DoubleTree by Hilton London Tower of London
- What's Included
- All Inclusive Features
The customer-service is awesome. Always available and more than friendly. I loved it. I felt very comfortable in the rooms too. They were very clean and always tidied up. The breakfast was great and you had a great selection. The only problem are the elevators. Sometimes we had to wait more than 5 minutes to exit the building, because no elevator was available. Moreover there weren't stairs or at least We couldn't find the stairs. Sometimes it was very annoying, especially when you have to leave early. But still a hotel I would recommend.
Execellent Hotel, first time and wont be the last. Super location next to Tower Hill Tube and stunning roof terrace with views to match. Rooms perfectly appointed, all mod cons you could want with full apple mac pc/tele. Super air conditioning especially in London in Summer very welcome. Big thing I was really impressed is with the staff, reception were v helpful with my booking changes and nothing was too much trouble. Nice touch with welcome cookie although perhapes not so good on the waistline. Think the price paid represents very good value considering class or hotel, standards and prime location. Will Return
Myself and my partner stayed here at the weekend with high expectations due to the good reviews we had read and our excellent experiences with other Hilton locations. Unfortunately, our high expectations quickly disappeared upon checking into the room. The room was very poor and in desperate need of refurbishment, it was small, dated, scuff marks/scratches throughout, the carpet was extremely worn, the curtain was hanging off, the bathroom door had chunks missing out of it, the bathroom was tiny, the room decor was like going back to the early 90's, overall we were extremely disappointed with the room we received for the money we had paid. This most certainly wasn't a £200+ a night room, have stayed in much better budget hotels for a fraction of a price. When we raised our concerns with reception they merely replied next time you use us (the irony) "please call us in advance and we'll see if we arrange a better room for you" - quite evidently we shouldn't have to do this. Doubled with the fact that the receptionist upon check-in charged us an additional £25, never informed us this was a security deposit and when we questioned this with another receptionist we were told "there are lots of new reception staff who aren't entirely sure of everything at this stage". Ultimately we won't be rushing back to stay at this hotel, extremely disappointing from a hotel chain we have placed in such high regard prior to this experience!
We enjoyed our stay at the Doubletree, which I selected after reading a number of reviews. We had no problem with check-in, although maybe that was because we arrived later in the afternoon than we planned (plane was late). The staff was very pleasant and it only took a few minutes to get our room cards (which you need to use in the elevator to get to your floor). I agree with another reviewer, though - taking a taxi or car service from Heathrow is the way to go if you have more than one piece of small luggage. It's a long drive, and wrestling luggage on the train or the tube would have been difficult. I want to offer a special thanks to the bellman Tony, who was very helpful and friendly. Our room was fine - not huge, but there was enough space so that we didn't feel crammed in. We did request an extra luggage rack, since we each had a large bag, and they delivered one within a few minutes of our request. We booked a deluxe room, because it offered a king-sized bed. (Spouse and I are both tall, and smaller beds just don't work for us.) It was very comfy, with enough pillows of varying firmness/squishiness that we both found one that worked for us. The only thing I wasn't crazy about was that you get sort of a blanket-in-a-sheet thing - not a separate sheet and blanket - which made it difficult if the room was too warm. So instead, we kept the room temperature very cool at night. If I could have had just a sheet and thrown off the blanket at some point, that would have enabled us to keep the room temperature a little higher. The bathroom was small, but again, we had enough space. It had a walk-in shower, no tub, and after having been at some other hotels with a tub/shower combo so tall that I needed help getting in and out, I was delighted with the easy step-in shower. We didn't try the City Cafe, which is part of the hotel (seemed a little pricey), but we did eat at the attached, but not affiliated with, Natural Kitchen restaurant for breakfast. Delicious and reasonably priced, with an attentive staff. The hotel is within walking distance of the Tower of London, and there are a number of good restaurants near by. It's also a fairly short walk to the Tower Hill tube station, and we were able to get everywhere we wanted to go from there. Overall, we were very happy with our stay at the Doubletree and I would stay there again if the opportunity arose.
Great location, staff could be better trained as always in the UK. Hotel was clean, executive lounge is small. Having taken everything into account, I would recommend this hotel to a friend. A little let down being a Gold member, it's a big investment from me to retain but sometimes you feel what's the point!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight in economy class
- Hotel accommodation
- Continental Breakfast
- Round trip transfer between the airport and the hotel included with select packages
- Hotel taxes and service charges
- 583 Rooms
- Room service
- Meeting Rooms
- Fitness Centre
- Business Centre
- Apple iMac multi media entertainment system with internet access
- CD/DVD player
- Tea & coffee maker
- Iron & ironing board
- Pillow menu
Resort Location Map
DoubleTree by Hilton London Tower of LondonLondon,United Kingdom
- Hotel Contacts
- Extra Info
7 Pepys Street, London EC3N 4AF England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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