Riu Palace Pacifico
- What's Included
- All Inclusive Features
Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!
Sorry this review is late based on travel dates. But, If you’ve read any of my reviews, you’ll know Riu is my hotel of choice; I like their model.This Palace reminded me of the one in Cancun (layout, shape etc). Since there’s not much between models, I’ll touch on some of the differences. Let’s get to it.As with the airport in Cancun; keep going until you reach the front of the airport unless you want timeshare. Check-in was swift and they bring you a cocktail of choice. This hotel is approx 20-30 mins from downtown PV and can ONLY be reached by cab.This hotel seemed a bit secluded. There’s not much outside of the hotel that you can walk to or do. All tours must be reached by cab to the meeting point, no group buses. Cab ride ranges from $18-$22, depending on where you’re going. Including downtown.There’s a ton of tours but the most popular seems to be the Fire Island tour. We did the jet ski, snorkel tour…. great! Absolutely great!The food in the hotel is good, some days better than others. Breakfast – good, lunch – good, dinner good, but they seem to run out of main dish items too soon. Of course, after a few days it looks and tastes the same. The pool is awesome! The staff tries their best to keep you entertained with games and the like. I didn’t see where a lot of people were reserving chairs (as with other Riu resorts). While they only had one pool, it seemed to be divided into a quiet and party area. No problem getting to the pool bar.The evening shows were nice as well. Some shows you need to get there well before it starts if you want a nice seat.As for the cleanliness, it’s the usual Riu, clean, clean, and more cleaning. I initially booked the Riu Jalisco but after a walk up the beach to see this property; AM I GLAD I changed. It was clearly a children’s playground; where the palace is more adults with some kids.Enjoy!
This was our fourth visit to the RPP, and overall we had a very nice vacation. Check in is quick and easy, and front desk was efficient throughout our stay with the exception of our check out at 5:15 a.m. for our early flight. We waited about 10 minutes for someone. Our Junior Suite room in the corner of the second floor, inside, was a nice location - yes, higher up is a better view, but we had an extended balcony and the view was fine for us. Yes, you can hear the music from the theater until 11:00 p.m. in these interior rooms, but with the balcony door closed it is not a problem at all. Room condition, maid service, mini bar service was all very good. The biggest negative with the room is the slippery, narrow, deep tub. Also, lighting could be a bit brighter and a light on the balcony would be a nice addition. Food was the usual good selection, but we noticed a few "misses" this time - undercooked salmon, extremely strange (fake) crab consistency, and noticed less seafood than we experienced on previous visits. We loved the poolside grill 3 days per week, missed it the other days. Also, did not have the "grill night" at the buffet as we experienced previously. We ate at the buffet most nights and there is always a good selection and plenty to choose from. Those who say otherwise must be very particular. There are always several meats, fish, pastas, specialty carving station, Mexican items, salad bar, desserts, and lots of other accompaniments. Many dishes seemed under seasoned, however. The Krystal restaurant offers a nice, quiet, experience with average food presented very nicely. The Toscana seemed understaffed, is very noisy, and we felt very rushed. Food was either very good or average. The no-reservation policy was not a problem for us and each time we waited 40-45 minutes for our beeper to go off. We did not dine at Kyoto or Guacamole on this trip. In the buffet, wait service was very weak during peak times, and often had to wait extended period for coffee, rarely asked if we wanted drink refill etc. Off peak times were better. We enjoyed the lobby bar before dinner just about every night, and the pianist/singer was very nice. However - we would have loved to hear some local/traditional Mexican music, instead of the English pop songs he played every night. Drinks are weak and sometimes top shelf does not seem to be what is advertised. We ordered doubles, usually. Bar and wait staff at poolside, lobby bar, and