Ports Of Call Resort
- What's Included
OverviewPorts of Call Resort exemplifies casual style on Providenciales Island located among the Turks and Caicos Islands. The hotel stands adjacent to Ports of Call shopping and dining centre and is across the street from the white sand beaches at Grace Bay.
Location: Across the street from Grace Bay Beach, 15 min drive from the airport. Provo Golf Club 5 min drive away.
We just returned from Provo, and our stay at Ports of Call (PoC) for the past seven days. I wanted to write a fair / balanced review, and in preparation, I read many of the those left on here over the last 18 months. I thought the best and most accurate was left by "Shinyonne" on July 14, 2016. That review spoke to every point I would make about PoC. I recommend everyone read it.I will begin by saying that owners Dale and Wendy Papke (Not TCI natives, but from Toronto) ought to be given an award from the Grace Bay Area Chamber of Commerce (assuming one exists). Considering that the property is in the shadow of luxurious / corporate owned resorts that cost $800 - $1,500 a night**, the Papkes have developed their PoC property into a unique experience that most anyone could afford. (** Scroll to the bottom of this page and look at the prices of the Seven Stars / Gansevoort / Regent Grand / Palms) Most of these pricey resorts are barely a "Par 5 golf shot" (400 - 500 yards) from PoC. If you require highly detailed manicured grounds, polished marble floors, and gold light fixtures, then PoC isn't for you. I would not describe the place as a "resort," and I don't think it should aspire to be one. It is a "boutique hotel" or Inn, where the owners are on site, and available. (Analogy: If you remember the TV show "Newhart" - then Dale and Wendy are the Bob Newhart / Mary Frann innkeepers). I don't recall a single time that either owner didn't pass by us and be sure to by ask "....how we were enjoying our stay...."Here is what to expect: An attentive / friendly staff. Clean / comfortable / quiet room. Central location to the beach / stores / restaurants, all walkable within minutes. Breakfast provided each morning is a blend between American and Continental, with no other poolside / onsite food options after the morning meal. The bar is below average, but not high priced and it is there if you want a simple drink from 1-8 pm. Pros: The owners on down to the housekeepers work hard to make your stay terrific. Proximity to everything in Grace Bay. 15 minutes from the airport. Charm. Cost. Cons: Not on the beach. No entertainment. No onsite food options (except B'fast)Synopsis: I definitely recommend Ports of Call to anyone who wants access to the Turks and Caicos / Provo / Grace Bay area, which ordinarily would be beyond the financial reach of the average vacationer. Suggestions to PoC owners: Doing great, but just continue to focus on your strengths. Don't respond to, or be defensive about, negative reviews on TripAdvisor. Consider adding a courtesy shuttle (since the larger resorts have none), to airport / Fish Fry / etc. Make a few bicycles available. Try finding a way to extend the food options into lunchtime, so guests can stay onsite at the pool all day. Provide complementary nonalcoholic (fountain soda / lemonade / ice tea) refreshments. Maybe discounts from Ports of Call vendors to guests staying at the resort.
We loved this place, a very convenient location in Provo. You can walk to beach,restaurants, dive Provo, shops, Graceway Gourmet grocery store, pharmacy, etc. The owners and staff are all so friendly, not one rude staff member. The rooms are spacious with sitting area. We liked the Garden room. Ports of Call resort has complimentary beach chaise lounges , beach umbrellas and water tub to rinse off feet at the beach, pool table, ping pong, cards, board games, a place to barbecue, shuffle board, hammocks, complimentary expanded continental breakfast, manager’s get to know you on Tuesday with a fun quiz about T & C, a bingo hour on Wednesday at 4, a jacuzzi, and a pool with chaise lounges and umbrellas, dive lessons are offered at the pool too. You cannot beat this 98 room island resort with all they give you. Thank you for a wonderful break from the northeast winter! Highly recommend!
