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Riu Jalisco

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
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  • Bonus
Our Opinion

The Riu Jalisco is a great hotel which is popular with couples, singles and families alike. The friendly entertainment staff keep the activities going throughout the day. Restaurants and service are very good and the beach and pools are excellent. With only one central elevator and the hotel being set back from the beach, this can mean a lot of walking. Most tour operators rate it 5 stars, but its more like a 4.5 star resort. The Riu Jalisco is a great option, just as long as you don't go in expecting a full 5 star resort. If you want to experience a true Riu 5 star, try the sister hotels Riu Vallarta and Riu Palace Pacifico.


Overview

The Riu Jalisco beachfront property is as spectacular and luxurious as you would expect from any Riu resort. Never failing to fulfill the delivery of every kind of comfort, wonderful services, and fully equipped with great cuisines to dine on. Set on an exceptionally beautiful, long stretch of beach makes it too easy to have fun with the excellent sports and leisure facilities, activities and entertainment. Just sit back, relax and let the sights and services of a Riu Jalisco all inclusive vacation show you the meaning of 5 star!

Location: On the beach in Rivera Nayarit, 20 minutes from downtown, 15 minutes from the airport.


Highlights
  • A long stretch of beach that's great for strolls
  • Good for families with an active kids club and kids pool
  • Great value with reputable service and quality
  • Close to the airport for easy transfers

tripadvisor Traveler Reviews
  • D J :
Worth what was paid

My Brother and I spend 7 night at this resort paying only 830 a person including air so we talked and agreed have no preconceived expectations. From the moment we arrived we were greeted with smiling faces and outstanding customer service. We were given a garden view room on the second floor which allowed WI-FI service on the balcony from the room. We ate at the buffets for our meals choosing not to eat at the other restaurants due to the large variety and good quality of options each day. The beach was great and never had an issue in finding lounge chairs on any day. The pool area was busy and had a lot of activities going on with the entertainment team. Overall the resort was well worth the money and the service in all areas was above and beyond a "budget" resort. If you go to this area take a day to go to Bucerias and eat the seafood ! We ate at Fat Boys and it was amazing.

  • Melissa T :
3rd time not a charm

This was my 3rd time at this hotel, I convinced my husband we should go for our honeymoon, it was his first time. I had filled out online that it was our honeymoon at booking, and again mentioned at the desk. They told me they had 2 double beds and just push them together! This was not a good start, we couldnt even lay next to eachother the beds slid apart. Our room was roasting hot, called 3 times finally a repair person came, our AC was not working because the filter was black and clogged.The main fountain outside was under construction, sadly this took away from the atmosphere. The resort was kept clean overall however and cant say anything negative about the view. It took 1 note to the room cleaner, 2 phone calls and an angry visit to the front desk to get water and 7up brought to our room. I waited over 6 hours to get this done. We tip the maids daily and leave little chocolates on the table for them, they used to make cute animals out of towels on the bed, and this doesnt seem to happen anymore. Was a nice touch, its unfortunate its gone. The entertainment crew was sub par. They used to be EXCELLENT, this time i found myself wishing they would fall in the pool. The "crazy games" were few and far between, they played over an hour daily of BINGO, which was a counting lesson in Spanish and lots of yelling. The pool is not relaxing at all. They really dont engage you much for any other activities. As always the Michael Jackson show was excellent, i was so glad my husband got to experience it. The rest of the shows were ok, nothing to be excited about. The little kid shows were cute, and they are really good with them.The restaurants used to take reservations, now its first come first serve, this made it impossible to get into some for dinner. My husband really wanted to try the steak house and after waiting 2 hours we gave up and ended up at the main buffet, which was very repetitive, and sadly i found a hair in my quesadilla, I lost my appetite after that. Overall, the experience was not what i was hoping for. Based on my previous stays, this time was horrible in comparison. I still just dont understand what the though process is to give a couple on a honeymoon 2 double beds. Lesson learned I will not be a returning guest.

  • Banffie : Red Deer AB
Daily maintenance expected

This is my 4th visit to Puerto Vallarta, and the first time to Rui Jalisco. I'm rather disappointed in the lack of cleaning in the common areas of this hotel. The pool deck is filthy, walkways are never swept. I've never been to a resort where the pool decks haven't been power washed every night. There is nobody around with a broom tidying up in the mornings. Cigarette butts and garbage on the pool decks and garbage cans with dirty diapers in them. I can't believe it. I don't think it's asking too much to have a clean resort, whether it's a 2 star or a 5 star. Never again a Riu. Going back to Dreams and Secrets.

