was properly installed on the rod / lever mechanism in the middle of our second week there.Most days we used the adult infinity pool with great views of the ocean from most sunbeds and in the main it was great. What was not so good was when the Jacuzzi was started, the pool then acquired some rather dubious looking foam / scum along with black bits in the water. Not sure what caused that but it didn't look good. There is a bar close by and the bar staff bring drinks to your sunbed. Victor, Miriam and Mellissa are three of the staff working this bar who are worth of a mention here. This bar (Secrets) is also open at night (its below the Mexican a la carte) and it's a great place for a drink either before or after dinner. It would be even better if there were some tables and chairs put out in the evening for that purpose. Short entertainment spots take place throughout the day round the pool. I quite liked the two singers (male and female duo), the magician and the contortionist along with the violinist and saxophonist but all of the acts we saw were great.The main buffet is an enigma and its service level can best be described as inconsistent. On some days the service is impeccable with the waiting staff being very attentive whist on other days, you are ignored. It did not seem to matter how busy or not the restaurant is. Many of the waiting staff are great but worthy of a mention here are Judith, Anna, Alberto, Cesar and Estavan who are always willing to make the evening a little more special. One gripe about the restaurant though is the constant lack of cutlery and crockery. Tea spoons are like gold dust.The food for us was an issue. With very minor changes, what you get at each evening meal and each lunch is the same every day. Unlike other Palladium Hotels, there are no theme nights and after two weeks it gets boring. For example, the steak house section board boasts of corn and baked potato yet for the two weeks I was there, all that was offered potato wise was mash, and it's the same with the pasta station, the oriental station etc, same old same old each day with minor variations. Is it lack of imagination from the menu planners? Who knows but it is something that in my opinion needs to be looked at. Sometimes the food quality is not great with undercooked fish and very very rare beef (so undercooked that customers were asking for the slices to be put back on the griddle). That said, if you like pastries, then you are in for a treat, the range and quality of the pastries and puddings is fabulous. The fitness centre was reasonably well appointed although the programming mechanism on one of the exercise bikes was intermittent.Bars we used were Hemmingway's, Secrets and the main bar. The staff in each of the bars were very good and the range and quality of the drinks was OK. Mention here should be made of Giovanni, who knew what I was going to order before I even got to the bar along with Jorge and Roy in Hemmingway's, and Christian and Rusbel in the main bar.The theatre animation team were high energy. The Rock Show we found particularly good. My only criticism of the theatre is that the programme is repeated on weekly basis, not on a two week basis which seems to be the norm on other Palladium sites.So the question has to be "would I go back"?Whilst in all probability I will go back to another Palladium site, right now, the issues surrounding the restaurant and in particular the food mean that I would probably not some back to the Palladium at Puerto Vallarta until I knew that this issue had been resolved.
The staff is remarkable,friendly, helpful and cheerful. Matias, Enrico and Victor who speaks five lamguages that staff at the adult quiet pool overlooking the ocean they represent other staff members cheerful and there to make customers enjoy their stay.The main buffet serves the same food every night but the quality is very good and with the best beef in Mexico. The Italian a la carte was not our favorite with the Mexican as the best. With so many trees and walkways covered there is plenty of shade and an ocean breeze keeps the temperature down. The main pool is a bite small and the whole resort is built with staircases and inclined walkways surrounded by nature.
This all inclusive had the best entertainment and there was a lot to do for such a secluded property. Special recognition to the POP (People of Palladium) crew. These were the young adults who roamed the property providing entertainment and performing in the theatre at night. Skilled entertainers, dancers, zumba leaders, I was surprised there were not more families taking advantage of what the GPV offers. Also great was the surf shop on the beach - free paddle boards, surfboards, snorkel, boogie boards, sand castle buckets and umbrellas. Great staff there and so much more relaxing knowing there are lifeguards and surf shop staff keeping a watchful eye on the guests.Bartenders and bars are conveniently located with everything you could want. Great staff there too of course. There are a couple of restaurants but its hard to sacrifice time to eat there as I found it to be a 1 hour wait and a 1 hour eating time and you may have to miss both the sunset and the entertainment. Just go to the buffet which has most anything you could want. One of my companions was a vegetarian anyway and the menus would usually only have one item to her liking.Rooms were nicely equipped and cleaned daily by the hard working housekeepers and housemen. Overall this property was very well staffed and it made it very relaxing to be here. This level of staffing ensures the safety of the guests and there property. I was traveling with 3 beautiful young girls and felt no threat to our property or our personal space. This feeling of security meant that we didn't have to worry about anything but keeping ourselves healthy and enjoying our time here.There is plenty more to see and do and the affordability level of this area is very appealing. If I do return to this property I would have to get a better bed as the double bed in my room hurt my back, which is something I've never had a problem with before.
