Riu Palace Pacifico

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Our Opinion

Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!


Overview
Riu Resorts latest resort in Riviera Nayarit, the Riu Palace Pacifico has been spared no expense to get it just right, as evidenced by the momentous exterior, a fitting tribute to the ancient Mayan and Aztec civilizations of Mexico. Here, rush is a four letter word and relaxation on the powdery fields of palm fringed beach is the highlight of the day. Expect sizzling afternoons to melt into halcyon evenings with the same ease as the ice in your favourite libation.

Location: Located in Riviera Nayarit, on Playa de Flamingos beach, 2 km from Nuevo Vallarta, 15 km from Puerto Vallarta, overlooking the Pacific Ocean, 13 km from the airport.

tripadvisor Traveler Reviews
  • Y3201VNlinda : Cheyenne, Wyoming
Excellent! We'll go back!

Wonderful room with an ocean view. The housekeeping staff was cheerful and efficient. The wait staff were all wonderful. The buffet food was fantastic. The Mexican restaurant was fair. The Steakhouse was very good, but plan on spending 2 hours there - they were understaffed an very disorganized.

  • Brian H :
No issues for us at Riu Pacifico, but it's no 5-star

Had read lots of reviews prior to booking and they were all favourable, then as we got closer to getting there, bad ones started to pop up with safe issues, stolen property, etc. Put a bit of a damper on our preparation, but once we got there, all was good!As we had heard about the safe break-ins, we purchased a Pac-Safe bag - a steel reinforced locking bag big enough to store iPads, phones, travel wallet/passports, etc. We opted to use this, securing it under the bathroom sink to the pipes, where it tucked up out of sight. Had no issues at all, I don't think anyone ever knew it was there. The safe, I had locked and had it rigged so that if it was ever opened, I would be able to tell. It never was, my sensor remained intact the whole trip. Even without the bag, we would have been fine.I also read some about people coming off the beach and stealing things. We never saw anyone who didn't belong at the resort come off the beach. A couple of the days they had a security guard standing near the stairs down to the beach too, but there were no issues and we felt our stuff was safe poolside while we swam.Had the usual issues with people putting down towels at 6:30 in the morning, and not coming back all day. On about day 4 I got fed up of not having access to the good seats, so I just started folding them up and taking over the loungers. Not once did anyone ever come back or ask where their towels were. This is so typical of the all-inclusive experience!Two comments about the pool... The first couple of days it was perfect. Clean, warm, and a few times a day the pool staff would come around with nets and clean the edges all the way around. The last few days, it was horrible. So much crap in the water - mostly bird crap from the hundreds of birds that nest in the garden trees. It was really quite disgusting - but not as disgusting as the swim-up bar...With only 1 pool, there's no place else to go. One side of the pool has a sectioned-off swim up bar. This section would get busier and busier as the day went on, and louder and louder as people continued to drink. Expected, that's why people come to AIs, but what is really gross, is that very few of these people ever left the pool to use the washroom. There's only 1, a couple minute's walk from the pool, with about 8 spaces in it. It was never busy. You would think with 600+ people down at the pool there would be a steady line to the washroom? No, as it wasn't right next to the pool, all the drunken louts use the pool. So much so that by the end of the day, that section of the pool actually smells of urine. At night, we watched the pool staff pour gallons of sanitizer into that section - which is good, but still horrific to watch as the day goes on. Half the blame goes to the drunks, half goes to the design of the resort that does not provide enough washrooms close to the bar...Other than that, I would say the rooms were fine - clean, a bit older but everything worked (including the AC). Bed was terrible - in fact we had 2 double beds pushed together to make 1 big one, but we awoke to back pain every morning. Pillows were also horrible - but you can call down and they will bring you up a good one.Staff was excellent, although we didn't have much need to interact. Janet was our favourite for breakfast or lunch in the buffet.Food... My wife is a vegetarian. Not a vegan which is good, so she has a lot of choices. Tough to tell which of the veggies have been cooked in chicken broth (like everywhere), but she had no issues as everything was plainly marked. Food was just average I would say, some good items, some bland. Breakfast omelettes were always a hit - although the bacon, although plentiful, was pretty hit and miss. Either soggy or burnt it seemed, probably the worst bacon I've had at an AI.The restaurants... We tried them all, and loved most of them. The "Steak house" was anything but, serving a this and really fatty steak that was overdone. When our group sent one back because it was not eatable, the chep poked it a couple times, shrugged his shoulders, but then relented and replaced it with a lobster tail instead. The lobster was really good - but despite our request to get BOTH steak and lobster in the same meal, we were told we could only have one or the other. Not very all-inclusive, we stayed at the Riu Palace in Cabo a year ago and this was a special in the buffet one night, here we can't even order it!If you want steak however, venture to the Krystal. Yes you have to get there early to get a pager, but it is oh-so worth it! Best steak I've had at an AI by far. The Mexican (Guacamole) was also faulous, we didn't try the Japanese as they didn't really have a veggie option for my wife. One thing of note though, telling the server that she did not eat meat, every time they went out of their way to prepare a veggie main that was fabulous. The veggie fajitas at Guacamole were a highlight of the trip for her!The one thing about this place that was hard to overcome, is it's small size. Only 1 pool, and really nowhere to go except to circle the resort. We enjoy a nice walk after dinner, and getting down to the beach at night is tough as the pool cleaners have the area pretty much under construction each night. I suppose you could venture out onto the street, but the bell captain said he wouldn't recommend it, so we didn't. During the day we walked up to the Mega store which was pretty fun, other than that, you need to cab to town to do any walking.Would we go here again? I don't think so. The Riu Palace in Cabo seemed much higher quality in food and facilities, and was a larger resort. The beach is an easier swim here at Pacifico (apparently it was jellyfish season and people were getting stung? We neevr saw a sign, nor experienced any stings and we were in the water a lot! Boogie boarding here is a blast, if you can handle the murky pacific waters. There's always some kind of debris hitting your feet that you can't see, which is a bit unnerving!Overall, a good week of relaxing at a fairly mediocre resort that didn't live up to it's 5-star billing.

