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The hotel is lovely. 20 min walk from city centre. 15 min walk from stadium. It is located well at the tour bus line. If you get a ticket for a day you can use it to move around and get back to the hotel. The bedroom in the hotel was outdated, poor cleaning standards. Bathroom was nice and spacious however had rubbish in the bin on arrival. Staff in the hotel too serious, lacking in warm hospitality. I had a room with a nice view, can't complain. Madrid is amazing city. Loved it.
I love this hotel. The service is excellent. I see the same familiar faces overtime i return; and this has been over the past 5 years. The lounge and the people at the lounge are both great. I will be back there again this friday!
I arrived in the evening and checked in. The hotel has an abundance of old world charm and elegance. Though I did notice some tattooed guests, the majority of the clientele is comprised of business professionals and retirees. I received a standard room and it was SMALL, but beautifully appointed. There was, however, a quaint balcony with a table and chairs overlooking the inner courtyard. This is when I noticed that the balcony door did not lock and the light was out. It was late and I was starved, so I called hotel maintenance to repair while I was out. When I returned, the door did indeed lock, however I could not open it again (lol). I tried several times and the handle came off! So now it was really late, but I called maintenance again anyway and they worked on it, finally fixing it. The response time was quick.Breakfast was delicious and the service was exceptional, as you would expect from an Intercontinental. This is not a hotel for young people looking for a hip environment, but is perfect for the business traveler who wants to know that service is always exceptional. I had a late afternoon flight to Paris and they accommodated a late check-out, which was so nice after my business meeting.
We had a one night stop in Madrid before we headed back to the US from our 3 week jaunt in Spain and France. We arrived mid evening from San Sebastian,and were tired and ready for dinner asap! The kids were cranky and needed some space. The hotel was fantastic about getting us into our room and even gave us a two level upgrade, (we are hold level SPG through centurion) the Amex benefits were explained and very generous. We enjoyed a fantastic meal at the hotel restaurant and even enjoyed a cocktail in the lively lobby bar/lounge while the kids enjoyed watching a soccer match on TV. The stay was perfect ! The staff and service are first rate.
A beautiful classic hotel with excellent service. Breakfast buffet is nice with good selection but could be a bit more varied for a 5* hotel. Room size and standard was fine - didn't like the smell however, it seemed to be a smokers' room before.Hotel is right on the Castellana, approx. 10 min drive to the historic city centre. Bus / metro stops are nearby.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 307 rooms
- 2 restaurants
- 1 bar
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Room service
- Laundry services
- Currency exchange desk
- Wireless connection and internet access
- 1 king or 1 queen bed
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Coffee maker
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Paseo de la Castellana, 49, 28046 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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