Beaches Turks & Caicos
- What's Included
- All Inclusive Features
This was our 4th trip to Beaches in TCI, and we remain very happy with Beaches. There are several reviews out there that are less than favorable, and I will address some of the issues, and then discuss a few specifics of our trip1) Cost - Turks is an expensive island. It costs a lot of money to get food there. As a result, Beaches is expensive. There is no doubt about that. If you want more affordable, go to Florida where they do not have to ship everything in2) Quality of the food - at every meal, we found items that were just good, and items that were excellent. I never had anything that was less than good and enjoyable. This is not a place where you can expect everything to be 5-star, but it is solid and you will find meals that are memorable. The best meal we had beginning to end was at Sky Lounge (adults only). Every item was wonderful.3) Waiting at restaurants - we went to dinner every night between 5:30 and 6:30, and never had to wait for a seat. There were many times when we could see the restaurants filling up after that. I can understand that people may not want to wait at all, but it is impossible for a place like Beaches to have capacity to feed the entire resort at the exact same time. Eating a little early and doing other activities after dinner was better for us than activities until 5 or 6, then a late dinner.4) Courtesy of the staff - I had heard some complaints, but have no idea what these people were talking about. Maybe there has been a recent change to improve service, but staff were courteous and helpful and almost always said "hi" when passing us on the walkways etc.Specifics1) We stayed in Salt Cay Villas - 2 parents and 3 "children" (23, 19 and 13) - the room was nice, but a little small for this group even though the booking material indicated it would be adequate with a roll-away bed. Also, there is one bathroom area in the main bedroom, with a door on the toilet room but no other privacy other than closing the bedroom door. The location was great, but I would choose a different room next time for our group. We were ocean-front, and had the view of weddings most afternoons right outside of our patio. Entertaining, but also could be inconvenient at times2) Snorkeling - great trip, but you have to reserve time the day before. The sign-up opens at 7. Early in the week, we signed up at 8 am for the next day, but later in the week all spots were filled by 7:05 am.3) Diving - great staff and solid diving locations. It seemed as if it was easier to secure diving times this trip compared to last. I am not sure if they added boats/trips to handle the demand, but we got to dive as much as we wished4) "Chair saving" at the pools and beaches - this is discouraged but still happened. If you get to the pool after breakfast, you are likely to see all chairs (or at least those with an umbrella) with items or towels on them by then. There was one set of covered chairs on the beach that a family kept for the entire week, right in front of our room - quite annoying as they would keep their personal items on the chairs over night. There were large periods of time when there was nobody using that area, but the use was blocked5) Jerk Shack - great addition since our last trip. Wonderful jerk pork. A great idea was to get a pack of that, take it to the pizza place and add it on top of a cheese pizza. Yum!!! (and I am sure super-healthy)6) Island time - there were several times when the restaurants opened 5 to 10 minutes later than the posted times. Not a huge deal, but if you are trying to eat a little food and have it settle before getting on the boat for a dive trip, the extra time would be comforting.7) Airport - when leaving on Saturday or Sunday, you will arrive at the airport several hours early and find that the waiting area is very very crowded (even with the upper area now open) and find that many people have to stand or sit on their luggage. There was some seating outside on the upper area that was relatively open, but it was hot, and maybe not ideal if you are getting ready to get on a plane. I have heard that travel on a weekday negates some of that crowding if you are able to fit that into your schedule.
Turks & Caicos has the best water anywhere! 84 degrees no waves and clear. Having the butler service tops off this vacation. No worry with getting great beach accommodations and dinner reservations. We had two butlers Richard and Romano. They were both great. Richard paid so much attention to what we liked and did not like it made our vacation seamless. If you can afford it I highly recommend using the butler service on any Sandals/Beaches property.
