Villa Del Mar Turks and Caicos
- What's Included
One the great beaches in the world, laid back with no interruptions, wonderful swimming and lots of friendly guests. Many programs and the staff , GOs ,are a delight. There was a kitchen fire the day before we arrived and the dining room was closed, but the GOs never missed a beat. I quite liked eating on the patio daily and although the cooking and serving was more difficult, the variety dropped a little but still great food and company.Cant wait till next yearWay to go Chef du Village and all the GOs and kitchen, cleaning , maintenance staff.
I arrived at the club on Nov 27th just 24 hours after the kitchen fire. Not having been able to talk to anybody at Club med before my departure or knowing what to expect, I was pleasantly surprised to discover alternative eating plans were in place. My vacation went on on a positive tangent from that point on where we felt every GO and GE under the leadership of Francis (the village chief) were trying their best to cope with the situation at hand. They kept the Club running for a week with limited means and decent selection of warm food considering.The highlights of this vacation obviously encompassed great people, great tennis GOs: Mathieu et Max whom their dedication and knowledge of the art of playing tennis is outstanding. The Sailing team GO skipper Nick, did a good job providing great sailing expérience and entertainment! Good job guys!Looking forward, the club is programmed to reopen in approx 2 weeks time with the older à la carte resto (near by the tennis court) being revamped with a new outside seaside patio. It should be a great by the ocean dinner location... Like the previous commentator, the older hotel section would benefit form a bit of an update and more confortable beds. I would not hesitate to go back in the very near future.
Having come here twice before in 2015 and 2014, my wife and I were aware that this resort is dated and doesn't match overall quality of other Clubs Med we have been to. In view of the lower rates compared to other resorts, we didn't mind the basic standard rooms, rather thin mattresses, small pillows, a tv the size of my computer terminal, minor flooding of the bathroom floor after every shower because of the inadequate shower enclosure, the poor condition of the tennis courts, pool cues without tips, etc. Nor did we mind that six days into our two-week stay, a fire in the kitchen necessitated closure of the entire restaurant and food service had to be improvised in the patio area thereafter. We were happy to learn that although someone sadly suffered injuries in the incident, they were not life-threatening. My wife and I felt that the entire staff did a formidable job in accommodating all guests to the best of their ability and keeping a positive spirit going.What thoroughly spoiled this vacation for my wife and me was the poor quality of the mattress and bedding overall and the air conditioning system. The Honeywell thermostat is a model that is 25-30 years old. Although it has a lever for adjusting the temperature, the temperature adjustment was unresponsive. With the a/c on, even on the lowest fan speed, the room would get freezing cold. With the a/c off, the air would inevitably get warmer and humid. This situation alone affected our sleep adversely. In addition, on account of the inferior mattress, we awoke with a stiff back every morning. Some massages with Karine, who was excellent, helped alleviate the nagging discomfort in the lower back area. As I am writing this, we have been back home for two days and our backs, thankfully, have been restored.What the powers that be at Club Med need to understand is that the most critical, single most important requirement for an enjoyable vacation experience is a good night's sleep. A comfortable bed and sleeping environment should be the most basic provision. We will not return to Club Med Turkoise until Corporate Management has made the necessary improvements to ensure sleep comfort.
This was my ninth time in 11 years. I arrived just prior to the unfortunate kitchen fire that disrupted food services minimally for a few days. The Chief of the Village (Francis), did an outstanding job of turning a bad situation into a seemingly minor blip in the radar of my vacation. The Club Med culture is very positive and energetic. The GOs (gentle organizers) go out of their way to make sure you're doing well, and are having a great time. If you're looking for a honeymoon, or a quiet getaway, probably best to look elsewhere. Although, from my perspective (someone who loves to play volleyball, play tennis, and sail), I think this could still be a great vacation for a married couple as all of the activities and parties are optional. Special thanks to the sailing GOs (Big D, Nick, and Tulsa), and to all of the land sports organizers (too many to name). My only complaint? The rooms are really ready for a refresh. Need nicer beds. I'll be back!
