- What's Included
- All Inclusive Features
The Riu Vallarta is a beautiful property in the Riviera Nayarit area, about 10 minutes drive from the market at Bucerias. This is the middle property in terms of quality amongst the 3 Riu resorts in Riviera Nayarit. Riu Palace Pacifico being the best and Riu Jalisco slightly more economical. This resort is great for any couples and families looking for a fun resort with very good service. In our opinion the 5 star rating by the Riu is a bit generous, 4 star is probably a better representation for this resort. A renovation may be in order to bring this resort back to a 5 star rating.
Located directly on beautiful Flamingos Beach, the Riu Vallarta wonderfully combines the brand's trademark service with Vallarta's charm. Every stay includes buffet and a la carte dining options, 24-hour all-inclusive service, a variety of non-motorized water sports, great pools, a fitness centre, an introductory scuba lesson, daily entertainment for adults and children, live music, theme shows, a disco, a supervised kid's program and so much more.
Location: On Flamingos Beach, 2 km from Nuevo Vallarta, 15 min. from the airport and 20 min. from downtown Puerto Vallarta.
- Extensive pool area with swim-up bar
- Kids pool with slides
- Nice beach
- Renova Spa
This hotel was great the rooms were clean tidy and air conditioned to the temp of ice if you wanted. The activity staff worked hard and tried to get everyone involved. The bar and waiting staff work such long hours always with a smile in the extreme heat and humidity. The food was good quality and warm well presented even if towards the end of the day it got a bit repetitive. The general upkeep of the hotel and gardens were excellent but the pool area and pool were a bit tired it needs a good bit of maintenance and maybe a bit more of Pool bottom cleaning to remove the sand etc. The Mosquitos are absolute killers but I didn't see anyone spraying even with the strongest repellent on they still get at you. Overall good holiday nice hotel.
Well after going on a family holibobs too Mexico the Pacific side it's a real eye opener, the place itself is good nice beaches but our hotel was a bit of a let down, the main thing is the fact they don't fumeagat at this hotel and it's mozzies central all through the day not just night time it's really bad aswell. The other bad fact was the hygiene in the adult pool there are a lot of Mexicans at this resort it's like our version of blackpool . They would sit there all day drinking in the pool and wouldn't get out for a waz so by the end of the day the water looked cloudy an we stopped going in as we all got stomach cramps as soon as we stopped going in this pool we was back to normal . The food choices was the same boring after a week . Plus sides get out to I think it's called bucherst on a Thursday night from 7 onwards there's a live band on and the sports bar is a great place to view it all an corona is pence .
Really disappointed with the standards of this hotel which a group of us visited at the end of July for two weeks at a cost of just under 6000 pounds per family of four! Would not recommend.RoomsPoor furnishings which included torn and rusty lampshades, dirty shower pole and grubby bedding runner. Socket hanging from wall.Pool Bar & PoolUnkept, grubby looking with an horrendous aroma of vomit by the bar area. Drinks were prepared in unwashed blenders. limited waiter service round the pool.StaffWith the exception of a small few David in the buffet restaurant and Jacob at the beach bar quite dismissive and lacking a smile.EntertainmentSimilar to a 70s holiday camp needs bringing into the 21st century.FoodThe one positive is the choice of food in the buffet restaurant though this can be competitive there is a lot of choice! Beware though a number of people were poorly whilst we were there.flamingos, Asian restaurant and sir George really need to alter their set menu on a weekly basis it gets boring after a few visits.Off putting at flamingos and the buffet restaurant are the scabby birds scrounging for food and depositing their poops! Not cleaned up or addressed by staff.Air conditioningSoooooo needed throughout the hotel! Lobby is an uncomfortable sweat box with many guests vacating to their rooms for comfort.StormsThe storms are great to watch but the aftermath of flooded corridors is a health and safety hazard that needs addressing. Maybe windows would help!Disappointed and out of pocket by £6000 will not be visiting again.
