- What's Included
- All Inclusive Features
This place is nothing but special! Words cannot express how spectacular it is! You are so taken care of by the staff and butlers. The rooms are to die for! We had the most amazing time and felt so pampered like royalty. We said when we came home that everyone deserves to experience this at least once in their life! The beaches are gorgeous and even while lying on the sand under a beach tree you are brought drinks, food, towels and fresh mist for your face! A few people that made our trip extra awesome were our butlers - Vito, Allain & Teclace. A bartender named Millan, a waiter named Cordell, a chef named Jonathan, a shuttle bus driver named Mervin, a boat captain named Garfield with his boat asst, Denzel, our snorkeling guide, Vita and another boat captain named Jungle. The wait staff and housekeeping were beyond incredible! Everyone is so loving, warm, kind and GOOD at what they do! Loved it and cannot wait to go back for longer!
This review is much delayed, but I figured better late than never. I visited Jade the end of December and because of the extremely high price, we spent one night at Jade Mountain for our year anniversary hoping it would be amazing. The room was amazing but the service was poor/mediocre. I read many reviews and expected it to be a great stay. We arrived and waited about an hour for our butler to bring us to our room. From the pamphlet description, Jade is known for its extraordinary butler service, but we did not get to experience it. Another butler ended up bringing us to our room and said our butler would arrive shortly with the cellphone, to make reservations, etc. The guy even told us that he would not explain how to use the coffee machine or anything because we should call our butler to help us. He also told us that they would come set up a romantic bath for us at night, but that never happened. We wanted to go to the beach but we waited for our butler to show up, yet he never did. We never received a cellphone. We ended up leaving the room to go to the beach after a couple hours and had to wander around to find someone to call us a shuttle. Once we arrived back to the room, we ordered room service. Instead of a butler showing up to help set up anything, the only people that showed up to our room were to deliver room service and to take our credit card info down. We had to ask the room service delivery guy for ice (had requested it on room service form and did not come with it) and it showed up over an hour later. For dinner, we ate at the hotel’s restaurant. The food was overpriced for the quality. We arrived back to our room after dinner, and spent the rest of the night in the room. Through our stay, the only time someone showed up to our room was to deliver the room service, take our credit card info, and ask us about checking out. The Wi-Fi was very slow. Although the pool was beautiful, it was freezing cold the entire time. Overall, the room is gorgeous and luxurious, but we felt very much neglected. We had no way of communicating with anyone at the resort. We did not get the opportunity to plan any excursions as we were told. We met our butler when he showed up to check us out, and said it was nice to see us again. Apparently, he did not realize he never met us. We received a beautiful room, but not the service the resort apparently promises its guests.
My husband and I recently spent four nights at Jade Mountain. We are already planning a return trip. We travel extensively and stay in upscale lodging, but this is the first time ever that I haven't wanted to leave the room. The Moon sanctuary was amazing. The view was magnificent . Having a private infinity pool was icing on the cake. The staff made sure we wanted for nothing. The major domos were there to take care of every request. The food in the lovely, romantic restaurant was of gourmet quality and the service was impeccable. Yes, this is an expensive property but we found it to be worth the expenditure.
We loved everything about our recent stay at Jade Mountain. From the moment you arrive the staff's friendly manner is apparent. You are taken immediately to your sanctuary and your major domo does his best to get your vacation started as quickly as possible. Roland, Vito and Cristus all served as our major domos during our one week stay. They were tremendous. The number of activities that are available to you as a guest is wonderful. There is snorkeling on-site as well as tours available. Jungle the boat captain and Zita were great guides for our snorkeling trip at the base of Petit Piton. Jungle became a friendly face we were happy to see nearly every day of our trip as he was always helping us get to our scheduled activities. Jungle biking with Tyson was also very enjoyable. He provided a lot of information about the Mamin plantation and showed us some great trails. We enjoyed a half day sailing trip and more snorkeling with Garfield and Denzil. Garfield provided even more information on the island during our sail. Perry drove me to my Gros Piton hike (a very challenging about rewarding hike!) and educated me on the plants around the island. Nelson does a fabulous job with the 7am yoga sessions as well as the beach yoga classes. We did a hike and yoga private lesson with Laura and found that to be wonderful as well. The spa treatments by Theo and EmmaLee were top notch. The food was fabulous at all of the on-site restaurants and also anything we had delivered to our room was delicious. LM Stone was a wonderful entertainer we listened to at one of the Anse Chastnet lounges one evening. We really cannot say enough about our visit. We stayed in Sanctuary JD3 and found the pool and view to be perfect. We highly recommend Jade Mountain for a luxury vacation and we hope to return ourselves!
Amazing architecture but 20mins up a bumpy track to get there.We were on $2500 / day MAP but charged $8.50 for a bottle of water each day with our breakfast! The beach is black/brown sand and some distance down the hill through the sister hotel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch, (Buffet, a la carte), and Dinner Daily (a la carte)
- Unlimited domestic alcoholic and non-alcoholic beverages
- Wine with lunch and dinner
- Afternoon tea
- Sunfish sailing
- Use of beach chairs
- Shuttle service to second beach (water taxi)
- 1 Buffet and 2 a la carte restaurants
- 2 bars
- 1 pool
- Fitness Centre
- Tennis court (1 hard court)
- Water sports centre
- Scuba diving centre
- Tour desk
- Internet station
- 24 hour room service and housekeeping
- 12 miles of hiking and biking trails
Star Infinity Pool Suites at Jade Mountain, ocean view with terrace includes:
- 1 king-size bed
- Private ensuite bathroom, including whirlpool
- Ceiling fan
- Hair dryer
- Coffee maker
- Iron and ironing board
- Bathrobe for use during your stay
- 450 sq ft. infinity edge pool with spectacular views of the Pitons
- Bell pullcord to summon room service and housekeeping 24 hours a day
- Exclusive use of Jade Mountain club for drinks or light meals
- Separate living area
- Occupancy 2 adults
Moon Infinity Pool Suite with 650 sq ft infinity edge pool and Sun Infinity Pool Suite with 900 sq ft. infinity edge pool are also available.
Bonus Features - Breakfast included daily year round and shuttle service to second beach from Anse Chastanet.
Honeymoon Bonus - Honeymooners staying 7 nights or more will receive a Sunset Celebration consisting of a bottle of champagne with appetizer platter delivered to room at sunset once during their stay. Marriage certificate dated within the last 3 months is required upon check-in.
Weddings - Wedding package is available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Jade MountainSaint Lucia,Saint Lucia
- Hotel Contacts
- Extra Info
100 Anse Chastanet Rd PO Box 4000, Soufriere St. Lucia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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