- What's Included
We stayed at The Russell Hotel over the Christmas period. We were warmly greeted by the manager and we were given room number 51 at the very top. The room was clean and spotless and we were given a box of complimentary chocolates and a card from the the hotel which I thought was a lovely touch. Breakfast was plentiful and there was a good choice of cereals, juices and yoghurts. In all a very pleasant stay with helpful and friendly staff. My only criticism would be that the hotel looks tired and outdated but this would not put me off staying here again.
Tunbridge Wells has serious accommodation problems price-wise. In December a TW B&B was charging exactly TWICE the nightly rate of what is probably the best B&B in Bournemouth! We had read the reviews of the Russell Hotel but were definitely not disappointed.Of course parts of it are in a '60's time warp but we had a large bedroom, excellent bedding, very effective heating and constant, immediate hot water. The staff are very helpful and it is literally only 5 minutes walk from the town centre. The breakfast was fine - the room itself slightly spartan.This hotel could easily absorb hundreds of thousands of pounds in improvements but that would take years (decades?) to recoup and will probably only be within the remit of venture capitalists looking to sell it on afterwards. Watch this space!. We would certainly stay here again.
Very shabby. Great location and an okish breakfast, but it's not had a penny spent on it since the 60's and I am not exaggerating!Very dated and very bashed. Cobwebs everywhere. Manky carpet. Too expensive for what you get!
Imposing building in a good position to enjoy Royal Tonbridge wells. Cleanish, warm, with good shower. However the decor is very old fashioned/clashing. A shame really, as could be fab if brought up to date. Ok breakfast. Wouldn't re visit.
After reading the negative reviews I was close to cancelling but decided that I could cope with a few scratches on the paintwork and outdated décor.Positives first – the bedding and towels were bright white and spotless. The breakfast was enjoyable. The young man on reception as I checked out was charming and polite. A 10-15 minute walk from the station, 5 minutes walk from the newer shopping centre and about 15 minutes walk from the Pantiles and older part of town so very well situated. I was in room 512 in the annexe. I already knew that the annexe was actually housed in a separate building but this was only on the other side of the car park. I was aware there was no lift but was not concerned by that either. On entering the annexe I could see that it was desperately in need of redecoration. My room however was a different matter. The wallpaper was peeling off the walls, the carpet was completely threadbare in places and the shower had thick black mould in the corners and around the base. I doubt that anyone had done more cleaning wise than perhaps dust the TV screen, in a very long time. The dust under the head end of the bed was thick and black. This could easily be reached with a vacuum cleaner so no excuse. There were black marks on the walls and on the paintwork. The bed was OK for the first few minutes but after that just turning over set all the springs pinging. I did use the kettle and fridge in the kitchenette but that was all. The dining room in the main hotel was tired and grubby and as all the tables had already been used by guests I assumed someone would wipe the table and bring me some cutlery. No such luck. I had to wipe the table with a napkin and go round other tables rounding up unused cutlery before I could eat. There were sounds coming through from other rooms at times but nothing that was disturbing. There was road noise but there is a main road outside so that can’t be helped.When my key wouldn’t open the street door to the annexe I went back to the hotel to report this to reception. I was told how to use the key (I’d been in and out quite a few times by then so felt pretty confident about my door opening ability) and when the receptionist tried it herself we concurred that it definitely wasn’t working. A repair man came out the following morning but after he had taken the lock out he propped the door open with a fire extinguisher while he went to call for new parts – not very secure for guests in there. I wonder if the proprietors ever actually inspect this room?
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 373 rooms
- 2 bars
- Meeting facilities
- Business centre
- Internet station
- Laundry services
- Concierge service, Babysitting service
- 1 double bed or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Clock radio
- Coffee maker
- In-room safe
- Trouser press
- Max occupancy of 2
Resort Location Map
Hotel RussellLondon,United Kingdom
- Hotel Contacts
- Extra Info
80 London Road, Royal Tunbridge Wells TN1 1DZ England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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