- What's Included
Dericka made our trip better. The first two days were rocky with a leak in our room. Dericka continued to appease and assure us that things would be taken care of. Amends were made with a complimentary 30 massage for 7 adults in our party of 9. The massage was great. Our housekeeper Norguesse was excellent the two rooms we booked were always immaculate. Harry, Wesley and Amos were sweet and attentive with our cares on the beach! The all-inclusive was just rolled out and wasn't very good. There are many kinks to work out like if you advertise Shrimp and Lobster on the menu but it wasn't available due to being out of season as we were told. While other restaurants on the island had this seafood???I would definitely not buy it again because service at the restaurant Asu took on average 1 hour before we got our food. The waiters on the beach were hard to find and once found they disappeared. Day 3-7 were a little better. Overall I would only go to Alexandra to say hi to Dericka! She should be promoted to hospitality training for front desk staff and staff all around. She made our trip better.
We stayed here for our 20th anniversary and did NOT do all-inclusive, and after arriving and having a truly awful experience with just dessert and coffee at Asu (on site restaurant) on our first evening, we ere convinced that this was a great decision. The beach is amazing and we appreciated the opportunity to borrow snorkeling equipment and bikes. (Though the bikes probably need to be replaced as many were rusting and were clearly older.) The room was slightly smaller than expected, but adequate and very clean and the bed was very comfortable. Our Ocean View was a bit of a stretch. The towel service was great at both the beach and pool and the beach furniture was very nice. We loved the yellow umbrellas. There is no on-beach food or drink service, so you have to go up and get whatever you want. The drinks were fine, but inconsistent and we found that they ran out of key ingredients regularly so you had to adapt your order. (ran out of mint early one afternoon for example.) Overall the front desk service was good and friendly, but otherwise the service across the resort was just ok. The restaurant service was some of the worst we had on the island, with the exception of the Saturday night beach barbecue where the food was good and the service attentive, though the pitcher of rum punch as advertised on the flyer turned out to be just a glass unless you wanted to pay for more. I also had a deep tissue massage at the on-site spa. It was amazing!! We ended up renting a car and exploring the entire island, so this was a well-located home base for us with a great beach, nice room, very friendly gate and front desk staff. It was safe, seemingly well-maintained, and reasonably priced.
Everyday I was greeted with a bright smile and a good morning from vivandieu he is so nice and I saw that many guests were pleased with him and his work I saw that he was always willing to help guests and looking to see if anyone needed anything. With a friendly attitude everything he did with happiness I never saw him without a smile. Vivandieu I thank you for making our time at the pool the best it has ever been!
This was a last minute trip for two sisters and our teenage daughters. From the refreshing welcome of fragrant cool towels, champagne and soft drinks, until we had to leave, we were treated as valued guests! The staff at Alexandra Resort went above and beyond at every turn to make sure we were well cared for and enjoying our time. Unlike other resorts where you might not even see the same person twice, we were greeted at every turn by name, and the staff even asked about the activities they knew we had enjoyed the day before. We definitely felt the personal touch and effort to ensure our satisfaction with our stay. The restaurant ASU was fantastic, and again the staff greeted us each morning to assure us that they were here to make our stay pleasurable. And they definitely succeeded! The water sports were all included, so we enjoyed snorkeling and paddle boarding each day. There was also a fun trampoline raft to swim out to, and a water lounger as well. And there were always plenty of towels, lounge chairs, and umbrellas at the beach. The staff was always willing to move or set up more chairs if you wanted them in a different location - unlike some places where you can never find staff at the beach, Alexandra Resort always had plenty of staff available. The pool area was equally fantastic! Large pool to cool off by on our way to the room. And again the staff was present to ensure any needs were immediately met. The grounds were maintained constantly, but not by use of loud equipment or distracting noise. This resort is a gem! We truly can't wait to come back, and will definitely be sharing our fantastic experience with all our friends and family! Thank you Alexandra Resort for giving us such fantastic memories of our girls trip!
Beautiful beach on Grace Bay. Kevin is always smiling and welcoming. Wesley was helpful and Miley kept our fridge stocked. The room has a stale odor of mildew. Luckily we brought a candle. We had a roach in the room but it is an island getaway. Luckily it was only one. The property is clean and the grounds well kept.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 155 Rooms
- Fitness centre
- Non-motorized watersports
- Scuba diving (fee)
- Tennis courts
- Activities Coordinator
- Tour desk
- Currency exchange
- Gift shop
- Laundry facility
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- DVD Player
- Balcony or Terrace
- 1 queen bed
- Garden or Ocean View
- Living room
- Ceiling fan
- Bathroom with tub
- Maximum 2 adults or 2 adults and 1 child
- 2 single beds
- Ocean view
- Living room
- Ceiling fan
- Bathroom with shower only
- Two twin beds can convert to king
- Maximum 2 adults or 2 adults and 1 child
Resort Location Map
Alexandra ResortProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Princess Drive Grace Bay, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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