- What's Included
Read some great review about this hotel and the price was manageable. The hotel was close to lots of different metro station. When I stepped into the lobby, I was amazing with how grand it looks and the location was perfect. We got upgraded to a superior room which I was really happy about. Once I stepped into our room I was really disappointed. The room was really OLD. I understand that it is an old hotel, but the room looked very worn down and old. The furniture's were really old as well. I guess I didn't really anticipated on that. There are no plugs near our bed. This was a real issue for us and there isn't a switch to turn off all the lights in the room. As mentioned it was pretty old fashioned and probability no renovation to incorporate our modern technology. We found the heat to be VERY HOT. We tired to play around with the thermostat but failed. We end up calling front desk asking for a solution. We were told to open the windows as the heat was centralize and the temperature could not be adjusted. I can't believe hotels let you open the windows. This is REALLY dangerous, but the only option. This option leads to loud noise from the street, especially on weekends. The washroom was big, HUGE. However, the bath tub has some stains, manageable. Since, there was only half a glass to cover the tub, the floor always got wet. With this, I think the worst part was the house keeping for the washroom. We are very environment friendly people so we try to reuse our towels every other night. So, on the second day I threw all our big towels into the tub to get new ones. We've gotten 3 big towels (not sure why). When we got back to the hotel that night there was only ONE big towel left .... not sure how 2 towels became 3 then it turned into 1. We didn't want to fuss about it so just managed with one big towel and the smaller ones for the last night. However, this was not what I expect from a 4 star hotel. Anyways, the bed was comfy and the tv has many channels. The location was good and the staffs were nice. Just the hotel was a bit worn down.
This hotel has a perfect location on the Gran Via. From here we walked and walked as we got to see Madrid at its best. So many great must-see locations are accessible from the hotel.It is an older more formal building but they have worked on modernizing the interior. I though the rooms were comfortable and well taken care of. Staying here gave me a feel for the historical Madrid I truly was looking for.The breakfast was good with plenty to choose from although at times the food was cold, the menu could have been varied every so often and the bad quality coffee was my one main complaint. We had to go to other locations to get some good caffeine. Also the bar seemed pricey.Other than the above, highly recommended specially for location.
The hotel is in an excellent location. The room was modern and comfortable. Breakfast offered everything you would want. There was not a good lounge or restaurant. The Club room was a big disappointment as it had very few chairs and did not offer wine. Would stay there again because of location and the quality of the room.
Stayed 3 nights in room 322. Big room facing very busy Gran Via, but quiet when the windows were closed. Chandelier, free WiFi & safe, TV, good lighting, queen bed, balcony. Big marble bath with bidet and shower/tub combo. Very good breakfast buffet. Good location on Gran Via near cafes, shopping and bars. Excellent service from front desk staff!
Within walking distance of The Prado and many other sites, with lots of restaurants and supermarket close by. Rooms are reasonable size, comfortable and modern, breakfast buffet good. Happy with everything.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Room
- Rooftop swimming pool (available during summer months)
- Fitness Centre
- Meeting facilities
- Business Centre
- Internet station
- 2 twin beds or 1 double bed
- Air conditioning
- Cable and satellite television
- In-room safe
- Internet access
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle Gran Via 53, 28013 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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