Hard Rock Hotel Vallarta
- What's Included
- All Inclusive Features
Located in Riviera Nayarit, the Hard Rock Hotel Vallarta sit next to the Allegro Nuevo Vallarta and is about 45 minutes from downtown. The beach here is wide with finer sand. The Hard Rock Hotel Vallarta is a large and modern, so there's not much of an authentic Mexican feel. The hotel is up to date and well taken care of, as most Palace resorts are. The rooms are well kept up, as would be expected from a 4+ star hotel. The spa is large and has a beautiful view of the beach. The theatre and entertainment at this hotel seem very professional. Kids are welcome at this hotel, but there are other resorts in Puerto Vallarta that would be better for families.
Location: On the beach, next to the Allegro Nuevo Vallarta in Rivera Nayarit, 30 minutes to Puerto Vallarta, 15 minutes from the airport.
We spent six nights in mid-June 2017 at the Hard Rock Hotel Vallarta, room booked was a deluxe platinum via the Hard Rock Hotel's official website. My rating is between 3 and 4, but since this was not an option I rated them a 3.Transfers: The charge for a cab ride for 4 people to the property from the airport was $450 pesos (17,5 pesos to $1 exchange at that time, ~$26 USD), the ride back was $145 pesos (~$8.50 USD) from cab outside hotel to the airport. Airport taxes and other fees make taking a cab from the airport very expensive. It was about a 15-20 minutes short distance ride to the Hard Rock Hotel Vallarta.Check-in: This was the worst part of my stay. I arrived at the property after 3 p.m., There is no fancy or happy welcome, did not get fresh towels (like at Hard Rock Hotel Cancun), I was not greeted by name or felt welcomed. Approached counter, was kindly greeted by a young, nice, and courteous guy, yet the process was very slow. Hard Rock Hotel's policy is to photocopy IDs, passports, and other documents at check-in. This is not typical of all all-inclusive hotels and fearing identity theft I honestly feel this is a practice should be stopped given that my credit card and ID at check-in should suffice.Given that this was my second stay at a HRH property and knew the process, I provided documentation at check-in and paid my remaining balance. Given that the airline had canceled my flights I was forced to modify my original reservation weeks prior to my arrival. My original reservation had my 2 preschool kids ages, but in the modification the ages were shown as 0 and 0. When they inserted my kids ages, I was told that the ages raised my nightly rate. I had already signed the credit card voucher of the remaining balance, and explained to them that I had always stated my kids ages, an somewhere along the modification by the call center, the new reservation did not show the exact ages. They asked me for a copy of my reservations, which I did not have, they asked me to look up the email, and email them a copy (inconvenient looking for emails on smart phone on vacation), 45 minutes later they could not figure out what happened. I told him that I was already paying over $2000 for my stay, to let it go, and neither the clerk, a sup,and a manager could waive me $60 total dollars for the stay. After an hour of waiting and arguing and not getting a clear solution, I paid the $60 and got my keys. This was the first impression I received from Hard Rock Hotel Front Desk staff , and I did not like their attitude, especially from Nacho, as he was not looking for a solution to my problem but kept repeating why I needed to pay more. During this time, I only received one virgin mojito during my wait, so we were tired and my kids were thirsty, so thanks HRH Vallarta for the welcome.A recommendation, take printed copies of your reservation, make sure ages are correct for kids, and don't be surprised when they xerox all your documents. I am on their email list and they often state that kids stay free, do not trust any of those promotions, make sure your printout and latest reservation show your kids ages, or they will hassle you until you pay. They wanted me to pick up the phone and call the reservation desk to work it out, I refused, so I had to pay, so they will nickle and dime you.Other than the bad check-in experience, the rest of the stay was very pleasant and the servers and the rest of the staff made up for the awful initial experience.The resort credits: I did not use them, but I did have a talk to them about the activities where they could be used. My only recommendation is that if you have any of the excursions on their list in mind (swiming with dolphins, cruise, zip lines, etc), they are worth as you can save some money, but for any other services, I