Cap Maison Resort & Spa
- What's Included
- All Inclusive Features
My wife and I stayed at Cap Maison in May 2017 to celebrate our 40th wedding anniversary and my wife's 60th birthday (we were married on her birthday). We arrived after spending four lovely days at Ladera, where we experienced nothing short of exceptional service. We got off to a bad start at Cap Maison. After being greeted with a cool towel and glass of champagne, which was a nice touch, upon check we were informed by the rather surly desk manager that we were on the breakfast only plan and not on the all-inclusive plan that we had requested and paid for. even when we showed her the receipt, paid in full, for the all inclusive plan, she continued to argue with us and made us feel like criminals. Afterwards, through the assistance of our travel agent, who indicated the reservations agent for Cap Maison had made a mistake, we were able to get it sorted out and covered under the all inclusive plan. We received no apology from anyone at Cap Maison, but a revised itinerary showed up in room indicating all meals were now included. After the bad taste left by our check-in experience, we were disappointed with our room. We had selected the best and most expensive accommodation at Cap Maison, the roof top terrace with private pool. We had impressed upon he reservations agent that we were celebrating two big milestones and requested a suite in the first tier with a view of the ocean, close to the cliff. While all of the roof top terrace suites are beautiful, there was only one suite that we did NOT want as it was second tier, with no direct view of the ocean and looked into the air conditioning units of the suite in front of it. As luck would have it, that is where we ended up. We went to the front desk to request another suite, only to be treated again like a common criminal and were basically told that is what we booked and there were no other suites available. with the help of our travel agent, we were able to get the resort to move us to another suite, as we had requested, after two days in the suite with the restricted views. We understand that suites get booked and there is limited availability, but we booked this trip in January indicating the special celebration and were given no indication the suite we wanted would not be available. Had we known in advance, we may have switched to another type of suite at the resort. After we moved to the new suite, things were much better, and I have to say that other than the front desk staff, all of the other staff on the resort were great and very friendly, especially the restaurant staff. We had expected the resort might acknowledge our special celebration as we had notified the booking agent in advance and reminded the desk manager on check-in, but the resort did nothing. It was only on our last night after mentioning to our server at the Cliff restaurant that we were celebrating two big milestones that she took it upon herself to go to the kitchen and brought us out a little special desert and flagged the manager who brought us each a glass of champagne. while that was a nice finish to our stay, bad taste from the very poor service on check-in and room request, left us feeling overall disappointed with the experience.
Cap maison resort is a very lovey place with warm and "secret spots" like the reef were you can enjoy a break this amazing beach side and very authentic lounge. Special mention for the hammocks.I was in love with the fresh fish at the restaurant near the beach. Foods are amazing here ... awesome smoothies, cocktail... try to catch the sunset there is an stunning view by the poolside
My husband and I booked this resort for the first part of our honeymoon! To start.. I must say that Cap Maison is absolutely beautiful. The resort, restaurant, views, and private beach were stunning.The food is also five stars, absolutely delicious. However.. this brings me to the first down side of Cap Maison. My husband and I purchased the "Cap it Off" all inclusive plan. During our first meal we noticed that on the menu there were ALL SORTS of items with an *, which indicated an additional/supplemental charge... this was fine but there were a lot of items that had this so you had to be VERY careful ordering. Also, in this all inclusive plan you could have breakfast, lunch, and dinner but NO snacks in between and you were limited to one appetizer, one entree, and one dessert (this was plenty of food) but if you for instance didn't want dessert at lunch and wanted a side or something instead you had to be careful or there would be a charge...the system was very unclear and never explained thoroughly which lead to LOTS OF HIDDEN CHARGES. During our visit it seemed at every meal my husband and I were asking to ensure what we were getting was included and making sure to avoid "supplemental charges" .. which was extremely stressful. Many times when asking the staff about what was included, they were also unsure.. it was just very confusing.. (especially when dinning at the naked fisherman restaurant.)SO...upon checked out... we had a $639 bill of supplement charges.. CRAZY.. when we had been so cautious the entire time. We knew we had approximately $180 in additional charges (for a bottle of sunscreen and dinner at Rock Maison). We insisted that these charges be explained. After waiting 30 minutes... she came back and said it was only $426 because we substituted tofu for a meat dish at our rock Maison dinner... (which I had specifically asked if there would be a charge to substitute.. and was ensured NO) and even if so... how this would cost over $200? We said "no way" and that we were only going to pay for what we had spent... so again after waiting another 15 minutes they came back with the correct bill of what we owed, around 200! It honestly felt like they were just hoping we would leave and pay for all these random charges without question. We predicted this from the start just because of how unclear everything was with this all inclusive plan. This was so frustrating and not what we wanted to deal with on our honeymoon.The last downside was the number of mosquitos.. we used bug spray religiously and still were eaten alive! So many bites!!! We stayed at Ladera for the second part of our honeymoon and seriously didn't get one mosquito bite, and there are only 3 walls to each room there. Overall, this resort was beautiful. The food was excellent. The service was not great and majority of the staff were not very friendly... Being a Five Star resort, the service could definitely be improved.
