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I recently stayed with a friend for a week in a junior suite. The staff were very helpful and gave us both an early check in and late checkout. The rooms were clean and spacious, the bed comfortable and although its right on the Gran Via the double glazed windows ensure a peaceful nights sleep. The breakfast was very good and there was a wide selection of both hot and cold dishes. I return to this hotel regularly as it is so well placed for exploring Madrid.
5 family members Staying at the hotel in 3 rooms over 6 days. Very conveniently located, step out to shops and restaurants, cinemas and theatres. Spacious and Comfy-rooms, good beds, good breakfast. Staff Very helpful at Reception, Housekeeping, Breakfast and Bar. Spacious and clean Rooms. Certainly recommend this hotel for its location.
Maybe it was once a beautiful hotel, but time has left scars and the place looks and smells a bit neglected. The ACs do not chill in October, so there's little relief on a muggy warm night. You simply won't be able to cool and condition your room. Only the heat is turned on if you want. The room had a musty smell and the bathroom smelled moldy. The ceiling and wall paper had been poorly repaired. The area is crowded with shops and fast food restaurants. It has a Times Square busy feel. There's always someone who wants to get around you and pass you on sidewalks.
Myself and my Boyfriend visited this hotel for our first anniversary and we loved it. The hotel was in a perfect location for almost everything and had comfy rooms. However, our room didn't have a view and was on the small side - it backed onto a wall (!) but luckily we didn't go to Madrid to stay in our room so it didn't bother us and we saw the funny side. The hotel had a roof top pool which opened the day before we arrived and it was spectacular. The views from here were amazing and we thoroughly appreciated 360 degree views in the sunshine. Staff at the roof top bar were great although drinks weren't cheap. The staff on the main reception didn't seem too helpful when I asked them for an iron as they said it was £5 per item which personally, I think is unacceptable considering it was quite expensive for the 3 nights which we stayed. But on the whole it was a great hotel in a perfect location with the best views from a beautiful roof top bar which was definitely the best attraction of the hotel!
Stayed in this hotel early October 2016,let me start by saying the hotel staff are excellent and helped with all our needs, our room was a little tired but very comfortable,we where to the back of the hotel which resulted in a very quiet room despite the fact we were on the busiest street in whole of Madrid on Saturday night,the pool was an added bonus and once again the staff very attentive.Will I return to this hotel most definitely so central and when you stepped out of the hotel just outside the door you could either get a taxi immediately or hail a taxi.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Room
- Rooftop swimming pool (available during summer months)
- Fitness Centre
- Meeting facilities
- Business Centre
- Internet station
- 2 twin beds or 1 double bed
- Air conditioning
- Cable and satellite television
- In-room safe
- Internet access
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle Gran Via 53, 28013 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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