Best Western The Cromwell

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This hotel, housed in a historic building, is superbly located on Cromwell Road, in the area of Kensington. Nearby tourist attractions including Harrods, Hyde Park, and the Natural History Museum can be reached on foot. Kensington Palace is around 1.3 km away and the Royal Albert Hall is 1.6 km from the hotel.
Location: Kensington; 22 km from Heathrow airport.
Subway: Gloucester Road

tripadvisor Traveler Reviews
  • Stephen A :
Terrible value for money!

We were greeted by a disinterested looking lady who directed us to our room. Down to the basement we went to find a room just big enough to fit a bed, a tiny wardrobe and a desk. The room looked clean apart from a patch of black mould at the bottom of the wardrobe. We opened the curtains to see our view...of a brick wall. The room had no natural light. The heating didn't work properly and the bed didn't fit either of us in lengthwise (The shortest of us being 5'8").Positives. We were allowed to check in half an hour early. When our lights tripped they were fixed promptly.We were allowed to store our bags for the day after checking out.There was a bar.

  • John K : Seymour
Great location overcomes some deficiencies

Stayed here 5 nights en route to a holiday in Europe. The location is a major plus. As with many older London hotels, it's a bit of a warren, but helpful staff overcome most problems. Definitely not 4 star by my standards, but nevertheless a good hotel for the purpose. Aircon pretty ineffective, but the windows in our room opened (onto Cromwell Rd). Close to Gloucester Rd tube station, buses past the door, place for a cab to stop outside. Idiosyncratic approach to maintenance: 3 items reported on first day: one (failed lamp globe) fixed by third day, the other 2 (including another lamp globe) not done before we left. Steps at the front could be a problem for the infirm, esp with luggage. Tariff reflects major city prices, but it is good value.

  • TillyRhys : Peterborough, United Kingdom
Great little hotel in convenient location

We booked a garden room(210) for one night as attending concert at Royal Albert Hall. Room had a queen size bed with tea & coffee making facilities and a compact shower room. Doors led out to a small balcony overlooking beautiful garden. Only down side was the rainfall shower head was faulty but did have a hand held shower as alternative. Towels were very small for larger built guests!! Overall would recommend and would stay again. Very pleasant Spanish receptionist.

  • richard b : lewes
expensive for what you receive

given the alternatives such as travelodge and premier inn the hotel represents poor value. the rooms are tiny and old fashioned although clean the shower door fell off the runners and the shower head leaked therefore reduced shower head pressure

  • iggyAustralia : Australia
A Maze ing

Literally, this hotel is a maze. You could go crazy trying to find your room or reception especially if you don't use the same lift each time. Checkin is quick and you get the feeling right away that it's a different kind of hotel when your room number starting with a 6 is in the basement. Not all rooms in the six hundreds are here, they could be on ground level as well. Whacky best describes the numbering logic. Being prepared for a small room as previous reviewers have stated doesn't exactly prepare you for the shock when you see it for real. Our box in the basement was made even more claustrophobic because it had relatively no light entering it due to its location. Staff were happy to find us another room however the next room offered was even smaller but on a higher floor. So tight it was between the open door, the bed and the desk you had to turn sideways to fit through the gap. Luckily the next room on level four was of a respectful size overlooking Cromwell Rd. We grabbed it even though the A/C made an odd noise constantly. We turned it off and opened the filthy windows. A good genuine double bed and newish bathroom but nowhere to put a toiletries bag. Excellent TV and WIFI that never missed a beat in 3 days. Breakfast room is in the basement and is relatively small so best to avoid peak times. Quality was good as was the staff. I would return but only if they could give me a decent size room.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 85 Rooms
  • 1 Bar
  • Gym
  • Business facilities
  • Free WiFi
  • Car rental service
  • Parking On Site (fee)
  • Laundry Room
  • Wheelchair access to common/public areas
  • Currency Exchange 
Hotel Room:
  • Wireless Internet Access
  • Television
  • Air conditioning
  • Iron/ironing board
  • Coffee maker
  • Non-smoking
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Best Western The Cromwell
    London,United Kingdom

  • Hotel Contacts
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110 Cromwell Road, London SW7 4ES England

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.