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Riu Palace Pacifico

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Our Opinion

Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!

Riu Resorts latest resort in Riviera Nayarit, the Riu Palace Pacifico has been spared no expense to get it just right, as evidenced by the momentous exterior, a fitting tribute to the ancient Mayan and Aztec civilizations of Mexico. Here, rush is a four letter word and relaxation on the powdery fields of palm fringed beach is the highlight of the day. Expect sizzling afternoons to melt into halcyon evenings with the same ease as the ice in your favourite libation.

Location: Located in Riviera Nayarit, on Playa de Flamingos beach, 2 km from Nuevo Vallarta, 15 km from Puerto Vallarta, overlooking the Pacific Ocean, 13 km from the airport.

tripadvisor Traveler Reviews
  • Maureen S : Saskatchewan, Canada
Wonderful Vacation

We were a group of 23 senior ladies staying 7 days in January. We had beautiful ocean view rooms on the upper 4 floors. The check in was quick and efficient and our rooms were spacious and spotless. The common areas were breathtaking especially the lobby area. The beach was spacious with lots of loungers but a little short on shade options. The pool area had a variety of shade and sun. Pool assistants were always cleaning and scrubbing, doing their best to keep the pool clean and sanitary. The pool activities were low key but fun to watch. There are 4 restaurants and a buffet. We tried 2 of the 4 specialty restaurants but kept returning to the buffet which had an abundance of all types of food for every taste. I don't understand the reviews that complained about the food quality and variety as all 23 of us were able to eat way more than we needed at all meals.The evening entertainment was great. There was a little of everything from opera to beach parties to Michael Jackson. They were all well done. The entertainment staff were best of the best especially Edgar who entertained us all day with his antics and never ending smile.All the employees of the hotel were friendly, fun loving and made our stay top notch.The hotel is a little remote but we spent most of our time in the resort. There is a wonderful beach massage a 10 minute walk down the beach to the right of the hotel. We enjoyed the sound of the waves and the ocean breeze while getting a great massage. It is much cheaper than the hotel offers.We only had one glitch in an otherwise perfect holiday as we attempted to get some of the group perks from our Nexus/Sunwing rep. He seemed unaware of the perks available to a group and we got very frustrated trying to deal with him. We will return!!!

  • jonesy44 : Alberta
A wonderful vacation!

We stay at the Palace from Jan 1-8, 2017 with no issues at all. It was a Mom and daughters trip (31 & 18), and just was a wonderful spot for us. We spent most of the time on the beach, drink service was good and hanging out in the ocean was awesome. We always found beach chairs and a couple of days I did rent an umbrella as we were getting a little too much sun. I am a picky eater and I found this hotel to have lots of options, also one of my daughters in a vegetarian and she also found lots to eat and they even had a vegetarian section - not huge but enough for her to find things. I have read reviews that stated the food wasn't great nor the entertainment? I thought the entertainment staff did a great job and worked really hard at it. This is Mexico - not Vegas. I agree with others that have stated the lack of bathrooms, they really should add another down by the swim up bar. I will absolutely come back for another visit, I don't think you can go wrong with this hotel. The sunsets are absolutely amazing!

  • jamie1946 : west yorks
Fantastic stay 10/12/2016-24/12/2016

Hotel and staff excellent only downside were the majority of American tourists who for what reason seemed to think that they were the only people who deserved to wear inappropriate clothing at meal times ( the dress code in the evening was never observed) and had the right to reserve pool sunbeds from 3am in the morning, which very seldom were used as the majority also reserved beach sunbeds.The most laughable scenario was when two American gentlemen had a punch up over sunbeds and one ended up being pushed in the pool - a very dangerous situation. Overall a really good time was had by all.

