Hilton London Metropole

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Situated near Oxford Street, Hilton London Metropole is one of Europe's largest hotel and conference centres. Local attractions include the Planetarium, Buckingham Palace, Kensington Palace, Hyde Park, and Madame Tussauds.
Location: Hyde Park, Madame Tussauds, Regent's Park
Subway: Edgware Road

tripadvisor Traveler Reviews
  • Stevewales44 :
It needs a general manager to lead

I have been staying at this hotel many times over the years and most of the staff are welcoming but what is missing is gm that knows how to manage and stops the excuses and starts to manage Some of the rooms are not only dated but are dirty so if u stay don't let them give u they are refurbishing as an excuse as clean rooms is a basic I have had a few excuses from them of late these are just a few The staff on the reception said the general manager does not speak to guests and when I asked why not they said they had no idea either The communications manager told me if I wanted a clean room I should upgrade and when I told her what a silly and stupid comment she got aggressive The staff on the customer service desk never really respond as they don't know what to say but in all fairness Sergio is very welcoming but as the saying goes he can't improve without the tools to do so I'm sure some robotic manager will give a scripted reply but before they do what about the general manager meeting guests

  • Peter E : Adligenswil, Switzerland
Terrible stay

I stayed at many hilton hotels so far, this was the worst. Apart from unfruedly front desk and restaurant staff, the amenities in the room were poor, the rooms had leaking water during a storm, many collegues had to change their room during their stay...

  • Toydog16r : Neath, United Kingdom
Nice staff

Had to stopover one night in london just want to compliment your staff on being so polite and helpful. The breakfast was lovely and just a thank you because nothing was too much effort for them. They double checked things for us and made us feel very comfortable room was clean

  • Sherif S :
Big hotel big rooms mediocre service

This is quite a big hotel and the rooms are large but the service is quite mediocre. If you care much about space and a big lobby then go for it. Otherwise, if service, attention from guest service and the like are important for you then consider another hotel.

  • glenng884 : Heidelberg, Germany
Booked room was not available

I had booked two rooms with a connecting door far in advance. When I arrived they were not avaiable and I was explained that such a booking cannot be guaranteed. Why should I book in advance if my booking cannot be guaranteed. In my opinion this does not suit a Hotel chain like Hilton.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 1,054 rooms
  • 2 restaurants (International cuisine, Asian fusion)
  • 2 bars
  • 1 pool
  • Fitness Centre
  • Sauna
  • Beauty salon
  • Gift shop
  • Meeting facilities
  • Business centre
  • Internet access
  • Parking
  • Room service
  • Laundry services
  • Handicapped rooms available
Standard Room includes:
  • 1 full bathroom
  • Telephone
  • Air conditioning
  • Cable and satellite television
  • Hairdryer
  • Mini-bar
  • Iron and ironing board
  • Internet access
Kids Stay Free - When sharing with 2 full paying adults and using existing bedding. Applies to children 2-12 yrs, special is available year-round. Breakfast is not included and can be purchased directly with hotel. Maximum room occupancy restrictions apply. 
Bonus - Breakfast included daily.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hilton London Metropole
    London,United Kingdom

  • Hotel Contacts
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Hilton London Metropole
225 Edgware Road, London W2 1JU England

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.