believe it is not a good deal (e.g. photo shoot, Spa service, etc ). My feeling is that the limitless resort credits is a way to try to get you to do a timeshare pitch (free excursions were offered to listen to it) which they offered but I declined. I found it very interesting that they kept calling to see if I wanted to the resort credits.The Room: I got what I paid for, no upgrades, don't expect anything else. A very small room with 2 double beds, a Jacuzzi tub, and a very small bathroom. The room was on a side wing of the hotel with an ocean view, and a well kept garden between the room and the water. Given that its a side wing, the pool and other amenities are in the center of the hotel, and not in that rooms view. The room has a tiny balcony, about 2.5 feet long and can squeeze a chair sideways, but not meant for any use. The Hard Rock Hotel's purchased and Palace Hotel and updated the rooms, but they are very cramped, and outdated from the old marble tile, small beds, and not very freshly painted walls. There is about less than 2 feet from the Jacuzzi tub to the bed. I did have an AC issue, and the maintenance staff was there promptly, they troubleshooted the problem and moved me to another room, so hats off to their maintenance and AC crew for being honest to me about the faulty AC and acting accordingly. The room has a mini fridge stacked with beer (Corona, Negra Modelo, and Budlight) and a few liquor bottles such as Jimador Tequila and Bacardi Rum, soft drinks and juices. The only down side is if you drink a particular beer from the mini bar, they replenish it at room temperature, so it might take sometime to cool. I left a little note about only leaving one type of beer and this was honored, The other odd thing is that you must call to get your room serviced, when you are about to leave your room, otherwise you never know what time this will get done. They have a service in the evening when they provide fresh towels, but for some reason I did not get it every night, so if you missed the round, you missed it, but you can always call to get anything, they are very responsive to needs. Maid service was great, room was clean, and fresh towels and linen at all times. I did notice a few mosquitoes in the room, so be careful about leaving balcony doors opened. Free wi-fi thought out the hotel, this was a big plus, kids used it without a problem on all devices, no password needed, no limit on number of devices,The property: The pools are in the middle of the courtyard, many pools but oddly distributed. Kids and adults can go into any pool, and you can find anything from a one foot pool to a 4.5 foot pool with swim-up bar. Two of the pools have water slides. It is hard to get a shaded set of pool chairs, so go early as this gets crowded, One kids pool has a tiny 4-5 foot slide for toddlers, and another pool has a long and cement plastered slide for older kids. I must say that the bigger slide could be great, but it is poorly designed and because its made of plaster, the sliding is uneven, or yo may not slide at all depending on the material of your shorts. This is exactly why I feel that the outdated hotel side shows, because they cannot invest in a decent slide for kids like other properties have. In the swim-up bar,The bartenders are great and always willing to cater to your request. They have a good selection of liquor, I stuck to Johnny Walker Black label scotch and Don Julio Tequila, which I really enjoyed. They offer Modelo and Negra Modelo on draft at all bars and dinner. The servers around the pool are either a hit or a miss as you can get someone who goes all out and insists in bringing you food, or you get a server who does the bare minimum. I consider myself a fair tipper for all services from maid, towel boy, servers, mini bar replenish guy, bartender, etc , so please keep this in mind,if you receive decent service a dollar here and there shows appreciation.The restaurants: For breakfast we ate at the Garden Buffet. The food has an ample number of choices, from an omelet station, pancakes, bacon, oatmeal, fruit, cold cut, cereals, a crepe station, made to order smoothies, and about 12 different dishes. The food is decent, very tasty, but not extraordinary. Hats off to Alejandro and Noe at the Garden buffet. They were the finest servers and did everything possible to make sure my family was well taken care of. These two guys are the model servers for the restaurants at the hotel. For Dinner, we tried all the specialty restaurants. Most servers are very friendly, and most go out of their way to make yo feel welcomed. The food once again is very tasty, good but not extraordinary, but the