Great resort for family relaxing that caters to kids ( ours 11 and 13) and adults in the same manner, always serving to please. Our room was located in Building 1 on first floor, perfect location to beach access and adult only pool with bar. The food and the service in the buffet was very good. The Asia restaurant was excellent, we are from Vancouver,BC and have dined at many Sushi/Japanese restaurants, the sushi at the Bamboo restaurant was an exceptional experience, the sushi chef belongs at a 5 star restaurant in North America. The staff overall was very friendly and accommodating. Specifically, Luna at the front guest services desk provided an unparalleled level of service when she tracked down our 3 pieces of luggage missing due to the tour bus driver inadvertently taking them off at another hotel stop.Due to her relentless efforts she had our luggage in our room within 3 hours. Luna saved our vacation from being ruined!!! The drinks staff were great at all the bars but specifically my family wants to thank Ramon, Javier and Omar ( who was in training) for always providing super care and service to my wife, I and the 2 boys when drinks of any sort were requested, including virgin versions of the popular adult drinks to the boys. The entertainment in the evening is fun for all. A special shout out to the house band "Memories", they did a great set of varied music at the the family pool and then a good rock show in the evening. The bass player was outstanding during the cover of PLAY THAT FUNKY MUSIC WHITE BOY ! We strongly recommend this resort to families with kids of all ages, we have been to numerous all in resorts in Mexico for kids over the last 7 years and this is by far the BEST. Both from my wife and I, but also both kids said, this has been the best vacation ever. PS- the gym is fully equipped with as much free weight as required and many cable/isolation machines.Very impressed.
We stayed here for 2 weeks in March and here are our opinions about the resort broken down by area. ROOM: good size with nice decor, comfy bed, good size safe, avg size bathroom with little counter space and a small balcony if you're on the top floor (other floor balconies are bigger). AC works well but never seems to turn off on its own regardless of temp you set. WIFI is free and works in the room but kinda slow, it works better outside. The mini fridge doesn't keep your drinks cold but leaving the cabinet door open helps.EVENING ENTERTAINMENT: ok if you want to kill an hour but it's not that great. Most nights you'll see the same ballet based dancing, only to different types of music each night. The one night off the dancers get, there was a magician and he was very good.ADULT POOL: nice quiet pool with a good view of the ocean. There are plenty of loungers and most have some shade but only for part of the day. The loungers aren't that comfy unless you're lying down plus the cushion is covered with vinyl (hot and sticky unless you lie on the towel). Pool is in the sun all day (no shady area). Service was good for the most part except for Enrique, he ignores you unless you tip regularly or are a pretty young girl. He's easy to identify, he'll be the one yelling "how many?" ALL DAY LONG. Music was good but you'll hear the same 2 CDs over and over. Something we witnessed for the first time at a resort was that they come around with snacks around noon and again mid afternoon. We loved that idea and many others seemed to as well. Smoking is not permitted around the loungers.MAIN POOL: Good sized pool that is actually split in 2 sections. Very little shade in the pool except a portion of 1 side in early morning and the opposite side in late afternoon. Bar service was good but no snacks provided here. There are plenty of loungers and most will have some shade but only for part of the day. The main pool is a lot more busy and noisy than the adult only pool. BEACH: beach is nice but only good for swimming in front of the main pool. Left of that area is for surfing with good sized waves. Not a good beach for long walks, you can only go a little ways in either direction. You can do some decent snorkeling on calm days. The best place is just left of the salt water pool (rocky area) that's in front of the Royal Suites. You'll see a number of small stingrays and a variety of fish ranging in size from 2 to 12 inches.BUFFET: plenty of choices but very little variety, same stuff every day. The food was mostly good but not hot unless you get to the platter as soon as it's brought out. One thing that disappointed us was that they cannot properly cook bacon, it was always either burnt or swimming in grease. At times the buffet seemed to be understaffed. On a few occasions when it got busy, you could not get a clean table and they ran out of plates, glasses, bowls and cutlery. Luckily that only