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Riu Jalisco

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Restaurants & Bars
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Our Opinion

The Riu Jalisco is a great hotel which is popular with couples, singles and families alike. The friendly entertainment staff keep the activities going throughout the day. Restaurants and service are very good and the beach and pools are excellent. With only one central elevator and the hotel being set back from the beach, this can mean a lot of walking. Most tour operators rate it 5 stars, but its more like a 4.5 star resort. The Riu Jalisco is a great option, just as long as you don't go in expecting a full 5 star resort. If you want to experience a true Riu 5 star, try the sister hotels Riu Vallarta and Riu Palace Pacifico.


Overview

The Riu Jalisco beachfront property is as spectacular and luxurious as you would expect from any Riu resort. Never failing to fulfill the delivery of every kind of comfort, wonderful services, and fully equipped with great cuisines to dine on. Set on an exceptionally beautiful, long stretch of beach makes it too easy to have fun with the excellent sports and leisure facilities, activities and entertainment. Just sit back, relax and let the sights and services of a Riu Jalisco all inclusive vacation show you the meaning of 5 star!

Location: On the beach in Rivera Nayarit, 20 minutes from downtown, 15 minutes from the airport.


Highlights
  • A long stretch of beach that's great for strolls
  • Good for families with an active kids club and kids pool
  • Great value with reputable service and quality
  • Close to the airport for easy transfers

tripadvisor Traveler Reviews
  • Linda V : Calgary, Canada
Nice resort but could use a few improvements

