- What's Included
- All Inclusive Features
Trying to be fair about this hotel, it isn't expensive, they say they are 3* which is probably about right, the management or owners can't really have much pride in the place as the condition of the carpets will testify this. I'm not expecting Persian rugs but c'mon, at least scrub stains in the hallway floors, they seem to be more concerned about keeping the lobby looking fresh.I was down in a basement room, room was ok, windows, Nice hardwood floor and a nice bathroom. I think I got lucky as my room looked like it was recently refurbished compared to other pics I've seen on here. My heart sank when I was given a basement room as usually these are the worst ones but it was actually ok.The shower head was full of scale, I'd be interested to know if the hotel complies with the HSG 274 part two control of legionella in water systems as the shower head was disgusting. I'd like to see an upto date copy of their risk assessment.Disappointed in the bed, I asked for a double bed and it was blatantly two singles pushed together with hard edges so you couldn't sleep in the middle. OddBreakfast was like a school canteen, the hotel caters for large groups of foreign students on holiday so it gets quite noisy in corridors and around the hotels but kids will be kids.The internet annoyed me, £5 for 24hrs fair enough but it was terribly slow, 0.2mbps which is like the old dial up service. AwfulI'd stay again if I got a similar deal, you do get what you pay for
The tone was set the minute we walked in the door. I arrived with my wife and daughter a day and a half late for our planned arrival date at 8 AM due to travel problems, and was told by the front desk clerk that even though we had paid for the room for 8 nights (including the previous two nights), we could not check in until 3 PM because that was check in time and they had given our room away. I explained that we were held up, but had called and E-mailed the hotel 3 days ago to explain the delay. The hotel has not yet responded to those messages, but did not dispute my messages. My travel agent had also called the day before our arrival to inform the hotel that we would be arriving when we did. Because of all of these communications I feel that they were well informed that we were still coming (although our arrival was somewhat later than we had originally planned). During check in, the front desk clerk was no help nor was the manager. Actually, after initially feeling stonewalled by the front desk clerk, we ultimately asked to speak to the manager, and the clerk initially told us no. No accommodations were offered to us. They wouldn't offer us another room, a room at a sister hotel, or money off of the already paid in full bill. They did not offer to watch our luggage, nor did they offer us to eat the breakfast that we had already paid for. They did not even offer us a place to sit down to rest or wait. When we became upset (and after the manager had finally come over), but was still getting nowhere even with the manager, we asked to speak to his manager. The manager then immediately threatened my wife and told her that if we tried to speak to his manager, then he would make sure that we didn't stay at the hotel at all. I had to demand to eat the breakfast that we had paid for to get it and to get a table in the dining room for my family to have a place to sit. I found the front desk clerk's attitude to be flippant, and both she and the manager lacked any skill at customer service, nor did they make the slightest effort at customer service. Lastly, and I probably wouldn't mention this if not for the terrible experience we had with the staff, there was mold on the ceiling in our room and ants in the room.
After being told we had to move to another hotel due to "plumbing problems" they amazingly found 2 rooms to accommodate us - I'm thinking we probably should have gone rather than kicking up a little fuss!! Maybe that's why we were given an awful tiny little room in the basement - along a maze of corridors with inadequate directions as to where we could find the elusive room - we eventually found it - no window - 3 arm lengths wide (I'm quite small) - a vent that was whirring all night - bathroom that was so small you could hardly turn around - no pressure in the shower at all - very small double bed with one side against the wall - the bed had both of us gravitating to the centre of it whenever one of us moved - thank goodness we were only staying one night - didn't bother with breakfast we ate at a nearby cafe - the only good thing was its location - will definitely not be visiting that hotel again
After booking a deluxe double we arrived in our room which was the size of harry potters under the stairs cupboard the room stank of smoke and to top it off there was poo in the toilet.....after complaining I was moved into a very dark small basement room which didn't even have a double bed it was two singles put together dirty towels. Now needless to say at this point I was miffed and I spent the last day and a half trying to speak with the manager who very weirdly never seemed to be there ....when he eventually rang me back he was so unhelpful wouldn't refund any money thought it was okay for what had happened. That day when returning to our room we found they had left us a fruit basket.....a fruit basket with fruit that looked a day old ....cheers. Not heard a thing off them since would not recommended are hotel staff are so unhelpful and rude worst hotel in London
We were booked into the interactive dinner performance of Fawlty Towers held at the Ambassador hotel. We decided to stay overnight at the hotel. We were very impressed with the quality of the hotel. From the moment we checked in, we were made to feel welcome. This hotel has come along way since being known as The Charing Cross Hotel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight in economy class
- 7 consecutive nights accommodation
- Continental Breakfast daily
- Round trip transfer between the airport and the hotel included with select packages
- 140 rooms
- 1 restaurant
- Meeting facilities
- Business centre
- Parking (fee)
- Room service (fee)
- Laundry services
- 1 double bed or 2 twin beds
- 1 full bathroom
- Clock radio
- CD player
- Wi-fi (fee)
- Coffee maker
- Occupancy options
- Max occupancy 2 adults
Resort Location Map
Ambassadors HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
16 Collingham Road Earls Court, London SW5 0LX England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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