Westin Palace Madrid
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This hotel is within walking distance from almost anything you might want to see in Madrid. Just across the street from national museum del prado. Rooms are very nice and even have an old-fashioned doorbell.
When I arrived with my husband for a weekend stay at the Westin Palace, the cost of the room + 15% more was blocked on our debit card. When we left we settled the bill, however we were charged AGAIN for the cost of the room even though they were blocking the original amount. That´s to say we were charged TWICE and the funds are still blocked on our debit card!!!This was over 2 weeks ago and nobody in reception has queried why there are monies being held against a couple that let 2 weeks before!!!Unacceptable farce where nobody wants to admit what they have done and are blaming it on "the system".5 star prices 1 star staff.
Although the lobby and dining areas are beautiful the rooms seem a little worn . There were only two towels for a room and few amenities. No shower cap, no cotton balls etc. There was no turndown at night.Whenwe complained they said these things have to be requested.Told reception desk only two towels he said you booked for two people.
I stayed here for a night, since it was conveniently located to reach anything in the center and later on to travel to the airport (shuttle bus very close).The hall of the hotel and its restaurant are very beautiful. A true classic in Madrid. Nevertheless I stayed in a room that was quite smal, views to a dark patio and it looked quite old for my taste. I guess it had not been renovated in several decades. Bathroom was completely below par with any other luxury hotel I had been to.One good thing is that I did not pay for the room since it was for work reasons. Otherwise I would be quite pissed to be honest. Renovate those rooms!
Our first visit to Spain and we were fortunate to book this hotel. It is located in the middle of everything in Madrid, walking distance to many museums, parks and the train station. The hotel itself is beautiful. The room was spacious and the service was excellent (free coffee daily and really good coffee too!). We had a third family member with us and we were given a cot for the person to sleep on. They called it a "cot", but it was the equivalent to a very good twin sized bed.The front desk was very friendly and gracious when we had questions. The weather in October was perfect.This hotel is highly recommended.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 468 rooms and suites
- 2 Restaurants, The Asia Gallery (fine dining, Cantonese cuisine) and La Rotonda (regional and international cuisine)
- Starbucks coffee shop
- Westin Gym with stair steppers, rowing machines, stationary bicycles, treadmills
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- 1 double or 1 or 2 twin Westin Heavenly beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- In-room safe
- Maximum occupancy of 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Westin Palace MadridMadrid,Spain
- Hotel Contacts
- Extra Info
Plaza de las Cortes 7, 28014 Madrid Spain
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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