The Regent Grand
- What's Included
Every one from the Shamara at the front desk at check in to Gil, Mel & Jo Jo on the beach, the entire staff cares about your stay. The hotel is impeccably maintained and it shows. One of the best places we've ever stayed. You feel absolutely secure any where anywhere in town. We will be back.
The Regent Grand is located on the beautiful Grace Bay and the accommodations are clean. When we arrived we were upgraded which was wonderful but also got the same classless direction (as the review below states) that a bureau would block one of the bedrooms for non use for us so that really detracted from the "gift". The service is good not excellent and by this I mean when you ask the general staff for something they finish what they are doing and then get to you, whether providing ice or water or turning on a hot tub (the towels were being placed and I didn't know how to turn it on, kindly the gentleman/maintenance did it for me but I had to wait when I simply just needed instruction). Michelle at the front desk needs a vacation, she is not the cheery welcoming happy face you expect to be warmed and welcomed by. The little things make a big difference in terms of setting the tone. We paid more that our friends who stayed at the Gansevoort and that hotel wreaks of excellence unlike the Regent. The Regent is adequate, great location but the price we paid lended itself to higher expectations. The worst part is the flooring from the ocean throughout the pool area which it is dangerously slippery as someone in our party fell as well as witnessing at least three others slide and fall, that is totally unacceptable and the" floor is wet" signs don't do anything. Also, one of the hot tubs was broken, two bikes in the workout facility did not work and maintenance is cleaning and dusting after 9 am while you are trying to relax in the pool area, not what you want to see while on vacation. Bring lots of cash and try to walk. The taxi's are outrageously expensive and charge per person and most are quite scary. Every time you charge something you pay a service fee as well. The food in not spectacular except for "Somewhere" which was all around great! If we come back which the beautiful Grace Bay is worth it we would stay elsewhere.
We stayed there 2/14-2/20 last week. The hotel is absolutely beautiful and their beachfront stunning. The Grand is also in a great area with plenty of restaurants and shopping right outside the front gate. The pool and beach staff is very friendly as well and always ready to help with a smile. I really dont have anything bad to say, but there were two reason i gave 4 stars and not 5. One, is apparently this (like all hotels on Turks) is not a resort but a condo co-op. So it seemed like once Friday came the place filled up quite a bit with a lot of kids, and the staff attention seemed to noticeably turn towards helping those who own a unit there rather than the "guests". The second, reason was the turn down service. Since you're advised not to drink the water there, the great challenge of the week became hunting down water bottles. Turndown would leave two in our room at night, but two .5L water bottles for two adults on the beach is a joke. The bar isn't always open either so it was a bit of a challenge (especially hungover in the morning). Other than those two things it was a wonderful stay and we'd certainly go back.
Our annual Caribbean vacation this year took us to Turks and Caicos (TCI). No amount of research however can prepare you for what turned out to be the most luxurious, amazing and phenomenal experience we’ve ever encountered.Our stay was from February 1 to February 7. We stayed at The Regent Grand – a condo/apartment complex almost in the center of Grace Bay beach. I’m sure many have read that it’s the “world’s best beach.” What an understatement. The waters were a pure turquoise with white sand. The waters were pretty calm and there were NO ROCKS as you entered. Some travelers may be familiar with other Caribbean beaches – beautiful but many have rocks or shells at the edge as you entered. There were NONE here. And though I was at first reluctant to travel in early February to an island only three hours from New York I was completely wrong – the weather was in the 80s each and every day. An occasional shower on a couple of days – but true to form in the Caribbean, the rain would sweep in fast and leave equally as fast. It wasn’t till we were on the island that we were told there were really only two hotels – Beaches on one end (a Sandals kind of property for families) and Club Med. (Yes – Club Med! First hotel on the island). I had done some research and decided The Regent Grand, right on the water, with its amazing views AND apartment