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My friend and I went here today as non-residents of the Jade resort and they were so incredibly rude. When I told them they didn't have to be so rude, (and really shouldn't be given this entire island relies on a tourist economy) the manager woman charged us $17 carribean for a single bottle of water and then refused to give us a receipt and told us we couldn't sit on the chairs because we were sandy (it's a beach bar...?) We had been there the day before and water definitely was NOT that price! So it's obvious she, like so many others on this trip, was totally taking advantage of us- (and stealing from the hotel she works for as well!) definitely not going back to this place, nor to st. Lucia as a whole. There is nothing to do here and everything is overpriced because the whole island is so poor and they just want to drain you for all you can. Go somewhere else!!!
I am staying at the uptown guest house in Soufriere and decided to go to this resort, which also welcomes visitors who are not staying. I could have walked the hilly 2 km in, or hired a land taxi but opted instead on a water taxi. I wandered to the Hummingbird beach in the early morning where I found a couple of young men who helped me find a boat. When I asked about the price they started at 150 EC and after some friendly banter I paid $50 EC for the 5-10 minute ride. Which seemed much in keeping with other prices (having been here two weeks I could easily present my logic with examples) I am also visiting a local friend who they knew. I'm sure this helped as there does seem to be a local price for services of most kinds. The ride was rough but we were able to stop along the steep cliffs to see where bats live along the way. Docking was challenging. Staff there said tides were very high due to full moon and it was not usually so rough. I was greeted by staff from the scuba shop and helped to purchase a lounge chair for the day (11 US) and for another 11 could have had an umbrella hut but there was enough shade for me under the trees. I easily spent the day - watching boats come and go, reading and visiting the little shops and art gallery. There are clean bathrooms and a lovely restaurant with resort prices but if budget is relaxed it is very enjoyable. I enjoyed a cocktail and a veggie roti that was very good. It was too rough to snorkel after all and even swimming was too rough but it was still a nice outing. My water taxi was unable to dock so I took a land taxi back for the same price I arrived and all in all a lovely day.
We planned a Christmas family (3) holiday in the Caribbean and since we had never been to St. Lucia, decided on Anse Chastanet. It was expensive (for us anyway), but worth the cost. We are a scuba diving family and this resort had a 5 star PADI facility(Scuba St. Lucia) right on the beach. Anse Chastanet resort has several beachside cottages/rooms, but we chose to stay in one of the hillside rooms with a view of the Pitons. The room itself, and the bathroom, was very spacious with an open floor plan; a king size bed and a full size (for my 27 year old son) bed did not diminish the size. There is a sitting area inside and a terrace. We stayed in room 7A, about half way up the hill. We counted the steps to the beach - 263! Going down is not difficult, and shuttle vans are available at the beach to take you back up. Excellent dive facility and wonderful dive sites. I would highly recommend getting a meal plan. We purchased an MAP plan (breakfast & dinner) and were so glad we did as the meal prices are high. Every one of the staff were pleasant and accommodating. For those of you worried about insects, insect repellant is provided in each room although we weren't bothered by any at all - the beachside is surrounded by foliage and forest, so you might need it more. The staff can set up and schedule land excursions to the mud baths, botanical gardens & waterfall, and the Tet Paul trail. There may be others but since we were only there for 5 days, we did all 3 in one day .
We have recently returned from a very disappointing 11-night stay at the Anse Chastanet resort. We paid £586.94 per night for an all-inclusive package with Deluxe Beachside room – a total cost of £7,747.52, however we were very clearly mis-sold on what we were led to believe was a 4 / 5 star hotel (depending on the website reviewed), but in my view, & having stayed at many splendid 4 and 5 star properties around the globe, this hotel is a 2.5 star at best. Accommodation:On check in we were taken to our ‘Deluxe’ Beachside room. The room more accurately should be described as ‘Tennis Court’ side room as it was neither ‘Deluxe’ or beside the beach. In most Caribbean resorts the room would be described as ‘Garden View’. The room was dark and dated but most concerning - it was not watertight! On the first night, it rained heavily and the room sprung a leak at 2am which proceeded to drip all night. By the morning there was a large puddle in the room & the balcony was also soaked due to a leaking roof. Unfortunately none of the rooms have phones so having just completed a long-haul flight, and reception being over 100 steps up a cliff, we had to bear the water torture of constant dripping and report the issue in the morning.To their credit, the hotel management (who seemed very good during our stay – less so on our return but more of that later) moved us to an alternative ground floor room, however on the second night we heard dripping again. This time the dripping was coming from the air conditioning unit, so uncomfortable with the worrying mixture of electricity and water, we turned the air conditioning off. The following night however we had to sleep in a very damp bed with drips falling on us as apparently turning the air conditioning off, resulted in the whole room