- What's Included
Blue sky,green water and white sand. My idea of paradise. The water is calm and the bottom is completely sandy..no rocks to hurt my tender feet. The hotel sits directly on this glorious beach. Our room was spacious and nicely furnished. The open air restaurant overlooking the beach was great for breakfast. We have visited several times. The prices have been quite reasonable for this expensive island. Also great snorkeling about a 20 minute walk down the beach. We just swam out a very short distance to a coral reef with many varieties of colorful fish.
Stayed 4 days/3 nights and the entire staff from the front desk to the bar were very nice and accommodating. They went out of their way to check - in with us every day to ensure things were going well and called our dinner reservations in for us at the sister hotels each day. The Beach House was full one evening for dinner and they called several times throughout the day to see if any tables became open for us. All staff are super happy and Deon, the bartender, was so fun and on top of food/drinks. The grounds staff climbed a tree and cut down fresh coconuts for us. Dinner was delicious with various fresh choices. Impressive for all-inclusive. The seafood stew is incredible. Hotel is very clean and fantastic oceanfront views. Felt like an authentic Caribbean trip, not just some huge high-rise with American Chinese food for dinner and too many guests. Well done Alexandra and we are thinking of you during this difficult time. Deon, we hope you get your trip to NY. You deserve it.
I am extremely disappointed in the Alexandra. On the Monday morning before Irma (Thurs night arrival TCI), I went to the hotel to make a reservation for the storm for anytime available whether it be just 1-2 nights during the storm or 3 plus nights. I was supposed to be in Grand Turk that week but had cancelled. The Alexandra front desk service was very cold and tight lipped. I was only told that they were not accepting any reservations. I asked if they were full and they confirmed that the hotel was not full but they could not comment further. I understand they have to strategize if a storm is bad with moving guests to other rooms etc but they didn't give me any information or encouragement as to when I should check back and I knew that they would be taking new reservations as the storm approached. In fact I met people that were able to make reservations; well off British homeowners. They said that they were "locals" and that's how they got reservations. And they got reservations after I had gone to the Alexandra. I really hope that they weren't cherry picking. At the hotel I did end up staying, I met others who got the same cold shoulder from the Alexandra. The father just wanted to put his family in safe keeping and they were refused as well even being told again when questioned that the hotel was not full. It's September - most hotels did not have high occupancy. This harrowing experience just let you see the best and worst of hotel management, staff and policy. Thankfully where I ended up staying had amazing staff that took care of guests and worked round the clock to take in those in need. I'll be posting other reviews. I do look back and have one laugh from the Alexandra. When I asked the front desk if I should check back later about reservations when the storm path is more determined, she said we'll probably have more information, you know when it is by the Bahamas....
We were evacuated to Provo the night prior to Hurricane Irma and were stuck at the airport with no hotel reservation. A very helpful person at another hotel made several phone calls for us to find us accommodations. He talked to someone at the Alexandra Hotel and made a reservation for us. We were standing right next to him when this phone call was made and can confirm the conversation and the reservation made. We were driven to the Alexandra Hotel via taxi. When we got there, a very unhelpful front desk manager told us that we had no reservation, there was no person there with the name of the lady that took our reservation (he speculated that the reservation was possibly made through their central reservation office not located on the island), and that the decision not to accept further guests ahead of the hurricane was a corporate one and there was nothing he could do about it. The hotel was not closed, there were many guests there at the time who would ride out the storm at the property. By now it was 6 pm, the night before the hurricane was expected to make landfall, and we had no place to go. We spend an hour in their lobby, asking what we should do, and the attitude was "it's not our problem", Under the circumstances, the stone faced and unhelpful behavior of the front desk manager was shameful and completely inappropriate. This island (and certainly this hotel) relies on tourists to survive, and to so blatantly turn someone away (who in all good faith thought a reservation was made) in an emergency situation is just wrong. Shame on this corporation for not allowing their staff to make an independent decision in such a situation, and shame on the staff at Alexandra for the inflexibility shown and their unwillingness to help. Only after I started writing down everyone's name did the manager jump into action with a minor offer of help (he gave us the number of some other place that could possibly accommodate us). By then my boyfriend had spend 40 minutes on his cell phone, using the yellow pages they provided, and called every hotel on the island himself, and finally found someone at Beaches Resort who took a reservation (read that review to find out how Alexandra could have generated tremendous good will with a different attitude). My advice: don't bother with these guys.
Not too long ago my husband and I got married at Alexandra Resort in Turks and Caicos. We had such a wonderful experience! The wedding coordinator Shauna Wilson, did a great job planning the entire wedding for us. We had a beautiful dinner on the beach with spectacular views of the aqua blue water. Our waiter was very sweet and cater to our every needs. The hotel also complimented us a huge two bedroom two bathroom suite, with ocean view on our wedding night. That was a surprise that we didn't expect. I believe that was our wedding gift from Shauna. If you decide to get married on this beautiful island at this resort, I definitely recommend you ask for her. The rooms were very nice, specious, with cathedral celling. The housekeeping did a great job cleaning our room. People at the resort was very nice and helpful. If you ever visit this island this resort is the place to go. The pool had a swim up bar, and each night the hotel had something to do on site. The conch salad at the hotel restaurant was delicious, it's making my mouth water as I think about it. The ocean there was crystal clear and warm. The beach went on for miles. The sand was very soft and looked like powdered sugar. It was such a great experience and wished we never had to leave. Thank you to everyone there and we hope to come back soon!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 155 Rooms
- Fitness centre
- Non-motorized watersports
- Scuba diving (fee)
- Tennis courts
- Activities Coordinator
- Tour desk
- Currency exchange
- Gift shop
- Laundry facility
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- DVD Player
- Balcony or Terrace
- 1 queen bed
- Garden or Ocean View
- Living room
- Ceiling fan
- Bathroom with tub
- Maximum 2 adults or 2 adults and 1 child
- 2 single beds
- Ocean view
- Living room
- Ceiling fan
- Bathroom with shower only
- Two twin beds can convert to king
- Maximum 2 adults or 2 adults and 1 child
Resort Location Map
Alexandra ResortProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Princess Drive Grace Bay, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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