Our stay at the Riu Jalisco was mostly positive. It was our second stay at this resort, the first being 8 years ago when our daughter was almost 1 so our perspective is different having 2 kids now (almost 9 and 6 yrs old). We really liked the kids pool and even the wading pool in Riuland area as our youngest is afraid of the deeper water. It was nice being able to access the pool without our kids being in the daycare. The pools were pretty cool first thing in the morning though. There were always ample lounge chairs too around the kids pool although out attempts at finding a spot around the other pool was not as successful and was dotted with many chairs having towels but no actual people. We were happy to get a spot every day at kids pool. Towels were always available although we didn’t realize until we tried to trade in a wet towel for a dry towel that you could only get one towel a day. The kids would swim and then wrap themselves in a towel to warm up so it was wet and it would have been nice to change for the next time they were cool and wet. The rooms were nice and clean but there were lots of them so you usually had a walk to get anywhere. Nothing too far though and as long as you could do stairs there was always a closer way down. We asked for and got a room with bunk beds for the kids which was wonderful as then the king bed was all too ourselves. However, we were travelling with friends with kids the same age as ours and we both asked for bunk rooms and rooms near by and although the rooms were right next to each other we got bunks they did not. We had even asked when we checked in whether the rooms had bunks and the guy stated that if we asked for them, then we got them. It was tough for them to see our kids running into the room excited and then they opened their room and their kids were disappointed at no bunks. Although some days it wasn’t cleaned until close to 5 PM, they were cleaned nicely everyday. There was a door on the toilet area, but I think the whole room would benefit from a covering on area to the main part of bathroom for changing or just privacy. The only real negative concerning the room was the lack of water on our last day. The water stopped flowing as we came back from beach around 5 PM and although hot water was re-established by about 11 PM, there was no cold water in our room or the areas I visited until well into the following morning. As you can picture, toilets flush with cold not hot water so places like bathrooms in lobby area were not pleasant very quickly. We used hot water and the ice bucket to fill our toilet tank in our room so we managed to flush but it was still unpleasant. I can understand somethings may not be in the control of the hotel and still don’t really know what the problem was but I didn’t like the lack of communication. We had a standard piece of paper under our door which advised or our impending check out time/date, but had no information on water problem or suggestions of how to work with it or any apologies for inconvenience. Even when I checked at the front desk thinking maybe it was just our part of the hotel, I just got answer that they were working on it.The staff were friendly and willing to help. Things were cleaned up quickly and drinks were as requested. Check in and out was quick and easy. The food was typical for an All Inclusive. Nothing spectacular but good variety. We had a family of 4 and 3 are Celiac so trying to identify gluten was really difficult. I tried to ask a few chefs to pass things like chicken and beef direct from grill without any sauce but it was near impossible to communicate and not just because of language barrier. It was just too loud. I asked the people at entrance to buffet about identifying gluten and they told me to go to front desk, I asked at front desk and they told me to go to customer service, I went to customer service and she told me they were working on a gluten free menu but had nothing as of yet. She said she had a note to hand to staff but I had already brought a Spanish gluten free card and she basically told me mine was better. I was feeling a little defeated. The following day I was approached in the buffet (surprised they remembered me from day before) and told they would have gluten free bread, pasta and cereal the following day for us and we only needed to ask for it. Success!!! Well sort of. We advised that we would eat at the Italian Al a carte restaurant the next night and she said they would have the pasta available for us. We were with friends so the 8 of us went to dinner. Our friends kids just wanted plain pasta too so the adults ordered off menu, I asked for 3 gluten free pasta plus some salmon for protein and our friends order 2 plain pasta for their kids. The waiter left so we were happy but when he brought the plates out there was lots of confusion. Obviously my friends were unable to get plain pasta for their kids but we didn’t figure this out until the gluten free plain pastas were placed in front of one of the wrong kids and they eventually bought out two items off menu that no one ordered. The wrong child ate the gluten free pasta quickly before we figured it out which meant my husband was left without pasta and the other non celiac child was highly disappointed watching my kids eat their plain pasta. I was so thankful that the pasta was available and the kids really liked it, even the one that didn’t need gluten free, but it was a disappointing evening due to the high confusion. I think the waiters need to understand the importance of getting the right food to right person. Luckily, there was always lots of fresh fruit and enough vegies that were not covered in sauce for us to eat. The mornings got better too as we asked the head chef for gluten free cereal and bread. Still needed a way to toast it though as the toasters available were covered in regular bread crumbs and even a gluten bread crumb can send my child into a 4 hour throw up session. In all I was surprised that we made it through a week with anyone being sick. The kids had regular french fries, bacon and sausages which we were never were able to get an answer on whether they contained gluten but we took the risk. The Steak Al A Carte restaurant wasn’t a positive experience. We were one of the first 5 groups lined up to get in since the Al A Cartes didn’t work on reservations. However, we sat for an extremely unreasonable amount of time waiting for appetizers, and then to order. There were people a short distance away that were getting served dessert prior to us even having our order taken. We had 4 kids with us this was painful to sit through. Then when the steaks came out it was another disappointment. They were thin and over cooked. Granted we live in Alberta where we have access to great steaks, but the steaks were so thin there was no way to cook to any specific doneness. If they were a third of the length but even 2X the thickness, they could have been good. We were disappointed that night.The beach was awesome and the empty lounge chairs were sparse but could be found. Most seemed to be occupied or empty. Few had towels holding them with people nearby. The sand was soft, there were sea shells around and the vendors were out but respected when we said no thanks. There was nothing from a snorkel perspective. The water was pretty murky in the waves and not too much beyond that to see. On windy days or later in afternoon the boogie boards came out. The beaches were clean and you could walk forever in either direction. Would I go back? Yes, but the price would have to be extremely better and we got a good price or I think I would need confirmation that the gluten free options and communication had improved.

  • TOuellet :
Great Resort

We stayed at the Riu Jalisco from Feb 3rd to 10th. I've seen many reviews on this site complaining that it is not a 5 star resort. It is definitely not a 5 star resort and the price should be a good indication of that - you could never get a 5 star resort for the price we paid. With that said it was good value for what we paid.Check in was fast and easy. Our bags came to our room quickly. The rooms are nice, basic. Nothing fancy. I was excited about the liqour dispensers but honestly we never used them. I always bring disinfectant wipes and glad I did as there was dried pee on the back of the toilet seat. The shower drain is also very slow, so if you shower right after someone else, you have to stand in their dirty water as it drains slowly. It would have also been nice to have a door on the bathroom as I was sharing a room with my 15 year old son, but oh well. Wasn't a huge deal, he just closed his eyes a lot lol. Besides that the rooms were good. We were in room #6226.I've stayed at many AI's in the past and I appreciated the perfect size of this resort. Nice little walk to all points. I liked how close the beach was and spent more time on the beach here than I ever had at any other resort. There is a lot of shade from the many palm trees however, so if you want a nice sunny spot for most of the day you have to get up early and nab them fast - that goes for both beach and pool.The food was ok - what you would expect from all inclusive buffets. I was a little disappointed with the a la cartes as some of them were just buffets. The Japanese restaurant wasn't very good - just a basic asian buffet. The Mexican was also just buffet. The Italian and steak house were good and the Canadian night was a nice touch.The resort does a great job with activities. My 15 year old son was kept busy playing beach volleyball, water polo, kayaking, casino night and boogie boards. My 23 year old daughter and her boyfriend enjoyed the swim up bar :)The beach party with the fire dancers was awesome! Very entertaining!We walked over to the Riu Vallarta for lunch. Exactly the same buffet as the Jalisco, same pool. So glad I didn't book there and end up paying more for nothing. Take a walk to Bucarius for lunch instead!One thing that was 5 star were the bartenders! Such fabulous quick service! The rest of the staff was great as well. Very hard working.Can't beat the gorgeous sunrise over the mountains and spectacular sunsets on the ocean!Sunwing did a great job - very organized and wonderful staff. The bus ride wasn't very long at all and the rep filled us in with all of the information we needed during that time. I will think twice before booking with Sunwing in the future though as their flight times suck! We had to check out and leave our luggage in storage until it was time to leave for our flight at 8pm. It is nice that the resort offers a courtesy room with showers (same slow drain problem), but the rooms didn't have hair dryers and they were really crowded with people and ran out of towels. The lobby washroom was super crowded as well with everyone getting cleaned up for their flights. Not ideal and definitely not something I want to do again as the washrooms got quite dirty because of this and it's difficult to look through luggage in a storage room to find items you need.

