Citadines Prestige South Kensington
- What's Included
- All Inclusive Features
Pleasant stay, very good location, next to cafes, underground with easy access to mayor attractions.Having a serviced apartment is very convenient to us as a family with two small children.Staff is polite
Citadines offer a comfortable option that combines benefits of hotelAnd self catering apartments .The South Kensington Citadines are well located. Tube station near by , good shopping and close to the Park.Rooms are in good condition .Only problem is when neighbors are cooking , strong flavor food.The staff are inconsistent and you get anything from medium to excellent.Overall I have staid there a number of times , and will go back if rate is reasonable .
I have stayed in a number of Citadines hotels in London and been very happy. I have a severely disabled daughter who is tube fed so the kitchenette really suits us. However the South Ken hotel was really disappointing again and again and again. When I made my booking, I wrote a note explaining that my daughter is a wheelchair user so we would need an accessible room and also asking if it was ok to bring our dog. I got no response, despite also emailing, so I called to check the hotel was able to accommodate us and also to ask about parking. I was told that there weren't any disabled rooms but they could give me a room with no stairs. Fair enough, that would have to do. They also explained that the car park was on a first come, first served basis and they were not able to reserve a space for us, even though we have a disabled person with us. Ok we took our chances. Luckily we got a space, but it wasn't until we checked out the following morning that we were told that we would have to pay £35. Fair enough, but we were not told this .. but by this point I was not surprised that there was no concession for disabled people. The room itself was clean and the heating controls worked well. It is for these reasons that I am awarding a 'poor' rather than a 'terrible'. The sofa bed had no pillows and instead of a duvet inside the cover, there was a green blanket so it was cold in the night. Strange I thought! I felt sorry for the girl on reception because despite there being a manager in the back, she was left to deal with all the guests' enquiries as well as take numerous phone calls. It took over 20 minutes to check in because of this. Lastly, the car-park is extremely tight. So much so that my husband scraped our car on a wall. It is nigh on impossible not to do so. This is our responsibility, there were signs everywhere making that clear, but our car is not huge, any bigger car would have got stuck. Also, the fan in the loo was not working and nor was the microwave. I didn't make a fuss about this on check-out because apparently there was no general manager I could speak to and the front of house manager didn't come out of the office. By then we just wanted to get out of there anyway. We won't be back sadly, which is a shame as we like the area. This hotel lets the chain down.
Stayed for 1 night on business with a number of collegues. Great place to stay, good location, short walk from tube and amenities etc in the local area. Hotel very clean couldn't fault. rooms spacious and has everything needed, no noise despite in a busy area. Staff very efficient and helpful. would definitely recommend.
I chose this place of the reviews I read when planning to stay in central London. The place was exactly as many have said. Straight forward, simple, basic, and location is what matters most. One major problem that was solved, staying in low floors will have the smell of the restaurant below all over the place. The Wifi was fast, I mean wow. The people, just simply adorable.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Hotel accommodation
- Round trip transfer between the airport and the hotel may be included with select packages
- 92 studios and apartments
- 24 hr reception desk
- Business services
- Complimentary WiFi access
- Parking (fee)
- Cable/satellite TV
- CD player
- Air conditioning
- Internet access
- Kitchenette with refrigerator, coffee/tea maker, microwave
- Private bathroom
- Hair dryer
- Iron/ironing board
- In-room safe
- Clock radio
- Light daily housekeeping
Resort Location Map
Citadines Prestige South KensingtonLondon,United Kingdom
- Hotel Contacts
- Extra Info
35 Gloucester Road, London SW7 4PQ England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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