Grand Velas Riviera Nayarit
- What's Included
- All Inclusive Features
A great hotel! Located in Vallarta Nayarit, it has a large, beautiful and quiet beach. There is not a lot to do nearby, so this resort is ideal for rest and relaxation. The spa is big and beautiful, and effective! This is an all suites resort, and the suites are so well taken care of, that you literally feel like you're in a modern, New York apartment. All suites have an ocean view and balcony or terrace. The buffet is so amazing, you'd think it was an a la carte. The staff is clearly fully trained, courteous, friendly and helpful. The pools are large and gorgeous and a good alternative to the beach. The resort is absolutely impeccable and is definitely recommended for the more luxurious, high-end traveler.
Featuring only one and two-bedroom suites, all with private terrace and oceanfront views, the Grand Velas Riviera Nayarit is redefining the standard for luxury in "Grand All Inclusive" accommodation. Each suite is beautifully furnished with teak woods imported from Bali and decorated in contemporary style with tropical colour tones. You will enjoy the full range of amenities of a world-class resort including kayaking and boogie boarding. Or take time out to pamper yourself at the spectacular Spa Grand Velas.
Location: Beachfront in Riviera Nayarit, 35 minutes from downtown Puerto Vallarta & 15 minutes from the airport.
My best friend and I came with our husbands to celebrate turning 40. This place has the most impeccable service I have ever experienced. 5 Star all the way. We have had birthday surprises left in our rooms almost daily - and we feel like we are the only guests by the high level of service we have received. The people are amazing. The spa is the best I have been to. We will be back!
I reserve the place over travelacity and on my reservation said we have $50 credit toward to the spa. When we got there the lady from spa came & gave us quick neck massage. Felt great. Then she explain our spa has jacuzzi, steam room, hot sauna room & foot massager. I was so excited about relaxation b/c I had a very busy work schedule for more than a month. when I told her no your $50 will go credit towards the massage. I was very disappointed. Anyway I talked to manager & I should him my reservations which mention $50 toward spa facilities then they were honor that.Please take your reservations in case if you need it.Regardless of our 1st experience This place was one of the beautiful resort. Their services, food & amenity was immaculate. They are several different resturant. Their Franch restaurant wa to die for. The food, dessert and service was excellent. I was very disappointed with their Mexican restaurant, very mean host. We were 12 people and we 8 of us got to the place. Our other friend were late. We have reservations and as soon as we sat she told us we have wait to rest if the people come. But I told her we are hungry & we need to start until our redid the party come. She refused to serve us. Anyway we had to leave and go to the our are to eat. I told her we have 100 guess here for wedding and this is not right but no compassion. Anyway that was the bad experience but the wedding area was beautiful. Our friend ceremony was outside close to ocean. During ceremony rain start. They brought umbrellas for all of us which was very nice. During our staying everything we need was right at your site. The room service & food was so delicious. You didn't have to wait forever or force to go to the restaurant. Anyway the overall experience was great. Even we had those 2 not Pleasant experience, I still give them 5 stars because they really work hard to make sure their guess have a good time.Thank you
Held a joint 50th birthday party with about 50 guests September 7 - 10, 2017. Searched all over Mexico and the Caribbean for an all-inclusive to host the event. Interviewed many and landed on the Grand Velas...and they did not disappoint.After they offered us complimentary rooming for a site inspection, we arrived to find amazing food, friendly staff, clean everything, and a great attitude. Andrea Martinez was our POC and she did everything under the sun to make sure our event was top-notch. From switching rooms, stuffing gift baskets, finding cigars, arranging for fireworks, reserving space at their bars and restaurants, getting a live band on the beach, there was nothing they could not do.I am eternally thankful to Andrea, Geraldine, and the staff at Grand Velas. They made sure my 50th birthday was one that I (and all of my guests) will remember for a long, long time.
