The Palms Turks and Caicos
- What's Included
- All Inclusive Features
The resort was very nice considering only a few months ago a major storms went through the island. The resort is listed as five start resort which it isn't but if your able to get a reasonable rate which we did during high season will make you over look lots of things. The good things first the beach was and water were perfect. The quite sitting areas near the beach were very relaxing and free of children. The beach staff and beach bar were also great about helping guests. Check in and tour of the property was a nice touch. The Bar Drinks were average at best quality and presentation needs major improvement. The included breakfast needs major improvements selection and quality was terrible so I opted to go offsite and pay for breakfast and coffee each morning at Shays and Lemon 2 go much better service and quality and well worth the few extra dollars. Rooms were nice for the good high season pricing we received but overall they need to be updated all the tiles in room 1207 were cracked from front door into the bedroom. The room did have sufficient supply of plates and knifes and glasses along with a college sized ref-ridge. Overall a nice experience but only because the price was right and wouldn't have been happy if the high season rate was higher.
Our first issue was at check in. We had reserved our room via Delta vacations and already paid in full, yet the reservation did not show up. I waited close to an hour while they worked on the issue before the manager offered me a drink (I'm pregnant) and then lunch, which I agreed to. The room was ready after I ate, and I was taken by another staff member who gave me a tour of the grounds and took me to our junior suite. When I walked in, I was shocked at how large it was and our ocean view, but figured the manager had upgraded us due to the trouble at check in. The staff member went through a ten minute overview; showed me how to use the TV, went through the pamphlets, gave me a tour then left. I was in the bathroom and slightly horrified when I realized that she had let herself back in and was calling me. I came out and she apologized, but she had made a mistake and this was not our room. She then led me to our actual junior Suite, which was tiny, and did not seem like a suite at all. I asked her if she was certain this was a junior suite. She did not know, and had to actually call me back to let me know that it was in fact our room. The room was very small and I was shocked that is was Called a suite. Our garden view was overlooking some shrubs and a walkway, so people could easily look in. Not what I had expected. Other observations: pool and beach area is nice, everything is a little dated but seemed clean. Lunch at the pool was tasty, with ok service. The free breakfast that is included is just ok, however they do omelets to order which you can't go wrong with. One other thing that I thought was just ridiculous was that they charge you for the morning yoga class that's offered in the fitness area. I have been to many resorts and have NEVER paid for a fitness class that's offered on site. The staff, although mostly friendly, were simply not knowledgeable about the property and could not answer basic questions I had. We ended up having to cut our trip short after just one day, and luckily the hotel was willing to work with us and give us a credit for the remaining three days. When I checked out, I let the on site manager know that delta vacations had spoken to the reservation department and that they were giving us the credit, which she knew nothing about. She asked me to wait while she confirmed, which I did, for 45 minutes. I finally told them I had to catch my flight, and she reappeared to tell me that she would send me an email confirmation shortly with the info about the credit. Although she was very nice, Three days later, I still have not received the email. Since we have the credit, we will have to return, however it would certainly not be my first choice to return to this property due to the issues that began at check in through check out.
Picture perfect location on a Tropical Island in the Caribbean! The Palms is hands down the most beautiful resort on the Island. Our stay was made even better by the personal attention and kindness of the best staff (Shout out to Jerome Jackson and Leonie Henry) in Turks and Caicos. Awesome view of the ocean and beach and surrounded by Palm trees, this resort has it all...From the best Spa on the Island to the beautiful pool this resort is hip and yet family in every way! Poolside Smoothie Bar is a big hit with kids of any age and the Hot Tub overlooking the Ocean simply adds to the charm. Restaurant and Bar are top-notch as well.
