Riu Palace Pacifico

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Our Opinion

Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!

Riu Resorts latest resort in Riviera Nayarit, the Riu Palace Pacifico has been spared no expense to get it just right, as evidenced by the momentous exterior, a fitting tribute to the ancient Mayan and Aztec civilizations of Mexico. Here, rush is a four letter word and relaxation on the powdery fields of palm fringed beach is the highlight of the day. Expect sizzling afternoons to melt into halcyon evenings with the same ease as the ice in your favourite libation.

Location: Located in Riviera Nayarit, on Playa de Flamingos beach, 2 km from Nuevo Vallarta, 15 km from Puerto Vallarta, overlooking the Pacific Ocean, 13 km from the airport.

tripadvisor Traveler Reviews
  • NicNac7 :

Just got back last night and will say Best RIU I have been too. Cleaning all the time. Great staff. Jose on the beach.... ask for a Sexy Jose... nice and refreshing. Guacamole restaurant was so good. Steakhouse.. my filet was amazing, my boyfriends not so much. Japanese restaurant was ok. Buffet was pretty good. I will say we went off the resort many time and very safe. Use Pesos instead of US dollar, more for your money! All and all great trip, would definitely go back!Rhythm of the Night excursion is a MOST!

  • Mary N : Racine, Wisconsin

Beautiful resort, exceptional customer service, and excellent food choices. The negative about the resort is the closings of restaurants at night and the hour or do waiting to get into other restaurants, due to private events. I would recommend grilling and setting up a buffet behind the Merlin Bar for private events.

  • wgford : Edmonton, Canada
Amazing location and great people

The hotel was very nice, next trip we will pay the extra to get the ocean view. Plus I recommend making sure you have king bed if you are traveling with your wife or girl friend because they put two bead together in the room and someone always ends up in the crack!!!Food was very good as well not your typically Mexican buffet lines with the same food everyday so this was nice. The other restaurants on the prosperity were also very nice and worth the wait. Bring long pants and long sleeve shirts as these are a little dressy but no ties etc. The food in every case was awesomePool was kept clean and well maintained as well as the beach. Time goes by fast so some pre planning when you first arrive can helps lots to make the most of your stayRecommend using the attraction / adventure group at the hotel

  • Scubadgh : Swindon
Good but not great

First impressions of this hotel were very good from the moment we arrived in our taxi with doors being opened to the welcome drink and smooth effortless check in, in the impressive reception area. The hotel grounds and building are well kept and have a nice feel and could be described as colonial in style.Room 4023:We were pleased with the sea view that was in our opinion very good and what many other hotels would describe as sea view not partial. The room was spacious with separate sofa and seating area on a slightly lower level, the main room area had all the usual amenities, included daily stocked minibar and spirit optics. Bathroom had his and her sinks, jacuzzi bath with shower over. Wifi in our room was a bit hit and miss.Restaurants:We were most annoyed to find that during our stay the 4 a la carte restaurants started to close for one night then reopen, 1 restaurant each night. Then by Wednesday 2 restaurants were being closed each night. This resulted in the limited availability of open restaurants being even more in demand. On enquiring as to the reason for this, reception were quite open and informed us the hotel was only 60% occupied, and it is normal practice for them to close restaurants when occupancy is low as "the a la carte restaurants are provided as subject to availability". I requested that a complaint be raised stating my objection to this practice, but I have as yet not received a reply.La Peninsula - Main Self serviced buffet open for breakfast, lunch and dinner. This is the only restaurant open for breakfast from 7:00, and it was very nice to sit on the open terrace area as the sun came up. Throughout the day the selection on offer is good and the food also good, nothing to right home about but good. Except for the deserts as these looked and tasted fantastic.Krystal - Table serviced Gourmet, open for dinner from 18:30. We dined here for one evening and had to start queuing 18:00 to get a table. The food and dinning experience was overall enjoyable, and we would recommend a visit. La Toscana - Smaller self serviced buffet for lunch and snacks until 18:00, then table serviced Steak House for dinner from 19:00. We were lucky to get a first sitting table here, as people started queuing an hour before opening time with us not arriving till 18:30 and we were the last to get a table, with many behind us not getting a table until second sitting. The food was very nice but the dinning experience was a bit noisy, but still worth a visit.Guacamole - Table serviced Mexican, open for dinner from 18:30. We went late one night and was able to walk straight in as first sitting dinners were leaving. We both really enjoyed the food and dinning experience here, therefore would recommend a visit.Kyoto - Table serviced Japanese, open for dinner from 18:30With regards evening dress code like many hotels it lacks equality and only really effects the gents, who have to wear trousers and a collared shirt (short sleeve ok) in both Krystal and Kyoto, for all other restaurants gents can wear shorts but no vest type tops. Ladies however are allowed to wear pretty much what they wish where there wish, including shorts in all restaurants, Although off course most ladies did make the effort to dress up in the evenings despite the lack of ladies dress code. Pool and Beach:The grounds are not massive so there is only one large pool and the beach is not private. During our stay the pool was by far the more preferred option with most guests, and did feel little crowded at times. We did witness some lounger reserving prior 7:00am when still dark, but plenty loungers are available till much later. The beach was surprisingly not very popular during our stay, despite being further from the noise of the pool swim up bar, but for us it was our preferred spot and it was well serviced for drinks. Staff:As with most Mexican hotels we have visited the staff are just fantastic, attentive and always friendly. A special thanks to Julian who waited us most days at breakfast, and was a blur moving around keeping his guests happy. Would we return to the Riu Palace?Properly not as noisy overexcitable adult americans, mostly spoilt our stay, as their noise can travel long distances and there isn't place far enough away to gain peace. Also because for most of our stay the hotel was only at 60% occupancy, yet is felt crowded at times. And final because of the policy to close some hotel facilities when only at 60%.Would we recommend the Riu Palace?Yes to friends looking for a good quality hotel and happy to join the party at the pool. No to friends looking for quiet relaxing great quality hotel.

