- What's Included
Arrived late in the evening, was welcomed warmly. Had a bit of a climb to the top to my large room. It's a big room with a sofa and coffee table. Could do with a bit of tlc if picky but for the money it's great value.A very clean comfortable bed was a welcome sight and I slept like a baby.Popped down for breakfast, large dining room with approx 26 covers. A table of 4 were just seating and about to start on a healthy looking selection of cereal. Two recently vacated 2 tops and the rest empty, clean and set for breakfast. I wanted to skip cereal and have a couple of boiled eggs with toasted soldiers so I grabbed myself a tiny glass and poured oj into it and took my table by the window.Shortly the waiter came out, and started cleaning one of the two dirty tables. I looked over to make eye contact to signal I was ready. Nope... He goes back to the kitchen, returns to another closer table. I fully turn facing him now. 20 seconds is a long time to ignore someone who's 10ft away from you directly looking to get your attention in a large nearly empty room. "Excuse me I'm ready to order" I say. Looking up, "two mins" came the reply.The two tables that needed wiping (with a dry tea towel brushing the crumbs onto the floor and seating) were a priority in an empty (bar a 4 top) dining room over a guest obviously wanting attention.I got up, went to my room and packed up. Returning down stairs I had a friendly chat with the man at reception about being there 10 years ago when I took my first gm position in a cocktail bar. He told me about other guests who's returned decades after first nights there. Decided to give the breakfast another attempt. Took two steps into the room and thought why put myself through the middleclass torture of abysmal service again. Walked into the town centre and had a full English. I really only fancied boiled eggs!I'm being picky, but it's the little things that make the difference. If the room in clean, the bed smells and feels fresh, the sleep is good but one customer facing staff member is having a bad morming, it's that what catches a guests attention. Great in all other areas though. Many thanks.
Comfortable stay at the Russell Hotel for 2 nights, slept really well here. Stay at the top of the hotel and had a large room which included a seating area with couch. The hotel is starting to look a bit battered, a refurb wouldn't go amiss. The shower in my room wasn't as powerful or warm as I liked.Breakfast was quite nice, full English with cereals and yoghurt also available. Located about 10 minute walk away from the town centre.Limited parking. Woke up to leave at 5.30am one morning to find another guest had blocked my car in.I'd prefer to stay somewhere a bit neater, but other than that it was a good stay.
If you need somewhere cheap to stop over this is an ideal hotelA little shabby but the room was clean and comfy, breakfast surprisingly good too.Car park is limited, I had to park on the street which is unrestricted until 8am by which time some of the vans have gone so you can move onto the car park.Short walk from the town centre and has its own bar.Nothing fancy but I would use it again.
Wonderful features in this hotel. Fabulous sized room with very clean and freshly laundered towels and bedding. Breakfast was nice, portion sizes was good. I'd definately return to this hotel and without a doubt recommend It, I can't fault it other than the decor could do with updating as in places it's looking tired but that's just being pinernickty. The hotel is very wl located an easy 5 minute walk into the town centre with plenty of restaurants, coffee shops and high street shops to browse. Although the hotel was busy it was not in anyway noisey with slamming doors or heavy footsteps up/down stairs which was lovely.
The Russell Hotel is easy to find, on the London Road, free car parking behind the hotel. Our room was on the third floor, but a kind staff member whisked away my bag which was much appreciated. If you have trouble with stairs, ask for a room on the lower floor. Our room was very large with a big bathroom. Yes, the decor is dated, but the room was very clean, beds are comfortable and the shower is great, my criteria for a good night's stay. The staff are really friendly and helpful, the breakfast cooked to order, hot and plentiful. The High Street is a five or so minute walk down a reasonably gentle sloping road and the Common is across the road and lovely for a wander.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 373 rooms
- 2 bars
- Meeting facilities
- Business centre
- Internet station
- Laundry services
- Concierge service, Babysitting service
- 1 double bed or 2 twin beds
- 1 full bathroom
- Air conditioning
- Cable and satellite television
- Clock radio
- Coffee maker
- In-room safe
- Trouser press
- Max occupancy of 2
Resort Location Map
Hotel RussellLondon,United Kingdom
- Hotel Contacts
- Extra Info
80 London Road, Royal Tunbridge Wells TN1 1DZ England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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