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Riu Jalisco

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Restaurants & Bars
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Our Opinion

The Riu Jalisco is a great hotel which is popular with couples, singles and families alike. The friendly entertainment staff keep the activities going throughout the day. Restaurants and service are very good and the beach and pools are excellent. With only one central elevator and the hotel being set back from the beach, this can mean a lot of walking. Most tour operators rate it 5 stars, but its more like a 4.5 star resort. The Riu Jalisco is a great option, just as long as you don't go in expecting a full 5 star resort. If you want to experience a true Riu 5 star, try the sister hotels Riu Vallarta and Riu Palace Pacifico.


Overview

The Riu Jalisco beachfront property is as spectacular and luxurious as you would expect from any Riu resort. Never failing to fulfill the delivery of every kind of comfort, wonderful services, and fully equipped with great cuisines to dine on. Set on an exceptionally beautiful, long stretch of beach makes it too easy to have fun with the excellent sports and leisure facilities, activities and entertainment. Just sit back, relax and let the sights and services of a Riu Jalisco all inclusive vacation show you the meaning of 5 star!

Location: On the beach in Rivera Nayarit, 20 minutes from downtown, 15 minutes from the airport.


Highlights
  • A long stretch of beach that's great for strolls
  • Good for families with an active kids club and kids pool
  • Great value with reputable service and quality
  • Close to the airport for easy transfers

tripadvisor Traveler Reviews
  • seamonkeee : St. Louis, MO
Great Staff, Great Beach, So-So Food