My family of five, two adults and three children aged 4,5 and 6 stayed here for 12 nights between July and August 2017, we also got married! We stayed in the Caribbean Honeymoon concierge suite for the duration.Firstly I should say that after a ridiculous amount of research I chose this holiday as much for the childrens' facilities as for our own enjoyment, everyone with kids will agree if they're happy so are you. Two of my children have learning difficulties and I was very apprehensive about going away and utilising kids clubs, but both myself and my now husband, knew it would be essential if we were to have any sort of a break. And with that I can happily report, we were not disappointed. All three of my children were allowed to be part of the younger Camp Sesame, for ages 1-4 and this was the perfect fit for them all, and such a relief they could be together. My nearly 7 year old is still in pull ups and there was no fuss made about this, nor suggestion of our having to take on an additional one to one (which reassuringly was available at cost). The staff at camp sesame pretty much made our holiday. They were understanding, caring and welcoming, always. The kids were keen to return time and again and even when they had a wobble and didn't want to go everyone was patient and didn't make us feel awkward for changing our minds. They take the children to lunch on a little train and engage them in activities throughout the various villages. I thought this was fantastic not just for the variation but it also meant we could see them throughout our stay and therefore we were confident they were happy and being well looked after. There is always the paranoia for me at least, of what goes on behind closed doors, particularly when two of my three have difficulty communicating. Anyway, I just want to give the thumbs up to anyone considering the holiday on this basis, they are fantastic. We also used a babysitter three nights as our children go to sleep quite early, and Maxine and Rose both from camp sesame, provided this service on separate occasions. We felt totally at ease.The wedding for us was a straightforward low key affair which went smoothly and we were delighted with the intimacy of the non religious ceremony" the pastor was totally fantastic I was very surprised. Marriage has never been top of my priorities and I am not religious, I feared that the whole thing would be rather cheesy and awkward. But he was witty, personalable and his words were very apt and well considered paying attention to relate to our family rather than script the whole thing. Crystale was our wedding co-ordinator, she was lovely, got our personalities and requirements straight away and was on hand if needed. There were a couple of little niggles with regard to breakfast in bed being confirmed for the wrong morning, but to be honest it was pretty awful (sorry, we felt terrible for the waste and the effort, but we could not eat it!) and also we were left to struggle back to our room with numerous pairs of shoes, a soaked wedding dress and whiny kids who had had enough, a little help would have been much appreciated and in fact, by chance, the concierge manager saw our struggle as we approached our room and stepped in to help, but a little more about him later.So that leads me on to concierge, which is a supposed upgrade to the room. To be honest, we would not bother again. I found them to be, how to put this....there is no other way to say than useless. Time and again we contacted them about various things and they would either scribble down in their paper diaries memos seemingly never to be revisited, tell us 10 minutes to anything we were waiting for but that translated into several more requests and return visits to them throughout the day. Of all the staff I have to say I found concierge to be the most lacking. They didn't seem to comprehend the most basic requests, everything seemed to be a phenonmonal effort and towards the end it just became down right awkward visiting with them not so much as making eye contact. Some examples of their shortfalls...I requested a simple surprise for my husband's birthday...anything...I let them suggest and they offered balloons and some cupcakes (a cake would have been 'the birthday package' and additional charge), and champagne delivered to the room in the morning so our children could be with us for the surprise. Nothing came. I contacted them again that day with husband present trying not to ruin the surprise. They called again when he was there and I literally had to go through the entire conversation and request in his presence making the whole thing totally pointless. Anyway, these things did finally arrive that evening when I was out!Next problem was the room. 702 seemed to be adjacent to endless works going on. I have no idea what was happening but throughout the day when I would at times try and enjoy some relaxation on the patio whilst children were at their kids club there was endless drilling, sawing, banging...I'm honestly not usually one to complain about noise but it was relentless and literally right outside. And for the cost of the room I would at least have expected to be told about it. Anyway, I spoke to concierge. They were not interested though did offer us a possible alternative room which wasn't immediately available but upon checking it there was barely any improvement and it was not even as nice . I asked if I could pay to upgrade, with perhaps a gesture of goodwill from them towards it. That was like getting blood from a stone. In the end they could only offer a few days of our stay at the upgrade, costing another £1k plus per night, we just decided to swallow the disappointment.Our favourite run in with either concierge or the sales team I can't really figure out who was in charge, was the cabana. We opted for one at additional charge as part of our wedding package. Unless you have a butler suite please can I suggest...don't bother. We had one of my children on the day and waited all morning for a call from them to say it was ready (bearing in mind it cost us £200 and with £100 additional wedding credit used towards it). No call came. We spoke to front desk who reported back the famous '10 minutes' for it to be ready as they have to make sure that the butler guests don't want them first before they can confirm...this was not made clear when booking via the wedding package. Anyway, by midday still nothing. My daughter had just been stood around with us for hours now as we didn't want to stray far as they seemed fairly incapable of getting hold of us by phone. I think it was 1.30 by the time we got there to be greeted by a butler putting another family name in the cabana and when we explained it was supposed to be ours he did not seem best pleased. We asked if it was going to be a problem, he responded by saying he didn't know the other family yet so wasn't sure. Awkward...much?! Stayed there in the end and all you get is a cooler with a few cans of coke and beer and we requested a bottle of wine. Didn't see him again. Fan didn't work and we lost most of the day