- What's Included
I stayed at Ritz Madrid back in May and had an overall great time. I had been to Madrid dozens of times but was never tempted by this hotel. This time around, every hotel in Madrid was priced competitively with this one and so i decided to give it a try. I've had some good and some bad experiences with Mandarin Oriental, who owns this property, but that didn't stop me. My first impressions were not good, the room I was given was small and had an interior view which I did not appreciate. The overall smell of the property is definitely something that needs to be worked on. There is a musty smell from the textiles as soon as you walk in. The location cannot be beat. You really can't be better located in Madrid than this. I always visit the museums and this hotel is walking distance to all of them. Not so close to Salamanca but it is either a 20 minute walk or a quick taxi ride. Another of the highlights, as was to be expected, was the breakfast. The Ritz is famous for it and it truly delivers. What a wonderful spread and the quality was also great. The second room I was given was a little bigger and better kept as it was I was told a Junior Suite. As far as junior suites go, this one was on the smaller side. I could not understand why the bathroom had a shower curtain instead of glass, this was truly disgusting. The hotel is obviously showing its age but it is still a true grand dame. I loved that for guests who arrived too early to check in there was a small spread for breakfast, this is a really nice touch and I would expect nothing less from Mandarin or Ritz. The lobby bar is wonderful, worth spending a little bit of time there.Check in was friendly and helpful, they were understanding that the room I was given at the beginning, with carpet stains, was not up to standards. The concierge was also very helpful and talkative. Not usually the case with concierges at this type of hotels.One last point: I did get to have dinner at Goya on my second night. I tried to eat there on my first night but I was not allowed to. I walked up to the maitre'd and he refused to give me an empty table. He didn't quite believe I was a guest there, I know I am young and stylish, not the usual guest here. I still wanted to try the food so I made a reservation for the following day with my room number and he agreed. My experience dining here was wonderful. It is more expensive than the usual dinner in Madrid but it was worth it. Service was also wonderful. Overall, I am glad I stayed here before they completely remodel the property. They already have a date and a team who is gonna do it. The whole hotel will be closed for the renovation, which is the only way you should remodel a hotel. I can't wait for the new Ritz Madrid, I only hope they keep the old world charm.
Thi hotel is elegant and very grand. Check in was smooth and they also got our car back to the rental company.We had a junior suite which was lovely. Bathrooms, cupboard space and separate toilet excellent.The servicing and housekeeping of the room was top notch.We enjoy the various public areas of the hotel as well. The out door garden in the center of the city is wonderful.The hotel is very centrally located and you are within walking distance to many major sites- the Prado Museum is right across the street.Wonderful stay, wonderful staff. Thank you.
Once again in Madrid, and Ritz did not disappoint. Since the moment we arrived, early check in, room ready and upgraded, kept my car rental close while i dropped luggage. Breakfast very good, many options. Concierge service top class. We didn't have any inconvenient during my stay. I wish they have more people working at Spa to provide massage, I couldnt get one since she was always busy, and when available, usually close to dinner time. Not a deal breaker. Thank you very much Ritz Madrid staff for your attention to detail, until next time.
Not a surprise that it is one of the best hotels in the world. Since you book the hotel you have nothing to fear. They really take care of you, they give you solutions, all services are erfectly organized. As a traveller for work too much time, for me it is difficult to find a hotel like Ritz.You can feel at home with high end service in all the areas. Breakfast is better than other similars hotel with multiple choices. If you like Grand Luxe come to the Ritz. The Service is impressive. Staff are so well trained to make your staying almost magic. Piano player in the garden d uring the evenings... I am planning to come back for my next Christmas holidays. Room with Prado views and Jeronimos and very silent despite to be in the heart of Madrid. Staff is incredible synchronised to anticipate your needs and sort out the problems. Perfection. Impressive. Real Quality. A perfect place to enjoy and relax after too much work and business trips.
This is a wonderful hotel. The staff were very helpful, efficient and polite. The gardens provide a very nice place for lunch, afternoon tea or just a drink. The menu was good although as one would expect, expensive. I will recommend to friends and return when next in Madrid
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 137 rooms and 30 suites
- Goya Restaurant (Mediterranean and Spanish cuisine)
- The Terrace and Gardens (open during spring and summer months)
- Wellness Centre including treadmills, step machines, rowing machines, static bicycles, free weights, sauna
- Meeting facilities
- Room service
- 1 double bed or 1 or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Maximum occupancy: 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Plaza de la Lealtad 5, 28014 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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