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Windsong Resort

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  • Overview
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  • What's Included
  • All Inclusive Features
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Overview
The perfect Island getaway, Windsong is a refreshing, boutique resort featuring fifty exquisite one, two, three and four bedroom luxury condominiums situated on world famous Grace Bay.
 
Location: Beachfront at Grace Bay; 15 minutes from Turks and Caicos Airport

tripadvisor Traveler Reviews
  • marcushall : Chicago, Illinois
Nice for larger families

My family, three adults and two children, enjoyed our vacation at the Windsong. The lobby was understated, yet elegant. The view from our room exceeded our expectations. We enjoyed breakfast at the beach in the mornings. I found the reef offshore to have an interesting variety of marine life, including barracuda and sea turtles. There was also a wide variety of coral, including brain coral and fire coral. Fortunately, the areas containing fire coral were cordoned by buoys and ropes so that they could be avoided.

  • Coppertop55 : New York, New York, United States
Lovely for couples and families

A right-sized boutique hotel right, and I mean right, on the water by the off shore reef. Perfect for water people of all ages. Pleasant staff, restaurant has straightforward breakfasts and some very yummy options at lunch. Didn't try for dinner. Guest room was comfortable clean modern. All I ever need.... excellent massage at spa. Weight room very minimal and poor to no a/c which we heard from a return guest is not a one-time thing. Concierge is not particularly knowledgeable. You will do better with own internet research. We do plan to return and probably with more family.

  • SharonB25 : Yardley, Pennsylvania
Loved Windsong!

My family of 5 (including 3 adult children) just spent a week at Windsong from December 26 until January 2. We stayed in a 2 bedroom deluxe oceanfront condo. The place was beautiful; the view AMAZING! The good: luxurious accommodations, the view, sitting on the balcony enjoying the view, snorkeling the reef (we saw SO MUCH - barracuda, turtles, eagle ray, sting ray, lion fish, angel fish, schools of fish), eating breakfast at tables by the beach, the two guys working by the beach (Jeff and Carlson), the concierge, food and drink service at the beach, happy hour at JoJo's (2 for 1 drinks), paddle boarding and kayaking at the beach. Things we weren't happy with: there was only one hot tub and it is way too small plus it was turned off at night, the food service waiters could have been friendlier, there were never enough fresh cookies by the front desk, the rollaway bed mattress could have been higher quality.When we booked this resort we were deciding between Windsong and another resort. We are so happy we chose Windsong. Being right next to the Bight Reef was fantastic! People from other resorts came to snorkel there; it was very popular. It was very convenient having the various water toys available - paddle boards, kayaks, etc. If we ever visit Turks and Caicos again, we would definitely stay at Windsong.

  • BM_nyc44 :
Resort from hell.

We staid from Dec 24th to Dec 31, 2016. I will start with the only positives - our two-Bedroom Ocean Front Suite was quite big, but its downhill from there...Reception: We arrived early, around 11 am. The room was not ready, which is understandable since check in time is 3pm. We were told to change to our bathing suits “over there.” Where exactly was that “over there?” We were offered a water down punch and butler Khalil “showed” us the resort. We went outside, he pointed in the direction of the ocean and said” You can rest until your room is ready, maybe have lunch” and then went back inside. That was the end of our tour. Is there a hospitality suite for guests to change and/or shower? Nobody offered one. We changed in a bathroom behind reception desk, and went to the beach. At around 2:30 pm my wife went back to the reception asking about our room. Khalil and the rest of reception desk crew were playing with their phones and like deer in headlights told my wife that our room should be “hopefully ready by 3 pm.” What exactly does “hopefully” mean? If our check in time is 3 pm, how could the room not to be ready by 3pm? Way more customer service focus is required at the reception. They do not seem to know anything, nor do they care to find out. If I paid $21,500 for seven nights at a hotel, I do not want to deal with hopefully and maybe. The beach: It was my understanding that we were supposed to be offered bottle water, cold towel and sherbet once a day every day. Not ONE time were we offered any of the above. They have flags that were supposed to be put out for guests to be able to order beachside food/drinks. Those flags were distributed 3 time out of our 7 days at the resort. Concierge/butler service: My wife and I created a list of restaurants we wanted dinner reservations to. The list was given to the hotel butlers Khalil and Randy asking for early 6:30pm reservations because our children are used to go to sleep early. Around 5 pm we able track down Randy and he told us, that all restaurants we wanted to go to were booked until Jan 2nd and there was nothing he could do. The only restaurant that was available to us was Kitchen 218 in a neighboring resort, but the earliest possible spot was at 8:30 pm. The story did not sit well with us, and we called Kitchen 218. Not only the 6:30 spot was available, they were available at ANY TIME because there weren’t booked at all. I went back to the reception desk to complain about concierge/butler service and saw several people playing with their cell [phone again. Randy and Khalil were there. I asked to speak with the hotel manager and was connected to Anette -----. Ms. ----- assured me that she would investigate why Randy and Khalil weren’t able to help me with my dinner reservation and promised to get back to me the following day. I am still waiting for her to get back to me. My wife called every single restaurant Randy and Khalil said were booked until Jan 2nd and got reservation for 6:30 pm. None of the restaurants were booked. Not ONE!Food/Drinks: Drinks are water down, overpriced and not available. We could not order a mojito for 5 out of 7 days because the bar ran out of mint. The food was tasteless and a complete waste of money. Breakfast that was “included” with our stay was very basic and lacked any kind of variety. I mean they served the same thing every single day. How many times can one eat the same thing: oatmeal, cereal, fruit, yogurt, bagel and English muffin? Service miserable!!! The fruit was never fresh. Oh, yes, the coffee hotel serves is atrocious…….Cleaning/housekeeping: the room was cleaned at random times. Any time between 12 and 6 pm. 6pm?? Seriously?? When my wife complained to Anette -----Ms. -----, once again, promised us to investigate and get back to us. Once again, we are still waiting for her to get back to us. As the matter of fact, the only time we saw Ms. -----, is on her “morning rounds” to the hotel bar ordering food for herself. She was like a ghost that appeared once a day. In room coffee pot was not emptied, floors were never moped. Complaining was a waste of time, since no one cared.I am trying to see if I can say something positive about the resort and I honestly cannot. This was a ruined vacation and a big waist of money. I have never been at a hotel with such a non- existing service. All staff is behaving like they are doing guests a favor by being there. Pity. I assume motel 6 would have more service than Windsong.

