Melia Panama Canal
- What's Included
- All Inclusive Features
Starting with the check in, the person at the desk was extremely rude. The hotel had supposedly lost our (confirmed) reservation, and we were kept waiting for more than an hour while the "people from reservations" looked it up. Once we got into the rooms, we were dismayed to find no water bottles, the air conditioning was not working and burnt out light bulbs. We eventually had to change rooms because the people from maintenance could not fix the air conditioning, while bearing the nastiness of the guy from the front desk. It is worth mentioning that none of the room mini bars were working.The elevators were not working and they had no buttons. The hotels smells strongly of humidity.Once, at the dining room, we were asking about bottle service, and the waitress told us the price. After paying, we asked for a receipt but were told that "the system couldn't produce one". This same waitress told us to give her money and she would ensure a less costly bottle service.At the NYE dinner, the hotel supposedly ran out of alcoholic drinks. The location of the party was poorly planned and the music kept half of the place up until 3 am. The following day, the hotel ran out of hot water. It truly was a nightmare to stay here.
I visited Meliá Panama Canal from 11/5/16-11/7/16 and again from 11/11/16-11/13/16. Let me start by saying that I have travel to many hotels that offer all inclusive option all over the Caribbean and this experience was by far the worst I have ever experienced. First of all all the all inclusive at this Meliá hotel was garbage, their all inclusive is not 24hr does not include room service, no mini bar, no snacks, no drinks at the pool. All they offer was breakfast which was mediocre, lunch disgusting and dinner which gave me food poising. What a dam shame.. I felt as is i got taken by the hotel with the all inclusive option because I did not received what I paid for. Service is deplorable customer service is nonexistent. I ask for ice 3 times and it never came I had to bring my myself to the lobby and complain about the fact that I ask for ice and I never received. I would have gone for the ice myself but they don't even give you a ice bucket in your room. They also had no bath towel at check in and when I ask I was told that there is no more and had to wait for a load of clean towel to come out of the laundry.. are you kidding me!! Meliá Panama Canal it's a disgrace and I can't believe that the Meliá family of hotels still have this hotel under their umbrella of property. This hotel is not up to par to any of the other properties I have visited in Mexico and in the Dominican Republic at all. Gosh and please stop calling this hotel a resorts it is not, it is a motel dressed up like a resort. A shame. To the hotel management that is going to read this, please don't reply with the usual ready mix apologies and do something about your staff and their lack of customer service...
This is a renovated military barracks that was well done. Very large with a couple of large pools. However, the wifi did not work in the room. The staff seemed disinterested and unresponsive. Had to leave after only one night. Disappointing.
I am giving this hotel five stars for the personal service provided by all of the staff, the comfort of the rooms, the architectural elegance, the variety and quality of the food provided in a remote jungle location. Interacting with the staff made us feel comfortably at home. The rooms are ample with high ceilings and comfortable beds. The swimming pools are large with refreshing, fresh water. While aged, the hotel has a stately Spanish Colonial decoration. The restaurant provides an ample variety of simple but well prepared food in a buffet format. The house wine and local beers are an added benefit. Even though this hotel appears to be isolated, it is an excellent location to visit the Panama Canal, Spanish forts and churches as well as Gatun Lake. It does not have the variety of activities, restaurants and bars that normally characterize an "All Inclusive Resort". Maybe there is not enough attention to the details of maintenance. However, the historical significance, tropical ambiance, and personal service, make this hotel a great value for the reasonable price.
I booked a night recently for December 7 2016 and the operator booked the room for November 7 2016 by mistake. I immediately called reservations back (within 30 seconds of receiving the confirmation email) and was told there was nothing they couId do. I did not want a refund I just wanted the hotel to change the date from November 7 to December 7. I had to send an email requesting a date change. Obviously I did not receive a positive response to my request. In addition when I didn't show up on November 7 2016 they charged my credit card a 100% penalty for not showing up on the wrong date. My advise to anyone who is contemplating staying at this hotel is DON'T STAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Buyer beware! Shame on you if you even contemplate staying at any Melia brand!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails, select international brands)
- Kids club (4-12 yrs)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
- Fishing (fee)
- Deep sea fishing (fee)
- Horseback riding (fee)
- Bicycle rental (fee)
- 285 rooms
- 1 A la Carte
- 2 bars
- Casino (fee)
- 2 pools
- Shops (fee)
- Medical Services (fee)
- Gym/ Fitness Centre
- Spa (fee)
- 1 King or 2 Double beds
- Air Conditioned
- Hair Dryer
- Internet Access (fee)
- Coffee Maker
- Safety Deposit Box
- Iron & Ironing board
- Mini Bar
- Laundry Service (fee)
- Maximum occupancy 4, up to 3 adults
Honeymoon Bonus - Fruit basket and bottle of wine or champagne in room upon arrival, Room upgrade (subject to availability), Guest must show prove of marriage upon registration (Minimum 3 night stay required).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Panama CanalPanama,Panama
- Hotel Contacts
- Extra Info
Antigua Escuelas De Las Americas Lake Gatun, Colon Panama
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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