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Riu Palace Pacifico

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Our Opinion

Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!


Overview
Riu Resorts latest resort in Riviera Nayarit, the Riu Palace Pacifico has been spared no expense to get it just right, as evidenced by the momentous exterior, a fitting tribute to the ancient Mayan and Aztec civilizations of Mexico. Here, rush is a four letter word and relaxation on the powdery fields of palm fringed beach is the highlight of the day. Expect sizzling afternoons to melt into halcyon evenings with the same ease as the ice in your favourite libation.

Location: Located in Riviera Nayarit, on Playa de Flamingos beach, 2 km from Nuevo Vallarta, 15 km from Puerto Vallarta, overlooking the Pacific Ocean, 13 km from the airport.

tripadvisor Traveler Reviews
  • trudy862017 : Belfast, United Kingdom
Good hotel but beware thieves work here!

Travelled to Mexico on the 5th May 2017 for two weeks. On arrival in Mexico, airport security is very thorough, ie be careful how much alcohol and cigarettes you purchase and stick to the legal limits as they may be confiscated or you may be fined. Once we got through security we approached the Thompson rep outside arrivals. We were staying at the RIU Palace Pacifico and was pleasantly surprised that we had a private taxi transfer for our party and did not have to travel on a bus! The journey from the airport is approximately 25 mins and was very pleasant. When we arrived at our hotel we had welcome drinks and did not have to wait too long to speak with staff to check in. The hotel reception is absolutely breath taking and very cool and comfortable to wait in. Our room was on the 6th floor. We had a sea view and the room was very comfortable and clean. The bathroom was large and had double sinks. There was no light above the bath so when the bath curtain was closed it could be very dark. Everynight we ate in the buffet restaurant. There was a massive choice of food from salad to soup, meats to fish and ice cream to cake everynight. The buffet restaurant provides indoor and outdoor seating. In the morning and at lunch the birds always made an appearance outside trying to chance their arm with getting some scraps. This did not bother us and we chose to sit outside every meal. The waiters at the buffet restaurant were very pleasant at first, pulling your chair out, carrying your plate to your table etc but beware they expect a tip at the end of every meal. The waiter staff became aware very quickly who the good tippers are! One night there was a table free for four people outside. It was around 9pm and it was not overly busy, i sat down and after about 5 mins the waiter came over to me and told me that the table was reserved. I got up and moved of course but i was not aware that you could reserve tables at the buffet restaurant. I looked around a short time later and seen an American family sitting at the table. Makes sense Americans are BIG tippers!!!! It was very difficult at times to, to get a drink. Also be aware if you ask for white wine ask for the Sauvignon it was beautiful but when you want a top up check the bottle because on a few occasions when we asked for top ups the wine was mixed with what appeared to be a cheaper wine that honestly did not taste great. Make sure you bring small bills ie American dollars or pesos to tip at the end of every meal Breakfast, lunch and dinner and incorporate this into your spending money as it all adds up otherwise you will not receive a great service from the waiters.The pool area was good. The pool is very large and also has seating at the pool bar and beds that you can lie on. There was alot of scum in the water near the tiled beds in the pool. This is obviously due to people getting in the pool and not showering before hand. The beds within the pool were washed down most days when we were there. Make sure you get down early if you want a good spot at the pool for the day as alot of the times popular beds located around the pool had been reserved by people leaving there towels down early from 6:30am onwards. This is not a requirement as there was alot of beds to choose from but depending on your needs ie if you've small kids and you want to be at the pools edge etc this is a definite must. We sat in the same place everyday! There is a waiter service around the pool and beach area. Both the waiter on the beach and the waitress at the pool area were always very pleasant and polite and on many occasions would ask if we would like anything to drink. At then end of our first week everything was going great until one day we had returned from taking a shopping trip into Downtown. We got ready for dinner and left our room at around 7pm. I had left my handbag on the bed with my purse inside. When we returned to our room after dinner i noticed that 300 pesos (£12) had been stolen from my purse. I immediately went to reception to report this. I filled out a report with the supervisor Oscar and then a security guard was sent to my room to read the key card unit attached to the door to see who had accessed the room whilst we were at dinner. I was told an investigation would be carried out and that they would contact me with their findings. I met the next day with the hotel manager Maite and she informed that the there had been one entry into our room whist we were at dinner which had been a member of staff from the hotel providing a turndown service. She informed me that the member of staff at been spoken to and denied stealing the money. Maite also told me that the member of staff had been searched and nothing was found on her persons. I am unaware of how thorough a search was carried out because money can be very easy to hide! Maite also explained to me that because the money had been left on the bed and not secured within the safe that there was very little they could do. She also made some comment about "they are on very little money, so you know", i am sorry but that is not an excuse to helping themselves to my money in my own private hotel room whether it was secured or not secured! We refused the turn down service after this and was very careful what we left out in the room. Overall the hotel was lovely and could not fault it really but the huge dampener was when the money was stolen from our room. I will not be visiting this particular hotel again due to this incident. Just make sure if you are staying here carry all your money on your persons otherwise this will probably happen to you.