  • JVDZ7 : San Francisco, California
Good combination of price and quality for families with kids in all-inclusive category

Riu Palace Pacifico was built in 2008 in Nuevo Vallarta. It is very well maintained but rooms are starting to show little signs of wear.High level overview:- Location: Fantastic Nuevo Vallarta beach. Water has waves of course, kids love jumping them and many people swim. Turtles, pelicans and small crabs- Hotel: Please note this is not a 5 star adult focused resort like Four Seasons. This is highest category of all-inclusive family resort that Riu has to offer.It's has been fully booked for Christmas and New Years but even during non-peak times it is busy. Lots of kids and therefore certain level of noise. Rooms are very clean and staff is working hard to maintain it in the best shape possible.Pools are great. Even though people get up early and "save" chairs at 7-8am we always were able to find something.- Food at the buffet is good for all-inclusive. They especially go all out for Christmas and New Years. Their specialty restaurants are not as good, in my humble opinion they are not worth trying. Rui does not take reservations to these anymore but rather does first come first served approach. So people come earlier and stand in line.- Kids club is non-existent. Tiny room with noone there for entire week. But pool staff does a lot of cool activities, games for middle/older kids. Bubbles in the pool (see picture), water balloon fights, various games in the pool and on the beach)- Hotel offers massages on the beach. Independent from the hotel there is parasailing, banana_boating, jetski and catamaran rentals.Of course there are areas of improvement but overall it was a good experience

  • shamnow :
Best Hotel, Best Staff Excellent Service

We got back from this hotel a few weeks ago. Have to say that this is the best hotel that anyone can go to. Reception staff were friendly and helpful at all times. Sandra changed our room to a better location and that really made my holiday. The choice of food was amazing as were the staff. Me and my husband always went to the section that Paula and her colleages were. They looked after us all the time. yes we did tip, but even when we didn't they still gave us a excellent service. The hotel concierge who sorted all the taxis out was really good also very helpful This was the first time for us in Mexico and can't wait to go back. I would like to say the facilities of the hotel are excellent plenty of sun beds, no staff pestering you and most of all the whole experience was great. We have nothing bad to say. Out room number was 3022 and it was lovely. perfect perfect perfect can't wait to go back Sham and Raz Haidry

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
  • 3 theme buffet dinners per week
  • A la carte dining without reservations
  • 24 hours snacks and drinks including international and domestic
  • 24 hour room service
  • Turndown service
  • Beverage service by the pool
  • Day & night tennis beach
  • Volleyball
  • Use of gym, sauna & Jacuzzi
  • Windsurfing
  • Sailing
  • Snorkeling equipment
  • Kayaking
  • 1 introductory scuba diving lesson in the pool
  • Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
  • Daily activities for adults & children
  • Nightly entertainment
  • Welcome gift
  • Wi-Fi in specified areas
  • 445 guest rooms
  • 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
  • 5 bars including a swim-up bar & sports bar
  • Infinity swimming pool with adjoining Jacuzzi
  • Tennis
  • Gym
  • Sauna
  • Spa 
  • Beauty salon 
  • Kiosk/gift shops 
  • 2 conference rooms
  • Billiards
  • Car rental 
  • Laundry service
  • Wi-Fi

Junior Suites include:

  • 2 double beds or 1 king size bed
  • Split-level with separate sitting area and sofa (some with sofa bed)
  • Air conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone
  • Radio alarm clock
  • Mini-bar stocked with water beer and soft drinks (replenished regularly)
  • Electronic in-room safe (laptop size 15")
  • Iron & ironing board
  • Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
  • Balcony or terrace
  • Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding

Suite Jacuzzi Oceanfront include:

  • Same as above with 1 king bed
  • Living room area with sofa
  • Walk-in closet
  • Full bathroom with bidet, separate shower
  • Larger balcony or terrace with private Jacuzzi, Oceanfront

2 Bedroom Family Suites include:

  • Same as above with 1 bedroom with 1 king bed
  • Walk-in closet
  • Terrace with partial ocean view
  • Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding

Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)

For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.

Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Riu Palace Pacifico
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Pacifico
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.