The Sands at Grace Bay
- What's Included
- All Inclusive Features
OverviewSet on spectacular Grace Bay beach, this beautifully appointed all-suites hotel is perfect for families and couples looking for a beachfront home away from home. Enjoy absolutely breathtaking views from the floor-to-ceiling windows in the oceanview studios. The comfortable condo-style accommodation also features handy kitchenettes, and larger studios have a washer/dryer. There's an oceanfront cabana restaurant and bar on-site, along with a watersports centre.
Location: Directly on Grace Bay Beach, 10 min drive from the airport, Provo Golf Club nearby.
The front desk staff was extremely pleasant and offered rum punch at check-in so that was a nice touch. I entered my room and I must say I was a bit underwhelmed but I thought I am here for the beach not the room. However I will say the room was my least favorite experience of my entire trip. The beach access for the hotel was amazing with white sand and cool waters. The hotel provided free water sports to part take in which was a bonus. The pool was not over crowded and the grounds where very well kept. The food was average but did not have the true Caribbean flavor that I was looking for. The hotel is in walking proximity to great shopping in downtown Grace Bay. My recommendation is it is a nice hotel if you want to spend the majority of your time outside and enjoy the amenities. If you are looking for something romantic in terms of a room and total package you may want to visit another hotel.
My wife and I just got back from a Monday to Friday @ the Sands.Overall it is a very nice resort, it looks just like all the photos that are on TA. Check in went smoothly, despite them being quite busy. Our request for 3rd floor in a certain building was granted, which was a nice surprise. Later that evening, the concierge sent a bottle of champagne for our room since we were celebrating our anniversary with a nice card. We stayed in a 1br suite which was spacious and had a full kitchen that had most of what you'd need if you'd like to cook basic things. There was a nice balcony with an ocean view that was unobstructed over the vacant lot on the east side of the resort.There was an issue with the AC unit the first night. It was promptly fixed after a call to the front desk the next morning. Our room did seem to have a persistent issue with the toilet, which kept clogging despite us ceasing to put paper in it. To the staffs credit, they did come clear the "clog" each time we asked...but we began to think it was more a plumbing issue than our usage. It was tolerable since we weren't in the room much. The shower also was missing 1 of the sliding glass doors, which was odd. In general our room seemed renovated to a point, but it was by no means "all new." I was able to see some of the other units and they seemed more completely renovated than our room was. Overall...We had a great time in Provo and would stay at the Sands again. We found the staff to be friendly. The beach @ Grace Bay as well as the pools were all excellent, and the central location is hard to beat.
Stayed here recently, which is during the low season for Provo, so the beach was never very crowded and the pools generally had only a few people in them. The rooms are very spacious, with screened in patios, comfortable beds, and a small living area. Very clean, despite all the sand around the hotel. Staff was friendly enough, and I loved getting a rum punch at check-in. Never had a problem getting scuba masks, although it was too windy to paddle board most days. The location is really what makes this place great, the perfect spot on Grace Bay, within walking distance to Salt Mills and Graceway Gourmet. I definitely recommend going to the grocery store and getting supplies, as beer at the hotel bar are $7 each, whereas a 24 pack at the grocery store comes out to $2 a beer. And absolutely get a jug or two of water, as the water at the Sands has a sulfur type smell to it that makes it hard to drink. It's safe, but blech. When you are on the beach, occasionally parasail boats will pull up and you can board right there. We took a snorkel cruise that picked us in a taxi and took us to the Alexandria just down the beach to board, but they dropped us off at the hotel beach. Word of warning, if you want a bit west along the beach you come across Beaches resort, and at night the signs aren't always clear, but don't try to walk up to it because security will meet you and then stalk you down the beach. The Beaches property goes on forever too, so keep walking. The only downside I had with the Sands is that I had the do not disturb sign in my door and on my last full day there came back from the beach to find the cleaning lady in my room. She mistakenly too my beach towel as well, which is white, but has print on it and is not even remotely the same size as their bathroom towels. But the front desk people were very helpful in getting it back to me. The bathrooms were big enough, and water pressure fine, plus there is a washer/dryer in the room. I would definitely stay here again.
