The Palms Turks and Caicos
- What's Included
- All Inclusive Features
The resort is beautiful and the service was great. My only complaint would be that the bicycles available to use were not in the greatest condition. Everything else was A+.Again, I give the resort a great review. The island is also beautiful, as are the beaches. I have to say though, that I won't go back to the island. We had a few circumstances in a couple of days that turned us off.We were overcharged by a taxi driver, overcharged at a restaurant, and shorted on change at a restaurant- all within 2 days- and all "accidents." These weren't accidents, so travelers beware. If the island wants tourism they need to nip this in the bud. Having to constantly be on alert for dishonesty put a damper on an otherwise nice vacation.
This was our first time to Turks and Caicos and it is gorgeous! We would definitely return but would not stay at The Palms. To say the service is average feels pretty generous. The rooms are fine but nothing special. I would say this is a four star hotel but needs updating. There two remotes for the tv and neither work well. The AC goes out a lot and you have to call to get it reset manually (which to be fair they are super quick to come fix) and the bedside light had a short. None a huge deal but just not the caliber of room we are used to and combined with the poor service leaves you with a very blasé feel. The beach and pool area are great and we definitely enjoyed both. You can use standup paddle boards, kayaks, etc.. and we enjoyed that immensely. Joseph was super helpful with the paddle boards and always friendly! Now this is where we go from a solid 4 to a generous 3. The service is one of the worst we've experienced anywhere in our travels. To start the experience, the woman who escorted us to our room (very helpful in theory) complained the whole time about how she had to work and how long her day had been. She didn't bother to show us where anything was and just seemed generally miserable. I did see others giving a tour of the pool, etc... while laying out though, so perhaps we just got them on a bad day. The pool and beach service was slow to nonexistent. It's odd because you sort of had to bother them to spend money. There were a few friendly people along the way. Eddie at the pool bar and Joseph at the water sports desk were both great! If there were more of them, I would say this place would be much better. Gorgeous beach, amazing location and a total miss with service. Can't wait to return but try another resort!
I can honestly say I have never had a better massage in my life. Thank you Chara for your magical work! I left the table feeling like a different person. She used essential oils and worked very deep into my tissue. You will not regret booking wither her...I had to go twice because she was that good. Such a beautiful place and can't wait to come back again.thank you!
Overall The Palms was very nice. Our room was clean and bright - included a microwave, small refrigerator and expresso machine. We enjoyed the turn down service. The vanity in the bathroom could have been larger, but it did have plenty of storage underneath, so we just put our items there. They still use actual keys for their rooms, which honestly we found it a little annoying to have to carry keys around with us. Staff was very friendly and accommodating. The hotel is located within walking distance of the Salt Mills (shopping), you can walk or ride a bike. We didn't have any problems finding a seat around the pool. The TV is confusing, with three remotes, none of which was marked. Luckily we were travelling with friends, and they had instructions in their room. Otherwise we would have had to ask for assistance. You shouldn't have to do that for what we were paying to stay there. I would stay there again, but would also be tempted to try another hotel on the island.
My wife and I take an annual winter vacation (warm destination) and we had never been to Turks & Caicos. We had many friends recommend it to us. We started doing research and found The Palms and read all the incredible reviews and even have a friend who goes every year to The Palm and loves it. For us the property is in need of a "make over". Lots of the resort seemed run down and need maintaince. For a 5 star resort and paying $1,000+ a night we expect Four Seasons & Ritz Carlton service and amenities. We had a junior suite and the bathroom vanity was small no double sink and the fact leaked and when you turned on the hot water you would have brown fluid come out after the first 20 seconds, shower was small and still had bathroom curtain no glass, etc. TV and DVD has 3 remotes ? No batteries in one and NFL playoffs were on and I had to have someone come up to fix my TV. Beach service was comedy, I ordered 4 beers to be put in a bucket for the day and I was given a Coors Light can ($11.00) I cant recall the last time in my life I have had a can of beer and told no buckets were avalaible then the folks next to us ordered a bottle of white wine and a bucket came out, it did not sit well with us. We ordered lunch and asked for a small table there seemed like there were many but our waitress asked us if the people next to us would mind if we took their table ? They were swimming in the ocean and we didn't know them we said no and ate our food out of the trays provided. The pool bar resturant has the most uncomfortable cushions to sit on its not even funny and worn. We had a few spa services the treatments were Excellent the locker room is a joke. Both outside showers for the men's locker room had no hot water (I was there 3 times in a week). Also the steam room you need to turn on and it wasn't even steamy after my service was over, rust on the marble bench inside of it , locks on lockers you need a PHD they have to open everyone's for them this needs to be upgraded. Says best spa in Caribbean I dont agree. The breakfast is a mess, you wait in line and the omelet station is slow moving. What we feel and figured out is if you have stayed at The Palms before you are treated like a VIP (or resident) and we saw this the whole week. If you go for the first time you are not a VIP. We had people passing us in line everyday for breakfast and would tell the hostess we are VIP's and walk by. We booked our dinner reservation on site for 2 with the concierge 2 months before we went and we were given seats way in the back away from the music etc. Last year my wife and I went to Aruba and stayed at the Ritz Carlton on the 7th floor (concierge) and it was Amazing and honestly more expensive but it was worth it. The last part that rubbed us the wrong way was the transportation. We called the concierge and asked for car service and they recommend this service called VIP, we took their suggestion for $240 round trip and our driver was 20 minutes late to pick us at the airport. During our trip we were told a taxi was $16 per person to the airport we just felt like we were ripped off. Our VIP driver on the way to the airport let us know that the cost of their service is put on our hotel bill at the Palm because they get 50% of it. Not sure if that is true or not but i looked at our bill and the driver service is charged to my bill. I'm done with The Palm forever, I dont want a discount or refund of any kind. I will not respond to hotel management it was enough of my time to write this review. I don't write many reviews and this is the first negative one I have ever written. We just feel we gave our annual week to the wrong place and will never do it again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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