- What's Included
Manager arguing with customers in the foyer of hotel on 2 separate occasions, loudly and in front of us and other customers.The hotel room was a shambles; floors so filthy we could/would not remove our shoes in the room. The stairs and corridors were filthy, the light fittings have not been cleaned since the war! Window in our room was closed but the noise and cold from the outside still came in. Beds were NEVER made up, despite someone coming in to the room every day of or 4 day stay. Electric outlet for kettle was at 6foot/2metre height, kettle lead was 2 feet/60cm long and table was 16inches/40cm tall. Were we expected to hold the kettle while it boiled.We booked a double room but were given a cramped 5-bed dorm room. There was no room to move around in. Floors above creaked so we were kept awake by those walking about at night. Doors on lower floor slammed so that also kept us awake. Bathroom was filthy. Some sort of gunk on the bath (old toothpaste I presume) had not been cleaned. The only positive was the clean bed and bath linen - presumably because the hotel outsourced it! This is a third-world doss house.
Very very dirty! I asked for them to clean the room and it was still dirty! Wall paper was coming of, tv cable didn't look very safe, beds were really uncomfortable, bathroom was dirty and falling apart... buffet breakfast was a dry croissant and cereals in a dirty room... the men at reception where rude, only took cash on arrival, it was just really bad and didn't feel very safe being in the hotel or leaving cases in the room to go out. I'm amazed it's even advertised on here or any other websites! Only good thing was location.
There is no free parking at the hotel but the website said there was free parking! We were given a triple single room when we booked a double bed - this was changed after we complained. The general area was not maintained (website said pristine!!!!) - carpets worn giving trip hazards on stairs and landing, missing ballustrade and dirty and broken light fittings. In the room there was no milk, pillows are virtually flat, no duvet just a quilted thin cover, TV did not work, tops of taps missing, no toilet roll holder, grubby dirty marks on walls, no silent door closures so all doors banged, extract fan old and loud, curtains didn't close the full distance, we could hear neighbours easily. Breakfast was the worst ever the 'choice' was - a bread roll, a croissant, cornflakes, orange juice and coffee - ONLY that no other choice, no toast and we had to tell the staff there was no coffee in the urn and were told it would take 10 mins before we got some. The hotel staff were poorly presented. The only toiletry provided were 2 tiny pieces of soap, no shampoo and plugs were missing so you couldn't have a bath if you wanted one! Lamp shades were flaking and dirty - have stayed at MANY hotels of varying prices but this was the WORST in terms of presentation and services. We ended up paying £27 for parking, £12 for a cooked breakfast and we bought our own milk. The other hotels in the street looked much better in terms of appearance!
I had a simple query and upon questioning the manager he was rude and very umcompromising. I wouldn't stay here if it was free. his general attitude and behaviour was abominable. he obviously does not care for his customers and would rather be anywhere else
The hotel was dirty and not cleaned or washed when we arrived. This was not done something when we contacted the hotel. In addition, the stove in the room broken, something they did not do anything either. The room was also right next staircase and entrance with lots of noise. There were also personnel who locked himself when we slept. This was taken up and we requested another room, which was not possible. They referred us to our agency for claims. I expect this will be taken up with the hotel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Room
- 24 hr reception
- 1 double bed or 1 or 2 twin beds
- Tea/Coffee maker
- WiFi internet (for a fee)
- Safety deposit box available at front desk (for a fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Apollo HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
64 Queensborough Terrace Bayswater, London W2 3SH England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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