This was the third time that my friends and I were staying at the Sands at Grace Bay since we have always enjoyed it. This visit was the visit from hell. It began with the check-in on Thursday. We had requested a 2 bedroom with 2 king beds and would have liked the same room that we had in prior years. I understand that the desired room may not have been available but I expected a similar room with 2 king beds and an oceanview. We were given a room close to the lobby with 1 bedroom with king bed and the second bedroom with 2 twin beds. One of our friends was 6 ft and the twin bed was to small. Her feet were hanging over the bed. We were told probably on Saturday we could get the type of room we requested. We went back on Friday to see if we would we get the new room on Saturday and the front desk acted like this was the first request we had made. We were told to check back on Saturday. We checked back on Saturday and once again we were given the run around. The entire time we were discussing our situation withe staff at the front desk, the concierge Howard kept interrupting our discussion in an extremely rude and disrespectful manner. Beware of the Concierge Howard!! We knew that the room that we had in prior years wasn't available but we just wanted what was on our reservation and printed: 2 bedrooms with 2 king beds. No one could help us. Thank God for Dellareese who was on duty at the front desk. She did some calling and came back with manager Barbara to give us 2 options. Wait until Monday for a room OR There was a 2 bedroom available with 2 king beds but it was not an ocean view but a garden view. It was cheaper than an oceanview that we had prepaid. We went to look at the room and decided to take it since it had 2 king bedrooms. I was saddened that nothing was provided to offset the lower cost of the room. No complimentary vouchers for Hemmingsway, no words saying that we will try to do something for you.,NOTHING. This was terrible customer service, especially to patrons who have come to the hotel for 3 years. Also, with housecleaning in both rooms, we would always have to ask for washcloths. If you take 4 washcloths out, you replace 4 washcloths. This happened every day that I had to call to ask for washcloths after the room had been cleaned. I left yesterday, saying I love Turks and Caicos but I will not be returning to the Sands at Grace Bay.
I wish we could give The Sands a better review but in all fairness, the management, reservationists and front desk staff at this resort need a refresher course in customer service. Our problems centered around what they said and did and not the actual resort, location or service from many of the fine employees. ISSUE #1.We had trouble with our reservations even though we reserved over 7 months in advance of our stay. In late December 2016 I booked an Ocean front /2 bedroom unit with a hotel reservationist named Judith. At the time of my booking Judith did not give me a deadline for my credit card info. I contacted the hotel the first week of January to give them my cc info and was told my reservation had been cancelled because they hadn't received my cc info. I was surprised - mostly because we are repeat customers. They had all my information (not only because I am on their email list but because I had given it to Judith when making my reservation) so they could have contacted me instead of just canceling my reservation. When I explained that I was never given a deadline they told me Judith no longer worked there. Ok - so taking that disappointment in stride I booked the next best thing, an ocean view/2 bedroom unit and asked to be upgraded should an ocean front become available. Fast forward to July 24, 2017 and our arrival at The Sands. We were given a 2 bedroom unit but the only ocean view was from an outside patio. The room actually faced the center courtyard of the hotel - a nice view of the gardens and other buildings but impossible to see the ocean from anywhere inside the unit. If we went outside to the balcony and turned left, we could see the ocean from that position and that position only. I politely complained and asked for a real "ocean view" room but apparently none were available. I also wrote a negative review on Trip Advisor to warn other guests that The Sands has a very deceptive definition of Ocean View - in addition to a number of things we found unacceptable in the room that included a leaking shower, only one room key (there were two of us staying in the room), a non-working washer and dryer, etc. The next day a manager by the name of Priscilla ran into us on the grounds and told us she was working to change our room. Priscilla was lovely and seemed to understand our concerns. The following day she was able to move us into a 2 bedroom