- What's Included
Good location and very nice rooms!The staff are nice, very warm welcoming.the location is in the city center on Gran Via, near Sol and Mayor Plaza.walking distance to all main sites, 10 meters from Metro station,
Good price found on line, get the deal with breakfast included it's worth it .Clean, comfortable , well serviced and kept rooms. Off season it is a case of open the windows as no air con but no hardship to do so.This hotel is conveniently located and that's it's huge bonus together with its extremely helpful staff. Early check in not a problem . Storage of bags last day not a problem. Answered numerous pre trip emails with not a problem. Daily help give on directions, buses, taxis not a problem . Would recommend .
I was on a very short two night stay for work and not play. That's not to say I wouldn't come back for longer another time. Great location, stunning building and the time I spent worked like clockwork. Close to a metro station and only a short walk to the main sauare. Good breakfast experience. Would have to recommend this hotel.
We stayed there from March 8th to 14th to celebrate my B-Day. The location is priceless!! You can have close the train stations, bus stops, taxis and you can go walking toPuerta del Sol, Palacio Real, Plaza Mayor, etc. The internet was slow (please work on that) and yes you have to shut the doors because of the noise of the city but that's Madrid all day. I hope you are lucky enough to have Elena Moro in the front desk to help you, she is great!!We are planning to repeat the Madrid trip and El Emperador will be our hotel.Muchas gracias!!!
Second time visiting the Emperador to watch Real Madrid with my 7 year old. In a nutshell it's a nice hotel and a good location. My issue this time was that the rooms air con didn't work. I let this go the first night as it was bearable but slept poorly. When I returned to the room in the second evening, it was like walking into a furnace. The lowest setting on the aircon was blowing out hot air.I initially phoned reception then went down. I was told the system is very poor and doesn't work in the 'winter'. It's best I turn it off and open a window. No alternative was offered. That night I opened the window but it was a windy night so the windows and doors started banging.I had to give up a try to sleep in the hot room. Impossible, so two nights with poor sleep. The following morning the place was like a rock concert. From 7am there we maids letting doors slam and it felt like there were workman banging. LovelyWhen we checked out I was basically told nothing can be done and I had to pay the full amount of nearly €300.They said they would have moved me to a room with working aircon. This wansnt offered the previous evening however. And it would be pretty tough relocating a 7 year old at 11.30pm after a long day walking around beautiful city.Oh well. Like I said. Good hotel but expected better customer service or at least a good will discount after being a returning customer and paying €300 room only !
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Room
- Rooftop swimming pool (available during summer months)
- Fitness Centre
- Meeting facilities
- Business Centre
- Internet station
- 2 twin beds or 1 double bed
- Air conditioning
- Cable and satellite television
- In-room safe
- Internet access
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle Gran Via 53, 28013 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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