happened a few times and seemed to be on weekends when a number of locals came to the resort for weddings. Other than that, service was very good and friendly. Best times to go are before 9 for breakfast and before 8 for dinner. A la Carte RESTAURANTS: we tried 3 restaurants (Mexican, Oriental and Italian). We really liked the Mexican and Italian as we went more than once at each. All had excellent service and very good food. Wine lovers take note that you can bring you own wine to restaurants if you had purchased some off resort (our friends did that). The house wine is ok but not as good as wine you could purchase elsewhere. Tables fill quickly mainly because, even though they tell you that no reservations are required and it's first come first served, they reserve tables for "Travel Club" members in case they decide to go. This causes many arguments with guests showing up for dinner only to be told of an hour or more wait list while 5 or 6 tables sit empty in full view. From our experience, if you get there before 6:30 you should have no problem getting in. Otherwise, you'll have to wait till after 8:30.OVERALL: We received good service from staff and most were very pleasant. The resort appearance (grounds, buildings, pools, etc) is very nice. WIFI is available all over the resort and actually works better outside than in your room. They will try to get you to attend a presentation about the travel club and while they'll insist it's not a time share (technically it isn't), the whole process is very similar. It's up to you to decide if you want to trade a couple of hours of your time for a free massage, photo package and even a tour of Puerto Vallarta. While we did receive good service during our stay, the preferential treatment given to TC members is still quite evident and seemed to turn off a lot of regular guests. They do get better service,various perks and always jump to the start of the line. One thing we witnessed from the TC sellers is that some are very "Jekyll and Hyde". One woman was all smiles and very pleasant with potential clients but the moment they left to get food, she started berating the restaurant staff about the table not being set up properly, children's high chair being too close, chairs not facing the right direction, etc. Our stay was still pleasant but it's doubtful we'll be back mainly because of the lack of shade and a number of other things that we found were below the level we've seen from other resort chains.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (International brands, Domestic beer, House Wine, 10am-2am)
- Drinks at disco
- Sailing, Hobie Cats
- Windsurfing, Boogie Boards
- Introductory scuba diving lesson
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 422 rooms in seven 3-storey buildings
- Main buffet restaurant
- 4 a la carte restaurants, including: Mediterranean and Mexican, dress code & reservations required
- Snack bar including brick-oven pizzas
- 7 bars including Pool bar
- 2 pools and 1 Seawater pool
- Kid's pool section
- 2 tennis courts
- Fitness facilities
- Steam room
- Spa and Wellness center
- Hair salon
- Convenience shop
- Free WiFi
- Laundry services (fee)
All accommodations include:
- Satellite TV
- In-room safe
- Full bathroom
- Iron/ironing board
- Coffee maker
- Radio alarm clock with MP3 docking station
- Balcony or terrace
Deluxe Rooms include:
- 1 king or 2 double beds
- Bathtub with shower and jetted tub for 2
- Max. 4 guests
Junior Suites include:
- 1 king or 2 queen beds
- Max. 4 guests
- Family Suite is a Deluxe Room & Junior Suite connected
- One room with 1 King bed or 2 Double beds and the other room with 1 King bed or 2 Queen beds
- Some have a table and two chairs and others have a divan, balcony and save energy system
- Terrace with table and chairs
- Hydro-massage tub
- Min 3/max capacity 6 adults per room or max 3 children
Kids Deals - Children 0-2 stay and eat free when sharing a room with at least 1 adult. Children 3-12 pay child rates when sharing a room with at least 1 adult. Maximum 2 children.
For the Kids - Kids 4-12 enjoy supervised activities daily at the Mini Club, kid's menu, Playground and the kid's section of the pool. Junior Club for ages 13-17 and Baby Club for ages 1-3. Babysitting service upon availability (fee).
Honeymoon Bonus - Receive free gifts in room upon arrival, free room upgrade (subject to availability), late check out when available. Proof of marriage is required. Valid for up to 2 months after wedding date.
Wedding Package - Resort wedding package available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium Vallarta Resort and SpaRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
C/ Carretera Punta de Mita Km 11.5, Punta de Mita 63734 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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