Grace Bay Suites
- What's Included
This has to be the worst hotel I have ever seen... Unfortunately I trusted the reviews here and thought this was going to be just a below average hotel.. boy was I wrong!! This is way below any level of anything. When I arrived, the front desk man (totally clueless and not helpful at all) told me I did not have a booking, since it had been cancelled a while ago (Mind you, I paid the total amount of the booking 4 months prior). He then said he'd put my husband and I in a room, but we would have to move the next day. We stayed at room 305, which seemed to be ok, even though we could smell the sewage and see the cloudy pool from the balcony.. the floor was greasy and the furniture seemed to be from the 50s. The next day we were then moved to the room 106. I am absolutely sure nobody in their right mind gets accommodated in that suite, for it is the worst room I've ever seen... infested with mosquitoes and cockroaches, the bathroom door does not close properly (we have to slam it 3x every time) and the sink in the bathroom is leaking, no microwave, safe does not work, a/c super loud, the lights in the bedroom are faulty when the fan is on (turns on and off incessantly, driving everyone crazy), there is no light bulb working on the living room, the wardrobe doors are broken and dangerously moving around whenever it's used.. the couch has a n extreme body odor, feels like it's never been properly cleaned. The staff is alright (maids and maintenance), however the front desk guy (I believe his name is Lester), can he really be called a front desk guy? he is literally NEVER there. even when it was time to check out (THANK GOD), he wasn't there.. we waited for an hour.. I just had to leave my keys on the keyboard (Screen unlocked, notes flying around.. safety zero!)... gosh, I feel like I stayed at a slum in Provo. Extremely disappointed. I know you get what you paid for, but for us to get what we paid for, I felt like I paid $10 bucks for 5 nights. That's how awful it was. DO NOT STAY THERE, if you want to have a decent vacation, the location is not even worth it (back of a restaurant, a big dumpster in from of the hotel to make you feel like you have made the worst mistake on your vacation planning). Well... it's just sad. SAD!!! and aggravating at the same time. You've been warned.
This was the only hotel available in Grace Bay within the low price range. The room was large and clean although the overall appearance of the apartment was a bit run down. We found cachroach and lizard in the room. The manager was rather accommodating when we asked for extra bed. The location is quite good near the centre of downtown Provo but also within a 2 min walk to Provo beach. The downside was the level of the noise coming from Danny Vouy Restaurant and the noise seems to get louder as it got later. I would give this apartment hotel a 2 star. My daughter got several bites from the either mosquitoes or bed bites that were present in the room
This hotel could be great if fixed up. It is in a great location. But.... sewage smell so strong that you cannot sit on balcony. Pool is dirty and cloudy.Safe is broken. Wifi hardly works. If they fix up this hotel I would stay here again.I do not understand how people could give this place 5 star reviews!!?!!
Grace Bay Suites is a mostly run down condo complex that's been retooled as a below average motel. The bathroom and shower feature open drains that run to the complex's septic tank, so your room will occasionally smell like death.Don't expect a daily change of sheets, or the 9-5 manager to actually be at his station. There's no reason to attempt to do a discount tour of Provo or Grace Bay, the tourist market is so stilted in favor of ritzy hotels and families with kids, you're better off going with the flow. Book your $600/night room, order a $10 dollar Miller Lite, and don't expect fresh fish -- get the chicken fingers.
We stayed at Grace Bay Suites for a week through WestJet vacations. The hotel was in the perfect location, a block back from the beach and right in the centre of the restaurants / tourist area of Grace Bay. The room was completely adequate - big bed, tv, good shower etc. Staff was friendly and helped us hunt down a few things we forgot (bowls, cutlery, etc.). The wifi was hit or miss, we connected about 50% of the time in our room. Only complaint was that there were quite a few mosquitoes and we got bit a lot in our room because the housekeepers kept the doors open when they were cleaning. We were killing mosquitoes in our room every night. Overall, I would definitely recommend if you are looking for an affordable place to stay in a really convenient location!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 rooms
- 1 pool
- Dive shop (fee)
- Snorkeling (fee)
- Currency exchange
- Baggage check
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- 1 king bed
- Garden view or Pool Views
- Ceiling fan
- Bathroom with shower only
- Maximum 3 guests
- 1 queen bed
- Garden view or Pool Views
- Ceiling fan
- Bathroom with shower only
- Maximum 4 guests
Resort Location Map
Grace Bay SuitesProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Rd, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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