to some extent the "veranda" outside the theater was exceptional ... very attentive and friendly, often remembering your orders without asking. Overall the hotel was much quieter around the pool... music was virtually so soft it could not be heard except for right next to the speakers. Also announcements were to quiet, other than for the "crazy game" or bingo. Entertainment staff seemed weak this visit - not sure if it is by design, or just poor recruiting/hiring. Some seem to be young, high school aged, or unpaid interns completing school requirements. Perhaps this is why the music is so low - perhaps the clients did not like the choices of such young staff. The level of enthusiasm is much lower than previous visits. Activity is the same every day, with something each half hour from 9:30 - noon, and 3:00 - 5:30 p.m. They rotate bocce ball/horseshoes, and water polo/water volleyball. Until the post holding the volleyball net broke, so none after the first couple days of our visit. Hopefully will be fixed as this is always popular.We traveled to Bucerias twice ... cab is currently 85 pesos each way. We did walk there on the street/path (paved part way, sandy part way) and was about 30 minutes (at a slow pace). This takes you to the Royal Decameron complex, then another 10-15 minutes to the market and centro. Nuevo Vallarta has a small area with shops or restaurants probably best accessible by taxi, but for the most part there is nothing else within walking distance. You can visit the Riu Jalisco and Riu Vallarta, both a short walk from the Riu. Cabs (30 minutes) or buses (40-50 minutes) to downtown Puerto Vallarta (Malecon area) are plentiful and a fun trip if you have never been there. Cab fare from airport to RPP was 410 pesos, return trip was 185 pesos. There is a massage tent on the beach about a 15 minute walk north, at which I paid 500 pesos for a one hour massage.We also met up with another TA board user, which was fun! The age group seemed 40+ for the most part, with many Midwestern Americans, some Canadians, and some British as well as others. One negative was that an extremely intoxicated visitor seemed unable to find his room, as he would sleep on the couches on the veranda, was over-served at all the bars, and could barely walk the numerous times we encountered him. I was disappointed that the hotel allowed this to occur. One more thing - my husband broke a finger playing beach volleyball, and the lifeguard put a splint on it for him. They are very helpful with many situations, including policing the no ball/no floats rule in the pool! Good job by all. Overall this was a nice visit consistent with previous trips. The staff is remarkably friendly, including all cleaning, pool, gardening, as well as wait staff, front desk, etc.
The Palace is a beautiful fully enclosed hotel so if you like to spend your vacation indoors this is your place. There are some small areas of outdoor eating but only at buffet. I prefer open air resorts so you can always feel as though you are outdoors. The pool is incredible and very likely one of the best I have ever seen. It's heated, and wonderfully large, however you need to walk all the way around it to get to the beach or worse yet from the beach to the bathroom which is all the way back at the hotel. This resort needs a beach bathroom soon -- we heard someone on the beach complaining about the bathroom and said they walk up to the pool and use the pool!!!! Just eww. Also there should be some dining closer to the beach. Again more of the outdoor feel.The food and drinks are fabulous. I also prefer the new first come first serve no reservation method much better. For people who travel for only a week or less by the time you checked in and looked forReservations they were always booked and unable to make any. We were able to eat at specialty restaurants and never had any line issues. This resort is alittle quieter and has less activity then the other two Riu's up the beach. We found ourselves walking downThe beach or taking cabs to the other two for entertainment in the evening. Also Riu should have a shuttle -- if you have access to the others by staying at this one you shouldn't have to walk the beach or take cabs. We enjoyed a great fire show on the beach at Jalisco and spent two beach days at Vallarta just for the bathroom ease. We will return to Riu Puerto Vallarta just not the Palace. We will choose The Vallarta.
