St James Club Morgan Bay
- What's Included
- All Inclusive Features
We spent a week away St. James Club St Lucia along with our son and daughter in law mid March, and had a very good vacation. The room was comfortable and kept very clean, food very good, we especially liked Morgan's Pier, the servers were so friendly and food excellent. We also enjoyed the other ala cartes.and buffets. The beach was small and the water churned up and sandy, but the sports activities were great and always lots of comfortable chairs and shade which we appreciated. We found the music a bit loud, especially in evening if we went to our room before 11 pm. Our room was in the 300 series, with nice view of ocean but a bit of a climb.We loved the Choc Bay cafe in the evenings, to visit and play cards.Delious coffees and desserts. We found the beach party a bit confusing with so many stations but realize the staff put a lot of work I to it, just not exactly our idea of a nice dinner, maybe the buffet should be open for another option.
My family and I were vacationing here early March 2017. My mother and I had shared a room and sadly, money had been stolen (from the safe in the room) on three separate occasions. Unfortunately with the lack of evidence, management basically told us to piss off. My mother and I had both made complaints. As we realized without any type of proof we didn't expect the hotel to do anything other than to take our complaints seriously. Which they did not. I advise anyone staying on any ground level suite to make sure your patio doors are locked, and your money is secure! On one occasion after we noticed money missing, we noticed our patio door was open.
Wonderful resort, wonderful people, beautiful views, Great accommodations, Great drinks and food not too bad! Small but pretty beach, more than enough chairs and beach service. Resort is on a slight hill, rooms and suites are uphill (no elevators) and restaurants (most), bars and activities are all at the bottom. You have to make your dining reservations ahead of time. The French restaurant is wonderful! Cafe shop is awesome. the Palm buffet restaurant ... Eh. I would highly recommend this resort, no real obstacles. Beautiful island!
We would rate the complex only one star away from 5 star. Most of the staff were friendly and helpful and our one hiccup eating on Morgans Pier was very professionally dealt with and rectified. Le Jardin was excellent but carries a cost premium and can only be booked once in a week. Water sports were excellent and the room superb.
Called St James's Club booking service in 'Chelmsford Essex' who provided a quote for our family of four. The quote was provided via email in USD and we questioned this before booking and the representative confirmed that this was the correct price. We then called the same representative who told us that this was a typo and the price was actually in Pound Sterling - even although she previously confirmed the price was in USD and the quote was also listed as USD twice. I asked if St James Club would honour the USD price and she casually said no. This was escalated to her manager who tried to back up her story that this was a simple typo and that he could ‘knock off’ £100 for the inconvenience. I explained that this was confirmed by email and he started to back track but again said there was nothing he could do except from the £100. This was then escalated to a senior sales manager who again backed up the false and incompetent typo story. He confirmed that there is nothing they can do as I have not paid the deposit so we are not in contract with me, basically too bad! The final escalation got us through to St James US office 'Elite Resorts team' who basically apologies on behalf of the ‘Chelmsford Essex’ experience and offered us the same price in Pound Sterling. Therefore back to square one and no better off.The 'Chelmsford Essex' sales team’s continued attempts to lie about their error and rudeness is complexly unacceptable and the 'too bad we are not in contract' response really infuriates me. I think the original price should have been upheld as per quote (I know that in my industry we would be held to this and would not want to put our customers through such pain).Is this service and integrity a reflection on the St James Club hotel itself? Well, my family and I are not willing to take the chance!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast (Buffet), Lunch (Buffet), Dinner (Buffet, a la carte) daily
- Unlimited domestic and select international alcoholic and non-alcoholic beverages
- Banana boat rides
- Water skiing
- Daily activities
- Nightly entertainment
- Complimentary high speed wireless internet in lobby and Sunset Lounge area
- 320 rooms
- 2 Buffet and 2 a la carte restaurants (French Creole cuisine, continental and seafood)
- 4 bars, including: Pool bar, Beach bar
- 4 pools including 2 children's
- Fitness Centre
- 4 tennis courts
- Outdoor whirlpool
- Beauty salon
- Gift shop
- Water sports centre operated by hotel
- Wireless internet in common areas
- Massages available
Standard room, garden view with terrace:
- 2 double beds or 1 king-size bed
- Full bathroom
- Air conditioning and ceiling fan
- Satellite television
- Coffee maker
- In-room safe
- Iron and ironing board
- Max occupancy 4, up to 3 adults
One Bedroom Suite- Beachfront with balcony or terrace same as above, with:
- 2 twin beds or 1 king-size bed
- Separate living area
- Max occupancy 5, up to 4 adults
More room classes are available. Please inquire.
Honeymoon Bonus - Free Honeymoon package consists of fruit plate, sparkling wine, and 25% off spa treatment.. Minimum 7 nights-night stay. Request at time of booking. Marriage certificate dated within the last 3 months is required upon check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
St James Club Morgan BaySaint Lucia,Saint Lucia
- Hotel Contacts
- Extra Info
Choc Bay St. Lucia, Gros Islet St. Lucia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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