- What's Included
Just came back from Alexandra resort.All inclusive was a joke. Every time I ordered something, waitress said they were out of it. Extremely slow service and very poor attitude. We met some friends who were renting from private owner of the Alexandra Resort.. They sat down and tried to order a drink Bartender said no only for all resort guest. The guy next to us was from Sands resort next door he ordered a drink The bartender took his money. When we asked why you didn't give our friends a drink who was renting from private owner at Alexandra,bartender said the management said don't give the private owner's guests any food and drinks however management said we can give food and drinks to any resorts guests on Island. This is discrimination and causes bad energy at resort. We came here 3 years ago and Resort was perfect, but now its bad news. Food here is lousy and cant believe what I paid for the all inclusive and what I got. I got no bargain as far as price. Think again when doing the all inclusive. More money than its worth!!
Just returned from a family vacation at the Alexandra resort, which included the blue haven, and the Beach house. All three were nice but we preferred the Alexandra. Awesome service, great food, clean and spacious rooms, and the beach was superb! Thanks to Kevin, Rommel, Marcson, and Cavita just to name a few who made our stay awesome, super nice, great service! Never had to wait for a drink or a meal, contrary to what I read before our trip. Will definitely return!
We flew in on last Friday 8/11 and stayed until Monday 8/14. Upon arrival we were greeted by Reo the bellman with a nice cool cloth and a glass of Champagne which instantly brought smiles to our faces preparing ourselves for a weekend of relaxation. Once directed by Reo to leave our bags and check in we made our way inside where we were greeted by a few faces, Antonia (Sorry if misspelled) who began the check in process with a smile but later handed over to a young wonderful gentlemen whose name escapes me at this time but we do know he is born and raised in the islands and is in Law School in the U.K. He greeted us with a smile and made us aware that our room was not quite ready due to us arriving rather early but we were more than welcome to walk the property and return when a little later to check in. No problem whatsoever as My girlfriend and I were just so grateful to escape our daily lives to enjoy the island life. Walking the property we noticed well maintained landscape and amenities. The pool was very enticing with the swim up bar which we laughed knowing that would later come in handy. We walk back in about 20 minutes later to our luck that our room was ready thankfully. We thanked our friend who attentively checked us in earlier than expected. Booking a partial ocean view room we were not expecting too much. We entered to such a clean felt room with soothing scents of "freshness." Balcony provided a view of the pool as well as a section of the ocean between the other two buildings which was nice.Here is where my comments change directions a little bit. Being within the hospitality business ourselves, we tend to critique things differently wherever we go because we like to take ideas back to our resort or find different ways of doing things, i.e. Banquet setup, amenities, F & B, etc. We first made our way down to the pool to enjoy before setting out towards the beach. We make our way to the swim up bar where there really isn't a set bartender more so a floater from the mid-shift lunch to dinner transition that periodically checks out there for patrons in need of beverages. After waiting at the underwater seats for about 10 minutes another couple swims up and we were all collectively greeted and served. Ordered two margaritas, one frozen strawberry, one regular on the rocks. Come back 10 minutes later to two strawberry, one on the rocks/ one frozen. Miscommunication, no big deal. Ask for tab from our slightly stale inconvenienced "bartender/server/fill-in." Assuming she was just having a bad day we move on, heading down to the beach where the vibe has changed, gentlemen of security and towel duty on the beach were happy, pleasant, as we would expect for anyone working on such a beautiful beach. In an attempt to relocate our umbrella on our own I was quickly greeted and assisted. Lovely. time passed by to around cocktail time ( 4:00 - 5:00ish) Walk up to the outside patio bar by the outside kitchen ( Very neat) to about 4 patrons at the time and one bartender whose name I don't know but he rocks some pretty nice sunglasses. Upon seating, we were under the impression he may have been a little busy so we weren't expecting to be taken care of right away. Patiently waiting. 5.. 10... minutes go by, not a "I'll be right with you" or anything. finally we are presented menus and then left alone again. Bartender seems flustered but never really works with a sense of urgency which was odd. also odd having one bartender in the afternoon of a Friday that services his own patrons as well as dining areas. Finally comes over, gets our drinks and food order because we were getting a little impatient (which is extremely hard for us to do mind you.) Again seemingly inconvenienced by our requests. Somewhere along the lines of putting in the order and the ticket reaching the kitchen there was an error. Food doesn't come for roughly 45 minutes or more. in the midst of this we witness our bartender go and literally yell at the outside cooks over our food which was a little unnecessary in front of us and other guests. Got our food and a drink on him with a slight apology which was respectable. Figuring he was just having a rough day we signed our bill generously. Following day we hit the beach loving the water and chairs, location, etc. decide to eat inside for lunch being it was extremely hot outside and opted to try somewhere different. Arrived around 11:50 and understood they were not ready but we just wanted shade. Sat at a high top, grabbed some of the citrus water on the bar. Observed the staff just lackadaisical walking around talking which is to be expected for service staff waiting for time following opening procedures. We are greeted with menus by our server who seemed in a better mood than the last two which was nice, she gets beverage orders and shortly returns to them. kindly letting her know one of the menus has the same menu on both sides which she kindly thanked me. food then came a little sooner than the previous experience and service was better.Dinner was a Caribbean BBQ Buffett that we last minute reserved because we were unsure of what our plans were and didn't feel like making decisions. Kindly asked for an 8:15 reservation for 2 by the hostess who graciously granted it. We went to changed and came back down short time later. She checked us in and directed us up the pathway to the dining area where we waited to be greeted with further instruction. Family ahead of us was placed by the outside kitchen where the patio furniture was located. shortly after that we were greeted and told there wasn't a table ready yet ( two