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Riu Palace Pacifico

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Our Opinion

Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!


Overview
Riu Resorts latest resort in Riviera Nayarit, the Riu Palace Pacifico has been spared no expense to get it just right, as evidenced by the momentous exterior, a fitting tribute to the ancient Mayan and Aztec civilizations of Mexico. Here, rush is a four letter word and relaxation on the powdery fields of palm fringed beach is the highlight of the day. Expect sizzling afternoons to melt into halcyon evenings with the same ease as the ice in your favourite libation.

Location: Located in Riviera Nayarit, on Playa de Flamingos beach, 2 km from Nuevo Vallarta, 15 km from Puerto Vallarta, overlooking the Pacific Ocean, 13 km from the airport.

tripadvisor Traveler Reviews
  • Rob L :
25th wedding anniversary thank you

Our experience began by lots of e-mail contact with Viridiana Salazar who organised flowers and chocolate for my wife as a surprise........ thank you so much you made the start of our holiday perfect.Arrival at the hotel was very well organised,we were given a cocktail on arrival,our room keys and were in an amazing room within 5 minutes of arriving... Brilliant.4029 lovely room which was cleaned everyday by our maid who couldn't do enough for us,all the new towel sculptures everyday,so talented....thank you.the room has an extensive mini bar selection which is replenished everyday and if requested is overfilled everyday.The bars were always busy but I never waited more than a couple of minutes to be served,the vast array of cocktails is good and the barmen so talented although the pool bar does get crowded and the swim up bar usually glows green after midday with all the American guests using it as a pee up bar(whatever floats ur boat) we didn't use the pool much as we preferred to go to the beach,which again has bar staff working tirlessly bringing you cold drinks to cool you down.... Brilliant againThe food offering here is amazin,being a Chef myself I can honestly say hand on heart that Jorge and his team work so hard to cater for so many people and the waiting staff are also brilliant (Bruno,Lalo,Jerson) we couldn't walk past the buffet restaurant without you guys offering us a table and drinks and remembering us for the whole two weeks you really are a credit to Riu,also the lady who made my omelette every morning another big thank you( I'm sorry I can't remember your name but I think began with "A") the ala carte restaurants were also very good although we didn't eat in the Japanese but that was only because of the service in the buffet restaurant.Having worked and stayed in 5*hotels all my life I can assure anyone reading this that the food offering here is immense. Excellent........ Thank you The entertainment team are brilliant too the work so hard,Micheal Jackson is alive and dancing.... Believe me this show was amazing,what dancers wow,Brilliant brilliant brilliant ...thank youThis really was a brilliant holiday I'm so cold back home now writing this review I'm already looking to return at the beginning of March 2018 which is big for us as we've never been to stay in a hotel twice,however there was a small issue with my Ray Ban sunglasses going missing, which I'm not going to make a fuss about because the rest of the holiday made up for it.On reporting this I was spoken to by the most rude person ever (Blanco) but your attitude was quickly dealt with by a great sub manager called mr Victor who when I return I will share a cold beer, again a great asset to mr Alexander Martin(general Manager) and Riu.I wanted to title this "the good the bad and the ugly" ( the good - overall experience, the bad- loss of glasses,the ugly..... Sorry blanco your attitude stinks.... But I won't because 99.9% of the staff work so hard here to do everything for you as guests and it would be wrong for one thing spoil it.Finally I'd like to wish all the staff good luck for the rest of 2017 and get ready for 2018 because I'm coming back in March 2018.Oops sorry just one more thing any trips you want forget thompson rep she useless go see Sam on beach he wears a yellow packers cap,Thompson purchase trips from him then sell them to you,his trips are cheaper and come with a taxi,with thompson the trips are more expensive and you have to make your own way there.We did Rythm's of the night, I won't spoil things by telling of our show only it was best show I've ever seen and yes I'd watch it again,cheers Sammy.Thank you to all you made our trip

  • ucmo :
Sick

We stayed March 19-24, 2017. The hotel is very old, spa was not up to date. Poor service, it is cold believe it or not. Three of the seven of us got very sick. The pool by the bar is not designed well. No bathroom near. Very filthy in the afternoon.

  • Benwyayy :
Last few hours -- What more do you want ?

