- What's Included
Pros:* Front Desk Customer Service* Location* Breakfast Service and Food (great quality, terrific service)Cons:* Housekeeping - needs more attention to detail. Quite often forgot to replace glasses. I had a light out in my bathroom the entire week without it being changed.* Room Service - Overpriced and not great service* No Room in mini-bar for personal effects* Limited room for check-in and check-out service
Great hotel with good accommodations. My room was a little small but it was nice. It’s about a 45 min walk to get to the main attractions and plaza’s but it’s a nice walk. You can also Uber or taxi for around 9£. Nice bar and breakfast was ok. Not amazing not bad. Close to airport and loads of restaurants and bars around.
The Intercontinental Madrid - like many of its brethren in the IHG family - has seen better days. The hotel shows its age, with outdated facilities and design.That being said, I received some of the best hotel service I ever have from the wonderful staff here. We were given a room even though our flight arrived early in the morning, and were even upgraded. We were also given late check out, even though it was the busy holiday season. Everyone we encountered was quick to help. If the decor matched the service, this would be one of the best hotels in the world.
The hotel is in a very good location provided you don’t mind a short walk to the metro station. It is only a few stops away from central Madrid. The breakfast was good if not the best (compared to other intercontinental hotels). We wondered if the main breakfast room was closed as breakfast was being served in what appeared to be a conference room and there were no live cooking stations. We had cocktails at the bar which were very good. We used the club lounge which was nice for drinks and very well decorated, but didn’t have the best snack offering. Alcoholic drinks appeared to be on offer all evening though which is a plus over other club lounges we have visited. I wouldn’t recommend breakfast in the club lounge, it was quite limited and the service was slow. The reception staff (ground floor) were very nice and let me practice my Spanish. I thought they were a bit warmer than the club lounge reception staff. We had a suite (an upgrade because of our ambassador status) which was very nice. We had a minor problem with the plug in one of the sinks which was quickly rectified and we were given cocktail vouchers as compensation which we thought was a nice touch. Overall this is a good hotel in a good location which we would recommend. However it is not as good as other intercontinental hotels we have stayed in (Hong Kong and Berlin) because 1) the breakfast was not as expansive and 2) there was no pool. Would stay again but probably wouldn’t bother with the club lounge as alcoholic drinks are comparatively cheap in Madrid
We just celebrated the New Year Day in the Intercontinental and it was a superb experience. It was an special occasion because we also celebrated an important birthday: My mother's 75th birthday.The ambiance, the great cousine and most important the friendly and attentive staff made our day an unforgettable experience.I strongly recommended it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 307 rooms
- 2 restaurants
- 1 bar
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Room service
- Laundry services
- Currency exchange desk
- Wireless connection and internet access
- 1 king or 1 queen bed
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Coffee maker
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Paseo de la Castellana, 49, 28046 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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