Grace Bay Suites
- What's Included
Having read the reviews here since the beginning of 2017 I was very apprehensive but this is the place in which I had been booked so I was determined to make the most of it. I was very pleasantly surprised when I was shown to room 107. It was very clean and beyond what I had been inspecting. There was a refrigerator, a coffee maker and a microwave. A nice king size bed as well as a searing area. One of two suggestions to make this better is to replace whatever disinfectant they put on the floor. It was slightly sticky and very pungent. I opened two window and turned up the AC to disapate the smell. My more immediate concern, of a safety issue, is that they use the disinfectant in the shower stall. When the shower is turned on, the shower floor becomes a "slip and slide." My advice to any guests is to put a towel in the shower to minimize the risk is slipping and falling. If management can find an alternative to the use of this particular disinfectant the hotel's rating could green up to 4. It is conveniently located to the beach (5-minute walk) and nearby restaurants (Fresh Catch in Salt Marsh Plaza and Caicos Cafe, a 10-minute stroll away).
Ideal location. easy walk to restaurants, beach, shopping and supermarket. Complimentary bicycle was great. Wifi was very spotty.Had to go outside to really get a working signal.Phones were out during our stay. We had family at another location and we could not call from the hotel phones. It was frustrating because the wifi not dependable. Communication was a chore.Cleanliness was so-so. Suite was cleaned but the cleaning solution on the floor left a very slippery residue. My son fell the first day and i had to keep my slippers on to prevent falling myself. Furnishings are worn . The sofa bed was just gross. we couldn't open it and it was so gross we left closed and covered it with sheets provided. Felt awful allowing my son to sleep there. It was also missing one of the back cushions. So only half of the couch could be used for lounging. Kitchen supplies were scarce. 1 coffee mug, 1 plate, 1 spoon, 2 forks, 1 cup etc. Bedroom side lamps had no bulbs on arrival. Staff did provide replacements.There was a leak underneath the bathroom sink that went from a drip to a more steady leak ... never fixed. The safe did not work at first. batteries replaced but had to be taped into slot. They would become lose and then the safe would not open. Had to get manager to open with key. I did have a good stay. I expected for a 3 star there would be things I would not like and I could appreciate the advantages. I would stay again but not in room 106. Staff was friendly and accommodating. They responded to any request promptly within their abilities ( not the leak ). They really tried to please their guests.
This hotel was great with its location. Customer service was great and all workers were very helpful. TV didn't work one night and they let us use another room which was great. We paid for a king bed and got what seemed like a double. NOTE TO GUESTS, always keep your AC on. We found cockaroaches at times and a massave one one night by the kitchen, we were scared to sleep the rest of out stay but we pulled it through. Pricey for the accomodations however the cheapest to stay in the best area. Walking distance to the grocery store and restaurants. There is no view of the ocean, just the pool and the hotel is in the back of DannyBoys restaurant. Felt safe overall but you never know.
I showed up for my room and they told me there wasn't one available. I had booked on their website. When they heard that they said that is a problem. Apparently the manager is supposed to contact you 3 weeks before check in to get payment. They never did that so my reservation got cancelled. THANKS FOR TELLING ME!! We had to scramble for a room for the night. No easy task...oh well, it's easy if you're good spending $1k/night. Make sure you confirm you actually have a room booked if you book one and are staying here.
We reserved a room directly with the hotel (versus Travelocity) which apparently involves a different process for them which they didn't follow thus they gave away our room. The person at the front desk was very apologetic and helped us find another place but keeping a reservation seemed like a pretty basic thing that they ought to have nailed down.Other than that, the place looked pretty nice and the price was right. It's on one of the main drags, one minute from a restaurant called Danny Bouys which is popular and about a 5 minute walk to the beach (cutting thru some resorts' property"
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 rooms
- 1 pool
- Dive shop (fee)
- Snorkeling (fee)
- Currency exchange
- Baggage check
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- 1 king bed
- Garden view or Pool Views
- Ceiling fan
- Bathroom with shower only
- Maximum 3 guests
- 1 queen bed
- Garden view or Pool Views
- Ceiling fan
- Bathroom with shower only
- Maximum 4 guests
Resort Location Map
Grace Bay SuitesProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Rd, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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