Riu Palace Pacifico

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Our Opinion

Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!

Riu Resorts latest resort in Riviera Nayarit, the Riu Palace Pacifico has been spared no expense to get it just right, as evidenced by the momentous exterior, a fitting tribute to the ancient Mayan and Aztec civilizations of Mexico. Here, rush is a four letter word and relaxation on the powdery fields of palm fringed beach is the highlight of the day. Expect sizzling afternoons to melt into halcyon evenings with the same ease as the ice in your favourite libation.

Location: Located in Riviera Nayarit, on Playa de Flamingos beach, 2 km from Nuevo Vallarta, 15 km from Puerto Vallarta, overlooking the Pacific Ocean, 13 km from the airport.

tripadvisor Traveler Reviews
  • Remo_Gaggi : Roseville, California
Not the place for relaxation, quiet, peacefulness, or Mexican culture

Perhaps this is how a large "All-inclusive" resort is supposed to be, but we were so unhappy and annoyed with this place that we left after 1 night, forfeited the remaining 2 nights, and moved to a quieter resort.Check-in isn't until 4pm, and due to our travel plans, we arrived around noon. Check-in was prompt and the desk was very courteous. Our rooms were not ready (which we expected) and we were given wristbands so we could eat & drink, towel cards to get towels for the pool, and they would hold our luggage. However, they do not have a secure area to hold your luggage. All the luggage is left out in the open in the lobby and not marked - it just sits out in the open. While there is a bell attendant, he's going back and forth, helping people outside, so the luggage there simple is not secure. Even if is watching, the luggage is not marked, so how would he know if some random person just came and claimed the luggage? We expressed our concern and we were told, it's safe, "People leave their luggage here for hours". This is simply a poor and very unsecure to hold luggage. Stunning that a large hotel like this does not have a better system.The hotel lobby is large and immaculate. However, it strangely does not have a hint of Mexico or Mexican culture. It is strangely decorated with Victorian style furniture, paintings, and rugs. If not for the employees there, you would not know what country you were in.As we stepped outside from the lobby to the pool, we heard annoying techno-dance music blaring at the single large pool. Of course, there were tons of people everywhere. I understand they were trying to create a party atmosphere, but we found this most annoying. Around the noon hour, there seemed to be plenty of lounge chairs around the pool, so that didn't seem to be an issue. But, the music blaring was terrible. Walking down past the pool, you'll get to the beach area, where there's more chairs and a nice beach. The beach was clean, but again a lot of people here also. My point is that if you are wanting some relaxing time around the pool or beach, you won't find it here. If would have been nice if they had designed this resort with a separate pool area for those that didn't want to be subjected to the blaring music all day.We ate lunch, dinner, and breakfast at the buffet during our brief stay. The buffet strangely opens at lunch at 1pm and the employees greet each guest with enthusiasm. The selection of food was impressive, but the food itself was good, not great. I can't say I found any of the 3 meals disappointing. Of the three meals we tried, I think I enjoyed breakfast the most. We were vacationing with another couple, and they tried to have dinner at the Italian restaurant but the wait was too long. They then ate at the Asian restaurant, which they found so disappointing, they went to the buffet afterwards.After dinner, there was live band playing in the entertainment lounge. The entertainment lounge is large with plenty of seating. There's a stage and another area to the right of the stage for the band. They have different entertainment each night. If you're looking for the Michael Jackson show, that is only on Saturday. The rest of the week, it's a mix of bands or the strange "Men vs. Women" show we ended up with. There's a nice small outside bar just outside the entertainment lounge. You will find that the bartenders here and throughout the premises look extremely unhappy and their skills are questionable. My wife ordered 2 drinks (fu-fu type off their menu, don't remember) and she did not care for either. I only really drink beer and I had 2 choices - Dos Equis for Tecate Light. Yes, 2 choices only. Although the bartenders look a little disgruntled, we tipped ours and he brightened up and became very attentive. I watched many guests order drinks, then just walk away without tipping anything. Even though this was an "all-inclusive" resort, we believe in tipping the servers and tipping will always get you better service.There are 4 extremely small elevators to service all the hotel rooms here. The size of the elevators is comical. We referred to them as "coffin" sized and although the sign says it can hold 8 people, if you have any luggage, it's more like 4 at a time squeezed in. Plus, on the morning we were leaving, one of the elevators on our side was closed for maintenance, so it took an extremely long time to get downstairs. Also, the upper lobbies for the elevators are not air-conditioned, so it's hot and humid there.Our room was a junior suite we booked though hotels.com. The room was clean, but had a very dangerous step-down to the seating area. I understand they wanted to add detail to the room, but the step down unnecessary is right near the end of the bed and easy to miss. If you're a little disoriented at night (or had too much to drink), you can easily miss the step and take a hard fall on the hard tile floor. Another problem, though more of an annoyance, is the button on the toilet to flush. To flush the toilet, you press the small (very small) button on the tank of the toilet. The button requires A LOT of pressure to push and easy to catch and bend finger nail backwards while pressing. I honestly don't know how an elderly person with weak hands could flush these toilets.This resort has a "Euro" feel to it and we did not care for it. Some of the guests were downright rude as my wife was bumped into twice by guest without any acknowledgement or apology. Another time, a guest bumped into our cocktail server at the entertainment lounge causing a glass to fall and break - he just kept walking. Obviously, not all guests are rude and this is not RIU's fault, but just describing the type of guests we encountered. I have a feeling this place attracts entitled people here.The resort is clean and if you're looking for a clean, but loud, crowded, resort, and want to feel like you are NOT in Mexico, you will like this place. If your looking for a relaxing time, this is definitely not the place for you.