Spacious accommodations, lovely room detail. Polite and accommodating staff. Food off the chain. Would go back in heart beat. We arrived very early in the morning and our room was not ready but the staff made our wait seem like nothing. We were allowed to use all the hotel's facilities until our room was ready.
I would highly recommend the villa with rooftop pool! No other room like it. That way you have the option to have a lovely 6 course BBQ. I would also recommend going all inclusive. The food is amazing, but the service a little slow. Expect 1-2 hr lunches and 3 hr dinners. If you have allergies make sure to remind staff each meal. They did accommodate GF. Would have liked a little more attention when at the pool (for drinks). The pool was relaxing and had two levels. The chairs/loungers were soooooo comfortable! The beach was quiet and lovely. I did not mind walking down all those stairs to get to it. The boat was amazing and they offer an all day tour with stops along the way (BB and Princess were professional and friendly). Definitely dine on Rock Maison. Such a romantic expierence. Book early though! Most of the staff went above and beyond (some of the ladies at front desk not so friendly). A few glitches, but the staff always made things right. Shout outs to Robinson, Maggie, Keisha, Allyson! We also loved the hotel cat Davidson! Very quiet most of the time, however with weddings can get a bit noisy. I tend to only stay at boutique hotels and this was perfect. I would go back someday.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome Spa Treatment: all adults are offered a 30 minute welcome massage at the hotel's Spa Maison
- Fitness room
- Water sports including fun boats, Catamaran Dart 16, Windsurfing and kayaks
- Free WiFi
- Champagne on arrival
- Welcome gift
- Live Music
- Weekly Managers Cocktail Party
- Concessionary green fees at the golf club
- Non motorized water sports, Reservations required/restrictions apply/subject to availability
- Club Lounge
- Complimentary Beach Shuttle to Pigeon Island
- Full breakfast, lunch and dinner at the award winning Cliff at Cap restaurant* from the daily changing fresh Simply Maison menu (certain fine dining items may include small supplement);
- House wines & spirits by the glass, local rums, beers, soft drinks
- 49 rooms
- 1 restaurant
- 2 bars
- Spa (fee)
- Gift Shop
- Currency Exchange
- Concierge service
- Laundry Service
- Meeting facilities
- Wireless internet
- 2 Twin beds or 1 Double Bed
- No infants or Children are permitted in this room
- Located in the tropical gardens
- Balcony or Terrace
- Air conditioned
- Ceiling fan
- En suite bathroom with walk in shower
- Hair dryer and luxury bathroom amenities
- Turn down service on evenings
- Bose CD/iPod/iPhone docking station
- DVD Player
- Satellite television
- In room safe
- Iron and ironing board
- Tea/coffee maker
- Daily stocked mini bar
- Small private verandah/outdoor area
- Maximum Occupancy: 2 persons
- Ocean view from a private verandah
- Generous bathroom
- Small sitting and dining area
- Some include an outdoor shower
- King size bed
- Private verandah/outdoor area
- No infants or children are permitted
- Maximum occupancy: 2 persons
Resort Location Map
Cap Maison Resort & SpaSaint Lucia,Saint Lucia
- Hotel Contacts
- Extra Info
Smugglers Cove Dr, Cap Estate St. Lucia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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