Silken Puerta de America
- What's Included
Just loved it indeed. I stayed at teh Solken Puerta America for 1 night only. I stayed on the first and very impressive floor. This hotel is really different than the other hotels I stayed at. I had the feeling that I was sleeping in a igloo style room. the material gave a feeling of freshness. The internet connection was excellent and the breakfast delicious!
This hotel is completely different than any other hotel you have even been to. I had a "spacy" room - like you are in a space shuttle - all iron and super trendy. The corridor had the same interior. Every floor has another style. It is super done ! Nice terrace outside - great bar. Very friendly staff. Keep in mind that this hotel is not located in or near the city. So you have to take a cab and it is located near the highways, so you do not have a super view at all. But inside you have a super experience. I was here for travel and had meetings in the hotel, that was super convenient. I am not sure if you want to stay here for your holidays (because of the location).
this hotel was being renovated when we stayed which is never ideal - however they did marvellously distract us with fabulous service, exquisite food and wonder room spray (which you can buy). Unusually you get to choose what type of room you would like to stay in as each floor has been decorated by a different interior designer. This does lead to rather an extended faff at reception however as guests have to flick through "the i-pad of choice" which rather delays proceedure especailly for those new to the concept. Frankly all rooms and floors are equally weird - we opted for the Barbarella-esq all while floor 9 - all rounded corners and flickering lights. Rooms were comfortable but odd with bath taking centre stage. Service and food in main restaurant however was one of the best we have ever had in Spain - exquisite. Ample car park.
For the last day of a city trip to Madrid I stayed in the Silken Puerta America at the end of August, mainly because they offered late-check out until 18:00 for an additional (very low fee). The hotel was under renovation (pool, sauna and rooftop bar closed), but this isn't the reason that I won't come back again.I rather dislike that their rooms are aged. I've got a Junior Suite on the 9th floor: the carpet was dirty in the "living room" area, the door handle was loose. The curtains looked like cheap plastic shower curtains (which urgently need to meet a flat iron).The mattress in the room was very hard. I asked if they had other rooms with softer beds (knowing, that each floor is designed by some other designer, it seemed possible that there would be other kind of beds). I was told that all beds are equal in this hotel. Later that evening we needed to be transferred to another room because the electricity failed on the whole 9th floor; we got a room on the 3rd floor, and surprisingly the bed was way softer - hence the receptionist didn't told the truth when I asked.I think the Hotel is "Ok", but my overall impression, well, I expect a bit more from a 5* hotel.
This hotel is very different to what you would normally expect and I enjoy the quirkiness of it very much.The rooms are very clean and kept to a high standard.During our time, we missed out on some of the facilities, due to a much needed renovation. However, they more then made it up for it with the alternatives they provided. I felt the staff were fantastic and all went above and beyond what was required of them.Moving forward I think the hotel could start installing TV's with a Smart function, so that you can access apps like youtube or Netflix.The hotel is quite from the centre, but the metro is walking distance and is fairly cheap, so it wasn't an issue for us.I would highly recommend this hotel once they've completed their renovations and I will be booking with them again if I return to Madrid.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Fitness Centre
- Gift shop
- Meeting facilities
- Business centre
- Internet station
- Room service
- Laundry services
- 1 double bed or 1 or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- In-room safe
- Internet access
- Maximum occupancy 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Silken Puerta de AmericaMadrid,Spain
- Hotel Contacts
- Extra Info
Avenida America 41, 28002 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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