dirty tables in sight that had yet to be cleared that we observed during our 5 minute wait.) We were then offered a place by the previous family mentioned where only lighting was candles, we weren't picky so we agreed to be seated there. upon seating we had roll ups placed down for us. No water glasses or service happened from that point on. Trying my best at this point to provide a logical understanding as to why this is consistently happening but can fathom it considering the price paid for this stay. I went an fetched us some water from the bartender. Went and got some food which wasn't crazy good but wasn't bad. Atmosphere was nice with the entertainment and staff dancing with the children. Can't complain about that. Following all this what seemed like a bad dream, we experienced the exact same inconvenienced service and unpleasant attitude from 3 different bartenders. Neither myself or my girlfriend are ever ones to complain because we genuinely understand the lifestyle of hospitality and work put in but considering both of our backgrounds are in the Food & Beverage Industry at an equally as beautiful resort in SW Florida it pains us to see what was displayed at such a potentially beautiful place. Maybe it was a bad weekend, or a weekend or trial and error with new ideas but whatever it is, honestly, needs to be looked over and addressed. Hold staff accountable for ensuring their guests enjoy themselves. Put them in the guest shoes. People come here from all over the world. Make them feel like they are in the presence of paradise. Wishing you luck on future endeavors. All in all I can say that the front desk gentlemen studying Law in the U.K as well as the ladies (Jasmine and ??) who provided my first couples massage were outstanding and are not given enough praise for their ability to provide fantastic service and welcome to guests. I can honestly say everything outside of the F & B outlets were outstanding. I'd invest heavily in a new structure or service for your Food and Beverage staff or possibly begin holding your managers accountable for their staffs ability to provide adequate service. Also I have read the other bad reviews on this thread before adding my own experience and would personally like to make it known to whomever the replier or "Director of Sales" is that, becoming defensive on anything negative that is stated on these reviews and displaying responses with a negative and defensive context to them isn't just unprofessional, but honestly embarrassing for the company as a whole.Truthfully hope this helps. Didn't write it to be a pain or irritable guest but to provide constructive feedback that I hope would be given to myself and/or my property in the business. Would absolutely stay again but would seek different dining venues. Great job to everyone else!
Booked our stay here thru Jet Blue Vacations and I can say it was a great choice. We opted for the all inclusive option which they just started in June. Let me say it was a great choice. From the minute we got there we were treated superbly. Greeted with a cool towel and a choice of drinks. I chose the champagne. Check in was a breeze and we were taken to our room by one of the staff. The room was perfect. queen size bed, washer and dryer in the room, microwave, full kitchen sink, coffee maker, fully stocked mini fridge which they kept full everyday and since we got the all inclusive we could drink all we wanted from it. Our garden via room overlooked the pool which was great. The pool was very nice and clean and very well maintained. Plenty of chairs and towels. Just show your wristband and give them your room number. We were in room 4303. The beach was amazing plenty of chairs and umbrellas free non motorized water sports to do (paddlebaoards, kayaks, snorkel stuff, rafts, tubes) and tons of other stuff. The beach staff were great. If you wanted to do parasailing and banana boat rides three were plenty of options. The bar was great. Deon was a great bartender who made awesome drinks. Along with Wesley Snipes. I forget the names of the other bartenders but they were great as well. I want to give them credit by naming them but my mind just drew a blank. My hats off to them for the great service. A big shout out to Kevin who I think was the manager of the restaurant. He was a great host always checking up on everyone making sure we were being taken care of. He really went above and beyond in everything he did. If anyone from the Alexandra deserves recognition it is him. Give that man a raise cause he deserves every penny. He is a really good guy. Who cares about service and satisfying everyone. All in all I loved this place just a few things that I I would recommend improving. There is a poop swim up bar that I never saw anyone at. Its like going to waste I say use it it would be a big plus. Maybe some more local food options or perhaps making another restaurant. Not mandatory but just an idea. Food was pretty good. Did not have a bad meal. Pizza was pretty good too. Also heres a big one. I think there should be beach side service for people on the beach. That would make things a thousand times better with the Alexandra. It kind of got old walking back and forth to the bar when if there was an option for someone to ask if you needed a drink or something it would have been great. I know they are still in the infancy of the all inclusive option and probably working out the kinks with everything. All in all great experience. Would I stay here again hell yes I would. Im already planning my next trip here. Highly recomend it here. I think in my opinion its your best bang for your buck.11 Keep up the good work Alexandra resort. You have gained a loyal customer and would love to see you keep improving in the future. Cant wait til our next stay here.
We had the best experience at the Alexandra Hotel. From the clean beautiful room to the friendly staff. Food was excellent. Beach was beautiful w chaise lounges. The bikes were a nice treat to ride into town. Several activities at the hotel in the evening. Krishanah at the front desk was exceptional. Lemenko was helpful as well. Security personnel were visible. All in all I would recommend the Alexandra Hotel. The boat ride was a lot of fun diving for conch and other fish. The aqua waters were gorgeous.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 155 Rooms
- Fitness centre
- Non-motorized watersports
- Scuba diving (fee)
- Tennis courts
- Activities Coordinator
- Tour desk
- Currency exchange
- Gift shop
- Laundry facility
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- DVD Player
- Balcony or Terrace
- 1 queen bed
- Garden or Ocean View
- Living room
- Ceiling fan
- Bathroom with tub
- Maximum 2 adults or 2 adults and 1 child
- 2 single beds
- Ocean view
- Living room
- Ceiling fan
- Bathroom with shower only
- Two twin beds can convert to king
- Maximum 2 adults or 2 adults and 1 child
Resort Location Map
Alexandra ResortProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Princess Drive Grace Bay, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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