The Palms Turks and Caicos
- What's Included
- All Inclusive Features
We love this hotel. Staff is helpful and friendly. The food was delicious. The breakfast each day is a special addition in The Gardens. The rooms are very nice. However the bed was old and needs to be replaced. I just had a back procedure and needed a good bed. I had sent an inquiry and they had housekeeping respond. Theyonly told be type of bed so I took an egg crate. Very uncomfortable even with egg crate. My husband can sleep on anything but he had to place pillows under his back. Each night. We removed the coverings and the bed sagged deeply. We have been in 10 hotel rooms in the past month. Beds were no problem and some of them were chains like Marriott and Hilton. I sent a message to manager and got responses back from them that the beds would be ok with my back. Here housekeeping responded with only bed type. We love this hotel. It is 5 stars so should have good beds. On checkout a young lady handed me an iPad to complete a review for trip advisor. Told me if I didn't give them a 5 it would be deleted. What???? I guess they don't want the public to see the truth. I would like to stay here again but the bed situation needs to change. Management needs to pull toppers off and look at sagging. As the night went on it got worse and worse.
Spent a week at the Palms for the holiday and a family event. From the minute you get the property you're at ease. The staff is extremely courteous and even check in feels like a little holiday with fresh island drinks while you wait for your room (during this time they whisk your bags to your room and make sure everything is 100% ready). The rooms are very well appointed and suitable for a couple or families. We had 4 adults and 4 kids (11-16) and two 2-BR suites were more than suitable with plenty of room for everyone to move around and be comfortable. The grounds are incredible and well manicured. The pool will have everything you need for a day in the sun. Of course, the beach is why you are there and it doesn't disappoint. We appreciated the mix or choice of very comfortable loungers with umbrellas for those that wanted more sun or private cabanas for two if you want to escape the rays. Also highly recommend the boat trip (snorkeling, island hopping), they pick you up right at the resort beach and a nice change of pace. We enjoyed the restaurants (highly recommend dinner on the beach) and the included morning breakfast on the patio is excellent and a really nice touch. Overall can't say enough and we will definitely be back again!
My wife and I have been coming to Provo and The Palms since 2010. This year was our sixth trip to The Palms. Over the years, we have found a favorite suite that we try to stay in each year (suite 3208). It is on the second floor of building 3 and has wonderful pool and ocean views. We love the balcony and have coffee in the mornings and lunch there. The 1-BR suite includes a full kitchen, washer/dryer in the half bath and the full bath is so grand.This year I booked our 2-week stay through Jodi in the reservations department and as usual, requested suite 3208, received confirmation from her, and began counting down the days until we return to our home-away-from-home.We arrived on Provo on Oct 15, 2016. Quickly cleared customs and with baggage in hand, made our way to Grace Bay Rentals to pick up our car. Paul welcomed us back, helped us put the bags in the car, joked about how Todd was doing and quickly sent us on our way. Next stop, The Palms!Upon arriving, we were welcomed back, provided a cold towel and a refreshing drink. After filling out the paperwork, we were escorted to our room. As we chatted with the young lady who was escorting us to our suite, we walked pass building 3. Next, we passed building 4, and at that point I asked, was suite 3208 not available. The young lady just smiled and we kept walking and then entered building 5. We took the elevator to the third floor and went into suite 5301. This was an ocean front, corner suite with a wraparound balcony that provided us with ocean front views of Grace Bay and also the pool, Jacuzzi and swim-up bar area. We were blown away!! I was smiling from ear-to-ear and my wife's mouth was wide open. What a very nice surprise! I had told Jodi that we were celebrating our 31st anniversary and she had made arrangements for a gorgeous gift basket with beer, wine, crackers, cheeses in it, AND a small cake. Very nice touch.The beds at The Palms are some of the most comfortable we have ever slept on. They definitely go toe-to-toe with the Marriott Resort beds. We had such solid sleep during our stay.While we don't cook in our suite, we do appreciate the full kitchen with high end appliances. We love the fact that we can