Hilton London Gatwick Airport
- What's Included
- All Inclusive Features
Had booked an over night as had an early flight the next day but then had to amend our booking for an extra night at the last minute which was done by phone with no problems.However, the next day, the maid arrived and told us we should have already checked out! We told her that we were there for 2 nights and off she went. We went out to get something to eat and when we came back, our key cards wouldn't work so we walked all the way back to reception (which is miles away from the room as the hotel is massive), spent 20 minutes trying to explain we had booked 2 nights and eventually, we were given access to our room again! Booked a deluxe - which was far from deluxe, the desk had scratches all over it and looked generally shabby. The service at the bar was slow and the bar staff rude and miserable. Over £5 for a large bottle of sparkling water too. Didn't bother with the restaurant. All in all, distinctly unimpressed and have had much better stays in both The Premier Inn and the Sofitel at North Terminal. We noticed another hotel in the south terminal while we were there to so will give that a go next time. Don't waste your hard earned cash here.
REPLACE THOSE MATTRESSES !!!I like this hotel & am a Hilton loyalist.Even though I received an upgraded room, the mattress was well past its 'best buy' date.As I was checking out, the couple in front of me reported exactly the same issue.
Great location when flying from Gatwick, rooms comfortable and clean. Online check in makes it easy and less time consuming on arrival. We used room service on this occasion and found it to be reasonable priced and the food was good.
This hotel is so easy for Gatwick South terminal. The staff are helpful. We used the executive lounge which is fantastic value so well worth using that. All in all it's great. The only downside is the bar in the lobby is extremely expensive.
Have stayed many times and am a Hilton Honors member. Reception was busy so walked to HH check-in where a female was busying herself with paperwork. She looked at me, looked at other receptionists, and looked back at me as I handed her my HH Silver Card. Check-in then went smoothly. Had dinner at Amy's restaurant, Amy's bar seating area already filled with casual diners. Limited vegetarian choice but had ravioli and a glass of wine costing a steep £35.20. Check-out was not busy and a male receptionist merely stated my credit card had been charged for my stay. I asked for a copy of the bill which was greeted with a sigh and he then faffed around with the printer, obviously something he was trying to avoid. No thank you, no goodbye from him. Poor customer service.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight
- Daily breakfast
- Hotel taxes and service charges
- 821 rooms
- Bars (including 1 sports bar)
- Coffee shop
- Business Center
- Convention facilities
- Gift shop
- Parking ($)
- WiFi (lobby)
- Twin beds
- Full bathroom with shower or bath
- Hair dryer
- Tea and coffee tray
- 240 volts (adaptator required)
- Occupancy up to 2 adults
Resort Location Map
Hilton London Gatwick AirportLondon,United Kingdom
- Hotel Contacts
- Extra Info
South Terminal Gatwick Airport, Crawley RH6 0LL England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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