- What's Included
I recently spent a long weekend at this gorgeous property in the heart of Madrid. The location cannot be faulted, literally next door to the Prado, and on the Castellana, the main thoroughfare in the city. The hotel is very grand, in the typical Belle Epoque style, and it feels a little like staying in a luxurious different era. My suite was a great size and very well kept and maintained, with a lovely marble clad bathroom and old-fashioned artworks. Service was efficient and charming throughout, and the breakfast buffet magnificent, I am still dreaming of the hams and cheeses available. Under new management with the Mandarin Oriental Group, I am sure this hotel can only go from strength to strenght.
Our last stop in Spain was at the Hotel Ritz. Opened in 1910, the hotel, now a part of Mandarin Oriental, will undergo a complete refurbishment in 2018, but for now it’s historic design and furnishings are classic. Our upgrade was to a one-bedroom suite with two small balconies overlooked the Prado where crowds started assembling an hour before opening. The service and greetings, starting at the door and continuing to the reception desk were warm and welcoming, befitting the Ritz mystic. Our room wasn’t ready, so we were welcomed to the lobby bar for a cocktail courtesy of the hotel. Service there was attentive and continental in style, and the gin and tonics quite generous. Once our suite was ready, we were escorted by a member of the reception staff to our room. There we found a sitting room seating at least six divided from the bedroom by glass pocket doors. The bedroom was spacious with several closets. The design was very continental and though in great condition, could use some refurbishment. The bathroom was quite small for the size of the suite, and that was our only criticism. We hosted friends from England both in our suite and in the lobby bar, where we enjoyed lunch before their departure back to England. The tapas-based items were creative and delicious. As mentioned, the location is perfect for touring the sights of Madrid, and the concierge staff is highly professional and helpful.
A 5-star hotel should be outstanding physically, but even more so offer service that is essentially flawless. The Ritz did not impress on either aspect. We did not get the experience of luxury one can expect from a high end hotel. Some examples to illustrate that the service and property was far from legendary:> The requested fresh flowers were missing in our room when we arrived. When we addressed this at the reception we only got a "we are sorry" and no effort was done to bring any flowers afterwards. > The requested tickets of the Prado museum were forgotten and not provided at check-in.> Without asking, the waiter brought us our bill for the drinks that we had not even finished yet in the hotel lobby. We felt as if in an American diner where the waitress brings the bill as she wants to fill up the table with the next guests. > The restaurant host offered a newspaper at breakfast but subsequently forgot to bring one because she was too busy entertaining a more important guest (president of Real Madrid). > The Audio Description Commentary was activated on our tv (which results in a voice describing what happens in a tv scene in which the actors are not speaking - service for the blind or partially-sighted). A technician came to our room but couldn't remove the setting there and suggested he would go to figure out how to disable the setting at the tv in his workshop. We never heard anything any more. > The lobby restroom was out of toilet paper. > The wallpaper in the hotel room is getting loose> Matching paintings hanging next to each other in the hotel room are not lined up evenly> Ventilation is missing in the hotel room's toilet causing dirty smells to remain> The hotel room's air conditioning / heating is quite noisy > The hotel room has many many light switches that are interconnected incomprehensibly causing you to turn on all lights at once accidentally which kills the mood in the room> The grout lines between the tiles of the bathroom need maintenance and are old
My husband and I stayed at this hotel on September 20-24, 2017. We were not impressed with our room because it had a lousy view and it was very cramped. I always appreciate hotel rooms with great views and space to spread out. There was not much space to open suitcase etc. Closet space was good though. We were with a group for a conference and some of the others had worst rooms. So we had to settle to enjoy the ambience of the hotel - which was excellent. The interior and exterior of the hotel is beautiful, but the interior I feel require some much needed improvement. There is no key card for the doors, just an old fashioned metal key that some guests may appreciate. The carpet looks worn and the hotel is definitely not environmentally friendly. I noted that the turn down staff leave all the lights on in the room from 5:30 pm when they do the turn down service. I feel that can be improved with motion detector lights that go on when you enter the room. The sheets on the bed are washed and ironed and changed everyday - not necessary if we are being environmentally conscious, the bath towels which are luxurious are changed twice each day - again not necessary. I thought ironing sheets went out of fashion centuries ago. On a positive note the staff were all very friendly and helpful. The breakfast that was prepared for the group each morning was delicious and great variety. I may not stay at this hotel again as I prefer hotels that are environmentally conscious.
Was one my bucket list of places to stay and I am so glad I did. From the moment I arrived I felt so well looked after. The reception team were so kind and checked me in and organised access to my room a little earlier than expected. Appreciate this kind service. Room was lovely and spacious. The decor was typical Ritz and I enjoyed the beautiful chair to sit in and relax. Bed - awesome, lovely and comfortable. The toiletries are superb and loved the smells of these. Also had afternoon tea which was heavenly and enjoyed the lounge and piano performance during tea time. Overall a memorable and absolutely lovely stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 137 rooms and 30 suites
- Goya Restaurant (Mediterranean and Spanish cuisine)
- The Terrace and Gardens (open during spring and summer months)
- Wellness Centre including treadmills, step machines, rowing machines, static bicycles, free weights, sauna
- Meeting facilities
- Room service
- 1 double bed or 1 or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Maximum occupancy: 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Plaza de la Lealtad 5, 28014 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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