- What's Included
Worst hotel. Not even exaggerating. Don't get me wrong, the hotel is nice on the outside, but the rooms are very outdated. Besides the low class service they offer at their restaurants, they treated us horribly. Our room has the air vents faced toward our bed. We have air blowing into our faces all night, their AC are not like American, they keep blowing air no matter what degrees and needs you to manually turn it on or off. The restaurant has overpriced food and the rudest service. One of us hit our foot on their concrete step, his toe bled for about half an hour. We asked ONLY for cream to put on the cut because we had bandaids and the rest. Upon checkout, they charged us 30 euros for one cream and a bunch of other unnecessary items that we didn't ask for. I told the front desk manager ALVARO MARZAL that we did not use these NOR did we ask for them so why should I pay for 30 euros?! He responds so unprofessionally and says he will call the police if we don't pay. What kind of a hotel manager or even a "high" class hotel would say that to a guest. I would NOT recommend this hotel at all. They have NO POOL, no service, and not worth the price at all. I RECOMMEND THE WESTIN PALACE hotel across the street, with much better options. I did not expect any of this especially at a RITZ. This is NOT a RITZ at all. We had a horrible time and the way we were treated the entire 4 days was outrageous. I don't know if all the people in Madrid are like this but this hotel was unacceptable. Very poor management. I tried contacting the general manager and Alvaro Marzal refused saying he is at home and would not give me the number.
Madrid has quite a few super deluxe hotels now but the Ritz is still very special. The location is outstanding and the entire staff is extremely polished, professional and very accomodating. There is a very warm spirit throughout. The hotel is still very beautiful and elegant. Lunch in the garden was lovely.
This hotel welcomes guests regally and makes sure that everything is close to perfect. I had a deluxe room that was huge, elegant and in perfect condition. The room location overlooking their garden and restaurant is second choice; the same room overlooking the Prado is more interesting though both have great natural light. Breakfast is sumptuous, room service is excellent. They have a great chef whose dishes, like cherry gazpacho and skewered crispy shrimp, can be memorable. The hotel is closing in January for a renovation which I hope will not change its classic character.
From the moment we arrived to when it was time tout leave, our stay at Ritz Madrid was outstanding ! The location is perfect, very well located. The hotel is very beautiful and our room was spacious, beautiful bedding and linens. The biggest asset is the staff : warm and friendly, attentive and professional. A huge thank you to the concierge team for their help !
The Ritz is, well, the Ritz! I love staying here for a number of reasons: the beauty and scale of the public areas, the lovely dining terrace,the outside garden tapas bar. Heaven!If you are an ardent museum goer, the location is perfect. The Prado is just behind the hotel and the Thyssen-Bornemisza is a two minute walk away. However, if you are only happy with state of the art rooms, this perhaps is not the place for you. The rooms are tastefully appointed with lovely fabrics, but quite old fashioned. They are comfortable, and the air conditioning works well, as do the bathrooms.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 137 rooms and 30 suites
- Goya Restaurant (Mediterranean and Spanish cuisine)
- The Terrace and Gardens (open during spring and summer months)
- Wellness Centre including treadmills, step machines, rowing machines, static bicycles, free weights, sauna
- Meeting facilities
- Room service
- 1 double bed or 1 or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Maximum occupancy: 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Plaza de la Lealtad 5, 28014 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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