The Palms Turks and Caicos
- What's Included
- All Inclusive Features
this really was a perfect vacation for me and my girlfriend. we came here to getaway hustle and bustle of living in new york and the Palms in Grace Bay was exactly what i wanted my vacation to be. there are so many things to love about this place.. the staff was so nice, warm, helpful, friendly, and welcoming.. the beach was gorgeous.. the pool was awesome.. nothing was overly crowded.. loved the bar on the beach.. loved the swim up bar at the pool. the restaurant seating by the pool at sunset was picturesque. the room was clean, quiet and the bed was soooo comfortable. slept well every night. i was also amazed by how clean the beach was. definitely do the boat tour w/caicos dream tours. its well worth the $100 and so easy to plan with the Palms concierge. i don't have enough good things to say about my experience at the Palms and making our vacation the best it could be. i really could go on and on.. thanks again to all the staff for making the trip great!
The pool is loverly and the staff want to make sure you are alright and nothing is wrong.Outside the hotel there is a couch that gets towed and you can go snorkelling then to iguana island. And the driver eugine is so funny when he takes you a restaurant.
My fiance' and I stayed here for 4 days and truly were taken aback with the customer service and hospitality we received from the staff! From the time you get out of the taxi your welcomed by Family (staff) with open arms. From Sippy at the front desk to the nice bellman ready to take your bags with a welcoming SMILE! The welcome cucumber drink is so refreshing as well as the cool cloths they give you once your seated to relax you. Once your in your room and you decide to go take a swim up to the Swim up Bar you will be greeted by some of the friendliest people we have encountered Jefferson, Latoya, Janero, Kervadio and Stacy. Just ask for them by name you want be let down I Promise! Once night falls and you wake up to the complimentary breakfast Fitzroy will be there with those beautiful brown eyes saying GOOD MORNING how can we help you? Hands down the people and staff are the most heartfelt and graceful bunch of folk you will come across. You must stay at THE PALMS @Turks and Caicos
We stayed 1 week at The Palms in July to celebrate my husband's 60th BD. We have traveled to many places and have certain expectations especially when you're staying at at a high rated resort.The ProsOnly a 15 minute drive from the airportResort was immaculate, beautiful pool with adult only section, pool bar, and well appointed amenities such as unlimited spring bottled water. The staff was very friendly especially the beach attendants.A very good, made to order if you wanted, breakfast was included.The 2 restaurants on the premises were very good.Junior suite-garden view was spacious, modern with many amenities but I regret not having ocean view.Beach was the star of the resort!! The most beautiful, swimming beach we've ever seen. Crystal clean ocean with little to no waves, with soft sand throughout. Paradise!!Cons or things that prevented us from giving it a higher rating.When we made the reservations I specifically asked for a higher floor room and what did the front desk do when we arrived? They gave us a ground floor room in a heavy traffic location by the pool and towel attendant station with no privacy. When I asked if they could change us the front desk greeter said no, they had a large group coming in and couldn't accommodate us. It seemed they rather cater to the large parties Han ndividual guests. I asked if we could upgrade? We were willing to pay more but it would have cost an additional $500 per night !! That would have made the room about $1200 night, really?? After much back and forth they provided us other accommodations on the 2nd floor but we had to wait 3 hours. We didn't get into our room till 5 and they put us way in the back of the resort by the breakfast court. At that point we were so aggravated we just went with it. We shook off the unpleasant start and had a great time the rest of the week. Room was very spacious and comfortable.The turn down service was sketchy at best. In 1 week they turned down our bed twice and once we found the sofa bed turned down with the furniture moved around. We reported the issue but it didn't improve. The other disappointment was knowing it was my husbands 60th they could have acknowledged the occasion even even with a birthday card. The resort made no gesture, was disappointing.Several months prior I wanted to surprise my husband with a couples massage and made online reservations. When I arrived I went in person to confirm and learned they were offering a 30% disc on the service. When I asked, the spa attendant told me I couldn't get it since I didn't make the reservations online. But I explained I did and she argued i didn't? Customer Service at its best! She made me cancel the reservation then I had to make a new appointment through their website on my iphone.I was very close to telling them to keep their spa but I wanted to surprise my hubby.Prices were very, very expensive....dinner was about $150 with 2 glasses of wine. Maybe we are spoiled living in the NE with such a variety of restaurants but for the prices the food was good not great.Restaurant Recommendations- all the restaurants are outside, open air.1st night we wanted convenience so walked on the beach 2 resorts over to Bay Bistro at the Sibonne. Good, casual beachfront restaurant. Order the ice cream!Coco Bistro- the tuna appetizer was very good. Atmosphere really nice, eating under the palm trees. Need taxi.Parallel 23 in the resort- we celebrated my husbands BD. Fine dining cuisine. Everything was excellent.Grace Cafe- need taxi. Very good.Da Conch shack for lunch- Small, touristy, spot on the beach with brightly painted picnic tables where conch is the specialty. At night they have live entertainment. It's a fun place.Magnolia's- my favorite. On a hill overseeing the marina. Great for sunsets. The tuna Tartar appetizer was the best!Thursday night- if it's your first time go to the Fish Fry. Walkable on the beach from the Palms (near Beaches Resort). Local restaurant food stands and beer trucks all gather selling local foods plus very good, local entertainment. Everyone was very friendly. Cheapest night of the week!Last night we didn't want to go far so we went to Hemingways at the Sands, 3 resorts from the Palms, walkable on the beach. Average- limited menu-our least favoriteWe rented a car for 2 days to see a little of the island, $50/day cheaper sometimes than getting a taxi that charge per person. Grace Rentals dropped off the car at palms then pu from consierge. Very convenient!Drinks-Since prices were crazy we biked to the IGA supermarket and bought snacks and beer. The local Turks Lager was approx $8/6 pk, domestics range from $14-$20 6pk. At the resort each beer cost $8. Drinks at the resort cost $15 plus 12% govt tax then with tip comes out to be almost $20/drink.All in all we had a fabulous time. Despite the prices we would return again not sure if we would go back to the palms.
I wanted to share what a fabulous experience we had staying for one week at The Palms in Turks & Caicos.Everything was nearly perfect, from the beach and pool to the suite and the staff and the breakfast buffet and the restaurants.I would love to go back every year!Special shout out to some of the staff members who made our stay extra special:Nadine, from the Kids Club, who does an amazing job, and who our kids wanted to spend more time with even when we came to pick them up. I regret not trying out the Kids Club earlier in the week!Madeleine, who did the turn-down service for us with a smile.Angela, the concierge who arranged a fabulous scuba diving trip for my husband and me, including a scuba refresher course for me the day before.The bartender from the Philippines, whose name I now cannot remember, who made the most delicious rum punch and was so genuine and friendly.The front desk was also very helpful and friendly and efficient.Thank you all for giving us the vacation we had hoped for!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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