Silken Puerta de America
- What's Included
I visited two years ago and was blown away by the different designs on each floor, although I did find it a little impractical. This time round the novelty had worn off a little and the rooms seemed more tired. There were quite a few low level maintenance jobs that really needed doing (replacing light bulbs etc.) The 'tin' swimming pool on the roof is interesting! The sauna was cold however. That said, the hotel is still worth four stars for originality alone.A short walk to the tube, approx 15 minutes into the centre with a change of line.
The hotel room architecture is very good, I stayed in the second floor and the hotel service is outstanding.. people who work in his hotel are extremely helpful and take their jobs serious in taking care of the guests. (BEST thing in this hotel is the people who work their). The breakfast is also very good.I didn’t like the fact that their is no cattle with Tea and Coffee in the room which is a basic expectation in any hotel, also the water can’t be controlled well in the shower given the design of the room and it can end up ‘partially’ out in the room.Last thing the hotel is located 15 minutes always from city center by car.
I like any establishment that tries that little bit harder to create something new and different. Every floor of this hotel has been designed by a different architect to look distinctive and unique. I loved it.
Each floor of the Hotel is designed by a different architecture, so there are a lot of choices. I've stayed in 2 different rooms during my stay. The second room as at the first floor from Zaha Hadid. The room was definitely different in terms of architecture but not very functional :Room Opinion 1 - Could not find a place where my mac charger would fit other than the bathroom.2 - The Bed mattress was really bad and warn making it uncomfortable. 3 - Taking a bath, the water was un-controllable and wet the all bathroom.4 - Overall size of the room was smaller than the one i've stayed first in 11th floor.5 - The view of the room was over a road with constant traffic.Service opinionThe service was overall good except from the receptionists that were very un-friendly. All other staff was ok, but the mood of the receptionists was just terrible. They seam to be having a hard-time working there and always with very unfriendly faces and expressions. I could not see a smile during my entire stay. Is almost seamed they were doing me a favor by checking me in/out or replying to my questions.Overall i don't think this is a Hotel i will return to, mainly because i expect different things and specially a different service on a 5 star Hotel.
Silken Puerta is a amazing hotelEach floor of this hotel is designed by different and famous architects, right from the lobby to the top floor bar.They even give you a tour of the hotel to see how each floor has a different and a distinct design right from the entrance to the corridors.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Fitness Centre
- Gift shop
- Meeting facilities
- Business centre
- Internet station
- Room service
- Laundry services
- 1 double bed or 1 or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- In-room safe
- Internet access
- Maximum occupancy 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Silken Puerta de AmericaMadrid,Spain
- Hotel Contacts
- Extra Info
Avenida America 41, 28002 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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