- What's Included
My husband and I stayed here for 4 nights. We chose this hotel because we wanted to invite our daughter and 3 friends to enjoy the pool. For this, it was the perfect hotel. This large pool is on the 10th floor, with plenty of seating, drinks delivered to your chaise, towels, great view, and a nice outdoor restaurant for lunch. I enjoyed sitting out here every evening. If you are thinking about bringing guests to any hotel pool, remember to ask about cost (46 Euros/guest) and max number of guests allowed (don't know max, but 4 was fine). Despite the hefty pool guest fee, this hotel was still economical because the room rate was much less than other hotels we looked at. Regarding other aspects of the hotel, here are Pros/Cons. Pros: Great location, decent size room (room #402), bay window with light streaming in, comfortable bed, very reasonable rate. Cons: A/C wasn't strong enough to make room very cool, our 4th floor room facing side street was still a bit noisy, quality of breakfast food was just ok, exercise room was tiny with very little a/c, bathroom shower only has half of a glass door which allows water to get all over the bathroom floor. For us, it was the right place to stay.
I wanted to love this hotel, and there are definite positives. The lobby is nicely appointed, the location is fantastic and our room was very big, the roof top pool is lovely. This is where the positives end, our first day up at the pool my husband was told he could not wear his swimming rashie in the water - being from Australia we are very sun aware and at 36 degrees we were shocked that this was a rule they enforced - although it seemed ok for children to be running and jumping in the pool and for women to take off their bikini tops and stand half naked while getting dressed. Also two of the three nights we stayed the pool was closed early due to a private function. Be aware also that non guests can buy access to the roof top pool and to distinguish between guest and visitor you were required to wear an arm band. Smoking is also allowed around the immediate vicinity of the pool and the pool is not open till 10am which is difficult when you have a 4 year old who loves to swim. One last point about the pool, our first morning there was a photo shoot around the pool and hotel guests were asked to move out of the pool while photos were taken - as the pool didn't open until 10am could the photo shoot not have been done prior to the pool opening? We had a club room and we were looking forward to using the room for a snack and a cold drink - however when we arrived it was a small dark room with a bowl of nuts and chips, a couple of beers, Fanta and tonic in the fridge and a couple of spirits. The room is not supervised and we were surprised when two young girls about 10 walked in without their parents in their bikinis to start drinking the soft drinks and use their hands to rummage in the chip bowl (tongs were provided). In a place that serves alcohol it would make sense that adult supervision would be required. Breakfast was lacking particularly in the hot food department, most mornings it looked like powdered egg, bacon, rice and boiled eggs, fruit and pastry selection not too bad. Unfortunately for us the negatives outweighed the positives and we would be looking elsewhere next time in Madrid.
This hotel was absolutely perfectly situated for exploring the city. Right next to a Metro station (Retiro) and in the buzz of the Gran Via, bars and shops were within a stones throw. We had a twin room, with two single beds, both of which were very hard, if you like a firm mattress, then you're in heaven, sadly I prefer a softer one myself. Despite being opposite the elevators the room wasn't noisy, but you could hear the neighbours when in the bathroom.The decor was basic but satisfactory and was a mix of old and more modern styles. The glass chandelier in the bedroom felt a bit dated, as did the carpets and beds. However, the room was a good size and comfortable to stay in. The rooftop pool is gorgeous, a real highlight of the hotel, the pool was a welcome relief from the 40-degree heat. However, they do not like you drinking your own water, and we were told we had to buy it from them, at ‚ā¨7 for a litre it would have gotten very expensive given the heat. It was actually the same price as some of their alcohol, which seemed a bit ridiculous. In all, the hotel was a great place to base ourselves and the pool was a welcome touch, however it didn't feel like a four-star hotel in other areas. A mixed bag.
A review fresh from the oven - literally - as of yesterday June 14th, Madrid at 103 F is Hell. And this place was heaven. Even if you are not a guest of the hotel, for a little under 50 Euros, you can spend the day in a fantastic rooftop pool that includes all the services you expect. Excellent service, great views, and a great restaurant, so you can spend the day trying to forget that ten floors down the rest of civilization are dealing with the unbearable weather.
Emperador is a really nice traditional hotel located right in the heart of Madrid on the Gran Via. Everything is within walking distance. Hotel staff was super friendly. Room was clean, elegant and comfortable.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Room
- Rooftop swimming pool (available during summer months)
- Fitness Centre
- Meeting facilities
- Business Centre
- Internet station
- 2 twin beds or 1 double bed
- Air conditioning
- Cable and satellite television
- In-room safe
- Internet access
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle Gran Via 53, 28013 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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