Hesperia Madrid Hotel
- What's Included
We read lots of positive comments about this hotel and chose to stay here.After staying at Hesperia, I can say we were very happy with our choice! The room was very clean and nicely arranged with enough space for 2 persons to keep 2 suitcases, and enough towels in the bathroom. At the reception when check-in, we were told that our room was at higher floor and faced the main street as requested, but did not understand very well other than thinking we were lucky until the last day of our stay. Yes, we could see the parade of January 5th, which was like Christmas eve in many Western countries, from our room! They even brought the special cake for that day in our room!! It was a very special experience for us.We only had one breakfast in the hotel; it was very nice but a bit expensive for everyday, so we just had simple breakfast at a bar and cafe around the hotel. Every staff in the hotel was friendly and tentative. We would definitely like to go back to Hesperia when we visit Madrid again. Thank you!!
I will not recommend this hotel nor stay there ever again. What a disappointment! Shameful, disgraceful , and dreadful are some adjectives to describe my experience. I visited Madrid before at the same time of year and thoroughly enjoyed my stay which about nine years ago at a different location. What drew me to try this property was that it was part of the Preferred hotel group. Not a good choice for me after all.. I was given a room that should have been condemned in the first place, not fit for visitors. It was a disgrace! I paid for it as well. I was travelling with my family. The room was old, shabby, contained a weird odor as well as a heating system that rattled all through the night, plumbing that did not work correctly and carpet that should have been replaced before anyone contracted any dermatosis or any skin disease. Besides the poor physical features of the room, the hotel look worn. Breakfast buffet was served in a lovely setting, however due to the fact that it was a holiday, the staff that had to work appeared annoyed,almost pissed and did not offer any warm or niceties that would make one feel welcomed. I am not happy at this point. The food was plentiful and abundant with many different types of breakfast offered. I inquired if there was any hot porridge available and never did get my bowl. Oh well...But one could eat for hours- breads, cakes, cookies, quiches, sides, etc. I really could not wait to leave this property. I complained at the desk as well. Really it did not help at all. Find another hotel and go enjoy yourself where you are or can be treated as a guest properly. Did I say this: I am staying at a hotel? Oh well, live and learn....brand names really don't mean much...after all!
The rooms are mediocre quality,due to outdated decor and furniture.Basic amenities like a complimentary water bottle is not provided.Towels are showing their age.Safe was broken down and wasn't fixed despite our several requests...and reception confirming that was fixed.Sound insulation was poor.Breakfast was fine. Cleaning service is ok.Concierge service very good.
I Just returned from a visit to Madrid with my family where we stayed at the Hesperia Madrid hotel. Our visit to this hotel was split due to the fact that we stayed at it our first night in Madrid and our last 2 nights before returning home. Upon arrival, we checked in and were directed to our room. It was a triple room that was too small for three people. Moreover it looked out over a courtyard which contained the roof of the hotel restaurant and a number of connected apartment buildings. Residents across the courtyard could easily see into the room. But what was worse was that during the night people threw firecrackers off of their balconies. Due to the courtyard, the explosions were amplified. The room itself was dated, the sink did not drain, the heater rattled all night and the carpet was very stained. Since we had just flown through the night, we were exhausted and elected not to change rooms. Although had we known about the fireworks and rattling heater, we definitely would have done so. Due to the fact that we had booked a room on the last 2 nights of our trip, the hotel staff promised to make it up to us. Upon returning, we were upgraded to a larger room facing the front of the hotel. Since there were 3 of us, we asked that extra bath products and towels be provided. The housekeeper that evening gave us lip in Spanish, but ultimately gave us what we needed. The room was much better although still somewhat tired. Our biggest gripe upon our return was the fact that no one had ever informed us that on New Years eve, the City of Madrid pretty much shuts down and the only restaurants open require reservations. Furthermore, taxi service is limited. To make matters worse, the hotel restaurant converts to an overpriced New Years Eve party at over 250 euros per person. If you have no interest in that type of event and just want a normal dinner, you will be quite disappointed. We could not even get room service as we were told it would not be delivered until after 11 pm and would be limited to 4 or 5 entrees that were being served at the New Years eve party. The breakfast at the hotel which came with the room was pretty much standard fare for a European hotel. Certainly it was sufficient. However, I don’t recall ever seeing the staff in the dining area smile once. In fact, I was disappointed that the breakfast served during the New Years weekend was served in a basement ballroom, not the restaurant because the restaurant was being used for a New Years brunch available to outside guests at a charge of over 100 euros. All in all, I will not return to this hotel. It has its issues as just explained and is located out of the way in a residential area. This is my second trip to Madrid and next time I will stay closer to the action near the Recolleto where there is shopping and many restaurants.
We stayed 5 nights at this hotel on two different occasions during our trip in September and October 2016. The staff was wonderful, both at the reception desk and in the restaurants. The room was very comfortable and the hotel luxurious. The food in the hotel restaurants was very good but also very expensive. The location was a bit far from the old city and there were not many restaurants in close vicinity. Nevertheless we enjoyed our stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 170 rooms
- Santceloni Restaurant (Michelin rated restaurant featuring Regional and Mediterranean cuisine)
- La Manzana (Mediterranean cuisine)
- Sushi bar
- Meeting facilities
- Business centre
- Room service
- Wireless internet available throughout the hotel
- Fitness and spa facilities nearby - special packages available for guests
- 2 twin beds or 1 double bed
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- In-room safe
Resort Location Map
Hesperia Madrid HotelMadrid,Spain
- Hotel Contacts
- Extra Info
Paseo de la Castellana, 57 Chamberi, Centro, 28046 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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