- What's Included
We have been many times in Madrid, most of them in small boutique hotels. We decided to choose this hotel this time due to a special offer. Must say that the location is very good, my wife could go for shopping while my business meetings were very close there. The most important was that we had all facilities we need.
I stayed at Hotel Ritz for two nights in August. I chose to stay here over the Westin Palace not for any logical reason but because of the hotel's allure as a grand, historic hotel that has been the premier hotel in Madrid for ~100 years.The location could not be better as it is literally steps from the Prado museum in the heart of Madrid. You can easily access the rest of the city, except maybe the financial district, from this location.I stayed in the lowest category of room, which was nice and of decent size. Howver, the room felt very dated and lacked most modern technology (e.g. the doors still have real metal keys as opposed to key cards), but everything was obviously of very high quality and it kind of added to the historical feel of the hotel.All of the hotel's restaurants were excellent, especially the back garden/patio (or jardín) which serves tapas all day every day to a live piano performance.The heart of my review, and why I gave the hotel 5 stars, is because of the service. I am pretty well traveled and I believe this was the best service I've ever received at a hotel. The staff was absolutely phenomenal and really did everything they could to take care of you, always with a smile on their face. I could give numerous examples, but I'll save time and just say that it was perfect.Tip to any tourists staying here, you can buy skip the line tickets to the major museums and royal palace directly from the concierge with only a minor upcharge of €2-3. Once you see those lines, you'll be glad you did it.Bottom line, if you're looking for a modern hotel with all the latest in-room amenities, or potentially a business traveler, this might not be the hotel for you. If you want to experience true classic luxury, 5-star service, and have a great location to explore from, you won't be disappointed.
The place, location, and décor of the Ritz are superlative. And the service (from 1st communication after booking the place to each interaction on site) was top notch. The breakfast at the garden was amazing and a highlight of our stay. I loved the classic décor of the hotel, the rooms, and the traditional / historic ambiance. Loved it! (check in and check out might be slow due to process being handled by small staff. Fortunately, I wasn't in a rush)
First stayed at this beautiful historic hotel 40 years ago.Never forgot it, not much has changed, it is still as charming and impressive as ever.Excellent staff for a start. Great public spaces full of charm and ambiance with that magnificent courtyard and lounge area.The rooms are the old style with their own quirky character but full of charm and still a hint of the old world. The floors don't creak though they are solid. Also excellent air con and no outside noise.Noise from above though if you are unlucky enough to have family of undisciplined minors above you using their room as a training ground for future battles from 4.30 am can be a problem. Unfortunately this a problem encounted commonly now as we travel the world and find more and more undisciplined children are taken places that they and there parents have no respect for.Rant over, Love the Ritz Madrid and if possible stay there once in your life it is a special place as far as I am concerned.
The hotel is excellent, the overall facilities and staff are great, but the staff, I am talking about people who was supposed to take care about my transportation to the airport, are very poor. I booked the transportation to the hotel in advance in a luxury Mercedes S class even paid in advance! Neither they delivered car, they were looking for my confirmation for 40 mins, not even caring that I might be late for my flight, they were supposed to give me car and deal with later to bill me or not at least, they even told me that I didn't book any car, even after I showed them the bill and confirmation from them! They gave me the Van not Mercedes S class, and they guy was so rude, and only apologized when he found the confirmation. So the hotel is great, restaurant and room service are amazing, but the guys who were taking care of our transfer were awful. Moreover, I was with my pregnant wife and 1,5 year old child, and it's very strange for Hotel with Grand Luxury level! They didn't even bring the stroller to the room when my wife asked them, and did it only after 4,5 hours when I came back to hotel and demanded them immediately to do that! So the wonderful stay was ruined in the end by these awful staff, but in general great hotel! And, by the way I was late for the flight!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 137 rooms and 30 suites
- Goya Restaurant (Mediterranean and Spanish cuisine)
- The Terrace and Gardens (open during spring and summer months)
- Wellness Centre including treadmills, step machines, rowing machines, static bicycles, free weights, sauna
- Meeting facilities
- Room service
- 1 double bed or 1 or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Maximum occupancy: 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Plaza de la Lealtad 5, 28014 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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