Grand Velas Riviera Nayarit

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Our Opinion

A great hotel! Located in Vallarta Nayarit, it has a large, beautiful and quiet beach. There is not a lot to do nearby, so this resort is ideal for rest and relaxation. The spa is big and beautiful, and effective! This is an all suites resort, and the suites are so well taken care of, that you literally feel like you're in a modern, New York apartment. All suites have an ocean view and balcony or terrace. The buffet is so amazing, you'd think it was an a la carte. The staff is clearly fully trained, courteous, friendly and helpful. The pools are large and gorgeous and a good alternative to the beach. The resort is absolutely impeccable and is definitely recommended for the more luxurious, high-end traveler.


Overview

Featuring only one and two-bedroom suites, all with private terrace and oceanfront views, the Grand Velas Riviera Nayarit is redefining the standard for luxury in "Grand All Inclusive" accommodation. Each suite is beautifully furnished with teak woods imported from Bali and decorated in contemporary style with tropical colour tones. You will enjoy the full range of amenities of a world-class resort including kayaking and boogie boarding. Or take time out to pamper yourself at the spectacular Spa Grand Velas.

Location: Beachfront in Riviera Nayarit, 35 minutes from downtown Puerto Vallarta & 15 minutes from the airport.


tripadvisor Traveler Reviews
  • robgrove1key : Birmingham England
Best Ever

If you read all my reviews you will see I have stayed in some of the worlds best hotels , well let me just say about this place 1 word ,,,,,,, WoW .... This is in my opinion the very Best hotel I have stayed in for many reasons , the very best finest food from breakfast to the unbelievable snacks around the pool the salads are just to die for , the French restaurant on the evening was mitchelin class , I could go on and on here about this place but its just another level

  • nicolelauren2009 : Chicago, Illinois
Beautiful Resort & Great Service!!

My group had an amazing stay at this beautiful resort! Everyone that works there are so friendly and helpful. Our favorite employee was the bartender, David. What a great guy! The food is AMAZING too!

  • Theresa M :
Great place with fantastic bartenders!

We had an excellent stay with great service, especially from the bartenders! David and Jorge were awesome-- they kept surprising us with new things to try and created a fun environment that our whole group enjoyed.

  • Izak W :
Good

David rivera great service great drinks great person! Highly recommended when visiting Puerta Vallarta. Makes the stay fun and enjoyable. Makes good conversation and overall great person. Fast and talented worker.

  • S K : Dallas, Texas
Beautiful Hotel, Pools are Amazing, Beach is OK, Not So Great With Food Allergies

