Villa Del Mar Turks and Caicos
- What's Included
I can't say enough about Francois and team who kept us safe throughout this ordeal. Hurricane Irma hit us on Thursday night and the entire Club Med team worked as a well oiled machine preparing to make sure each and every guest on the resort was taken care of! I think about all the local Turks and Caicos residents who did not have the fortune we had and have lost their homes. I met several wonderful people and they are continuing to share love and keep each other strong. I look forward to seeing them again very soon.
Was booked for another Turks trip from 8-26 to 9-23. Yes a month and took a ton of stuff with me. Francis got me an excellent location in Bldg "D" on the ground floor. AA got me out of Houston a day early due to impending Harvey hurricane. CM sold me an excellent room to arrive a day early. The first week and a half was excellent sailing weather and I enjoyed it. As usual the sailing team did an excellent job. I won my first Ping Pong medal in a few years on the third of Sep and was looking forward to getting my first medal in awhile on Thursday evening.However the weather had other ideas. Irma just wouldn't wonder off North and on Tuesday the 5th the staff started shutting down the place and getting prepared. I think they did an excellent job of preparation to keep us all safe. Lot of plywood.Airport was closed Wed and Hurricane hit Thur evening. Only a few minor injuries. Club was delivering food to our rooms through Sat. Then theater was set up to feed us. Once again main restaurant was closed. Reminded me of last Nov when I had to leave because of fire and main restaurant was closed.Francis and his staff did an excellent job of keeping us all safe through a serious hurricane.My only complaint was they or Club Med would not use the "C" word, closing or closed. Only official word was "We are not accepting new guests until Sep 30". That kind of covered just about everybody but me. I ask over and over if the club was closing and always got the same answer "No". So I planned to stay until I was scheduled to depart on 23rd of Sep.As of Tuesday the 12th there were no sports activities yet scheduled. And it became obvious that within a few days I would be the only GM left at the facility. Also on Tuesday Francis once again said they were waiting for Miami Management and Engineers to arrive to make any closure decision, but he said it was unlikely I would have anything to do being the only guest and recommended I think about leaving. He said by Saturday it would probably only be the maintenance staff and a few cooks.So I booked a flight and left on the first regularly scheduled service on Wed.. Have heard nothing from Club Med. I gave the resort a 4 instead of a 5 because of lack of corporate transparency. They used the excuse they were put out of business due to Irma hitting the Miami area too. They should have a plan B".As I sit here Marie has become a hurricane and is taking the same track as Irma. Hope Turks doesn't get hit again since I'm due back at Turks on Nov 25th. If they are open.
I'm an avid Club Med Cancun visitor but this visit was not what I'm used to experiencing at a Club Med. The hotel needs some updates. Rooms aren't in the best condition; AC struggles to cool the room. We paid for the upgrades and were told that we had not done so when we arrived. The GO that was working was one of the rudest people I've ever met. She told us we should call whomever told us we had upgraded rooms. So. We did. She then argued with him and said no. We couldn't have an upgraded room. Then the first room they brought us to didn't have functioning AC. So they had to move us to another room. I talked to the Chief about our issues and as a way to make up for it we were given a "lobster dinner." We should up for the dinner and were told we were not on the list. Took 45 minutes for us to finally get dinner. There's a young boy that wanders onto the property every day from the area. Think he's a prostitute or something because every night he was with another woman. The women were usually wasted. There's also a guy with a backpack that was usually high and I'm pretty sure he was selling drugs to other visitors. If you drink wine, bring your own. It's bad. This was just a bad trip all around and made me very disappointed in Club Med.
Our trip was Sept 2-9 2017unable to evacuate prior to the Hurricane Irma hit Turks and Caicos, we lived through the worse. we understand that this review comes in exceptional time - not many people can review the resort at Cat 5 hurricane.Overall the Turkoise resort and rooms are tired. STAFF IS AMAZING! EVERY SINGLE PERSON WORKING ON THE RESORT IS A HERO. We (343 guests, 180 Canadians among them) lived through the strongest category 5 hurricane (Irma) during our vacation. Of course it wasn't a real vacation for us. many activities, sports, snorkeling, sailing, tennis, ... was cancelled due to the weather. Extensive damage was done to the resort by the hurricane, so I think we might not go back there for a long time. The fact that we didn't have working AC during and after the hurricane also left some bad impressions. Beach is magnificent at Grace Bay!We will be monitoring when the full renovations/upgrade are complete and then think about returning there. When we left, Club Med turkoise were evacuating resort to help local TCI residents to recover from cat 5 catastrophic hurricane IRMA. We returned back to Ottawa, Canada via humanitarian rescue flight ... not the usual way to end your vacation :(Francis Lacoste - village chief (resort director) and everyone from the staff (Alex, Nick, Alexis, Rosalie, Fabiola, Jessica, Sarah, Francis, Melinda, Geoff, .... please forgive me if I forgot to mention all the names) did an amazing work. They worked tirelessly around the clock to make sure all 343 guests and 85 staff were safe and had water, food and everyone was well informed.We made some good friends during this trip.Taras and Chantale from Ottawa, Canada
Club med is the best! Hands down i will never vaction at another all inclusive resort : ) the food and drinks where super yummy & the activities & the shows at night where the best! U just felt like u where part of one big family : ) & lets not forget about the view and the sand on beach with both take your breath away! Lastly we where there doing Hurricane Irma & we felt nothing but safe the chef of village and the hole clubmed go ge team did an amazing job of keeping us safe and informed before during and after the storm! Even helping us to get rescue flights off the island :) lastly the food and the drinks where just as good as before the storm it!! We really cant wait to plan our next vacation at club med! Till next time you guys really deserve all the praise shouted from the rooftops : )
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 48 suites
- 2 pools
- Fitness centre
- Scuba diving / watersports (fee)
- Tour desk
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- DVD Player
- 1 king bed, 1 queen sofa bed
- Pool view
- 679 square feet
- Mini fridge
- Balcony or Patio
- Maximum 2 adults or 2 adults and 1 child
- Pool view
- 1098 square feet
- Living room
- Dining room
- Fully equipped kitchen
- Coffee maker
- Balcony or Patio
- All cutlery, dishes, and pots and pans
- Maximum 4 adults or 2 adults and 2 children
Resort Location Map
Villa Del Mar Turks and CaicosProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Providenciales, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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