  • jessierwhite : Phoenix, Arizona
One bad thing after the next **see photos

Unfortunately, our experience was less than satisfactory at the Riu Jalisco. We booked 3 rooms for 6 people, 2 rooms were unsatisfactory. The customer service was not helpful when we notified them as soon as we arrived into our room of many of the problems (listed below). Many time the answers were “it will be fixed in 20 minutes” when it was not being fixed at all. When we let the hotel know the conditions of our room she suggested we bunk with the other guests for the night without compensation (Fanny in customer service). She said that there were no rooms available. We asked to be moved to one of the other Riu hotel which were right down the street on both sides Riu Jalisco. We emailed who we booked through due to not be able to get through on the phone to the 3 numbers listed on the email and contacting our travel agent. So on the 3rd night we were finally were moved to cleaner rooms and then there was no hot water in those 2 rooms. The customer service at this hotel was unacceptable. *First room ants all over bathroom and they sprayed raid all over our room which did not get rid of them bathroom door would not fully open unless you used your full body because it would catch on the tile Water intermittently functioning, and was “not potable” so you cant brush your teeth with it Toilets intermittently functioning Broken air conditioner Stained/dirty sheets and bedskirt with what looks like blood/bodily fluids mattresses Moldy smelling towels glass cups in room were not clean (or cleaned/replaced when cleaning lady came in, she rinsed them in the sink as witnessed by us) Safe was not functioning (hotel replaced battery to correct issue) Wifi was very limited, and rarely worked.*Second room No hot water Air conditioner did not work Moldy smelling sheets/mattress/pillows Dirty sheets Hotel in general*had to reserve time to get into hot tub*The elevators doors would close frequently on people*The overall taxi service was horrible. We waited over 45 minutes for a taxi, and had to walk outside of the hotel to get another on a different day.*ATM machine did not work the entire time, we were told to visit a neighboring hotel instead.* items delivered from a vendor in town and were lost/misplaced for several hours due to the incompetence of the front desk (Veronica at the front desk)*Island Sun Tours, representative OmarWe were given the wrong times for two of our excursions causing us to miss one of our scheduled tours. (The only reason we did not miss the third tour is because the customer service rep at Vallarta Adventures informed us of the correct time of arrival on the second excursion that was earlier in the day. Pros-Food was decent, drinks are decent, landscaping was beautiful, pools are maintained and large beach with a lot of chairs

  • Tourista88 : Winnipeg, Canada
Excellent Resort

We had booked two weeks in the Riu Vallarta. However due to the amount of smokers & noise in the plaza area, we spent our second week at the Jalisco. We were given a family suite at the end of one of the 'wings'. Room decor, cleanliness were above average. Staff were constantly cleaning the halls. Buffets were offered in 3 different locations, with excellent quality & choices. Specialy dining was excellent. The theatre is located in a separate building, away from the hotel. Shows were well done, with excellent singers & dancers. The two pools, one for adults & the other for children were well kept. An abundance of chairs were available both poolside & at the ocean.All the staff at this resort were well-trained, friendly, and 'ready to help'. Special kudos to Front Office Supv. Adryan Reyes & his staff.We plan to return next Feb. with our grandchildren.