Overall, the Grand Velas Riviera Nayarit is a beautiful resort. It's very expensive, but it's nice that everything is included. It's not perfect (see Cons list), but they are pretty close (see Pros list).Pros:1. The hotel is truly one of the nicest I've ever seen - it's really beautiful. Colorful flowers adorn all the balconies, the landscaping is well-maintained, the sidewalks are washed every morning, and there are high ceilings that create a very open feel to the whole resort. There's a koi pond on one of the walkways, and there are 2 peacocks that roam the property in the mornings. There's also a resident hawk, Henry, who helps chase away the little birds that fly into the outdoor restaurant. Henry's handler was great about showing the kids the hawk, letting them feed him, pet him, etc. 2. We booked Jan. 2-6, 2018 (4 nights) and were told that we were there when the resort was only at 40% of capacity. It was wonderful because there were no lines, and no crowds anywhere. We loved it. According to the resort staff, the first 2 weeks in January are the slowest times of the year. In contrast, the resort is at full capacity in December. 3. The beach area is actually small, so I can't imagine how anyone would find room on the small beach area with the December crowds as there were limited lounge chairs, umbrellas, etc. Every morning on our way to breakfast around 8 AM, we would set out some of our belongings to reserve a few chairs on the beach. By 9:30 AM, most, if not all, were taken. There were always empty chairs near the pools though. The beach was ok, nothing special; in fact, we felt the beaches in Fort Walton, Florida were nicer. There were even 2 days when the beach was almost unswimmable when a lot of debris was in the water. My children had the debris in their swim suits, and it was abrasive to their skin.4. The pools are probably the nicest we've ever seen at a resort - one is kept warm, and one is kept cool. They are clean, big, and spacious, and there are plenty of chairs/umbrellas/towels around the area.5. Our 2 bedroom suite was very big. We loved it. We ended up requesting 2 roll away beds for our boys, and even with 2 roll away beds in the main living space, there was still room for the adults to hang out. The jacuzzi on the balcony was a big hit too.6. The complimentary massages that came with our 2 bedroom suite were actually quite good. I am always weary of spa services at any resort because they tend to be overpriced and poorly serviced, but their massage staff were top notch. I wasn't going to book one, but decided to try one out, and I was pleasantly surprised, so I booked more during our stay. That said, be prepared for a hard sell for additional services and products, which is expected. 7. The room concierge and the main resort concierge were hit-or-miss. There were some communication issues, but everyone did seem to try to help. Sometimes the room concierge would forget to do something, so if we called again, then the item would arrive within an hour or so.8. We went to several restaurants - Azul, Frida, and Lucca. Azul was the breakfast and lunch buffet, which was probably the best of all the restaurants. We had a phenomenal waiter, Ricardo Wario, who we requested every time we went. He took such great care of us that we gave him a big tip midway through our trip. 9. Beach/pool staff were also great. They were very attentive and quick with providing water/drinks.10. We didn't have any issues with their water. We were fine having frozen drinks and ice in our beverages, but we did use bottled water to brush our teeth just in case.11. The resort was only about a 15-20 minute drive from the airport, and the transfer service pre-booked through the hotel with the VIP Service Company was great. There are many taxi options when you exit baggage claim, so no need to book in advance if you don't want to do so. 12. There is a teen play area, which was a huge hit with my boys age 8 and 10 years old. It is pretty much a giant room with multiple video game stations, pool table, dance floor, and lounge area. They also have a fully stocked snack bar. They usually have 1 staff member there to supervise, but there were times we were there without staff present. It's a nice perk for the kids if they want a break from the beach/pool activities. 13. If you have any "special" requests, I would highly encourage you to contact the concierge and request them in advance. For example, I wanted Diet 7 UP, but that's not something they regularly carry in the resort. They did get some the next day, but they told me if I had requested it prior to our arrival, they would have had some for me in my room on day one, which was nice to know. The mini bar refrigerator has your standard drinks - water, Pepsi, Club soda, Canada Dry, apple juice, 1 chocolate milk, and some beer (think ours had Heineken), but anything else needs to be requested in advance. 14. The resort gift shop has some nice stuff, from clothing and ceramics to children's items, but everything there is very expensive. Midweek there are some vendors (might be through the hotel) who set up mini shops outside near the pool areas and sell typical Mexican souvenirs at reasonable prices (e.g. ceramic guacamole bowls that are hand painted, wood servers with colorful designs, jewelry, children's dolls, etc.). Some are junk, but some are actually nice and priced reasonably (can negotiate too). If you need to get some gifts for friends/family back home and don't feel like driving outside the resort, this is a convenient option.15. Wonderful L'Occitane toiletries are provided in the bathrooms. I loved using the verbena shampoo, lotion, etc. They also provided generic Qtips, toothbrush/toothpaste, shower cap, mini shaving kit, sewing kit, and a loofa, which is great in case you forgot to pack something. Cons:1. There