Grand Palladium Vallarta Resort and Spa
- What's Included
- All Inclusive Features
This popular resort is rated 4.5 stars by some operators, but many rooms are now in need of a thorough cleaning, so we give it a 3.5 star rating. The beach area here is great for water sports like boogie boarding, surfing and snorkeling. There are a lot of hills and stairs so getting around may be an issue for those with mobility problems. Good food along with friendly restaurant and bar service. Lots of families at this resort but there is also an amazing adults only infinity pool. Great for couples and families, singles might want to be closer to town. This would be a much better resort if the rooms were nicer, but still a very popular resort. If you want something nicer, try the sister resort next door, Royal Suites Punta Mita.
Located about an hour from Puerto Vallarta and at the north end of Riviera Nayarit, the Grand Palladium Vallarta Resort and Spa features excellent amenities and renovated facilities with an impressive setting overlooking the Pacific ocean. This resort features a lush jungle backdrop and secluded coves rather than a broad sweep of beach; an excellent choice for vacationers looking for seclusion and relaxation in a self-contained hotel.
The Grand Palladium Vallarta Resort & Spa has been completely renovated, including guestrooms, lobby, some restaurants, Spa and recreation areas including Children's Clubs. Rooms here are comfortable and offer impressive views overlooking the the stunning Bay of Banderas. A different nightly entertainment show and a wide range of water sports are other included features that make the Grand Palladium Vallarta Resort and Spa a superior choice for a memorable and relaxing Mexico vacation.
I am going to break down my review into several parts to make it easy to find the information you want. I stayed at the Grand Palladium between the 19/08/17 & 2/09/17.Food: The hotel has a wide variety of buffet, a la carte and snack options around the hotel. There is a main buffet restaurant which serves breakfast, lunch and dinner. There is a mix of cuisines and drinks to suit everyone with a few staples that make an appearance most nights. The hotel also has a Mexican, Italian and American smokehouse, these are the a la carte options. Booking a table is possible via the Palladium free app, alternatively you can try your luck and just turn up. We didn’t book any of the restaurants except for a birthday meal at the Mexican and did not have to deal with any excessively long waits for a table on any of our visits. There is a sports bar based in the main hotel building which also serves snacks from 5pm well into the night. I would just like to take this opportunity to recommend the Mexican restaurant for a fantastic meal. The staff, food and general atmosphere combine for a great meal experience, which has an element of showmanship with its flaming after dinner coffee or the freshly made at the side of your table guacamole. All staff go above and beyond what you would expect and thoroughly make the meal a great experience.Activities: As we flew with Thompson they offer a wide range of activities you can take part in outside the resort. Thompson work with a local company called Vallarta Adventures. The company is extremely professional and all the trips we went on were well organised. Hotel: The hotel is very well maintained with a very few areas that could do with a little maintenance such as painting. This is to be expected in the heat and humidity, any areas that became broken such as the decking near the pool were quickly and effectively repaired. With any negative comments about the state of the hotel, I would take these with a pinch of salt as you have to view the hotel as whole. Our rooms were very comfortable and spacious for what you need and include a complimentary mini bar that is restocked daily. The hotel has three fresh water pools (plus a little kids splash pool near the mini club) and a salt water pool on the beach. The main pool has a swim up bar which is open as long as the pool bar is and has fantastic bar staff, which serve you with a smile despite my poor efforts at speaking Spanish. The hotel also has several bars around the hotel which stock the largest selection of branded spirits I have seen at any all-inclusive hotel I have visited before. Staff: Due to the quality and friendliness of the staff around the hotel and a few individuals that went far above their role, I have decided to write specifically about these individuals, in the hope they will get recognised and rewarded by management. Firstly, at the main lobby bar I would like to recognise Emmanuel VelazQuez ReMira (apologies for the possible misspelling). Emmanuel was consistently hardworking, friendly and dedicated throughout our holiday. He took the time to get to know us and what we liked to drink and took the time to explain the heritage and culture of Mexico, which ultimately was why we were there. He even made some interesting drinks for us to try, to put our British ability to drink to the test. Everyone at the lobby bar performed an exceptional job, but Emmanuel really stood out for us. Other staff that deserve a mention for their hard work and friendliness is the animation/People of Palladium team. Danny, Alex, Gabby, Michelle and Adriana. All were very friendly, enthusiastic and worked very hard. They encouraged people to take part in the activities and when involved in the activities they all worked hard to ensure everyone had a good time. (Special mention to Adriana and her pool bike sessions, they were hard work but a lot of fun. It also helps you justify that extra piece of bacon at breakfast or that extra scoop of ice cream after dinner!!)Overall experience: The whole holiday from start to finish was a great experience and was truly a relaxing and fun experience. There are always little things that happen when you are on holiday but how you deal with them determines what type of break you are going to have. That is why I suggest looking at all the reviews for this hotel as an average and don’t focus on any single review too much. Finally, I would recommend this hotel to anyone thinking of going.
