Hilton London Metropole
- What's Included
This Hilton has become the very best in customer service worldwide. The concierge remembered me from previous stays and simply could not do enough for me - very helpful. The executive lounge was a great way to interact and share experiences with one another. In addition it is located only minutes from TWO tube stations and multiple bus stops
This hotel probabaly would have been just fine for us EXCEPT for the fact that we have two 14-year-old competitive athletes who were counting on using the fitness center all week to maintain their workout regimen (given to them by their high school coach). Nowhere on the website or in the in-room literature does it say that students have to be 16 to use the fitness center so we didn’t find this out until we actually went to use the facilities and were turned away. Upon inquiring about this policy at the front desk we did have one very kind hotel reception manager who tried to help us and we even tried to sign a waiver but were still denied access. We don’t have an issue with the policy as much as the fact that it was not made clear at the time of our booking. Had we seen this we would have selected a different hotel to meet our needs. Instead we are stuck here for the week with no access to exercise facilities and a simmering distaste for all things Hilton due to the way we were treated by most management and all of the fitness staff. We will never again choose Hilton for personal travel thanks to the Hilton London Metropole and its fitness policies and staff.(To note: the pool rules are clear - you have to actually get in the pool with your kids under 16...I guess they think you can swim to the deep end faster that you can run there from the side if one of them gets into trouble? And it apparently is only selectively enforced. That said, my kids said the pool water smelled terrible so we won’t be going back there anyway.)And to top things off, the bathroom is moldy and the breakfast is bland.Net we are on a once in a lifetime family trip to London and it has been very frustrating that out of all of the great hotels here we ended up in this one. Very disappointed.
Hilton metropole has a central location and easily accessible from Edgware road tube station which easily connects you to the rest of the city. Staff are excellent and very well trained. Breakfast is delicious and the hotel is modernly decorated. Livingwell Gym is a plus which uses similar equipment throughout Hilton hotels . Rooms are comfortable and clean but bathrooms would do with a refurbishment.
Don't let the lobby fool you!Have to say being a Hilton honours guest I we have stayed at a number of different Hilton property's and this one is the worst by far.Location wise is quite good for the cost of the hotel and we also had breakfast included in the room rate so that made this stay good value but expected a lot more from the Hilton brand.Room very dated and needs a complete re-fit, feels like staying in a council tower block.Shocked to get into the room and not finding any Wifi apart from chargeable - Not able to think of any other property that does not include Wifi as standard!We enjoyed the breakfast but again if we were to compare against other Hilton property's the food offering and quality was not fantastic including the service from the staff apart from Jalil now he knows how to provide a great standard of customer care and others need to lead by example.Overall for a last moment booking to enjoy the West End & Winter Wonderland we had a fantastic weekend but wouldn't want to book again due to the poor standard of accommodation compared to what else is available in Central London.
Stayed here for 7 days so paid quite a lot of money but the room is disgusting. The decor is very old and tired the room smells, the bathroom was shocking, leaking shower and tap so water everywhere, no water pressure so it took ages to actually take a shower. The carpet had dirty marks and the bed is the worst I have slept in, really firm like sleeping on rock and so tossed and turned all night and woke up feeling sore and aching. The maid was extremely noisy when cleaning adjacent rooms early in the morning- 7.30 onwards banging the doors constantly. I was glad to leave and definitely will not stay here in the future.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1,054 rooms
- 2 restaurants (International cuisine, Asian fusion)
- 2 bars
- 1 pool
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Internet access
- Room service
- Laundry services
- Handicapped rooms available
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Iron and ironing board
- Internet access
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hilton London MetropoleLondon,United Kingdom
- Hotel Contacts
- Extra Info
225 Edgware Road, London W2 1JU England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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