The Palms Turks and Caicos
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- All Inclusive Features
My husband and I stayed at the Palms for 9 days beginning Oct 11. The staff was wonderful. Keno, part of the pool/beach setup, remembered our names from the first day, and always said hi and could call us by name. Couldn't have asked for more on our anniversary.
So far not impressed with response to our fire alarm problem. Been here two mornings so far and fire alarm has gone off at 7:45 am both mornings. We were told at noon today that our problem has been rectified (alarm shut off which opens a host of other concerns like what if there really is a fire). We'll see what happens tomorrow morning. We did just receive a bottle of wine and some cheese and crackers for our inconvenience. You can tell most people really do care whether you have an enjoyable stay. I just would like to sleep past 7:45 am on my vacation and not be startled awake by a screeching alarm!
We were very impressed by The Palms. The room are quite large and beautifully decorated. Don't come here if you are looking for modern chic, or funky Caribbean, as what you will find instead is a nicely furnished, well appointed room complete with wet bar, spacious bedroom and a two room bath. There is a lovely pool and friendly, attentive staff. Our pool bar witness was incredibly helpful and friendly.
We just return from a wonderful stay at The Palms, I must say it was excellence at its best. We stayed in a Jr. Suite . Not the best view but the room was superb. I did not like the fact that we had a shared door to the other suite. It would have been ok but our neighbors in the adjoining suit were party people up until 4 & 5 PM.The pool and the beach are both breathtaking. Our spa experience is one of the best we ever had (Deep Tissue) We found the food to be pretty pricey so we ate out the majority of the time.The staff was very friendly and helpful, with all our needs
My husband and I just got back from The Palms for our honeymoon. Our arrival: When we arrived to the resort we were greeted by friendly staff and beautiful grounds. It's a lovely property and I would 100% stay again. Check-in was quick and easy. A staff member walked us around the grounds and then took us to our suite. September - early November is slow season so it was very quiet and peaceful. We loved it. The room: We stayed in a a Junior Suite which was perfect size for us - we were rarely in the room, so that's why we didn't go with a larger one. There was a welcome basket with treats awaiting our arrival in our room which was very thoughtful. The bed was comfortable and my husband really liked the linens. Also, I want to note the bathroom was larger than most other hotels I've stayed at on an island and I really liked the finishes. Another thing which I mentally made note of were the large oversized towels. This isn't very common at the other resorts on other islands I've stayed on and enjoyed having full size towels to wrap up in as I would at home. The beach and pool: The Palms is directly on Grace Bay Beach and it really is the most beautiful beach. The island was under hurricane watch for 2 days during our stay and I know sometimes with crazy winds/roaring waters it causes lots of seaweed to stir, but here the water was still crystal clear. We didn't use the pool as much, but it too was beautiful. The beach and pool areas were very clean and the staff were attentive. Throughout the day they would bring you water and frozen fruit to help keep you cool. Spa/Gym: While we didn't have any spa treatments done we did visit to check it out and it was lovely. It was very tranquil and I could see how it has been voted #1. For the gym it is on the smaller side, but has everything you need. The equipment is all in good working order and you have a beautiful view while working up a sweat. Hotel Restaurants: We had breakfast included in our package which was served in the garden area every morning. Pretty standard food here: eggs as well as an omelette station, bacon, sausage, potatoes, cereal, breads, pastries, fruit, etc. The staff were fantastic here and got to know you throughout your stay. For lunch we usually went to Plunge which was by the pool. Again, the food was pretty standard i.e. burgers, calamari, pizza, chicken/fish sticks, etc. I wouldn't say anything stood out as being fantastic, but there was nothing that was horrible. Parallel 23 is their restaurant open for dinner. The food there was delicious and we enjoyed it twice during our stay. While we didn't go to the L'Attitude Bar we heard from other guests the tapas was quite good and they preferred eating there rather than Parallel 23. Overall the food at the hotel was great. The only thing I would suggest for improvement is making sure the coffee is always fresh and maybe choosing another brand as it left a strange aftertaste in your mouth. I'm not sure the type of coffee they used but I stopped drinking it after the 3rd day of our stay. The resort also has a tuck shop where you can buy drinks, snacks, toiletries, etc. during your stay. We went a few times and it was really convenient. I would also suggest going outside of the resort to eat. Like I said the food is good, but there are local restaurants nearby where the food is fantastic and the prices are lower. For example, on average at the hotel my husband and I would spend $40-50USD for lunch and $150-200USD for dinner - these prices are without alcohol. When we went off the resort lunch was $30-40USD and dinner was $50-100USD. Some guests we met mentioned to us that they would go to the grocery store and buy food, drinks and snacks. I should mention the hotel has bikes that you can use to get around. It was a lot of fun to use and get to see the island. I would highly suggest using them! Every Thursday there is the Fish Fry where local restaurants and vendors set up. It was one of my favourite parts of the trip. You can enjoy local food, buy gifts, and listen to some great live music/dance the night away. I wouldn't recommend taking the bikes there, it's easier/safer just to take a cab. Also, if you're going to be going off the resort a bit for sure rent a car - cabs get expensive! They charge per person, which I thought was interesting. Over the course of 10 days we spent $210USD in cabs for dinner. We had a beautiful time at The Palms and will absolutely return in the not so distant future. ALL the staff were truly amazing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (Buffet)
- Hobie Cats
- Day and night Entertainment
- Welcome drink upon arrival
- Use of beach and pool chairs
- Use of fitness centre
- 115 rooms
- 2 A la carte restaurants (Tropical fusion and International)
- Pools, 1 Infinity edge
- Fitness Centre
- Outdoor whirlpool
- WiFi in designated areas
- 1 king-size bed and 1 double sofabed
- 1 full bathroom
- Air conditioning and ceiling fan
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Bathrobe for use during your stay
- Kitchenette facilities
- Flat screen color TV with cable and remote, DVD/CD player
- Maximum occupancy of 3
For the Kids - Mini-Club for children from 4 to 12 years old available for a fee. Babysitting available for a fee.
Resort Location Map
The Palms Turks and CaicosTurks And Caicos,Turks And Caicos Islands
- Hotel Contacts
- Extra Info
Grace Bay Beach Princess Drive, TKCA 1ZZ Providenciales
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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