were several maintenance/construction/repairs being done around the resort, from a large area in the center of the main lobby to the walkway to the gift shop. One of the elevators broke down with my youngest inside by himself on his way to the bathroom, but luckily a staff member saw him trying to kick the door open and called someone to help him out. They also did some painting on our floor stairwell, and the fumes were crazy strong - could smell it on our balcony since our suite was immediately next to the area, but after the 2nd day, the fumes dissipated. Midweek they sprayed some pesticides on the grounds, which were very strong, but by the afternoon, the smell went away.2. We did notice mold in our tub (didn't use) and the corners of the shower, but not a big deal. The second bathroom had a strong sewage smell, but maintenance arrived within 30 minutes and bleached the shower. Problem solved. Any maintenance issues were quickly addressed, usually within 30 minutes (e.g. leaking/not cooling mini fridge, etc.).3. ATTENTION: Families with food allergies - be aware that the resort does not have a reliable food allergy management plan in place. My 10 year old has a food allergy to egg and several weeks before our trip, both I and our travel agent made several attempts to get info from the staff about food options, safety, ingredients, etc. We were reassured that while they didn't have food allergy info or a list of ingredients for their menu items, they were adamant that they knew how to handle food allergies and all would be fine. Unfortunately, my son was given pasta with egg in it the first time we ate at Lucca, so he was up all night sick with an allergic reaction. Luckily, we packed some meds just in case, but still - he practically spent the night in the bathroom, and my husband and I tended to him the whole night. The odd thing is the wait staff knew about his egg allergy when we were seated, but still gave him the pasta with egg in it. We only found out the next day that the pasta was made with egg when a different waiter double checked for us. There were times at other restaurants when we inquired about whether or not certain foods contained egg, and most staff responded, "it probably does." That drives me crazy because it's the lazy answer. It either does or doesn't, but when we're usually the first to eat in a restaurant, often with no one else seated for 30+ minutes into our meal, it doesn't take much effort to find out. Some restaurants were empty even when we left, so to me, there was no excuse. They're lucky that my son doesn't have anaphylactic reactions, but they are still severe GI reactions, which are very painful for 8-10 hours until everything passes. I was very disappointed in their handling of my son's egg allergy, but didn't want to get any of the staff in trouble because honestly, it's not their fault that the hotel management refuses to take the time to figure out which allergens are in each dish. I think we're spoiled in the US because so many restaurants do this, from McDonald's and Chili's to Jason's Deli and pretty much all Disney resorts. Despite the list of Cons, we still consider the resort a very good one and may consider returning. If the resort was not an all-inclusive, then I would not have been as upset about the incident with my son's food allergies. But, since we pre-paid for the food and did not feel like spending more to eat outside the resort, I think it was fair to expect that my son should have plenty of options from the menu. After our trip, both I and our travel agent relayed this info to the resort, and they "reassured" us that they are putting more safeguards in place, but I don't believe they plan to list the allergens in their menu items.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily plus snacks
  • 24-hour room service
  • New Year's Gala Dinner
  • All drinks (Premium brands, Domestic beer, 11am to 2am)
  • Kayaking
  • Snorkeling
  • Boogie Boards
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Exercise classes (Aerobics, Body sculpting, Floor workout, Step aerobics, Water aerobics, Yoga)
  • Pottery lessons
  • Daily activities
  • Evening entertainment
  • 267 rooms in 9-storey buildings
  • 1 buffet restaurant and 3 a la carte restaurants (International, Mexican, Mediterranean, French)
  • 3 bars including Swim up bar, Entertainment lounge bar, Snack bar
  • 3 outdoor pools
  • Shopping plaza
  • Internet service (fee)
  • Sauna (fee)
  • Steamroom (fee)
  • Jacuzzi
  • Fitness facilities
  • Exercise classes
  • Scuba diving on-site (fee)
  • Beauty salon (fee)
  • Spa (fee)
  • Golf 5 minutes to 25 minutes away
  • Outdoor Wedding Location

All accommodations include:

  • Concierge service
  • Air-conditioning
  • Cable TV
  • In room movies (fee)
  • CD & DVD player
  • In-room safe
  • Iron
  • Bathrobes with slippers
  • Terrace
  • Hairdryer
  • Mini-bar
  • Coffee maker
  • Room service (24 hours)

Parlour Suites include:

  • 1 king or 2 double beds
  • Living area
  • Internet access (fee)
  • Full bathroom
  • Max occ 4 up to 3 adults

Master Suites include:

  • 1 king bed
  • Sitting area
  • Internet access
  • Full bathroom with Jacuzzi tub
  • Max occ 2

Kids Deals - Children 0-1 stay and eat free when sharing a Parlour Suite with 2 adults. Children 2-12 pay child rates when sharing a Parlour Suite with 2 adults. Maximum 2 children. Children are not allowed in the Master Suite.

Golf Special - Multiple golf deals available, please inquire for details.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Velas Riviera Nayarit
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Velas Riviera Nayarit
Av Cocoteros 98 Sur Riviera Nayarit, Mexico C.P. 63735, Nuevo Vallarta 63735 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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