style living was best for us.Views were spectacular. We had a terrace facing the ocean that was breathtaking. We were fortunate to find a local artist who painted that exact view and were able to bring them home with us. It was a three bedroom apartment, with two of the bedrooms closed as it was just two of us. You entered into the kitchen area. WHAT A KITCHEN. Unbelievably modern with plenty of counter space, a large refrigerator, dish washer, stove, counter tops, etc. in beautiful granite. The counter space divided you from the dining area but was so large it had chairs so you could eat there if you chose. The living room was a very nice size, with a large couch, couple of side chairs, ottoman and large television set. The balcony was off the living room and had a table and four chairs AND two lounge chairs. Before you proceed down a long hallway (yes hallway), to your left was a closet containing a very good size washer and dryer. Room service replaced whatever detergent you may have used the day before. Going down the hallway on the right was the master bedroom which contained a king sized bed and large closet. To the right of the closet was a spectacular bathroom. Huge actually – and not that I would try I would venture at least three people could fit in the shower!The staff were all very knowledgeable, friendly and just wonderful to deal with. All of them. I wanted to single out Michelle Handfield, the Front Desk Agent and Concierge who I dealt with prior to arriving in order to make reservations on excursions and dinners. (HEADS UP – if you want to eat at one of the island’s most popular restaurants, Coco Bistro, CALL AHEAD).Before I get into activities, please note: YES, THERE ARE MOSQUITOES. I am extremely allergic to the little buggers (my partner is not, lucky him). USE SPRAY. Upon check in we were handed mosquito repellent towelettes and that took a day to dawn on me. BIG MISTAKE. I was really a feast for the local little flies. We made our way to the local supermarket (think Stop N Shop – not a local grocery store) and found repellent there which I used constantly. It’s just a warning. It did not detract one bit from my love of TCI. Just something you should be aware of if you’re like me and wind up covered in bumps. It is what it is.The pool is in the middle of the hotel, very beautiful AND heated – so if you want to indulge in late night swimming, go for it. Really lovely. First time however we really didn’t spend a lot of time at a pool as the beach was just that great. ALSO – the beach is not like other Caribbean beaches where people come up to you all the time and interrupt you with their wares. None of that here. Once, at one end of the beach near Beaches resort, we had someone ask us about parasailing or something like that. That was it.There is a great little town within a block of the resort that has many wonderful shops. And quick dining. There was one I wish I could remember the name that was about a block up from Vix where we had breakfast every morning (included in our package). It mostly had gourmet food and amazing wine and every nite there were people (locals and tourists) just sitting outside chatting. I was there every night.Thursday nights are now Thursday Fish Fry. It’s like a street fair where you can sample the local restaurants and support the local artists. There are also great bands playing. It’s in Bight Children’s Park on Grace Bay West. Go early. Gets crowded.Our excursions included two snorkeling trips: Caicos Dream Tours and Island Vibe Tours. Both take you out to the reefs surrounding the island for snorkeling and then a stop on one of the many uninhabited islands. Both were $99 each for half day snorkeling. Both were very good but I highly recommend Island Vibe Tours. They picked us up right in front of the hotel (yes, the boat came in on the beach) and brought us back to same spot. We went to the island first to walk around then to the reefs. Such beautiful colors. They then stopped at a second beach for us to walk around and collect conch shells that washed up. TCI is conch shell heaven. Another excursion was Talbots Adventures – Bottom Fishing. Ridiculously expensive and not worth it.Michelle provided us with a great list of restaurants to choose from and she was spot on. Le Bouchon du Village – We went here twice for lunch although we walked by at dinner time and it was always packed. About two blocks away from resort. The lobster wrap is large and delicious ($15). They serve you wonderful hot bread to start with, accompanied by a lovely olive oil mix.Infiniti. This is a beautiful outdoor restaurant about a half mile away. We walked along the beach to get to it. Next to the Infiniti restaurant is this extremely long thin bar where people had