If this were a 3 star hotel it would be different story...but The Palms is advertised as 5 stars at 5 star prices. As such, it falls short.On the positive side: It is a wonderful property, casual setting, clean, nice sized rooms, very comfortable beds. Well situated, within walking distance of several good restaurants (including on-site). Kayaks, paddle boards, catamarans, and snorkel gear all readily available on-site. Good live music 5 nights a week.Michele at the Concierge Desk.....an absolute gem! Just tell her what type of dinner/atmosphere you are looking for and she will point you in the right direction every time.....fun, friendly, courteous, knowledgeable...everything you would want in a hospitality employee. You want a fun night....Da Conch Shack on Wednesday nights....you want a beautiful dinner by the ocean...InfinityStaff tried to make the best of the Sunday with rain the entire day....movies and board games available....wish I could remember the name of the particular female staff member who could not do enough for us that day.On the negative side: Tired furnishings, pool chaise lounges well past their service lives. Breakfast is a disaster; horrendous service, cold 'hot entrees' in chafing dishes. Omelets to order that took forever (and the resort was supposedly only 80% full). Spotty service at pool side....beach attendants were much better. Dirty room service trays remained in hallways for hours on end....at least 2 days out of 7.Wish I could rate the resort higher, all the negatives are easily correctable....but until they are corrected, I cannot....and I will stay away.Just an FYI to first time visitors to Turks and Caicos......if you go off premises from your hotel, be prepared to spend big $ on taxis....the drivers were all excellent....but it is pricey to get around....and they charge per person, not per trip....so 4 people in a taxi versus 2 will not save you any $.
Upon our arrival to the resort, we were very unhappy with the state of the grounds as well as our room view -- Our online travel agency painted a very different picture of what to expect. Our "garden view" room had a view of the breakfast area, along with a number of palm trees surrounded by unsightly scaffolding. The beach was covered with seaweed, and the property just seemed unkempt. Within one hour of our check in, we contacted the travel agency, who quickly sprung into action. We got a call from the on-site manager, Agnieska, who wanted to meet with us promptly. She explained that they had just gone through some major storm systems, and were attempting to clean up; and offered to upgrade us to a room that met our expectations. We got upgraded from our 500 sq. ft. "garden view," to a 1500 sq. ft. pool and ocean view room -- it was spectacular! From then on, our trip took a turn for the better. The next day, the beach was much cleaner, the property looked like it had been cleaned up a bit, and we were off on our vacation. We found the service and food to be lackluster, and still expected more from this five star resort. Ie. waiting 30 minutes or more for a lunch menu at the pool. The "fine dining" restaurant on the property was the best meal we had in the resort but still did not meet our standards. Regardless of the food and the service, we thoroughly enjoyed our days at the pool and snorkeling at Coral Gardens (a 15 minute walk on the beach). We also took a 1/2 day snorkeling excursion with Caicos Dream Tours - it was $89.00 per person. The guys on the boat were a lot of fun, but the snorkeling left us unimpressed. Maybe it was the fact that we only snorkeled for ~45 minutes, at 930am. The ocean water in TCI is beautiful, but during this time of year it is cool -- maybe maxing 75 degrees. We suggest if you do go on an excursion to go for the afternoon excursion because it is warmer in the later part of the day. The boat also took us to iguana island, which was very cool, but we felt a majority of this day trip was spent here when we really wanted to snorkel at different locations. Tip: the snorkeling at Coral Gardens is WAY more exciting, it is off the beach, costs nothing, and we had the chance to swim with beautiful fish and sea turtles! The highlight of our trip!!! One thing we wish we had been informed about upon arrival was that The Palms had two sister hotels (The Sands & The Shore Club) which guests have full access to and had shuttles back and forth every hour. Had we known this, we likely would have visited these hotels much earlier in our trip. If you get a chance, you MUST visit The Shore Club -- it is INCREDIBLE!!! When we return to TCI this is where we plan on staying. They have a Peruvian/Japanese fusion restaurant which was our BEST meal on the island. We also went to Coco Bistro which was delicious. Mr. Grouper - a local dive was also great! On our supposed last day, we felt that we needed one more day (because of the headache of day 1) so we extended our trip an extra night. The hotel accommodated us and kept us in our same room for the same rate. Unfortunately, our flight was at 2:55pm and check-out was at 11am. We tried to extend our check-out time to 12, but the front desk told us "you can be out by 11am" - rude, and unnecessary, we only wanted an extra hour. Kind of left us with a sour taste in our mouths. Special shout out to our housekeeper Noel, she was PHENOMENAL!!! A few other staff members that deserve recognition: Walson (butler), Marquel, Jenero, Latavia, Ricardo "Cardo", Curtis, and Astraneak. Some tips for the hotel, the wooden scaffolding holding up the trees are an eye sore -- try supporting them like The Shore Club did with cables, the outside breakfast dining area is old and not pretty, we enjoyed breakfast inside Parallel 23 MUCH more! Also, the buildings need a major power washing, the hurricanes have clearly taken a toll on the exterior. All in all, with all the cons, we DID enjoy our vacation, the pool beds are fab and the suites are superb. We do plan to return to TCI in the future, but will likely stay at The Shore Club.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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