Riu Palace Pacifico

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Our Opinion

Riu Palace Pacifico is easily the best of the 3 Riu resorts in Riviera Nayarit. This awe inspiring resort is a true 5 star from its intricate interior to is grand exterior. Top notch service and true pampering are to be had at this fine resort which is perfect for couples. Families with children may enjoy the Riu Jalisco or Riu Vallarta over this resort, as there will probably be more activities for the children at the sister resorts. However, If you are looking for one of the nicest resorts in Riviera Nayarit, this is it!

Riu Resorts latest resort in Riviera Nayarit, the Riu Palace Pacifico has been spared no expense to get it just right, as evidenced by the momentous exterior, a fitting tribute to the ancient Mayan and Aztec civilizations of Mexico. Here, rush is a four letter word and relaxation on the powdery fields of palm fringed beach is the highlight of the day. Expect sizzling afternoons to melt into halcyon evenings with the same ease as the ice in your favourite libation.

Location: Located in Riviera Nayarit, on Playa de Flamingos beach, 2 km from Nuevo Vallarta, 15 km from Puerto Vallarta, overlooking the Pacific Ocean, 13 km from the airport.

tripadvisor Traveler Reviews
  • Samantha K : Toronto, Canada
Not so palatial

Firstly, this property needs to be renovated. Rooms were clean but have seen better days- I am very sensitive and have lots of allergies so I did detect a moldy smell (which would make sense in humid climates) especially in the gym area. We had a bad check-in experience where the upgraded room we booked was not available in the bed configuration we needed and they did not handle it well. We had to wait an hour and a half for our cot to arrive because the staff didn’t order it. The next day things were sorted and other front desk staff were great. For a 4.5 star I wasn’t impressed especially for the cost at Christmas. Having said that the food is great, fresh and lots of variety. The staff in every other area are excellent! Shout out to our man Lalo who served us everyday with a great big smile!! The beach is beautiful and you can walk along it for hours! The ocean can be wavy and refreshingly cool! The location is convenient to go into town. My biggest pet peeve- no bathroom near the ocean. You have to walk around the whole pool back to the hotel to go. The pool is big and beautiful but you had to walk around the whole thing to get anywhere. We didn’t watch the entertainment- not much else to do at night. I was told the best martinis can be found at the lobby bar. Wifi was very weak- I could only watch a show on Netflix if I sat in the lobby to download it first. We went into town to eat dinner- I recommend this as there are many delicious restaurants in Nuevo and Puerto Vallarta. We are at the famous Pipi’s which is very loud and fun if your looking for some huge margaritas and Mexican food. We also had great Italian at Portobello. Overall I didn’t think this hotel was worth the price at Christmas- if you don’t care about the room or activities then this might be okay for you. The beach, staff (most), and food are all excellent!

  • m11pks : Doncaster, United Kingdom

Just got back off holiday, would really recommend, the food in the restaurants is very good and we was luckily enough to of had Janet in the Buffett restaurant looking after us, the service from her was exceptional !! The pool area and beach area had plenty of sun bed, just the usual prob of people claiming them in morning and not using them all day.Drinks was branded spirits, beer was also good as was the wine. With having the junior suite we had really nice big room with a sea view and optics in the room, barcardi, Smirnoff and tequila and presidents brandy, Pepsi and 7up and beer and lots of water in the fridge. You get beach towels here which is good just take your cards to towel bar and get fresh towels for pool and beach area as much as you want. There is four restaurants to eat in, Mexican, Japanese, French and a steak house, out of the four I would say Japanese was the best, you also don’t have to book these you Just turn up, if you want to go steak house you will either need to que around 18:30 to get in or go after 20:00 when it quietens down a little. To be fair the the buffet was also amazing, plenty of choice and even live cooking stations with different dishes been cooked every night. And if Janet is looking after you the wine glass won’t be emptyThe cleanness of the hotel is good, four fresh towels everyday in room, WiFi is good can just about get it on beach and that is also free.I have noticed the odd bad review on here for this hotel and I can’t see why. Been Mexico a few times and this is best hotel so far and also the best food

  • Sylvia W : Gautier, Mississippi
Emphasis on Service

I just spent an incredible week at The Palace and loved it! With an emphasis on service and making sure that your stay was magical, I would happily go back again. The food was awesome at every restaurant, from the buffets to the specialty restaurants. There was ALWAYS some place to get something to eat or drink, 24 hours a day! The beach and pool areas have plenty of chaise lounges and tables and you can find both shady and sunny areas to hang out! The waitstaff and bartenders are at your beckon call!The rooms are large and have wonderful seating areas and balconies. The refrigerator is fully stocked with soft drinks, mixers, beer and water. There is also a small liquor bar in the room. The bathroom is large and well-lit! The only complaint about the room is the rock hard bed!There is plenty of things to do at the resort, lots of well planned shows and daily events.