Way overpriced, poor quality.The good: bed was comfortable.The bad: An agent at reception was rude (laughed at me loudly for no reason); music from the bar was extremely loud and you could hear it everywhere outside--we could not sit by the pool because the music was so loud; the "free" wifi: you get what you pay for, I was connected, but my wife was not connected and the agent at the front desk said that this happened to a lot of people; the TV picture pixillated and ultimately gave out; the breakfast: lukewarm coffee, bread tasted like cotton, orange slices not fresh; the air conditioning in the room had two settings: off and freezing; the refrigerator kept food lukewarm; the telephone in the room did not work; in the bathroom there was no holder for the toilet paper; and finally, the parking lot was a mixture of rubble and potholes--you could easily damage your car getting into the lot.The hotel was expensive. Not worth it.
I have been to the Turks and Caicos a few times, and Ports of Call has the best prices.Beach access: It's about a 5 minute walk across the street to the beach, or they will take you to the beach in a golf cart.Food: Breakfast is included from 6:30-10 am. Obviously go early if you want the selection before it's gone. Everyday was a little different but we got a fruit (one day was watermelon, one day was oranges, one day apples, etc), eggs (either scrambled or hard boiled), bacon or sausage, lot's of bread and sometimes pastries, yogurt, cereal, coffee, tea, juice. This is a tiny island so you won't always get the same quality or variety as bigger islands but I thought breakfast was good.Room: We had a second floor room facing the pool. The room has everything you need, it's basic. No bathtub only a shower. It's not a $1000 a night room, so don't expect it. Pictures do make it look nicer, but it was great nonetheless.Service: We thought the service was great. If you travel a lot to Mexico, Cuba, etc., I would say Turks and Caicos are not as "friendly and smiley" and say hello to everyone like other places, but that doesn't mean they are not nice or helpful. They are just not over the top fake nice. We received excellent service at the front desk, from Watson, and Dustin. We felt safe and there were plenty of families staying with kids.
We recently stayed at Ports of Call for 5 nights spanning Tuesday to Sunday after New Years. Unfortunately we arrived as the weather was transitioning (in a bad way) and we went from partly sunny and cloudy on the first two days to cloudy and rainy the last 3 days, pretty much non-stop rain on the Saturday and Sunday. I don't take the weather into account however in reviewing Ports of Call. The rooms are clean and bright, nice bathroom with good pressured shower and our unit had a nice balcony overlooking the pool, though the balcony furniture was not that comfortable, an upgrade might be considered for the chairs. We had an extra person using the foldout couch which was a good size but have to say with the couch folded out and belongings placed around the perimeter of the unit, things were tight, but definitely decent space if just two people. What really makes P of C a nice place to stay are the hands on owners and the wonderful people who work there including the many front desk people, the lady who runs the continental breakfast each morning, the room service and maintenance staff (they changed a fan in our bathroom that was rattling and rumbling which was a welcome repair) and Watson the gentleman who ran the bar and did his best to keep people smiling through the rain! We were there for the weekly Tuesday night meet and great with the owners and were told of the many things that had to be done to repair the hotel post hurricane. What was particularly telling about the commitment of these owners to their hotel and staff was finding out that several people whose homes were significantly damaged by the hurricane were put up at the hotel while their homes were rebuilt and the hotel was being repaired. To those who complained about the breakfast quality in prior reviews such was not our experience. If you are looking for a $35 brunch there are several beachfront properties across the road that will provide that price point and extended variety of choices. The breakfast at P of C was very good - 3 different cold cereals and porridge packets, toast and bagels, scrambled eggs every morning, with fruit options and sometimes bacon or sausage. I thought the coffee was excellent and was the same coffee you paid $3 a cup for across the way at the high end IGA market. You can get to some very nice restaurants right near by, including Via Veneto which was the best Italian restaurant on the island. If you just want to go for a few drinks definitely pop into Jimmy's Dive Bar and have some fun with the gang there. The pool was very nice though after the first two days just not in the cards and getting to the beach was a 7 minute walk or you could take the beach trolley, where there were chairs set out in a P of C designated area. We would definitely go back and hope that we would see better weather on an island known to be sunny 350 of 365 days of the year!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 98 junior suites
- Business services
- 2 double beds or 1 king-size bed
- Sitting area with 1 queen sofa bed
- 1 full bathroom
- Air conditioning
- Cable television
- Clock radio
- Coffee maker (coffee included)
- In-room safe
- WIFI (complimentary)
- Max occupancy 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Ports Of Call ResortProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Rd, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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