First let me assure you we are frequent travellers and normally do not let little things bother us. Been to Mexico at least a dozen times on many resorts, hotels and even rented out homes. So we will tell you no more no less. These were our observations:- If you travel by Sunwing from Canada be prepared to be packed in like a sardine. Hardly any space between knees and seat in front. I am 5'-10" so very uncomfortable ride. Bring your own snacks... or be prepared to pay stupid prices for a reheated sandwich. - Counter service at airports by Sunwing was fast and the reps were friendly. Be prepared to have your carry on weighted and if any of your luggage is over weight... then you will join the shufflers at the side of the counters. Saw a few of these moving clothes from one piece of luggage to the others in order to avoid surcharges. - Upon arrival look out for folks at the airport who will ask you where you are going... they will direct you to a person who are not really involved with Sunwing. They just want to sell you on the idea for you to attend a time share or sell you a tour. (This is typical in all airports in Mexico)- Transportation to the hotel was via buses. All air conditioned and it was just 35 minutes ride. Our Sunwing guide Juan Jose was Ok but at times he came across more of a salesman than a rep. He pushed for tips and his trips. He even admitted that their salary is low and so they survive on tips and commissions. - Once we arrived at the Riu Vallarta all of us were processed very rapidly. - Rooms: we were 4 of us in a room. It was spacious enough, safe box, stacked fridge including mix. You could also have other hard liquor as there were various bottles above the fridge in a locked display but you could pour your drinks. Coffee machine and clean glasses and cups were also available. The AC was cold and able to keep our room nice and cold. Balcony was big and we had a view on the NW side. No matter where you are you will see the ocean. I would suggest to stay on the higher floors. This way you are away from the noise of lobby bars, main plaza bar and later on the disco. Mattresses were more than firm. We line firm but these were hard. Room service was excellent. We found our room clean every day and nothing went missing. - Beach: The sand was course and not as light as it is on the gulf side. Water was warm and nice waves to play. Boozy boards we were given were ripped and chords were missing. Volleyballs were good. - Pools: 2 of them one for families or children and the other was older teens and adults. The pools are too small for the amount of people they lodge at this resort. You could not swim... it was packed. The water was hot and not very refreshing. Lots of cups and straws floating in it. Sun bathing chairs were on a premium. We had to get up at 7 am to place our towels and reserve them. Even the chairs by the beach were scarce. Please note that if you want fresh pool towels they will only exchange them once per day. (I returned a couple of towels as one of them was in poor condition and the other one has an awful stain which didn't look very inviting) the service around the pool was almost non existent. My wife asked a young man for two cocktails, his reply was: "I am not taking orders now. I am cleaning up". He then picked up some plastic glasses and never came back to our side of the pool. We ended up going to the bar and getting our drinks..... after a 30 minute line up. I saw so many things wrong with the set up. There were only 2 servers per pool to tend to hundreds of people. Once they had their orders they went inside the pool bar and prepared their drinks themselves. There were only two bartenders for people getting drinks in the pool. One bartender serving a long line to those walking up to the pool bar. There was one server who really stood out. Her name was Paola, she worked really hard and always had a smile on her face. Unfortunately we only had her for two days. Every one knew that when she worked, we all had drinks. She was tipped well. - Entertainment team: these kids work hard and try to get every one involved in activities. They start at 1030 am with pool aerobics. Some of the guys were a bit to strong on some of the younger single females. Adriana was a such a fun person and we can see that she was having a great time doing her job. Her interaction with the guests and respect should be copied by the others. - Restaurants: There were 3 a la carte. We were not impressed by any of them. 1- steak house. Was the best of all three. Steaks were thin but service was good and fast. A great place to see the sun down, it is all wide open. No AC... only fans. 2- Chinese. The food was like any Chinese food you may find at a fast food in a large mall. The sushi was not even close to the real thing. The tuna and salmon didn't look very healthy. Nicely decorated and ok service. 