Nice all inclusive resort with some old and worn amenities, beautiful location and lush grounds, lovely clean rooms with attentive staff. The food was so so; the Mexican and steak restaurants were tasty but the Italian and midday snack restaurants were inedible, while the breakfast buffet was fresh and delicious every morning, though I wondered about the quality of the juices and milks. The air smelled of sewage throughout the site and obvious wear and tear could be seen everywhere; the children's area needs an update but it's great for 1-3 year olds. The adult beverages were ok but tasted watered down and sweetened artificially. Kayaks and paddle boards and surfboards and miscellaneous beach gear is available free of charge but they limit their use to directly in front of the resort. Half the resort was under construction so I'm looking forward to the new addition. I recommend the resort, good value for the money.
The resort is amazing lots to do and see the food is fantastic, but it is the staff is what makes it absolutely wonderful Alberto Alvarez treated us like kings. I highly recommend this resort. If I had to complain about anything it would be that they tried to sell us on the travel club we got in late and the spent 25 min trying to convince us to spend an hour of time with them. But ones we told them we weren't interested they left us alone.
I am going to break this review down into sections and aim to provide an honest opinion of each section based on our stay between 11th August 2017 and the 25th August 2017.Reception area: upon arrival we were met with bell boys who informed us they would take our cases up to our room when we were ready. We then joined a queue to check in, there was quite a few families checking in so this did take a little while but a member of bar staff came over to provide us all with refreshment as we waited. The lady who checked us in was extremely helpful and provided us with a lot of information about the hotel and then we were instructed to go to the bell boys who took our suitcases up the room (up 3 flights of stairs- poor guys!). Unfortunately by day 3 of our holiday the entirety of the reception area had become a building site with walls coming down, diggers, and pneumatic drills, this building work also meant that Hemmingways bar was closed for the rest of our stay, and the reps area became inaccessable which could be in part why our rep was no where to be found for the first week of our holiday despite claiming that the lives in the hotel! - We werent given any prior notification of the building works, and had we known we certainly would have considered a holiday elsewhere. Our room : I would describe our room as average, not what I would expect of a four star establishment. The room was quite dated with the sofa in particular showing a LOT of wear and tear. The bed was very large and unlike a lot of hotels I have visited I was pleasantly surprised to discover the bed was not simply 2 beds pushed together. There was plenty of storage available and the safe was included with the cost of the room. The bathroom was fairly spacious and included a hair dryer ( I personally didn't use it, but I know that can be important to some people). The bathroom contained a good side bath with whirl pool jets, with the option to use the bath as a shower should you prefer. The balcony was very small but contained all that could be needed, there was a chair- though we never sat out there, we never saw a reason to, and there was an airer to hang any wet items on to dry over night. We did have a notice through the door during our stay explaining that our room would be fumigated which startled us a little as we have never known a room to fumigated whilst occupied by guests. As far as we are aware the process ocurred whilst we were elsewhere within the hotel, there was no odour in the room when we returned or any visable evidence that anyone bar Reyna, our housekeeper had been in the room. Reyna ensured that our room was cleaned every day of our two week stay and we did not have any complaints, the bed sheets were changed every 3 days (If we wanted them changing more frequently we could request that) and the room was kept clean. The mini fridge was refilled every day, though the times for this could be a little later on in the day. Overall, we were quite happy with the room, it was clean, the air con worked and the bed was comfy. Adults only pool: This