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- All Inclusive Features
I had a confirmed booking, paid in advance and after a 24 hour journey was denied a room as they were overbooked. I ended up at midnight trying to find another hotel. The receptionist was totally unhelpful and blamed Agoda who had made the booing who had received no cancellation from the hotel.
I booked a twin room at the Ambassadors Hotel on 6th October through Booking.com to celebrate my 70th birthday with my wife. I got an acknowledgment of my booking straight away. The location looked great (it was) the breakfast sounded a bonus (it was) - and the price of £87 a night seemed almost too good to be true (t was) The way this people treats people they have booked a cheap price early on is straight out of the airlines overbooking policy. We turned up to book in at 7.30 pm to be told that they had not been by the booking company. I produced a copy of my booking confirmation, and they then said that there was a problem with the plumbing in their second floor rooms and we would have to be relocated. We were told a taxi was outside to take us to their sister company, the Queens Hotel, "just the other side of Hyde Park" When we asked about the quality of the Hotel, we were told it was just as good - if not better.See the review of the Queens Park Hotel as a separate review to this. Suffice to say it was nothing like the same - and the location of this Hotel in Paddington is nothing like South Kensington, so we arrived back in another taxi to find that we had been allocated the room we had booked and also on the second floor which was supposedly out of action.This Hotel was rammed for the weekend, so obviously they follow an overbooking policy, where the people paying a budget rate are off loaded to a substandard alternative.I really resent being taken for a mug. Obviously the poor sods on the front desk have to deal with the consequences, but they cannot continue to work there with a clear conscience for too - especially when I met other guests at the Queens Park Hotel who had been overbooked at the Ambassadors Hotel and then shipped off to a substandard alternative, and shook my hand before I left to return to the Ambassadors Hotel for standing my ground refusing to accept what was on offer.
I stayed at the Ambassadors hotel for 3 nights in November. Having read tripadvisor reviews about the hotel I was prepared for a small room and a relatively poor manager at reception.The staff were better than expected but the room managed to come below expectations nevertheless.The rooms were indeed small but so small that in a double room I had no room at all to open my suitcase except on the bed itself.The room was clean and I think the cleaning staff do a good job. However it was very old with very little money spent on keeping it up to date. The TV was tiny but fine The bathroom was awful as expected but good enough for a short stay and kept clean enough. Soundproofing in the room was not good which isn't a surprise given the size. Breakfast was a revelation. I have never seen a worse breakfast offering consisting of stale bread, pastries and a few hot drinks. Not only that but my room rate had stated specifically (on the hotels own website) that it would be a hot buffet breakfast. Which of course it was not. Even though the additional cost for breakfast was only a few pounds it was still not worth it. The staff were generally good but the property is just too old, dilapidated, and unacceptable even at the pricing that was given. I wasn't even comfortable that the door would hold if someone were to try to come in. For me personally given that I am pretty big this wasn't a problem but if for example I hadn't lived in London before or I was less able to defend myself I probably wouldn't have felt comfortable there. As it was, I had plenty to do and spent almost no time in the hotel but this just wouldn't have been good enough otherwise. I recommend to tourists that unless you MUST be in this specific area to give this hotel a miss and if you do come don't bother with breakfast as ANYWHERE else is better. Bottom line only stay here if you cant avoid it and get a great price online. Also only stay here if you intend to be mostly out and not in the room.
I booked this hotel some time ago as a surprise for my daughters birthday. The whole family were due to go but on seeing numerous, poor recent reviews I wasn't taking a chance on a bad hotel and wasn't prepared to disappoint my daughter so cancelled the day before arrival.It didn't stop the hotel taking my money!A word to the wise here, check the T's & C's and the reviews. This hotel dropped dramatically over the last 6 weeks.
We booked this hotel due to it's location and the promise of free on-site parking, also it seemed quite a bargain compared to prices of other hotels nearby. It is indeed well located, close to an underground station and within a pleasant walk of many tourist attractions. There is no on-site parking. If you are lucky enough to find a space, there is free street parking available after 1,30pm on a Saturday and all day Sunday - the rest of the week it is permit parking only.We booked a double room. It was very small. The double bed was against a wall and the mattress was soft, hence we spent most of the night trying not to roll into each other!The shower room was also tiny, barely room to use the small wash basin. The shower was not very powerful. We were able to hear people talking in the room next to us. It was noisy with doors banging and people talking in the corridors until after midnight, they started again at around 5.30am the next morning (although I realise this is not the fault of the hotel).Breakfast was served in the lobby area. The choice was reasonable but no bacon or pork sausages. It was very busy and several people queued around our table and watched us eat whilst they waited to be seated...There was no bar, although one was advertised.The hotel was clean and reception/dining staff were friendly, helpful and polite.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight in economy class
- 7 consecutive nights accommodation
- Continental Breakfast daily
- Round trip transfer between the airport and the hotel included with select packages
- 140 rooms
- 1 restaurant
- Meeting facilities
- Business centre
- Parking (fee)
- Room service (fee)
- Laundry services
- 1 double bed or 2 twin beds
- 1 full bathroom
- Clock radio
- CD player
- Wi-fi (fee)
- Coffee maker
- Occupancy options
- Max occupancy 2 adults
Resort Location Map
Ambassadors HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
16 Collingham Road Earls Court, London SW5 0LX England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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