Hesperia Madrid Hotel
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All in all, excellent stay. Hotel is very well located. Nice and cute neighborhood walking distance to la Gran Via and very close to metro station and bus lines that take you directly to the center. Was there for 7 nights for a personal trip. Room was neat and always clean. Nice big bathroom. Very good breakfast with lots of options depending on one's diet. Great room service; food was excellent and brought to the room quite fast. Staff at the restaurant is excellent; they anticipate/accomodate your needs, and are very caring, patient and professional. It's good to deal with a staff that is available to make your stay pleasant. I would like to recognize and give kudos to two persons in particular: Ms. Vanessa Reyes and Mr. Eduardo Palacios. They really were very helpful and always with a genuine smile; meeting them during my stay made a world of difference for me. I will definitely return to Hesperia Madrid. Keep up the good work!
We arrived in Madrid today having guaranteed late arrival and an executive level room through American Express' Platinum Travel desk at the Hesperia Hotel. Upon arrival at 3:30 pm, the asst manager, Maria, informed us that the hotel had had a "technical IT glitch" and had double booked our room. They apololgized, offered us breakfast and an equivalent room at the Intercontinental Madrid down the block (which Maria insisted was a 5-star hotel) and shoved us and our luggage into a taxi.Come to find that our "equivalent room" at the Intercontinental Hotel Madrid was small and dark with a view of a wall. I called Maria at Hesperia to complain and she spouted out a series of blatant falsehoods about room equivalency and cost. I finally told her that I had checked the Hesperia and Intercontinental room types and prices before calling her. She then fell back on the argument that our room was smaller but equivalent because the Hesperia had thrown in a free breakfast. We don't eat breakfast, and I any case have an early flight to the US tomorrow.When I finally could get a word in edgewise, Maria agreed that we had indeed guaranteed the room with an Amex card for late arrival, that is, she agreed that if we hadn't shown up, the Hesperia would have charged the card for the room anyway. So, I asked, "doesn't reciprocity argue that you must guarantee a room for us when we get there. I fulfilled my commitments, why don't you fulfill yours?"She was then incredibly rude and argumentative, but somewhere in her bluster she seemed to admit that the Hesperia had just double booked. Seemed like they had been through this drill before. She also didn't think that it might be good customer service to advise guests when rooms were double booked.We informed Amex Platinum; we will never ever book or stay at the Hesperia or any of their chain ever, and I am telling everyone I know about this horrid experience.After several more calls, the Intercontinental moved to us to a better (but not equivalent) room. So if you like being the multi-phone call, outraged squeaky wheel on your vacation, go ahead and try to stay at the Hesperia. Otherwise, the Ritz was just fabulous.
Hotel staff were extremely courteous and attentive. The hotel was also very nicely appointed, although the gym was under refurbishment which we were not notified about in advance. The location is also quite convenient given the location of the metro station being less than 5 minutes walk. Would definitely stay again.
Very nice hotel a little far from the city center but very close to the metro station and near to the Santiago Bernabéu Stadium.Nice and comfortable room, excellent breakfast, very helpful, friendly and courteous staff, outstanding service.Will definitely stay at this hotel again while visit Madrid next time. Highly recommended this hotel to stay.
The location is nice right on Passeo de la Castellana. A pleasant walk to Malasagna and the lovely Fuencarral street. You actually can walk to Gran Via. Nice big rooms, friendly staff. Excellent breakfast.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 170 rooms
- Santceloni Restaurant (Michelin rated restaurant featuring Regional and Mediterranean cuisine)
- La Manzana (Mediterranean cuisine)
- Sushi bar
- Meeting facilities
- Business centre
- Room service
- Wireless internet available throughout the hotel
- Fitness and spa facilities nearby - special packages available for guests
- 2 twin beds or 1 double bed
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- In-room safe
Resort Location Map
Hesperia Madrid HotelMadrid,Spain
- Hotel Contacts
- Extra Info
Paseo de la Castellana, 57 Chamberi, Centro, 28046 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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