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What a joke. The lobby is nice and that is about it. I had booked into this hotel for 1 night for business travel as my usual hotel of choice was fully booked. Hoping for the basics such as a window, free/usable Wifi and a comfortable room. Instead, I ended up with a prison cell in the basement with no WiFi signal at all, crappy air con and a room that should have been used as a box room - if that.Deciding not to suffer in silence, I asked to be moved to a better room. One not in the basement and that I could at least sleep in and not melt. Asking to move made some what of a difference, I ended up in a slightly bigger cell with air con that is actually cold. No luck on that window or WiFi though.Pros:* Nice Lobby* Decent locationCons:* Hot, windowless rooms if you end up in the basement* WiFi that is not free and did not reach my room. From what I read, it isn’t worth paying for either.* Small cramped rooms (my second room was a triple vs my original double, the triple was much bigger but still felt cramped for what it was supposed to be)* Cleanliness: My original room had a horrible smell in the bathroom.* Tiny TV’s, wouldn’t be too bad if decent free WiFi was availableThink it is clear already but I won’t be coming back and would recommend others stay clear. There is much better quality for and value for money out there.
Pros:Location, close to both restaurants, parks and the underground.Free smartphone with unlimited internet accessFriendly staffCons:It says WiFi, but you have to pay £5/day per device ~1MbitExtremely hard bedsWe asked the staff to wake us and book a taxi, they did neitherThe cleaners only made the beds and changed the towels, did not remove garbage.The breakfast was abit disappointing
Me and my boyfriend stayed at Ambassador Hotel for 2 nights (18-19 May '17) having booked a double DELUXE room. We just wanted to be in a fair normal room, nothing special and in order to avoid the least good option, we chose Deluxe one and paid for it. What we got was a room in the basement, with a 'window' in front of a wall. Practically, almost no sunlight comes into the room. When the window is open, there is no fresh air from outside but some strange smell. Also, there were some building tubes above our window and we heard a quite unpleasant noise coming from them. Yes, the bed was nice and the room clean but when you paid for a deluxe room, you expect something more than what was arranged for us. If this is the deluxe, I don't know what the basic is. As we were there for only 2 nights and were in a hurry most of the time, we told the Reception lady about the room type and she checked that we can move to another room. However, that was pointless since we didn't have enough time to do the change. Staff was nice to us but if they had given us a proper room, I would definitely give a positive feedback. Location is good.
Rooms look nothing like the photographs. No air conditioning, no extractor fan working in the bathroom, room very shabby and bathroom had previous guests toiletries left on the side of the bath. Everything needs a really good clean and needs updating desperately. Smoke alarm had a plastic bag wrapped around it which was very concerning as there was no fire evacuation plan in the room and no nearby emergency escape route! Asked for an iron and ironing board - iron had no evidence of PAC testing and ironing board cover was held on by an elastic band wrapped around it.The small lift is another issue, serving six floors of rooms and supposedly able to carry 8 persons. very difficult to get in the lift with your luggage when there were people in there, and we had to make sure we left plenty of time to get down for our taxis.All these issues were raised with the reception staff.Do not expect the dining room to look as depicted - no table cloth or set up as photograph - very busy at breakfast time with a bit of a 'free for all' trying to secure a space to sit down. Food very basic but ok.Reception staff were helpful booking taxis, restaurant staff really need to interact with the guests.Even a basic hotel should have high hygiene standards, but the major concern is getting out of the hotel in an emergency.I would not recommend this hotel.
After reading the reviews I almost cancelled my reservation to the hotel.It is what you pay for, it's a 3 stars hotel not 5 stars in Oxford St, it was good enough for us for nearly a week we left every morning came back at night. The staff were friendly and very nice.Breakfast looked nice as well many people at the hotel loved it, we only had a coffee and ate later outside.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight in economy class
- 7 consecutive nights accommodation
- Continental Breakfast daily
- Round trip transfer between the airport and the hotel included with select packages
- 140 rooms
- 1 restaurant
- Meeting facilities
- Business centre
- Parking (fee)
- Room service (fee)
- Laundry services
- 1 double bed or 2 twin beds
- 1 full bathroom
- Clock radio
- CD player
- Wi-fi (fee)
- Coffee maker
- Occupancy options
- Max occupancy 2 adults
Resort Location Map
Ambassadors HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
16 Collingham Road Earls Court, London SW5 0LX England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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