Riu Palace Pacifico
- What's Included
- All Inclusive Features
Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!
Lovely place and lovely people .really had a great time here food was good speciality restaurant worth the wait Easy to get around and safe to walk out .recomend the walk with the reps,hot but nice easy pace .
My partner and I have just returned home from a 2wk break 1st Sept to 15th September at Riu Palace PacificoWe have never been to Mexico before...the resort..hotel and weather did not disappoint.After a long flight from UK we arrived and met with TUI reps outside. They immediately put us in a taxi which took us straight to the hotel. Taxi is prepaid by TUI staff they also pay a tip . The hotel on first site was stunning we were greeted by hotel staff and given all inclusive bands room cards and pool towel passes. We where in room 6053 which overlooked court yard and a view of the pool and ocean. The room was spacious with a huge bed clean and pleasant.... rustic like I would expect in Mexico.Our maid Alma was a star she kept the room very clean and we always had clean towels. I loved her towel animals she left on the bed for us.Optics and fridge well stocked...however the first week our soft drinks and water were not refilled and it took my partner 4 attempts to get reception to send someone up to refill.We ate in Peninsula Buffet restaurant mainly which we considered faultless. I am a fussy eater and I always had plenty of choice .... desserts very yummy and well presented.Sports bar in the lobby was my favourite ...a big shout out to Gerardo who made cocktails of our choice that were not on the menu.All staff were friendly and worked very hard to ensure the hotel was clean..we were well fed and watered and entertained. We tipped and I must say I was happy to as it was always well deserved.Entertainment I thought was "ok" some nights were better than others... El Divo were fab.Rained a few of our evenings and also had pretty amazing thunderstorms.Few down points... Pool bar could get very rowdy will lots of spillages in ths pool.Might be worth avoiding if you dont want rowdy in the day.Our safe was tampered with the day before we left luckily they didnt access..but we did feel the pain of trying to get reception staff to reset it.Another criticism was the leaks reception when it rained...they had buckets...towels and sand bags to cope with water runnng in..they need a few urgent repairs. I would recommend this hotel to anyone looking for a relaxing chilled out holiday like what we just had... defo a place I will return to again 💙💙Ps. Avon Skin So Soft kept mosquitos at bay not one bite for either of us.
For second time in two years we went back to the riu palace pacifico as was our wedding anniversary. Once again everything was 5 star we arranged for flowers to be in the room which they were and excellent quality they were for what I paid we also arranged a table for our anniversary which was done the hotel and management could not do enough for us. If this had just been a holiday it was still 5 star the food in the main restaurant was well cooked and presented and the staff were very helpful. We had a junior suite which was on the fifth floor was very clean fridge filled every day room cleaned every day beds made it was just as we expected. Any problems with the room like TV would not work were sorted as soon as!!. The hotel was not to busy so we decided to see the shows this time the Michael Jackson one was very popular and well done same as El divo show they were good and popular can only suggest if wanna see them then get in early as tables can be hard to get. Reception and the bell boys were well up to scratch an did exactly what it says on the tin.Right problems with the hotel ~ mm very few if any!! We had trouble getting into steak restaurant had to be early as was popular, some of restaurants were shut on different days as no staff , towels left on sunbeds n left most of the day but we just moved them n told staff, and the dress code for the main restaurant seem to slip at night time with soon still wearing beach wear but altered when management were around. They are all very minor problems and would certainly recommend this hotel and will definitely be back in the future.