  • Moony12 : Crossville, Tennessee
FIFTEEN MONTHS LATER

This is the fifth time we have been to this resort. We were in a standard room, #2221 facing the back side of the building. There were two beds together to make it seem like a king size bed. The room was recently painted white and is very bright. Housekeeping did a good job cleaning and our mini bar was replenished every other day. The A/C worked great and most nights we slept with the ceiling fan on and didn't need the air on. We only had a shower (no tub) and found the shower base to be very slippery. We put a hand towel on the shower floor so there were no falls. Twice our room was cleaned late in the afternoon as we returned to get ready for dinner. One time we had to refuse housekeeping because I was already in the shower. We went to the desk before dinner and asked to have our room cleaned and it was taken care of. There is a service walkway for the employees and it can be noisy in the morning when they are bringing supplies to the bars and restaurants. The room doors all have automatic door closers and the doors are constantly slamming day and night shaking the entire area. Guests are also very noisy late at night returning to their rooms, there is a very bad echo effect due to all the tile. Several nights there was blaring music from the adjacent property until midnight.The resort was full so it was difficult to find a chair around the pool and sometimes on the beach. I was a bit disappointed to see guests reserved four chairs, two in the sun and two in the shade, for themselves. The pool was pretty clean, but at the end of the day the sunscreen was floating on top of the water. This used to be an adult pool and it should be since there is a children's pool too. I do not feel children should be allowed to sit at the bar. I do not enjoy pool water in my drinks. The parents of these children are nowhere to be found.Brenda, the bartender at the top of the pool bar made the best Dirty Monkey's and Bloody Mary's. Look her up when you are there. Vincente, Armondo, Juan and Lupita at the lobby bar were also great. We enjoyed live entertainment several nights at the lobby bar before and after dinner. We were sad to see on of our favorite bartenders, Leo, was no longer there. We had known him for over ten years.The Ala Carte restaurants were not very good, Japanese, Steakhouse and Italian. We found the buffet better than these three restaurants. I do not recommend them at all. They have relaxed the dress code for men in these restaurants, they can now wear shorts, but still need to have a shirt with sleeves and a collar, no tee shirts or tank tops.We liked going to this resort since we could walk five minutes down the beach or by the street to the Riu Vallarta and see some of our friends on staff there. The pool there is much larger. We were able to eat breakfast and lunch there, but no dinners.I do not think I will return to this resort.

  • SierraCalgary : Calgary
Excellent Girls Trip!!!

Group of four women went to Riu Jalico from April 9-16th!! From the time we landed in Puerto Vallarta, I knew this would be fun!Things were quick on the bus to the resort. They served beer and let me tell you, best Corona I have ever had!! 50 Pesos each!! We were checked in on the bus and when we arrived we went and changed into bathing suits and off we went to explore for a few hours, till our room was ready. Room was ready at 3 on the dot. I asked for rooms together and that is what we got. Rooms were good, no complaints at all. Beds comfy, pillows comfy. Rooms were quiet,, I did not hear a peep after we went to bed. So many people complain about loudness but I did not hear nothing and I did not even have to wear my ear plugs at night. We were in room 4155 and it is close to elevator about sports bar. Food was to die for. So good in buffet, so good. I never went hungry at all and put on a few pounds from eating so much. Best mashed potatoes and gravy I have ever had!! Italian and Asian were good, we did not have to wait at all. Frankie at Italian, great guy and great service!! Main dish is huge so watch how much appetizers you eat. Fresh rolls and buns at Italian, so good!! Calamari was delicious at Asian. For those who complain about the food, don't pay attention, honestly it's delicious. Breakfast and Lunch buffets were both good, loved the fish at lunch!! Every morning we were served by Zuleica, she is amazing!! She is friendly, stops at talks to you and asks you how your trip is going, so is really interested in what you have to sy! Everyone hugged her every morning to say good bye, now that says alot!!Security all over so we felt safe! Julio one of the better ones. He's the nicest security guard you will ever meet! Miriam at front desk, a friends used the ATM band and it withdrew her money but didn't give her any pesos. Miriam was very helpful and called the bank in Canada to explain what happened, and the bank put money back in her account. It's really how you approach staff, if you are mean and not nice, why should they help you? Vero at lobby bar another gem at the resort!! Nexus rep guys (Pancho from the Rancho) he's a gem at that the resort. You have to meet him and book through him! Literally love that guy! Give him a big raise!!Michael Jackson show is a must see!! Vegas quality!! Pay him lots or some other resort will scoop him up. If you take a taxi to PV or Bucerias, ask for Jose, he's the best and will make your trip memorable. He offered to take us to Sayulita for a day and show us around, but we just didn't have time, next time Jose!!No umbrellas on beach and not much shade.. It's 200 pesos a day which adds up after a week. Great guys to deal with though and they remembered us every day and brought us 2 umbrellas every day.This is my third time to a Riu (Santa Fe, Emerald Bay and now Jalisco) Santa Fe is still my favorite but Jalisco is a strong second and that's cause of the beach.. Loved the beach but it gets hot so walk by Andelays) and also Bucerias (Fat Boy on the beach)Certainly not complaints but just things to add to get this to a higher rating, coffee pots in room, their own umbrellas on beach, so customers do not have to pay, door on washroom in your room for privacy.....just those little things would make huge difference.Any questions, please ask!!Gracias Riu Jalisco!!Los Damas Locos!! (Cheryl, Carie, Lindsay and Paula)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet, breakfast, lunch and dinner daily
  • Snacks
  • Cold and warm dishes buffet - pizzas, pastas, salads and varied desserts
  • On the spot made-to-order cooking stations
  • A la carte dinner in specialty restaurants without reservations
  • Domestic & select imported drinks 
  • Theme nights
  • Late-night snacks
  • In-room mini-bar and liquor dispenser (re-stocked regularly)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson at pool
  • Day and night tennis
  • Multi-sports court
  • Gym and sauna
  • Volleyball
  • Ping-pong
  • Shuffleboard
  • Daily activities
  • Live music & shows
  • Nighty entertainment
  • Entrance to Disco, drinks included
  • Wi-Fi in lobby
  • 700 rooms
  • 5 restaurants, including Buffet, Mexican, Asian, Italian & Steakhouse
  • 1 A la carte restaurant, dress code & reservations required
  • Beach bar/restaurant
  • 6 Bars including Swim-up pool bar, Sports bar
  • Terrace-solarium
  • 2 Pools
  • Jacuzzis
  • Kids pool and waterslides
  • Lit tennis courts
  • Health & Spa centre w/sauna, jacuzzi and gym
  • Boutiques & gift shop
  • Hair & Beauty salon
  • Massage services (fee)
  • Wi-Fi in lobby
  • Watersports centre
  • Conference room
  • Golf & horseback riding nearby (fee)