  • Valeria J : Columbia, South Carolina
A must stay, great boutique location!

Did a girls trip and stayed at the lovely resort Windsong. Had a 2 bedroom 2 bath with a beautiful view. Very spacious and great layout. We were impressed with it all--meeting us as we checked in with rum punch, to Max at the front desk, Khilal as the butler (super helpful), our housekeeping services, Lucky with the ocean equipment, Olive in the onsite Spa...I could go on and on. If I had to look for something it would be the spotty wifi in our room. Jojo cafe had great food for breakfast and lunch. The entire resort is only 4 stories high and we were on the 1st floor but still had a very good view of the pool and ocean from the room. We were treated very well and would recommend this place as not a lot of condos which makes its better!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

Included features:
  • Continental Breakfast daily
  • Non motorized water sports including Hobie Cats, kayaks and paddle boards
  • Snorkelling on the Windsong reef (Available upon request)
  • Complimentary bicycles
  • Complimentary Fitness Center (open 24 hrs daily)
  • Complimentary movie/video library
  • Scheduled Entertainment, Karaoke, movie & sports nights
  • Complimentary WIFI in room and in common area
  • Cold Water and chilled towels at the pool and beach
  • Complimentary Parking on site
  • Daily discounted grocery shuttle
  • Concierge services
Optional Inclusive plan:
  • Breakfast, lunch, snacks and dinner daily on property (Jojo's & Dune Dining)
  • Domestic and International drinks/other beverages
  • 2 dinner vouchers, per room (valued at $75 per person including taxes and service charges) and 1 lunch voucher, per room ($26 per person including taxes and service charges) to dine at selected local restaurants (min 7 nights stay required)
  • Coupon for full-day car rental at Grace Bay Car Rental (min 7 night stay required)
  • Nightly entertainment
Extra Information:
  • Alcoholic beverages by the bottle or through room service are not included
  • No refunds will be given if the full dining voucher amount has not been used
  • All dining vouchers and car coupon are per room basis
  • Package includes coupon for 1 full day rental (7 night stay required) as mentioned above. Or guests have the option to receive (5)$10 taxi vouchers(per room booked) instead of the car rental for those who wish not to drive, min 7 night stay is required.
  •  Dinner at local restaurants include Coyaba, Magnolia, Bacci, Lemon Cafe, Tiki Hut, Flamingo Cafe, Smokey's and Bay Bistro
  • Lunch at local restaurants include; Tiki Hut, Flamingo Cafe, Smokey's and Bay Bistro
  • Transportation to the local restaurants is included using taxi vouchers, or the one-day car rental(as mentioned above)
  • Car rental coupon does not include taxes, insurance or any other extra charges
  • Restaurant
  • Bar
  • Pool
  • Fitness center
  • Water sports
  • Health Spa/Massage on site
  • Parking
  • Common Area Wireless Access
  • Laundry Room
  • Wheelchair access to common/public areas
  • Business center
Standard Room:
  • 1 queen-size bed or 2 twin beds
  • 250 sq. ft.
  • 1 full bathroom
  • Frette towels & bathrobes
  • Bvlgari toiletries
  • Telephone with voicemail/wake up calls
  • Room-controlled air-conditioning & ceiling fan
  • Flat-Screen/LCD/HD/Cable TV
  • Hairdryer
  • DVD/I-pod docking station/Alarm clock
  • Coffee maker
  • In-room safe
  • Complimentary Wireless Internet access
  • Iron and ironing board
  • Fully-equipped kitchens or kitchenettes
  • Non-smoking rooms with keyless entry
  • Maximum occupancy of 2
Studio:
  • 1 queen-size bed or 2 twin beds
  • 360 sq. ft.
  • 1 full bathroom
  • Telephone with voicemail/wake up calls
  • Frette towels & bathrobes
  • Bvlgari toiletries
  • Room-controlled air-conditioning & ceiling fan
  • Flat-Screen/LCD/HD/Cable TV
  • Hairdryer
  • DVD/I-pod docking station/Alarm clock
  • Coffee maker
  • In-room safe
  • Complimentary Wireless Internet access
  • Iron and ironing board
  • Fully-equipped kitchens or kitchenettes
  • Non-smoking rooms with keyless entry
  • Maximum occupancy of 2
More room classes available, please inquire.

Resort Location Map


  • Windsong Resort
    Providenciales,Turks And Caicos Islands

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Windsong Resort
Stubbs Rd., TKCA 1ZZ Providenciales

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.