Grand Palladium Vallarta Resort and Spa
- What's Included
- All Inclusive Features
This popular resort is rated 4.5 stars by some operators, but many rooms are now in need of a thorough cleaning, so we give it a 3.5 star rating. The beach area here is great for water sports like boogie boarding, surfing and snorkeling. There are a lot of hills and stairs so getting around may be an issue for those with mobility problems. Good food along with friendly restaurant and bar service. Lots of families at this resort but there is also an amazing adults only infinity pool. Great for couples and families, singles might want to be closer to town. This would be a much better resort if the rooms were nicer, but still a very popular resort. If you want something nicer, try the sister resort next door, Royal Suites Punta Mita.
Located about an hour from Puerto Vallarta and at the north end of Riviera Nayarit, the Grand Palladium Vallarta Resort and Spa features excellent amenities and renovated facilities with an impressive setting overlooking the Pacific ocean. This resort features a lush jungle backdrop and secluded coves rather than a broad sweep of beach; an excellent choice for vacationers looking for seclusion and relaxation in a self-contained hotel.
The Grand Palladium Vallarta Resort & Spa has been completely renovated, including guestrooms, lobby, some restaurants, Spa and recreation areas including Children's Clubs. Rooms here are comfortable and offer impressive views overlooking the the stunning Bay of Banderas. A different nightly entertainment show and a wide range of water sports are other included features that make the Grand Palladium Vallarta Resort and Spa a superior choice for a memorable and relaxing Mexico vacation.
After previously visiting Playa Del Carmen in Mexico and absolutely loving it, we decided to return but this time try the other side and chose the Grand Palladium hotel in Puerto Vallarta, needless to say, we weren't disappointed. When booking our holiday this hotel suited all of our main needs, this being, free wifi, multiple pools, close to the beach, a range of activities and a large hotel. We had quite high standards when visiting this place after we were blown away by our previous visit to Mexico.Upon arriving, the staff members went above and beyond to help with a warm and friendly welcome. The reception staff made everything very clear to us, the bellboy carried our luggage right to our room (up 3 flights of stairs) and even gave us a tour of the hotel afterwards. Throughout our full 2 week stay, any queries or concerns we had a member of staff was on it right away, every member of staff also had impeccable English but also stuck to the Mexican culture which was really nice.An added factor for me was the animals in the sanctuary at the heart of the hotel, the monkeys, deer, birds and even crocodile always kept us entertained throughout the day. After seeing a few reviews about a smell around the complex I was weary when we were booking but I didn't experience any odd smells the whole time we were there!In this review I would like to give extra credit to the staff members who really went above and beyond to make our stay the best it could possibly be.Elba - did a fantastic job at cleaning our room, every time we passed her in the hallway she was always very cheery and polite - she also is great at making animals out of towels!Victor by the adults only pool - we spend most of our days relaxing by this pool with Victor always there to get us some drinks and chat to. He's an absolute gem to the hotel, very attentive, caring with a cracking personality, he would meet every single one of our needs in a heart beat.Erick in the Hemingway bar - on our evenings we spent most nights in here being looked after by Erick. Clearly Erick loves his job and that really shines in his work, he's incredible at what he does! Any kind of drink you fancy, he'll make it for you. He made us laugh so much and always came up with some good games to play, we would've been stuck with what to do on a night if it wasn't for him!Finally, others who names I didn't catch, a petite lady that works on front desk in the Steak house, so kind and caring with great attention to detail. A man who worked through the breakfast period on a morning Alberto? Always remembered what I had for breakfast and brought it to my table so I didn't even need to get up! Overall, the hotel its self is truly amazing but it's every single staff member that makes the experience the best it could possibly be, hats off to them all. They work so so hard, we spent most of our money tipping them! We only got round to doing one excursion but it was fantastic, we went on the Hidden Beaches Discovery in Majahutias, words can't every describe how beautiful this place was and our tour guide Danny again made it even more amazing for us.Thanks to everyone at the Grand Palladium! We hope to be back!Kennedy and Rhys England X