  • Roberta J : Grande Prairie, Canada
Check in nightmare

I first arrived and was checked in and met up with my friends where I found out when they asked me my room number that it wasn't my room.. so after 10 hours of traveling off to recheck in and return all of this mans personal information .. our names were not even close and he was a man most of all.. I finally made it to the 8th floor to a beautiful room with a beautiful view .. then I noticed a few feet from my room they were building a new hotel or something.. my fear came to light as soon as daylight broke and by 8 am I was downstairs requesting a new room .. not a upgrade just a new room with no building going on .. the manager at the desk clearly for some reason did not like me.. she snapped back when she looked in the computer and said that I had requested that room and I simply replied in no way would I of had or ever requested a room with early morning construction .. i travel a lot and on my check list is a view..I LOVE to sleep in the mornings.. she said she could move me to a room on first floor which is a raised first floor and I agreed because she truly had me wondering what the hell is going on this is suppose to be a classy place.. so I moved to a room seriously with the view of a tree.. that's all u can see.. I will post a pic .. the first pic was my old view but with all day construction happening but gorgeous view and the 2nd is my new room. I travel 4-6 months of the year.. I am a Canadian who loves the south and I am retired .. I am a diamond member with Hilton and gold with Carnival.. i went to the beach and was upset by the managers rudeness and talked to my friends who are from Europe and they are Riu diamond and had asked me to try out a Riu with them.. I said I didn't want to engage the woman manager anymore so I went and yes I paid to have a room with a view .. in 18 hours I have finally settled .. I am in no way dissing Riu the hotel.. it is stunning and it is very clean.. but I was shocked and upset by how offended and offensive the check in had become .. plus handing me all the info of a complete stranger.. mistakes happen but when she the manager moved me to a new room to a room with the view of a tree I knew she was clearly being disrespectful..I have 3/5 days left and I am relaxing and enjoying my view even though they charged me for it ...the last pic is of my new view which I paid extra for. The food and the cleanliness is above average here. I will update my review :)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
  • 3 theme buffet dinners per week
  • 24 hours snacks and drinks including international and domestic
  • 24 hour room service
  • Turndown service
  • Beverage service by the pool
  • Day & night tennis beach
  • Volleyball
  • Use of gym, sauna & Jacuzzi
  • Windsurfing
  • Sailing
  • Snorkeling equipment
  • Kayaking
  • 1 introductory scuba diving lesson in the pool
  • Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
  • Daily activities for adults & children
  • Nightly entertainment
  • Welcome gift
  • Wireless internet in specified areas
  • 445 guest rooms
  • 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
  • 5 bars including a swim-up bar & sports bar
  • Infinity swimming pool with adjoining Jacuzzi
  • Tennis
  • Gym
  • Sauna
  • Spa 
  • Beauty salon 
  • Kiosk/gift shops 
  • 2 conference rooms
  • Billiards
  • Car rental 
  • Laundry service
  • Wireless Internet

Junior Suites include:

  • 2 double beds or 1 king size bed
  • Split-level with separate sitting area and sofa (some with sofa bed)
  • Air conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone
  • Radio alarm clock
  • Mini-bar stocked with water beer and soft drinks (replenished regularly)
  • Electronic in-room safe (laptop size 15")
  • Iron & ironing board
  • Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
  • Balcony or terrace
  • Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding

Suite Jacuzzi Oceanfront include:

  • Same as above with 1 king bed
  • Living room area with sofa
  • Walk-in closet
  • Full bathroom with bidet, separate shower
  • Larger balcony or terrace with private Jacuzzi, Oceanfront

2 Bedroom Family Suites include:

  • Same as above with 1 bedroom with 1 king bed
  • Walk-in closet
  • Terrace with partial ocean view
  • Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding

Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)

For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.

Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Riu Palace Pacifico
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Pacifico
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.