drinks. The crab soup had water chestnuts and cilantro and was a religious experience (which I mentioned to the manager Emil). Approx. $16. The smoked lobster was grilled and very good, accompanied by asparagus and potatoes. Very very romantic setting. This is fine dining SO WEAR SHOES!Coco Bistro. A little over a mile. We took a cab. (Cabs are about $16 to $20 a ride). At the hottest restaurant in town (in an amazing setting with voluminous trees surrounding you), I had the avocado and lobster spring rolls, and lumps and chucks of lobster. WOW. Everything here is incredible.Magnolia. A bit a ways but worth it. I believe they are not open on Mondays so double check. The restaurant is up on a hill overlooking a bay (Turtle Cove I believe). Rained briefly but did not dampen the mood or the food. I had their “signature” entrée – sesame crusted rare seared tuna with soy ginger sauce, sautéed snow peas and jasmine rice ($35). WOW WOW WOW. Nuff said. Make appointment around 5:30 pm so you can see sunset. A must.Bay Bistro. We walked to this place, about a mile from the resort (took cab back). Interesting location in the middle of a smaller hotel/apartment resort. Right on the beach. Beautiful views. I had the coffee rubbed seared tuna appetizer (unbelievably tasty), Caesar salad (great croutons – right up there with the Caesar salad served at Tavern on the Green) and grilled lobster. (Yeah, you eat a lot of lobster down here but I’m also on the Weight Watchers Points Plan and lobster is only a couple of points).Yoshis. A Japanese restaurant on Grace Bay Road a few blocks from resort. They had an AMAZING bento box with, of course, grilled lobster. Fantastic.Please note: There is no gift shop or anything like that on the premises. There is some food available during the day only (its a little bar area off where the pool is that has some food available and alcohol.) Plan you visit to the grocery store at the beginning of your trip so you're well stocked. The kitchen gave us that option (which we utilized, stocking it with lots of fruit. At night I went to that great little gourmet shop and got my wine.)TCI can be expensive. Whether it be staying there or dining out. But if you're going to go to the Caribbean, this is a must stop.I cannot WAIT to go back.
The Regent Grand is a wonderful facility, probably one of the nicest we've stayed on vacation. Here are the pro's and con's:PROS: The staff is very accommodating, always cheerful and helpful. The facility is very clean. Bath towels were large enough to carpet my first apartment. Rooms are made up promptly in the morning. A lot of hotels have gotten away from this, but the Regent Grand uses a "Maid Service, please" door hanger which we greatly appreciated.Grace Bay beach is gorgeous, with a fine white sand that never gets hot. Beach chairs and towels were plentiful. The staff comes by with complimentary COLD bottled water and later with sherbet. Nice touch.Our package included complimentary breakfast at The Vix, which is adjacent to the property. Mixed berry pancakes are a must. Try the "Island Breakfast Of The Day" if you want to get out of your normal routine. Irie.CONS: The treadmills are quite noisy and could use an upgrade. There was an incident where a running crane being used to replace air conditioning units was right outside our unit pouring exhaust fumes into our rooms, forcing us to leave for four hours. The wine bottle from management that we found in our room when we returned helped smooth things over. How did they know we drink Cabernet?THE ASTERISK: When we first arrived, we were told that the 1 bedroom unit that we had booked was not available and that we would be placed in a 2 bedroom unit with a night stand placed in front of the door of the second bedroom so we wouldn't use it. Not classy. A better approach would have been to say, "Congratulations, we've upgraded you to a two bedroom unit. Enjoy."
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 54 rooms
- 1 restaurant
- 2 bars
- Tennis court
- Common Area Wireless Access
- Parking On Site
- Concierge service
- Car rental service
- Business facilities
- Meeting facilities
- 1 Queen Bed
- 975 Sq Ft.
- Bath and shower
- In-room safe
- Cable TV
- Air-conditioner & ceiling fans
- Bath robes and ultra soft, oversized bath towels
- Clarins bath amenities
- Full kitchen
- Separate living and dining area
- Occupancy: 2
- 1 King Bed or 1 Queen Bed
- 1250 Sq Ft.
- En-suite bathrooms
- Occupancy: 2
- 1 Queen Bed and 2 Twin Beds
- 1130 Sq Ft.
- 1 Bath and shower
- Occupancy: 4
Resort Location Map
The Regent GrandProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Regent Street Grace Bay, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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