Hard Rock Hotel Vallarta
- What's Included
- All Inclusive Features
Located in Riviera Nayarit, the Hard Rock Hotel Vallarta sit next to the Allegro Nuevo Vallarta and is about 45 minutes from downtown. The beach here is wide with finer sand. The Hard Rock Hotel Vallarta is a large and modern, so there's not much of an authentic Mexican feel. The hotel is up to date and well taken care of, as most Palace resorts are. The rooms are well kept up, as would be expected from a 4+ star hotel. The spa is large and has a beautiful view of the beach. The theatre and entertainment at this hotel seem very professional. Kids are welcome at this hotel, but there are other resorts in Puerto Vallarta that would be better for families.
Location: On the beach, next to the Allegro Nuevo Vallarta in Rivera Nayarit, 30 minutes to Puerto Vallarta, 15 minutes from the airport.
Overall, my impression of this place was very positive. There were a number of instances where there was a lapse in communication, but the staff was very amenable to making sure I was taken care of. The property is very clean and almost every staff member that I interacted with made me feel important. There are three staff members in particular that I would like to highlight. First, and foremost is Dany at the front desk. She addressed a major reservation issue and did everything she could to ameliorate the situation. I was well taken care of and she demonstrated poise and excellence in customer service, despite my extreme frustration. Her thoughtfulness and extreme helpfulness multiple times during my stay ensured that my experience was excellent. Both Rosy and Toro were fantastic examples of how staff amplify the experience of the guest. Since 80% of the time is spent by the pool, high quality service and enthusiasm is a huge factor in guest happiness. Rosy was such an excellent and attentive pool server. I have known her for years, and her service, as in many years past was exceptional. She always was on top of our needs, and probably refined my mediocre Spanish 10x. I have never seen someone so hard-working and dedicated to her job, and it seemed like she never went home! I will make sure that I always sit in Rosy’s section next year, as she was the difference between a great experience and a stellar experience.Toro is such a wonderful staff member, understanding that the guests love staff participation. Toro was an excellent entertainer, and a hard worker, and solely driven by the needs of the guests. While many of the staff exemplified the same qualities, Toro sticks out as a distinct highlight.One area that needs to be addressed is how food allergies are handled. This year, my travel companion, who has a severe shrimp allergy, sustained a major allergic response due to shrimp contamination at Zen This is after showing a card to at least three people that stated the allergy and the precautions needed to avoid allergic response. After ordering a shrimp-free dinner, my friend sustained an allergic reaction caused by shrimp contamination. This resulted in the need to administer his valuable epi-pens, which after a previous incident in the same restaurant the year before, became a necessity to have on hand. I was most disappointed with the way that one of the managers handled the situation. Here, I witnessed my friend hand an allergy card to three people, watched them digest the information, and this manager tried to negate this. While my friend was suffering from an allergic response, the first thing this manager tried to say was that “if you need us to call a doctor, you will need to pay for this”. In addition, misinformation was propagated to the charter group staff that apparently my friend was eating off of other people’s plates. He knows better than to do this, and this accusation/gossip highlights unprofessionalism and lack of responsibility. Managers need to be reminded that food allergies are serious, and the fact that this is the second time in this restaurant is not good. This singular experience with this manager is the reason my rating is not 5/5. Luckily, my friend was prepared, and the immediate use of an epi-pen preserved his health and vacation experience.Despite this one bad moment, I have to say that the entire overal experience was great and I’d do it again, as I have already booked for next year.
I have been following Hard Rock Vallarta on instagram to see what to expect for a fun relaxing friends vacation. First the pictures don’t do it justice, it is a spectacular resort. The staff is friendly and helpful and so gracious and kind. The Posh salon has one of the best views for a pedicure. The Rock spa was phenomenal with very helpful staff and great services. The music was great around the resort. Staff at the restaurants are fast and friendly. Restaurants have great choices of food. I was very sad to go but hope to come back in the future.
the hotel is just amazing ,but the staff are one of the best, specially TORO ,HECTOR AND HULUNA .Loved the food ,the pool .and my awesome room.the bar staff are very well put together .the daily cooked during breakfast and the other meals are great also .
We had a fabulous stay, made even better because of the service we received from a few specific staff. Miguel was wonderful during our check in and every time we needed anything at that front desk. Canario took care of us everyday that we had a cabana and he was perfectly attentive. The cabanas are with the price too enjoy. Rosy was great as she helped me through the hydrospa. You should stop in here any chance you get. Edd was fun and attentive anytime we were at the pool. Vladimir was great both at Caio and during the Chefs dinner. If you have the chance too attend the chefs dinner it is a great way to spend an evening. Dorians the concierge was above all the very best! He helped us with a fishing trip, decorated our cabana for my birthday and made us feel like the most important guests at the property. He is an outstanding member of your team who clearly loves what he does. Service like this is what will keep people coming back! This is a great place to go for a fabulous stay.
Another great year at the Hard Rock Vallarta! I've got to thank all of the staff who made it so amazing. Edd (Hugo) provided amazing poolside luxury!, Rosy, Tony (at the swim up bar) Esme, Chuy (Jesus), TORO!!! all kept us well alcoholed at the pool. Too many other people also made it amazing! Robert on the grill, Leno, Marty, Juan, Rigo!!Can't forget Marco and Gilberto from Ciao who greeted us every morning like we were family!We'll be back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining
- 24 hr room service
- Domestic & International brand drinks from 10am-1am
- In-room mini-bar stocked w/beer & soft drinks
- Paddle boats
- Day & night tennis
- Mini-golf and pitch & putt
- Use of fitness centre w/sauna & steamroom
- Daily activities
- Nightly entertainment
- 348 rooms
- 1 buffet restaurant
- 4 a la carte restaurants: Mexican, Italian, Brazilian and Asian cuisine
- Snack bar
- 3 bars including Beach bar, Lobby bar and Theatre bar
- 2 Pools
- Children's pool
- Outdoor jacuzzi
- Tennis court
- Fitness centre
- Scuba tank (fee)
- Outdoor amphitheatre (fee)
- Beauty salon
- Spa & treatments room (fee)
- Internet services (fee)
Standard Hotel Rooms include:
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom
- In-room double jacuzzi
- Balcony or terrace
- Garden, pool or ocean view
- Max occupancy 4 persons no more than 3 adults
Kids Deals - Kids under 4 stay & eat free when sharing a room and existing bedding with adults. Max 2 kids. 4-17 years pay special All-inclusive rate.
For the Kids - Little Big Club for ages 4-12.
- Free Wedding - Wedding packages are available, including free wedding package with minimum stay. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hard Rock Hotel VallartaRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
Paseo de los Cocoteros 19 - Villa 8 Bahia de Banderas, Nuevo Vallarta 63732 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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