Hilton London Metropole
- What's Included
We had read some negative reviews and were a little concerned as this hotel was included in our Globus tour of England, Ireland, and Scotland. However, we had absolutely no issues whatsoever. We stayed in both wings (at the beginning and end of our tour) and the rooms were clean and comfortable. I do wish there was a mirror by the desk so that I could use my straightening iron with our adapter more easily and could plug the hairdryer into an outlet next to a mirror and table (there are plugs in the bathrooms in Europe but only for "shavers"). I used the outlet by the full length mirror outside the bathroom so it worked but was awkward (if the cord had been just a bit longer, I could have used the bathroom vanity). The restaurant was very nice and they handled the large breakfast crowd beautifully. We always got an early start so I think that helped since peak times are around 9-9:30 a.m. We also ate dinner there twice and it was very, very good with exceptional service! We wanted to try dinner at Sky23 on our last night but nobody seemed to know anything about it and the reviews (once I found them buried in the hotel reviews on TA) were mostly horrible. We still would have given it a shot if we could have looked at a menu but we couldn't locate one online nor via the information book in the room or by calling the front desk. Apparently, it is run completely separate from the hotel. We were extremely pleased with our dinner at Fiamma so it worked out well in the end. Our waitress even remembered us (and our orders) from our previous visit at the beginning of our tour!I also liked the Starbucks coffee kiosk and the take-away sandwich/snack options. Who knew a pre-packaged spicy tuna sandwich with sweet corn could taste so good? Elevators were fast and efficient and wi-fi was very good. We would not hesitate to stay at this hotel on our next visit to London.
The stay was disappointing overall. The bed in the room looked and felt like a queen even though we paid for the king deluxe. Upon entering the room, the room felt damp and dank. The bathroom had yellow stains and cracks. The desk chair had a major peeling of the leather. Those were some of the obvious poor maintainable of the rooms.
What a hotel. The biggest Hilton in Europe did not disappoint. The room was an excellent standard and a glass of wine in sky bar 23 overlooking London is a must. But most impressive were the staff. Every person could not do enough to help. Thanks for a great stay.
The worst reception service I have ever experienced in my life. I was assigned a room which was already occupied. When I asked to speak to a supervisor, my request was rejected??? and I was assigned a room different than the booked one.
Decent hotel in a great location. Executive club is very good especially if you like preseco. It's an enormous hotel but the staff handle the guests very effectively at check in avoiding delays. Our room was ok but looks like it needs up dating. We would use this hotel again in the future.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1,054 rooms
- 2 restaurants (International cuisine, Asian fusion)
- 2 bars
- 1 pool
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Internet access
- Room service
- Laundry services
- Handicapped rooms available
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Iron and ironing board
- Internet access
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hilton London MetropoleLondon,United Kingdom
- Hotel Contacts
- Extra Info
225 Edgware Road, London W2 1JU England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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