is where we spent most of our holiday, as its was generally quiet. The bar staff at the relax bar are outstanding; Matteo, Omar,and the rest of the team... they all work their backsides off and are definately helped us to have a good holiday. The infinity pool over looks the beach and iguanas are a common sighting in the trees. The security around the pool varied considerably; with the lady being particularly effective. Security ensured that no children came by the pool and if they did they were moved on swiftly. I was very disappointed in a male security guard on one day though as he stood by despite the lady at the bar frantically telling him to get down to the pool level as a drunken mexican man had startled all of the guests by having what could have very nearly been a fatal accident -drunkenly falling backwards over the hand rail onto the pool steps; we have no idea how he didnt split his head open, or how he managed to walk away! Entertainment was provided every afternoon at this pool and ranged from a singer and a guitar player, a saxophone player that got into the pool to 3 men doing acrobatics on a pole at the side of the pool; there was certainly variety! There was also no need to wake up early for sunbeds- we regularly strolled down about 10am and had no problem finding 6 sun beds together. The main pool: We spent a few days around here, but as it is close to the childrens pool and the bar in the pool could get extremely busy we opted to move to the adults only pool for a quiet experience. This pool is definately ideal for families there is the main pool a shallower pool and a small water park for children to play in. This is also where most of the day time entertainment is with a huge range of activities- you really are spoilt for choice. The spa: We went to the spa on 2 occasions, the first of which I had a nice relaxing massage and the second of which myself and my partner used the hydropool, jacuzzis,steam room and sauna. The staff at the spa were all very attentive and friendly and provided a very relaxing experience...unfortunately walking past a building site to get back to your room pops the happy relaxing bubble! The main buffet restaurant: There was plenty of variety although as with many all inclusive's the food in there was a bit 'samey' after two weeks, but there were other a la carte resturants on site to provide additional choice. Unfortunately during our stay half of the restaurant got closed ( again due to the building works) and this did mean we saw a sharp increase in queues to get in there at certain times of the day (so much so we chose to go without breakfast some days rather than queue). The staff were all once again wonderful and attentive. The mexican restaurant: This was just above the adults only pool and we visited once. The staff in there provided outstanding service and the food was delicious. There was also guacamole made at the table which was interesting to see how it was done. Bamboo- The oriental themed restaurant this is above the main buffett and has nice views over the trees. We visited this restaurant once during our stay the staff where really attentive and the food was again delicious.The mediteranean restaurant- This is by the main pool, the night we went there was a bad storm and power was briefly lost. The staff were lovely and the food was really nice but extremely filling! In all honesty though we were a bit mesmerised by the storm having never seen anything like it or heard thunder like that before! Ribs and more- This is also by the main pool. We went a bit early on and there was still a lot of people in the pool so if youre thinking of going I would recommend going for a later time for this one. The staff were as always lovely and the food was nice. The sports bar- The best thing by far about this is the staff. The room has a 'distinct' aroma and a problem with flies which does make sitting in there a little unpleasant.The lobby bar ( the downstairs one next to the sports bar) - Again the staff where the best aspect of this bar; Emmanuel was the most attentive member of bar staff I have ever met and always managed to put a smile on our faces and knew just the right drinks to recommend. Hemmingway bar- was shut for the majority of our stay.Overall, this is a nice hotel with outstanding staff that is currently undergoing some rennovations which according to the signage in the hotel should be completed in December.
