The Palms Turks and Caicos
- What's Included
- All Inclusive Features
We stayed at the Palms to celebrate my grandmother's 80th birthday and I must say the hotel is breathtaking. There's a great structure, an amazing spa, delicious breakfast and very comfortable rooms. The outs: apart from our butler and our room maid, the staff is very rude (it was almost like they were doing us a favour by allowing us to stay in the hotel), the food from the pool restaurant is terrible (my cousin got a food poisoning by eating a fish taco and had to stay in her room most of the time) and all the extra services are overpriced: we had dinner at the beach and they charged $400 to set the table for 16px and $350 just for the lighting (string lights, tiki torches and table lanters).
This is definitely a luxury resort, from the service in the restaurants and bars, to the delicious meals (for breakfast, lunch and dinner), as well as the exceptionally beautiful decor and grounds. We stayed at the beachfront presidential suite and enjoyed the beautiful views of the sunset. A perfect place for a honeymoon or a romantic getaway in Grace Bay!
The people and the service are spectacular! Very relaxing place to stay. Patrick on the beach does a great job accommodating all your activities without overselling. Jefferson and Reme are the best behind the beach bar. Always attentive!
Over all a nice time BUT the hotel needs some updating. It has such charm and beautiful decor but many pieces are old . Our dresser in the room was chipped and had water stains all over it. The upholstered chairs were slightly stained and had some pulls in it. The shower had curtains that need to be replaced along with the bathroom window treatments . The bathroom vanity was in very bad shape! The beach is great and the staff is helpful-especially after a tip! The complimentary cold bottles of water is a nice touch . The beach bar was very convenient but the staff and prices could be better !! The pool was packed ! Bartenders seem overworked and not happy . You get your drink & food just not always with a smile ! The adult hot tub - was never adults only. The staff is to blame for that . Kids should have been asked to leave but not by another guest . The restaurant & bar in the front of hotel is great . Best martinis on the island ! Beautiful setting! The shops are nice and convenient but often not opened. You will often Find a sign on the store door to go to the next store for assistance . A bit annoying . Gym is sufficient but can be cleaned up a bit . Floor was very sandy . Spa is very nice , peaceful and the services we received were great. Daily breakfast was nice but staff has to figure out a way to keep flies away from buffet ! It was bad. 1 out of 5 days they had a fan on the food which helped. Location is perfect ! Easy to walk, bike or cab too many restaurants.Not sure we would be back but overall it was a nice time . Just not sure it's worth the money.
The Palms is a very nice property on Grace Bay. While it was an overall wonderful trip, the resort is quite expensive and didn't quite live up to its price tag. First, let me commend the staff. I've read a few reviews complaining about apathetic staff, but I found the Palms staff to be among the friendliest and helpful I have come across. Our room was very spacious, nicely appointed, comfortable and clean. We utilized the pull out sofa and found that to be surprisingly comfortable as well. While the bathroom was large, there was limited space to keep your toiletries and hang towels. The bathroom made the room seem a bit dated. Our unit was on the first floor - which I would recommend against. There are no screens on the door -- and lots of small lizards and cats running around - so we couldn't ever open the door without risking unwanted roommates. The walls are also somewhat thin so we could hear our neighbors.Breakfast was included in our rate and was quite good and plentiful. Lunch at the pool and beach restaurant was average - after 2 days we discovered the restaurant next door at the Alexander Hotel and ate there instead. And we had a lovely dinner one night at Parallel 23. We also loved the little bar on the beach - so cute and such friendly staff. On the negative side, cocktails throughout the resort weren't great. They over poured the alcohol to the extent the taste simply over powered the drinks -- from frozen drinks to cocktails. And maybe that is why they were so expensive...The pool area was very nice and we never had trouble getting a seat. And the beach is beautiful - also plenty of seating. The spa is evidently ranked one of the top in the Caribbean. It is lovely - but maybe because of the ranking I expected a little more. Also - they were running a promotion where you saved money on your treatment if you made a purchase in the spa shop - and those savings were applied as a discount to the cost of the treatment. After I participated in the promotion, I felt that it was a bit of a scam -- their register systems couldn't show the actual discounts and I was charged full price for the item I purchased. I realized this as I was about to check out so spent the last 10 minutes at the resort trying to argue - to no avail. So after an otherwise lovely time at the resort, I left with a bad taste in my mouth.If the resort was a just little less expensive, some of the missteps would go over looked. But overall, it was a very nice experience and a resort I would very much consider returning to.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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