Blakemore Hyde Park Hotel
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- All Inclusive Features
I have been in London for a weekend and decided to stay at Blakemore Hotel.It is a nice hotel and the main advantage is its proximity to London downtown (three stations away from Oxford Circus) and is served either by Quensway or Bayswater station; both are a 5 minutes walk.The hotel is clean and staff is friendly; breakfast is rather poor with not a big variety.I can not tell about the standard room quality because we have been upgrade to a kind of suite which was really niceIt is a good choice if you are looking for a hotel with reasonable price in Zone 1
I checked out of your hotel on 28th having spent three nights there. When booking my stay with you through booking.com you were advertising “reserve now - pay at the hotel”. I was advised that you would take a 'pre auth' at any given time between booking and arriving - which is to be expected and is usually released back after so many days, but this is not a payment. I also requested that the card details which had originally be used to make the booking be changed on booking.com – they then confirmed this change had been sent to yourselves. Upon arriving at the hotel my partner went to pay for our room charge using his card which was the one which should have been on the reservation at this stage. At this point the receptionist informed us that the cost of the room was already settled and she quoted the 4 digits of card used to 'secure' the booking (the original card – NOT the correct one). How can my room be settled if I wasn't there and we pay when we are at the hotel? As I said, the Blakemore is advertised as 'pay at the hotel' so is this an error within your reception team or is this booking incentive falsely advertised on the website? I can understand this being done in the event of a 'no show', but you would need to wait till the following morning to do so. I therefore did not understand nor agree to you charging my card before arriving at the hotel. I told the receptionist it shouldn't be settled as we have only just arrived but she was quite cheery in telling me it was and offered no refund to allow me to use to correct card. This is not acceptable – and I was extremely disappointed and frustrated by the reaction of the receptionist - it was clear there was an error but this was ignored and no solution offered. We should have been asked to pay for the room charge on arrival if not departure and asked if it's was to be charged to the card details of which you had on our reservation or an alternative method of payment requested. What if we had chosen to pay cash? It is quite clear here that getting the payment from your guests is the only priority and nothing else mattered. We were not shown to our rooms, nor made to feel at all welcome – not a great start to what should have been a special weekend break.On the Sunday night we decided to order room service. We were advised this would take 30 minutes - that's fair enough. But then we were told we would have to pay cash because we do not have an account set up. Once our food arrived it was an awkward experience as your member of staff stood in the room while we got money to pay. This should be a seamless process and then we settle any room charges on departure - with everything else!! I felt like we could not be trusted to pay for our food on departure so made to cough up the cash there and then. I have never experienced this in any hotel. You had our credit card stored within your system – why had we not been asked – at check in – if we wanted to use this for a room account? You were keen enough to charge to it at the outset… . We should have an account open as we are still in the hotel and still guests. Once again, this tells me that as you had got the room payment, our reservation no longer mattered. I have stayed in multiple hotels and understand what is expected from staff and the level of service provided. I can't agree I experienced anything better than going to a local small B&B - which I am almost certain it would have been the better option here. Your staff never look up from the reception desk, or were too busy talking amongst themselves rather greeting guests coming in the reception, or even acknowledging their presence. It's as though we booked an apartment rather than a 'four star' hotel experience. The only member of staff I felt was doing her job correctly is the breakfast supervisor. She was very pleasant, greeting absolutely everyone who came in, and was very attentive & approachable. Two mornings out of 3, myself and other guests used their used cereal spoons to stir teas and coffees as there was none provided, on the 3rd morning I had to take one from another table. Not a 4* star experience, or what we had paid to experience.On top of what I feel was such a poor experience of what Star Crown has to offer, our bathroom had a leak coming from upstairs in to our shower which had us up at 2am. I know these things cannot be helped but on top of everything else this hotel has shown itself to be, it could just be done without. On check out, the receptionist asked our room number and said 'oh you're settled everything is perfect, good bye'. Actually no everything wasn’t perfect and nor were we asked if we enjoyed our stay - again another example of a complete lack of interest in your customers’ experience. Not even an apology for the inconvenience of the leak in our bathroom. I have learnt from my time in hotels that what is most important to the progress and success of an establishment is feedback – whether this be positive or constructive or even negative…. If you don’t know what your customers really think about their stay, your facilities and the service provided you are less able to improve. As the receptionist was not interested in our stay, or whether we enjoyed our time, I've left Blakemore Hotel with the desire to never return. I have contacted the hotel on numerous occasions to have this discussed with someone only to be ignored - which reiterated exactly what I have stated above. Poor poor service. I have shown a picture of my reservation to dispute any doubts I didn't stay here.
Despite the old heritage facade, the hotel is modern, somewhat small but cozy rooms, with good access to both buses and underground ( Queensway and Bayswater) the proximity to Hyde Park and Kensington Gardens makes it even better. This was the second hotel we stayed in, had we checked in here first we would well have stayed out our entire period here. Service is good with friendly staff though they tend to be a tad too conscious of upfront payment for just about everything. They like an authorisation for a sum on your credit card against all services you may use apart from the room, ( already paid for) but take their own time releasing the amount well after you you check out.On my my next visit to London would definitely try to book a room here.
We stayed at Blakemore twice in the past month. It is a lovely hotel with an excellent location. Is a five minute walk to Hyde Park and through to Kensington Palace. There are 2 tube stations within a 5 - 8 minute walk. We used Bayswater as it is on the Circle Line with direct access into Westminster, Big Ben, Houses of Parliament, London Eye, Tower of London etc. Rooms were very spacious by London standards and bed was very comfortable with the exception of some oversize pillows. Breakfast (continental) was included in the room rate and if you wanted a full breakfast cost and additional GBP 5.50. Selection for breakfast was quite good - lovely croissants. Nicoleta greeted you each morning with a lovely warm welcome and explained the breakfast options. The lobby area contains a lovely bar area which was an excellent place to relax after a days sightseeing. Staff extremely helpful and friendly. When we checked in for our second stay we received an upgrade to a junior suite which was very comfortable. Certainly would stay here again - great location, convenient to most things you need in London
We were lucky to get a great deal on a lovely junior suite. The room was very clean and well appointed, decor in a modern style. The bed was fantastic, really, really comfortable...so much so my partner wanted to either stay a bit longer or buy one of the beds! It's a good location, quite for London and easy to walk to stations to get into the centre of town. Kensington Gardens is a short walk down the road. From our arrival until the end of our stay the staff were very professional and charming, catering for our every need. This is a great hotel for a lazy city break weekend, chilled atmosphere and just a nice place to be.
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Resort Location Map
Blakemore Hyde Park HotelLondon,United Kingdom
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30 Leinster Gardens, London W2 3AN England
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