We just got back from our fantastic trip to the Grand Palladium. Right up front, the ONLY reason we aren't giving the resort five stars is that the a/c in our room was never really cold. They have it locked at 17 Celsius but our room never got below about 25 (78ish). We asked for it to be repaired and it didn't happen. However, it was so hot outside and our view was so amazing, we didn't ask to be moved and it was cool enough. They did apologize on checkout, but be warned, if somethings not right - keep calling until it's fixed.Having said that - everything else was wonderful. 1) Rooms. If noise bothers you, ask for a quiet room! We were so thankful we did because not only was our room quiet but the view!!! We had 3205, it is one of the jr. suites, and it doesn't have a pull out sofa, but two double beds worked fine for our family of three (our son is 8). We do know that some people who were in a different building were so annoyed with the noise at night from the constant weddings that they left early. 2) I don't get the reviews of the beach as being not that nice - we loved the beach. It's private. In PV, this is really a perk because there are no vendors to bother you. Plus, it's great, soft sand. The water doesn't look crystal blue, but the surf is perfect for boogie boarding or surfing, and the saltwater pool is so great for families - our son could swim and throw bread for the fish (of which there were MANY) while we lounged in the shade with our drinks and we didn't have to worry about him at all. We taught him to snorkel in it as well. The service at the beach for drinks was also the best we found in the entire resort. Guillermo was so sweet and friendly, as were our other servers. 3) The food - well, it varies. The buffet - better than average cruise food - VERY salty. Pretty much eat the Mexican food and skip the other stuff. The eggs are strange - they do taste different than in the U.S. and I didn't like them but my son, who is picky, did, so go figure. The breakfast is the best part. We never, ever had any trouble with service on either side. The a la cartes - also vary. We didn't like the Asian but we're both allergic to shellfish so we were limited there. Ribs and More had the worst food and service and was just blah. Skip it. The Italian restaurant had the best service by far and really surprisingly good food. We ate a wide variety of food there - my son adored the penne vodka and ravioli Bolognese, I liked the pizza (although its not like in the US) and the osso bucco. My husband liked everything and we thought they had the best salad bar. But the all star no questions asked winner is the Mexican restaurant. Their margaritas are great, the guac - yeah, it's all that, and the rest of the food was just fabulous. We were shocked at how good it was. 4) The pools - very fun but kind of loud. My son enjoyed the kids pool and we enjoyed the swim-up bar. We never got in the adult pool but liked the bar there.5) The kids club - if you've seen the other review about the kid at the pool - that person has been removed and the new girl, Luz - I just can't say enough good about her! My son is half in love with her and they played hours of Uno for lollipops. And she didn't always let him win. He pretty much wanted to spend our entire vacation hanging out at the kids club, which surprised me. It may have been because the resort was not very crowded (we were there in low season) and so there were only a few kids and they got tons of attention, but he liked all the events and demanded we leave him there until close every night of our trip. I will say - I think they have a gap of activities for kids from 10-12 - my 8 year old and the 9 year old he made friends with both had a good time, but when they are just a little bigger - that might stop. But, having said that - Sebastian is begging to go back next summer to see Luz and the rest of the crew there. 6) Other stuff. We enjoyed all the shows and the entertainment. We never did any of the POP stuff other than shows, but we know the resort had it and people enjoyed it. They had a local band come in for the Rock of Ages show, which also played at the pool that day and they were the highlight of the entertainment for us. We usually saw the show and then went and played cards at the Hemmingway bar with a good cocktail - that is the place for the good drinks - they make a killer gin and tonic -really - it's different than a regular one. And the Saturday night chocolate buffet - yum! They had these little dark chocolate truffle cakes which I think had olive oil as well - I wish I had asked for the recipe. The zoo is small but clean and the animals are clearly well cared for. They are also rescue animals who cannot be returned to the wild, so it's nice to see them being cared for so well. The crocodile is pretty cool too!The restrooms and public areas are all clean and well maintained. We found the resort reasonably modern and very, very beautiful. It IS isolated but that's what we wanted - we really needed to relax and we had a very nice day going into Bucerais and hanging on the beach by the Wibit floating water obstacle course - it was only about 10 minutes to get there, cheaper and less crowded than PV, with great service and lovely people. We didn't feel the need to get into town every day, but if you want to be able to walk at night not at your resort, this isn't the place for you.The spa was good and we enjoyed our massages - ask for Maggie - she saved my back which I had tweaked on the flight down. If you do the 2.5 hour tour for their travel club, they will give you two frees ones and a free city tour for the whole family - we were happy to do it even though we had no intent on buying into the club. Overall, this was the perfect family vacation for us - relaxing, good food, good service. We will go back.
This was a wonderful trip! It is so beautiful there. The help was amazing. Thank you to Alejo, Oscar M., Carlos, Omar, Adrianna, Sofia, and Victor. They were so helpful and kind. The shoes at night were awesome as well! Thank you grand Pallidium royal!