We just returned on Feb 16th from a 10 day stay at Riu Palace Pacifico. We fully enjoyed our time in Puerto Vallarta and the Riu Palace. Arrival - We arrived at the Puerto Vallarta airport on time and the weather was great. No issues navigating the airport or finding our Amstar representative. We got to our van and were the 1st to arrive. Unfortunately we had to wait until several others landed and made their way to our van. In all, we probably sat there in the parking for 45 minutes. But we finally left and made it to the Riu Palace in about 15 minutes. Check-in went well with no wait. Our room wasn’t ready at 2:00 PM but the small lunch buffet in the steakhouse (La Toscana) was open so we went to eat and got our room around 3:30 as we were told.Room – Our 7th floor junior suite was very spacious and comfortable. The bathroom, closet, bed, TV, etc, were on the upper level and then there was a step down to the area with the sofa, table and chairs and the balcony. We were on the side of the resort so we had a partial view of the ocean which was beautiful. We could see the North side of the bay and all the small cities along the bay and the mountains (hills) behind as well as back to the inland toward the East. We also overlooked the condos next to the Riu and some new construction. We could hear the construction during the day but it was quiet at night thru the early morning so no issue for us. I did see a couple of dolphins from the balcony twice during the week and once saw a whale through the small binoculars I brought but it was far out in the bay so not very clear. The view was the main reason I asked for a higher room and it was worth it. I also think the noise from the construction and air conditioners from the condos next door was less due to the higher floor. The room was always clean, didn't see a single bug in 10 days. The shower/tub combo was a little high to enter but OK. Dual sinks were helpful. Bed was very comfortable for us and we slept very well. Room was cool enough if you keep the controls very low and the balcony door closed. We used the fan if it was a little too warm. I had emailed the hotel with our Riu Class number and asked for a partial view, higher floor, king bed, etc. and all requests were met. We also had a dish of chocolates in the room we arrived and a note thanking us for being repeat Riu guests. And then we had chocolate covered strawberries in our room on the last night, not sure if this was due to being Riu class or if everyone got them? The mini bar and refrigerator were always fully stocked. There was a large flat screen TV but only 2 English speaking channels, Fox News and CNN News. There were some old rerun channels in English with Spanish subtitles.RestaurantsBuffet dinner - lots of choices, fairly normal all inclusive food. I think it was a little better than average for the 10 visits we’ve taken to resorts.Buffet lunch - there was the large buffet room and also a smaller buffet in the steakhouse. Both were fine but we used the larger buffet more since there were more options. The small buffet was open longer, from 11:30 til 6.Buffet breakfast - pretty standard; fresh eggs, omelets and many other choices. Service was pretty good. I love fresh mango which is hard to get in the US so it’s treat for me at the resorts. Unfortunately, the Riu had no mango.Steakhouse – they have lobster or steak each night, We tried the lobster the 1st night. I thought is was very good and a little larger than some other resorts. But it is still the smaller lobster, not like the large tails on the North Atlantic lobster. On another night we tried the New York steak which seemed to be a ribeye. I thought it was very good, My wife thought it was a little tough. Mexican - We both enjoyed this and went twice. We had fajitas the first night, very good. Then the red snapper which was well-prepared. I also had the Mexican coffee which was a demonstration where they poured tequila in 2 ladles, lit one and then poured it back and forth while it burned. Very nice presentation and with added Kahlua, coffee and ice cream, it was so tasty my wife ordered one the 2nd night and she never drinks coffee. You have to ask, it’s not on the menu. .Krystal – This was considered the “gourmet” restaurant. It was a little nicer atmosphere and we liked the food. The sea bass, lobster risotto and steak filet were all very good. Asian – OK but probably our least favorite. They also had a grill at lunch by the pool. We didn’t try it but it looked good. Restr. reservation process - This is first time we’ve been to a Riu that didn’t take reservations and most other resorts have a reservation process as well. I was concerned but it worked fine for us, we were able to get into the early seating (6:30 to 6:45) all 7 nights we ate at the a la carte restaurants. As long as you are at the restaurants when they are opening, you were OK. I’m sure there may be busier times when you have to show up earlier but we didn’t experience that. Grounds – very nice, mature trees and shrubs, flowers everywhere. Everything was kept clean by the staff and it was a beautiful location. We walked past the Riu Vallarta and Riu Jalisco most days on our morning walks. We went into the lobby of each and the Palace was much nicer. Most chairs at the pool were reserved in the morning. We usually went down before 