brew a full carafe of our favorite coffee that we bring from home. After our morning walks and breakfast, we would have a couple of cups while sitting on the balcony. What a wonderful way to ease into your day.Breakfast is normally served in The Garden. Located behind The Manor House, it is an open air seating area that is shaded by a canopy of trees. There is an omelet station, breakfast buffet that includes fruit, yogurt, scrambled eggs, egg whites, cheesy grits, pancake or french toast, bacon, sausage links, toast & English muffins, oatmeal, cereal and juices. If it rains, the team moves the breakfast service to inside The Manor House.The Plunge is a restaurant serving up burgers, wraps, pizza, salads and tacos. The bar area also offers a swim-up area. Personal favorites from The Plunge includes fish tacos, burgers, lobster BLT, pizza and the strawberry daiquiris.The Ozmosis Bar is a great addition to the beach area. An easy way to get a refreshing drink while you're on the beach. Happy Hour starts at 5 PM.72 West is the newest addition to dining options at The Palms. Serving nightly on the deck area between the infinity pool and the beach, it is a nice place to dine under the stars. Good spot for family-friendly meals with offerings for each member of the family. Live entertainment is provided 3 times a week. As are themed buffets.L'Attitudes is the bar located inside The Manor House. They have added sliders and other finger foods to a menu for those who are looking for a light meal or a nice change of pace. Talented bartenders will be happy to fill your wishes and give you a good conversation.Parallel 23 is the principle restaurant at The Palms for fine dining. Also located at The Manor House, Parallel 23 invites diners to experience Chef Lauren's wonderful menu, while dining on the terrace, under the stars. The atmosphere is a very romantic. Diners gaze out at the large water fountain and white lights twinkling from the trees along the courtyard. The staff is attentive and will do everything to guarantee you will have a wonderful time.The Spa offers full spa treatments for anyone who wants to indulge themselves. A lovely, relaxing and peaceful spot to forget whatever troubles you. Don't forget the fitness area for that early morning workout before you hit the beach.The beach wizards are a team of guys who will assist guests with beach and pool set-ups, provide water and towels, frozen fruit, and non-motorized water equipment. They also provide basic instructions on how to use the sailboats, kayaks and paddle boards.One of the advantages of returning to the same resort year-after-year, you get to know personally those people who make your visit so special. We have the good fortune to call our friends: dearest Sherri, Suzane, Mae, Frenica, Simonne, and Merle from The Garden team, Jai, Arnel, Shawn, and Rashad from the Beach Wizards, Sandra from housekeeping, Raymond in the fitness center, Alvin "The Man" who is the first and last person you see, Ariker the BEST concierge, Kenny Executive Concierge, and Jodi in reservations. The resort is only as good as the individuals who make up the team. The Palms IS the only place we go to because of these individuals!Special thanks to our newest friends Jerome and Adam from The Shore Club. You made even the rainy days fun. Welcome Sabrina! Thank you and the rest of The Palms team for a fabulous 31st anniversary vacation. See you in October 2017!
This was my husband's and my first trip to Turks and Caicos and everyone at The Palms made sure it would not be our last! We were welcomed as soon as we stepped out of our ride from the airport and were made to feel like the only guests at the resort. Everything from the food, to the room to smallest details such as the turndown service at night was first-rate. The breakfast that was included was far from a "Continental" breakfast. They had an omelet bar, fresh fruit and changed out the selections every morning. The restaurants and bars at the resort were excellent, so much so that one of the days during our stay it was raining so we never even left the resort! The Palms also has their own portion of the beach at Grace Bay "reserved" so it is private and for their guests only. It's a mere 100 yards away from the resort and breathtaking. would highly recommend staying at The Palms and my husband and I are already looking for availability for next year!
Had a fabulous time with my 2 adult children. Hotel, food, and service, 5 star plus. Also enjoyed a day of sailing and snorkeling, and an evening of fun at Danny Boueys. This is definitely one of the most beautiful places in the Caribbean, also fairly easy to get to.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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