My husband and I came to the highly recommended Grand Velas for a three-night stay over a weekend (Fri-Mon) in Sept of 2017 for my birthday. We had read the reviews, been recommended to this resort by good friends and had spent a lot of money for what was to be a first class experience. Based on the reviews we expected top notch pampering, no worries, they think of everything so you don't have to, service. The kind where they anticipate your every need. But we found that quite less than 100% of the time did that actually happen, and often we had to follow up ourselves and ask multiple times for requested services, or just weren't treated as honored guests. Upon arrival, we did enjoy a tasty drink and 5-minute massage and that was lovely. We were brought to our room after checking in and the wellness suite was indeed beautiful and spacious, with a gorgeous 9th-floor view of the pool and ocean. There were special soaps in the room, nuts and fruits and an assortment of waters and drinks in the minibar and the towels were nice and thick. The bed was very comfortable and the maid and turn down service was reliable and invisible, mostly. The French restaurant was especially wonderful, with excellent service and food. Francisco, in particular, was very attentive and noted that I had said my birthday was the day prior, so he brought cake at the end of dinner and sang happy birthday. The massage experience included with the room fee was a highlight. The ladies there took very good care of us and room service was always on time with yummy food and a smile when we ordered in. We were delighted to come back to the room after the massage to strawberries, chocolate, and champagne as well. The gentlemen at the pool bar were efficient, friendly and made great drinks. On Saturday morning, the wait staff at Azule were very attentive, filling waters, taking away used plates, and even taking my purse and putting it up on a coat rack so it wouldn't have to be on the ground.Now for some things that needed work. We had a local friend come for the day on our first full day there, so we paid the day fee for her. We had lunch at the pool side restaurant and while the food was good, they did forget to bring a drink that we asked for. Our concierge took the time to inquire of us things that we needed on multiple occasions throughout the weekend, but either she or whoever she told to take care of us, didn't follow through. We selected a special pillow that never came and we had to ask for it a second time before it was brought. We asked for snacks in the room in the morning, by afternoon they weren't there, so called again...after dinner, they still weren't there and had to call a third time, and they were finally brought. Our first meal after arriving Friday was the buffet at Azule. Apparently, a large company was there having some sort of weekend getaway and the staff seemed very busy with them. There was a band playing for their group on the beach next to the dining area that was very loud and we asked to be seated somewhere farther away from the band, where it was quieter and were told we couldn't be...even though 3/4 of the rest of the restaurant was not being used. Guess they didn't want to have to clean it up and assumed everyone would want to be near the music. Next, no one came to give us water, we had to grab someone's attention to get it halfway through eating, even though waiters were walking past us multiple times and we were seated very close to the dais where two hostesses stood. This was our first meal and first impression at this resort. These kinds of things burst the bubble of pampering for us and we didn't feel like we were important. We wondered if we were getting less attention because there was a large group there. The jacuzzi on the second floor of the suite was luxurious and we could watch Sunday night's lightning show over the adjacent mountains from there but most of the knobs were broken and most of the jets didn't work, so that was a disappointment. The day we checked out we asked for a virgin strawberry daiquiri to be brought to the room before we had to leave and were told they couldn't, even though we had had actual liquor brought up two days before. Then, the concierge said she'd have a porter come at 1 pm to help us with our bags. By 1:15 no one had arrived, so we took our bags down ourselves. As we left we passed by their conference area, there appeared to be a chocolate company set up for the staff to try samples and it seemed like that's where most of the staff was. When one spends approx $900 per night for a first class, once in a lifetime (we've never done something like this before) experience, I expected more. While it was pretty good and there were moments of magic, it fell flat enough times to bring us out of the experience and was disappointing. I would definitely ask if there are any large groups if I booked there again, although I think, based on this experience, we will be looking at other properties should we go back to that area.