8 AM to find and spot and leave our towels. There were usually a few left later but not many unless you went to the beach where there were more available. Entertainment – I thought overall that the entertainment was above average. I felt that the Circus, Fire Dancers, and Opera shows were outside talent that were all very good. And we were also pleased to see that we didn’t see the same shows twice even though we stayed 10 nights. The 2 Circus shows and 2 Mexican nights were completely different. Both Circus shows were very entertaining. The first Mexican was just the staff dancing in traditional dresses and outfits but the 2nd time it seemed to be outside talent in much earlier native outfits and was very good. The other night we were there twice had Caribbean dancing first which was fair only, but the next week they had a Valentines special with couples from the audience. It was funny but not too original. And the requisite Michael Jackson show was OK, probably just average compared to other resorts. WIFI - This is included and it worked pretty well in most places. It was a little spotty down at the beach and pool but worked for me pretty well on my Android. My wife had a few more issues on her iPhone. Beach – sand is dark, leaves a residue on feet but it was soft. We walked most days up and down the beach barefoot and never had any issues. The water was a little cool but OK. People – Miquel at the evening buffet and Jerson at breakfast and lunch were very friendly, helpful and attentive. We never met our maid but she did a great job and we left a tip each day. The front desk was also helpful and we never had much wait to talk to them. Tours – We went on 1 tour with Vallarta Adventures. It was the first time for us to take a taxi to their operation. At other resorts they always came to the resort to pick us up. We took the Marietas Eco Tour which included a long boat ride to the islands, snorkeling, kayaking, paddleboards and a short boat tour around the islands. They also served lunch, drinks and brownies. We stopped to see whales and dolphins on the way to the islands and several whale pods on the way back. Unfortunately for me, the sea was very rough and I developed motion sickness on the way out and was very sick for the rest of the trip. I can’t blame the company and others seemed to have a good time, but for me, it was a bad day. We also found that you could walk to the small town of Bucerias. It was about 2 miles North by a trail through the brush. Most of the trail was a concrete sidewalk so it was fairly easy. We went to the Mexican (flea) market which was probably another mile after you reached Bucerias. There were a lot of booths but it was the normal tourist gifts; shirts, toys, hats, vanilla extract, etc. Overall we were very happy with our 1st trip to Puerto Vallarta and the Riu Palace Pacifico.
Specialty restaurants were great. Most restaurants were full by 6:30 shortly after they opened and the wait list usually started about 7:50 - 8pm which was great as we were late diners. Get in line and get a cue and you are all set to enjoy a drink and wait for your table. Morning buffet was the least interesting as the selection was the same each day and the outdoor seating you were shooing off the crows....not the best but it was a quick meal. We have a traveled several times to Mexico and this was a wonderful resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
- 3 theme buffet dinners per week
- A la carte dining without reservations
- 24 hours snacks and drinks including international and domestic
- 24 hour room service
- Turndown service
- Beverage service by the pool
- Day & night tennis beach
- Use of gym, sauna & Jacuzzi
- Snorkeling equipment
- 1 introductory scuba diving lesson in the pool
- Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
- Daily activities for adults & children
- Nightly entertainment
- Welcome gift
- Wi-Fi in specified areas
- 445 guest rooms
- 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
- 5 bars including a swim-up bar & sports bar
- Infinity swimming pool with adjoining Jacuzzi
- Beauty salon
- Kiosk/gift shops
- 2 conference rooms
- Car rental
- Laundry service
Junior Suites include:
- 2 double beds or 1 king size bed
- Split-level with separate sitting area and sofa (some with sofa bed)
- Air conditioning
- Ceiling fan
- Satellite flat screen TV
- Wireless internet
- Radio alarm clock
- Mini-bar stocked with water beer and soft drinks (replenished regularly)
- Electronic in-room safe (laptop size 15")
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
- Balcony or terrace
- Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding
Suite Jacuzzi Oceanfront include:
- Same as above with 1 king bed
- Living room area with sofa
- Walk-in closet
- Full bathroom with bidet, separate shower
- Larger balcony or terrace with private Jacuzzi, Oceanfront
2 Bedroom Family Suites include:
- Same as above with 1 bedroom with 1 king bed
- Walk-in closet
- Terrace with partial ocean view
- Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding
Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)
For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.
Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace PacificoRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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