  • bevla68 : Sidcup, United Kingdom
Happily Surprised

Arrived at this hotel slightly apprehensive after reading some reviews before we left UK. Liked the transfer is a taxi, so no waiting for any stragglers for ages. Transfer was quick along with check in. Rooms are the usual Riu rooms so quite nice. Coffee/machine, optics and stocked mini bar also nice and restocked on regular basis.Rooms clean and tidy, bathrooms need a Little TLC and the lighting could be better in room and the bathroom. Maids cleaned most days think only 2 days out of the 14 no one came. 1 little gripe is the way the maids knock every night to see if you want an extra towel, sure this is just for a tip. Even knocked with 1 towel when we had no towels at all. The bedding could do with renewing old and bobly, and i needed 5 pillows as they were so thin. Food was overall quite good. Only ate in the steakhouse which was ok nothing special. Didn't bother with the others as the queuing to get a table at 7 instead of the old reservation way was too much hassle. The only place to get a decent coffee is in the sports bar. The beach was nice and clean but didn't swim in it much as quite a lot of people were getting stung by the stingrays.The pool and pool bar are nice loads of tiles missing but they were doing maintenance on a daily basis. The gardens and grounds are lovely and well tended. The bar staff in the pool bar work there socks off. especially Fransisco hats off to him. Found all the staff friendly. Also they def need more toilets around the pool bar and beach. Overall a nice hotel, but for me it is a bit too much hotel based meaning there isnt really a lot outside, most places marina, Pv old town everything is at least 20 minute taxi ride and there really isnt a lot there, but that is to my own personal choice. Lucky to have seen 100s of baby turtles and released them highlight of the holiday along with dolphin sightings off the beach. Did the day trip to the island, it was pretty and there is things to do but wasn't as good other trips i have been on. The beach is lovely but the sea isnt as beautiful this side as the Caribbean or as blue. Still lovely weather and sea was warm. Overall a nice hotel and perfect weather . PS there were a few people who had money taken out of their room safes along with phones etc. So just lock them away somewhere else

  • Kathy W : London, Canada
Second visit this year 2017

Was at Pacifica in April it was so nice we decided to return..although promised we would not go to same place twice..Booked ocean view, got view of palm tree view 2nd floor, not worth upgrade unless higher floor...if not just get partial view on higher floor It was full capacity ... Hotel same , but feel different... Lots of 40 year old spring breakers .. Lots of noise, drinking and party games ie foam parties, tequila shots in pool party revellers joining Aquafit .. and issues over dress codes ...Our thoughts would we return.. No..Then the spirit of riu came though, always clean, always friendly , Looked 4 days for piñata in town ..for grandson, no success last day mentioned to waiter at lunch.Italian restaurant ..Fernando... came thru.. Found one in his home town...Would not take money.. Just wanting to make a 5 year old Canadian happy ..Also Left iPad charging near front desk as we left on bus to airport..they and sunwing/nexus coordinated it to be transported to airport via cab..it beat us there with no fussriu Pacifico will I return? You bet ..thank-you I met no one but honest people Great people great service, clean ...Picture of "ocean view" and a gift from a devoted staff ..