  • Stephen F :
Our Summer Trip, to Riu Pacifico, Nayarit, Mexico

The overall experience was wonderful. We were there on our family summer vacation. The food was outstanding, with a huge variety of selections to choose from. The rooms were kept very clean and stocked with towels soap, and drinks in their fridges. The Shows were wonderfully entertaining and educational. The Michel Jackson, and the Mayan shows are a must, to see. Other than some minor " hick ups" we had with our room keys, the excellent staff worked, diligently, to get that corrected. And most of all, speaking of the staff, they were all excellent! The hotel landscapers, house keepers, lifeguards, cooks, and managers did a super job in the overall operation and maintaining of the hotel. Our room service provider, Daniel, is wonderful. He has done an outstanding job in making sure we were comfortable and always kept our room cleaned and stocked with clean linens. Adrianna is a brilliant Spanish language instructor. She has worked patiently with me, to help me learn and speak Spanish. She is a great host and entertainer as well. Chris is an awesome entertainer, as well. He has done a great job in helping to keep our stay, fun and exciting. And Angelica is wonderful. Her young vibrant energy made our vacation experience the best. She was very helpful with activities and games, and she is a great dancer, too. I wish them all the best, and I hope to see them again soon. This is why the Riu Pacifico, in Nayarit Mexico, was a wonderful experience for me and my family.

  • Marshall R :
Very good, almost great

We have just returned form a glorious 2 week vacation in Mexico and have to say that our stay in this holiday added to the experience. We are returning clients to the RIU chain so know what to expect. We found right from the check in quick and attentive staff, and although there was a lot of clients to check in they were efficient and speedy at getting everyone sorted with their rooms. We had an ocean view room and although we prefer contemporary decor, cannot fault the cleanliness and lay out. Housekeeping did a great job every day as did the boys restocking the mini bar, so from water to beer we were never thirsty. As per normal at every RIU we have been to, staff are always cleaning and making sure the place is spotless. The restaurants as per normal were good with plenty of variety, although I would say not with the usual consistency. For example the steakhouse on the three occasions we went, I prefer steak medium rare and only once got really what I wanted. This by no means implies the food was bad though. Only a few of the staff at the buffet restaurant require smiling lessons, but on the whole were pleasant to engage with. A special mention to Julian who was always smiling and in good form in the mornings. The beach is always a preference of ours and we enjoyed this one very much. The boys serving drinks were always happy and smiling and regular so we never needed to wait long for a refreshing drink. Carlos was particularly good. There really isn't a downside to this hotel just a few tweaks here and there. If you want a poolside lounger get one before 7am or you won't get one. It didn't matter to us but other patrons did have a gripe about it. The Mexican restaurant was ok but needs more of a lively atmosphere, a bit downbeat instead of vibrant. The animations team worked hard with some good shows in the evening. A bit disappointed that a karaoke night was put on! This is 5 star expectations and not Blackpool illuminations. The location is quiet with not much around, again suited us. Taxis are very efficient and quick but make sure you confirm cost before taking off on your journey. All in a good RIU to visit and a big thank you from us.

