Silken Puerta de America
- What's Included
As usual, I selected this great hotel for my regular business travel in Madrid. Thinking I must have spent 50 nights there and still getting the question "Is this your first stay here".... not proposed to select the floor I would prefer, this time again. Being too tired to choose, I ended up in the Japanese black too dark room.... twin bedded instead of requested double... and still no coffee and tea facilities you even get in an Ibis... room temperature was 26deg ! Do I get tired of this hotel or is the hotel getting tired ? Nevertheless, staff is wonderful, breakfast is great and wifi is indeed of premium quality. Plenty of amenities but why reducing towels quantity for the last night?The room was noisy facing the traffic. You can open the top window but then it is like staying on the street with the noise coming with it.Air conditioning could not reduce the room temperature below 24 deg.Had to travel back at 5 am for emergency at home but the hotel did not take away the *next* and last prepaid night. So I am somehow disappointed with this stay and will think again for my next trip.But do not misunderstand this, the hotel is still a great place to stay.
A versatile Congress space that we used for 150 delegates. We divided the space in a variety of ways to meet the mix of upfront and workshop style sessions. The unique design of the bedrooms on each floor adds an original feel to the event and made the delegates feel special. The staff were courteous and helpful at all times. It is just 20 Minutes from the airport but is not central to Madrid city centre
Great stay at the Silken puerta america. We spent 3 days with our little one and it was all perfect. The room they chose for us was the best one, with round borders and all soft and with no danger for our kid. It was spacious and very clean. The bed was really comfy and there was no noise. Amazing breakfast with gluten free options.
The hotel is pretty, each floor designed by a different architect.But they messed up our shuttle service from the airport. No shuttle turned up to collect us and had to phone the hotel. They said one was on it's way but it sounded like they had lost my booking. No shuttle arrived and I had to phone again. I tried to clarify where we should be waiting but they were clear.They told us we had been waiting in the wrong place, but we had been waiting where our email confirmation told us to wait. As far as we were concerned, we were in the right right place!
Outside city center but easy access thanks to metro station at walking distance. Close to the airport and free shuttle service! Hotel staff are very friendly people and they are so helpful!Breakfast buffet was awesome!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Fitness Centre
- Gift shop
- Meeting facilities
- Business centre
- Internet station
- Room service
- Laundry services
- 1 double bed or 1 or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- In-room safe
- Internet access
- Maximum occupancy 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Silken Puerta de AmericaMadrid,Spain
- Hotel Contacts
- Extra Info
Avenida America 41, 28002 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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