We arrived on 18th August as a family of four our two children are 18 and 16. We had 2 rooms in block 2. The rooms were fine if a bit dated. The rooms were cleaned daily and the fridge re stocked as well. The bed was really comfy which was a nice change from what you get in some all inclusive resorts.The buffet restaurant has a good selection of food and we always find something the service was always good and prompt and they always had a smile. We tried all 4 of the al a carts and all were good. We did not have a favourite but having guacamole made for at the table is special not to mention it tasted amazing. The bars were also good and we found ourselves up in the royal suites lobby bar each night (this is in lieu of Hemingway during the renovations). The drinks served here are really good and the selection second to none. The service was amazing and the staff a real credit to the hotel. This is also true of the bar by the theatre and sports bar as well. We stayed by the pool most days and we really enjoyed activities each day. Special mention to gaby and dani but all of the staff work really hard and are good fun. We watched some of the entertainment and this was also good the staff again work so hard. We used the gym most days and it was well equipped for a hotel. We went down to the beach a number of times and found it a nice change the staff there were a bit hit and miss some really helpful some not. We wanted to be taken out on the hobycat but there was always some excuse not to. Whilst we were there the area had some heavy storms and this ended up washing wood down from the mountains into the Pacific. This was washed up onto the beaches in the region. The palladium went out of their way to clear it as quickly as they could.The rescue zoo was a nice additional attraction and we always found time to visit the animals our favourites being the monkeys and the baby fawns. At present there are some renovations going on but these dont cause an issue. One thing to bare in mind is the area is very tropical and humid as such take strong mosquito repellent as they will eat you alive. All in all and really good resort with even better staff. Thank you
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (International brands, Domestic beer, House Wine, 10am-2am)
- Drinks at disco
- Sailing, Hobie Cats
- Windsurfing, Boogie Boards
- Introductory scuba diving lesson
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 422 rooms in seven 3-storey buildings
- Main buffet restaurant
- 4 a la carte restaurants, including: Mediterranean and Mexican, dress code & reservations required
- Snack bar including brick-oven pizzas
- 7 bars including Pool bar
- 2 pools and 1 Seawater pool
- Kid's pool section
- 2 tennis courts
- Fitness facilities
- Steam room
- Spa and Wellness center
- Hair salon
- Convenience shop
- Free WiFi
- Laundry services (fee)
All accommodations include:
- Satellite TV
- In-room safe
- Full bathroom
- Iron/ironing board
- Coffee maker
- Radio alarm clock with MP3 docking station
- Balcony or terrace
Deluxe Rooms include:
- 1 king or 2 double beds
- Bathtub with shower and jetted tub for 2
- Max. 4 guests
Junior Suites include:
- 1 king or 2 queen beds
- Max. 4 guests
- Family Suite is a Deluxe Room & Junior Suite connected
- One room with 1 King bed or 2 Double beds and the other room with 1 King bed or 2 Queen beds
- Some have a table and two chairs and others have a divan, balcony and save energy system
- Terrace with table and chairs
- Hydro-massage tub
- Min 3/max capacity 6 adults per room or max 3 children
Kids Deals - Children 0-2 stay and eat free when sharing a room with at least 1 adult. Children 3-12 pay child rates when sharing a room with at least 1 adult. Maximum 2 children.
For the Kids - Kids 4-12 enjoy supervised activities daily at the Mini Club, kid's menu, Playground and the kid's section of the pool. Junior Club for ages 13-17 and Baby Club for ages 1-3. Babysitting service upon availability (fee).
Honeymoon Bonus - Receive free gifts in room upon arrival, free room upgrade (subject to availability), late check out when available. Proof of marriage is required. Valid for up to 2 months after wedding date.
Wedding Package - Resort wedding package available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium Vallarta Resort and SpaRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
C/ Carretera Punta de Mita Km 11.5, Punta de Mita 63734 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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