becoming covered in heavy condensation. For the rest of our stay, our clothes felt and smelled damp. This is clearly a known issue with the hotel as the room had evidence of black mould on the ceiling, which can be toxic (see our photos).On the third night, we also were woken by a faulty smoke detector at 4am which proceeded to beep at us every half an hour until we reported it (along with the internal dripping and damp) in the morning. The hotel management checked the room and explained we had to keep the air conditioning on (which was very noisy and also defective – the variable fan didn’t work) to avoid the internal dripping & condensation. Whilst leaving the air conditioning on did eventually stop the drips falling on us from the ceiling as we tried to sleep, the room and all of our possessions remained damp for the duration of our stay. The smoke detector issue was resolved by maintenance simply removing the smoke detector altogether! We pointed out to management that this was potentially dangerous so it was replaced by the 4th day.The rooms themselves were far from ‘deluxe’ and certainly nowhere near the 4/5 star accommodation we expected or paid for. The decoration was very dated – the ceiling was covered it thick artex with patches of damp & black mould. There was no glazing in the advertised ‘private bathroom’ & you could hear everyone else’s ‘bathroom noises’. The shower was very dark with no lighting & rusting fittings. The furnishings were tired and old and the attention to detail poor (e.g. visible wiring on the lighting, plastic conduit hiding the wiring for the air conditioning – most good quality hotels would chase this into the walls or run it outside). The advertised ‘premium’ bedding was anything but, all on top of a stained mattress!Maintenance was poor – where the room’s windows had glass, there were clear gaps between the window frame and wall, wall paint was on the woodwork (although perhaps the room was too damp to consider the use of masking tape when decorating!). There were also 2 bulbs out for the duration of our stay. We had a fair bit of wildlife in the room – a frog living behind the skirting in the bathroom which had peeled away from the wall (see photos) & lizards in the room (both of which were tolerable, given we were in a jungle). What I do draw the line at however is roaches (see photo 4) which we discovered on the chest of drawers. As roach eggs on clothes & luggage can lead to infestation at home, we ended up throwing clothes away when we got home & ruining others due to the need to wash at a hot temperature! Due to the number of bites around our ankles, we also suspected the bed may have had bed bugs.The hotel also advertises Free WiFi in rooms and public areas. In our first room, we managed 1 bar of WiFi, but in the second, there was no WiFi meaning we had to rely on roaming to keep in touch with work (have yet to receive the bill!). In the public areas, whilst we had 4 bars on the WiFi, the bandwidth is poor, service exceptionally slow & generally pages failed to load.Whilst our first room came equipped with an umbrella, the second room didn’t meaning one night when it rained heavily, we had to remain in our room until eventually venturing out under a coat as the restaurant was about to close. We then had to sit for dinner drenched!The ironing board in our room (which we used on the last day to try and remove the dampness from our travelling clothes) was an accident waiting to happen & collapsed, nearly hitting my foot. I would advise the hotel to replace it immediately as the rails holding it together were buckled meaning it wouldn’t stay up.Whilst not noted on the list of amenities, the lack of a phone (usually standard even in 2 star hotels) was appalling and this must be the first 4/5 star hotel I’ve stayed in for 20-years without a television set!The Beach:On the Hotels.com summary of hotel facilities, ‘Direct Access to private beach’ is listed as a benefit, however this too is inaccurate. All beaches in Saint Lucia are apparently public and this one was very busy, being visited throughout the day buy tourist boats – some pumping out loud music. There was also little peace from constant solicitation by the water taxi operators.Beach service was hit and miss depending on whether you offered tips (despite the tipping policy being noted in the hotel guide). On one occasion I noted 5 yellow flags requesting service (including our own) but the 3 beach serving staff seemed to be engrossed in their own conversations for over 20-minutes. On several occasions I gave up waiting & went to the bar myself.The second private beach was much more peaceful and staff were excellent but sadly we were not immune to beach taxi solicitation.Toilet facilities at both beaches were sadly appalling and unhygienic would be an understatement. We generally went back to the room if required due to the horrifying state they were usually left in.In the absence of a pool (typically a given in a 4 or 5 star in the Caribbean) one has to rely on the sea to cool down, however during our stay, the sea on the Chastanet beach was infested with jelly fish. We were told that they didn’t sting (!) but based on the welts on our limbs following one of the few swims we took, I beg to differ!Catering:The Hotels.com site also advertised the hotel as having three restaurants however on arrival we were told that only one would be open due to low occupancy – an information sheet in the room stated that the Beach restaurant was open Monday to Thursday with the Treehouse restaurant open Friday to Sunday. The menus therefore became a little monotonous & we would have liked to alternate between restaurants for variety. Only on our penultimate night did we discover 2 restaurants had been open simultaneously for a week – no one updated us or provided an updated fact sheet.Food