We travelled with my husband, two daughters & grandson with Thomson from Gatwick in their premium cabin to Mexico. We had access to fast track security & the No 1 lounge where we could have breakfast and drinks included. We have the privilege of boarding first and pre take off drinks. The flight was good and cabin staff very friendly. On arrival at Puerto Vallarta airport we had to wait a while for my grandsons buggy, we had to ask a member of staff who went out of her way to get the buggy which was tucked away somewhere. Do not stop when walking through the airport as there are a lot of timeshare people hanging about. Once outside the Tui rep will take your name and allocate you a taxi. Check in was a breeze and we were greeted with a refreshing drink. Our bags were labelled with our room number and were brought to our rooms very quickly.RoomsWe were allocated rooms on the 7th floor away from the construction site (you really didn't notice any building noise). Rooms are spacious with ample wardrobe space, iron, iron board and safe. The bathroom was clean and we actually took along a cheap bath mat as other reviews mentioned people slipping, this proved a very good buy. Bathrooms have shower gel, lotions, shampoo & conditioner and ample towels. The minibar was stocked with a choice of spirits and the fridge complete with soft drinks (which is topped up daily). There is also a coffee machine which unfortunately was out of action as the maid hadn't cleaned it from the last person and it laid there mouldy, my husband washed this out in the end. This was mentioned to the Rep. Our room was cleaned daily apart from the last two days when they didn't arrive until after 5pm when it was too late. We mentioned this to the Rep and hotel and they didn't seem too bothered at all. The maid left us towel animals on a few occasions and my daughter was left cake for her birthday and their room was decorated on occasions also (we emailed the hotel 2 weeks before our arrival). We put the do not disturb sign on the door each evening when we went down for dinner to avoid the turn down service. We never had any issues with anything going missing from our rooms, everything was locked in the safe and nothing valuable left out. Half way through our stay, we had an error message appear on the safe panel and the door failed to lock. I re-entered another code and it appeared to be fine after that, be sure to check the safe door upon locking. Be sure to pull the door closed when leaving your room as the doors do not always slam shut. FoodThe buffet was ample and food very good. You could always find something good to eat, if you don't get a chance to eat at the al la carte's no worries, the food is really good in the buffet. the staff were truly amazing and always had a smile. Huge shout to the Cleaner in the dining room Maricela, she was lovely and always came by with a smile and hello. We ate at the steakhouse, Japanese & Mexican al a Carte restaurants. All good but our favourite was the Japanese where we ate twice. We didn't eat at Krystal as if you were dining with children they had to be over 12 and we travelled with our 3 year old grandson. We queued half hour before they opened (all the restaurants opened at slightly different times, so check the board outside). The steakhouse took names and then called you in 10-15 mins later. The Japanese & Mexican seated you straight away. They have a buzzer system if you do make the first sitting. I personally preferred the booking system so you could atleast plan ahead and arrive at the allotted time instead of waiting in queues. Swimming poolGreat foam party held on Saturday's loads of fun for everyone and worth staying around for. The main large pool on the other hand needs a complete refurbishment. Many loose & missing tiles, which caused my husband to get a splinter in his foot from the pool. By late morning, the pool was littered with flies and appeared quite grimy. People are allowed to eat and drink in the pool and staff serve them quite openly from the pool. The infinity pool at the top remained relatively clean though, which was the pool we preferred to use. The service around the pool was brilliant staff came by very frequently to serve you drinks, starting with water first thing, sorry ladies I didn't get your names, you both were truly amazing. Music started around 10 in the morning with lots of games to take part in if you wished. You could get a sunbed around the pool up to around 8am after this it became a little patchy as everyone reserves their bed. BeachWe didn't spend a day at the beach as there was hardly any shade, I believe people paid to hire parasols for the beach. Didn't go in the sea as we witnessed atleast two people that were stung by jelly fish whilst we were there. BarsWe had drinks in the piano bar every night where the staff were brilliant and always remembered your drinks. Blanca did a brilliant job of clearing the tables and getting our drinks topped up. Thank you Blanca!Sports BarOur favourite, we visited the sports bar each morning for cappuccino and soya milk for our grandson. Rolando started to get our