Overall I had a very enjoyable time at the Riu Jalisco. Not everything was optimal, but many of the good things made up for some of the drawbacks at this resort. I have broken this review into the following categories and given each a grade:Staff (A+): There is not enough I can say about how great the staff is at this resort. From the time we arrived at the lobby to every moment in between, the staff was friendly and hard-working. They made every effort to make our stay enjoyable. Behind the scenes, there is an army of staff constantly cleaning and keeping the grounds well maintained. The staff really made our stay enjoyable and made us feel like we were VIP’s.Room (B-): Initially the room had a weird smell that went away after we aired it out. The rooms are nice but show a little age. On the plus side our room was spacious with a balcony, room for a bed, dresser, sitting table and two chairs, luggage rack, and two night stands. The furniture is a decent quality. The bathroom is spacious with a big closet, water closet, and a shower. The room comes with amenities you would expect like a safe, hair dryer and ironing board. There is also a mini fridge with free beverages and a free liquor dispenser on the wall with four full bottles of liquor: tequila, gin, rum and vodka; however the ice machine in the lobby did not work, but I saw no need to drink in my room anyway. The TV had mostly Mexican channels so there was not much to watch. The bed was kind of weird. Instead of a king bed, our bed was two twin mattresses pushed together, which made it difficult to sleep together as a couple. The shower had no ledges to put soap or anything on which was also strange, so I had to put the soap on the floor. There was supposed to be a shampoo dispenser on the wall of the shower, but it was missing. Some of our traveling companions also had issues with their rooms. Overall, the room was decent but there were some issues. It was not great, but we did not spend much time in the room and it served its purpose.Food (B): The all-inclusive food overall is a good deal. You can eat like crazy and do not have to worry about spending any more money on your vacation. The meals serve the purpose of filling you up, but the quality is somewhat mediocre. If you look at it through the scope of the fact that they are servicing hundreds of people at the same time, they do a good job. There are a lot of choices. If you look at it through the scope of being on vacation and getting good meals, then it is not as good as if you went out to different restaurants each night in town. After a few days, you start to get weary of the food. The resort has five places to eat. Don Emiliano is a buffet that serves breakfast and dinner. I would say we ate at this spot the most because it offered the most choices. La Adelita is a buffet for lunch and a Mexican restaurant at night. I expected more from this restaurant, and overall it was mediocre. El Gran Dragon is an Asian restaurant. It is all buffet and was decent. La Piazza is an Italian restaurant. People lined up for this place, but once again it was not that great. La Botana which is a buffet at lunch and a steakhouse at night. It has great views of the ocean and is a good spot to eat lunch. Finally, there is a sports bar, which is in an isolated location and does not have very good food. Most of the food at the Riu was okay, but not great. If you look at it from a value perspective, it is definitely worth it though.The service at restaurants was spotty. Most restaurants are either strictly buffet or a combination of buffet and service. I do not blame the staff since they are working hard to service several tables at once, but at some restaurants it could be hard to get service. At Don Emiliano our entrees came about an hour after we ordered them and they were cold, but at La Piazza the service was much more prompt.At most of the restaurants I found some favorites. For me the Mexican food was the best. Things like chilaquiles, tortillas, fresh chips, rice, and pico de gallo. (The guacamole was highly disappointing however.) I ate well and got into a routine. Considering all the food I ate and all the fresh fruit and vegetables, the food is worth the money.Bar (A): I like good liquor and craft cocktails, but on vacation I do not mind getting sugary drinks with cheap liquor. They taste good in the hot sun, and there are a lot of choices. The menu has many classic drinks and a lot of tropical drinks which are perfect for the location. If you want, there are also aperitifs and liquors you can drink neat. They are not high quality, but I thought the drink menu was well put together. The staff even makes muddled drinks like mojitos. The beer choices are Tecate and Dos Equis on tap, which was good. Watching the bartenders churn out drink after drink, I was impressed with their efficiency, especially since most require using a blender. The bartenders were all great and quickly met everyone’s needs. It is surprising the amount of drinks you can drink in a day, and cost advantage of the all-inclusive is great in this aspect.Performances (B): At night there are performances on the stage which is in the center of the property. Some shows are not great, but I appreciated the effort of all the performers. It gave us something to do at night and there were lots of tables to sit and pass an hour watching the shows. I enjoyed the dancers the most. They were entertaining and well rehearsed. Mexican night was also a good show.Extras (A+): One thing I really liked about the resort was the extras. Mexican night was fun and there were a lot of Mexican themed activates and food and drink that were spread across the property. At breakfast they had a mimosa bar. Another night they had a martini bar set up. I liked these little surprises as they made some nights seem more special.Activities (A+): If you are not content to sit on the beach, the resort offers all kinds of activities. There are several sports tournaments each day from volleyball to shooting. The staff is very friendly and enthusiastic. For little kids, there are also activities. If you are in the pool area, the staff is constantly doing everything from dances to aerobics. If you want to get out in the ocean, there are all kinds of watercraft available, everything from boogie boards to catamarans. To me, this is another great perk of this resort. There are also things scattered throughout the resort like Ping-Pong and pool tables.Beach/ Pool (A+): The beach was great. It is wide with lots of sand and has a lot of palm trees if you would like partial shade. There are plenty of chairs and tables available. The water is nice. Since the resort is in a bay, the ocean is shallow for several feet out and the waves are not too bad. All around you can see the mountains in the distance. I really enjoyed the beach.We did not spend much time at the pools. There are two. One is a party pool. There is music constantly playing, a swim up bar, and employees constantly leading dances, activities, and games. The water is a nice temperature and the area is shaded a bit more than the beach. If you like to party then you will like this pool. The other pool was quieter. It was a kids’ area with a slide and was more tranquil even though it was just across from the other pool. Once again, I have to reiterate that I really enjoyed my stay at the Riu. I think they tried to meet almost every need we had and the awesome staff really made us feel like we were staying at a first class establishment. There were some drawbacks to the room and the food, but I feel they made a valiant effort even at these and the value that we got for our money made everything worth it.

  • shirpalmon : Omaha, Nebraska
Good, not great

I had a good experience at this resort, but nothing was awesome. The food was average, but not great. The service was sometimes great, sometimes not so good. The rooms were nice, as was the beach and pool. The entertainment was fine, but could've been better. One problem we ran into was the wifi- they would only allow us to connect two devices for free (even though we were in a room which fit five people, and there were three of us in the room).The night shows go until 11pm, and can be heard from the rooms- something to think about if you have children!