selection is plenty full and you will always find tasty and filling. My top restaurants are in this order: Brazilian Food, Mexican Food, Italian Cuisine, and lastly Asian Dishes. There is also a snack bar opened during the day with decent hot dogs and burgers, fruits, salads, and about 10 different hot dishes, great guacamole and ice cream too. Hats off to Robe in the burger station, he was always very friendly, helpful and had a big smile in doing his work. They also have a wooden fire pizza station, pizza had many toppings to make sure you can find something to your liking. The other kept secret that was seldom advertised is room service. When I walked to the front desk to inquire about it, they asked me to call from my room, and then transferred me to a line were they provided the menu over the phone, no flyers no handouts (and you get many at check-in). Although the room has a menu on their binder of services, not all food is available at all times.The kids club staff was very friendly and they have a calendar with activities for them to do. Go to their website to find a list of the hourly activities, kids over 4 can be checked in, kids under 4 can use club with a parent present. The kids club lacks a pool, but it has a nice set of areas for boys and girls, an Xbox and large movie room. For older kids, they have the Cavern Club, with 2 outdoor table tennis tables, a small arcade with 4 Xbox, a pool table, Foosball table, and an air hockey table. My kids loved the video games so this was their favorite area, the only recommendation is that this area should be staffed, they don't have a full time attendant, and the Xbox games set-up is very confusing as there are no discs, but online games (some trial), so having someone there to checkout games and fix remote batteries when they malfunction would make this place even better.Entertainment: Shows are very good, they have a calendar in their website as they change weekly. They start at different times from 9-10 p.m., and they are fun for the whole family. From a magic show to a Michael Jackson show, the performers put out their best effort to make it entertaining. There is a bar at the theater and the bartender there is great and very efficient. After the show, they have a live band in the bar (adults only) with good music and great talent on a nightly basis. The beach: Many chairs available, did not have issues getting a shade. Waiter service is hit or miss, had very good and decent waiters, who took long before rounds, and once again did not offer to bring me any food. The beach by the hotel is awesome, clean sand, not rocky like other PVR beaches, and you can walk 40 feet and the water is still waist high. This is one of the best PVR beaches I have been to.During my stay we needed medical attention. A doctor is available 24hrs a day, he asked for the symptoms over the phone, arrived within 15min to room, was very thorough in asking for medical history, diagnosed the problem, provided a shot, and left medicines for $1520 pesos or about $87 USD. The price is a little steep (for average Mexico doctor visit) but the fact that it included medication and available at any time, I believe it is fair and worth it.General Reviews: After being at the Hard Rock Hotel Cancun, I had big expectations for this hotel that were not met. The facilities need a big face lift, the old dirty carpet on floor one of the side elevators needs to go, old windows in the hallways, need to refresh pain in many hallways, the stuffy lobby, the cramped rooms, and tiny balconies can be improved, The fact that you get cards for the beach towels is not something I expect from a higher end hotels. The hotel also need to invest more in customer service, getting a good morning from all hotel employees shouldn't be much to ask, many employees walk besides you without looking up, lots of chit chatting among employees themselves when you are trying to wave for service, and most importantly make the customer feels special.I am not sure if I will return to this hotel, I think there are many lowered priced options in PV for the same level of service
Best place to vacation. Rosie is the best server by the pool. Had couples massage with Eve and Engracia. Food was amazing, Tony was the best server in the restaurant. Would go back in a heartbeat. Gerardo and Alan very helpful
