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Stayed at Apollo hotel sept2017 for two nights, trip was for my grandads 81st birthday. There were 4 of us including 2 elderly people with walking difficulties. Upon arrival we were aware we were too early to check in but hoped we could leave our luggage so we could enjoy a day of sightseeing without our bags. Lady on front desk(apparently manager) said we could, we filled in registration paper and paid in advance for two nights she told us to come back after two to collect key and our room was a large family room on ground floor. We came back later around 8pm, man on front desk gave us key to ground floor room. Upon arrival to the room people's luggage was in there, confused we went straight to front desk. Asked what was going on, explained giving the wrong key out is totally out of order as we could have taken those peoples things! We were given floor on 3rd floor as someone had cocked up and given our ground floor room to the wrong people. Upon arrival to second room we were horrified to see this room was even suggested double bed with a bunk bed for 2 elderly people and 2 fully grown adults. Straight downstairs to front desk asked if they suggested this room as a joke as how are we meant to stay in bunk beds. Were given attitude from a second male behind the desk who asked what was wrong with room on 3rd floor, clearly explained to him we have two elderly people with walking difficulties what does he think is wrong with that room, obvious you'd have thought! A room on the 4th floor was suggested, room filthy settled with it for the night as there was no other option and at 9pm with 2 elderly people finding another hotel wasn't doable. I went back down and explained to the two men that i wasn't happy our room had been given away and that this room was filthy, they told me there was no other rooms available. The following morning to our horror we found bedbugs crawling on one of the beds I put a few in a cup and took them straight down to reception. Reception staff didn't look surprised we had found them. I explained I wanted to speak to the manager was told she wasn't in till 10am. The gentleman offered us our room back on ground floor as other guests had checked out. Explained we wanted a refund for previous nights stay, said only manager could do it. Came back inconveniently at 1pm asked the manager what had happened yesterday for us to end up on 4th floor, she said staff gave out wrong key! She said cleaners never saw bed bugs, lies when we have pictures. Room with bed bugs is apparently out of service now. We stopped our last night in the ground floor room which was passable, what you expect for a budget hotel. I must stress yes I know this is a budget hotel and don't expect a lot for my money but I do believe general cleanliness. And bed bugs should not be in the rooms!!! AVOID AVOID AVOID!! Staff have horrible stinking attitudes! Hotel is filthy dirty I wouldn't even let my dog sleep in there!! INFESTED with bed bugs!! I will not be staying ever again and will be putting a complaint in to my travel company!!
Agree with everything the previous 2 reviewers say - this is not the Ritz but for £65 a night it wont be! it's clean and in a great central location right next to hyde park and close to several tube stations, what more do you need. the rooms are basic but have all that you need for a short stay if you are sightseeing in london. I've stayed here twice in the space of a few months after coming to london for events and it suits perfectly for that. Avoid the breakfast - old stale croissants and a bread roll, lukewarm orange juice and horrendous coffee, but it's so close to notting hill just go somewhere nice for brunch like we did!
It's not glamorous but then it's £66 a night for central London, right next to Hyde Park. Fantastic location, 2 min walk from a Central line tube station. 24 hour reception. Surprisingly quiet at night for the location. Bed was pretty comfy although really thin pillow. Sheets, towels and bathroom were clean. Furniture is old and shabby, but then you're not really using it if you just need a place to sleep. We were only here for a few hours' sleep after a gig and it's safe, central and clean. We heard breakfast was poor so took a 10 minute stroll into Notting Hill to a lovely cafe. Would stay here again, excellent value for money.
We went on holiday to London. Yes the room we stayed in needed upgraded and you had to have good strong legs as we were on top floor. The only problem we had was with the guy on front desk. If he had a hotel in Glasgow and spoke like he did to us he would very quickly chewing in his teeth. Good points Location is brilliant Room OK. Bad pointsFront of house staffBreakfast (it's like the eating game from I'm a celebrity get me out of here) Hotel needs upgraded
You get what you pay for and even less. The Only Good thing was the location. Close to 2 underground stations and buses around the corner. Hyde park too. Had a room with 5 beds. One of the side of the dobbel bed was broken and of course they did not fix it. Lucky enough we were 4 ppl. One other bed made so much noise so I ended up sleeping with a kid. Had no TV but a remote. They got us a TV but never found a remote that worked. Two nights we had to ask for sheets as they did not give us enough. One day they had only given us small towels. One lamp in the bathroom did not work. Lucky enough we lived on the top floor cause the floor made lots of noise. To axcess some of the rooms on the 3rd floor they had to go through the lift. Breakfast was poor. Warm juice, only jam and butter for the bread. Etc. Do I have to mention poor poor cleaning of the rooms? You get it. Do not choose this place if you can avoid it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
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Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Room
- 24 hr reception
- 1 double bed or 1 or 2 twin beds
- Tea/Coffee maker
- WiFi internet (for a fee)
- Safety deposit box available at front desk (for a fee)
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Resort Location Map
Apollo HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
64 Queensborough Terrace Bayswater, London W2 3SH England
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