  • monicajay : mystic,quebec
Wanted to like this hotel more....

My husband and I are in our late 50's and have traveled a lot. We have done a mix of All-inclusives, condos, and cruises.We booked directly with RIU as we wanted to stay 8 nights and choose a deluxe room category. When we got there they said all the rooms were standard and this category didn't exist anymore (although we paid more for it). The first room they sent us to was on the north side, it has a partial angled ocean view but stunk of mold. Returning to the lobby they tried to convince us the maid would go spray the room to get rid of the odor. My husband suffers multiple allergies including mold so we insisted on a new room. We were assigned a very small room on the 6th floor that had no ocean view and looked in on the courtyard and a wall. I complained again that when I had booked with RIU directly they said if I wanted partial ocean view to book deluxe which I had done. We stayed one night in that room and then moved for the following 7 nights to a room on the 5th floor in the center of the U. It had a peek-a-boo ocean view as the palm trees are so full and high you can't really see past them. The room was clean and acceptable. The safe broke once but was fixed in a short period of time. Lots of towel animals.We found the food to be very tasty with plenty of choices. I particularly enjoyed the fresh grilled white fish at the lunch buffet. The drinks however were another story. They were all icky sugary and not good at all. In the end I drank draft beer all week as both the alcohol and the mixes were of very poor quality. The grounds were lovely and overall it is a pretty hotel with a nice beach. We however won't be returning for 2 reasons. 1. Extremely noisy at night as drunken people holler up and down the hallways. The design of the hotel makes this echo terribly but also there is no evening security trying to get people to quiet down.2. My husband was violently ill so wasted 3 days of our vacation. I met a group of 10 people from Brandon, MB and 4 in their group had also been sick. I also spoke to others who had been sick, too many to call it a coincidence. All had symptoms that were clearly food related illness.We will likely try a RIU hotel again, just not this one.

  • Caroline K :
If you get the chance, stay here! Perfect 👍

I have nothing but good things to say about the holiday, we were greeted by Alphonso at the check in who was very friendly and helpful. All the pool entertainment staff were fantastic but in particular, Gil, Alberto and Eric deserve special thanks for making our stay so enjoyable. Barbara in the Don Emiliano restaurant was an absolute superstar, she really looked after us and nothing was too much trouble. Mark, your rep, was absolutely fantastic, we joined him on the jungle walk and walked into Bucerias. He also gave us plenty of ideas as to where we should visit and had really good local knowledge. One of the highlights of our trip was the journey into Sayulita, which Mark recommended. We got a local taxi driver, whose name escapes me, I'm afraid which is a real shame as I would have liked to also recognise him in my feedback. He drove us into Sayulita, giving us lots of local history and telling us about his own family, he waited for us in Sayulita and on the way back, stopped at the cemetery at our request. He had family in the cemetery and was happy to tell us all about it and Mexican culture.I have seen some negative reviews on Trip Advisor about this hotel and can only imagine that these people must have been staying at a different hotel, everyone was friendly and helpful. The hotel was absolutely spotless, the food was amazing. I turned 40 whilst there and the staff made such a fuss of me, even arranging a birthday cake for the night of my birthday, which was lovely.I would stay here again in a heartbeat.

