Eden Au Lac
- What's Included
I stayed here on a recent business trip. If you enjoy a travel back in time, superior service and good traditional Swiss hospitality this is the perfect hotel. It's a smaller hotel, belongs to the Small Luxury Hotel of the World organization, but nearly everything is reminds you a bit of a travel back in time. Even the room keys are keys with a heavy brass key chain, which you can give to the reception when leaving the hotel. The staff of exceptionally friendly, helpful, and very attentive. The room (I got an upgrade to a room with view if the Lake - and therefore the street) was very nice, the bed very comfortable, the interior has a very classic touch to it.The breakfast buffet (which is pricey, but then again it's Zurich) is very nice and has a good selection. The staff here also is very helpful. Only the lounge/bar area is a little strange, in term a if interior design. For some odd reason they tried to put a modern twist on things and combine all sort of decorative elements and modern lighting which makes it look weird. But, obviously this not really important. Also, unfortunately there is no Gym on site. Bottom line, for someone who is looking for the good old world of classy travel this is a very good choice.
This hotel has touched our souls! My boyfriend has been visiting this hotel since his childhood and we went together last January and it felt like home. Excellent service, very cozi and elegant room, clean, with a fantastic view of the lake! Can't wait to go back
This hotel deserves its five star rating without a doubt. Excellent dinner in a breathtaking atmosphere and flawless room service made our stay at Eden au Lac an unforgettable experience. We will come back for sure!
A disappointing stay for us. Expecting 5 star service and accommodations and happy to pay the price for them, as our night in Zurich was to be a celebration, we were more than let down to arrive and find that Eden Au Lac is really a 3 star old hotel with 3 star service. At a 5 star hotel it is all the little attention to detail and exceptional care for the guests experience that matters. So little things like this aren't expectable:On arrival we were asked if we'd like some tea. We gratefully accepted but then after the receptionist had a conversation with another employee (in German - so I don't know what was said) she said "I'm sorry there's no tea but there's water in your room."Our reservation was for 3 of us but we were told we needed to pay extra for our daughter as she wasn't on the reservation. Later we received a phone call saying that yes, we were correct, she was on the original reservation. We had a good meal with very inattentive service in the lobby bar. At one point I had to go looking for our server so we could make some requests.Check out is noon and we requested a later check out 12:30. We were told ok but please hurry as others need the room. Then the front desk called us at noon to remind us of the noon check out.The rooms are small but clean. There are no special amenities as one would except-not even comfortable beds with extra blankets.No one asked us how are stay was when we checked out.If the hotel presented itself as it is - a clean, friendly 3 star hotel and charged us the going rate it would have been fine. But as our room cost more than a night at the FourSeasons in Florence it was not even satisfactory.
Well a good hotel, however the 5 star rating puzzles me. Service is ok but not excellent, room was ok but not excellent, as a matter of fact old fashioned would apply. Hygiene well.. to my shock I found that on the velcro (!!) on my bed hairs were stuck, their place of origin to be determined 😵
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 50 rooms and suites
- Breakfast Room
- Meeting facilities
- Business centre
- Room service
- 1 or 2 twin beds or 1 king bed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Satellite television
- Computer/FAX Hookups
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Eden Au LacZurich,Switzerland
- Hotel Contacts
- Extra Info
Utoquai 45 8008 Zürich, Zurich 8008 Switzerland
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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