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Stayed at The Imperial as part of a two day break. Roon was quite small, but clean with plenty of hot water. We were on the ninth floor, but traffic noise was a bit of an issue.Breakfast was excellent, good choice of breakfast items. My poached egg was even soft on the inside. The staff were polite, but we didn't feel that they put themselves out to be welcoming.
Stayed at the hotel for one night for a museum visit.The hotel is well placed from Kings Cross and early morning a £6.50 cab ride away.All staff were very pleasant and helpful.The rooms are on the small side but perfectly adequate and comfortable. the bed looked as though thousand had slept on it before but it was fine.The double glazing to windows is a bit ancient and just about keeps out the traffic noise, if you are given the choice get a courtyard room.. it may be a little quieter.Breakfast was ok. cereals, fruit and full English. no other continental options such as cold meets and small cakes etc which our continental cousins prefer. That said it was ok and the staff ensureed tea and coffee was constant and served in a very friendly way.
As a group hotel it was very "tired" with one lift not operational and our "executive room" poorly finished and curtains as well as duvet really wanting a good wash. House keeping and Room cleaning not up to standard as on two occasions returning at 14h00 our room remained unserviced. Very poor in house eating facilities as we had to "eat out" each night. Front desk staff disinterested - could not find our paid upfront booking.However great breakfast each day and a good location for Picadilly and Central underground.
Imperial Hotel is part of a Group of similar hotels around Russel Square, which all were built sometime around the 1960´s. Renovations has of course been made since then, but the standard is not really up to what one could expect in 2016. This does not bother me that much considering I was only there for one night and needed to be in the city centre. Location is great and lots of nice pubs, restaurants and cafes nearby. The room was adequate, with the usual carpet that did not feel very Clean. Bed was hard and uncomfortable, but at least clean. I had the full english breakfast at the hotel, which was really nice and coffee was served by the table. Would I come back? Yes, if I need a central location without having to pay too much and dont need more than somewhere to sleep
I booked into this hotel based on a recommendation from a friend and the location is first class👌 However the front office team desperately require some training in customer relations. I checked in on Wednesday October 4 for three nights, and then was returning after one week away for one more night. I had phoned from Australia asking about the possibility of leaving some gear in storage for the week and was ensured this was all okay. On checking into the hotel, the front desk were determined to ensure that it would not be easy to arrange, and also found it quite challenging to arrange to have clothes cleaned for a wedding on my return. Eventually sorted so foolishly I did keep the booking for a week later. Again the front desk made this difficult. A manager I think this time on a Sunday afternoon made me jump through hoops when I asked if I could borrow a pair of scissors to cut some tape to wrap a ravel. Lord knows why he would think I actually wanted to steal them however he gave me a lecture on the requirement to return them immediately I had finished with them. This I did and I left him with the remainder of the roll of packing time and a marking pen in order that he may actually assist the next guest who may need some assistance. I found his attitude to be quite superior and will not be recommending this establishment to anyone else. There are many options in the vicinity and I am not returning for my last two nights in London next week😟
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight
- Round trip transfer between the airport and the hotel included with select packages
- Hot buffet breakfast daily
- Hotel taxes and service charges
- 382 rooms
- WiFi (fee)
- Parking (fee)
- Wheelchair accessible rooms
- Coffee/tea tray
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Imperial HotelLondon,United Kingdom
- Hotel Contacts
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61-66 Russell Square, London WC1B 5BB England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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