Melia Panama Canal
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- What's Included
- All Inclusive Features
The tittle says it all. Not even sure how to start. Among the bad service the bell bottom decided it will be a good idea to just use a master key to enter my room while i was still in. Not even knocking on the door first. I left for work in the morning and told the front desk that i will stay and extra night. Came back after a long day of work around 6pm only to find that they lock me out of my room cause the person in the morning forgot to notify and the block my keys.At night, the hotel bar wont let y charge to your room so if you want a beer or wine to relax after a long day make sure u take cash.Restaurant: food was good but over priced for the options yet, since there is no restaurants near the hotel you are stock paying for it as i was.The place and locations are nice. I'll give them that. Yet, it's a shame bad customer service wont allow you to enjoy them well.
So we stayed at this hotel based on the recommendation of niece since the location was pretty close to our family members. The hotel itself is very nice and clean and has ample facilities, nice pool, cool little bar, good size room. Our problem was with the service, most of the staff seemed uninterested in assisting (which is the opposite of hospitality management). Patricia, the cleaning lady was wonderful, she was very attentive to our needs and made sure we were always taken care of. The manager of the restaurant (I can't remember her name unfortunately) was also extremely friendly and helpful (she'll be pretty easy to identify). Upon checking in, we were given no information as to the wifi (which was extremely spotty and unreliable), no real information on the amenities, the front desk just seemed like he didn't want to be bothered. It's a shame because this is actually a nice hotel, they just need better staff.
Great hotel, great staff... Armando at the pool bar is a very nice bartender. Omar is a great entertainer for all guests. My son enjoyed the pool, games and the food. He didn't want to leave. I plan to visit again!
Our reservations were a mess after booking on bookingcom.I used booking.com after a friend traveling in our group suggested it. He thought he had booked 2 nights, all inclusive, 2 people for $149. On Expedia the same price was 2 people, 2 nights, breakfast included only.Always looking for a deal I took his suggestion. The first page on booking.com is a form you fill in. They ask the number of people and how many nights. We made our reservation and $149. Was charged to my credit card. When we got the confirmation from the Melia it showed 1 person, all inclusive 2 nights. The phone calls started. It became a mess. No responses for days from booking.com. the hotel would not assist. The reservation was non refundable. We were a party of 9 for this trip. Booking.com was much more responsive to the other party who had booked through them. They promised him they would change his room to allow for 2 people at the same price and exclude the all inclusive from his reservation. They were not as nice to me. Booking.com suggested I add all inclusive to the 2nd person in my party for $80. A day. I refused. They countered with $50.00 a day for the 2nd person. Grudgingly I accepted. I was stuck. They wouldn't do anything more to help me.When we arrived I was charged $100. More plus $14. In resort fees. My friend checked in and was given all inclusive for the original $149. I paid $100. More.With this in mind I was all set to hate the Melia. I didn't. The grounds are lovely, right on lake gatun. The all inclusive is actually not a bad idea when staying here, as there is nothing nearby. Except for the desk staff everything was fine. The rooms greatly vary in the same price range. You may want to see the room selection before you make a choice.
Everything's very relaxing, ambiance is good, environment and atmosphere are good, food is good. Awesome staffs, not all but most. Rooms are wide and comfortable, wifi also is fast. Nothing i could say more. It's swesome.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails, select international brands)
- Kids club (4-12 yrs)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
- Fishing (fee)
- Deep sea fishing (fee)
- Horseback riding (fee)
- Bicycle rental (fee)
- 285 rooms
- 1 A la Carte
- 2 bars
- Casino (fee)
- 2 pools
- Shops (fee)
- Medical Services (fee)
- Gym/ Fitness Centre
- Spa (fee)
- 1 King or 2 Double beds
- Air Conditioned
- Hair Dryer
- Internet Access (fee)
- Coffee Maker
- Safety Deposit Box
- Iron & Ironing board
- Mini Bar
- Laundry Service (fee)
- Maximum occupancy 4, up to 3 adults
Honeymoon Bonus - Fruit basket and bottle of wine or champagne in room upon arrival, Room upgrade (subject to availability), Guest must show prove of marriage upon registration (Minimum 3 night stay required).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Panama CanalPanama,Panama
- Hotel Contacts
- Extra Info
Antigua Escuelas De Las Americas Lake Gatun, Colon Panama
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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