  • ATCX2 : Northfleet
Coeliacs beware

I have just returned from 2 weeks here and it will take my wife weeks to recover. She is coeliac who is also lactose intolerant, has been contaminated 11 days out of 14 and has lost over 2kg on this holiday. I could go on forever about all that it is wrong regarding this hotel and their lack of knowledge regarding allergens and how to cater for them - (cous cous in the gluten free section??). When being guided around the buffet and being told what was “safe” we were needing to correct the staff as they were telling us to have food my wife obviously could not eat despite us showing them the letter that had been done for us by the hotel.In 2 weeks there was gluten free bread available 1 day only. We did speak with the hotel and were told that the bread is difficult to obtain - the local supermarket stocks 3 different types.The customer manager is very aggressive when spoken to and reduced my wife to tears. She asked my wife to give a list of what she can not eat which we did and admitted there is only 2 actual chefs, one of which was brought to us and introduced but never actually spoke to us during the holiday and we only saw him once more for the rest of the holiday. We did not meet the other chef at all.The vegan section which my wife could have eaten from as in theory should not have had dairy on did have on the first 2 days until we brought this up (cheese and butter). It is also sited right next to a meat station and we had the pleasure of watching a server on several occasions contaminate the vegan section with meat juices from joints of meat.In general, the food is unimaginative, all the meat and fish is over cooked and I spent nearly every day eating pasta lunch and evenings.For the last 4 days of the holiday my wife was unable to eat anything but cereal which we brought at the local supermarket due to pain and symptoms caused by the recurrent contamination. One of these days was our 5th wedding anniversary which I spent eating at one of the restaurants watched by my wife.If you are coeliac or have any food allergens, or vegan I would not come to this hotel unless you are prepared to spend your whole holiday as we did, stressed and ill and then made to feel by the manager that you should be preparing your own menus - if we wanted to do that we would have gone self catering which we will do from now on. We did go and check the Riu Jalisco and Riu Vallarta and both of these seem better than this one. We have stayed in numerous Riu hotels in the past, in Mexico as well as other countries, and this is by far the worst one we have encountered.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
  • 3 theme buffet dinners per week
  • A la carte dining without reservations
  • 24 hours snacks and drinks including international and domestic
  • 24 hour room service
  • Turndown service
  • Beverage service by the pool
  • Day & night tennis beach
  • Volleyball
  • Use of gym, sauna & Jacuzzi
  • Windsurfing
  • Sailing
  • Snorkeling equipment
  • Kayaking
  • 1 introductory scuba diving lesson in the pool
  • Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
  • Daily activities for adults & children
  • Nightly entertainment
  • Welcome gift
  • Wi-Fi in specified areas
  • 445 guest rooms
  • 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
  • 5 bars including a swim-up bar & sports bar
  • Infinity swimming pool with adjoining Jacuzzi
  • Tennis
  • Gym
  • Sauna
  • Spa 
  • Beauty salon 
  • Kiosk/gift shops 
  • 2 conference rooms
  • Billiards
  • Car rental 
  • Laundry service
  • Wi-Fi

Junior Suites include:

  • 2 double beds or 1 king size bed
  • Split-level with separate sitting area and sofa (some with sofa bed)
  • Air conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone
  • Radio alarm clock
  • Mini-bar stocked with water beer and soft drinks (replenished regularly)
  • Electronic in-room safe (laptop size 15")
  • Iron & ironing board
  • Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
  • Balcony or terrace
  • Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding

Suite Jacuzzi Oceanfront include:

  • Same as above with 1 king bed
  • Living room area with sofa
  • Walk-in closet
  • Full bathroom with bidet, separate shower
  • Larger balcony or terrace with private Jacuzzi, Oceanfront

2 Bedroom Family Suites include:

  • Same as above with 1 bedroom with 1 king bed
  • Walk-in closet
  • Terrace with partial ocean view
  • Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding

Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)

For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.

Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Pacifico
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Pacifico
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.