The Palms Turks and Caicos
- What's Included
- All Inclusive Features
The Palms is such a decadent place to stay. From the luxurious rooms, to the staff and the food. I have been to so many countries and by far this is one of the most beautiful places. They greet you and you know you're in paradise. You definitely get what you pay for. we did find a deal for the suite. it was 2 bedrooms and perfect for our family. I can't wait to come back
This was my 2nd trip staying at the Palms. The 1st was wonderful but this was even better due to the 2 bedroom, 2 1/2 bath suite with pool and ocean views. From check in to check out the staff were all accommodating and friendly. I had issues with my room safe (100% my fault) and within minutes a smiling security person arrived to open it and very politely walked me thru the (simple) instructions to operate it successfully .The service on the beach was excellent, breakfast had a huge selection of fresh and delicious offerings and our massages at the Spa delightful. In all honesty, I couldn't think of a single moment that didn't meet or exceed our (my 2 adult daughters) expectations.
The Sevice Staff at The Palms is absolutely amazing. John is the first person to respectfully greet you upon arrival and he assists with luggage and taxi service. The breakfast group: Mae, Frenica, Sherry, Gelyn, Suzanne and Fitzroy are there to insure timely seating, special requests (bananas every morning), and the ability to ease the stress of wearied travelers. Arnel, beach attendant, is exceptional. He made sure we were always comfortable. If a problem arises you can count on managers Nadia and Leonie to assist. When my husband was injured off property, a wheel chair was provided by the hotel.
We have travelled to alot of places and countries and my wife and I agree that this is probably one of the best beaches we have ever been on. The Palms was in the middle of it. The rooms were very nicely appointed with a little bar area, a nice sitting area and this was a basic room. Really cool Carribbean decor and that was high end. The pool was to die for and the beach is amazing. Seriously amazing. The water is turquise and the sand has no rocks and pebbles or shells in it and is the whitest and finest sand I have ever seen. The resort food was excellent and my wife is a foodie and she liked it. The staff were very helpful and they went above and beyond on the little things. It was very expensive but nothing in Turks is inexpensive. It was amazing.
Our group of 9 stayed at the hotel from April 30th to May 6th. It was for my fathers 60th birthday and when we arrived the problems started right away. The hotel didn't have my brothers rooms ready and he was there with his wife and 2 young kids; they double booked him into my parents room -which was really just a junior suite and wasn't going to accommodate them all-It's not welcoming to have to go through the hassle of complaining and waiting for another room to be ready right when you arrive. They finally got checked into their own room which they found to be quite messy, with visible bugs and broken lamp. Not 5 star by any means. Third time was the charm for them and they finally settled into a nice clean junior suite. Management gave them a $100 resort credit for the inconvenience. Which helped ease the tension to some extent. The service in general throughout the resort was spotty; with some staff eager to help and others not caring that you are even there. The food was okay; lack of variety was the main complaint. We still found Parallel 23 to be better than the beach or pool restaurant. Breakfast was also bland; the omelette station didn't look really clean and not up to to 5 star standards. The resort itself was very beautiful, however. Gorgeous grounds and a gorgeous beach. (My room was great; which I stayed in with my husband and toddler daughter) btw no real activities for kids. Would be nice to have complimentary toys for beach etc. However we found ourselves sharing with other guests who brought their own. And no kids club, even though you can see there is a small building dedicated to one however it was closed everyday. Overall our stay was good, however considering how expensive everything is you would expect the service to be outstanding and unfortunately at the Palms it was not. We will try another hotel next time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.