  • cb58988 : Edmonton, Canada
Great time at wedding

Went here as a couple for a destination wedding of a friend. Overall the resort was great. We paid for the good room with the jacuzzi on the patio and it was an incredible room. We got room service delivered to the jacuzzi multiple times :)Only negatives was it is definitely an older crowd, there is no late night action / disco you have to walk fifteen to twenty minutes on the beach to another Riu to get to one (not a fun walk at night)Beautiful resort though, restaurants were great, room again was amazing, if this place had a late night option (other than the sports bar) it would be 5/5 for sure. Overall amazing time, I'd go back again for sure.

  • jimmyb01 : London, United Kingdom
5 Star-only just.

I emailed the hotel a week before arrival and requested a third bed to be made up as we had a 12 hour flight and we would be tired and there were three adults . I received a generic reply saying requests could not be guaranteed, they obviously didn't read the content of the email as on arrival there was no third bed. The Buffett is huge with great variety but on the first night the waiter completely ignored us and it was impossible to get a drink. After chatting with other guests I was told it's because they are only after guests who are likely to tip. Tipping is welcomed here and we did tip frequently but only for good service. I was told to seek out Lucia for dinner and Janet for Breakfast and lunch and we would be looked after. We certainly were! I recommend that you seek them out as well and don't let them out you where they want to put you in the restaurants. The specialty restaurants are all worth a visit but make sure you get to the steak house by 6pm to put your name down. The outside bar in the evening was really good with great bar staff. The entertainment is hit and miss with some nights truly awful. This is a good hotel but could be a great hotel with just a bit more effort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
  • 3 theme buffet dinners per week
  • A la carte dining without reservations
  • 24 hours snacks and drinks including international and domestic
  • 24 hour room service
  • Turndown service
  • Beverage service by the pool
  • Day & night tennis beach
  • Volleyball
  • Use of gym, sauna & Jacuzzi
  • Windsurfing
  • Sailing
  • Snorkeling equipment
  • Kayaking
  • 1 introductory scuba diving lesson in the pool
  • Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
  • Daily activities for adults & children
  • Nightly entertainment
  • Welcome gift
  • Wi-Fi in specified areas
  • 445 guest rooms
  • 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
  • 5 bars including a swim-up bar & sports bar
  • Infinity swimming pool with adjoining Jacuzzi
  • Tennis
  • Gym
  • Sauna
  • Spa 
  • Beauty salon 
  • Kiosk/gift shops 
  • 2 conference rooms
  • Billiards
  • Car rental 
  • Laundry service
  • Wi-Fi

Junior Suites include:

  • 2 double beds or 1 king size bed
  • Split-level with separate sitting area and sofa (some with sofa bed)
  • Air conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone
  • Radio alarm clock
  • Mini-bar stocked with water beer and soft drinks (replenished regularly)
  • Electronic in-room safe (laptop size 15")
  • Iron & ironing board
  • Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
  • Balcony or terrace
  • Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding

Suite Jacuzzi Oceanfront include:

  • Same as above with 1 king bed
  • Living room area with sofa
  • Walk-in closet
  • Full bathroom with bidet, separate shower
  • Larger balcony or terrace with private Jacuzzi, Oceanfront

2 Bedroom Family Suites include:

  • Same as above with 1 bedroom with 1 king bed
  • Walk-in closet
  • Terrace with partial ocean view
  • Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding

Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)

For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.

Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Riu Palace Pacifico
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Pacifico
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.