My wife and I are a white middle-class couple from Arizona, USA. I think this is important to mention because it can give some perspective on culture/interaction. We first visited Gran Velas 5 years ago for our honeymoon. We have since been to two other all-inclusive resorts in the Puerto Vallarta. We returned here because our experience at this place was simply the best. As soon as we stepped out of the transport from the airport we were treated as if we were house-guests of close family. We were assigned a personal concierge, Fabiola, who was very engaging, attentive and accommodating. 95% of the staff here speak English well, and there is no problem if you don't speak any Spanish. They cleaned our room 2-3 times a day, seemingly every time we left the room. They will do a turndown service cleaning every day. They provided a fully stocked small refrigerator with whatever we requested. They provided a large bottle of tequila, and told us that if we preferred vodka or whiskey or anything else, they would bring a brand new bottle of whatever we wanted. We ate breakfast in the room every day, and they will make you whatever you want, bring it to your room, set it up, tell you about the dishes and then come get the mess when you're done. We ate dinner in our room one night because we were too tired to get ready and go out, and I ordered filet mignon, which was delicious, tender and cooked like a 5* restaurant would. Speaking of 5* restaurants, they have three of those on site, French, Italian and Mexican. All three restaurants are fully staffed and will have you wide-eyed with the flavors and variety of menu items. The staff at the restaurants are very friendly and entertaining. They will bring any food or beverage item to your room 24-7. The pool staff are very attentive and will make sure you are not left alone for very long while you lounge by the pool. They also have the sense to know if you're sleeping or it's obvious you don't need something, so they don't over-wait. This resort keeps the beach vendors away from the vanishing edge pool for the most part. The activities staff is very friendly, and this resort has so many free activities led by the staff that you could be busy most of every day if you so desired, beach volleyball, pool volleyball, pool aerobics, blackjack, yoga, bike tours to a local zoo, paddle boarding in the ocean, stretching and Spanish lessons are just a few of the offered activities free. We treated ourselves to a spa day (not included in AI) and for the second time were not disappointed. They suggest to arrive an hour early, which we enjoy, because they have a multiple hot and cold bath/shower/sauna area to prepare and relax you for the massage. The massages for both my wife and I were once again some of the best we've ever had. We suggest the 80 minute aromatherapy massage. The workout room is spacious and they have an attendant there who will give you water, sports drink, fruit, and/or protein meal before and/or after you work out, as well as clean your equipment for you. They have equipment for just about whatever you'd like to do. We did one off-site adventure, and Gran Velas will like to know when you're leaving and when you'll be back, as well as where you're going in case of a situation. We have never had one problem in PV, in or outside the facilities. Overall, we can't wait to go back. We have gone both times during what they call the rainy season, but it only rained for approximately less than 5% of the available daytime hours, and that was only on one day. Most days were cloudy to start, and by about 9 or 10AM were clear blue skies the entire rest of the day. In keeping with the honesty of this review, I will say one of the reasons we like this resort, which seems to be a bit more expensive than comparative resorts, is that the quality of other visitors seems to be very respectful people who are friendly. This is a non-smoking resort, and we made friends quite easily around the resort. This is not a 'party-time/spring break' type atmosphere. It is a very relaxed and luxurious place. One important thing to mention is that it is quite quiet at night. Some other places have loud doors banging, people in the halls, work being done etc. at night. Gran Velas seems to be the quietest, and we could only hear occasional rain and the waves at night. If i have any criticism, it might be that they cleaned our room too much? We requested only one cleaning per day because it seemed every time we left our room for more than 1/2 hour they were in there cleaning it up. Some might not consider this a bad thing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- 24-hour room service
- New Year's Gala Dinner
- All drinks (Premium brands, Domestic beer, 11am to 2am)
- Boogie Boards
- Introductory scuba diving lesson
- Exercise classes (Aerobics, Body sculpting, Floor workout, Step aerobics, Water aerobics, Yoga)
- Pottery lessons
- Daily activities
- Evening entertainment
- 267 rooms in 9-storey buildings
- 1 buffet restaurant and 3 a la carte restaurants (International, Mexican, Mediterranean, French)
- 3 bars including Swim up bar, Entertainment lounge bar, Snack bar
- 3 outdoor pools
- Shopping plaza
- Internet service (fee)
- Sauna (fee)
- Steamroom (fee)
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Beauty salon (fee)
- Spa (fee)
- Golf 5 minutes to 25 minutes away
- Outdoor Wedding Location
All accommodations include:
- Concierge service
- Cable TV
- In room movies (fee)
- CD & DVD player
- In-room safe
- Bathrobes with slippers
- Coffee maker
- Room service (24 hours)
Parlour Suites include:
- 1 king or 2 double beds
- Living area
- Internet access (fee)
- Full bathroom
- Max occ 4 up to 3 adults
Master Suites include:
- 1 king bed
- Sitting area
- Internet access
- Full bathroom with Jacuzzi tub
- Max occ 2
Kids Deals - Children 0-1 stay and eat free when sharing a Parlour Suite with 2 adults. Children 2-12 pay child rates when sharing a Parlour Suite with 2 adults. Maximum 2 children. Children are not allowed in the Master Suite.
Golf Special - Multiple golf deals available, please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Velas Riviera NayaritRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
Av Cocoteros 98 Sur Riviera Nayarit, Mexico C.P. 63735, Nuevo Vallarta 63735 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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