My husband and I went to the Hard Rock Vallarta in May for 2 weeks. This was our first time at any Hard Rock Hotel, so we hoped for the best, based on the reviews on TripAdvisor. Our check in was very nice, and we got the room we asked for, which was the Deluxe Platinum, away from the elevators. We were also celebrating an anniversary, so we got a bottle of champagne waiting for us when we checked into our room, and a special dinner and breakfast in bed. We also were given pink bracelets to let the staff know that we were either honeymooners or celebrating an anniversary. The room itself again was very nice. The bathroom was fairly good. The sink area is pretty small so theres not much room for toiletries, hot irons and such. Luckily I had a large bag that I could hang off the mirror that helped free up some room. In all the reviews there is no mention of the blowdryer/hairdryer - which I was looking for because it would have been one less thing to pack. The blowdryer is quite good, in that it's not one of those wimpy ones that barely blow air but are super hot. So, my advice is don't pack a blow dryer. Couple of things I did pack that I was glad I did, was extra hangers and an extension cord. Both were of short supply in the room. The bed and pillows were super comfy and the view was fantastic. Over all we were very, very happy with the room. We went for breakfast every morning to the buffet and a big shout out to Erika who made our omelettes every morning! She gave us amazing service (and she has the best laugh), and it was such a great way to start each day! Great selection of food, and of course the omelettes were fantastic! In regards to the food, we were big fans of Ciao (Italian) and Zen (Asian). The Mexican restaurant was closed for renovations and I am not a big fan of Brazilian meals. We did get a chance to do the dinner on the beach, and it was one of the highlights of our stay. We both had the double lobster tail which was served to perfection, and had fantastic service from Edgar who made sure everything was perfect. Enjoying the meal with good wine with a spectacular sunset, on the beach was amazing. Speaking of the beach, it is such a nice beach to walk on. We walked to Bucerias a few times on the beach. It takes two hours, but its such a nice walk. Make sure to bring some water and go before it gets too hot outside.The animation team was unbelievable dedicated to making sure everyone was having a good time without being pushy. We were so amused and in awe of their energy, that we we just sat back and watched them go! Unbelievable. Never seen anything like it and Hard Rock Vallarta should keep them happy as they made up a big part of ours and everyone else's amazing experience. So thanks again to: El Toro (Best server and awesome part-time pizza chef :-), Jerry, Manuel, Juan, Elmer (the friendliest bartender ever) and Carlos for making this a great vacation. Whatever you do, don't miss the pool party, what a blast! Can't wait to go back!
Service we received from Rubi and Cris at the Hard Rock Gift Shop was outstanding! Both demonstrated an excellent balance between friendliness, professionalism, and thoughtfulness. Kudos to them! They deserve to be recognized as exemplary Hard Rock staff.
All of our service was exceptional! I want to especially thank Esmeralda and Canario for above and beyond service. They are the standard by which all others should be compared. Thanks again! We will definitely be back in the future.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining
- 24 hr room service
- Domestic & International brand drinks from 10am-1am
- In-room mini-bar stocked w/beer & soft drinks
- Paddle boats
- Day & night tennis
- Mini-golf and pitch & putt
- Use of fitness centre w/sauna & steamroom
- Daily activities
- Nightly entertainment
- 348 rooms
- 1 buffet restaurant
- 4 a la carte restaurants: Mexican, Italian, Brazilian and Asian cuisine
- Snack bar
- 3 bars including Beach bar, Lobby bar and Theatre bar
- 2 Pools
- Children's pool
- Outdoor jacuzzi
- Tennis court
- Fitness centre
- Scuba tank (fee)
- Outdoor amphitheatre (fee)
- Beauty salon
- Spa & treatments room (fee)
- Internet services (fee)
Standard Hotel Rooms include:
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom
- In-room double jacuzzi
- Balcony or terrace
- Garden, pool or ocean view
- Max occupancy 4 persons no more than 3 adults
Kids Deals - Kids under 4 stay & eat free when sharing a room and existing bedding with adults. Max 2 kids. 4-17 years pay special All-inclusive rate.
For the Kids - Little Big Club for ages 4-12.
- Free Wedding - Wedding packages are available, including free wedding package with minimum stay. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hard Rock Hotel VallartaRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
Paseo de los Cocoteros 19 - Villa 8 Bahia de Banderas, Nuevo Vallarta 63732 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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