We just got back from a honeymoon week at the Grand Palladium. We feel a little mixed about it. Here are some of the highlights and the lowlights. First impression: As soon as we finished checking in (we were treated to a delicious drink called fantisma), we were taken aside by our concierge (older Caucasian lady, forget her name). She started off by showing us a map of the resort and telling us about the meal options and then quickly launched into a timeshare speech. We were tired and ready to go so after some quick back and forth we finally agreed to attend the time share the next morning. The next day as we were having breakfast, she managed to track us down and tell us that 4 out of 5 things that were initially offered to us, were no longer available (one because we were younger than 40 years old??) We were annoyed and so cancelled our appointment. Room: Our room was great....nice ocean view, fridge nicely stocked and nice clean bathroom. appointment. The fridge was replenished everyday which was great!Food: Viva Mexico was the best. All reservations need to be made on the app which wasnt working properly so we had to ask the front desk. Angel was great at helping us make reservations. We waited patiently for the guacamole lady but she walked by our table a couple of times and moved onto bigger tables so that was disappointing. The food at the Italian place was tasteless, but our server Javier was great! The breakfast/lunch and dinner buffets were good! a little tiring to have the same food over and over again, but it was good nonetheless. The sports bar was terrible. It was soo smokey and there were so many flies! We waited 45 minutes for food and after seeing everyone around us getting their food before us, we decided to leave! Room service was hit and miss. A few incorrect orders (chicken quesadillas and nachos with meat when we ordered vegetarian) Service - was great! all servers, bartenders and staff were helpful and cheerful. happy to help at anytime. Jorge at the front desk was great!Zoo – I was quite disappointed in the zoo. The monkeys and ostrich were a favourite, but people – adults and kids, were trying to feed the monkeys all sorts of things. We saw someone trying to pass a hair tie to the monkeys, and someone else was teasing the ostrich. it mad me sad to see them, as their enclosures are right in the middle of the resort so at night, they are bombarded by the daily activities on one side, and loud music from the weddings that were going on everyday on the other side! Not a rehab for animals that I thought it was. Overall it was good for our first all inclusive experience. A couple of incidents made it a sour note for us, but most of the staff and food helped make up for it
Upgrading to Adults only is the way to go! The pool, beach and service on that side is fantastic! Eder and the team running the water sports activities are awesome! They were super helpful and fun to hang out with. The spa was so tranquil and peaceful. We really enjoyed having access to it and the messages were amazing!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (International brands, Domestic beer, House Wine, 10am-2am)
- Drinks at disco
- Sailing, Hobie Cats
- Windsurfing, Boogie Boards
- Introductory scuba diving lesson
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 422 rooms in seven 3-storey buildings
- Main buffet restaurant
- 4 a la carte restaurants, including: Mediterranean and Mexican, dress code & reservations required
- Snack bar including brick-oven pizzas
- 7 bars including Pool bar
- 2 pools and 1 Seawater pool
- Kid's pool section
- 2 tennis courts
- Fitness facilities
- Steam room
- Spa and Wellness center
- Hair salon
- Convenience shop
- Free WiFi
- Laundry services (fee)
All accommodations include:
- Satellite TV
- In-room safe
- Full bathroom
- Iron/ironing board
- Coffee maker
- Radio alarm clock with MP3 docking station
- Balcony or terrace
Deluxe Rooms include:
- 1 king or 2 double beds
- Bathtub with shower and jetted tub for 2
- Max. 4 guests
Junior Suites include:
- 1 king or 2 queen beds
- Max. 4 guests
- Family Suite is a Deluxe Room & Junior Suite connected
- One room with 1 King bed or 2 Double beds and the other room with 1 King bed or 2 Queen beds
- Some have a table and two chairs and others have a divan, balcony and save energy system
- Terrace with table and chairs
- Hydro-massage tub
- Min 3/max capacity 6 adults per room or max 3 children
Kids Deals - Children 0-2 stay and eat free when sharing a room with at least 1 adult. Children 3-12 pay child rates when sharing a room with at least 1 adult. Maximum 2 children.
For the Kids - Kids 4-12 enjoy supervised activities daily at the Mini Club, kid's menu, Playground and the kid's section of the pool. Junior Club for ages 13-17 and Baby Club for ages 1-3. Babysitting service upon availability (fee).
Honeymoon Bonus - Receive free gifts in room upon arrival, free room upgrade (subject to availability), late check out when available. Proof of marriage is required. Valid for up to 2 months after wedding date.
Wedding Package - Resort wedding package available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium Vallarta Resort and SpaRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
C/ Carretera Punta de Mita Km 11.5, Punta de Mita 63734 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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