The Palms Turks and Caicos
- What's Included
- All Inclusive Features
The five day stay at The Palms was phenomenal. We selected the resort the resort due to its exceptional reputation. The oceanfront penthouse was very spacious and luxurious with the comfort of a home. Perfect for seven girlfriends on our annual girls getaway! This experience would have not been the same if it were not for Frandy Proper- our assigned service rep. Frandy made our experience hassle-free. He was friendly, courteous and exceeded our customer service expectations, we have very high standards! Frandy was prompt and ensured every aspect of our vacation was met, which provided us a peace of mind that makes a real difference on vacation.
Best hotel ever!! Very clean, nice view and awesome customer service.. Big thanks to Jefferson and Carrollton (our daily bar host)(also can't forget their outstanding and welcoming boss (I called her boss lady ;) but her name started with an L) , Rhonda (checked us in and assisted with our daily needs) .. Everyone greeted us with a smile. They made us feel like family.. Many thanks!!
Keep your expectations low. Food labeled "gluten free" at the buffet is served on top of bread (wth!) presumably to soak up grease. Food is sub par.They are seriously lacking gf training.A woman came into our room while i was using my breast pump to ask if we wanted turn down service. No one opened the door or answered when she knocked and when she saw me sitting naked on the bed pumping milk she just stood there while i was screaming for my husband. Service is VERY slow and pretty poor quality.Pros- room is awesome. Beach is fantastic.We wont be back.
We have been 2x's to this wonderful hotel and will keep on visiting. Please take a chance to experiance the best view on Grace Bay from one of only a few beach bars. Have a drink with Remy, the island's best bartender or any of the other staff, Stacy and crew! The rooms are amazing with breathtaking views and world class cleanliness! Service is great from the rooms to the beach and I will continue to go back over and over again! Take my word and don't waste time trying anywhere else.
This place is really nice, the free morning breakfast it good they call it American Breakfast so you get eggs, omelet, pastries, pancakes/french toast, cereals, hot cereal, all the things needed for a breakfast. Check in was fast and quick but watch out for the guys at the airport that look like they were sent from the Hotel when they weren't the hotel will then ask who will be paying the taxi? The grounds are well maintained, the rooms are super clean but not all got serviced the same. We had guest staying in two other rooms where there turn down service consisted of chocolates and such were some of us did not receive any. The room itself was clean and very spacious. The prices for food and drinks were pretty steep but the prices in town are similar. The hotel didn't say anything about us having food and drinks from outside. We had a cooler by the pool with drinks we brought in and the hotel didn't seem to mind. Customer service is hit or miss on the grounds one day we asked for an ice tea at breakfast and got an eye roll from the waitress the next day the same waitress brought us an ice tea without even asking for it and with a smile. Compared to other places we have been customer service here was mediocre.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.