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After reading the negative reviews I was close to cancelling but decided that I could cope with a few scratches on the paintwork and outdated décor.Positives first – the bedding and towels were bright white and spotless. The breakfast was enjoyable. The young man on reception as I checked out was charming and polite. A 10-15 minute walk from the station, 5 minutes walk from the newer shopping centre and about 15 minutes walk from the Pantiles and older part of town so very well situated. I was in room 512 in the annexe. I already knew that the annexe was actually housed in a separate building but this was only on the other side of the car park. I was aware there was no lift but was not concerned by that either. On entering the annexe I could see that it was desperately in need of redecoration. My room however was a different matter. The wallpaper was peeling off the walls, the carpet was completely threadbare in places and the shower had thick black mould in the corners and around the base. I doubt that anyone had done more cleaning wise than perhaps dust the TV screen, in a very long time. The dust under the head end of the bed was thick and black. This could easily be reached with a vacuum cleaner so no excuse. There were black marks on the walls and on the paintwork. The bed was OK for the first few minutes but after that just turning over set all the springs pinging. I did use the kettle and fridge in the kitchenette but that was all. The dining room in the main hotel was tired and grubby and as all the tables had already been used by guests I assumed someone would wipe the table and bring me some cutlery. No such luck. I had to wipe the table with a napkin and go round other tables rounding up unused cutlery before I could eat. There were sounds coming through from other rooms at times but nothing that was disturbing. There was road noise but there is a main road outside so that can’t be helped.When my key wouldn’t open the street door to the annexe I went back to the hotel to report this to reception. I was told how to use the key (I’d been in and out quite a few times by then so felt pretty confident about my door opening ability) and when the receptionist tried it herself we concurred that it definitely wasn’t working. A repair man came out the following morning but after he had taken the lock out he propped the door open with a fire extinguisher while he went to call for new parts – not very secure for guests in there. I wonder if the proprietors ever actually inspect this room?
We have stayed here a couple times and enjoyed our stay on both occasions. Nice little private car park is nice touch as well. Top tip is to book direct as you will save a few quid. The top floor room offer great views.
We spent two days at the Russell Hotel and we were very satisfied; All the staff from reception to breakfast were very friendly and polite. Breakfast food was good with plenty to choose from. Room although quite small was clean and bed very comfy. Tea and coffee; small TV and walk in shower; hair dryer and plenty of storage. Lovely white towels. Only down side that our room was up three flights of stairs and could be hard work for older people. No lift. Staircase and landings could maybe do with freshening up i.e.: painting and new carpets. However would still visit again as made to feel very welcome
Once again my usual choices of hotels were full so found the Russell on a search engine which caught my notice as the price looked very good so booked it on line.The hotel advertises free parking (a real boon in Tunbridge Wells) but arriving around 5.45pm found it only had capacity for about 8 cars. Needless to say it was completely rammed with a fleet of white vans double parked just to add to the misery. If you're not familiar with TW it is the driver's nightmare as far as traffic jams and the lack of parking so beware. It does get a little easier at the Russell after 6pm when parking on the single yellows on the adjacent street is allowed.I had to park at the top of the hill apx 100yds away on the very busy London Road. It took nearly 5 minutes to get a gap long enough to open my door and get out!I staggered down the hill, suitcase in tow to be greeted by some steps and 2 heavy doors. Sign guided me to the reception where the check in was friendly and efficient.I had booked a room in the annexe. Frequent travellers know that the word 'annexe' has a variety of interpretations by hotels. in this case it referred to the next building down the street so it was back out of the 2 heavy doors and down the steps and the pavement to arrive at the front door of the 'annexe'. The hotel uses the types of key that look like a piece of plastic ticker tape but they were well labelled and access was easy.I climbed the stairs and entered the room and was pleasantly surprised by its' large size. On further inspection I believe it was a bed sit in a previous life. The evidence was a) that the bed was one that would fold up into a wall cabinet, there was a small kitchenette, a large leather sofa and a large bathroom with a 4 piece suite. Be careful if you need the loo straight away as the bathroom has a large picture window which if the blind is up is fully visible both from the street and the buildings opposite! I can still heart the screams!The hotel does not offer evening meals so I decide to go back up the hill to get a takeway. I found the Water Margin, ordered a curry and returned to my room.The kitchenette came into its' own yielding plates, crockery, glasses, cutlery etc and a sink to do the washing up.The bed was a little firm shall we say but the night passed uneventfully.With morning cam the prospect of the shower. I've been in worse but it hasn't been installed in the recent past and probably not since the 1980's.Abluted, I ventured back out on the street to the joyous sounds of white van men directing fellow drivers out of the car park and entered the breakfast room. Interesting décor and wall artwork (me thinks it's by a keen but not so talented artist) and was shown to a table. A very polite and presentable waitress suggested the full English with a choice of tea or coffee and toasts. I decide this was the way to go and happily ate a yogurt and a glass of orange juice until the plate arrived. I say a plate as it was completely invisible under a pile of breakfast including 2 sausages, 2 rashers of back bacon, a triangle of fried bread, a ring of black pudding, half a grilled tomato, poached egg, mushrooms and a sea of baked beans! Certainly set me up for the day and the next!The hotel is honest and clean and well placed to explore TW so would be happy to give it another try
Desperately needs re-decorating, very old fashioned carpet, mis-matched and badly scuffed wallpaper. En suite in our bathroom pink, and tiles from 1970s grout same age, dirty needs re-doing. Mattresses throw you off to floor. Not very impressed for the price. Breakfast sausage was also underdone. Best thing about it is location to town centre.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 373 rooms
- 2 bars
- Meeting facilities
- Business centre
- Internet station
- Laundry services
- Concierge service, Babysitting service
- 1 double bed or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Clock radio
- Coffee maker
- In-room safe
- Trouser press
- Max occupancy of 2
Resort Location Map
Hotel RussellLondon,United Kingdom
- Hotel Contacts
- Extra Info
80 London Road, Royal Tunbridge Wells TN1 1DZ England
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