was generally ok however one evening I had to send a lamb dish back as it was raw and still frozen in the middle – even the waitress appeared shocked! To their credit, the hotel reserved a ‘special table’ at the edge of the beach the following night but we ended up dining in the dark as the restaurant manager explained he had to extinguish the candle due to fire flies!The breakfast buffet at times was a little concerning as we witnessed wild birds picking at pastries and bread, pushing their beaks under the coverings (witnessed by the staff) only to see guests then taking the same pastries which had been part-eaten by the birds. You also couldn’t leave the table alone as birds would drink from your water glass (again witnessed by the staff) & the glasses weren’t replaced.Service in the restaurants was reflective of the service in the hotel in general and was very good however despite clearly stating at every meal that we were dairy intolerant, sometimes meals arrived with dairy products e.g. yoghurt dressings etc. The complementary shots at the beginning of each course were also always diary based but we were never offered an alternative. It was also a little hit and miss as to whether you got what you ordered. On several occasions, our order was incorrect including on one occasion the waiter chose to insist he had got the order correct - I assure you he hadn’t & I certainly don’t expect waiters to be questioning guests’ honesty & integrity!The Hotels.com site also advertised the hotel as having ‘Room service available’ but with no phones in the rooms, I guess you would have to take a trip to the restaurant to order it, defeating the object of room service somewhat! The only phone we saw was for ‘emergency use’ (see photos).Service:The staff and management at this resort during our stay were on the whole good and I assume the only reason the hotel gets good reviews on this site. Were it not for most of the staff, we would have most certainly arranged to fly home early.Other than a few notable exceptions (the argumentative waiter, occasional slow service on the beach, breakfast waiting staff ignoring birds on the buffet and glasses & on one occasion, the bar manager openly berating a customer to his colleagues for not tipping), the hotel should be very proud of their team. The management did generally seem to care during our stay and I feel sorry for them in many ways as they themselves clearly know there are issues which I’m sure have been caused by an apparent long-term lack of investment in the property. Due to the numerous issues experienced, they agreed to comp. our transfers which amounted to $160 (or £125). They also kindly provided an airport lounge voucher, but this was of little value to us as we both have Lounge Key & Priority Pass with our credit cards. From the pile of envelopes at reception either the lounge pass is a standard 'gift' at the end of a stay - probably to minimize the number of complaints or poor Trip Advisor ratings or there were a lot of other dissatisfied guests! The token gesture of transfer and lounge pass amounted to compensation of just 1.6% of the purchase price of our stay at the resort (or less than 1% when we factor in the cost of our flights) so most would agree, in no way compensates us for the issues we experienced. Given the hotel management’s subsequent attitude to our very valid complaints however, it would appear that the service on-site was just lip-service. We raised our complaints with the booking agent (Hotels.com) on our return and they acknowledged our complaint, even stating that they receive ‘lots of complaints’ about this property, however they said the hotel management were unprepared to acknowledge our complaint. I summary, we were clearly mis-sold on this resort and sadly regret we chose this property! The product advertised is not what was received & the amount we paid for the trip certainly is not reflective of what was overall a very disappointing stay in a woefully sub-standard property! If you are happy to tolerate dated, poorly maintained non-watertight rooms, black mould on the ceilings, damp clothes & bedding, condensation dripping on you whilst you try to sleep, the company of cockroaches in the room, a very ambivalent attitude towards health and safety, local wildlife enjoying the breakfast buffet before you, a general lack of basics such as phones or TVs in the room, no room service & constant hassle and noise on the beach, then this could be the hotel for you. Otherwise I’d suggest you select somewhere else, anywhere else!
The entire property exudes kindness respect and love of beautiful things. To have the love of caring for customers wishes and to keep the resort wonderful for everyone is a great example of total service. Keep it up!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch, and Dinner daily (a la carte)
- Unlimited domestic and select international alcoholic and non-alcoholic beverages
- Wine with lunch and dinner
- Afternoon tea
- Sunfish sailing
- Use of beach chairs
- Guided hikes
- Shuttle service to second beach (water taxi)
- 49 rooms
- 1 Buffet and 1 a la carte restaurant
- 2 bars
- Tennis court (1 hard court)
- Scuba diving centre
- Water sports centre
- Tour desk
- Mountain and jungle biking centre
- 12 miles of hiking and biking trails
- Art gallery
- 2 twin beds or 2 queen-size beds or 1 king-size bed
- 1 bathroom with shower only
- Ceiling fan
- Hair dryer
- Coffee maker
- In-room safe
- Bathrobe for use during your stay
- Max occupancy options 3 adults 2 adults and 2 (10-15 yrs) children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Anse ChastanetSaint Lucia,Saint Lucia
- Hotel Contacts
- Extra Info
1000 Anse Chastanet Road PO Box 7000, Soufriere St. Lucia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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