3- Mediterranean. Small but cozy, air conditioned. Service was mediocre. The servers were all over the map. There were empty tables and they were turning people away at the door. The wine was good as we were served merlot or Cabernet from Spain or Chile. The main buffet restaurant was large but if you went after 7pm you had to wait for a table. The servers in the buffet restaurant were overwhelmed, and it was clear as they had too many tables to serve and not enough of them to do a good job. We are in different parts until we found a server who was top notch. Ramón served us in a few occasions and it was obvious that he enjoyed people a d loved his job. We told him he should be a supervisor as he knew what to do at the right time. -Night show: well put together, good variety and entertaining. Again.... if you want to get a good chair you had to be there 2 hours ahead otherwise you would not find a table. Service was terrible. 90% of the time we had to go to the bar and get our own drinks. 20% of the ceiling fans did not work. For Canadians travelling with Sunwing.... your return is late. So the resort has an option for late travellers. Check out time is 11:00 but you can check out at 1pm for an additional 300 pesos or 26 Canadian dollars, or 5pm check out for 800 pesos or 62 Canadian pesos. We elected to pay for the 5pm check out. However, the reception girl told us it could not be done because the cleaners finish their shift at 5pm. So you will end up at the lobby with your luggage waiting for the bus who picks you up at 5:30 pm. A waste of a day!!!So you may be asking yourself why we are rating this resort a mere 3 stars? It looks great on pictures and not so bad when you arrive. However, when you look under the surface, you start to notice the details. This place certainly needs a coat of fresh paint. Some of their furniture needs either updating or fixing. The food was not what one expects of a company owned by the Spaniards. In comparison to other resorts it was sub-standard. All 4 of us were sick and had to visit our doctor. Considering that we do not drink tap water, salads, or fruit unless we can peel it, we can only blame the handling of food to be improper. Two of us ended up taking antibiotics for campylobacter. (Normally found in uncooked chicken)As I have mentioned above, the staff was overworked and their load of work is high, ratio of guests for servers is poor. It becomes annoying at the end when you have to beg or chase them for a cocktail. Employees are working merely for tips as they are poorly paid and always in fear of senior management which was never visible. We did however enjoyed a trip to Puerto Vallarta. Took taxi which was 250 pesos or 20 Canadian dollars. (Each way) lots to see there. Another short trip was to Sayulita 350 pesos or 27 Canadian dollars each way. Way cheaper and you control your time rather than paying $99 US dollars per person to either destination. Suggestion: Mosquito repellant is a necessity. We did walk to the Riu Jalisco and it looked worse than where we were. Riu palace looked a bit better but we were told we could not go in the grounds. So you have to check reviews. In conclusion we do not recommend this resort, or we will ever return to any Riu after this experience.
I joined my sister and her friends last minute to the Riu in Puerto Vallarta Mexico.The resort was lovely, and the staff was great. Ricardo aka Richard was amazing.. every morning he started the day with the best Zumba class then in the afternoon was his Salsa lessons. Our daily routine...the other activities were also fun..Great vacation!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurants without reservations
- 24 hour all-inclusive
- Domestic and select imported drinks
- Late night snacks
- Bars including sports bar, swim up and pool bar
- 2 swimming pools with Jacuzzi
- Children's pool
- Non-motorized watersports including waterpolo, sailing, windsurfing, snorkeling & kayaking
- Fitness centre
- Table tennis
- Introductory scuba lesson in pool
- Daily entertainment for adults and children
- Live music
- Theme shows
- Disco (entrance and drinks included)
- 1 buffet restaurant
- 4 a la carte restaurants, Steakhouse, Gourmet and Asian
- Bars including sports bar, swim up and pool bar
- 2 large swimming pools
- Children's pool
- Watersports centre
- Fitness centre
- Wi-Fi in lobby
- Beauty salon (fee)
- Spa (fee)
- Gift shop
Hotel Rooms include:
- 2 double or 1 king bed
- Ceiling fan
- Mini-bar & liquor dispenser
- Satellite TV
- In-room safe
- Bathroom with shower only
- Hair dryer
- Clock radio
- Balcony or terrace
- Max occupancy, 3 adults or 2 adults & 2 kids
Junior Suites include:
- Same as above but larger
- Split level with separate sitting area
- Bathroom with hydromassage tub
- Iron and board
- Max occupancy, 3 adults or 2 adults & 2 kids
Handicap rooms available upon request.
Kids Deals - 2 children stay & eat free, 12 years and under. Limited availability. Hotel Room only.
For the Kids - Supervised kids program for ages 4-12, kids playground, kids pool.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Package - Contact the hotel directly at email@example.com. Book early and save 10% on all wedding packages made 90 days prior to arrival.
Golf Bonus - Flamingos Golf Club designed by Percy Clifford: 20% off rates. Transfers to/from golf course not included. Subject to availability. To book Tee Times or for further info, please contact the Golf course directly at firstname.lastname@example.org.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu VallartaRiviera Nayarit,Mexico
- Hotel Contacts
- Extra Info
Av de Los Cocoteros s/n Lote Hotelero G, Nuevo Vallarta 63732 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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