  • nellybabes : scotland
Great holiday

Ok so visited here from 4/01/2018 for two weeks. We had the best time. Weather fantastic. Hotel fantastic. Had a ball.After a long flight we touched down, make sure you find a tui rep who will show you to your taxi. Straight to hotel, met by Christian who was great, a wee cocktail for us while he explained everything in detail to us. Hubby and I chose to stay at the beach as the pool was too noisy for us. Lots going on in the pool, very noisy and couldn't get near the swim up bar as crowds stayed in there all the time and never left it. Always plenty sun beds at the ⛱ and beautiful sunshine all day. You do get beach sellers but they don't annoy you, a polite no thank you and they move on. Alan brought us drinks all day at the beach, luvelly guy, always smiling, polite and when we couldn't decide what to drink, he brought us some very nice surprises. We chose to eat at the peninsula buffet restaurant. Always good choice. We never went hungry. The staff in the restaurant are very efficient and always busy helping you to make sure you get everything you need. We tried the steakhouse but found we got a nicer dinner in the buffet. The Krystal restaurant is luvelly for a visit. Waited on, food beautiful, sparkling wine was luvelly too. Anytime we went for breakfast Janet in the peninsula had two pots of tea ready before we sat down at breakfast, two beers sorted for us at lunch while we picked our food and at dinner wine was on hand for us too. Getting very well taken care of. Our room, 3052 looked over the fountains and a wee look to the side and looking at the sea. Room was cleaned everyday to a high standard, fridge stocked every day bar one, quick phone call to reception and water was sent right up. We had absolutely no problem with safe or any of our things in the room. Entertainment at night was ok. Something for everyone. We sat in the piano bar at night the other bar was a bit busy for us. But that's our choice . We met some great people, the hotel is kept super clean, gardeners out every day. Apart from being delayed two days, tui problem. We had a fantastic time, long journey but would totally do it again and would deffo visit the palace again . Tips: we would leave 20 pesos after breakfast, lunch and dinner. We gave Alan a 20 every second drink he brought us at the beach. ( He brought us lots of drinks lol)We left 50 pesos for maids in our room. /Day This is not expected of you but our choice as the service we received was second to none. 20 pesos is around a pound or two . Saw the Americans leave a dollar tip too if your carrying dollars. Tipping is your choice. Fantastic holiday 😀

  • eitan_gal : Tel Aviv, Israel
A Dramatic Over Charge

While booking I requested extra 2 beds in my suite, for my children. Once I checked in the hotel treated me as a captive customer and they charged me for the extra 2 children in the suite for a price which is equivalent to the original price I paid for the suit!!! (I paid the price as of 2 suits and we got one suite for 4 persons)All my efforts to change their quoting were refused but they were "generous" enough to suggest me a help in accommodating my children in a different hotel...

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily (buffet & made to order food stations)
  • 3 theme buffet dinners per week
  • A la carte dining without reservations
  • 24 hours snacks and drinks including international and domestic
  • 24 hour room service
  • Turndown service
  • Beverage service by the pool
  • Day & night tennis beach
  • Volleyball
  • Use of gym, sauna & Jacuzzi
  • Windsurfing
  • Sailing
  • Snorkeling equipment
  • Kayaking
  • 1 introductory scuba diving lesson in the pool
  • Entrance to disco at Riu Jalisco & Riu Vallarta (including drinks, open 6 nights a week)
  • Daily activities for adults & children
  • Nightly entertainment
  • Welcome gift
  • Wi-Fi in specified areas
  • 445 guest rooms
  • 5 restaurants including Japanese, Mexican, Grill Steakhouse and NEW "Krystal" Fusion Gourmet Restaurant
  • 5 bars including a swim-up bar & sports bar
  • Infinity swimming pool with adjoining Jacuzzi
  • Gym
  • Sauna
  • Spa 
  • Beauty salon 
  • Kiosk/gift shops 
  • 2 conference rooms
  • Billiards
  • Car rental 
  • Laundry service
  • Wi-Fi

Junior Suites include:

  • 2 double beds or 1 king size bed
  • Split-level with separate sitting area and sofa (some with sofa bed)
  • Air conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone
  • Radio alarm clock
  • Mini-bar stocked with water beer and soft drinks (replenished regularly)
  • Electronic in-room safe (laptop size 15")
  • Iron & ironing board
  • Bathroom with hydromassage tub, shower, double sink, vanity mirror, hair dryer and amenities
  • Balcony or terrace
  • Max. occupancy: 3 adults with 1 child or 2 adults with 2 children - in existing bedding

Suite Jacuzzi Oceanfront include:

  • Same as above with 1 king bed
  • Living room area with sofa
  • Walk-in closet
  • Full bathroom with bidet, separate shower
  • Larger balcony or terrace with private Jacuzzi, Oceanfront

2 Bedroom Family Suites include:

  • Same as above with 1 bedroom with 1 king bed
  • Walk-in closet
  • Terrace with partial ocean view
  • Max. occupancy: 4 adults or 3 adults with 2 children - in existing bedding

Kids Deal - 2 Children 12 years and under stay & eat free. (Junior Suite Garden View, limited availability.)

For the Kids - Children's swimming pool, mini-club & children's playground. Babysitting service is available.

Stay at 1, Play at 3 - Receive full exchange privileges at the Riu Jalisco and Riu Vallarta including disco & drinks (dinner restaurants excluded).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Riu Palace Pacifico
    Riviera Nayarit,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Pacifico
Av. de los Cocoteros, Lote Hotelero G, Nuevo Vallarta 63732 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.