- What's Included
To be honest and up front, we never got to stay at the Alexandra. This review is solely based on the company's unwillingness to address or help resolve a situation that we had due to the hurricane that hit TCI. Hopefully this is not indicative of their service and responsiveness at the actual resort.We had a certificate from the Alexandra for a 3 night stay that expired at the end of November, 2018. We had booked our rooms for early November many months in advance in coordination with a live-aboard dive trip. After the hurricane Irma we checked with the resort and found that they were planning on reopening in mid-October, well in time for our trip. When Maria skirted the island we were concerned, but found that the Grace Bay resorts were not impacted. So we were very surprised when we found out (not from the resort, which did not attempt to contact us) that the opening date moved to mid November. We contacted the resort in an attempt to make alternate arrangements through them or have them assist us in securing alternate lodging. They were basically unwilling to do anything to assist us, and told us that the certificate we obtained from them was going to expire and that it was our loss if we could not reschedule. They offered to extend the expiration date one month since they wouldn't be operational for the majority of November, but that did us no good since we were tied to the dive trip in mid November. Long story short, we ate the cost of the certificate and rebooked with the Sands at Grace Bay. They were very accommodating and helpful with our last minute reservations. While at the TCI we went to the Alexandra and noted that they had in fact not sustained any additional hurricane damage but had decided to do some optional work on their property during this time due to low occupancy. We looked at the resort and it seemed nice enough, but nothing special compared to the many other resorts on Grace Bay that were up and running during our visit.Again, this may be a nice resort, but the customer service that we received was so abysmal that I cannot recommend this place to anyone.
The resort reopened after the hurricanes just one day before I arrived. Only one building was open but everything was perfect in that one, and the restaurant, pool and beach areas were up and running. Everyone from the manager to the gardeners went out of their way to ask if I was having a good time. They seemed genuinely happy to be back in business and greeting guests. I was welcomed at every turn. I travel a lot and this was the most genuinely warm reception I can remember. I got a good deal with their new all inclusive plan. Food was excellent, service was great, and they were not stingy with food or drinks. Wish I could have stayed longer.
The most beautiful beach and sandThe rooms are small for the priceSomething nice it has a frigde - use it !Food for breakfast is not too goodWe ate only onceBetter to buy your good bread and fruts in a marketFood in restaurant in front of the beach nice but food only averageGo on thursday to the festivalGreat place and food!
My husband and I had our wedding at the Alexandra Resort and our guests are still talking about it months later. Matter of fact, they're all requesting a reunion (we're coming back, Shauna!) The wedding was perfect. I tried to manage my expectations considering I wasn't local to plan the wedding, but Shauna did better than I ever could have done. First of all she is amazing to work with - always available, very responsive, and just a genuine person. By the end, I would consider her a friend and sad to not have communication with her. We did have some issues early on with signing the contract. I typically wouldn't mention this, but I do so with the intent of letting you know that once you get through that process, you get Shauna and she's amazing. Follow your credit card closely, we were charged for a lot of guests rooms, but they quickly fixed it. Sometimes this was frustrating, but then we got to the resort and I easily forgot. They couldn't have done a better job. My flowers were gorgeous, the food was delicious, the setting was unbelievable and our pictures turned out better then I could've imagined. Don't hesitate to plan your wedding here!Regarding the resort, I was pleasantly surprised. My husband and I tend to use VRBO often, but a resort was better for kids, families and a wedding. We loved the resort - everything was well kept, our room was awesome and so spacious with a view I could wake up to every morning. It's walking distance (on the beach) to some really spectacular restaurants. So much for kids to do. Everyone that works there is so kind! Really we loved it so much - I promise you won't regret booking a wedding or vacationing at the Alexandra. I will say, spend the extra money and get oceanfront - absolutely beautiful. We love T & C! Thank you, Shauna for making our wedding day perfect. Recommendations:Flowers: Ernst from Flowers by EA (don't even question this - work with him, he does amazing work)Pictures: Ileana from Attimi Photography. She is so nice and wow, super impressive. We originally bought a small package not knowing what to expect and ended up buying all of the digital prints and a beautiful wood album. DJ: DJ Dayoh. So fun!! He made the wedding - plays great music. He' s not your typical wedding DJ - everyone was on the dance floor! The wedding could've gone on for hours longer. Anyway, thank you again! We will never forget how amazing you made our wedding day and neither will our guests.
My review is slightly delayed, but I still felt I had such positive things to say it needed to be written. We went to Alexandra after a stressful experience in a villa and truly thought our vacation could not be salvaged, but we were wrong. The suite we stayed in was beautiful, the all inclusive option was great, and the service was outstanding. It was great that we had the option of using the paddle boards, trampoline, etc at no extra cost. The ability to go to the other resorts and participate in things like the s’mores bonfire only added to the experience. Finally, I have to say what really drove me to write this review was how great our service was at the restaurants. Edmond was our waiter for almost all our meals and was so friendly and helpful. Great servers like him make such a difference in any experience!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 155 Rooms
- Fitness centre
- Non-motorized watersports
- Scuba diving (fee)
- Tennis courts
- Activities Coordinator
- Tour desk
- Currency exchange
- Gift shop
- Laundry facility
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- DVD Player
- Balcony or Terrace
- 1 queen bed
- Garden or Ocean View
- Living room
- Ceiling fan
- Bathroom with tub
- Maximum 2 adults or 2 adults and 1 child
- 2 single beds
- Ocean view
- Living room
- Ceiling fan
- Bathroom with shower only
- Two twin beds can convert to king
- Maximum 2 adults or 2 adults and 1 child
Resort Location Map
Alexandra ResortProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Princess Drive Grace Bay, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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