Grace Bay Suites
- What's Included
My wife and I stayed at this hotel last week (Nov 19th to 26th, 2016) and I must say we were disappointed. The moment we arrived we were greeted by a front desk girl that was not very helpful and could not answer questions like "what is this resort fee for?" The wifi was absolutely terrible and worse than dial up the entire time were were there. We were told that if we wanted better wifi, that there were plenty of restaurants and bars around.We checked into one room and then had to ask to move to another room, as the first was not well kept and a bit dirty. The second room was much better. The hotel was mostly empty during our stay and only 2-4 out of 24 rooms were even being used. So it was not like the staff was overwhelmed.The pool area was nice and the hotel is very close to one the rare beach access points, so that was a total plus. The hotel was undergoing minor painting and repairs as we were there off season, but the BBQ did not work well and was dismantled most of our stay and the bikes were in such bad shape they could not be ridden. Also the bar next door was quite loud at night with karaoke. The staff was very less than helpful as we were trying to get our shuttle to the airport on Saturday and we would have missed our flight if we had listen to them and waited for the shuttle that was supposed to show up, instead of hailing a cab.There was a manager present during the week though and he seemed to be very helpful and knowledgable. But he was not there on the weekends when the other front desk staff were there and we actually needed assistance.If you are the type of traveller that does not need wifi, and can do most things on your own, this is not a bad value. But it felt too much like camping to me, when it should have felt like a resort. The rooms were not very well set up for the small kitchenette that was advertised.This hotel has plenty of great reviews which we relied on when picking this hotel. But we started to doubt how many were real reviews after staying there a week.
LOCATION(4++): is amazing (considering it is not on the beach)! It is literally right behind both Salt Mills Plaza (boutiques & restaurants), & Danny Bouys (arguably the best bar/club on the island!), one block (walking distance) from grocery store, couple blocks to public access of the amazing Grace Bay Beach! Lemon2go coffee shop (& juices, bagels & more) is right across street in mall with lots of additional shops & boutiques! This is the "action center" of Provo, so you're where you need to be for most things. The rest of it can be biked to, or take a taxi!SERVICE (4+): Mandy (manager) is warm and inviting. Her & her team are there to help you, answer questions, etc.. They also have bikes for you to borrow for getting around.PROPERTY (3-): Here's where the negative reviews of others are confirmed! Don't get me wrong, Mandy has the place clean & sanitary... just lots of little things that would drive picky travelers crazy. The sewage smell out by the pool is real! Luckily, it doesn't really waft into the room much, but back by the BBQ/ hammock, I tried writing this review there & had to leave. No wonder no one is ever in the pool! Light bulbs out, cracks in the tiles, broken fixtures, etc... makes this a motel and not a resort! Again all clean (including daily) the towels, bedding, etc... so never felt grossed out. Just lacking the attention to detail many of us have come to expect from other places, ie... not picture perfect! Room size is good, decor is a little dated, but had a mini kitchen area & bed was most comfy! OVERALL(3.75, round to 4 stars): for the $, the location, for the service, this is a GREAT place so long as hanging out at the hotel is not your main goal. I was out & about the whole stay & loved always being close to change clothes, grab things, stumble back at night lol! This is the place for those of you out-goers! If you plan on coming here & hanging out by the pool, then no! This is not the place for you!
I've stayed here before because of the location and the price. After checking some mixed reviews, I decided to give it a shot. The first time I stayed, I was less than overwhelmed by the level of service, but again, I still found it a great value for the location and price - considering the hotel on the other side of the street is nearly 10x the price and has access to the same strip of beach. This go-round the hotel appeared to be much improved since my last stay. I think they're under new management. Anyhow, I'd now recommend it with confidence.
This is the perfect location for anyone looking to spend little money on the place you will probably only sleep. If you are adventurous, rent a scooter and travel the entire island! Stop for some rum punch at the Da Conch Shack, snorkel at Smiths reef (AMAZING!) and check out the Chalk Sound! So much to do, you won't care that your hotel is meh. It's clean, it's safe, there's free wifi, a nice little pool, and the staff and other guests are super nice and helpful. You're also in PRIME location, near shopping, the market and the best beaches!
I just got back from my Trip and it was great I did not have any problems staying here. Everyone at this Hotel is very nice and if I needed anything or had questions they helped me out a lot. Mandy is awesome and so is her staff the price is right and the beach is not far. You need to rent a car to get around I don't advise walking everywhere and the grocery store is near by. (Great Food) Danny Bouy's is next door I went 3 times and I loved it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 rooms
- 1 pool
- Dive shop (fee)
- Snorkeling (fee)
- Currency exchange
- Baggage check
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- 1 king bed
- Garden view or Pool Views
- Ceiling fan
- Bathroom with shower only
- Maximum 3 guests
- 1 queen bed
- Garden view or Pool Views
- Ceiling fan
- Bathroom with shower only
- Maximum 4 guests
Resort Location Map
Grace Bay SuitesProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Rd, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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