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Sadly this Hotel, like many others in the capital is expensive and doesn't live up to its price tag. It comes across as a Hotel that is trading on its glory days and is vastly under invested in.I can forgive the dark tired reception, the thin, undersized duvet, the single bedside cabinet in a double room, the lack of air-conditioning and even the mediocre breakfast (I've seen more choice in a B&B in Clacton!), but the totally uninterested and unmotivated staff were embarrassing. Breakfast was a bun-fight with little staff interaction and the lounge service felt as though you were intruding on a staff meeting. Try charging a drink to your room and see how far you get, even if you have set up credit. The location is great for travelling down from The Midlands, but I feel that I will look elsewhere for overnight accommodation. Its a real shame as it could be so much better
I was on third floor front of hotel and the noise was horrendous!.The room and bed linen was clean but little irritating things, such as no intructions for odd TV(necessitated call to desk), no coffee, curtains didn't fit so room was draughtyetc.Some staff good, others aloof. Breakfast tried to cram you into their rows to eat rather than at the side tables, this was for their convenience and not the guests,Bar and food bar not suitable for people with mobility issues, no access from inside, no wheelchair ramps.We had to go out of the hotel and round to a different entrance, in the poring rain and splashed by passing traffic. Once inside, if you cannot go up the 3 steps to the bar you will have to pay by cash ( who carries cash?) as there is no portable card machine. That epitimises the hotel, not quite caught up to the 21st century.
Stopped at this hotel with family whilst my grandson was in Great Ormond street hospital for an operation. I first tried to book it over the phone with central reservations, after several minutes it was obvious that I was wasting my time due to the difficulty understanding the lady's language. I resorted back to booking on line, 2 twin rooms, 1 with a cot for my 3months old granddaughter. The room given to my daughter in law and the baby was found to be directly over a casino! No mention of the casino on the website and noise coming from the people leaving right though out the night. A good hotel but with bad information about this casino. And why would you put a 3 month old baby in such a room? Overall a very very poor service and allocation of rooms. So please be aware of this when looking for somwhere to stay in this area, there are more options for a place to stop if visiting the hospital a 5 put of 10 for this poor.
The hotel itself is really nice, the staff were friendly and helpful the rooms were basic but clean and the breakfast was really nice, The location is great for getting to convent garden, Leicester square etc.. Unfortunately we was put in room 316 which was over looking Russel square, the traffic is horrendous, i no this is no fault of the hotels but there windows need replacing as its not fair on guests who are paying to sleep in a room that you cannot sleep in due to the noise outside. it was so loud i felt i was sleeping on the street at side of the road and it never stopped, i was pacing the hotel room at 3am, i didnt want to go out of my room and disturb anyone in the middle of the night so i put my tv on to try drown out some noise and manged to get an hours sleep before the horns started beeping at 6am with all the works traffic. Please imperial hotel replace your windows.
stayed for one night and we were pleasantly surprised by this hotel.It is a very good 3 star tourist hotel and does not pretend to be anything else, it is a little worn in places but giving the amount of people through its doors every year it is well kept and well maintained. Our room was a good size, bright, clean and comfortable and had everything we needed, there was a little traffic noise from the road but not bad enough to stop us sleeping. The Atrium bar was a pleasant area but and the night and day bar was also good and bar prices are very reasonable for central London.Breakfast was great, they now have toast machines so no cold toast anymore as some reviewers have reported. Staff were friendly and professional, previously we have stayed at a radisson edwardian nearby and payed twice as much to stay there and i think overall i prefer the Imperial, it has more facilities and has a friendlier feel to it. Will stay again. There is a great Turkish restaurant opposite the hotel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight
- Round trip transfer between the airport and the hotel included with select packages
- Hot buffet breakfast daily
- Hotel taxes and service charges
- 382 rooms
- WiFi (fee)
- Parking (fee)
- Wheelchair accessible rooms
- Coffee/tea tray
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Imperial HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
61-66 Russell Square, London WC1B 5BB England
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