By Far Exceeded expectation: 1) The Staff - Must be mentioned first, Chef de Village, Restaurant manager, GO staff, local hires (maids, maintenance, restaurant help, etc.) by far exceeded expectation. This was a very hard working staff. Their day began early and continued far late into the night. Corporate Club Med must take note of their achievements. It is singularly to the credit of a very dedicated and conscientious staff that this Club Med location survived the events during and after the fire. They worked endlessly to salvage everyone's vacation experience. To watch how hard they worked the evening of the fire was almost heartbreaking. They did not stop until they unaccounted for all guests. I salute the staff and give them my highest regards and congratulations. 2) The Gentil Membre (GM) - or what we normally call "the people vacationing at the resort" . All were very friendly. All week long new friendships were made, contributing to a very comfortable and relaxed atmosphere. Most can be described as very youthful and fun 50 to 65 year olds.Exceeded Expectation: 1) Beach – When walking from the lobby area towards the pool, one is overwhelmed by the beauty of the beach. Stunning turquoise blue water spans the horizon lined with coconut palm trees and tropical palapa huts. I googled "most beautiful beaches in the world". Having visited several on the list, Club Med beach on Grace Bay is just as beautiful as any on the list with powder white sand and shimmering shades of clear turquoise blue water. Just absolutely spectacular. 2) Aqua Aerobics in the ocean - Great fun! Alex the facilitator was terrific! People walking by the beach kept snapping photos. I think they confused us for a national synchronized swimming team. 3) Entertainment at Sharkies (Club Med beach bar) - Some really excellent jazzy, blues singers. Fun atmosphere. Great French Fries! Try them extra crispy with spicy season salt.Met Expectation: 1) Rooms - Rooms rated an adequate plus. TV was small but had all U.S. main stream channels plus several extra movie channels. Good internet. There is a small refrigerator which we used to chill the bottles of water provided daily. There’s a separate toilet and shower room. Shower area was equipped with hair dryer, coffee maker, complimentary shampoo, soap, shower gel, and body lotions. I tipped the made 2 to 3 dollars a day and without asking she provided extra towers, extra bottles of water, fully stocked coffee and tea packets, plus refreshed shampoos, etc. Tipping is not expected, but seems like it's really appreciated.2) Dining - Friday "White Night" dining was excellent. Specialties included frog legs, poached salmon, smoked salmon salad, roasted duck, pork loin and really tasty grilled steak. White and dark chocolate bread was a real treat served warm! Dining was very good especially under the circumstances. The not so good: 1) General facilities - The facilities are really run down. We saw a lot of cracked cement pillars and rusting rebar supporting the multi-story buildings. This was concerning. Bar area did have a bit of that "wet rag" smell. 2) As others have mentioned, the response time Corporate Club Med took to address people's concerns was unacceptable. Beyond experiencing a major fire, clientele experienced toxic fumes and uncertainty for almost 2 days. Each day we'd hear that "an announcement would be made soon", with none forthcoming. It took 2 days after the event to receive a status. This was very unacceptable considering how disruptive the event was and how much decision and re-booking needed to be made.All in all, a very good vacation, but corporate leaders of Club Med must take note that this was due to the dedication of the on-site staff, the beautiful beach and the wonderful guests that made it so. There are issues with the facilities that desperately need attention. One can wonder if the kitchen fire was aggravated by lack of attention to needed upgrades.To finish the review, here are some quick tips: ** If you want a nice stiff drink, bring a bottle or two of your favorite alcohol and supplement your drinks. Average drink is so-so at best.** Bring your own large "cooler" cup and use these for frozen drinks.** If you desire respite from club med dining, there are a couple cute beach bars just to the right (if facing ocean). There's also a little shopping area with beach attire and local trinkets.** Thursday night fish fry is a nice local event to attend. You can take a taxi van from/to Club Med, 8 dollars each way. You’ll find local foods, flee market, jewelry, jazz bands, dancing, and much "stiffer" drinks -- Especially the guys right at the entrance selling local "Bambarra" rum.** Catch your favorite sports team on a large screen tv at Danny Buoys sports bar; About a mile or so walk. ** Definitely wear white on "White Night". Much more fun, and you really stick out like a sore thumb if you don't.Thank you for reading! Hope you found this helpful.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 48 suites
- 2 pools
- Fitness centre
- Scuba diving / watersports (fee)
- Tour desk
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- DVD Player
- 1 king bed, 1 queen sofa bed
- Pool view
- 679 square feet
- Mini fridge
- Balcony or Patio
- Maximum 2 adults or 2 adults and 1 child
- Pool view
- 1098 square feet
- Living room
- Dining room
- Fully equipped kitchen
- Coffee maker
- Balcony or Patio
- All cutlery, dishes, and pots and pans
- Maximum 4 adults or 2 adults and 2 children
Resort Location Map
Villa Del Mar Turks and CaicosProvidenciales,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Providenciales, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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