  • Mike H : Leicester, United Kingdom
2nd Visit Still a Great Place

May 2017 we return to this hotel as a last minute decision and again you would be nit picking to find fault. Checking in was faultless and easy - 2 of our rooms were wrong one needed to have a walk in shower for disabled access and the other a twin room - all located were double rooms with over bath shower - trip back to the reception and problem sorted without a fuss - though our room was OK and kept the original one and I must say we were on the 7th floor and had a full sea view, and view right down the beach to VallartaCleanliness and rooms 100% score for this the cleaners are very good and miss nothing both in the rooms and the corridors and lobby. All the staff are friendly - let them learn you a tiny bit of Spanish they love to exchange pleasantries in Spanish.Drinks and Food - First Drinks there were 6 of us and as last time the waiters around the bars bombard you straight away ( who are all friendly and happy to serve you) but it is better to go to the bars and get the named brands ( ask by name) opposed to the paint stripper in glasses they use in the back rooms along with a ton of ice to camouflage the drink. All the bar staff are very good and very efficient and although I did tip on many occasions ( not all) no expectation was pre emptied from the staff but they should their appreciation when you left one. Food in the buffet is good and you are spoilt for choice to the point after 2 weeks it is hard to find something through the choice as All Inclusive tends to leave you permanently full HA! - finding really hot food was rare though. You do not have to book now for the speciality restaurants which if there was 2 or 4 of you getting in seemed quite easy but as we were 6 it was not as easy - At Krystel they gave us a beeper and told us it would be about 40 minutes - we waited 1.5 hour then when call we were split 4 & 2 over room - we could have done that in the first place - but I suppose they tried to keep us together but as time moved on and people dod not move out it became impossible. Last tine we were at the Hotel Krystal was perfect however this time the service on the 2 occasions was very disorganised - 1st visit Tapas came with the starter - 2nd Visit bread rolls came at the end of the main Course - In both the Krystal and Steakhouse they mixed out groups steaks up for example my sister in law ordered hers medium rare, mine was medium well - we go each others plus the Brother in law had to send his steak back for being cold on the 2nd visit which was rectified. - we were on vacation and laughed it all off but Riu you do need to check this before the standard slides too low.Entertainment in the evening was standard Riu stuff which seemed to draw the crowds. Whilst we were there the entertainment team had a lot of new recruits learning the ropes with them - they all did a great job through the holiday with the new starters settling in quickly and working with the old hands snf taking the strain and the pool from party was. pretty good as well.The Canadian and US People fly in and have a good time some people say they are noisy well I found them very friendly and sociable - and they all seen to respect the hotel at night time with minimal noiseWeather was fantastic but a cooling breeze did start about 12:30 to 4:00 pm which can make the heat deceptive.This hotel does cater for children and had a kids rep but not much for them to do but the Riu Vallarta down the road seems to have everything for them - we had no kids with us and the kids in the hotel were great but probably needed more entertainingAs I said another great holiday. I would go back again but I have to remind myself the world is a big place with a lot to see and explore so you never know

