Parrot Cay Resort
- What's Included
- All Inclusive Features
Beautiful location, but overpriced rooms and average serviceThe hotel delivers on its main promise which is private access to a beautiful secluded beach with clearwater...However, everythig else disappoints and in my mind and would be considered below average for any 5-star hotel chain (Four Seasons or Park Hyatt in mind)...We stayed in a Beach House, which was 2,900USD per night (excl. taxes and fees). And what first struck me, is that there is no TV in the living room, but a small TV in the bedroom (awkwardly placed in the corner, and only visible to one guest from the bed because of a bedpost hiding the view for the other guest). In addition, the TV cables hanging below do not belong in such a hotel (let alone in a room that is priced at over 2,900usd).However, this was not the main issue with our room... Of the 3 nights we spend, we spent 2 nights showering with only cold water... i notified someone the first night thinking it would be resolved by day 2... obviously, the message was never passed along and the second evening, we stepped into the shower into cold water again. This time, I notified reception twice and walked to speak face to face to someone to insure the issue would be resolved (alas, when one has to shower, one cannot wait 4 hours for the issue to be resolved, so in the end, we showered the first two days in cold water and were not able to take a bath either).. To my surprise, it never occured to anyone from management to contact me, at the very least to apologize- repairing the water boiler did not resolve our issue in any way as we had already showered... I remark on the lack of follow up at reception, and eventually management followed-up and also offered us dinner, which was the appropriate thing to do in my mind.On the third day, we checked early to make sure there was hot water and there was... My wife decided to take a bath, and a new problem appeared, the overflow was leaking and all of the bathroom floor was flooded... we stacked up towels on the floor to make sure the water would not reach the luggage area.Few other comments on the room: closet space is limited and the bed was average at best considering the price...Regarding service, again, service was below average considering the location and price. No one seemed to go out of their way to assist us. On a windy night, the outdoor bar closed, and I was not able to order an Irish coffee from the restaurant because they did not have access to the liquor.The food in the restaurant is ok but not great (I stayed at Petit Saint Vincent a few years ago, and know how good food should be in these beautiful Caribbean resorts). However, as many other reviews have mentioned, the food is excessively priced considering the quality - dinner without wine easily adds up to over 100usd pp.Finally, the transfer from the airport to the hotel was smooth (the private dock is well appointed) but guests are generously charged 140usd per way per person, and the boat ride, albeit along beautiful sceneray, is in a basic fishing boat with little and uncomfortable seating...Overall, this is an ok luxury hotel, if one does not look at the prices. But the pricing is simply out of hand considering what one gets in return...Apparently, management has recently changed, rooms will be refurbished and a new chef is heading the food service.
What can I say this place is fabulous. Most relaxing week with my family ever. Starting with the staff ---- Dant, Dominic and James are truly an assist to this resort. Their attention to detail is one we have never experienced before at a resort. They go out of there way to make sure your trip is one not to be forgotten.The spa ------- best spa we have ever been to!!!!!The food------ AMAZING not a bad meal at this place and always something for everyone!We can not wait to return
Absolutely gorgeous and wonderful place to get away for anniversary trip. Water stunning and clear beyond words, gorgeous shells, gracious and informative staff and relaxation endless. Will certainly go back!
Just got back from a lovely stay in Como Parrot Cay. Overall, the service was truly great! The food was mostly very good, except for some of the buffet samplings. There were a few kinks in the food service, but they were addressed efficiently and amiably. The crowd was a mix of families with younger and older children, as well as some young adult couples and older adult couples, on average fairly well-heeled. The rooms were clean, spacious and very pleasant. The beach was gorgeous, the gym had everything we needed and the spa was truly lovely. However, the spa services were more expensive than many other places we've stayed. One other negative-It is relatively inconvenient to get back to do activities on Providenciales, but they are looking to change this. Overall an extremely pleasant stay.
This is our go to resort for more than seven times. It is very comfortable for us, knowing the resort so well. We need no time at all to get acquainted with the beautiful grounds, outstanding cuisine and beach. We take advantage of the wonderful spa,walking paths through the coconut plantations, and love the privacy of such a long stretch of awesome beach property. The staff are awesome and couldn't be more accomodating. A special thanks to Dominic and Jamie for helping to make a room change possible and speedily. It's always great to see Shirley again, who always knows whats happening and seems to be everywhere all at once. We look forward to returning with lots of books to read and leave in the lovely library. We loved this years 8 day visit and were never bored!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast
- Day and night tennis
- Daily fruit basket in room
- 2 A la carte restaurants, including Mediterranean,Caribbean and Contemporary Asian
- 2 pools
- 2 lit tennis courts on
- Games room
- Gift shop
- Water sports centre
- Fitness centre
- Como Shambhala Retreat including yoga pavillion, extensive massage therapies, ayurvedic programmes, wide range of facials, holistic therapies, health consultants, health giving cuisine, yoga retreats, complimentary yoga and pilates classes daily, steam room and jacuzzi
- 1 king-size bed
- 1 full bathroom
- Air conditioning and ceiling fan
- Hair dryer
- CD player
- Coffee maker
- In-room safe
- Internet access
- Maximum occupancy of 2 adults or 2 adults and 1 child under 12
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Parrot Cay ResortProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
164 Leeward Marina, Providenciales British West Indies, TKCA 1ZZ Parrot Cay
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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