Petit Palace Puerta Del Sol
- What's Included
Excellent location. We had a room mix-up that took a bit to resolve but they did so in a great way They provided fresh fruit and offered free breakfast. There was some construction noise. Thank you for a wonderful stay in Madrid. I will use your hotel again.
I've stayed at different hotels in Madrid before, but this one was my favorite by far. very clean, modern, friendly staff, quite and location location location!!!! I loved it, would stay there again and recommend it to anyone.
Our party had reserved two rooms: one for my mother and I, one for a friend. My mother and I reserved two beds, the other was a single. We checked in and went up to our room to find only one bed and went down to see what happened. Downstairs we were meet with a blank staring reception clerk who had absolutely nothing to offer us in terms of a solution. She said she couldn't give us a double bed because they were "according to what was available". I asked, well then what is a reservation for? Nothing but blank stairs. We paid for an additional room, at an expense of 90 Euros. I moved my bags and was already feeling very put out, but we would wait and deal with the issue in the morning.When we meet up with our friend we came to find out she had been assigned the double room. We switched and the money was refunded. No harm no foul you may say...but what if our friend hadn't mention there were two beds in our room? We'd have been out 90 Euros for her mistake. And what of the three times I had to lug my bag in and out of various rooms after 5 hours of train travel. The woman at reception was completely unapologetic for her mistake, she offered nothing in recompense--not even a comp on breakfast. A small act would have prevented this negative post, but she could have cared less. She never bothered to look into our reservation, when we checked in she didn't bother to ask who needed the double room. Maybe we could have been proactive, but we were tired and, frankly, that's her job. I'll update this review after we speak with the manager. I hope s/he sees this...room is fine, clean, whatever...it serves it's purpose...but people make a hospitality experience and the people here are incompetent.
Although it doesn't look it on the outside the place inside is well built, clean and comfortable. The location is great and they have efficient service. Only concern is room is a bit small... I would recommend this to individuals, couples or families that want a good standard hotel at a good price in an easy to move location
A small nice and clean hotel with a good breakfast and a great location. The reseption staff was very nice and helful. What you need more? Everything is clouse and if you are tierd you can return the hotel rest and contineu.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1 restaurant
- 1 bar
- Meeting facilities
- Business centre
- Laundry services
- Pets allowed
- 1 double bed or 1 or 2 twin beds
- Air conditioning
- Cable and satellite television
- Clock radio
- In-room safe
- Internet access
- Exercise bicycle
- Iron and ironing board
- Maximum occupancy of 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Petit Palace Puerta Del SolMadrid,Spain
- Hotel Contacts
- Extra Info
Calle Arenal 4, 28013 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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