Crowne Plaza Panama
- What's Included
We stayed here for 3 nights while visiting Panama City and were pretty disappointed. The hotel is in a convenient location and the room was ok but other than that we had a lot of problems. The staff barely speaks English. I am not a person who expects everyone in a foreign country to speak English but in a hotel I expect they will be able to understand me and answer my questions about the city and give me directions to places which this staff could not. They never understood any of our questions. The breakfast was pretty tasteless. Every cab they got for us was way overpriced. Everything we asked for took forever-it took 10 minutes to get change for a $20. But the worst was on our last day they never even cleaned our room. We called when we returned from a day of sight seeing and they said they would come clean when we were out for dinner. When we got back it still wasn't cleaned and we called again to complain. All they offered was to come clean but it was way too late for that as we were about to go to bed. We complained again when we were checking out and we couldn't even speak to a manager for 15 minutes. In the end they decided to comp our $10 water charge (which is a ridiculous price for water by the way-every other hotel had free bottled water). They also offered to give us points to some club which we have no interest in being a part of, especially after this experience. They should have given us much more. It is unacceptable not to have a clean room in a hotel like this. Next time I come to Panama City, I would definitely stay in a boutique hotel is Casco Viejo and I suggest you do too. This experience will make me hesitate before staying in a Crowne Plaza again in the future.
Great location if you are exploring the city form its financial district, but rooms are a bit worn out and clearly deserve some improvements. No noise isolation in the busiest part of the city where cars play the horn 24 hours a day, and tubing and flushing noise from everywhere. Noisy AC. There was shortage of water, but what really disappointed me was the buffet breakfast: low quality and no taste (unripe tropical fruits, Bimbo white square tasteless bread, and no variety in hot dishes). The staff was very nice and friendly and always attentive. Nevertheless, based on my experience, I would try another hotel next time.
Staff was excellent....Very slow checking in but lack of staff....rooms clean, need of small repairs, NO HOT WATER in the four days we were there. BUFFET breakfast was just okay, once Chinese food for breakfast..no...no....QUIET hotel.,,,,
This hotel is in walking distance of all the main hotels and casinos. The hotel can help you fly to nearby islands to fish or to the Panama Delta to explore the rainforest. It is a good safe basecamp hotel
I travel the US and Europe 60+ days a years and whilst I don't often write hotel reviews, on this occasion I wanted to take a moment to write a short note and recognize the fantastic staff at this particular Crowne Plaza. Davinia, Cesar, Angie, Jesus (doorman?) and Nilka (and those in the restaurant and bar who's names I forget) were super accommodating of our needs and treated my family as theirs throughout our stay. My wife and i very much appreciate the extra blankets, towels, local advice and humour with our kids while in the reception area.It's not everyone that takes time to engage young kids or to check on their well being and for that we are very thankful during our Thanksgiving vacation. People make a place and often the trip. Panama has been an unforgettable experience for our family and the staff at the Crowne Plaza have been a bit part of that.All the best to the Staff - I have no doubt that one day you will all become a GM of your own location. 😊
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- 1 Buffet & a la Carte
- 1 bar
- Casino (fee)
- Night Club/ Lounge (fee)
- 1 pool
- Shops (fee)
- Medical Services (fee)
- Beauty Salon (fee)
- Gym/ Fitness Centre
- Business Center
- Internet Cafe (fee)
- Golf nearby (fee)
- 1 King or 2 Queen beds
- Air Conditioned
- CD Player
- Television/Pay Per View Movies (fee)
- Internet Access (fee)
- Safety Deposit Box
- Mini Bar (fee)
- Maximum occupancy 3, Maximum number of children 2
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Crowne Plaza PanamaPanama,Panama
- Hotel Contacts
- Extra Info
Ave Manuel Espinoza Batista, Panama City 816-2007 Panama
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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