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Best Western The Cromwell

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This hotel, housed in a historic building, is superbly located on Cromwell Road, in the area of Kensington. Nearby tourist attractions including Harrods, Hyde Park, and the Natural History Museum can be reached on foot. Kensington Palace is around 1.3 km away and the Royal Albert Hall is 1.6 km from the hotel.
Location: Kensington; 22 km from Heathrow airport.
Subway: Gloucester Road

tripadvisor Traveler Reviews
  • _susandbrown75 : Austin, Texas
small room

We booked our room on Best Westerns web site as we heard you got better rooms than when you used a third party site...Our room was said to be a handicap room(which we didn't need) It had double door which would make it really difficult for a handicapped person. The bed was pushed up against the wall which meant someone had to crawl over the other person to get in and out of bed. The bathroom was set up for a handicapped person so no shelf to put any toiletry's on either in the shower or in the bathroom...I would not stay in this hotel again or recommend it was not a great value for the money..

  • RunDMCuk :
Good location

I stayed here on recent business trip for four nights. Initially I didn't like my initial room as the main external door had a porch type area where the wardrobe and then bathroom door was and then another external door to the main bedroom area. The hotel were good and moved me to another room which was much better. The bed was comfortable and the room was quite small but most London rooms are. The gym was basic and had one running machine but the tv wasn't connected to this. I didn't use the dining facilities so cannot comment on those. It is in a good location for Gloucester Road tube station and a number of eating places around there. It is also a small walk to Earl's Court which has more eating places. I got on a cheap price less than £100 per night but not sure I would pay anymore than that.

  • noblesness : Chester, United Kingdom
Great location with ok breakfast

This hotel is in a great location close to Gloucester Road tube. The room was compact with poor Air conditioning. I found the bed & pillows uncomfortable. The shower was good. Room had no external noise as we were at the back of the hotel. Breakfast was good with the exception of the coffee - which was disgusting!

  • Szymanowski : Berlin
Beware: cold, uncaring management

I have commented previously on the uninviting nature of this hotel but I am drawn in by its perfect location in the heart of my old neighbourhood, equidistant from several friends’ homes and just steps away from the Gloucester Road tube. So in mid-April I found myself once again booked into the Best Western Cromwell, resigned to the strong likelihood of another stay in a small uncomfortable room. Instead, my brother unexpectedly passed away and my 10-day trip to Europe was cancelled. The airline and every other hotel on my itinerary - including those booked on Priceline, as this was - extended their condolences and refunded my repayment, for which I remain profoundly grateful.The Best Western Cromwell did not, despite the intervention with the hotel manager of both Priceline and Best Western’s corporate customer services staff. The hotel was more concerned with pocketing my $400 than with helping a long-term customer cope with an unbearable personal tragedy.This very sour experience has ended my relationship with this hotel. I will never go back and would caution anyone thinking of staying there about the cold and uncaring nature of the hotel’s management.

  • JD D : Temecula, California
Good location

We moved here last minute due to maintenance issues at the original place we reserved and we're given a room at noon which was wonderful. Receptionists though were rushed and not very friendly. Wifi was great, room very clean, though very tiny for 2 people, thankfully we had a balcony/terrace so we didn't feel very cramped. The shower is very small, I can't imagine a heavyset person move about the shower stall as I'm 5'2 130 lbs & hit my elbows a few times on the glass stall while showering. The location is good & closer to Heathrow / hop on hop off bus stop just a couple blocks away, lots of restaurants around. Full English breakfast was nice!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 85 Rooms
  • 1 Bar
  • Gym
  • Business facilities
  • Free WiFi
  • Car rental service
  • Parking On Site (fee)
  • Laundry Room
  • Wheelchair access to common/public areas
  • Currency Exchange 
Hotel Room:
  • Wireless Internet Access
  • Television
  • Air conditioning
  • Iron/ironing board
  • Coffee maker
  • Non-smoking
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Best Western The Cromwell
    London,United Kingdom

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110 Cromwell Road, London SW7 4ES England

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.