Silken Puerta de America
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Hotel decor is absolutely amazing and very quirky, each floor is different and completed by different designers.. Staff on the other hand are not that friendly and can do with a courtesy course on being polite and friendly!The Sky night bar was really lovely and the views amazing of your not scared of heights! Would recommend if you want style, but not the friendliest place I have been.
Great hotel, amazing rooms, delicious buffet breakfast, close to the airport and within very easy access to main attractions in Madrid. The bus/ metro station is just 4 minutes walking distance and a couple of stops to Sol/ Plaza Mayor. It has a pool and a well equipped gym for a quick workout while on vacation. Overall a wonderful stay at this hotel and would totally recommend.
When you first walk through a single automatic door you think you are in the wrong part but you then end up in reception which the staff are brilliant and friendly and speak perfect English better than me. My room was on the 3rd floor when you get into the red lighted lift it feels rather strange but then light appears and you are in an outside light and get great views. The door opened to a very dark foyer all black and artistic got to my room and it was fantastic electric blinds and curtains a massive bed which was extremely comfortable and I slept really well. The bathroom didn't have a bath but the shower was fantastic and made up for it. My floor was a little noisy in the corridor but didn't bother me at all.Overall I would stay there again but not for a holiday as you seemed to be on the outskirts of the city but worth a stop over
Although the bath was the biggest and deepest I've even seen, it was difficult to get in and out and very slippy. No comfortable areas to sit in the hotel.free airport shuttle was confusing, in the email it's instructs you to go outside arrivals to bus parking area - for hotels. The is a bus parking area outside on the left but the shuttle pick up is on the right. We waited half an hour in the wrong location, simply adding turn right as you leave arrivals to the email instructions would resolve this. This is for terminal 1 , I don't know the set up in the other terminals.
Never felt so familiar in a 5 stars hotel! The staff is lovely, friendly and helpful without stiffness. The timeless elegant design of the Silken Hotels is mixed with offbeat ideas of different famous architectures.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Fitness Centre
- Gift shop
- Meeting facilities
- Business centre
- Internet station
- Room service
- Laundry services
- 1 double bed or 1 or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- In-room safe
- Internet access
- Maximum occupancy 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Silken Puerta de AmericaMadrid,Spain
- Hotel Contacts
- Extra Info
Avenida America 41, 28002 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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