order ready as soon as we walked through the door, he was fab! Victor also was great at night making our favourite nightcap!BugsWe travelled from July in to August and were bitten a lot, we used bug spray both during the day and at night, wore mosquito bands but we still managed to get bitten. If you are prone to being bitten do take extra supplies of bug spray. There were quite a few people at the hotel that were badly bitten.TripsTrips were very pricey and you had to make you own way to the trip by cab or bus which is an added expense. We went on the pirate ship trip which was a good (but long) day out. There was a pirate show on the ship and a chance to buy things from the shop. It got very hot on the ship going over to the island where you could snorkel, swim, and had a treasure hunt for the children. Breakfast, lunch and drinks were all included on the day which started around 9am and we got back around 5pm. I feel they were a little pushy for tips on the trip which wasn't necessary as we would have tipped anyway. On the way back we stopped by The Liverpool Mall which was ok. Be sure you agree a price on taxis before you enter and be aware that the price is for 1-4 people, anything over even a small child and the price will double.RainWhen it rained it poured. Through certain areas in the hotel, mats and sandbags were placed in the affected area to prevent accidents, as there would often be leaks from the ceilings. Some urgent repairs need to be carried out to this hotel in public areas.TipsWe tipped at the end of our stay and must say that we was treated brilliantly by all staff so I really don't think they expect tips at all.Return journeyWe were told by the TUI Rep to be in the lobby for 3pm. We stayed in our rooms until 12.30ish, had lunch then met the Rep just after 2.30pm where we were allocated a taxi and went straight to the airport. The return flight was delayed and boarding was a little hap hazard to say the least. Food and service very good on the return flight, turbulence very bad.Would we go back to Riu Palace Pacifico, maybe not but it was a good restful holiday. Thank you Riu! 😊
The Riu chain , Mexico and Thomsons would have been our preferred holiday choice forever except for the events this June.This was our third stay at a Riu hotel on this beach .The first week was amazing apart from someone forgetting to load enough drinks on the Dreamliner! The hotel was spotless, food and drink amazing . Special mention to Janet in the restaurant, Victor in the Sports Bar and Alex the best bellboy in the world!The dress standard at night was very lax , however, with one guy wearing football shirts to dinner almost every nightOur second week was a nightmare we had £500 stolen from a locked safe. The hotel management were less than helpful and showed no compassion at all. I spent 3 hours reporting this at the Police station with Thomsons refusing to act as interpreter. Alex the bellboy volunteered and was the only person on site to helpSince our return Thomsons Customer Service has gone from bad to worse. The matter is currently with ABTA The hotel is amazing but security and customer care is non existent.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
- 3 theme buffet dinners per week
- A la carte dining without reservations
- 24 hours snacks and drinks including international and domestic
- 24 hour room service
- Turndown service
- Beverage service by the pool
- Day & night tennis beach
- Use of gym, sauna & Jacuzzi
- Snorkeling equipment
- 1 introductory scuba diving lesson in the pool
- Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
- Daily activities for adults & children
- Nightly entertainment
- Welcome gift
- Wi-Fi in specified areas
- 445 guest rooms
- 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
- 5 bars including a swim-up bar & sports bar
- Infinity swimming pool with adjoining Jacuzzi
- Beauty salon
- Kiosk/gift shops
- 2 conference rooms
- Car rental
- Laundry service
Junior Suites include:
- 2 double beds or 1 king size bed
- Split-level with separate sitting area and sofa (some with sofa bed)
- Air conditioning
- Ceiling fan
- Satellite flat screen TV
- Wireless internet
- Radio alarm clock
- Mini-bar stocked with water beer and soft drinks (replenished regularly)
- Electronic in-room safe (laptop size 15")
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
- Balcony or terrace
- Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding
Suite Jacuzzi Oceanfront include:
- Same as above with 1 king bed
- Living room area with sofa
- Walk-in closet
- Full bathroom with bidet, separate shower
- Larger balcony or terrace with private Jacuzzi, Oceanfront
2 Bedroom Family Suites include:
- Same as above with 1 bedroom with 1 king bed
- Walk-in closet
- Terrace with partial ocean view
- Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding
Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)
For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.
Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace PacificoRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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