  • EdmontonJimmy : Edmonton
Still great, will go back again

Hotel is great, our eight time at this hotel, nice clean rooms and very good food. Nice to see a lot of the same staff and meet new staff willing to help you out. The nightly entertainment is so so but there is always some place to go.

  • marjiebentley : Surrey, British Columbia, Canada
Beautiful hotel, great beach

We stayed for a week at this hotel. Our check-in and check-out (even though both were in the middle of the night) were very fast and efficient. The hotel sparkles with cleanliness throughout! The food was excellent at all the restaurants we visited, as well as the buffet. All the staff were very efficient and pleasant. There are palm trees on the beach that provide shade when needed, and the pool has lots of quiet areas, as well as areas for activities. Would have preferred not to have had a room so close to construction, and asked at front desk to be moved. They were very helpful and obliging, but couldn't move us for a few days, so we ended up staying put. It really wasn't a big problem.

  • John H : Milan, Illinois
Not the go-to place any more.

Went to the Riu Palace Pacifico for a week with just the wife. I'ts not the place it used to be. Btw, 11 times at the Puerto Vallarta Riu's. Not any difference between the Pacifico and the Vallarta now. The wait staff is still awesome, but everything is has been cut back to the point that you are not getting anything for the extra money. Our room was not cleaned for 3 days and that was only after I went to the front desk and complained. It's nice you don't have to make reservations now for the sit down dinners but the food quality has deteriorated. Again, nothing special for being a Palace hotel. Do not get me started on the pool. Lifeguard and his whistle has to go, felt like I was at a public pool, he blew that stupid thing all day. I could go on and on but I'm done with the Riu's. To bad, loved them. FYI: smokers beware.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
  • 3 theme buffet dinners per week
  • A la carte dining without reservations
  • 24 hours snacks and drinks including international and domestic
  • 24 hour room service
  • Turndown service
  • Beverage service by the pool
  • Day & night tennis beach
  • Volleyball
  • Use of gym, sauna & Jacuzzi
  • Windsurfing
  • Sailing
  • Snorkeling equipment
  • Kayaking
  • 1 introductory scuba diving lesson in the pool
  • Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
  • Daily activities for adults & children
  • Nightly entertainment
  • Welcome gift
  • Wi-Fi in specified areas
  • 445 guest rooms
  • 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
  • 5 bars including a swim-up bar & sports bar
  • Infinity swimming pool with adjoining Jacuzzi
  • Tennis
  • Gym
  • Sauna
  • Spa 
  • Beauty salon 
  • Kiosk/gift shops 
  • 2 conference rooms
  • Billiards
  • Car rental 
  • Laundry service
  • Wi-Fi

Junior Suites include:

  • 2 double beds or 1 king size bed
  • Split-level with separate sitting area and sofa (some with sofa bed)
  • Air conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone
  • Radio alarm clock
  • Mini-bar stocked with water beer and soft drinks (replenished regularly)
  • Electronic in-room safe (laptop size 15")
  • Iron & ironing board
  • Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
  • Balcony or terrace
  • Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding

Suite Jacuzzi Oceanfront include:

  • Same as above with 1 king bed
  • Living room area with sofa
  • Walk-in closet
  • Full bathroom with bidet, separate shower
  • Larger balcony or terrace with private Jacuzzi, Oceanfront

2 Bedroom Family Suites include:

  • Same as above with 1 bedroom with 1 king bed
  • Walk-in closet
  • Terrace with partial ocean view
  • Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding

Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)

For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.

Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Pacifico
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Pacifico
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.