Hilton London Metropole
- What's Included
We stay there for 4 nights and the room was big and cosy. The staff was super friendly. Also it was wery clean room. The breakfast was great, the real english one.I will recomended this hotel beacouse of the location and a comfortable room.
Hotel is very well positioned, connected and has good view to West London.Rooms are rather old fashion, no so big, but with all elements needed.Staff is kind, silent, very supportive and ready to meet all guest's requirements, in order to improve customer experience. There are huge conference rooms, but with bottlenecks on stairs. Lobby bars are well organized, with experienced and proactive staff (especially one guy named Matteo), ready to provide service in short notice. There are so many different drinks, and a wide coffee portfolio.There is a space for improvement in restaurant deliverables.
The hotel was old and run down. There were three of us and we stayed in the Triple room. The room was dark, small and cold. Television didn't worked properly, the air-conditioner didn't work properly. The hotel has this moto " make it right" which I think a a way for management to not take responsibility to make it right before the guests arrived but rather wait for Guest to tell them what is "NOT" right. This is a big disappointment for a chain like Hilton. I am a Hilton honors member had stayed at many Hilton properties before. Needless to say. I will never choose the London Hilton Metropole again.
Basically a hotel showing its aged. It has been spiffed up here and there, but is is a quick make-over. I was here for a conference of 1400 people, and that is way over capacity for this hotel. Moving around at other than ground floor at the hotel presents a maze of hallways that takes a while to navigate. Fitness area is dated. The requested extra pillow ordered on hhonors app were not delivered. Food at the event was no more than acceptable and plain boring. This is a fine place for a three star hotel, but the fourth is not deserved.
Cleanliness of the hotel is degrading faster than I can type. I've been staying at the hotel for business for over a decade now, and the cleanliness and customer service levels have gone down considerably each year. Rooms are ALWAYS dirty, unfinished, shabby and the customer service is non existent. No loyalty or recognition of long term loyal customers - the 'make it right' slogan is purely lip service. The latest 'development' is that even if breakfast is included in your rate, if you now choose to have it in your bedroom - you pay an additional full charge for it. It's only free if taken in the restaurant! What a joke - isn't the point of a 4* hotel that you can choose to have room service without an additional charge???! Business customers don't have time to always go down to the restaurant - so this doesn't work. Bad policy and move - you are giving business away to your competitors. And Please, upgrade your rooms if you insist on charging extortionate rates for a sub standard experience. The location of this hotel is the only reason I return and that's not even anything to do with the hotel itself!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1,054 rooms
- 2 restaurants (International cuisine, Asian fusion)
- 2 bars
- 1 pool
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Internet access
- Room service
- Laundry services
- Handicapped rooms available
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Iron and ironing board
- Internet access
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hilton London MetropoleLondon,United Kingdom
- Hotel Contacts
- Extra Info
225 Edgware Road, London W2 1JU England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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