Hard Rock Hotel Vallarta
- What's Included
- All Inclusive Features
Located in Riviera Nayarit, the Hard Rock Hotel Vallarta sit next to the Allegro Nuevo Vallarta and is about 45 minutes from downtown. The beach here is wide with finer sand. The Hard Rock Hotel Vallarta is a large and modern, so there's not much of an authentic Mexican feel. The hotel is up to date and well taken care of, as most Palace resorts are. The rooms are well kept up, as would be expected from a 4+ star hotel. The spa is large and has a beautiful view of the beach. The theatre and entertainment at this hotel seem very professional. Kids are welcome at this hotel, but there are other resorts in Puerto Vallarta that would be better for families.
Location: On the beach, next to the Allegro Nuevo Vallarta in Rivera Nayarit, 30 minutes to Puerto Vallarta, 15 minutes from the airport.
I have some positive and negative feed back. I would definitely recommend this hotel. It is beautiful. Check in was a breeze and we had a large group of 19. We were served drinks while waiting. The staff were all friendly and eager to help. Ramon was amazing with bag check in and out and even help us take some great group photos. Many restaurants to choose from and you don't have to make a reservation at any of them like you do a most special restaurants in an all inclusive. Very little wait time to be seated. The beach was wide, clean and beautiful. The water was clear with the exception of sand in the surf. The surf was just right for boogie boarding. I spent several days in the ocean. Marti, our beach bartender was amazing and never let you go without a drink. No problems getting chairs on the beach. The pools are beautiful, warm and clean, but trouble getting chairs. Many of them are reserved for premium members and most of the rest are reserved by early risers. You can get them, but not always in the best location. The rooms were very nice and the beds were so comfortable, it was hard to get out of them. We did need a room change our first day there because we had a water leak coming from the air conditioner which puddled on the marble floor making it slippery. Maintenance came to fix it right away but we were still accommodated with an upgraded room due to the inconvenience. Any time we needed something, the staff called directly after our request (i.e. towels, room service, help! there is a gecko in our room) we immediately received a phone call asking if our request had been accommodated satisfactorily. There is a safe in the room which locks with your own combination. I highly recommend using it. Two people in our room had money missing. We didn't put it in the safe but it was in our bags in a wallet. We were leaving the next day, so we took it out of the safe and put it in our wallets to prepare for next day travels. $125 cash total. We left the room for dinner and did have one staff member enter our room to drop off clean glasses while we were out. I have never had any valuables taken in any of my travels. I should have been more careful. We cant be sure it was taken, but since it happened to two people at the exact same time, we feel it was. Lesson learned. Lots to do included in the resort. We had a fantastic pool party and Mexican fiesta on Friday. The animation team was very talented. I recommend participating in group activities, like beach yoga, water aerobics etc. Some of our group members took excursions like whale watching and snorkeling and they came back with great reviews. Overall, I would recommend this resort. Be smart with your valuables.
The location of this resort was beautiful. The attention to the resort by the staff is excellent and the cleanliness is noteworthy. The rooms are very nice but not quite a roomy as other Palace/Hard Rock resort rooms at the larger resorts, but it is laid out nicely and is still very much above average. The jacuzzi tub in the room was not as deep as the other HR Resorts we have visited, if taking a relaxing bath is important to you. The pool area had plenty of seating and was kept clean. The beach area was excellent and the service at both the pool and the beach was superior. We enjoyed Marti most days as she brought us drinks and snacks at the bali bed/cabana we used our resort credits to secure most day. This was a real treat for us to unplug and unwind. The restaurants were nice but I would have to say that the food was not the greatest, but I would not say it was bad. The spa was very nice and had a clean, fresh feel to it. I believe it was redecorated within the past year or so. The services I received were very good. I visited the Posh salon a couple of times and received excellent service to match the breathtaking views. One of the best things that didn't happen at this resort was that we were not hard pressed to go to the time share upgrade presentation when we explained that we were only there for a much needed break from reality and were not interested in upgrading at this time. We really appreciated that our need for relaxation was treated with a premium to their need to sell. Thank you very much for that. Overall, we really enjoyed this resort. It is different than the bigger ones (Palace & Hard Rock Resorts), but it was a nice change of pace. I must say that the sunset views were some of the best we have ever enjoyed. We will definitely be back to visit again.