Only 5 stars. Where is the 6th star...!!! Upon arrival no messing about quick check in, rooms and clean, large, fridge, free drinks inc soft drinks. This hotel is a great riu hotel with amazing food and drinks. Steak house is great, if you can't find food you like here then there is something wrong, The age group was between 1-80 and very mixed but very comfortable and no one would feel left out, pool staff are amazing. Food restaurant staff will help you with everything,I have been to maybe 25 all inclusive hotels and this has been my best holiday. Everyone's friendly, pool is amazing, food is brilliant, lovely weather, pool games are fun, evening entertainment is great, Anyone who rates this hotel less then a 5 will never have a good holiday anywhere they go..!! Go you will not be disappointed whatever age you are

  • Shelly M : Baraboo, Wisconsin
Beautiful all inclusive resort

The Riu Palace Pacifico is a beautiful all inclusive resort. It is located about 20 minutes from the airport. Everyone at this resort works very hard to make your stay perfect. They are appreciative of returning guests and work hard to make sure the hotel is spotless, and your stay is wonderful. All servers are kind and helpful and make a point to get to know you. The cleaning staff works round the clock to polish the marble and clean. They have updated the way they allow you to go to the specialty restaurants and now allow you to just show up. You no longer have to make a reservation ahead of time. We have been to this resort several times and have noticed that they are making improvements to fix anything that has been an issue in reviews in years past. There is only one thing that I would criticize and that is during the day we were often bored. The activity staff is great and they work very hard, but would like to see more variety. Also to have more competitive activities in the afternoon where they have guests volunteer. They did have one day where they had a competition of guests throwing the football and having activity staff catch. This was fun. Would rather see the dance lessons outside by the pool. We loved the activities at Riu Cancun Los Americas and could improve more to be like this hotel. The food was very good and if you want to order room services the Ham Sandwich was wonderful. It was like a club sandwich that comes with chips.

  • Aimee C :
We Wanted to Stay Forever! LGBT Friendly

My wife and I went for our honeymoon, and at the end of the trip we didn't want to leave! The hotel and grounds are clean, well-maintained, and absolutely beautiful. Every member of staff is friendly and dedicated to providing the best possible experience for guests. Upon arrive our toilet was running, and the bellhop assisted in sending a maintenance person, who immediately solved the problem.The food at the buffet and a la carte restaurants was delicious (try the Chocolate Pyramid at Guacamole), and we found plenty of variety throughout the week. Speaking of a la carte restaurants, they're INCLUDED in your stay, NO reservations required! This was the first all-inclusive resort I've stayed with that doesn't charge an extra amount and/or require advance reservations. Simply walk up at one of two seating times, and if there's room (which there always was during our visit), the maître d' will provide a table.We noticed one or two other same-sex couples during our stay, and the surrounding areas (Bucerías, Puerto Vallarta) were very welcoming to us as well.Riu's location between towns is ideal; it's a smaller resort, and not overcrowded. I think most people choose to be near the downtown areas to have easy access to activities and entertainment, but we were able to walk into Bucerías (30-45 min by beach or road) and take a take a taxi into Puerto Vallarta (30-minute ride). When hailing a cab, look for the white taxis ("the yellows are rickety" advised another traveler) and confirm the price before hopping in.The on-resort spa is pricey, so we skipped it, but you can find a professional relaxing massage, with aromatherapy, on the beach (walking northward) for $15-$25 USD per person.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
  • 3 theme buffet dinners per week
  • A la carte dining without reservations
  • 24 hours snacks and drinks including international and domestic
  • 24 hour room service
  • Turndown service
  • Beverage service by the pool
  • Day & night tennis beach
  • Volleyball
  • Use of gym, sauna & Jacuzzi
  • Windsurfing
  • Sailing
  • Snorkeling equipment
  • Kayaking
  • 1 introductory scuba diving lesson in the pool
  • Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
  • Daily activities for adults & children
  • Nightly entertainment
  • Welcome gift
  • Wi-Fi in specified areas
  • 445 guest rooms
  • 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
  • 5 bars including a swim-up bar & sports bar
  • Infinity swimming pool with adjoining Jacuzzi
  • Tennis
  • Gym
  • Sauna
  • Spa 
  • Beauty salon 
  • Kiosk/gift shops 
  • 2 conference rooms
  • Billiards
  • Car rental 
  • Laundry service
  • Wi-Fi

Junior Suites include:

  • 2 double beds or 1 king size bed
  • Split-level with separate sitting area and sofa (some with sofa bed)
  • Air conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone
  • Radio alarm clock
  • Mini-bar stocked with water beer and soft drinks (replenished regularly)
  • Electronic in-room safe (laptop size 15")
  • Iron & ironing board
  • Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
  • Balcony or terrace
  • Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding

Suite Jacuzzi Oceanfront include:

  • Same as above with 1 king bed
  • Living room area with sofa
  • Walk-in closet
  • Full bathroom with bidet, separate shower
  • Larger balcony or terrace with private Jacuzzi, Oceanfront

2 Bedroom Family Suites include:

  • Same as above with 1 bedroom with 1 king bed
  • Walk-in closet
  • Terrace with partial ocean view
  • Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding

Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)

For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.

Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Pacifico
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Pacifico
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.