waiting for the damn thing. Quite frankly they're a joke unless you have butler service included with room and you can see how they are pushing more and more people to the butler suites, so I guess they will have find a new level of elite once everyone realises the need for this upgrade.Upon discussing all of these issues with us, the concierge manager to whom I also dropped in my disgust that on the day of the cabana, confetti, a children's shop in Italian village, had tried to charge me $48 dollars for three disposable swim pull ups for my special needs daughter, I was disgusted as were a number of other guests in the shop but sales assistant failed to acknowledge the now obvious mistake which at the time I wasn't sure if it was or just further extortion...and resulted in my daughter not being able to use the pool that day. He didn't seem to understand this problem at all but was very focussed on the noise outside the room. Long story short he seemed to take feedback and offered us a guaranteed late checkout as goodwill gesture as we had late flight for last day. I won't bore you with the details of that other than it say it was disastrous. All day we waited for confirmation of room and he finally appeared to offer us a room ten minutes before we were due to leave. I have to say it left a really sour taste and whilst he seemed disappointed he had let us down, his lack of ownership of his promise discredited his commitment to us sadly.These negatives along with the real disparity of attitudes amongst some of the staff, with many being courteous, kind, lovely to the children...particularly Susanne at breakfast time in the restaurant who was just wonderful..and many others we encountered each day against the down right miserable! Those who wouldn't look up from their register to tell us they're shut or busy or whatever. It's a shame, but did not impact our trip, being British we are used to miserable staff!!So with all that our of the way I can still say we will return which hopefully is a good indication of how great the positives were. The wedding, the candlelit dinner which I had read was not very intimate but we found it so and despite the waiter being lacking, and my husband repeatedly requesting my rose, nothing could have detracted from sunset dinner on the beach which I'll never forget. The sea was phenomenal, we loved the majority of the food (Mario's total favourite) arizonas, le petite chateau, not so keen on barefoot for breakfast and the hour wait for takeaway at bobby dees, who did redeem themselves as the only place serving food after 9.30 which was much needed after a long night drinking! We enjoyed liquid as two 30somethings who are past it and just want a dance, cricketers is what we'd expect of an English themed bar but reminded me of a Benidorm affair! The entertainment was variable for us, I'm sure for kids great but ours were always asleep by the time it was on, we loved reggae night, the beach party and the parade but weren't inspired to watch the pirate show, Alice in wonderland or jungle book though I'm sure these were good for target audience. I think they should consider a two week rotation for some of their entertainment for those staying longer.We used the spa, a lot! Services generally good, very overpriced but we expected that. I wouldn't recommend wedding make up without a trial I think they maybe have a generic look?! They did my girls hair nicely and my son had his cut, I had manicure, pedicure, facials, husband had scrubs, facials and massages. I was a sucker for buying products but have been happy with my very expensive purchases! The spa at key west is far superior and if you can request it I would suggest you do over the more dated and conveyor type system of the one in French village.Pools were great, bar service variable but just go with the flow, we 100% will go back to Caribbean village, it was by far our favourite. I felt key west lacked atmosphere and the others didn't really tick any boxes for us. Loved listening to mr Archibald around the fire pit, totally relaxing, wish there had been a lot more entertainment like that. The kids loved the Sesame Street cruise, as did the adults, brilliant hard working entertainers on there and was strangely one of our highlights!Will be returning next year to a butler suite. Sadly, if you can't beat it you have to join it!
We spent a week at this resort 2 adults and 3 children ages 10, 13 and 17.The room was spacious and very clean. Being that it was a concierge room our fried was constantly restocked with whatever drinks we asked for.The staff are really helpful and constantly asking if there is anything we need.The dive shop is great my son and I completed our rescue diver certification then did a couple of complimentary dives almost every day. Lion fish, rays eels lobster and much much more ! The reefs are beautiful!Wife and younger kids went snorkeling and loved it. The beach is heaven and the pools are big and lots of fun.
What a great place! Pools, beach, and restaurants. Friendly staff. I stayed at the Caribbean village area and was only there to eat and wash up. All by other time was spent out and about. No need to leave the resort except to go snorkeling and parasailing. Even then the boats were right off the beach at the resort. I definitely recommend going here.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (Int'l and domestic brand, house wine)
- Hobie Cats
- Sunfish sailing
- Pedal boats
- Introductory scuba lesson
- Scuba diving for certified divers
- Tennis with instruction
- Daily activities
- Nightly entertainment
- Manager's cocktail party
- Wedding packages
- 19 restaurants including buffet & a la carte (International, Southwestern, Japanese, Seafood, Italian, French)
- 12 bars including swim-up bar
- Live entertainment
- 5 outdoor pools with waterfall and water slide
- 18-hole golf course nearby
- 4 lit tennis courts
- Shopping on-site
- 4 hot tubs
- Fitness facilities
- Scuba diving on-site
- Beauty salon
- Laundry facilities
- Internet (fee)
All accommodation has:
- Ceiling fan
- In-room safe
- Full bathroom
- Coffee/tea maker
Turquoise Room, Caicos Premium Room, or French Village Luxury Room has 1 king or 2 double beds. Additional room categories available, please inquire.
For the Kids - Kids 6-12 enjoy supervised activities daily at the Kids club, Babysitting service (fee), Baby nursery (24 months and under), Kid's restaurant, Playground, Games room, and Kids pool.
Wedding Bonus - includes flowers, wedding cake, sparkling wine, wedding coordinator's services, marriage ceremony, paperwork. Package is free at all Sandals and Beaches properties with minimum 7 nights stay. Request at time of booking. Inquire for more details.
Honeymooners - receive a Honeymoon amenity in select room categories. Request at time of booking, requires proof of marriage.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Beaches Turks & CaicosProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Lower Bight Road, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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