The Palms Turks and Caicos
- What's Included
- All Inclusive Features
The food was good but the hotel was just so so. The service wasn't as good as I expected. The temperature in the room was hard to regulate. The tv didn't work right. There were no outlets near the beds. The bathroom faucet was falling apart and the shower faucet was a battle every shower. The gym was hot as hell and the equipment was old. The whole experience was just so so.
The Palms is a fabulous resort with everything you could want for a relaxing, enjoyable vacation. The grounds and rooms are clean, tidy, and very comfortable. The staff is professional and friendly. And the spa is amazing.
Stayed in an ocean view suite. The room was incredible. Had washer/dryer microwave, great outdoor balcony. Great view. The food at the hotel was pretty good. Snapper at 72 West was very tasty. The pool food was decent. I will say that the level of service by the pool was different than what I've experienced at the Four Seasons and other luxury hotels. It took awhile (if ever) for someone to come around and take drink/food orders. And even then, they were slow to return. Maybe it's a Caribbean thing I'm not sure.The place is expensive for sure but everyone is friendly and the property is spectacular. Swim up bar was nice. Huge ledge in the pool for kids to walk in the water or for adults to lay down and disk in the sun. I'd stay here again.
This hotel is a mid-tier hotel at best and that is being extremely generous. We were choosing between the Gansvoort, Seven Stars, and the Palms and chose the Palms which we surely regret. We did visit the Gansvoort and I would recommend that for sure. Pros:The best thing this resort has going for it is Agnes who is a front desk Ninja. I had emailed twice prior to arrival that we wanted our two rooms next to each other due to very young babies and our help. When we arrived, we found that we were in separate buildings and no one had even attempted to get our rooms together. Agnes overheard this and took over and figured it out for us. She also helped us on multiple other occasions. The other pro is the beautiful beach - although, the seaweed is terrible and other hotels where we have stayed have someone out fulltime to rake the seaweed so that the beach is enjoyable for the guests. Cons:The biggest one was that the rooms were filthy. Our babies crawled around for 20 mins and their knees and feet were black - we didnt even want to walk around barefoot in the room. The bathroom smelled like mildew and had lots of someone else's hair in it when we arrived. The food is terrible, terrible, terrible especially for what they are charging. Room service includes 30+% tax plus $5 delivery - then you have to add tip on top. We found out on the last day when we were leaving that there was a complimentary breakfast buffet. That wasnt mentioned by the lady who walked us to the room. Apparently some folks got tours of the resort when they were walked to the room - not us. Here's your room - good luck. Wifi didnt work in the room and the television didnt work consistently and had multiple remotes and no instructions. Both the shower and the safe broke while we were there, but Agnes gave us a room credit for that room. Other than Agnes, the service was pretty poor all around and in some cases just rude - the two gentlemen in charge of the beach chairs/towels need customer service training for sure.
Our family spent 1 week, March 4-11, at the Palms. We had 2 junior suites. The hotel accommodated us and placed us right next to each other. The 2 rooms were actually more affordable than 1 bedroom suite. Rooms were large, clean, and comfortable. We had a wonderful stay! Everything was perfect! The very polite staff, the beautiful grounds, the delicious food and the amenities were the highest of quality. From the moment we arrived, the front staff and concierge were welcoming and very helpful.Jeffer was at the beach everyday and set up our chairs. He was so polite and knew us by name. Joseph took us on the Hobiecat sailboat and gave my husband a crash course on sailing. He took wonderful pictures and videos and emailed them to us. He went above and beyond and the pictures are beautiful! We can't thank him enough!We also went to boot camp, the days it was offered during the week, and a Pilates class all taught by Raymond. He was a tough instructor and they were challenging classes. We like those type of classes on vacation and they did not disappoint.We thought the food was amazing, from the beach, to the evening poolside cuisine with a beautiful view of the beach, to top notch Parallel 23. We did not have a bad meal at the hotel. The hotel is so beautiful and the spa is spectacular!It was a busy week, but the beach was never full. It was always easy to get chairs and non-motorized water sports. My family loved that it was not an extremely large hotel and it felt much more private.We visited many other resorts, I am so grateful we chose the best! Highly recommend and would stay at the Palms again in future visits to TCI!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.