Ocean Front room and we were extremely grateful. So much so that we removed our original negative review. Our new room was absolutely perfect and we had zero complaints once we moved. Priscilla went above and beyond to make sure we were satisfied and we were. ISSUE #2. As frequent visitors to Provo a work colleague sent us a gift certificate in the amount of $250.00 for "The Palms" with an expiration date of March 2017. The Palms is a sister resort to The Sands - both properties owned by the same company. I emailed The Palms over 3 times to see if we could get an extension on the expiration date since we wouldn't be in Provo until July 2017 and asked if we could we use it at The Sands since we would be staying there. The Palms never responded to my emails or phone calls so I cc'd Raymond Yip at The Sands hoping he could get me an answer - and he did. Mr. Yip and I both received an answer that the expiration date would be extended to December 2017. When I tried to use the gift certificate at The Sands I was denied. I asked the front desk if they could connect me to Mr. Yip and Mr.Yip basically denied any responsibility explaining that the email response said nothing about using it at The Sands and it had to be used at The Palms Spa. Spa? Nothing on the gift certificate said anything about a SPA - the gift certificate was simply a dollar amount - no mention of a SPA was stated anywhere. Had anyone told me this 7 months ago via our email communications I would have made a SPA reservation at The Palms but no one at The Palms, nor Raymond Yip took that time to be clear. Mr. Yip was rude and dismissive on the phone and I was quite frustrated when we ended our conversation . Unfortunately I didn't deal with the gift certificate issue until the day before our departure and there was no way to make a last minute Spa reservation at The Palms and our gift certificate would have to go unused. After hanging up with Mr. Yip I thought that rather then let a $250.00 gift certificate go unused perhaps I could give it to a fellow volunteer I know that lives on the island. I immediately called him back and was told that he was unable to take my call. I asked if I could hold for him and was told that they didn't want the phone lines tied up - so no, they wouldn't let me hold for him. Again, a very clear example of how little the people in management care about their guests. Long story short, Anna, a manager in training, helped me by trying to reach Mr. Yip herself and I was able to transfer the gift certificate into my friends name. Thank you Anna. The good news is that with any luck they will move Anna up quickly as she was kind, sincere and helpful.Our stay at The Sands and this review would have been quite different had we not had such a negative experience with all of our communications. We have everything in writing so there is no argument that WE were not clear. THEY were not clear and I guess they don't have to be. The place was packed - many families with small children, many a day that we couldn't get a lounger on the beach or a clean,dry, beach towel. The property is beautiful and we would consider staying there again if we didn't have a total distrust for management to tell us one thing and then do another. There were employees that went above and beyond like Eddie working on the beach, running in the hot sun with a big smile on his face - doing his very best to try to find us a lounger, the wonderful staff at Hemingway's, the housekeepers, the grounds keepers and of course Priscilla and Anna - the only two front desk managers that showed any compassion for our issues. The Sands needs more Priscilla's and Anna's - thoughtful, kind, caring staff that really tried to right the wrongs in our situation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daytime tennis
- Manager's cocktail party
- Welcome drink on arrival
- Hobie cats
- 116 rooms
- A la carte restaurant
- 1 bar
- 3 pools
- Fitness Centre
- 1 lit tennis court
- Outdoor whirlpool(s)
- Casino nearby
- Dive shop
- 1 queen-size bed
- 1 full bathroom
- Air conditioning and ceiling fan
- Cable television
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Kitchenette facilities including microwave, sink, toaster, dishes, cutlery
- Washer and Dryer
- Maximum occupancy of 2
- 1 queen-size bed or 1 king-size bed and 1 queen-size sofabed
- Kitchen facilities including refrigerator, microwave, stove, dishwasher, washer, dryer, sink, toaster, dishes, cutlery
- Maximum occupancy of 4
Wedding Packages - Are available. Please inquire for details.
Resort Location Map
The Sands at Grace BayProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay PO Box 681, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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