Hotel Rooms include:

  • 1 King or 2 Double beds
  • Balcony or terrace
  • Air-conditioning
  • Ceiling fan
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar
  • In-room liquor dispensers
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Iron and board
  • Max occupancy 3 persons or 2 adults & 2 kids

Junior Suites include:

  • Same as above plus:
  • Larger in size
  • 1 king bed
  • Additional walk-in closet
  • Larger bathroom and living area w/sofa
  • Max occupancy 3 persons or 2 adults & 2 kids

Family Rooms and Suites also available.

Restaurants

La Piazza

  • Buffet lunch, a la carte for dinner
  • Italian cuisine
  • Dress code for dinner

Dona Adelita

  • Buffet breakfast, a la carte for dinner
  • Mexican cuisine
  • Dress code for dinner

Grand Dragon

  • Buffet for dinner
  • Asian cuisine
  • Dress code for dinner

La Botana

  • Buffet lunch, a la carte for dinner
  • Grill cuisine
  • Dress code for dinner

Don Emiliano

  • Buffet breakfast and dinner
  • International cuisine

Bars

  • La Cantina Lobby bar
  • El Pancho Theatre Bar
  • El Villa Theatre Bar
  • El Sports Bar
  • El Bahia Banderas Pool Bar
  • Pacha Disco Bar

Kids Deals - Children under 2 years stay and eat free. Children's age must be specified on the rooming list. Children sleep in existing bedding and must share the room with 2 full paying adults in order to receive the discount. If one adult is traveling with one child, the child will then be considered an adult. If a single adult is traveling with 2 children, the 1st child will pay adult rate and 2nd child pays special rate. Limited number of Kids Free rooms are available. Up to 2 kids can travel free with 2 full paying adults. Online rates already reflect discounts for kids rates. Details subject to change without notice.

For the Kids - Kids 4-12 can enjoy supervised children's activities at the RiuLand kids' club with a pool, water slides and fun entertainment in an interactive environment.

Renova Spa services available:

  • Hair style and cut
  • Make up services
  • Manicure
  • Pedicure
  • Waxing
  • Facials
  • Body wraps
  • Massages
  • Hot Stones
  • Aromatherapy

Flamingos golf course located near by. Prices range from $90 -$130USD

Exchange Privileges -Guests can visit Riu Vallarta and use the service & facilities at this hotel excluding the a la carte restaurants, restrictions may apply.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

??????????????Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Jalisco
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
ClubHotel RIU Jalisco
Avenida de Los Cocoteros, Sn-Lote K, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.