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Ritz Madrid

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The Ritz Madrid is a luxury hotel located in the heart of the city, close to the Prado and the Thyssen Museum. Each of the luxuriously appointed rooms and suites are individually designed to the highest standards for an experience you will never forget. 
Location: Between Retiro Park, the elegant Teatro de la Zarzuela, and near Madrid's Art Triangle, 15km from Barajas International Airport
Subway: Banco Espana

tripadvisor Traveler Reviews
  • Olivia M :
not what i expected

when i arrived at first i had to ask for a change in my room the bathroom was extremely small. everyone is very helpful but the hotel smells life old and definitely needs a renovation. i would not recommend it.

  • Kodachrome_Dreams : London, Canada
A Classic, Iconic 5-Star Experience

As soon as I purchased our airline tickets to Madrid last April, I made reservations through our Whatahotel travel agent at one of my bucket list hotels: The Ritz. I was a little wary about the recent changeover from Belmond to Mandarin Oriental management, and some accounts of the hotel needing renovations, but any concerns melted away the moment we were greeted upon our arrival from the airport.I had arranged in advance for a driver from the Ritz to pick us up at the airport in a house car. While it is significantly more expensive than taking a cab, we like the security of knowing someone will be there to greet us, and we enjoy a little bit of pampering to start off our vacation. Our driver was professional and friendly, and he spoke excellent English has he introduced us to the city during our 25 minute drive.The arrival was seamless, with a phalanx of staff greeting us, taking our luggage, and ushering us into the lobby. I had booked an entry level room through our Whatahotel travel agent, and one of the perks was supposed to be a complimentary upgrade. Unfortunately, as it was New Year's Eve week, the hotel was sold out and no upgrades were available. Still, the front desk manager insisted we were getting the best room in our category and escorted me personally upstairs, while my partner made a beeline for the lobby bar and a glass of cava.Our room was on the sixth floor with an interior view. It was fairly spacious: a small foyer with minibar, the bedroom to the right and the bathroom to the left. The bedroom was furnished in vintage/antique pieces that were of excellent quality and in perfect repair. There was more than enough built in storage to unpack our 9 days worth of clothing and tuck our suitcases out of sight. The bed was very comfortable and clothed in crisp embroidered linens of the very best quality. Unfortunately, the only seating was provided by a single armchair and two dainty side chairs. There was a plate of sweets and a lovely welcome note from the manager on the desk. The small flat screen television rested on a narrow console.The bathroom was surprisingly long, with double sinks, a separate WC, small shower stall, and full sized soaking tub. The bathrobes and towels were the most luxurious we have ever enjoyed--so incredibly plush and heavy. The Penhaligon's toiletries provided (the Quercus line) are among our personal favourites. The original antique carpet in the room could use a through cleaning in areas, but otherwise we enjoyed the room's nostalgic style. We felt like we were sleeping in a cabin on the Titanic or a compartment on the Orient Express!Our first night we decided to dine at the hotel's signature restaurant, Goya, and opt for the chef's tasting menu. The room was beyond elegant, the service was polished to perfection, and the food was delicious. It was the perfect way to kick off our four night stay.Upon retiring to our room, housekeeping had returned and closed the drapes, dimmed the lighting, changed our towels, turned down the bed, placed slippers on linen mats, left chocolates on the pillow, and tidied up our toiletries in the bathroom, arranging them neatly on a cloth. This is exactly what turndown service should be in a five star hotel. We slept in absolute silence for almost ten hours(!), recovering from our transatlantic flight.During the rest of our stay we loved having the Ritz as our home base. The location is perfect: removed far enough from the busy sights for it to be peaceful, but close enough to walk to almost everything worth seeing. The small gym was well equipped and pristinely maintained, making the mandatory workouts bearable. We enjoyed cocktails in the lobby bar a few times, and room service was prompt and excellent.There were only two shortcomings during our stay. One was the daily breakfast buffet: excellent service in a lovely room, but shockingly small with mediocre offerings for a hotel of this class. We stayed at the Alfonso XIII in Seville for four nights after leaving the Ritz, and the breakfast buffet there is spectacular. Mandarin Oriental definitely needs to devote some attention to revamping the breakfast offerings. The other disappointment was regarding New Year's Eve. Since we had an early train to Seville the next morning, we decided not to purchase tickets to the gala that the hotel was hosting. We did not realize there would be nowhere in the hotel to have a drink or order some food that night outside of the gala. When I inquired at the front desk, I was told that even room service would only be able to take orders for "something small." We should have been apprised of this when we checked in; we would have been sure to make other plans.Despite the awkwardness of that last night, our stay at the Ritz was a dream come true. After spending four more nights in Seville, we returned to Madrid for one last night, but we chose the Palace across the street for a different experience. It was also quite lovely...but it was not the Ritz. We hope to return to Madrid in the near future, and we would not consider staying anywhere else.

  • Liv F : Marbella, Spain

Fantastic hotelit definitely live up to the standard of the RITZ hotel worldwide.this is a MUST stay in Madrid if you have the eye for the detail.fantastic Dining and also just for a coffee.I wish we could had stayed there for the new years eve Party with our family but all was sold out so hopefully next year!

  • piggy1102 : bordeaux
Luxury and superb location

Great rooms .. super buffet breakfast .. lovely seating area in salons. Staff were too formal and English language skills was just average ... concierge in particular were pretty weak giving poor information .. hotel is however super but staff were disappointing for this level and standard of hotel .. apart from restaurant and room service staff who were excellent ...

  • MadPark : Hoboken, New Jersey
Best Hotel Experience in Madrid

Every stay at the Hotel Ritz, Madrid is excellent. With its dedicated, helpful staff and amazing location, you can't have a bad vacation when staying here. The rooms are dated, but that should be fixed soon enough. Even if the rooms were never updated, I'd stay here just for the staff. They're fantastic!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 137 rooms and 30 suites
  • Goya Restaurant (Mediterranean and Spanish cuisine)
  • The Terrace and Gardens (open during spring and summer months)
  • Bar
  • Wellness Centre including treadmills, step machines, rowing machines, static bicycles, free weights, sauna
  • Meeting facilities
  • Room service
Standard room includes:
  • 1 double bed or 1 or 2 twin beds
  • 1 full bathroom
  • Telephone
  • Air conditioning
  • Cable and satellite television
  • Hairdryer
  • Mini-bar
  • Maximum occupancy: 2 adults and 1 child
Bonus - Daily breakfast is included.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

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Hotel Ritz, Madrid
Plaza de la Lealtad 5, 28014 Madrid Spain

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.