This was my fourth trip back to Hard Rock Puerto Vallarta and I have to admit it is a hidden gem. An experience that is top shelf all around; and consistent year after year. There was 30 of us from Montana this round, all coming for my brother’s wedding. With a party this large our Personal Assistants (Gerardo, Julian & Nacho) were heaven sent. They helped us with a private check-in; taking us to the sun bar where food and drinks were provided right away. And helped us all feel right at home right from the start. Gerardo, Julian, and Nacho were amazing our whole trip. Using WhatsApp is a great tool to communicate with them. Whenever I’d send a message, they would reply immediately often finding me wherever I might be in the resort. Remember to download the WhatsApp before you come to Mexico as it requires activation with a text message on your phone but is otherwise free for use.One of the best parts of our stay was of course the beach and the weather. It couldn't have been more perfect. We enjoyed walking on the beach and felt very safe at all times. The beach is lovely - long and wide, white sand. It’s a prefect area to swim and boogie board. My nieces and son were even able to participate in a paddle board soccer match in the ocean, which was a really neat experience (see attached picture). My daughter got her hair braided by a local vendor for $10 on the beach and they did a great job ((see attached picture). Our beach bed was ready every day, as well as a row of lounger chairs (see attached picture). I enjoyed the convenience of having a special menu to order from at the beach; California sushi rolls, french-fries, chips and salsa or fruit trays were my preferred choices. We did the Rock N River Expedition with Canopy River which was awesome and was able to accommodating 22 of us in a group. The expedition begins by crossing from mountain to mountain on zip lines, combined with hanging bridges, singing lines and big leaps of action, rappel down, free fall into the water and river tube ride. The guides are extremely helpful, amusing, and friendly. I would highly recommend this adventure.One of my other favorite things was the entertainment staff. The resort has something going on from 9 am to midnight. Shout out to Toro, Manu, and Manny. My son says one of his favorite parts of the trip was Toro. Toro was so great at letting my son (13) join in with all the different games (see attached picture). The servers and bartenders around the pool and at the beach are all "top shelf. They always had a smile, and helpful. Gerardo, Julian & Nacho always prepared our favorite spots at the pool. For the pools, there is a kiddy pool with water slide, a party pool with loud music/DJ and pool bar. We spent a lot of time in the pool playing ball, floating on tubs, playing pool volleyball and enjoying the music and entertainment. Toro, Manu & Manny were always a blast at the pool. We also had a live band at the pool one day which was super cool (see attached picture). You could also find use often at the ping pong tables or the beach volleyball court. My daughter also enjoying the craft painting option by the pool one day as well and was excited when her fish came back the next day from the kiln. (see attached picture). We stayed in the family suite which worked out great. We appreciated the housekeeping service twice daily and they did a fantastic every time. We often order room service early in the morning around 6:00 which include fruit and pastries. We also had morning mimosas (see attached picture). As Hard Rock members we were able to have a bottle of champagne delivered to our room every day. We also had room service later afternoon as my kids were always a bit exhausted and hungry come 3:00. Free room service was always prompt, well prepared and a big hit with everyone. Gerardo, Julian, and Nacho were amazing our whole trip including making checkout of a party of 30 nice and smooth (see attached picture). As was everyone other members of the Hard Rock staff; the best in the business. Will definitely come back! And hopefully soon.
Absolutely incredible service and staff. Catered to our every whim. On the spot as soon as we needed them, sometimes before!! High fives to Teresa at check in, Marti our beach bartender, Toro and team with entertainment, Ramon with our bags and group photos and so many more!! We'll be back for sure!!
I give this hotel 4 stars because it is probably one of the best in Vallarta. The style of Hard Rock Hotels is so unique, perfect for family vacations. The rooms were very nice and comfortable. It was very cool that this hotel had a family friendly bar. I would say everything was great except the food. All of the hotel/resort restaurants I've been to never seem to impress me and the food does not stand out. Overall, a great hotel!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining
- 24 hr room service
- Domestic & International brand drinks from 10am-1am
- In-room mini-bar stocked w/beer & soft drinks
- Paddle boats
- Day & night tennis
- Mini-golf and pitch & putt
- Use of fitness centre w/sauna & steamroom
- Daily activities
- Nightly entertainment
- 348 rooms
- 1 buffet restaurant
- 4 a la carte restaurants: Mexican, Italian, Brazilian and Asian cuisine
- Snack bar
- 3 bars including Beach bar, Lobby bar and Theatre bar
- 2 Pools
- Children's pool
- Outdoor jacuzzi
- Tennis court
- Fitness centre
- Scuba tank (fee)
- Outdoor amphitheatre (fee)
- Beauty salon
- Spa & treatments room (fee)
- Internet services (fee)
Standard Hotel Rooms include:
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom
- In-room double jacuzzi
- Balcony or terrace
- Garden, pool or ocean view
- Max occupancy 4 persons no more than 3 adults
Kids Deals - Kids under 4 stay & eat free when sharing a room and existing bedding with adults. Max 2 kids. 4-17 years pay special All-inclusive rate.
For the Kids - Little Big Club for ages 4-12.
- Free Wedding - Wedding packages are available, including free wedding package with minimum stay. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hard Rock Hotel VallartaRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
Paseo de los Cocoteros 19 - Villa 8 Bahia de Banderas, Nuevo Vallarta 63732 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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