  • Melanie C : Edmonton, Canada
Wonderful trip

This was my second time staying at the Riu Jalisco, last time I was there was in 2012. We stayed Feb 10-18 and had a wonderful time. The staff really try their best 24/7 to ensure guests are comfortable and having a great time. Shoutout to Stephanie from the entertainment staff, she is hilarious and really made us have a awesome week.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet, breakfast, lunch and dinner daily
  • Snacks
  • Cold and warm dishes buffet - pizzas, pastas, salads and varied desserts
  • On the spot made-to-order cooking stations
  • A la carte dinner in specialty restaurants without reservations
  • Domestic & select imported drinks 
  • Theme nights
  • Late-night snacks
  • In-room mini-bar and liquor dispenser (re-stocked regularly)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson at pool
  • Day and night tennis
  • Multi-sports court
  • Gym and sauna
  • Volleyball
  • Ping-pong
  • Shuffleboard
  • Daily activities
  • Live music & shows
  • Nighty entertainment
  • Entrance to Disco, drinks included
  • Wi-Fi in lobby
  • 700 rooms
  • 5 restaurants, including Buffet, Mexican, Asian, Italian & Steakhouse
  • 1 A la carte restaurant, dress code & reservations required
  • Beach bar/restaurant
  • 6 Bars including Swim-up pool bar, Sports bar
  • Terrace-solarium
  • 2 Pools
  • Jacuzzis
  • Kids pool and waterslides
  • Lit tennis courts
  • Health & Spa centre w/sauna, jacuzzi and gym
  • Boutiques & gift shop
  • Hair & Beauty salon
  • Massage services (fee)
  • Wi-Fi in lobby
  • Watersports centre
  • Conference room
  • Golf & horseback riding nearby (fee)

Hotel Rooms include:

  • 1 King or 2 Double beds
  • Balcony or terrace
  • Air-conditioning
  • Ceiling fan
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar
  • In-room liquor dispensers
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Iron and board
  • Max occupancy 3 persons or 2 adults & 2 kids

Junior Suites include:

  • Same as above plus:
  • Larger in size
  • 1 king bed
  • Additional walk-in closet
  • Larger bathroom and living area w/sofa
  • Max occupancy 3 persons or 2 adults & 2 kids

Family Rooms and Suites also available.

Restaurants

La Piazza

  • Buffet lunch, a la carte for dinner
  • Italian cuisine
  • Dress code for dinner

Dona Adelita

  • Buffet breakfast, a la carte for dinner
  • Mexican cuisine
  • Dress code for dinner

Grand Dragon

  • Buffet for dinner
  • Asian cuisine
  • Dress code for dinner

La Botana

  • Buffet lunch, a la carte for dinner
  • Grill cuisine
  • Dress code for dinner

Don Emiliano

  • Buffet breakfast and dinner
  • International cuisine

Bars

  • La Cantina Lobby bar
  • El Pancho Theatre Bar
  • El Villa Theatre Bar
  • El Sports Bar
  • El Bahia Banderas Pool Bar
  • Pacha Disco Bar

Kids Deals - Children under 2 years stay and eat free. Children's age must be specified on the rooming list. Children sleep in existing bedding and must share the room with 2 full paying adults in order to receive the discount. If one adult is traveling with one child, the child will then be considered an adult. If a single adult is traveling with 2 children, the 1st child will pay adult rate and 2nd child pays special rate. Limited number of Kids Free rooms are available. Up to 2 kids can travel free with 2 full paying adults. Online rates already reflect discounts for kids rates. Details subject to change without notice.

For the Kids - Kids 4-12 can enjoy supervised children's activities at the RiuLand kids' club with a pool, water slides and fun entertainment in an interactive environment.

Renova Spa services available:

  • Hair style and cut
  • Make up services
  • Manicure
  • Pedicure
  • Waxing
  • Facials
  • Body wraps
  • Massages
  • Hot Stones
  • Aromatherapy

Flamingos golf course located near by. Prices range from $90 -$130USD

Exchange Privileges -Guests can visit Riu Vallarta and use the service & facilities at this hotel excluding the a la carte restaurants, restrictions may apply.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

??????????????Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Jalisco
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
ClubHotel RIU Jalisco
Avenida de Los Cocoteros, Sn-Lote K, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.