  • Barry M : Brandon, Canada
Great Value 3.5 STARS

My wife and I travelled to Puerto Vallharta from February 26th to March 5th. This was a last minute booking as we had already been on our annual Mexican vacation in early January. We booked on Friday and made the trip two days later on Sunday. Price for the two of us all in was $2,090.00 Canadian.We generally book 5 Star hotels in the Mayan Riviera but found this great deal and were very pleasantly surprised with our entire vacation. The sunsets were to die for and were a genuine event each and every night. The food wasn't quite what we're used to but some of the options exceeded expectations. The pool was always very busy and fairly lively. We're beach people and really enjoyed the water and the beach.All in all, we'll be back in the area for sure and maybe back at this hotel if we're looking for a steal of a deal!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet, breakfast, lunch and dinner daily
  • Snacks
  • Cold and warm dishes buffet - pizzas, pastas, salads and varied desserts
  • On the spot made-to-order cooking stations
  • A la carte dinner in specialty restaurants without reservations
  • Domestic & select imported drinks 
  • Theme nights
  • Late-night snacks
  • In-room mini-bar and liquor dispenser (re-stocked regularly)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson at pool
  • Day and night tennis
  • Multi-sports court
  • Gym and sauna
  • Volleyball
  • Ping-pong
  • Shuffleboard
  • Daily activities
  • Live music & shows
  • Nighty entertainment
  • Entrance to Disco, drinks included
  • Wi-Fi in lobby
  • 700 rooms
  • 5 restaurants, including Buffet, Mexican, Asian, Italian & Steakhouse
  • 1 A la carte restaurant, dress code & reservations required
  • Beach bar/restaurant
  • 6 Bars including Swim-up pool bar, Sports bar
  • Terrace-solarium
  • 2 Pools
  • Jacuzzis
  • Kids pool and waterslides
  • Lit tennis courts
  • Health & Spa centre w/sauna, jacuzzi and gym
  • Boutiques & gift shop
  • Hair & Beauty salon
  • Massage services (fee)
  • Wi-Fi in lobby
  • Watersports centre
  • Conference room
  • Golf & horseback riding nearby (fee)

Hotel Rooms include:

  • 1 King or 2 Double beds
  • Balcony or terrace
  • Air-conditioning
  • Ceiling fan
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar
  • In-room liquor dispensers
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Iron and board
  • Max occupancy 3 persons or 2 adults & 2 kids

Junior Suites include:

  • Same as above plus:
  • Larger in size
  • 1 king bed
  • Additional walk-in closet
  • Larger bathroom and living area w/sofa
  • Max occupancy 3 persons or 2 adults & 2 kids

Family Rooms and Suites also available.

Restaurants

La Piazza

  • Buffet lunch, a la carte for dinner
  • Italian cuisine
  • Dress code for dinner

Dona Adelita

  • Buffet breakfast, a la carte for dinner
  • Mexican cuisine
  • Dress code for dinner

Grand Dragon

  • Buffet for dinner
  • Asian cuisine
  • Dress code for dinner

La Botana

  • Buffet lunch, a la carte for dinner
  • Grill cuisine
  • Dress code for dinner

Don Emiliano

  • Buffet breakfast and dinner
  • International cuisine

Bars

  • La Cantina Lobby bar
  • El Pancho Theatre Bar
  • El Villa Theatre Bar
  • El Sports Bar
  • El Bahia Banderas Pool Bar
  • Pacha Disco Bar

Kids Deals - Children under 2 years stay and eat free. Children's age must be specified on the rooming list. Children sleep in existing bedding and must share the room with 2 full paying adults in order to receive the discount. If one adult is traveling with one child, the child will then be considered an adult. If a single adult is traveling with 2 children, the 1st child will pay adult rate and 2nd child pays special rate. Limited number of Kids Free rooms are available. Up to 2 kids can travel free with 2 full paying adults. Online rates already reflect discounts for kids rates. Details subject to change without notice.

For the Kids - Kids 4-12 can enjoy supervised children's activities at the RiuLand kids' club with a pool, water slides and fun entertainment in an interactive environment.

Renova Spa services available:

  • Hair style and cut
  • Make up services
  • Manicure
  • Pedicure
  • Waxing
  • Facials
  • Body wraps
  • Massages
  • Hot Stones
  • Aromatherapy

Flamingos golf course located near by. Prices range from $90 -$130USD

Exchange Privileges -Guests can visit Riu Vallarta and use the service & facilities at this hotel excluding the a la carte restaurants, restrictions may apply.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

??????????????Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Jalisco
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
ClubHotel RIU Jalisco
Avenida de Los Cocoteros, Sn-Lote K, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.