- What's Included
The concierge went above and beyond helping us locate restaurants, printing out our boarding passes and recommending tour guides. The rooms were good. We travelled with our teenage children and they really enjoyed the hotel/health club. The breakfast was extra special-large selection and a wonderful outdoor space.
The Intercontinental came to our rescue when we needed it. We arrived in Madrid and checked into another 5 star hotel for a four night stay. When making arrangements no suites had been available at the Intercontinental. The room we were given at the first hotel was not acceptable We decided to try the Intercontinental again. Behold, they had a room. I inquired if the suite would be available for more than four nights as Hurricane Irma was headed toward our home in Florida. We did not know if we would have a home and if we did when we could get back to it. We were informed that arrangements would be made. When we arrived at the Intercontinental we were surprised to be upgraded to the Presidential Suite! Talk about taking care of guests. The entire staff was amazing especially Guest Relations Manager Susana Gari. From the comfort of our lovely suite we watched hours of Hurricane Irma. We were exceedingly fortunate as she turned and lost strength before hitting our area. We suffered little damage. We were able to return home. The professionalism and caring of staff at the Intercontinental was remarkable. Without exception they went out of their ways to make sure we had everything to make our stay--no matter how long--a great one.
This hotel offers an excellent central base for visiting Madrid, with a metro station a short walk away, and some of Madrid’s tourist areas within walking distance. The service in the hotel from start to finish was exemplary of a hotel at its best. The check-in process and check-out process friendly, fast and super-efficient. The concierge team were hugely welcome with regards to taxis and sourcing our group tickets for the El Classico.The room was of a nice size with a large balcony offering a nice view of the city. The bed was very comfortable and room well insulated from noise both from other rooms and outside. The bar staff we incredibly professional and diligent, very much old-fashioned service indeed. The food served in the bar was excellent, seafood paella and high quality jamon being particularly good. The breakfast was as you would expect from an InterContinental hotel with a wide array of options of a very high quality.All in all, an excellent hotel and first rate service from a well-trained team. Well done to all.
This hotel is absolutely lovely!! The staff are all cordial and pleasant. The location is perfect. The metro is around the corner. The shopping district is a block away. There is a lovely walk/running path. It is clean and the rooms are spacious. The gym is very good and is open 24 hrs which is perfect for those with meetings and possible jet lag. The gym is spacious and has great equipment. I highly recommend paying the annual fee for Ambassador status. The club lounge is probably one of the best. White cloth table service. Open from 7am-11:30pm daily. The food is very good. The lounge attendants seem a bit overwhelmed at times. They may need more staff in the AM. The hotel bar is excellent. They are cordial and make great cocktails. I loved this Intercontinental. When I return to Madrid I plan to stay here again. The concierge was excellent as well as the bellman. I loved my stay.
Lovely hotel near the center of Madrid!! We booked here as part of a large group and stayed in the suite!! Although much smaller than suites in the US it was very comfortable! The room was very clean and we received fresh strawberries, chocolate and fruit platters as well as complimentary water every day we were there! Great shower, ironing board, bath robes etc. Breakfast every morning was fantastic and the hotel catered to all the dietary requests of our large group including vegans, gluten free and meat eaters!! Nothing was too much for them! Dinner in the evening was also fantastic, highly recommend the paella (it is Spain, after all). We also had access to the club lounge which had some lovely food and lots of drinks available during the day.If possible, you really should try to experience the Sunday brunch which was absolutely beautiful!! All staff from the doorman to the maitre'd were soo helpful and friendly.Taxis are right outside the hotel but el Cortes Ingles is about a 15-20 min walk! Only downside was there is no swimming pool!!Highly recommend this hotel for large groups!!Thank you Intercontinental Madrid!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 307 rooms
- 2 restaurants
- 1 bar
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Room service
- Laundry services
- Currency exchange desk
- Wireless connection and internet access
- 1 king or 1 queen bed
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Coffee maker
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Paseo de la Castellana, 49, 28046 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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