Crowne Plaza London Kensington
- What's Included
Great location, great service in central London. You can't beat it! Took family (8 of us) on trip to London. Stayed in two rooms that were both two stories. Best rooms in London. Club access was helpful for breakfast, occasional drinks and happy hour.
Hotel is located in an excellent location. Lots of restaurants and coffee shops. Next to the tube with 3 lines running to prominent locations. Natural History Museum, other museums and Harrods are short walking distances. Kensington Palace is nearby.Hotel was nice inside. Will (at the desk) was exceptional. Nice lounge and bar area. Good outdoor garden patio area. The room was adequate. Decent size (by London standards). Bed was quite hard though and pillows were uncomfortable. The issue we had (and it was a substantial issue) was that the air conditioning was not working properly. We literally sweat in our room. We could not sleep because it was so hot. When we inquired, we were told they would call maintenance to fix our room. I asked if it was throughout the hotel or just our room, and she indicated it was likely just our room. Well...we learned it was a problem in all rooms and guests were checking out early because of it so we were frustrated the employee was not being honest with us. So, we checked out too and had to find a different hotel. Upon checking out, another guest at the counter (who was finishing up their trip) turned to us and said "they've told us, for days, that the A/C would be fixed but they never fixed it - don't stay". So we didn't.
Crowne Plaza Kensington was an ideal, beautiful, clean, and safe stay for our family trip to London. With quick and easy access to the Piccadilly line (across the street from the hotel) - we were able to get to places quickly and safely. Also, there are fabulous local restaurants within walking distance all around the area (especially near the South Kensington tube stop a few blocks away). The hotel staff were warm, kind, and helpful. The gardens behind the hotel are an added bonus to relax at the end of a long day of touring the city. Finding a place with double beds for our kids was perfect (and can be a tricky task in Europe)! We travel a lot and we were so impressed by how clean and thorough the maid service was every single day. It was quiet at night for easy sleeping and the room even includes aromatherapy to ease our jet-lag! We highly recommend this hotel and we can't wait to go back!
This was really a perfect stay.What a lovely welcome. Got an upgrade to a deluxe room. Great spacious room with 2 queen beds, facing an enchanted garden.I just love the area. Nice restaurants and cafes, underground station across the road.Piccadilly and circle line will take you in minutes almost anywhere.Lovely staff, that made me feel safe and secure.Highly recommended.
Location and hotel staff are excellent but unfortunately the air con was totally ineffective in our room for the entire stay.They tried to repair the air con but were unable to so so although I believe the air con was ineffective in most rooms. Apart from this the hotel met our expectations and the club lounge and staff were well worth the experience. Overall, the staff we encountered were always pleasant. It was unfortunate that the air con in our room spoils what would have been a pleasant stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 162 Rooms
- Garden terrace
- Fitness centre
- Common Area Wireless internet
- Currency Exchange
- Concierge service
- Complementary coffee
- Wheelchair access to common/public areas
- Laundry Service
- Business center
- Television (cable/satellite)
- High-speed Internet Access (fee)
- Air conditioning
- Safe (in room)
Resort Location Map
Crowne Plaza London KensingtonLondon,United Kingdom
- Hotel Contacts
- Extra Info
100 Cromwell Road Kensington, London SW7 4ER England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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